Customer Reviews for U-Haul Moving & Storage of Northgate

5,413 reviews

9178 Colerain Ave   Cincinnati, OH 45251
(@ Compton Rd)

(513) 385-0600

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(513) 385-0600

9178 Colerain Ave
Cincinnati, OH 45251
(@ Compton Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ERIKA C. 
Rating:
5.0

Customer did not leave a comment.

ALPACINO B. 
Rating:
3.0

Customer did not leave a comment.

THERESA N. 
Rating:
1.0

Someone is using my email. I dont know who's using it. But I have not been to this location in years. The address is an old address of mine but please disconnect my information from this transaction

DUAINE H. 
Rating:
5.0

The vehicle that I had rented on line the night before wasn't actually available when I arrived. So, thankfully the gentlemen helping me was able to find another vehicle in a pinch.

JEFFREY M. 
Rating:
2.0

I returned the truck on Sat at 5:15 PM. The attendant told me that I was good to go, and that he had many returns to log. I did not receive an e-mail invoice and called Sunday at 10:40 AM. John could not find the truck or the keys at first. Finally he did and told me he would check it in. No apologies or explanation for the delay. When I received the final invoice, he had charged me $14.25 additional for 3 Gal gas when I returned it at exactly the same tank level (1/2) as I received it. Very disappointed in that location . I used them 4 time in the last 6 years but am not sure if I will use them again. And the truck was old with damaged door that made highway ride very noisy.

Paul F. 
Rating:
4.0

I ordered 12 moving pads but only received 11 I attempted to call to report the error but could never get through. The place appeared short staffed

Mark D. 
Rating:
5.0

Customer did not leave a comment.

JEREMY M. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN D. 
Rating:
5.0

Everyone was great and understanding when we had to extend our usage of the 4 trucks with short notice.

clover nook A. 
Rating:
5.0

From scheduling over the phone, picking up and returning the vehicle, each person I spoke with was very polite, patient and offered assistance if needed. Great experience.

TINA B. 
Rating:
3.0

The straps on the auto transport were frayed…. They need to maintain equipment better

Jason F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Shane did an amazing job. Very professional and kind. He made our process go exceptionally well. I will used the Cole-rain location for here on out. Thank you for demonstrating outstanding customer service. Sean Bostic

SEAN B. 
Rating:
5.0

Customer did not leave a comment.

MARY P. 
Rating:
5.0

Customer did not leave a comment.

VALERIE S. 
Rating:
5.0

⁰

JAMES H. 
Rating:
4.0

Dash showed message that right rear tire pressure was low at pick-up. Attendant filled with air and checked, but that did not clear the message. Another customer had same issue. Left me wondering if other maintenance issues existed.

Glen L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

BISKHA C. 
Rating:
4.0

The rear tires on the car hauler I rented we're in need of replacement. Low tread on both right & left rear tires. Advised the drop off location of same.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

Anthony Z. 
Rating:
5.0

I walked in and in 10 minutes was out the door with my rental. Same when I returned the truck. Would recommend them and will use again

DEBORAH H. 
Rating:
4.0

Staff member wasn't very friendly.

RAYMOND V. 
Rating:
1.0

They charged me for two days when I only had the truck for 6 hours. They said I did not return the truck on my own when I did Ryan to return the truck on my own the app was messed up. I took a picture of the messed up app, I called the after hour number and the rep said he would leave a note saying that I was having problems (apparently he didn't leave the note) and I recorded myself dropping the key in the drop box but they charged me for two days. The employees agreed that it wasn't right but said they would loose their job if they refunded me. I called customer service and they said they would look into it but I do not believe they will.

LAVETTE P. 
Rating:
2.0

Guy checking truck in was rude.

Allen B. 
Rating:
1.0

Customer did not leave a comment.

PADAM B. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH J. 
Rating:
5.0

Keep up the good work! 😁

MICAH W. 
Rating:
1.0

Even though I could not enter my returned cargo van, who ever entered my info added an extra 10 miles and 1.00 fee (no problem) . The truck was clean but the extra miles on the was only ending in 43(ending) and I only drove 21 miles Plus my license and debit card was accidently dropped with the truck key in the drop box. But no one could find them.????Explain that????

NANCY S. 
Rating:
2.0

A guy that was working there completely ignored that I was there.. there was 2 other trucks that came back after I got there and parked.. those people got helped before I did.. and then the same guy.. almost hit my car with a truck backing up into a parking spot.. and I confronted him about all of this and he was very rude about it all... I have used this uhual place many times in the past few years and never had this issue.. everyone has always been on helping and always friendly .. until today.. I was not very happy at all.. I got to the point I told him I will probably never use that location again

Heidi H. 
Rating:
5.0

I don't appreciate my Credit Card being charged $14 plus dollars. I rented online because it was quick and easy, no one answering phones and this was my only option I thought. I would have paid cash and not paid additional fees because of my credit card. This isn't fair or right to customers. What a way to get more money from customers. To me this was sneaky business!!

Luvetta B. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY A. 
Rating:
3.0

Uhaul is trying to profit on the gas issue. The gas tank wasn't even completely full. The customer should not have to take pictures to prove the amount of gas.

NATALIE R. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE S. 
Rating:
5.0

They were friendly and the rental process went quickly. The trailer worked as expected with no problems.

KEITH T. 
Rating:
1.0

Personnel was rude and snarky for no reason.

BRENT P. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

The 20 ft truck is misleading. The truck is 18 ft plus the 2 ft mom attic. I lost 10% of space to pack boxes. Lost space will cost me another truck rental. We told your employee the exact destination drop off point. However they put in a diffnerent location and then tried to charge me $299.00. They drop the charges when i explain what happened

Mike S. 
Rating:
1.0

Could not get into the units. With any code. Doors wouldn’t unlock. Asked for a refund and left.

victoria k.  |  Overall Experience 
Rating:
5.0

Saturday when I picked up the truck I asked if I could pay by check the next day Sunday was told yes I could then when I got there Sunday they put it on my card and they wouldn't Try to credit my credit card back so I could write Then a check and when I went in one guy was setting on the boxes Very unprofessional

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
4.0

Customer did not leave a comment.

Gertrude G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SURESH P. 
Rating:
4.0

Customer did not leave a comment.

Gregory L. 
Rating:
1.0

Truck was not setup properly

DAWN W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

The Apple iPhone U-Haul app needs some work. There seems to be a lot of bugs in the phone app the smart phone app and somebody at corporate needs to sit down and test and D bug this app because there's issues. This app would be awesome if it would just work correctly. The latest issue that I had was that it would tell me that my alternative contact phone number was the same number that was on the contract which was not true. I had to go inside and get help and I was not able to complete the pick up by myself. Fortunately the location was open and staffed at the time if I had come after hours I would've been stuck. The customers rely on this app to work correctly and it's not doing that

ROBERT H. 
Rating:
5.0

They were extremely friendly and helpful. Especially Donate

DOMINIQUE S. 
Rating:
5.0

Customer did not leave a comment.

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN E. 
Rating:
3.0

I rent from this location quite often and this last rental experience... not great. The initial check in the young man was giving it 1/2 his attention to details of the rental as it generated twice the amount of what the 1 day rental would be. He finally figured it out saying the system generated 1 hour more which threw it in to another 24 hr charge. Then apparently he did a less than detailed installation as when I returned the rep looked down and asked if I had twisted all of the chains .... Nope

ERIC W. 
Rating:
5.0

Make sure all paid for equipment is present.

jennifer A. 
Rating:
1.0

Rude, disrespectful, uncaring. Worst customer service i ever experienced.

Britney T. 
Rating:
5.0

We rent trucks 4-6 times each year for the last 8 years from this Location and it has always been a wonderful experience.

AARON H. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

Customer did not leave a comment.

RONALD L. 
Rating:
2.0

Got there at 8 am the man working at the Colerain ave store was a black guy with glasses.He was rude and unprofessional. NOT HELPFUL AT ALL

Allen B. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS G. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

NASHAUNA P. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW T. 
Rating:
5.0

I am quite impressed by the young men that all work at this location. They are all extremely polite and helpful. Would definitely recommend this location.

susan C. 
Rating:
5.0

Everything went real smooth thank you

ROBERT H. 
Rating:
5.0

Again, perfect service. Drop off was a breeze. In and out. Uhaul is my go to for everything regarding any move or storage. Every one from the original reservation to return was a credit to Uhaul. Thank you!

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

FARESADNAN HUSSE M. 
Rating:
1.0

I didn't move into the unit I need my refund.

Deon B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROBERT O. 
Rating:
4.0

Customer did not leave a comment.

WILLIS G. 
Rating:
5.0

I had a drive up unit that was very convenient. I would have kept it longer if it cost less.

Charles H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
4.0

add a little more space to sit while waiting for work toget done. we dont have someone to take us there

myrtle J. 
Rating:
2.0

Have the trucks available that have been promised to the customer and not wait until the customer is standing in line to tell them you don't have their truck.

CHARLES H. 
Rating:
2.0

The Uhaul worker behind the desk was an ass and lazy...

Brittany D. 
Rating:
5.0

Customer did not leave a comment.

TEIARA J. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Guys went out of their way to help me. Thanks!

TIMOTHY R. 
Rating:
5.0

Customer did not leave a comment.

DEBRA O. 
Rating:
5.0

Fantastic customer service

Kory P.  |  Overall Experience 
Rating:
3.0

Have more smiling friendly faces running the reservation area instead

BRIAN S. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

All good.

AARON H. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
3.0

The tires needed balanced. And the mirrors were not adjustable. These need fixed

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
3.0

The first person I spoke with was so rude and unhelpful that I walked out of the store. After about ten minutes to compose myself, I went back in and the second person was amazing. He understood why I was trying to do, answered my questions, provided assistance and even suggestions; a perfect interaction. His name would be in your system for my transaction. The other (who is undoubtedly one of the worst employees I've ever interacted with) won't be.

ALAN M. 
Rating:
5.0

The young gentleman Donte who was there when we returned the truck was wonderful. He was polite, helpful and professional. Good representation of your company!

Edward H. 
Rating:
5.0

I had no issues.

DANIEL C. 
Rating:
3.0

The young man who check me in was very polite and pleasant. When I brought truck back another young man tried to charge me for someone else, didn't know my last name and was not friendly at all

LINDA B. 
Rating:
5.0

I had to purchase a hitch. Maybe this company can offer hitch rentals too

CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

marco B. 
Rating:
5.0

Always a Pleasure.

AARON H. 
Rating:
5.0

N/a

Mark B. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Customer did not leave a comment.

david s.  |  Overall Experience 
Rating:
5.0

I've used this location for van rental and storage rental and the staff are ALWAYS friendly, fast and very efficient. You have a very good team there..

DAVID ARTHUR S. 
Rating:
3.0

Drop off after hours. App could not detect my location

Gary G. 
Rating:
4.0

Customer did not leave a comment.

Shane S. 
Rating:
4.0

I was told I would get $50 off for them not having a truck after i had it reserved. Thanks, Scott Higgins 513-212-0203

SCOTT H. 
Rating:
3.0

Customer did not leave a comment.

DANYEL B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DANYEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EUGENE M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
3.0

The first truck was filthy and they exchanged it, so that was good. Dropping off out of hours was a mess. There were at least six trucks being returned and all of us customers were struggling to access the internet site for returns. We tried to help each other, but it was impossible. One man had been trying for 20 minutes. I worked on it for 20 minutes, too, but your site session expired the second you sent me a verification code. I gave up and just dropped the keys in the drop off box and left. It shouldn't be that hard!

Karen A. 
Rating:
5.0

Customer did not leave a comment.

ARVIN J.  |  Overall Experience 
Rating:
4.0

John and the staff were very professional and helpful!

MICHAEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharma R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Fest C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabrielle B.  |  First Impressions 
Rating:
2.0

Left a lot of stuff.. stop over booking because you rush off because you have other jobs. But never complete thr first one

frank r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry V.  |  First Impressions 
Rating:
5.0

Great experience! Everyone was friendly and very helpful.

Ed L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taeisha H.  |  Online Move In 
Rating:
5.0

Guys in office very helpful

Thomas H.  |  Overall Experience 
Rating:
5.0

John and Shane were both very professional and helpful! The space looked great - Thank You!

MICHAEL B.  |  First Impressions 
Rating:
5.0

John McNally was extremely helpful

Kory P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Derrick C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sheri B.  |  First Impressions 
Rating:
5.0

Great Service!!!!

LINNALE W.  |  First Impressions 
Rating:
1.0

Ubox service was absolutely atrocious. I would not recommend it to anyone. The boxes were shipped a week late. I was charged for extra empty boxes. The computer information was entirely wrong.

mary L.  |  Overall Experience 
No reviews have been submitted for this location.

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