Customer Reviews for U-Haul Moving & Storage of Osgood

Rating:

3.0

My experience went well up until the return of the truck. The Uhaul employee then checked me back in was not wearing any sort of uniform and did not have any identification indicating she was an employee. Then I was charged for fuel falsely and was charged for a dolly I never used. Not a great experience to have to call back in to dispute the bogus charges...I didn't even notice the dolly charge until after i called in about getting charged for refueling. I am not calling back in. Disappointing

Rating:

5.0

The service at this store is unmatched. Clean facility and friendly service. They also have the most safe and secure storage in town!

Rating:

5.0

Mr. Bret is the man, as always! I never have any issues at this location and will definitely renting again in the near future

Rating:

5.0

Bret and his crew are the best there is!

Rating:

5.0

Matt and Jake were top notch in getting me what I needed....

Rating:

5.0

So easy and convenient!

Rating:

5.0

everyone i worked with was great will use them again thank you

Rating:

5.0

Great service and fast processing. Nothing to improve that I can see.

Rating:

4.0

Excellent Customer Service! Nice place... road needs to be paved instead of gravel.

Rating:

5.0

Just keep delivering the excellent service and facilities I have enjoyed since 2018. I have rented 2-3 storage units and multiple trucks over that period. I always get top-notch service from Bret and his crew. The facilities are clean, well-maintained, and easy to use. ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Vehicle was EXTREMELY low on fuel on pickup. Why not just fill it and bill for fuel? 1/8 tank or under??? Hardly made it to my first location. Total joke. Its almost predatory to have the locked up sealed 2 wheel cart and moving blankets in the back for space I rented. Coulda actually used that space, but instead you have to try to squeeze every possible nickle out. If I every rent another one before I take it, Im gonna have your employees cut it out before I take it. But the employees were nice, and they did everything well. Tow haul button broke, so stuck on didn't help milage either. Pretty roached out truck.

Rating:

5.0

Bret and his staff made me feel like family. We have been renting storage units for almost three years. The facility is well laid out, easy to access, spotless, and secure. I don’t think you could find a better facility.

Rating:

2.0

I've used this location two other times and have been so happy. This time, the customer service on the phone I received to get everything set up was great. When I got into my unit, there was insulation hanging from the ceiling and when I called to share that, it seemed like it was no big deal and that I shouldn't care. Well I cared because the insulation is there for a reason and with how much this unit was, it should be in place where its supposed to be. Then, when the maintenance person came to fix that insulation, on a very muddy wet day, they drove their truck in our unit and left a heaping mess of mud and water in our unit. Not sure if people realize what goes into these units but its NOT stuff you want getting muddy or wet. I called to ask if someone could clean that up and out and I never got a call back after being told they would have the maintenance person meet me to clean it up. We will not use this location again in the future and I wouldn't recommend it. Also, my move in date on this form is wrong. It was 3/1, not 2/22.

Rating:

2.0

I have a problem with the rental time increments, the jump from 24 hours to 2 days. Why not 36 hours? I returned this trailer at 4:30 PM on Sunday, it was due back at 10 AM Monday. It does not appear that I got the cost reduction. Last weekenf under the same arrangement I returned the trailer at 2:30 PM on Sunday. I had to call in at 4:45 PM because I still had not gotten the emailed receipt. But at least then I got the early return cost reduction.

Rating:

5.0

The entire experience was fantastic. The young man working the store that day noticed that I had a split unit, but was aware of a single unit that just came available and offered it to me. He also demonstrated how and where to key in the code and was overall very helpful. Great service and experience.

Rating:

5.0

Very friendly and easy to work with!!

Rating:

5.0

This is the second time that I have rented from this location. Both times were very good experiences. The staff was quite helpful each time.

Rating:

2.0

Customer problem should be ur concern, that is on my way from Texas Amarillo I got stoked in the snow and I called UHAUL roadside assistant no body could help me, and I spend $150 to be pulled out, and I have everything on fail .

Rating:

5.0

The trailer that I rented was dirty and had slush built up. Granted, it was January in Fargo. Washing trailers is generally not a good idea. Would it prevent me from renting here again? No. I am actually renting another trailer this weekend. The owner, Bret I think his name is, was very friendly and helpful. The store interior was clean and well maintained. I was also greeted when I came up to the counter. Very nice to see.

Rating:

4.0

I picked up a truck at 7am. It was dark, so it was difficult to tell the condition of the truck, I had no walk around inspection with the pick-up location. The front bumper was previously cracked, and the driver's overhead visor had a missing clip to hold it in place (rattled while I drove 650 miles). Also, I don't understand why the rental trucks don't cruise control available. The trucks are not that comfortable, so difficult to adjust and maintain speed for a long drive.

Rating:

5.0

Returning the truck was easy and quick

Rating:

5.0

Would definitely recommend this location. Very clean and great staff !! Thank you for the great job! Thank you Bret.

Rating:

5.0

Great experience. Bret was able to get me set up with a cargo trailer, even without a reservation. Pick-up and drop-off was smooth and convenient. Will definitely use again in future moves.

Rating:

1.0

09:00 appointment and the associate showed up to work 15 minutes late. Building wasn't unlocked until 09:15. Multiple customers waiting for them to open up.

Rating:

5.0

The young man who helped me had an African-sounding first name that I heard as "Florien." He was absolutely and totally the bomb! My story is too long and pathetic to tell in detail, but suffice it to say that on New Year's Eve — on a tight and closing deadline, he had me in and out of the shop with a trailer on my minivan and mission was accomplished. That guy should be made the manager, if he isn't already working in that position.

Rating:

5.0

Great manager (Brett) & all the staff who were friendly, helpful & professional. This is the way things should be run.

Rating:

5.0

Rental is in rough shape. Driver's door didn't shut easily. Ended up needing to jump start it 3 times during rental period because of it. Rear door operation also required more force than should take. The other rental truck was great.

Rating:

5.0

The staff were very friendly and helpful. I am a repeat customer and will continue to use their service.

Rating:

5.0

The management and staff at the Veteran's Blvd & 52nd Ave. location were fantastic to work with throughout the entire time of the time-frame that we rented a storage area and a U-box. I would recommend them to anyone needing storage services.

Rating:

5.0

Very clean facility Easy check out process Friendly Staff

Rating:

5.0

Great crew and well serviced units. I have used this location many times for its speed and convenience.

Rating:

5.0

I had to drive a round trip 100 miles to pick up the trailer. Your on-line system still has the Cycle place in Detroit Lakes as active, which allowed me to reserve out of that location. However when I arrived that morning to pick it up, I learned they no longer were U-Haul. Went to Green's Plumbing on the opposite side of town. Only to learn they did not have the trailer. My choice then became Fargo, ND. I lost about 6 hrs of time, which caused me to work into the night to load the trailer.

Rating:

5.0

Excellent Service.

Rating:

5.0

No improvement needed. Nice friendly staff with quick check out process and check in process.

Rating:

5.0

They run an excellent facility.

Rating:

5.0

The guy who checked me back in was great ! I hope his manager knows what a great employee he has !

Rating:

5.0

Great service!

Rating:

5.0

Very professional staff and it was an easy in and out! Highly recommend!!

Rating:

5.0

Fix that driveway going into your business, it's like driving on a logging road up in Canada.

Rating:

4.0

Truck was extremely dated. Truck was mostly clean. Contactless check-in and out was definitely not contactless. Gas tank was extremely low and nealy ran out of gas with only 30 miles driven... Sad! And annoying!

Rating:

5.0

I was very satisfied

Rating:

5.0

The system would not allow the employee to check us in while there to receive a printed reciept. It later came via email but it would have been a better experience if the computer system were working. The staff was very friendly and helpful!

Rating:

5.0

As a Realtor, having a dependable company at my side is vital. When it comes to my own needs, I choose the 52nd ave location for reliability! NEVER have I had a bad experience at this location!

Rating:

1.0

Don't rent an this locations

Rating:

4.0

Nice units.

Rating:

5.0

Bret was excellent! Very helpful and friendly.

Rating:

5.0

This team was top notch!! Thank you for an excellent experience!!

Rating:

5.0

Customer service was excellent. Super helpful and made the process so much easier.

Rating:

5.0

Nothing

Rating:

5.0

It was tough trying to get the teuck rented on line. Needed it for two days but wouldn't let me place the rental for the two days.

Rating:

4.0

I was not told the truck would not have cruise control - I think for a 1500 mile trip that is an important piece of information to have communicated to your customers.

Rating:

4.0

Smooth and easy pickup and drop off

Rating:

3.0

The counter person was using his personal phone to photograph my driver's license. What? uHaul has no sense of secure customer information? Less than 8miles/gallon. Does that sound righ?

Rating:

4.0

The only complaint I had was the truck was very very shakey. Could not drive over 60 for 1500 miles because of the rough ride.

Rating:

4.0

Outside storage access hours would be better if extended earlier or later in the day

Rating:

5.0

Nothing, everything was great

Rating:

5.0

Excellent customer service and staff is very helpful. Would only suggest more staff to be available.

Rating:

5.0

Nice facility for storage

Rating:

5.0

Bret Hanson, the manager for this location, is very oriented on customer satisfaction. The vibe in the facility is friendly and cheerful which is complemented by the large amount of natural light in the office area. Some storage facilities are just bleak. This one is the opposite. Quite pleasant. Irrespective of Bret's management, this new facility is quite user friendly with only a single issue identified. The only changes I would recommend are adding a canopy over the loading dock area, and re-configuring the loading dock entrance to include a second set of automatic doors. This arrangement is present at many newer grocery stores and it minimizes the dust that gets into the building and has a.great impact on minimizing heated air in the winter and conditioned air in the summer. The day I moved into the facility was absurdly windy (as Fargo sometimes is) and the single automatic door at the end of the afternoon was rendered inoperable by a fierce wind from the south that blew directly on the south facing doors.

Rating:

3.0

Water was able more than once to get in unit. Also door was almost impossible to open. Cement in entry way has deteriorated. Lots of trouble with security card. Paid up for whole month checked out 10 days Early no refund. If ur late with payment we all know What happens than.

Rating:

5.0

Very good service and clean

Rating:

5.0

Very satisfied with the inside storage unit and the service provided from Osgood U-Haul.

Rating:

5.0

I've never been treated so genuinely kind in my life. So responsive and helpful!

Rating:

5.0

Enjoyed my experience at Osgood Uhaul. They were helpful and very accommodating.

Rating:

3.0

I had an outside storage spot reserved for 2 weeks for a camper. There is a bus parked in the spot next to it and the bus is angled so it blocked almost half of the spot. I went to the desk inside and the worker cancelled that spot and moved me to a different spot. However, when we went to park our camper the remote would not open the gate. I went inside and there was nothing in the system for me. When the worker cancelled our first spot he must not have reserved the other spot. Luckily the new spot was still available, had it not been I am not sure what we would have done with our camper.

Rating:

5.0

Helpful staff. clean through out the store and storage facilities.

Rating:

3.0

perhaps this facility was just not for us. the timer on the lights was irritating, if I was working on something in my unit all of a sudden the lights went out, and I needed to go all the way down the hallway to get the light sensor to turn on again. In the middle of winter the elevator broke and needed to store things in another unit, then come back and move it as soon as possible so I wouldn't get charge for that one, moving in the second level was a big mistake. Didn't have electric in the unit, so if I needed power it would have to be plugged in the hallway.

Rating:

5.0

Thank you so much for your excellent service!

Rating:

5.0

You could not find a more dedicated team!

Rating:

4.0

On Sunday I had to unload part of the 10 foot truck I rented. It took until after 5 pm closing time and the small entry door. Locked before I could finish.

Rating:

5.0

Very helpful ! Payton was great !

Rating:

5.0

We needed temporary storage until our son moved out of the house. This location is very nice. It’s clean and we’ll maintained. The staff are friendly and helpful. I would highly recommend!

Rating:

5.0

Very friendly and helpful

Rating:

1.0

Poor place to do business at

Rating:

5.0

Bret is the number one, top uhaul guy anyone could ask for. He is super nice, and a very likeable person. He is the hands down best at his job, and I've seen lots of u haul employees. Thx Bret!!!

Rating:

5.0

Definitely will recommend & I had no problems... it’s been real!

Rating:

5.0

None

Rating:

5.0

Great service, fast, friendly

Rating:

5.0

Helpful staff, clean facilities and felt secure. Highly recommend this location!

Rating:

5.0

Great service, always friendly and helpful.

Rating:

5.0

The staff is so very helpful and always smiling

Rating:

5.0

Everyone was so helpful and Friendly and The Building and lockers are so Clean and well maintained! Jake and Flugence are Great!

Rating:

5.0

I can’t say Enough about How Helpful, Friendly, Courteous & Efficient the Staff is at 52ave.& Veterans BLVd. Uhaul. i’d rate them Number one in Customer service and Facility cleanliness! Donna M.

Rating:

5.0

I can't say enough about the staff. They are always willing to go above and beyond. Thank you for all the help

Rating:

5.0

This place is amazing. The employees are so helpful and all about customer service. Its also very clean. I highly recommend this place

Rating:

5.0

Reasonable rates and first month free. Very clean

Rating:

4.0

This location has been always helpful and informative. Willing to help and assist to answer questions.

Rating:

5.0

The guys there are always friendly and professional.

Rating:

3.0

Great customer service

Rating:

5.0

Osgood U-Haul treated me with respect and the facility was running on all cylinders.

Rating:

5.0

All correspondence and communication with the staff and management has always been quite good and much appreciated.

Rating:

5.0

Very Helpful

Rating:

5.0

Very nice that you don't have to give notice like other storage locker places. All the employees were nice if we had questions so I would definitely use U-haul again for our storage needs.

Rating:

5.0

Travis and all of the staff are very friendly, courteous and professional. I would recommend this location to everyone.

Rating:

5.0

The team was accommodating during my time I needed storage. Due to unforeseen circumstances my unit outside needed to be moved indoors. The mgr hired movers and I was able to be in controlled climate.

Rating:

5.0

If i need another unit. I would return to this place.

Rating:

4.0

My storage unit had water in it in the spring and some of my things got moldy.

Rating:

5.0

Staff was easy and great to work with.

Rating:

5.0

I was promptly helped and had no issues with the service when stopping in to rent a storage unit.

Rating:

4.0

n/a

Rating:

2.0

We stored furniture for 2 months and everything was moldy when we took it out, even wooden furniture legs.

Rating:

5.0

It was easy and fast to obtain a storage unit. The gentleman was wonderful to work with; and he was really busy.

Rating:

5.0

Bret and his team are phenomenal. Very clean facility and has everything that you need.

Rating:

5.0

Everyone is always super helpful and friendly and facility is nice!

Rating:

5.0

U-Haul Moving and Storage of Osgood was an excellent experience because of its close proximity to our home. We always found it to be clean and accessible for our use. Will use again if we need to.

Rating:

5.0

The employees were great! The process was very smooth.

Rating:

2.0

They mixed up our accounts. Had a humidity controlled unit, had water and mold on my things. Many things ruined. No and late responses back from manager. Horrible customer service.

Rating:

1.0

Had many issues, also had 24 hours acess when i brought my items over to store but when i came back to get them i did not, cost me $300 in added expenses to come back a second day.

Rating:

1.0

My inner unit had standing water and I was told they knew about this problem but they didnt bother telling me so I lost alot of my things. No apology,no asking how they could help. Just said if you ha

Rating:

5.0

Moved from Texas to North Dakota, used UHaul for everything... boxes, tape, plastic wrap, moving men, moving vans, car trailers and three years of storage space. Excellent service and prices.

Rating:

5.0

Very fast and professional service. Easy and quick set up. Highly recommended.

Rating:

5.0

Very accomodating

Rating:

5.0

Good experience

Rating:

5.0

Great place

Rating:

5.0

Always very helpful & willing to go above and beyond to assist their customers. Will highly recommend & return if I need a storage unit again.

Rating:

5.0

Great service and people where very friendly and happy to help

Rating:

5.0

You guys were always very accommodating with hours and pay times. I really appreciated using your facility and will recommend it to others. Thank you very much!

Rating:

5.0

Thank you

Rating:

5.0

Love this place

Rating:

5.0

Just an awesome facility, clean,organized, inviting and safe.

Rating:

5.0

Great service

Rating:

5.0

I have referred friends already to your facility. My mom and dad have rented also from you.

Rating:

5.0

Staff was very cordial and helpful. Premise was spotless. I would highly recommend this facility to anyone.

Rating:

4.0

Very helpful staff. The building were my storage room is located was very clean, as was the interior common area. I returned a rental truck there also and the process was very easy.

Rating:

5.0

Brett was very friendly and helpful!

Rating:

5.0

Only used the U-Box system. Didn't actually go to the facility but my interaction with staff was excellent.

Rating:

5.0

Very easy to get access to items as needed. Never any debris or garage in the halls.

Rating:

5.0

I cannot say enough how superb both the staff and the location was for my rental experience.

Rating:

5.0

The storage facility was very secure and the units were adequate in size. I felt certain my items were safe.

Rating:

5.0

Perfect for our needs of temporary storage while waiting for our house to be finished. Easy loading and unloading. Very clean and very friendly staff.

Rating:

5.0

Very nice, helpful staff.

Rating:

5.0

Everyone is always so kind and helpful!! Thank you!

Rating:

3.0

The storages are very cleaned and warm, but the storages for 1 bedrooms or 2 bedrooms are very small. The 2 bedrooms space that I rented is too small, so all my things didn't fit in the storage.

Rating:

5.0

We used the free 1 month of storage that is given with a truck rental. This free month has exposed your storage facility to around 20 people who helped us move and all were impressed. Keep this promo

Rating:

5.0

Each time I’d stop in to discuss any matter or rent other items, I’ve been helped beyond compare. I can’t say enough for this U-Haul location. They definitely seem like a “team” and work together.

Rating:

4.0

The sensors for the lights could be better located. My lockers were close to one end and when the lights would go off I had to walk all the way to the middle to get them back on. Very inconvenient.

Rating:

5.0

Need a better system for returning Uboxes early. Called 3 times, one call resulted in talking with 4 different people. No one knew what to do, didn't get picked up early. Person picking up was awesome

Rating:

3.0

Tried on multiple occassions to contact manager by phone and email but still to the day that I moved out of storage never received a response to email or a call back after the company left a message.

Rating:

5.0

Thanks for your great service

Rating:

1.0

Don't like how rude,they are when you are late paying.

Rating:

5.0

Everything was great no complaints at all. Very pleased with the whole facility.

Rating:

5.0

Customer service was great. Loved the ease of moving in and out. Only bad thing I can say is that the uhaul.com truck checkout didn’t work.

Rating:

5.0

Excellent experience in working with this business for storage and moving supplies.

Rating:

5.0

Everything went perfect in getting the truck, dropping off the truck and driving the truck.

Rating:

5.0

Staff are always friendly and helpful. Facility is very clean and well kept. Have rented units here and referred friends and family. Fantastic experience!

Rating:

4.0

Great location, easily accessible, and clean! The only downfall was I had no idea at the beginning that I couldn't access my unit 24/7 and it was a separate charge.

Rating:

5.0

I really liked that there were carts to use for the indoor storage. All the staff has been a great help when needed. I do recommend to any friends to go there first.

Rating:

1.0

The guy told us free month without telling us with truck rental. it’s not 24/7 access. The GM not available after hours after they say to call him. The staff didn’t seem to care about problems we had.

Rating:

5.0

Thank you!

Rating:

4.0

When we first moved in to the unit there was a secure fence all the way around the facility. Now one end is wide open and it has been that way for some time now. The units have alarms however.....

Rating:

5.0

Quick in and out because the people there knew their job and were happy to be doing it.

Rating:

3.0

none

Rating:

5.0

This facility is great! Had to make numerous trips to and from storage while we moved to another house. Always clean, well lit, easy access. Great staff with a great attitude; very impressed!

Rating:

5.0

We found ourselves in need of storage locker and I checked out three different places in Fargo. Osgood U-Haul came out on top in price, location and service. Manager Bret Hanson was most helpful.

Rating:

4.0

The truck could been better serviced. Breaks soft and tranny didnt shift through gears properly

Rating:

5.0

Nice people work there.

Rating:

5.0

You won’t find a friendlier, more helpful staff anywhere, The units are clean and well maintained. I wouldn’t go anywhere else for my storage solutions!

Rating:

5.0

Ashley was awesome!!!

Rating:

5.0

Matt and the staff were great to work with. The facility was clean and well maintained. We were very happy with our experience and will use U-Haul in the future.

Rating:

4.0

I didn't go on-site to see the facility so the first few questions are not applicable for me

Rating:

3.0

I couldn’t get into my unit a few times during the winter because the door had snow in front and it was frozen shut. Also there was snow inside my unit as well.

Rating:

5.0

Very courteous and friendly! Great facility. Super convenient as well.

Rating:

5.0

Excellent facility!