The facility is nice & clean, but to extend the rental was expensive.
Annette O | Overall ExperienceSelf Storage Units in Cincinnati, OH, 45251
U-Haul Moving & Storage of Northgate
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was overcharged. My unit was supposed to be a promotion deal for a 1$. When I got there and looked the door couldn't be locked so they moved my unit to another unit. An charged me full price for my first month even though it was the first day after i got there.i rented another truck while there charged 70$ my receipt said 63$. I should have the unit and access to it! My bank says it was taken out so why did I have to move or pay again
Marcus B | Overall ExperiencePricing was extremely high and even went up during the one year I rented from you. I found another storage place within 4 miles of uhaul that charges $100 less for an 8x10. My unit was a 10x10. Also everything I had in my unit that was wooden ended up having mold on it. It wasn't on these pieces before they were put in there.
JAMES S | Overall ExperienceUsually nice after they got to know me.
Marcenia E | Overall Experienceprices kept going up....
JEFFREY A | Overall ExperienceLove you guys service and hospitality! Y’all did an amazing job!! And tell the KC fan I said WHODEY 🐅 lol Keep up the good work Colrain!
FRANKIE M | Overall ExperienceI had a dilemma and they understood me well and I appreciate that
SHIRLEY A | First ImpressionsA lil expensive but overall satisfied.
natsha a | First ImpressionsManager hasn't returned my call had stuff missing and yet to receive a call spoke to some ok ne other day she said she have her call as she wrote nothing down 3 x ive tried to speak with a manager regarding g my lost belonging very important piece of furniture my mom's and sisters ashes and my corner cabinet all gone ..
LISA L | Overall ExperienceI have been a customer for number of years - this action simply resulted from my condensing the smaller unit into my larger one. I remain a satisfied customer.
CHRIS M | Overall ExperienceI like all the staff at the U-Haul location. They always good to me and treat me with respect.
CRYSTAL M | Overall ExperienceOnly issue I had was the new policy of only 8 hours truck rental for the same price. That is inconvenient on so many levels. It should be posted, advertised, and / or advised in advance before coming to that location. I was not able to fully move and now have to pay again and pay movers again. I will have to look for a different company to rent a moving truck from now. And I have been a U-Haul truck rental customer for over 37 years. Very sorry to hear of this policy change.
Robin H | First ImpressionsN/A
MONICA R | Overall ExperienceThe truck was horrible!! The check engine light was on, it was putting and hard to excellerate. I thought it was about to cut off.
DENISE T | First ImpressionsStaff was very helpful and knowledgeable and very kind and patient I truly thank you for your help and understanding during this difficult process the kindness help me out a lot.
Ladonna D | First Impressions