Customer Reviews for U-Haul Moving & Storage of Northgate

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Northgate

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Jennifer O.
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There needs to be an update on the website to explain the pricing better. It is very misleading. There is NO way that a small POD should cost $430.68 to rent for 2 months. That is absolutely insane. We picked this because it sounded like a good deal. It makes it sound like $225.77 was for delivery and pick up at both locations. We had ZERO clue that we would have to pay another $106.72 to have the POD delivered. Very misleading and we will never use this again. We are very understanding people but when there are hidden things like this, people need to put everything in writing. Nothing was in the contract that we could see that said it would cost the additional money to have it delivered again. It was also extremely difficult to find the right person to contact in order to get the POD delivered to our new address. There is nothing online and when I called the location someone that had no idea what was going on tried to help but was not able to. Very disappointed. We have used U-Haul a lot in the past for family moves. We will not do it again. Sorry, you lost us as customers.

Phillip V.
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You provided excellent and timely service! Thank you

Kory P. | First Impressions |
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John McNally was extremely helpful

Jonathan M.
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If something was left in a truck, instead of throwing it away, how about calling the previous person that rented the truck.

DANIELLE H.
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Customer did not leave a comment.

KOREEN H.
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Customer did not leave a comment.

RODNEY G. | Overall Experience |
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Customer did not leave a comment.

Jordan B. | First Impressions |
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The person who helped me did a great job thank you

KELLY Z.
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Customer did not leave a comment.

Whitney T.
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Customer did not leave a comment.

Christian D.
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The Uhual self return system literally didn't work at all. No fault of the staff

GERRILEEN R.
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Very friendly, efficient and knowledgeable staff.

jenna R.
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They didn't have the correct miles on the van and when submitting it through the app i addressed that concern and even took a picture of the contract where the staff member signed off on it.

CHRISTOPHER A.
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Very Impressive, GREAT SERVICE !! All steps are efficient & take very little time !!

KIMBERLY W.
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need to work on the uhaul online experience, it doesnt work for returns the last two times i rented. very frustrating also it seems the pick up can take a while too because the new system freezes and the agent had to reload to old system, that is frustrating too

JUSTICE A.
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Customer service is great, and well taken care of Thank you so much l appreciate

STEVEN S.
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Customer did not leave a comment.

James H.
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Service was excellent

David T.
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Customer did not leave a comment.

CHARLES D.
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John was helpful and friendly.

Dariece P.
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Customer did not leave a comment.

SASHA M.
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Customer did not leave a comment.

Dion B.
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.Make sure you give the customers a heads up on any dings on the trucks..

STEPHEN T.
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Used this location several times. Always a good experience, good customer service, available vehicles are ready to go and clean.

Jennifer A.
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Customer did not leave a comment.

KIMBERLY W.
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it took a long time as your system crashed and the agent had to log into your old system to complete the transaction. Tina was very nice and apologized for the inconvenience but iit made us late.

JASON M.
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Customer did not leave a comment.

connie B.
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Customer did not leave a comment.

CHRISTOPHER W.
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Customer did not leave a comment.

Kyle H.
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Customer did not leave a comment.

Janice O.
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every time I had to deal with the originating store (Cincinnati, OH), I had problems and it took multiple trips to store and/or phone calls to resolve. However, the service I received at the receiving destination (California) was excellent. I had to call a few times to inform of address and date changes and every time the correct information was taken and acted upon. Blanca, one of your associates, was very courteous and efficient upon delivering the U-box and she followed up with me to make sure every thing was okay and I arranged the pick up of the box through her. She went above and beyond and deserves recognition for her excellent customer service.

Thomas G. B.
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All the staff heres were VERY friendly, helpful and professional. Please thank you staff again

MELISSA W.
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Customer did not leave a comment.

David D.
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I rented truck to do a quick pickup. The mileage on the odometer didn't match my paperwork, they were very polite and took care of it after I returned the truck, no hassle. But I wonder if I hadn't taken a picture of the mileage as I was pulling out of the driveway. The truck had 124K miles and the handling was poor (steering very sloppy).

KAREN H.
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Customer did not leave a comment.

AARON F.
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I had a pretty good experience. No problems at all.

BRENNAN W.
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Customer did not leave a comment.

DEITRA J.
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Customer did not leave a comment.

pamela L.
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Customer did not leave a comment.

JOSHUA B.
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Customer did not leave a comment.

Sarah B.
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Customer did not leave a comment.

Tsvi B.
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Make it easier to do the online checkout.

Dianna S.
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I've rented from this location a couple of times. Every time, it has been a positive experience. Staff is friendly, the vehicles are clean, pick up and drop off is really easy.

Cathy T.
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Customer did not leave a comment.

NATOSHA B.
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Employees need more help a lot of customers just for two employees. They were working hard and very helpful.

JONATHAN D.
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Continue the process.

Gavin M.
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Customer did not leave a comment.

THOMAS D.
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Customer did not leave a comment.

sherri A.
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I was overcharged and the manager NEVER returned my calls. I called him several times (6-7) and not once did he call back. I was suppose to have a free month instead I was charged $1100 for 2 months. At ~$80 per month...(~$400+insurance) there is no way it should have been that much. I could have hired a moving company for that amount. the people who delivered and picked up the uboxes were AWESOME as were the schedulers. The ubox drivers/deliverers called and kept me informed of drop off and pick up days and times. The schedulers worked with me when i had an unexpected change of plans. Based on the drivers, deliverers and schedulers i would recommend Uhaul, but based on the managers responsiveness, I would not.

Sherry C.
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Always there when we need you!

COY J.
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Just keep doing what yall r doing

sarah F.
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Offer us to be able to drop off the vehicle closer to our move in location. We had to drive it 30 miles back to the pickup location, would've saved us money and saved you guys miles on your truck

SHARI W.
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Customer did not leave a comment.

Nina E. | Overall Experience |
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Customer did not leave a comment.

Kim I. | First Impressions |
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Customer did not leave a comment.

Stephen M.
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Customer did not leave a comment.

DAVID B.
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Nothing these young men did great!

Cathy T.
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Customer did not leave a comment.

BOBBY W.
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Customer did not leave a comment.

Lydia D.
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I tried for three weeks to schedule the move of our Uboxes . I kept getting different answers and being connected with different people about scheduling. The week of when our boxes were moved, the scheduling site told us they did not have a driver available for an indefinite time. It was only when we called corporate that we were able to make our move happen. Tina, the driver/UBox mover was wonderful, flexible, and helped us in the end.

Miri P.
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Customer did not leave a comment.

JACQUELINE S.
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Customer did not leave a comment.

PAUL M.
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Customer did not leave a comment.

MICHELLE M.
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Nothing everyone was very helpful and kind

BEVERLY W.
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There was problem turning the key in the ignition.

MARY W.
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Well, I was unsuccessful in doing the online return. We ended up needing alittle more time. It could have been user error. I hope all is well. We filled the tank and put the keys in the drop box.Getting the truck was very easy online.

Nicole B.
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Workers not friendly

Michael M.
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Customer did not leave a comment.

Donald G H.
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Customer did not leave a comment.

richard J.
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Customer did not leave a comment.

Earl S.
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It took me 30 minutes from when I arrived to when I left with a truck. The app is clunky and I still had to go inside to pick up the key. When I went inside the associate informed me that he accidentally rented my truck out to the person before me. Upon review, the system still had my name on the original truck and the previous customer was assigned a different truck. Thankfully the previous customer was still in the lot and the associate brought the truck to me; however it took me 30 minutes from arrival to departure. Part of the delay is that it took over 10 minutes to “verify my driving credentials”. I had reserved the truck for 3 hours so you can understand that loosing 30 minutes is a lot of time.

JOANN S.
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Customer did not leave a comment.

Jamil B.
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The staff that dropped off and picked up my ubox in California were also top notch!

ARLEN S.
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Customer did not leave a comment.

Kenneth A.
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Customer did not leave a comment.

susan W.
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Even though the truck was clean, it stunk of cigarette smoke.

brett B.
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Customer did not leave a comment.

David T.
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Customer did not leave a comment.

LINDA M.
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Nothing , everything was good

Michele B.
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Customer did not leave a comment.

MICHAEL D.
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Customer did not leave a comment.

Tolulope A.
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Customer reps need to be more welcoming. It feels almost like they are doing the customer a favor. Provide more training on customer service, and customer approach. This is a business.

Paul S.
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Customer did not leave a comment.

Joe K.
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Customer did not leave a comment.

cheryl N.
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Customer did not leave a comment.

Dushawn M.
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Customer service was great!!

Eric P.
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Very good customer service.

THOMAS D.
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Customer did not leave a comment.

Michael B.
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Adjustable mirror on passenger side

Michael P.
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Customer did not leave a comment.

THOMAS G.
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Improve the access to get in for returning a unit by using a smart phone. I tried last night on my brothers cell and he had issues of getting thru on my account. I returned the trailer and got a receipt this morning so I hope things worked well. Tom Grow 513 667 2407

DONNA M.
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Customer did not leave a comment.

JOHN S.
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This was a very good experience, very quick and easy pick up and drop off. The staff is friendly and helpful, thank you for making the process so easy.

MITCHELL L.
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I removed property at this unit but was not credited with a half month's rental.

Benton W.
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Just supply moving blankets in trailers for fragile items .

Clarissa B.
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My trucks door was messed up and it clearly had had issues before you could see where the track was all beat up. It wouldn't close after opening it the second time either after roadside assistance came out to fix it. I had to return it with the door up because the roller kept coming off the track.

Mark S.
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Customer did not leave a comment.

VINCENT W.
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Quick drop off.

Matthew D.
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Very friendly employees. Was a quick in and out experience. Highly recommend this location.

Katherine G.
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Customer did not leave a comment.

LIERRA C.
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Customer did not leave a comment.

SAH B.
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Uhaul.com is great and helpful

Monica R.
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Customer did not leave a comment.

Mario H.
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Customer did not leave a comment.

JOHN WAYNE C.
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Awesome group of people!

oumar N. | First Impressions |
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Poor customer service

Beth B. | First Impressions |
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I could not believe the unit I had reserved was not available when I arrived after a 12 hour drive. Apparently the booking system and the reservation system do not connect therefore my unit was given away as it showed as available the day before I arrived.The young men working at 6pm had no clue what to do Extremely frustrating Yes accommodations were made the next day but not enough to overcome frustrations of previous day

Dominique S. | Overall Experience |
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Other than down forgetting to check me out the day that I told them to check me out and almost charging me $15 late fee it was a pretty good place

vincient a. | Overall Experience |
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We made a reservation with the general manager a week prior to needing a particular sized truck and was promised our most satisfaction. Sadly, promised satisfaction was not close to being MET. We had to switch our hours and got a smaller truck than we were promised. THIS MADE AN INCONVIENCE ON ALL OF US. WE HAD TO EVEN PAY EXTRA THAN WE WERE SUPPOSE TO BECAUSE OF THE INCONVENIENCE OF CUSTOMER SERVICE. I HIGHLY DON'T RECOMMEND ANYONE TO USE THE COLERAIN LOCATION. VERY DISGUSTED WITH OUR TIME SPENT WITH THESE PEOPLE AND THEIR SO CALLED COMPANY.

Casey T. | Overall Experience |
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This storage facility might as well not have a roof on it for the amount of water that came in and ruined almost everything in it, in the 2 months I rented it.

Gary M. | First Impressions |
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Customer did not leave a comment.

sheri B. | First Impressions |
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Customer did not leave a comment.

Beverly H. | Overall Experience |
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First time ever that we used storage. There were no issues. Facility was clean and they make sure you leave it the way it was when you rented it. They take care of their customers.

DEBBIE K. | First Impressions |
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John was great and very professional. The only thing that took a while was returning the truck early. I had a little trouble logging in to the return screen.

felicia s. | Overall Experience |
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Thanks

Lars C. | First Impressions |
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I had great service both on Colerain Ave and in Lancaster where I picked up the truck.

Courtney S. | Overall Experience |
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This was THE WORST experience. Many many many complaints cant put it all into words with characters limited! Would NOT suggest this place!!!!!! Needless to say we arent happy!

torrie s. | Overall Experience |
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Great facility

Latorria G. | Overall Experience |
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It all worked out very well for us! I wish they were move flexible with being able to dump things in the dumpster

LINNALE W. | First Impressions |
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Great Service!!!!

bridjanna m. | Overall Experience |
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The service was great!

Greg G. | Overall Experience |
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The only problem the door to our unit broke and it want fixed until we moved out. But the staff was awesome and helpful. Customer service over the phone was good as well.

phillip m. | Overall Experience |
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The facility Was convenient when you're able to rent a truck and rent a storage room at the same time nice.

Patricia M. | Overall Experience |
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Always good service at this location

julie w. | First Impressions |
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Prompt, courteous, knowledgeable staff.

NICOLE w. | Overall Experience |
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Computers in office were very slow, there was always a line to have to wait for a worker

bridjanna m. | First Impressions |
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N/a

Ken B. | Overall Experience |
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Storage facility right where we dropped off the UHaul truck, very convenient! Everything felt safe and clean.

Carole R. | Overall Experience |
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Horrible experience. Will never use U-Haul again.

CHRIS C. | Overall Experience |
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Very helpful!

Joe M. | Overall Experience |
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The lady that delivered/picked up our U-Boxes was outstanding. I believe her name was Tina. She deserves a Team Award for her coordination of delivery/pick of our boxes ahead of schedule!!

torrie s. | First Impressions |
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They were very helpful and friendly!

MICHAEL B. | Overall Experience |
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We really appreciate the help current U-Haul staff gave us in resolving a missing check problem in October and in refunding a month's rent we prepaid but did not use.

patty s. | Overall Experience |
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C

Patricia M. | First Impressions |
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Customer service is always great

Daniel D. | First Impressions |
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They did great!! I would definitely recommend this storage place to everyone i know that needs one!!! Thank you so much!!!

Linda L. | Overall Experience |
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Very professional service.

Angela M. | Overall Experience |
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Seems like a lot of confusion with getting your order to and from my home.

Benjamin K. | Overall Experience |
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Poor communication. Never received what I ordered but was still charged. Poor service. Was charged a monthly rate for something I never took possession of. Really poor experience.

Kimberly H. | Overall Experience |
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I had the moving boxes and my experience was horrible. My boxes were delayed due to the were not delivered at the same time. I was charged for your mistakes. I would never recommend your company.

MICHAELE B. | Overall Experience |
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It is impossible to contact anyone from this location or get a call back

mohamed o. | Overall Experience |
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Was a good experience

Maribel G. | Overall Experience |
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I would use uhaul next time for storage

Karla M. | Overall Experience |
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Excellent service.

Spencer B. | Overall Experience |
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I had a view items that were damp from my Unit as well as a rodent appeared to have gotten to my couch. Please be aware of Unit 308.

VENKATA K V. | Overall Experience |
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Ubox delivery was delayed than committed time. Had to followup multiple times to know where the boxes were, as no one was really able to confirm the status. Apart from delivery, everything was good.

Crystal N. | Overall Experience |
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Prompt delivery and pick up of equipment and easy to work with.

debra m. | Reservation |
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I set this up over the phone so I thought the day I sent a truck with stuff to go to the storage unit and went they got there they couldn't get in I had to leave work and go all the way the for paper

Tiffany L. | Overall Experience |
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After this experience with Uhaul - I WILL NEVER use U-haul for ANYTHING AGAIN. The manager never returns calls and there is zero accountability.

anthony c. | Reservation |
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Very pleased

mary L. | Overall Experience |
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Ubox service was absolutely atrocious. I would not recommend it to anyone. The boxes were shipped a week late. I was charged for extra empty boxes. The computer information was entirely wrong.

trisha h. | Overall Experience |
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My boxes ended up wet/moist and the contents inside were mildew. There was always broken glass by my storage unit. It always seemed there were never enough workers because there was always a line.

tiffany V. | Overall Experience |
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Extremely long wait times to check out trucks and check back in.

kay s. | Overall Experience |
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Tina so nice and helpful I would recommend her to friends and family thank you for helping me during an emergency Kay Short

THOMAS K. | Overall Experience |
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I wanted to access my unit about dusk and after regular hours, and could not.

gregory g. | Overall Experience |
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The facility in Jacksonville on University Boulevard was a terrible experience as I had to return boxes from my Internet order and no one there knew how to take care of me in regards to the transactio

Michael B. | Overall Experience |
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the particular space I was assigned was not conducive for boat storage. It was very difficult to maneuver the boat into the space provided. I was told this was the only spot available.

ROXANNE S. | Overall Experience |
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I only used the Uhalul box service delivered through this location. I had gone to the Reading Road location for questions and reserved thru them.

No reviews have been submitted for this location.

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