Customer Reviews for U-Haul Moving & Storage of Passaic

4,210 reviews

541 Main Ave   Passaic, NJ 07055

(973) 778-4800

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(973) 778-4800

541 Main Ave
Passaic, NJ 07055

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Tank was verified at 3/4 full. I returned 3/4 full. I was charged fees and gas's because it wasn't 88 percent full. The photo from pickup Verification even shows 3/4 full. They need to get it together.

Mark R. 
Rating:
5.0

I'm not sure what you can do. The Rep was professional ( at the time of arrival and when I brought the truck back), courteous. I do feel that my price should have been prorated since I brought the truck back early.

Kenny G. 
Rating:
4.0

N/A

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

Judah G. 
Rating:
5.0

Customer did not leave a comment.

ANETTE C. 
Rating:
5.0

Customer did not leave a comment.

JAIME V. 
Rating:
5.0

Customer did not leave a comment.

lasha G. 
Rating:
4.0

Customer did not leave a comment.

Clauder F. 
Rating:
3.0

Customer did not leave a comment.

dionne L. 
Rating:
3.0

THIS LOCATION WAS MORE ACCOMODATUNG THAN UHAL SADDLE BROOK NJ LOCATION. STICK TO YOUR WORD. BE SPECIFIC ON CREDITS/ DEBIT/ REFUNDS AND CHARGES. CORRECT ERRORS AND FOLLOW UP WITH CUSTOMER AS PROMISE.

dionne L. 
Rating:
5.0

Customer did not leave a comment.

Jorge E. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Great customer service Yeiry mercado

VICTOR F. 
Rating:
5.0

Customer did not leave a comment.

Leslie M. 
Rating:
5.0

The van was ready and available when I arrived. Easy pick up and drop off. This location is a full-time, professional operation.

Tracey S. 
Rating:
3.0

Be honest with customers. Do not change prices within minutes.

juljan P. 
Rating:
4.0

Customer did not leave a comment.

Jorge S. 
Rating:
5.0

Your employees are very helpful and friendly. The manager was accessible and gave good recommendations about your storages for the space I need. I appreciated his help.

CARMEN F. 
Rating:
5.0

Customer did not leave a comment.

Judah G. 
Rating:
5.0

Customer did not leave a comment.

Kwangsung L. 
Rating:
5.0

Customer did not leave a comment.

karmen F. 
Rating:
5.0

Crew at Passaic Uhaul once again is 100% stellar

Dan G. 
Rating:
5.0

Customer did not leave a comment.

arturo R. 
Rating:
5.0

Customer did not leave a comment.

justo A. 
Rating:
5.0

Customer did not leave a comment.

juan F. 
Rating:
5.0

All was satisfactory …quick service and response time👍🏽👍🏽👍🏽👍🏽

Jaquisha J. 
Rating:
5.0

Courteous and professional

gabriel M. 
Rating:
5.0

Trouble at times logging into website.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Wilson F. 
Rating:
5.0

Make sure radio working

justo A. 
Rating:
5.0

Nothing

RENE S. 
Rating:
5.0

Customer did not leave a comment.

Kristi A. 
Rating:
5.0

Customer did not leave a comment.

Lourdes H. 
Rating:
5.0

Miy exelente

arlin O. 
Rating:
4.0

Customer did not leave a comment.

Alexis A. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

This my favorite U-Hail location!!! Each time I have to rent a vehicle, the staff is very courteous and the equipment is always up to par.

DEVLYNN F. 
Rating:
5.0

Customer did not leave a comment.

Nelson C. 
Rating:
5.0

Customer did not leave a comment.

ramon L. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO P. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
2.0

Renting was ok, but returning not good, they don't want to help at all, and bad actitud…

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

Jorge U. 
Rating:
5.0

Customer did not leave a comment.

lesmie C. 
Rating:
5.0

Great customer service.

Deyanira P. 
Rating:
1.0

Customer did not leave a comment.

Pawel B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Exellent services

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

Adriel D. 
Rating:
5.0

Customer did not leave a comment.

Hamlet V. 
Rating:
5.0

Customer did not leave a comment.

Erol S. 
Rating:
5.0

Customer did not leave a comment.

felipe R. 
Rating:
5.0

The store manager was great and extremely professional. He was able to make the experience very easy. Thx

karlo T. 
Rating:
5.0

Customer did not leave a comment.

Nurbek M. 
Rating:
5.0

Customer did not leave a comment.

Karina F. 
Rating:
5.0

Customer did not leave a comment.

Diego C. 
Rating:
5.0

The guys in Passic Uhaul need more help. There is no reason for a long line. Uhaul pls put people to work. Thx.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Alexander T. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo D. 
Rating:
5.0

Great service. No changes required.

john N. 
Rating:
5.0

Customer did not leave a comment.

Mario G. 
Rating:
5.0

Customer did not leave a comment.

erik G. 
Rating:
5.0

Excelente !!!

Erinson G. 
Rating:
3.0

Customer did not leave a comment.

Kimberly A. 
Rating:
5.0

Nothing particular. Excellent Service

HIDENORI T. 
Rating:
5.0

Customer did not leave a comment.

Jose Luis C. 
Rating:
5.0

manager was awesome I will b back for sure!! Great job Passaic Uhaul !!! Thanks G Lampley

GINA L. 
Rating:
5.0

Customer did not leave a comment.

Heyong Z. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Fernando C. 
Rating:
5.0

Customer did not leave a comment.

erik G. 
Rating:
5.0

The windshield on the inside could have been cleaner.

eyunice G. 
Rating:
5.0

Customer did not leave a comment.

angel A. 
Rating:
5.0

Customer did not leave a comment.

JAY R. 
Rating:
5.0

Customer did not leave a comment.

KAKHABER L. 
Rating:
3.0

Free the truck of snow or ice if it stormed the night before

ANGELO D. 
Rating:
5.0

Customer did not leave a comment.

odalis C. 
Rating:
5.0

Customer did not leave a comment.

STARTASHA J. 
Rating:
5.0

Customer did not leave a comment.

SANGAY T. 
Rating:
5.0

great customer service

TONYA H. 
Rating:
5.0

They did not have my reservation after I was told by Uhaul to go there as Clifton did not have the truck I needed. They were very helpful at the store. Please review how your reservations are transferred because I received the information but the store did not.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

YONA E. 
Rating:
4.0

Picked up the truck with a quarter of gas in the tank, the sales person said that the tank was half full.. I made sure the tank was half full when I brought it back, but like I said I received it with only a quarter of a tank of gas....would of liked to have had a little discount when I returned it....I only went 10 miles!!

SCOTT N. 
Rating:
5.0

I'm improve to the next customer rent the truck in Passaic people very professional very educational and people amazing with the customer very responsible not Complain about nicely good customer service I'm very happy with them I can said thanks you very much for your service

JUANR G. 
Rating:
5.0

Customer did not leave a comment.

Armid P. 
Rating:
5.0

You have respectful and decent people and trucks in good condition

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

JESSICA V. 
Rating:
3.0

The manager at this location doesn't know how to speak to clients in a professional matter.

VMVCosmetic N. 
Rating:
5.0

Only keep it the gas in middle level

FRANCISCO H. 
Rating:
5.0

Customer did not leave a comment.

Kim C. 
Rating:
4.0

Just at the trailer that I rented didn't have a plate on the back when I returned it he didn't have it when I picked it up

BERNARDE JR W. 
Rating:
1.0

I was charged over $300+ on a claim that I drive vehicle over 130+ miles when in reality I didn't even drive it into the next town. We started contract on 1 vehicle, but I was given the keys to a different vehicle not in the contract. The vehicle I ended up driving out had a cracked side view mirror & a broken parking brake. I was way overcharged and caused me to overdraft my bank account & pay even more in fees. This was a horrible experience and it sucks because usually everything is good with U-Haul. I understand mistakes happen, and i do expect this to be fixed asap 🤷‍♂️

LAURENCE R. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO T. 
Rating:
5.0

Todo esta bien gracias

ANTONIO V. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCOANDRES A. 
Rating:
5.0

Customer did not leave a comment.

YULEISY R. 
Rating:
5.0

excellent service

HUSNI D. 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  First Impressions 
Rating:
5.0

Great customer service!!!!!

nirea j.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top