Customer Reviews for U-Haul Moving & Storage of Northgate

Rating:

5.0

Nothing, everything was great for a last minute reservation. Friendly, affordable and clean

Rating:

3.0

I had the trailer less than six hours returned it the same day and I feel like I should’ve been charged for a six hour rental On the documentation, the trailer was checked in on the next day, which is not true

Rating:

5.0

The employees at the Colerain location are wonderful. Tina is the best!!!

Rating:

4.0

N/A

Rating:

4.0

At first the truck looked clean. Had to clean the windshield later to be able to drive safely. One front tire should be replaced. I have a photo.

Rating:

1.0

The truck was horrible!! The check engine light was on, it was putting and hard to excellerate. I thought it was about to cut off.

Rating:

5.0

The staff is very nice… And helpful… This is my second time rent from this branch..

Rating:

3.0

Get appliance dolly in stock

Rating:

2.0

It’s the only one close, that is the only reason I would recommend this location. The staff was less than enthusiastic and made you feel like you were interrupting them.

Rating:

3.0

The person waiting on me could use some education about your policy and procedures. Maybe she was new but the lot attendant knew more than she did.

Rating:

1.0

When I went back to return, I got a bad attitude

Rating:

5.0

Staff was very helpful and knowledgeable and very kind and patient I truly thank you for your help and understanding during this difficult process the kindness help me out a lot.

Rating:

1.0

My U-Haul leaked and all my furniture is wet that I was putting in storage I don’t even think it will recover or be any good! Honestly I might have too trash it! It wasn’t even lower furniture!

Rating:

1.0

Given a truck with less than a 1/4 tank of fuel so I had to go straight to the gas station and guess how much fuel I needed as soon as I got the truck. Then when I returned the truck they said I didn’t replace the fuel I used and was charged a premium. Fun little game isn’t it?!

Rating:

5.0

The customer service was great and the truck I selected had everything I needed

Rating:

3.0

The cab in the truck wasn’t clean

Rating:

5.0

The truck did not have cruise control and that would have been very helpful when driving from Florida to Ohio.

Rating:

5.0

Service was great as always my favorite location for Rental.

Rating:

5.0

Windshield was very dirty inside and out.

Rating:

3.0

I am disappointed in the condition of the truck.

Rating:

3.0

Did not get my full deposit back

Rating:

1.0

The Uhaul truck has us stranded not starting, their needs to be workers assigned to have a safety check in place ahead of customers renting a truck. The battery being dead is unacceptable and employees should be trained to test a battery before a customer is endangered or potentially very dangerous!!! Not given a excuse by employee stating they do not handle any service needs.

Rating:

1.0

Bad customer service. No fuel in trucks. Crappy old trucks. Cargo van was fine. Overall it’s always bad. Good thing I only rent 20x a year…

Rating:

1.0

There is nothing good about this location. 1 truck was rented out with 1/8 of a tank of gas. What am i supposed to do with that? Over customer service is trash. I’m such an inconvenience for them every time I rent. Luckily there is a Penske nearby and I can rent trucks from there whenever I don’t need a van.

Rating:

4.0

19.95 in town is misleading it cost me 124.00 the 50 mile mandatory is ridiculous when I stated I wouldn’t be going over 20 and in fact was less than 10. And to keep for an additional 1/2 day was 49.00 where was the 19.95 I will look at other options moving forward. The gentleman that met me outside when I dropped it off was helpful.

Rating:

5.0

There’s nothing that needs improved

Rating:

5.0

Na

Rating:

5.0

Employees were so nice and helpful!

Rating:

1.0

Customer service at check-in was the worst experience I’ve ever had on any level with any services. Happy to chat more live if you want to reach out. I’ve used U-Haul many times and I’ve never been treated so disrespectfully upon check-in. In addition, the moving company that I reserve through U-Haul was a disaster. The only thing that went right was upon return the young gentleman who greeted me for return. U-Haul should be ashamed at the level of customer service I received upon check-in and the fact that you were movers fell through.

Rating:

5.0

Almost would RATHER go all the way to Ohio to do business with U-Haul, the IN locations are COMPLETELY AWFUL. 😞

Rating:

4.0

Everything went well, however, employee was unable to provide a hand truck. We had reserved this a few days previous, we were told these are hard to come by. Even noticed hand trucks near the counter but maybe these were for sale, not really sure. We were able to manage but really could've used one. This was the third time renting from Uhaul for a move and never had an issue getting a hand truck the two previous times. I still appreciate Uhaul and will still use them in the future.

Rating:

5.0

Everything is wonderful experience everyone is helpful

Rating:

5.0

The employee helped me with moving the reservation that I input wrong. That helped with my whole process.

Rating:

5.0

We have had to use this location several times over the past few months, and it is consistently an awesome experience. Everyone is friendly and helpful, we get our equipment quickly, and they're flexible. Most recently, we had an issue where the storage unit we were renting wasn't open because it was Sunday, and when we called U-haul about extending our hours, they did it in an instant without needing to charge us more. Great service.

Rating:

5.0

No comment good and fair enough

Rating:

5.0

First of all, the hide fees should be pointed out before the truck leaves U-Haul!!! Misleading advertisement is posted on your trucks! I will never rent from any U-HAUL ever in life!

Rating:

5.0

Helpful ,Friendly and efficient.

Rating:

5.0

The lady working the counter was exceptionally friendly and helpful. Very knowledgeable. Tina was her name

Rating:

5.0

Nice and freindly

Rating:

2.0

The first truck had roaches in it. Though I am grateful that we were able to swap trucks, it ran into my moving time. I only had help for a certain amount of time and when that time was up, we had to move the rest of the items by ourselves (me and my kids) and I had to return the truck after hours. I believe that inspecting the back of each truck (and not just the cab) as they come in, would prevent this kind of mishap in the future.

Rating:

5.0

Exhaust system very loud upon acceleration. Was very annoying!!

Rating:

5.0

Don’t know the lady’s name who was working but she was very nice and resourceful.

Rating:

5.0

All of the employees were very pleasant.

Rating:

5.0

I always enjoy. This location

Rating:

5.0

NOTHING

Rating:

5.0

workers were a great help and everything went smoothly.:)

Rating:

5.0

Very professional

Rating:

5.0

Truck/storage promo was an incentive

Rating:

5.0

Great Experience........super folks to deal with. Everyone at both locations were awesome and very helpful

Rating:

3.0

NA

Rating:

3.0

We dropped it off, the guy told us to back the trailer up to the trailer area. Said we would have the receipt in 3-5 minutes. It was fast for a return which was great but wasn’t very welcoming.

Rating:

3.0

The ladies who work their are very nice and helpful. I always go to this location. With that said--first van that was issued to me had the tire light on and I was not comfortable driving it. The next van, which was a newer van, was very dirty inside---inside windows were dirty--the dashboard area--radio areas --all very dirty and finger prints everywhere....I would think with all the germs and covid still out there that the vans would get a thorough cleaning----very disappoint with this. Finally--when I got into the van the gas mileage said 417 miles to empty ---when I filled it up to bring back---it said 444 miles to empty---this means that the van was NOT FULLY filled up with gas. I asked for a refund that she said they do not do that----I would like my money back --when can I expect this?? Thanks Tony

Rating:

4.0

I checked the rig back in through my phone. But could not find the place to drop the keys. Came across a worker, and asked where I should drop the keys. Worker just said. ‘Need to bring the truck to the front’, several times. No explanation or answer to my question. In the end I just left the keys with her. Improvement would be to train team in the self serve drop off, as well as a clear location to return the keys.

Rating:

3.0

I had made a reservation through the app for a pick up before the physical location opened. However, when I arrived and opened the app and began the procedure of checking in, I received an error message that stated "no truck has been assigned" A call to the number provided revealed that indeed no one at the location had actually finished the paperwork and assigned the truck. This meant I had to wait an hour until the location opened. That caused a pretty major disruption in the days schedule for me as well as those who were helping with the project.

Rating:

5.0

Quick easy and affordable

Rating:

5.0

Great customer service The young man with the dreads had so much patience Thank you

Rating:

5.0

Was a very good experience people were great I will be back thank you

Rating:

5.0

The customer service rep was very friendly and helpful

Rating:

5.0

The manager went above and beyond for me n I’m very greatful thank you

Rating:

5.0

Friendly, Efficient, Professional service, with available space/product.

Rating:

3.0

Online said it could fit a 2-3 bedroom in it so I figured my 3 bedroom stuff would fit perfect especially since I threw out my couch, dining room set and tv stand but we had to pack it from top to bottom. Maybe the estimated amount should be changed.

Rating:

3.0

Please address the issue about "NO Lighting". Very unsafe!

Rating:

4.0

Ms. Tina has been very helpful and understanding. Very satisfied for over 2 years.

Rating:

1.0

The storage unit number 135 roof leaked and ruined half of my stuff the management there did not seem to care whatsoever I was going by the name of U-Haul thinking it was a reputable place. My storage fee went up twice in one year. I had to move all my belongings to another secure dry place and when I spoke to the management, they said there’s nothing they can do.

Rating:

5.0

Great customer service and solutions

Rating:

5.0

The employees at the front desk is very rude and not polite. Needs to cheer up life to short other than that the store is great

Rating:

1.0

The people at the U-Haul facility was rude ever when I went in to get the storage unit the storage area was constantly covered in broken glass and trash and on top of everything I have had the unit since July they said the unit leaked because the hurricane I was working through the hurricane and there was water marks everywhere and I lost quite a bit of my property I will not be recommend U-Haul to anyone especially the lack of maintenance they keep up on there facility and the fact it doesn’t seem like anyone there wants to work worst experience I have ever had

Rating:

1.0

Some of the worst customer service I have ever encountered in my life. The manager, Tina, is the worst of them all. She tries to belittle people and talk down on them. Go read the other reviews…it will tell you everything you need to know. Even her own workers don’t want to work for her. Stay far away from this place. Tina is one of the most miserable and worthless managers in customer service out there.

Rating:

5.0

Good unit selection and good staff

Rating:

1.0

Staff rude disrespectful don't know how to talk to customers. Shared customer information with person coming in to pay bill. Very unperfessional. I never experienced this from other uhauls over pricing.

Rating:

4.0

Tina is such an amazing person I go to this location just because of her . Vibrant energy educated and precise I enjoy working with her and I can say Ive built a trusting relationship with when dealing with uhual trucks and storages . Christoper was also very hands on accurate and friendly The staff meme rs here overall are a pleasure and it shows in there work they enjoy what they do . And it’s not just a job and that’s what matter most . Thank you so Tina , Christopher and uhal staff members .

Rating:

5.0

No need for improvements Tina was educated on truck and equipment rental was very helpful a listener ear gave a second opinion when was confused . told me my options made my move process less stressful inexpensive . Thanks Tina so much . Your truly great at a what you do .

Rating:

1.0

The status rude and difficult to communicate with. At least on 2 occasions, the staff didn't speak truthfully. She made it very difficult to try and rent a storage unit. Once I was shown a unit to see, I had to stand in water to see 2 different units. Additionally, the 3 units I looked at had traps for pests. This was a very difficult experience. We ended up going with a different storage company.

Rating:

5.0

Process was very easy to reserve and move out. Only almost issue we had was that they were redoing the concrete on the day we were moving out which would have been nice to know in advance. Thankfully we got there early enough and they were able to start on a different part of the drive, but this could have completely deterred our move.

Rating:

5.0

Thanks for your patience I don't have much computer experience you made it easy

Rating:

2.0

I found mouse droppings in multiple boxes. I had to throw away a lot of my things

Rating:

5.0

It was very easy and seamless

Rating:

1.0

Would not recommend not helpful at all poor customer service skills with no help at all trying to resolve issue !

Rating:

5.0

Would use again

Rating:

3.0

I would use this storage again. For the price it is comparable

Rating:

2.0

Too many mouse’s in the unit

Rating:

5.0

Thanks for going above and beyond Tina! I appreciate you.

Rating:

2.0

I rented a truck from Michigan to Colerain location in the Cincinnati area, which allowed me 1 month free of a storage unit.. when I got to the location the young girl working the front desk didn’t want to give it to us although we had a contract for it.. several calls were made by my wife and I, until she finally got in touch with the President of the Cincinnati region. He overrode the front desk clerk and demanded that our contract be honored.. she was upset and ask that He (President) call her on her personal phone.. He responded “NO.I want to make this quick” ..The lock that was given for my unit was a faulty lock and wouldn’t allow me in at 9pm (2 wks later)after driving 3 hrs to get there.. after calling I was told that I was wrong and that the lock should open.. no one came and it was a wasted trip.. they did have to cut the lock off due to it being a faulty lock as I had told them..I told them it didn’t seem like the same key and that it seemed to have been changed but that I needed it cut off.. they refused to do it that evening but did do it later.. I was just a complete mess.. my family and I have rented truck, trailers, as well as storage units for over 30+years and over 20 different moves.. (this location) Not only would iNOT recommend but I would advise against using then.. I hope this saves someone from the hassle and hundreds of dollars I wasted dealing with them. I actually came back to empty the unit 2 weeks early so that no other problems could arise..

Rating:

3.0

Thanks for everything

Rating:

1.0

I will never ever give you one more dollar of my money and I will never recommend you to anyone l! I was a tenant of the Colerain facility for about a month and they decided they wanted to raise my rent. If you would’ve kept my rent where it was for at least a year, you got a whole year of rent out of me but because you raise it, I moved out as fast as I could. Thank you. I’ll never use U-Haul again!!!!!!

Rating:

5.0

Great staff

Rating:

1.0

All my furniture was mouse infested. I had to throw everything away. I almost started to sue for property damage, but I let it go.

Rating:

5.0

5/11/23: Jasmine Fitzpatrick was very courteous throughout the unit rental process.

Rating:

4.0

some staff was nice . not all

Rating:

1.0

I WILL NEVER EVER USE THIS STORAGE AGAIN!! A LADY BY THE NAME OF TINA WAS SO VERY UNPROFESSIONAL AND VERY RUDE!!! SHE WILL LIE ABOUT THE THINGS THAT SHE TELLS YOU ABOUT THE COMPANY AND WHEN YOU BRING IT TO HER ATTENTION SHE WILL LIE AND SAY SHE DIDN'T SAY IT!!! I USED THIS STORAGE FOR 5 YEARS AND HAVE NEVER BEEN LATE ON EITHER ONE OF MY STORAGES BUT WHEN I FINNALLY DECIDED TO LEAVE THAT'S WHEN I WAS TREATED LIKE TRASH!!! NEVER AGAIN!!!

Rating:

5.0

The staff was extremely helpful

Rating:

5.0

Love the staff.

Rating:

4.0

Good and hard working staff

Rating:

4.0

Thank U-Haul for the protection of my lodges and I'm very grateful for the lodges that were all being safe without any problems or troubles. Happy to recommend a friend

Rating:

5.0

I don't no the young girl's name, but when I turned my key in, she was acting like I was a inconvenient person when I came in. Also, when I came their nobody was in the store, I hollered hello a few times, no answer. So I sat down and waited. That's when the girl finally came out. She acted like she had better things to do. Besides all that, great store and great storage, Thank You. Danny

Rating:

4.0

Have 4 stars only because my unit leaks in 2 spots

Rating:

5.0

Great help and reasonable prices

Rating:

5.0

The Staff was very helpful and the unit I got was exactly what I was looking for. So thank you very much, Danny

Rating:

5.0

Great

Rating:

5.0

The manger from another store was filling in and she was beyond helpful. It could not have been a better experience!

Rating:

5.0

I work at night and sleep during the day. I would appreciate that I could pack and unpack 7 pm- 7Am. I realize you don’t want people hanging out back there but it would be more convenient for me to access the unit at night. Also I need a large unit and none available

Rating:

5.0

Donte was great!! He was very friendly and knowledgeable and helpful. The storage unit was clean and easy to access. Just needs a little more lighting in storage area for evening access.

Rating:

2.0

Would’ve liked for somebody to show me how to open it and I kept getting stuck in the gate

Rating:

2.0

During the six months contract we visited several times. The magnetic card for entry/exit never worked. Hard to reach staff each time due to activity at front desk. At move out, had to wait 15 minutes at gate to exit until an employee happened nearby to go open gate. Intercom not working?? Why not offer another replacement card or code??? Very frustrating experience each time we visited… facilities were clean and well maintained.

Rating:

1.0

Could not get into the units. With any code. Doors wouldn’t unlock. Asked for a refund and left.

Rating:

1.0

I didn't move into the unit I need my refund.

Rating:

5.0

I had a drive up unit that was very convenient. I would have kept it longer if it cost less.

Rating:

5.0

Fantastic customer service

Rating:

4.0

John and the staff were very professional and helpful!

Rating:

2.0

Left a lot of stuff.. stop over booking because you rush off because you have other jobs. But never complete thr first one

Rating:

5.0

Great experience! Everyone was friendly and very helpful.

Rating:

5.0

Guys in office very helpful

Rating:

5.0

John and Shane were both very professional and helpful! The space looked great - Thank You!

Rating:

5.0

Unit did leak onto my furniture, other than that. Would recommend to anybody

Rating:

5.0

Very friendly, professional and knowledgeable manager and support staff. I ended up renting a truck for extended days and they made it easy. Then moved back out after renting one way equipment. Losing my father-in-law came with many unplanned situations... the staff made this part seamless. Thank you!

Rating:

5.0

The staff are awesome, customer service is off the charts, they smiles and greeted me with love, keep up the good work.

Rating:

5.0

Thank You for everything I had A smooth move from Rochester N.H to Cincinnati.Ohio an the prices were good An a 30day free Storage God Bless Yall

Rating:

5.0

John McNally was extremely helpful

Rating:

5.0

The person who helped me did a great job thank you

Rating:

1.0

Poor customer service

Rating:

2.0

I could not believe the unit I had reserved was not available when I arrived after a 12 hour drive. Apparently the booking system and the reservation system do not connect therefore my unit was given away as it showed as available the day before I arrived.The young men working at 6pm had no clue what to do Extremely frustrating Yes accommodations were made the next day but not enough to overcome frustrations of previous day

Rating:

4.0

Other than down forgetting to check me out the day that I told them to check me out and almost charging me $15 late fee it was a pretty good place

Rating:

1.0

We made a reservation with the general manager a week prior to needing a particular sized truck and was promised our most satisfaction. Sadly, promised satisfaction was not close to being MET. We had to switch our hours and got a smaller truck than we were promised. THIS MADE AN INCONVIENCE ON ALL OF US. WE HAD TO EVEN PAY EXTRA THAN WE WERE SUPPOSE TO BECAUSE OF THE INCONVENIENCE OF CUSTOMER SERVICE. I HIGHLY DON'T RECOMMEND ANYONE TO USE THE COLERAIN LOCATION. VERY DISGUSTED WITH OUR TIME SPENT WITH THESE PEOPLE AND THEIR SO CALLED COMPANY.

Rating:

1.0

This storage facility might as well not have a roof on it for the amount of water that came in and ruined almost everything in it, in the 2 months I rented it.

Rating:

5.0

First time ever that we used storage. There were no issues. Facility was clean and they make sure you leave it the way it was when you rented it. They take care of their customers.

Rating:

5.0

John was great and very professional. The only thing that took a while was returning the truck early. I had a little trouble logging in to the return screen.

Rating:

4.0

Thanks

Rating:

5.0

I had great service both on Colerain Ave and in Lancaster where I picked up the truck.

Rating:

1.0

This was THE WORST experience. Many many many complaints cant put it all into words with characters limited! Would NOT suggest this place!!!!!! Needless to say we arent happy!

Rating:

5.0

Great facility

Rating:

5.0

It all worked out very well for us! I wish they were move flexible with being able to dump things in the dumpster

Rating:

5.0

Great Service!!!!

Rating:

5.0

The service was great!

Rating:

4.0

The only problem the door to our unit broke and it want fixed until we moved out. But the staff was awesome and helpful. Customer service over the phone was good as well.

Rating:

4.0

The facility Was convenient when you're able to rent a truck and rent a storage room at the same time nice.

Rating:

5.0

Always good service at this location

Rating:

5.0

Prompt, courteous, knowledgeable staff.

Rating:

4.0

Computers in office were very slow, there was always a line to have to wait for a worker

Rating:

5.0

N/a

Rating:

5.0

Storage facility right where we dropped off the UHaul truck, very convenient! Everything felt safe and clean.

Rating:

1.0

Horrible experience. Will never use U-Haul again.

Rating:

5.0

Very helpful!

Rating:

4.0

The lady that delivered/picked up our U-Boxes was outstanding. I believe her name was Tina. She deserves a Team Award for her coordination of delivery/pick of our boxes ahead of schedule!!

Rating:

5.0

They were very helpful and friendly!

Rating:

5.0

We really appreciate the help current U-Haul staff gave us in resolving a missing check problem in October and in refunding a month's rent we prepaid but did not use.

Rating:

5.0

C

Rating:

5.0

Customer service is always great

Rating:

5.0

They did great!! I would definitely recommend this storage place to everyone i know that needs one!!! Thank you so much!!!

Rating:

5.0

Very professional service.

Rating:

3.0

Seems like a lot of confusion with getting your order to and from my home.

Rating:

1.0

Poor communication. Never received what I ordered but was still charged. Poor service. Was charged a monthly rate for something I never took possession of. Really poor experience.

Rating:

1.0

I had the moving boxes and my experience was horrible. My boxes were delayed due to the were not delivered at the same time. I was charged for your mistakes. I would never recommend your company.

Rating:

1.0

It is impossible to contact anyone from this location or get a call back

Rating:

4.0

Was a good experience

Rating:

5.0

I would use uhaul next time for storage

Rating:

5.0

Excellent service.

Rating:

3.0

I had a view items that were damp from my Unit as well as a rodent appeared to have gotten to my couch. Please be aware of Unit 308.

Rating:

4.0

Ubox delivery was delayed than committed time. Had to followup multiple times to know where the boxes were, as no one was really able to confirm the status. Apart from delivery, everything was good.

Rating:

5.0

Prompt delivery and pick up of equipment and easy to work with.

Rating:

1.0

I set this up over the phone so I thought the day I sent a truck with stuff to go to the storage unit and went they got there they couldn't get in I had to leave work and go all the way the for paper

Rating:

1.0

After this experience with Uhaul - I WILL NEVER use U-haul for ANYTHING AGAIN. The manager never returns calls and there is zero accountability.

Rating:

5.0

Very pleased

Rating:

1.0

Ubox service was absolutely atrocious. I would not recommend it to anyone. The boxes were shipped a week late. I was charged for extra empty boxes. The computer information was entirely wrong.

Rating:

3.0

My boxes ended up wet/moist and the contents inside were mildew. There was always broken glass by my storage unit. It always seemed there were never enough workers because there was always a line.

Rating:

3.0

Extremely long wait times to check out trucks and check back in.

Rating:

5.0

Tina so nice and helpful I would recommend her to friends and family thank you for helping me during an emergency Kay Short

Rating:

4.0

I wanted to access my unit about dusk and after regular hours, and could not.

Rating:

1.0

The facility in Jacksonville on University Boulevard was a terrible experience as I had to return boxes from my Internet order and no one there knew how to take care of me in regards to the transactio

Rating:

2.0

the particular space I was assigned was not conducive for boat storage. It was very difficult to maneuver the boat into the space provided. I was told this was the only spot available.