Customer Reviews for U-Haul Moving & Storage of Ocala

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Ocala

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Cheryl L. on

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Tiffany is an excellent representative of U-Haul. She made my move in flawless.

giselle t. on

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Nicole was very friendly, helpful, and professional.

CARLOS P. on

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Great people, great service

Steven L. on

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CARLOS P. on

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Great people, great service.

ricky L. on

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Karen G. on

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Very good service and friendly staff!

Jill S. on

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ricky L. on

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Greg W. on

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Everything was great - no complaints

grant N. on

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Manager was a Joy to deal with

lissett A. on

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Anton E. on

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James G. on

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Amazing service!

Brandin B. on

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Phil M. on

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Only one attendant but she was friendly and efficient.

Maria U. on

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Excellent customer service!!! Very satisfied

Angela M. on

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Cheryl B. on

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Alex N. on

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Owner was very friendly to work with!

ricky L. on

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Service was excellent very courteous

SCOTT A. on

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community F. on

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Nikki and Tiffany were very helpful and courteous. It was a pleasure working with them. We will definitely be back to this location, if the need arises. Thank you very much!

Rebecca A. on

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The person helping me, Tiffany, was a great ambassador for uhaul! She was efficient, extremely polite, very very helpful and knew her stuff. She definitely made a very good impression on me.

Joseph F. on

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Friendly staff

Otis B. on

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I drove the van 33 miles and was charged 4.5 gallon of fuel upon return. I don’t see how I could use that much fuel driving’ 33 miles. Honestly, I think I was ripped off being brim charged that amount.

PETER P. on

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ricky L. on

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Jessica O. on

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Cheryl L. on

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ricky L. on

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The people are very friendly and the service was excellent that's why I keep coming back every time I need one

Harlan K. on

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Tiffany was very helpful, and knowledgeable. This was the absolute best uhaul experience ever. Drop off person, sorry I forgot her name, also very nice. I would highly recommend this location to anybody. Clean and modern, and I really liked that security system screens. Very impressive!!

Micaiah L. on

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Be more upfront about the price don’t wait and then after you bring the truck back charge way more than advertised

Marguerite B. on

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The location was difficult to get into. A bigger sign on 17th at the exit, would be beneficial.

Paul C. on

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Expand your parking lot for customers who are coming to rent trailers this location has excellent customer service very impressed

robert M. on

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Super nice people on both ends in Ocala and Orlando thank you so much

virginia c. on

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The Young Lady Was Awesome.

Stephen Z. on

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Myrna S. on

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The register does not work. The process was done 3 times before it went through. I traveled 1.6 miles to pick up a table then 5.4 miles to my house and then 6.5 miles back to return the vehicle for a total of 13.5. Then the odometer marked 18 miles. I was driving behind your vehicle and my car marked the 13.5 that the GPS said. Something wrong with it? Just $2.00, true but I wonder if every customer is billed $2.00 extra. That will make a very good source of extra income. That never happened to my before when renting from other Uhaul places. I estimated more miles just to be covered. Funny isn't it.

Barbara B. on

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Keeping the dead animals in the storage unit

Cecelia K. on

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Staff at this location went above and beyond to make the return experience pleasant. Even though they were closed he was happy to check us in anyways.

Randy C. on

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It was a great experience.. the equipment was top notch. Personnel were professional.

Jacquelina K. on

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well kept

Denise R. on

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Very clean, convenient facility.

Denise R. on

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Staff were friendly, efficient and informative. Melissa was great!

Joseph S. on

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Excellent experience as I have always had with uhaul.

CARLOS P. on

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Excellent service.

jacklyn g. on

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service was great and i would recommend using this for storage

annamarie C. on

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I loved ms Wentworth she was really nice and helpful

Joseph S. on

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The young woman who helped me move in was exemplary, one of the best customer service experiences I have ever had. I highly recommend Uhaul for transport and storage as my past use shows.

Jesse Z. on

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The staff here was always pleasant and reasonable. They are consistently easy to work with.

Heinz S. on

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It was great no problem And Folks were 👍

Henry C. on

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No problems

James G. on

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The service and help with renting a space to store my boat was excellent. I just hope moving forward the area is secure and I am not blocked from bringing or removing my boat when needed. Added camera

kenneth j. on

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You’ve got the right person in Melissa running this facility! Cherish her! She is the epitome of a valuable employee! Great customer service!

pinero w. on

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Management was courteous and very professional and friendly. Service was above what we expected and the facility is neat.

Tiffany S. on

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Excellent choice!

Heinz S. on

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Everything went smoothly and manager Was Professional No Problem!

Donald T. on

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Great service , reasonable cost for your service, thank you.

JEFF I. on

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Prompt, courteous service - recommend without hesitation.

denise f. on

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First I was suprised that they listed the truck as 3/4 full when it actually was 1/2. But to then chargenme 1.62 for 3 miles over when I did not know there was mileage is crazy.

cherrie d. on

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Everyone was very professional and met all of my needs.

kathy g. on

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The service was excellent, however the truck had a few problems. The brakes were squealing and break lights did not work

rebekah c. on

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I would definitely use this storage facility again. The property was well maintained, the office hours were convenient, and all the customer service representatives were friendly and knowledgeable.

Donna M. on

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I thought U-Haup was safe, clean, and friendly. I would recommend it to everyone.

Joseph Z. on

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Tiffany was great! Very courteous and professional!

TIMOTHY W. on

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Everything went smooth. All personnel was helpful and professional.

Jacquelina K. on

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went in for a storage space, received a special, sales agent Nikki was fast, friendly and courteous. She assessed my need and I was on my way. Thanks again Nikki Mrs. Jackie

CURTIS P. on

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best people the mgr was outstanding and very helpful.

DANNY B. on

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The place was great everybody was very nice I thank you for everything

Shannon R. on

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Great experience with UHAUL and Storage

Modesto G. on

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Y love the way the associates treat costumers. God bless you all.

KATHY M. on

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I’ve rented storage on 3 separate occasions at this facility and always been satisfied with my experience.

Jim B. on

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Very good place. Melissa is a very good person and will do whatever she can to help a person out. Excellent place to do business.

CURTIS P. on

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great job the young lady in charge was so nice, glad we got this unit.

Elisha S. on

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Very professional staff

christina r. on

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Great customer service. Just don't like all the additional fees and costs for certain storage options

William L. on

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Very easy return of a trailer. Was in and out in 10 minutes.

Dontrelle L. on

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great facility!!!! great staff!!!!

James G. on

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Excellent staff!

Mara W. on

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Staff was so friendly and accommodating. Made sure we had a truck by going and picking one up for us so it would be available. They went above and beyond to help us. I highly recommend them!

Cheryl T. on

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Fabulous, wouldn’t change a thing. Never had to use storage before but I was happy with it.

Lucy S. on

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Fantastic storage facility.

David W. on

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Great staff, happy and very helpful

Shannon R. on

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They were quick and professional. Would recommend and use again!

Douglas K. on

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one way rental, equipment performed without any issues and employees were helpful on both ends.

PATRICIA R. on

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The u haul was all the above and kept you inform if you forgot to lock your unit at times! thanks for the years!

Vicki Y. on

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New carts are needed and they have maybe been ordered. I don't know. 3 out of the 4 I had access to were useable. Very nice and helpful representatives at front desk.

Raymond J. on

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Check in was easy and everyone was very accommodating.

PAUL O. on

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The staff was friendly, and where they were not helpful was not their doing, but instead Uhaul's policy of not prorating rent after monthly billing. Having to pay a full month for 3 days is asinine.

MARY B. on

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Wonderful staff

maureen r. on

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the absolute worse company I have ever dealt with the left hand doesn''t know what the right hand is doing So disorganized it is impossible to explain

phyllis M. on

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Great service!

Maria D. on

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Thanks

ROBERT W. on

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It all worked well!