Customer Reviews for U-Haul Moving & Storage of Northgate

5195 reviews

9178 Colerain Ave   Cincinnati, OH 45251
(@ Compton Rd)

(513) 385-0600

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(513) 385-0600

9178 Colerain Ave
Cincinnati, OH 45251
(@ Compton Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
3.0

Customer did not leave a comment.

SANDRA W. 
Rating:
5.0

Great customer service and drew was great to work with

ANDREW G. 
Rating:
5.0

Make sure all tires have valve stem caps on the valve stems.

JASON P. 
Rating:
1.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
1.0

A week after turning in the truck you charged me a bogus $20 after hours fee. Trying to resolve this, I was on the phone twice, waiting to talk to someone for about 45 min ea time ( it said 15 to 20 min wait). I've given up and will dispute the charge on my cc.

BERNARD R. 
Rating:
5.0

All of the uhaul personnel that helped me with every rental was exceptionally professional and courteous! I've rented 5 box trailers, a car hauler and a 26ft truck. The uhaul teams in Southern Ohio and North West Florida are Rockstars!!!

JERIMIAH R. 
Rating:
1.0

I have lost over $300 due to this location (I went back a second time ) . I have never had theses issues before. I have used u-haul plenty of times (at other locations but also close) but when I went to the Colerain location (twice now) somehow $39.95 turns into $93.41, and my card was charged $195. I received an email telling me that the rental rate was $39.95 and the rental charge was also $39.95 but the total was $93.41 (we did have a dolly which is $7). I am very confused because my card was charged $195. I paid all of it ($195 ) because it was automatically taken , and yet somehow I still owe another $5.35. On top of it, the receipt sent via email only stated I only owned $110.41. This location has been the worst for me and I will not let this go lightly. ( gas was paid for ; millage was also within rage )

CHRISTOPHER A. 
Rating:
5.0

The men are professional and kind It was a line of people that had been waiting for a bit. The workers kept there cool and serviced every one Thank you..

ANGELA L. 
Rating:
5.0

I had to change my reservation on two occasions and the third time was a charm John and his crew was very understanding and made mine rental a great experience

FRED J. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

Everything worked out well in and out in 25 minutes and done on the road wouldn't say you have to change much

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

ADAM L. 
Rating:
4.0

Customer did not leave a comment.

Vikkilynn E. 
Rating:
5.0

Always a good location to rent from, with what I need in stock. Fast, efficient and courteous service from a professional staff.

DALE E. 
Rating:
5.0

Just keep doing a great job.

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

Dave K. 
Rating:
5.0

The reservation process, customer service, and the changes to my original reservation were a complete DISASTER and for that reason, I would NEVER use or refer Uhaul; however, the customer service at this location made me feel better about how horrible this whole process was. Kudos to the young man that assisted us, if everyone else behaved in this manner, I would consider using Uhaul or referring them. My experience was so bad, I would welcome paying more than necessary to use the other moving companies. I guess the low price is why customer care is not a priority.

Tafi E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
1.0

This was the worst rental experience ever. Trailer not available on time and to drive 40 minutes to pick up another. Trailer was dirty, damaged and obviously very old. Nobody offered any type of assistance in solving problem. Will not recommend nor use U-Haul. Currently waiting for Traffic Supervisor to call.

PATRICIA T. 
Rating:
5.0

Customer did not leave a comment.

Barry V.  |  First Impressions 
Rating:
4.0

Picking up location was 1 and a half hours from where I needed it and you charge me for extra miles that was not my problem if you're gonna charge then as a company you need to get it to where the customer needs it from or don't charge for the extra mileage..

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

John and Shayne were informative and professional. The truck was clean and ran perfectly. Exactly what we needed

TIMOTHY B. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

DAN P. 
Rating:
5.0

Customer did not leave a comment.

LEON M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
3.0

At the time we went to pick up trailer there were many customers and only seemed like one person working. He didn't seem very friendly but I'm going to give benefit of doubt that perhaps he was a bit stressed due to so many customers coming at one time. Otherwise, have used and will continue to use this location for any moving needs.

JULIANNE B. 
Rating:
5.0

great welcoming staff, good experience

Jerome J. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
2.0

Reservation was entered into the system incorrectly. Truck was never checked in even though I gave the keys to the representative. Truck was dirty and smelled bad. Nathan had great customer service. Every other aspect of my visit was terrible.

BRITTANY S. 
Rating:
5.0

Customer did not leave a comment.

Dave G. 
Rating:
3.0

Customer did not leave a comment.

taryn S. 
Rating:
4.0

Customer did not leave a comment.

EDWARD N. 
Rating:
5.0

Great experience. Check in quick and easy. Very reliable vehicle. Very affordable. Overall A plus

RICHARD W. 
Rating:
5.0

Only down side a little difficult to get in and out of driveway.

CREIGHTON L. 
Rating:
5.0

Customer did not leave a comment.

Lazar P. 
Rating:
5.0

Good kids working at this location . focused on their work instead of their phones . Very happy with this location

JEFFREY Z. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

BARRY W. 
Rating:
2.0

UHaul took our reservation and the day before said they did not have a truck and we would have to drive from Oxford, Ohio to Cincinnati to get a truck if we wanted it. This was blatant bait and switch. An electronic reservation should never be able to be taken if the product is unavailable. This needs to be corrected in the UHaul system. In addition, UHaul should be contacting us to figure out how to make this right as it was not what was agreed upon and none of their staff was empowered enough to fix the problem of the failed corporate system.

MICHAEL H. 
Rating:
4.0

I was charged $20 for after hours drop off. I wish I would have known that when I picked the truck up.

DIANE K. 
Rating:
5.0

Customer did not leave a comment.

Chazz B. 
Rating:
4.0

service was great

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

BLAKE D. 
Rating:
4.0

I just wanted to let you know the check engine light is on truck DC 1368 H.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Very professional and nice!

ANTHONY D. 
Rating:
5.0

Good customer service

SANFERNETTA B. 
Rating:
4.0

Make sure the vehicle is clean before the next customer gets it. The staff was nice and he did apologize

HEIDI T. 
Rating:
4.0

Customer did not leave a comment.

Craig F. 
Rating:
1.0

I moved from Bedford, NH to Middletown, OH using your Uboxes. I made arrangements to have my Uboxes delivered to the Middletown location where I would move my belongings into a storage unit that I had reserved. I had a guaranteed delivery date in Middletown of May 5th. On April 29th I received an email saying that my boxes had arrived in Cincinnati. On May 1st I tried to call the Middletown location. There was no answer and I was redirected to the call center. I waited on hold for over an hour before being told that the woman's computer wasn't working and to call back in 5-10 minutes. I again tried the Middletown phone number, was again redirected, and again waited on hold for over an hour before being told that the computer system was down and I could not be helped. On May 2nd I again called the Middletown location, again was redirected to the call center, again waited on hold for over an hour, before being told that the woman could not get through to the Middletown location and I'd have to call back again. I asked to speak to a manager who then emailed the Middletown general manager and asked him to call me back as soon as possible. At this point I cancelled the movers I had scheduled for May 5th as it was clear I would not be able to access my belongings on this day as promised. On May 3rd I had not received any communication from the Middletown location. I again tried to call them, again was redirected, and again placed on hold. I hung up and used your online chat where I was told to call the scheduling center in Cincinnati. I called and was told that my boxes were sent to Cincinnati because Middletown "didn't have room" for them and that they were supposed to have called me to tell me that (I received no such call). The employee at the scheduling center said she would talk to her driver first thing the next morning and see what they could work out about getting my items delivered to Middletown and would call me back. On May 4th the employee at the scheduling center called me back and told me that she found out that the Middletown location DID have room for my boxes, but that there was an item being stored there taking up Ubox spots that shouldn't be and they did not take the time to resolve that issue. She said that the Uboxes could be delivered the next day and asked that I get movers for the 6th if possible so that the boxes could be removed that night. I called my original movers and they were not available for another week so I called around and found movers that could be there on the 7th (that cost $90 an hour more). I called the scheduling center and spoke to someone different and asked if that would be ok and if my boxes would still be there and accessable. He said "that should be fine" and ended the call. Having no faith in this answer, I called back shortly after to speak to the same employee I had been working with, she contacted the Middletown store to ensure my boxes would be ready for me to unload. On May 7th I arrived at the Middletown location at 8am. I was told that my storage unit reservation had been canceled as I had not claimed the unit within one day of my reservation (a stipulation I was never informed of). We took the time to find a new unit for me (a process which the employee was very unhelpful in my attempts to figure out what size would accomodate my items) and I was told the first month was free and I would not be charged until June 7th. At the end of the interaction I was told that the unit was "down the road." At no point prior to this was it made clear that the storage unit address and the listed address of the Middletown location were not the same. I was given no address or further directions on how to get to my storage unit. I then needed to call my movers to inform them that they were headed to the wrong location - a change that cost me 30 minutes of travel time charges for them. When I arrived at the unit I found that aside from the fact that they would be too small for my needs one of the units had a large metal beam and rod running through the middle rendering much of the space unusable (see attached pictures). I was not warned of this and was clearly still expected to pay for a 10' x 10' space, despite there not being 10'x10' of useable space. I called the Middletown location, shockingly they answered the phone, and asked to upgrade to the larger size. I later received a charge on my card for $106.72 that I did not authorize (I am going through my bank to dispute this charge) and today received a "receipt" for another $30 charge (if and when this hits my account I will be disputing it as well). All of this has cost me over $500 in additional moving costs, as well as over $135 in unauthorized charges from your company. To say nothing of the amount of time I wasted sitting on hold and talking to employees unwilling or unable to help me at all. I expect this situation to be rectified.

Whitney M. 
Rating:
5.0

Everything went very smoothly. Employees at pick up and drop off were great.

JILL F. 
Rating:
5.0

Customer did not leave a comment.

HARRY S. 
Rating:
5.0

Was a quick easy process picking up the trailer.

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES N. 
Rating:
5.0

Excellent customer service

CATHLEEN D. 
Rating:
5.0

Online scheduling was easy. The van was clean and a newer model. Easy drop off procedure. Would use this site again.

CHERYL K. 
Rating:
5.0

Customer did not leave a comment.

SHERHON A. 
Rating:
5.0

Customer did not leave a comment.

TERI LYNN S. 
Rating:
5.0

Customer did not leave a comment.

LISA P. 
Rating:
5.0

The employees were very professional and very nice. The service was quick.

Beth O. 
Rating:
5.0

Thanks for supporting our annual fundraiser.

BENJAMIN L. 
Rating:
5.0

whoever used the trailer before me, carried dirt and didn't clean it up. No problem as it was easy to sweep.

KIM V. 
Rating:
5.0

Great experience! Everyone was friendly and very helpful.

Ed L.  |  First Impressions 
Rating:
5.0

Awesome

Luis A. 
Rating:
5.0

Danny was very helpful and so was his manager.

Christopher C. 
Rating:
4.0

keep someone at the service counter

WILLIAM B. 
Rating:
5.0

Great crew.... Thanks for your help!!!

JOSETTE D. 
Rating:
4.0

Customer did not leave a comment.

ELEXSIS F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Clean the truck. Whoever had it before me drank alcohol in it and spilled it all over. The police are watching for that plate to see if they clean it or not cause I didn't want them to think I drank in it cause I don't drink or smoke. It also needed the oil changed cause the oil light was on. The guys were nice and I told them about it but they should always check it before they rent them

CYNTHIA D. 
Rating:
5.0

How about a call back system rather than wasting your customers time waiting on an understaffed call center. Help your locations by not setting them up to look foolish. Oh, by the way, on the two appointments to have the hitch installed, no one ever contacted me to let me know I had an appointment, i found out on both occasions by luckily calling in prior to the stated date. On both occasions i when home hitchless. No parts on hand. help your local dealers.

Mark G. 
Rating:
5.0

Why pay a mileage charge and then put gas in the truck. The truck should be full of gas to keep from puting in to much or not enough.

RANDALL H. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
3.0

I liked being able to do everything online. There needs to be a Quicker process for people going inside for rentals, or you need to hire more people. Seems to be a long wait to check out. I was buying boxes and waited 20 minutes to check out because others were being helped inside with the truck rental. If it's a long process maybe have someone to check people out just purchasing accessory moving supplies

Deborah M. 
Rating:
5.0

Thanks for supporting our annual fundraiser!

BENJAMIN L. 
Rating:
5.0

Customer did not leave a comment.

Duane T. 
Rating:
4.0

the computer and phone system could use an over haul. 45 minutes on hold on 800-go u haul is a long time

GREGORY H. 
Rating:
5.0

Thanks for supporting our annual fundraiser!

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY T. 
Rating:
5.0

Customer did not leave a comment.

Kathryn B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

Cory B. 
Rating:
5.0

Customer did not leave a comment.

Darlene R. 
Rating:
5.0

Customer did not leave a comment.

KELLY R. 
Rating:
5.0

Great customer service!!

SHEILA H. 
Rating:
5.0

Thanks for your support of our annual fundraiser!

BENJAMIN L. 
Rating:
5.0

Thanks for your support of our annual fundraiser!

ERIC P. 
Rating:
5.0

Need more females Thank u

TERRENCE R. 
Rating:
5.0

Customer did not leave a comment.

Taeisha H.  |  Online Move In 
Rating:
5.0

keep up the good work

GARY R. 
Rating:
4.0

Customer did not leave a comment.

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

Customer did not leave a comment.

KARNA K. 
Rating:
5.0

Customer did not leave a comment.

LOREN D. 
Rating:
4.0

Customer did not leave a comment.

Wendy F. 
Rating:
5.0

Guys in office very helpful

Thomas H.  |  Overall Experience 
Rating:
5.0

John and Shane were both very professional and helpful! The space looked great - Thank You!

MICHAEL B.  |  First Impressions 
Rating:
5.0

Unit did leak onto my furniture, other than that. Would recommend to anybody

Thomas B.  |  Overall Experience 
Rating:
5.0

Very friendly, professional and knowledgeable manager and support staff. I ended up renting a truck for extended days and they made it easy. Then moved back out after renting one way equipment. Losing my father-in-law came with many unplanned situations... the staff made this part seamless. Thank you!

Jebediah R.  |  Overall Experience 
Rating:
5.0

The staff are awesome, customer service is off the charts, they smiles and greeted me with love, keep up the good work.

tracey j.  |  Overall Experience 
Rating:
5.0

Thank You for everything I had A smooth move from Rochester N.H to Cincinnati.Ohio an the prices were good An a 30day free Storage God Bless Yall

Patricia S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

kinesha c.  |  Overall Experience 
Rating:
5.0

John McNally was extremely helpful

Kory P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RODNEY G.  |  Overall Experience 
Rating:
5.0

The person who helped me did a great job thank you

Jordan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nina E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Derrick C.  |  First Impressions 
Rating:
1.0

Poor customer service

oumar N.  |  First Impressions 
Rating:
2.0

I could not believe the unit I had reserved was not available when I arrived after a 12 hour drive. Apparently the booking system and the reservation system do not connect therefore my unit was given away as it showed as available the day before I arrived.The young men working at 6pm had no clue what to do Extremely frustrating Yes accommodations were made the next day but not enough to overcome frustrations of previous day

Beth B.  |  First Impressions 
Rating:
4.0

Other than down forgetting to check me out the day that I told them to check me out and almost charging me $15 late fee it was a pretty good place

Dominique S.  |  Overall Experience 
Rating:
1.0

We made a reservation with the general manager a week prior to needing a particular sized truck and was promised our most satisfaction. Sadly, promised satisfaction was not close to being MET. We had to switch our hours and got a smaller truck than we were promised. THIS MADE AN INCONVIENCE ON ALL OF US. WE HAD TO EVEN PAY EXTRA THAN WE WERE SUPPOSE TO BECAUSE OF THE INCONVENIENCE OF CUSTOMER SERVICE. I HIGHLY DON'T RECOMMEND ANYONE TO USE THE COLERAIN LOCATION. VERY DISGUSTED WITH OUR TIME SPENT WITH THESE PEOPLE AND THEIR SO CALLED COMPANY.

vincient a.  |  Overall Experience 
Rating:
1.0

This storage facility might as well not have a roof on it for the amount of water that came in and ruined almost everything in it, in the 2 months I rented it.

Casey T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sheri B.  |  First Impressions 
Rating:
5.0

First time ever that we used storage. There were no issues. Facility was clean and they make sure you leave it the way it was when you rented it. They take care of their customers.

Beverly H.  |  Overall Experience 
Rating:
5.0

John was great and very professional. The only thing that took a while was returning the truck early. I had a little trouble logging in to the return screen.

DEBBIE K.  |  First Impressions 
Rating:
4.0

Thanks

felicia s.  |  Overall Experience 
Rating:
5.0

I had great service both on Colerain Ave and in Lancaster where I picked up the truck.

Lars C.  |  First Impressions 
Rating:
1.0

This was THE WORST experience. Many many many complaints cant put it all into words with characters limited! Would NOT suggest this place!!!!!! Needless to say we arent happy!

Courtney S.  |  Overall Experience 
Rating:
5.0

Great facility

torrie s.  |  Overall Experience 
Rating:
5.0

It all worked out very well for us! I wish they were move flexible with being able to dump things in the dumpster

Latorria G.  |  Overall Experience 
Rating:
5.0

Great Service!!!!

LINNALE W.  |  First Impressions 
Rating:
5.0

The service was great!

bridjanna m.  |  Overall Experience 
Rating:
4.0

The only problem the door to our unit broke and it want fixed until we moved out. But the staff was awesome and helpful. Customer service over the phone was good as well.

Greg G.  |  Overall Experience 
Rating:
4.0

The facility Was convenient when you're able to rent a truck and rent a storage room at the same time nice.

phillip m.  |  Overall Experience 
Rating:
5.0

Always good service at this location

Patricia M.  |  Overall Experience 
Rating:
5.0

Prompt, courteous, knowledgeable staff.

julie w.  |  First Impressions 
Rating:
4.0

Computers in office were very slow, there was always a line to have to wait for a worker

NICOLE w.  |  Overall Experience 
Rating:
5.0

N/a

bridjanna m.  |  First Impressions 
Rating:
5.0

Storage facility right where we dropped off the UHaul truck, very convenient! Everything felt safe and clean.

Ken B.  |  Overall Experience 
Rating:
1.0

Horrible experience. Will never use U-Haul again.

Carole R.  |  Overall Experience 
Rating:
5.0

Very helpful!

CHRIS C.  |  Overall Experience 
Rating:
4.0

The lady that delivered/picked up our U-Boxes was outstanding. I believe her name was Tina. She deserves a Team Award for her coordination of delivery/pick of our boxes ahead of schedule!!

Joe M.  |  Overall Experience 
Rating:
5.0

They were very helpful and friendly!

torrie s.  |  First Impressions 
Rating:
5.0

We really appreciate the help current U-Haul staff gave us in resolving a missing check problem in October and in refunding a month's rent we prepaid but did not use.

MICHAEL B.  |  Overall Experience 
Rating:
5.0

C

patty s.  |  Overall Experience 
Rating:
5.0

Customer service is always great

Patricia M.  |  First Impressions 
Rating:
5.0

They did great!! I would definitely recommend this storage place to everyone i know that needs one!!! Thank you so much!!!

Daniel D.  |  First Impressions 
Rating:
5.0

Very professional service.

Linda L.  |  Overall Experience 
Rating:
3.0

Seems like a lot of confusion with getting your order to and from my home.

Angela M.  |  Overall Experience 
Rating:
1.0

Poor communication. Never received what I ordered but was still charged. Poor service. Was charged a monthly rate for something I never took possession of. Really poor experience.

Benjamin K.  |  Overall Experience 
Rating:
1.0

I had the moving boxes and my experience was horrible. My boxes were delayed due to the were not delivered at the same time. I was charged for your mistakes. I would never recommend your company.

Kimberly H.  |  Overall Experience 
Rating:
1.0

It is impossible to contact anyone from this location or get a call back

MICHAELE B.  |  Overall Experience 
Rating:
4.0

Was a good experience

mohamed o.  |  Overall Experience 
Rating:
5.0

I would use uhaul next time for storage

Maribel G.  |  Overall Experience 
Rating:
5.0

Excellent service.

Karla M.  |  Overall Experience 
Rating:
3.0

I had a view items that were damp from my Unit as well as a rodent appeared to have gotten to my couch. Please be aware of Unit 308.

Spencer B.  |  Overall Experience 
Rating:
4.0

Ubox delivery was delayed than committed time. Had to followup multiple times to know where the boxes were, as no one was really able to confirm the status. Apart from delivery, everything was good.

VENKATA K V.  |  Overall Experience 
Rating:
5.0

Prompt delivery and pick up of equipment and easy to work with.

Crystal N.  |  Overall Experience 
Rating:
1.0

I set this up over the phone so I thought the day I sent a truck with stuff to go to the storage unit and went they got there they couldn't get in I had to leave work and go all the way the for paper

debra m.  |  Reservation 
Rating:
1.0

After this experience with Uhaul - I WILL NEVER use U-haul for ANYTHING AGAIN. The manager never returns calls and there is zero accountability.

Tiffany L.  |  Overall Experience 
Rating:
5.0

Very pleased

anthony c.  |  Reservation 
Rating:
1.0

Ubox service was absolutely atrocious. I would not recommend it to anyone. The boxes were shipped a week late. I was charged for extra empty boxes. The computer information was entirely wrong.

mary L.  |  Overall Experience 
No reviews have been submitted for this location.

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