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TIFFANY T | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Pawtucket
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good communication service
MILDRED R | First ImpressionsOut of the 4 employees I interacted with only 1 was friendly and helpful. The woman that 'began' helping me with the storage unit paperwork was curt and dismissive. The gentleman that did the majority of the paperwork was very polite, professional and helpful. There were numerous employees sitting at the desk, socializing and distracting the 2 working employees. 1 employee outside was snarky and rude. Then had the nerve to comment on the dirt on my car and tell me he also details cars. (I had just driven 30+ hours from Texas - yes, my car was dirty) The equipment check-in process made no sense. The online instructions said to unhook the chains, take pictures and take the equipment off the hitch. This 5'2", 120 lb female can not lift the trailer off. I asked the gentleman that came outside to acknowledge I was there said I needed to drive the trailer to another lot. Why would the instructions be to take it off the hitch if the equipment return section was only an acknowledgement area? He said if i could lift the equipment off the hitch I could leave it at the equipment renturn section but if I wanted his help I'd have to drive to the other lot. He was initially rude but once he met me at the actual return area he was much less rude. The storage unit is supposed to be climate controlled. While it was cooler on the 1st floor, the 2nd floor was very warm. The customer areas could definitely use a refresh and an upgrade on the HVAC.
JERRI S | First ImpressionsJust not mice poop all over everything i wasn’t happy with !
Nadine R | Overall ExperienceMy unit was over run with mice/rats.
CLARE K | Overall ExperienceRoaches in your storage units just dirty
Ahmed S | Overall ExperienceI moved out last week after staying far longer than I should have. The time I spent there my belongings got covered in mice feces and urine. I've found dead cockroaches on the floor in the past also. Also, I don't like sharing my credit card information so I was going up monthly and paying my bill. I never intended to have U-haul save my credit card information. Later, U-haul took my credit card and started automatic payments without my permission. No request asked of me to do this they just somehow got my bank to begin this without my pemission.
DAVID K | Overall ExperienceLots of rat droppings. It was so bad I had to throw away a queen size mattress no compensation was given. Manager wasn’t available. Even though the staff was helpful, I still had issues. They were able to stop my auto and advised me to contact corporate to try and have the fee waived since I would only be using 2 days out of the month. My $170 monthly auto payment usually came out on the 16th but I couldn’t get movers to get my storage out until 6/18/25. I had been paying on time for over 2 years. Manager told me that corporate could only waive the fee but he told me if I didn’t pay another lock would be put on my unit on the 18th, the day I was moving out, and would not waive the fee as a courtesy. He basically threatened me by saying I wouldn’t be able to access my storage unit in the 18th unless I paid the full month, so I did. He told me corporate could only do that and when I contacted corporate they told me the manager could waive it if he chose to. He just didn’t want to help me. I tried to speak to him in person but staff said he was unavailable and was breaking locks to about 90 unpaid storage units. I was a good standing loyal customer for years never missed a payment and I just feel super slighted and ripped off for having to pay. Some staff told me corporate would do it the manager told me corporate might but most likely wouldn’t and I felt like I was getting the run around. Over all it was a horrible experience getting my items with rat droppings all over the place and I’m out $170.
NATASHA H | Overall ExperienceVery friendly staff and clean storage
Luis N | Overall ExperienceJust keep th full professionalism...100%
candido m | Overall ExperienceStaff members are friendly, informative and helpful.
Waleska A | First ImpressionsStorage units are filthy, infested with roaches and mice. Staff is extremely rude. Especially the Spanish woman
BRAD S | Overall Experienceused this location for boat storage. convenient location. easy in and out. looks to have storage of all types and sizes. clean well lit. friendly helpful staff and a good value
Melissa T | Overall ExperienceAll good
keith j | Overall ExperienceStaff were helpful and pleasant to work with.
ROBERT D | Overall ExperienceGood
Victoria C | Overall ExperienceThe gentleman who assisted me with my storage reservation was great! Very friendly, helpful, funny and walked me through everything.
STEPHAN V | First ImpressionsMice feces all throughout my belongings even though I had no food products stored in my unit. In addition to that one of my units got water damage from a roof leak. I was not informed of the leak and when I brought it to the managers attention I was lied to. He stated he was unaware of the leak even though one of his people had put a tarp over my unit. Never using this Uhaul location again.
Robert A | Overall ExperienceThe staff was great. But the actual layout was very unpleasant, rather than remove the existing door frame. They made the access smaller to my unit by not removing the old door frame. ?????
john f | First ImpressionsWhen one is paying for a storage unithere shouldn't be any restriction on how long they can stay there. Do anything so long as. It's not aften 10:Pm Which is what?You are sasign says. And people shouldn't be put on restricted stricted access to their unit. So would I recommend you to any friends of mine never.... I tried to reason with the manager there. Pretty much they don't want to hear it...
Michael H | First ImpressionsI just didn’t like the online return of equipment-(truck) it was confusing and hard to login
LISA T | First ImpressionsStaff parks in garage port in the only thing i can think of and it doesnt seem like a big deal but how are people that rent storage supposed to move their stuff in and out
lawrence s | Overall ExperienceEverything ok
Juan R | First ImpressionsThey helped me twice with late payments I had foot surgery and tdi messed up a few payments vowed yo me uhaul was very understanding
Luz F | Overall ExperienceMy furniture was cover with mice feces mice even made a nest in the furniture it was so bad that I had to throw my furniture away was not safe to keep especially with kids hazardous to their health and minds was told my staff because I didn't have insurance nothing they can do I am not responsible for there mice infections and paid every month to keep my belongings in a clean and safe place and that not what I got that mice infections is your responsibility not mine And I shouldn't be held responsible because I didn't have insurance if I was told I needed insurance for mice I wouldn't have put my furniture in your storage seeing that I could not resolve this problem with uh-huh I will be contacting the news channel for some type of assistance I have pictures
ROXANNE M | Overall ExperienceThe service was excellent, Stephen explained everything to me and answered all of my questions and concerns. The facility itself was beyond expectations. I was very impressed with the quality and cleanliness of the units.
Tracee L | First ImpressionsVery easy to move in and move out and pushing cart help alot
JOAO S | Overall ExperienceThis was the first storage I ever rented and it was a great experience . The staff was very friendly and helpful . I have no complaints and would definitely recommend uhaul to my friends and family
ubaldo j | Overall ExperienceThe facility was dirty and there were rats that ruined a lot of our belongings. The double swipe card to enter also was problematic and we had to have it reset a number of times.We found a much better storage facility in Tiverton: clean, easy access, larger unit and less expensive.
Chaipel L | Overall ExperienceMouse dropping all over my unit and in my furniture, management did nothing about it. The ceiling above my unit looked like it was rotting away.
Ariana F | Overall ExperienceBecame to expensive
Scott C | Overall ExperienceMy things were ruined by water damage and mice feces..when i say mice feces it looked liked it had a rain storm of feces in my unit.....I had to forfit my things to uhual to sell in auction after paying thousands to keep my things in there. Contacted them to get paid for ruined items and was told it had to get someone to go look at the items and give me a quote for a repairs??? That should be their problem not mine since I paid my storage fees that included insurance. I will never store my items in uhual again and would not recommend it at all.
Skyla W | Overall ExperienceSome of my furniture had rat poop
Katia S | Overall ExperienceUnit was covered in rodent feces and urine. A lot of my things like pillows and blankets were all ruined.
YADIRA F | Overall ExperienceThe staff provided excellent customer service and were remarkably helpful. The facility was visibly well-maintained and clean. Regrettably, there is a prevalent issue with rats in the building adjacent to the main office. Despite the short duration of storage, my belongings were discovered with rat droppings on them.
Aziel I | Overall ExperienceThe man who handled most of my transactions and the process was amazing, friendly, attentive, caring, and extremely helpful towards the end the girl who inspected the vehicle, her attitude was very generic and unnecessary. I had to wait a very long time to be seen for the inspection and I didn’t appreciate her lazy attitude in the end.
Daisy M | First ImpressionsKeep up with the good service
Ababacarr S | Overall ExperienceThank you for providing a safe, clean, well-lit place for our storage! We had also rented vans, and those were great, too!
Margaret W | Overall ExperienceI will never store any of my belongings at this place ever again! & I surely wouldn’t recommend this place to any friends or family in the future.
nadine f | Overall ExperienceMice dropping covered my whole unit
Devosha M | Overall ExperienceThere was a rupture in the air conditioning unit above our storage that got all of our belongings wet, the company covered with a tarp our unit but everything got ruined with the humidity and ended up with black mold and on top of that rat droppings. We had so much droppings in our belongings. Manager Mr. cabrera was amicable and reachable and did a viewing of the damages and saw that there were no food items since its my daughters dorm furnishings and personal items. this was a really bad experience that resulted in the loss of invaluable family heirlooms, clothing items, gifts and even signed books. Taking a toll on our savings since we had to repurchase everything.
Brinela T | Overall ExperienceMove in is very easy, staff is all about business but friendly, and the storage area was clean and felt secure. This is the second time I've rented a storage unit here and, all things considered, this is probably the best in the Providence/Pawtucket area. One tip based on reports from family and friends who use this storage facility: pack your belongings well, and after you've gotten everything into your unit, cover it all with a tarp or at least a plastic drop cloth.
Susan M | First ImpressionsThey do not prorate you if you move out early.
ichael t | Overall ExperienceThe staff are very pleasant and willing to help
Janet H | First ImpressionsThere was something on the floor for rodents and that made me a little concerned. Otherwise the place was neat, and clean. Staff were very friendly.
AUDRA E | First ImpressionsKalil was very helpful and polite, more employees like him will make a big difference ☺️
iliana m | Overall ExperienceExelente
Jose R | Overall ExperienceThank you for you service and well to me.
JOSE C | Overall ExperienceMiss. Glenda was super helpful, respectful and very friendly overall great customer service and support. Awesome employee 😃
iliana m | First ImpressionsAwesome staff
Amanda W | Overall ExperienceThere were mice all over. People were rude. Access to building was impossible...adjacent to an exit ramp from a highway. Couldn't even turn car around in space provided in front of door! Couldn't back in...no space!
Candace D | Overall ExperienceExcellent
MICHAEL B | First ImpressionsSometimes I have to go look for dollies do none in the front by the elevator
Samuel O | Overall ExperienceExcellent customer service, very responsive, helpful, and proactive team. Facilities are clean, well-lit, and easy to access at any time of the day or night with the card. Would 100% recommend.
Sophie B | Overall ExperienceToilet paper was often out and sometimes hand soap was empty.
BARBARA D | Overall ExperienceIt was good experience
Gina G | Overall ExperienceThe staff is always friendly and helpful. My ONLY complaint is there was rodent droppings covering all my stuff when I moved out. Otherwise it looks very clean and well maintained.
Kyleen M | Overall ExperienceYou sold my items for $105 without contacting me. You actually stole my storage items I was at that unit for many years without any issues. I think you are horrible place and thieves. You don’t try to help people out at all entire staff is bad. I would never recommend this place again.
ANDRE H | Overall ExperienceThey need help,
anthony l | First ImpressionsToo much rat poop and dead rats sorry mice
patrick l | Overall ExperienceAlthough it was clean I found mice turds and mice ate through some things
Eboni C | Overall ExperienceThe staff at the Pawtucket facility were outstanding. Friendly, helpful, kind, and good humored.
JAMES G | Overall ExperienceThank you for the last several years while my daughter attended collage. The staff was always very helpful if I needed to have assistance when I called from California. I also want to say thank you to Stephen the manager for helping me get set up with a U-box to ship everything back to California. He made the transaction very easy. I also want to thank Travis for his assistance. He helped me out in the beginning several years ago renting my unit to me and again with my check in process for my U-box and other items I needed. Thank you again for a great renting experience. FYI this facility is 100 times better than the local Santa Rosa, CA facility I have dealt with in the past!
Elizabeth Y | Overall ExperienceWhile most of the facility was clean, I would recommend investing time to ensure bathrooms remained cleaned, stocked with paper towels and toilet paper for customers. I was always disappointed and grossed out whenever I needed to use the facilities during a visit to my storage unit.
edwine p | Overall ExperienceNone
Belinda a | First ImpressionsThanks for keeping my motorcycles safe for years . 😢
jose t | Overall ExperienceI regret to share a highly unsatisfactory experience with U-Haul and Storage in Pawtucket, Rhode Island. My items were stored there for just a month, and the conditions were appalling. Despite a warning from another renter about a mouse infestation, my time constraints during the move forced me to ignore the cautionary advice. Upon retrieving my belongings, I discovered significant damage due to water exposure during a regular rainstorm. Disturbingly, the storage facility reeked of dead mice, confirming the prior renter’s warning. Even though the facility claimed to be climate-controlled, the basic rain affected my items, raising questions about the facility’s ability to uphold its climate control promises. When I contacted the facility about the damages, they displayed a lack of accountability and empathy. Their response, citing my lack of insurance as a reason for inaction, was disheartening. A facility entrusted with safeguarding items should ensure protection against elements, especially during routine weather events. Within a mere four weeks of storage, multiple items suffered damage from both water and mice. The facility’s inability to fulfill its duty in preserving items, even without insurance, is disappointing. While I can understand potential issues during extreme weather conditions, the inability to shield my belongings from a standard rainstorm is inexcusable. During my check-out, the personnel at the desk further demonstrated a lack of concern. Their audacity to inquire about sweeping out the unit, when my items had already been subject to water and rodent damage, highlighted their disregard for maintaining a suitable storage environment. The dismissive response to my concerns was the final straw, and I am relieved to have relocated my belongings from what I can only describe as a decrepit and neglectful storage unit. I strongly advise against using this facility for anyone seeking reliable and secure storage solutions.
Latrice B | Overall ExperienceI called many facilities, this Branch went the extra mile to help me
LYNDA P | First ImpressionsI would say my only issue was all the RODENT FECES ALL OVER MY BELONGINGS, WHEN I CLEANED OUT WAS MASSIVE IN THE CLOTHES KINDA GROSS LOCATION IS CONVENIENT
Julie M | Overall ExperienceI’m happy with the employee’s Thank you
Joselyn M | Overall ExperienceDumpster was never available. My stuff was damaged due to bug infestation. When moving out they locked the doors two hours before access hours ended. Staff was never around and when they were just not pleasant.
Heather W | Overall ExperienceI had no issues with the Pawtucket U-Haul Storage facility and if I ever have to store my property again I would not hesitate to call on U-Haul.
vince j | Overall ExperienceThank you for keeping our merchandise safe and giving us peace of mind to not worry about our family belongings ... Thank you Pawtucket U Haul...
Brien I | Overall ExperienceEverything good for the 5 years I had the storage. Just rat poop everywhere. Other than that I would rent again if needed.
ROGER O | Overall ExperienceStaff were very helpful and nice. I did find rat droppings inside the unit though :(
Jessica K | Overall ExperienceI did not enjoy not being able to reach a human to help me during late hours.
Bruce W | Online Move InThe unit was not clean when we moved in and we had to throw away our belongings because of the rat and mouse infestation. This was a gross experience.
Hayley H | Overall ExperienceAll of the staff were super helpful and friendly,.....just really super - a great job by them and a very nice operation and place here !!
John W | Overall ExperienceI would really love to give 5 stars here, because for all intense purposes the facility was clean, secure and well maintained. However, upon further inspection you can only imagine my shock and complete disappointment when I realized my belongings had been infested with mice urine and feces! I had to go through everything, with gloves and a mask for fear of getting sick from the mice urine and feces! I was left with no choice but to take everything out and load it in my vehicle. Before taking anything into my home, I had to sort through and throw away many of my rear collections of books that were chewed up and urinated in; urine, poop, and nested in; towels, blankets, sheets, and clothing all destroyed, along with various small furniture items. I specifically rented a unit on an upper level, paid for insurance, and followed the rules of your Facility. When I checked out I told the front desk associate about this issue and was told "Yeah, we know someone had been storing food in their unit"! Honestly! I feel that the responsible actions that your facility should have taken should have been immediate extermination of all units possibly affected; each unit holder should have been made aware of the problem, and we should have had the opportunity to examine our belongings for any damages caused by the infestation. I was so disappointed to find out that you were aware of this infestation and not notifying renters was poor judgment on your part. I was certainly notified several time about your monthly price increase. This situation was intentionally mishandled and in good faith I wouldn't recommend anyone store anything that isn't intended to be trashed in the long run. Sincerely, Carla B
CARLA B | Overall ExperienceGreat service. Thanks
Paul H | First ImpressionsI was placed in a unit at the back of the storage facility located on the second floor- on the 4th day of my move in, the elevator became inoperatble, making it unavailable for use- it remained this way until my move out 30 days later. I'd previously advised management that a hand truck would be beneficial to remain on the second floor, to avoid having to hand-carry items to and down the stairs. Almost every visit, I had to park my car, go to the second floor to find no hand truck available, go to the office and wait for them to bring the hand-truck to the second floor. The fact that the facility did not properly maintain the elevator, made it especially aggravating to have to ask for a common courtesy of the hand truck availability almost every visit. I would avoid this location like the plague in the future and would suggest others avoid it as well. The one thing the made sure worked was the debit of my bank account at midnight of the day I'd previously advised the staff of my move-out. They've since refunded my money but no person, especially with the stress of moving should have to ask for reasonable accommodations particularly when it's not the fault of the customer the facility is poorly/improperly maintained.
lisa d | Overall ExperienceThe employee, Chris, at this location was extremely helpful- he assisted me in using the entry system and assisted me in ensuring the lock to my unit was added to the roll-up door correctly. He was respectful, helpful and was pleasant the entire time.
lisa d | First ImpressionsMy unit was above the fire on the roof. I was there one hour after receiving a text to clean out water & write a damage form. I’ve not heard from U-Haul regarding any compensation in the matter. The air quality in the building is poor and soot covered all my boxes. I’ve had to rebox everything again after emptying my unit.
Catherine L | Overall ExperienceThe young man who helped me was very knowledgeable. He has a great personality for this job ❤️
georgianna l | First ImpressionsThe gentleman who helped us was top-notch. Thank you!
steven g | First ImpressionsVery satisfied
Richard W | Overall ExperienceCan’t complain.
PAUL N | First ImpressionsI moved out on September 04, 2023, and not September 14, 2023
David S | Overall ExperienceEverything was fine
Helena M | Overall ExperienceIt took one minute to purchase a storage unit, but when I wanted a return I was told it would take 3-5 days.
jean o | Overall ExperienceJUS SIMPLY AWESOME !!!!
Wayne H | First ImpressionsThe only set back with this experience was that I was allowed to book a storage unit that wasn't actually available. The staff was kind enough to help me out and book another unit.
KEVIN Y | Overall ExperienceNo comment
Sheriff S | Overall ExperienceFULL OF RATS. PLACE COMPLETELY INFESTED WITH RATS. MY STORAGE WAS FULL OF RAT’s sh!t. THE PLACE IS A DUMP. Low levels workers are nice because they just stared working there and they got no choice. The Manager sucks, also some overweight white lady there is completely a horrible person.
Derik T | Overall ExperienceAngel and all of the staff were friendly, informed, informative, polite and professional in a busy environment.
Roland P | First ImpressionsSever mice infestation. All my stuff got ruined.
Ryan D | Overall ExperienceThe storage units are spacious and the prices are good.
twana g | First ImpressionsThe storage unit I reserved wasn't actually available. I had booked a few days in advanced but wasn't notified that there was an issue. The staff at this location was super helpful and made accommodations for me, but it still would have been nice to know there was an issue before I drove 5hrs to find out the unit wasn't available.
KEVIN Y | First ImpressionsHe was helpful very kind
rita f | First ImpressionsWhen my pay schedule changed from weekly to monthly I asked if it was possible to change the due date of my payment and was told flat out" move everything out and bring it back to do this"! I am disabled so I cannot do this and if I had a place to put my things I would have already done it! Because of this fact I ALWAYS had to pay late fees and even lien fees over the past 7 years! I even called to complain and seek help and was told it's up to the manager of the location! I will not use this service again
INES B | Overall ExperienceI love to keep my stuff at u-Hall but I could not afford the increase, but in all it was a good facility.
Adio O | Overall ExperienceAJ was super nice and helpful
Denlyn A | First ImpressionsYoung sales clerk (Angel) was professional, knowledgeable, extremely helpful and courteous. She is a great find for U-Haul Pawtucket, RI!
WILLIAM L | First ImpressionsNo comments
David S | First ImpressionsEverytime I went the his location 💯% friendly's people working.. I will say the heavy set went out of his way to open the door for us..
Anthony B | First ImpressionsTransferred to this facility it looks even better than the one I was in.
Douglas W | First ImpressionsThe person who helped me was phenomenal! I was having issues with the online reservation system so I came in in person for help and he walked me through everything with patience and kindness. He should definitely be recognized for his efforts and great customer service!
Jasmine M | First ImpressionsThe staff and facilities very helpful thank you
ANNETTE P | Overall ExperienceThank you for everything!
joaquina c | Online Move InI forgot his name , but he was very helpful
MARCIO M | First ImpressionsVery good service, helpful staff, proactive in reaching out.
Erica A | Overall ExperienceThe only issue is that my stored items were covered with dust and some type of debris that appears to have come from above. The staff and facility were excellent aside from that.
Debra C | Overall ExperienceI would have given 5 stars except after I moved out I was charged two more months before they finally closed my account. I run a business and needed more access in the evenings.
EDWARD D | Overall ExperienceManagement A+
Younes D | Overall ExperienceVery smooth transaction Hassle free. Thank you.
JEANNIE R | First ImpressionsGreat service, place is clean, staff is very helpful, overall a great experience. Thank you guys!
Ghislaine M | Overall ExperienceThey all nice there
Stephanie S | First ImpressionsWent well
ROXANNE M | First ImpressionsGreat service, bit pricey but it is what it is.
CLIVET P | First ImpressionsGreat service
KEVEN M | Overall ExperienceThe customer service was professional, patient, and kind.
SADE M | First ImpressionsIt was a pleasure having my stuff there
Maria E | Overall ExperienceStaffs was helpful when needed! Thank you!
daliah a | Overall ExperienceThank you for providing a safe and easily-accessible spot for my belongings until I moved. Your friendly and helpful staff are the best!
Susan M | Overall ExperienceSomeone stole my converter off my Bus so I was very disappointed when I went to pick my Bus up!
Apryl P | Overall ExperienceNinguno
YINED F | First ImpressionsWill, the GM and his team did an outstanding job helping me with situation. U-Haul could use a few more guys like him.
STEVE G | Overall ExperienceThe facility is filthy. I received a refund within 24 hours of my contract because the standard here is offensively low for cleanliness.
Stefanie C | Overall ExperienceThe manager and staff are all very helpful and knowledgeable about everything. Great location, Great customer service.
Fellx O | Overall ExperienceMy wife and I used our storage facility for over 18 years. It was always clean and dry. If we were not moving cross country we would still be using it. I can honestly say that we will be looking for a U-Haul storage facility when we get to our new location. Also, the people working at the facility are top notch. Extremely personable, informative and helpful.
CHUCK H | Overall ExperienceI was well pleased with all your services, I had it there longer than I thought,but that's on me. Thankyou very happy.
Lisa P | Overall ExperienceThe staff you have working there are great anytime I had any questions they were more than willing and they were very patient they should be commended I have been to other U-Haul locations that weren't so nice
Orlando C | First ImpressionsOften the door would open and we did not need the card, we could just pull in to the facility
RHETTA S | Overall ExperienceGreat experience, easy closeouf
Emily P | Overall ExperienceI had a very good experience with your local. From the day I contacted your office to the day I moved out. Nice friendly professional staff and the location was very clean. Keep up the good work.
Christine C | Overall ExperienceThis place is filthy! The minute you walk in you see trash debris, people leaving their trash around, and an overwhelming stench of moth balls hits you. I closed out of my unit two weeks later.
Alicia G | Online Move InIt is a very convenient location to store your vehicle, the valet style parking is very easy to get your car brought in or brought out.
PETE O | Overall ExperienceGreat
Richard M | Overall ExperienceI would have gave 5 stars but the online system and how things in the store are completely different so I caused me great frustration
YOLANDA E | First ImpressionsIt was difficult interior unit but we made due and I wish I could of gotten a deal I rent U-Haul and storage unit at same place you know Thanks for your helping
Julie M | First ImpressionsGood experience!
GEORGE K | Overall ExperienceThe only Problem I had was when I had to cancel a Credit card - I could not get through on the phone to clarify the issue and Give them a new card.... There was NO phone number that worked - I had to go down to the facility and make the Changes.... AND I still got threatening letters from Uhaul Corporate... But its all good ---
David H | Overall ExperienceThe young man that helped me was very professional and very knowledgeable about the company. I had the perfect experience and would use the company again.
Lisa B | First ImpressionsThey do have rodents but other than that can’t complain
Roshni R | Overall ExperienceThe customer service there is terrible. The employees there let the line stack up to three people with three employees. And only one employee taking one customer at a time. Unprofessional was that one employee he would not let me see a storage unit what else seeing a lock after I showed him the key. I hate this place. Rude customer service. Another employee has over 25 tattoos on his face that is so unprofessional. They need new staff here in Pawtucket.
Antwone M | First ImpressionsIt was very helpful to have the first month free when I moved from Wisconsin to Rhode Island. Thank you for a very nice service!
Karin S | Overall ExperienceOut of several staff members, only two demonstrated professionalism and ability to serve the Public in a Knowledgeable, Courteous & Efficient manner. Also, access to the storage building is extremely difficult. One cannot even turn vehicles around. There is improper ingress & egress for vehicles. No space on property. Building Access closes & locks every 4 minutes making it cumbersome & inconvenient.
Candace D | First ImpressionsNo one answers phone have waited 15 minutes or more to be serviced in front room
William M | Overall ExperienceMy comment won't change the limited vision U-Haul has for customer's satisfaction, especially with the profits made as is.
Joel E | Overall ExperienceThere is a large black box mouse trap in my storage space and mouse droppings by the door.
POLLY S | First ImpressionsOur staff person was amazing. Kind patient and friendly. Even with the customer service rep messing up our reservation on our storage unit he was great and making sure it was all taking care of and I had a unit. Wonderful service and a very well maintained unit.
Monique M | First ImpressionsWill was amazing. He was so helpful on the phone and in person for my storage unit transfer.
Kiana A | Online Move InI needed to open a new storage unit and the team was unhelpful at every interaction. To try to open the unit early we went to the facility and arrived 30 minutes before close to open the unit. We were told over the phone we would be able to do this and drove 45 minutes to the facility to be told that we can't open a new unit 1 hour before close. Then when we did come back to open the unit, we were forcefully sold a lock when the new unit had a lock provided to us included and the lock we already had come with was a Uhaul lock as well.
Hayley H | First ImpressionsThanks boo
Wayne T | Overall ExperienceThe men working there were always so helpful
Nathaniel R | Overall ExperienceThey damage my property and an acted like they didn’t do anything. The worst customer experience I’ve ever had in my entire life working with the management and team at this particular branch.
JOSHUA O | Overall ExperienceWilliam da Cruz was excellent and made the entire experience pleasurable and professional. Thank you!
Johathan N | First ImpressionsUhaul met my needs.
Norma F | Overall ExperienceThe elevator was broken when I drove up to clear bulky items on Jan 2. I could not finish without it and on a Sunday the repair tech could not be there. So I delayed until I was free yesterday. I live 4-5 hours drive away.
Anne M | Overall ExperienceThere was not a lighting unit in the storage unit itself, that would have been helpful to have.
Timothy F | Overall ExperienceI’ve been dealing with u haul for a long time and will continue to. Thanks and happy new year
nouquina w | Overall ExperienceHard to contact
Micheal M | First ImpressionsRat droppings all over my stuff and urin everywhere
Estephan V | Overall ExperienceHands, Coreo, Billy the Kid, ScottyJay, Khalil, and the whole crew in Pawtucket are making America great again, on customer at a time. I swear they could do their jobs with both hands tied behind their backs and vaccinated. 🇨🇦
levi p | First ImpressionsThe only concern that I have personally is I arrived and secured a storage unit I arrived 2 and a 1/2 hours before the drop off Is scheduled for 1:15 PM and I was charged for the additional day even though I was on the premises and the trailer was empty.
Anthony R | First ImpressionsI had to use storage for long term things and some items I needed to access regularly. However on 3 times I would make plans and would need to access my storage unit during the times it’s supposed to be accessible and I could not get into the building due to technical difficulties and could also not get ahold of the manager (number to call on door for problems-) no answer ever! Probably not an issue for everyone but that’s a big issue for me! I could not access my unit as agreed upon with this unit however would get charged a late fee if I was less than a day late with payment. Not cool!
alexa r | Overall ExperienceJust staff not so friendly
Claudine D | Overall ExperienceThe man who checked me in was very fast and helpful.
Alexandra S | First ImpressionsWhen I came to clean out my unit after having stored my apartment there for 5 months, it was infested with mice poop. It was in/on and around every box, on my bedding and I had the throw away a huge Calvin Kline rug because it has holes in it due to rodents.
shalomah d | Overall ExperienceThis is my 2nd time using this storage that's why I came back for the 2nd time thank you uhaul for the safety n cleanliness also
Crystal P | First ImpressionsI was able to rent out a storage container for one month for FREE because I had purchased a one way truck rental, and this promotion is phenomenal. It seems that the company as a whole understands the struggles of moving in general and sincerely cares about the customers they serve. I will absolutely recommend UHaul to my friends and family and use them time and again in the future.
RACHEL S | First ImpressionsI wish I knew that the locker was on top of another locker.
Dennis C | Online Move InYes Cory Perryand the rest of the guys at U-Haul we’re very helpful to me and kept the place very well security and clean I would recommend any of my friends or anyone else very highly of service.Thank you
kevin p | Overall ExperienceThanks for ur good work, may God continue to bless the hands of the workers.
Christina Y | Overall ExperienceGreat service.
indira p | Overall Experienceits the 3 rd time time that i went to this company for service but the staff that atent me was no good, please if you can contactac me for help make you a better company , thanks. Beatriz D. Pereira 14016586663
Adelina S | Overall ExperienceThe guy that helped me was awesome and very helpful. Thank you fir exceptional service!
JALEEL C | First ImpressionsA bit expensive, I will not be there long as a result.
HOWARD M | First ImpressionsNeed more effort handling rodent issue Staff extremely helpful and pleasant
Nancy G | Overall ExperienceThank you for all your services special thanks to Travis who went above and beyond to make sure all of my needs were satisfied!
Geisha M | Overall ExperienceThank you for your time, for your courteousness, for having the patience to explain everything step by step, and for going above and beyond! (Staff member Travis) you definitely made my experience a lot more smoother than expected! Excellent customer service !
Geisha M | First ImpressionsNot happy with the policy there I left 3 weeks before my next payment was due, they do not give you the percentage back, if I would of been 3 weeks late the would of charged me extra. These days companies fast to take money never to give it back when it should be
Stephen S | Overall ExperienceNo convenience for people with disabilities like me and you people have no remorse for elderly and people with disabilities like me too bad you got my money without rendering me any help
Oluwabukola A | Overall ExperienceThe unit too far and no equipments for customers to move their belongings to the far units
Oluwabukola A | First ImpressionsI went in to return the rental 7/27/21. Sat in the hot truck for approximately 30mins with no one attending to me. Finally a guy came walking n told me to leave the key in the truck. I also went in to return my storage unit n no one was at the desk. An African American, I'm assuming came in. While talking to him, he kept walking off talking at the same time. Finally the same came in that told me to leave the truck key came in was gentle and serve me well. I understand the new pandemic world is crazy n stressful, but at the same time, we should continue to serve our business n have the patience. I worked as a nurse during the pandemic challenge... Patience is what took us through.
Patricia B | Overall ExperienceStaffs were always very professional and helpful
Aiyevebekpen O | Overall ExperienceManager was very helpful and courteous.
Norma F | First ImpressionsI think the access should just always be 24hrs. It was hard to get in and out late at night cuz I worked nights. They did well with pest control but during clean out I did still find droppings. The traps may need changing.
Winifred H | Overall ExperienceThe staff was friendly patient and helpful. I do recommend this facility specificity to family and friends
Jo'se M | First ImpressionsI was very pleased for the service, thank you so much. sincerely Adolfo Betancur
Adolfo B | Overall ExperienceI found U Haul as a secured place. The most remarkable part is friendly staff and their quick processing.
indira p | First ImpressionsNot in the best location. We missed the exit and found ourselves in a very bad location driving to the U-Haul company. The units are clean and very secure. Staff was very polite and helpful! The young man who was cleaning out the unit offered to get the rolling cart for us.
Tayln B | First ImpressionsLevi and Will. Should get a raise.
Robert B | First ImpressionsCorey, Will, Khalil, and the whole team in Pawtucket are Making U-Haul Great Again!! 👍
levi p | First ImpressionsStaff is amazing. BIG SHOUT out to Will.Very ipressed with everyperson I encountered. BRAVO!!
suzanne c | Overall ExperienceGreat staff and facility.
Joseph G | Overall ExperienceWe had a severe mouse problem and there were mice droppings everywhere. Everything had to be sanitized. When this was brought up with staff they said you must have food in there. There wasn’t a crumb in there.
Kerry B | Overall ExperienceMy only complaint was the elevator or the loading door were broken when I came a few times
Samantha S | Overall ExperienceMejorar la iluminación de las bodegas
JOSE P | Overall ExperienceEverything has been great with the exception that out of the few times i have visited, the doors for entry were only working properly once. One time the key card entry system was not working at all, as well as the large load in doors, and most recently i was able to use the key card entry but the load in doors were still not operating meaning both times I had to prop the doors open and lift my loads through the small door one by one. If i had any very large furniture items it wouldn’t have been possible to get them into my unit.
Abigail B | First ImpressionsThe elevators were broken down for 3 months had to take my stuff from second floor and walking all the way around the other side of the building where the new buildings at with my stuff it wasn't right at all or we had to carry all the stuff all the way down the stairs..
Christina R | Overall ExperienceGreat place to store vintage vehicles. I only left because I moved out of state. Highly recommended
Ryan S | Overall ExperienceThere was rat poop all over my daughters stuff. It was disgusting
Abriana M | Overall ExperienceEmailed check-in instructions were different from what was required at the site (I had to check in, get a swipe card, etc. - none of which described online or in the email). Slow check-in, only one employee working the counter.
Michael A | Online Move InU Haul storage was very good. I moved my things out as I located out of state. I won't be needing storage anymore. Please update info. Thank you Paul Dupre
Paul D | Overall ExperienceWhen I cleaned out my storage I had rodent droppings all over my things. My stuff was covered in rodent droppings Not Ok
Syreeta M | Overall ExperienceActually rented a 5 x 10 initially but actually needed a 10 x 10. The 10 x 10 was not available at the Newell ave location ....your team was helpful in me renting a truck but also helping me secure another 10x 10 in E Prov.
Craig M | Overall ExperienceExcellent customer service at this facility; everyone I worked with was friendly, knowledgeable, and helpful.
Lisa H | Overall ExperienceI think if they can extend the hours for the stores to be accessed your unit to like 9:00 would be nice
Anthony A | Overall ExperienceAlways a great help!
Nicole F | First ImpressionsBesides the prices being wrong and not updated . Corey did an excellent job. Great customer service !
brandilee c | First Impressions1. I reserved a 5*10*8 1st floor storage on 2/24/2021 for $74.95 with reservation number#796049-00117857. However, When I went to the office, they told me that was the old price and the same unit I reserved would be $99.95. 2. reserved a vehicle indoor storage on 2/24/2021 for $64.95 with reservation#796049-00117857. I double check with the staff in the office on 2/27/2021 and he confirmed the storage will fit my car. I made the payment $64.95 and storage my vehicle on 2/28/2021 following the staff's assistance. However, I received another $47.85 charge and the rate for the storage changed to $119 on the second day. The manager told me that I am free to move my car someone else, however that would not be an option for me because I am out of the state. This is not a good business.
Yan C | First ImpressionsI noticed that the room I payed for was cheaper if I got a new one. You should even out the room price when you update it
Priscilla M | Overall ExperienceI have moved all over the courty and this experience was amazing! Cleo I think is his name? Was extremely professional and the customer service was on par with the four seasons. He helped me upgrade to a bigger unit. Moving is very stressful and Cleo made it easier. Thank you!
carolanne H | First ImpressionsThe gentleman who helped me, William Da Cruz, set up my storage unit and the return of my rental truck was an absolute pleasure to deal with! He explained everything clearly and as far as my situation was concerned it was stressful doing this move but he made the very last part of it, being the storage, a stress-free and pleasurable experience I commend him for his customer service skills and general all-around positive nature. I truly feel that your company is extremely lucky to have someone like him serving your customers.
JOANNE S | First ImpressionsBeing a RISD student I had a chance to use this facility every summer for 4 years and even after I graduated I needed to store my stuff for longer since I wasn't sure where I would end up afterwords. The place is clean and always felt safe going in and out of there. The stuff was always super helpful and I would go back there in a minute next time I have storage needs.
xiomara e | Overall ExperienceThe staff was courteous and helpful. The facility was super clean and convenient.
Regina P | Overall ExperienceThe staff was great, the place was always clean and I will and have recommended uhall storage to friends.
DAVID J | Overall ExperienceEmployees were such great help!
Atonzsha B | First ImpressionsEverything was great.
Jacqueline J | Overall ExperienceHorrible place, horrible staff. Horrible experience.
KELLI W | Overall ExperienceThe customer service there is excellent very polite and helpful. But the amount of droppings from rats on my furniture and personal belong is beyond me..The fact that your company at this place doesn't let people know that they are infested with rats is so unprofessional uncleaningness and pure disgusting...The Place Needs To Be Shut Down and and exterminated ..
Jahaira M | Overall ExperienceI had issue when I originally rented and the incident was dismissed. You called me and gave me a 10 dollar credit disregarding what was done and how I felt as a customer.
Lisselotte S | Overall ExperienceI Have To Say That I Spoke With A "Mary" At Corporate n She Messed Everything Up When Making All My Reservations... BUT... "KALIL" At The Pawtucket, RI, Newell St/Av Location Made Everything Right Even Though It Was Extremely Difficult!!! He Is a Life Saver!!! The Best Customer Service Rep That Ive Ever Had!!! I Am Sooo Thankful That He Was There!!! N If You Ever Need Some Real Help Or Im Going To Say With Anything At All He Is The Man To See!!! If It Wasnt For Him I Wouldve Been In a Much Worse Spot Than I Am Even Now!!! But The Location Itself Is Nice n Definitely Climate Controlled Because Once I Walked In It Was Very Very Warm So I Know That My Belongings Wont Be Getting Too Cold n Damp... Theyll Stay Nice n Warm n Dry... It Was Very Clean n Certainly Secure... I Feel Very Very Safe Having My Important Things There... I Recommend This Location Of U-Haul For Sure!!! I Do Also Recommend U-Haul Storage Rental n Moving Vehicles Completely... So Have A Great Day n Stay Safe, Happy n Healthy!!!6
Bruce B | First ImpressionsStellar service and location. I am glad I chose this location based on facts (and not based on some reviews) i really had an outstanding experience all the way from getting the storage, unloading, securing my boxes, having carts always available, very well maintained premises including great elevators. I was there several times over the weekend and a team member was making rounds so felt really safe and supported. A+++++ location and staff. Thank you!
rym t | Overall ExperienceYour staff working hard. The line wasn't long. The gator nylon masks they wear won't protect well with the COVID-19 virus. I saw they also were slipping. Two outside guys didn't wear masks & in RI it's mandated. You should try to purchase a tight fitting masks for fall into winter or you'll have staff sick.
Anne M | First ImpressionsI had interacted with a few employees over the past two days. Most of them were great and I would give five stars. The gentlemen that booked my truck was one of the worst customer service experiences I have ever had. His mask was off, explaining the system poorly, would not make eye contact, responded very short and was rude in general. It reflected poorly on the other great employees. I have never had a bad experience with UHual so I will continue using the service but the gentlemen that booked my Truck was terrible.
jake c | First ImpressionsVery helpful and courteous staff. Thank you for your amazing work. I dropped off my truck and unloaded my boxes in a storage unit in less than 30 minutes. Seamless operation. A+
rym t | First ImpressionsEverything is great, but your Storage fees is high.
melvin D | First ImpressionsGood services
Marcia S | Online Move InCon la empresa U-Haul muy bien pero con la oficina de pautoke mal ellos no saben atender al público y cancele el estira y me lo cobraron dos meses más por que yo les pague para que me botaran un colchón y no lo botaron por que eso no se puede hacer pero si me pudieron cobrar 161 $ por botarlo en ton es no entiendo
Ricardo F | Overall ExperienceGreat staff and place A+A+A+A+A+
Stephen D | First ImpressionsMy storeage had Rat tirds all over my stuff. Pee everywhere. Know i have to replace my 1500.00 sofa. Brought clothes to cleaners due to rats. Not only that the rental truck was a mess i took a video when i got in it. Also the tank was not on half a tank it was below it. I have told all friends and family i know to remove there stuff from your facilities. And you double charge for the storage months rent and the truck..
Dominic V | Overall ExperienceThe staff was friendly helpful and efficient
TOMASINA M | First ImpressionsYesterday when I was trying to move out all the things from the storage unit-elevator in the building was broken. Spoke to staff on site (who opened office ten minutes late) and they said they cant help and offered no solution or assistance. Called UHaul 1800 number-got forwarded to customer care- again no solution and they told me to speak to site general manager. No site general manager present. Most unhelpful customer care and laziest on site staff. I had to carry large heavy boxes in my arms down three flights of stairs. WHY IS UHAUL SELLING UPPER FLOOR STORAGE WITHOUT A FUNCTIONAL ELEVATOR IN THE STORAGE BUILDING?
Seerat A | Overall ExperienceI can't give it more than 3 stars due to having an issue w the elevator while we were moving in. The elevator literally stopped working and when we called for help no one came. We rang the help button and waited for close to 15 minutes. When no one came we went to the office and finally a lady staff told the guy of the situation but he was busy and came over after he finished what he was doing. We had to carry stuff up to the second floor a few times before the manager came and fixed the elevator about 20min after the guy left and told us there was nothing more he could do and there is no other elevator for the storage place. The staff was nice but there should be another elevator or a staff specifically answering the people at the storage units. Thank god no one was stuck inside of the elevator because we would have been out of luck. Besides the elevator situation it was not a bad move in.
Phillip R | First ImpressionsTravis helped me get set up into our storage unit; he is super professional and a great guy!
keith k | First ImpressionsStaff was extremely rude and dismissive.rented a truck and a storage unit. Called to move in. Told us we can’t because no move ins after 4:30. Well no one told us that. Called to extend my U-Haul rental. Kept getting hung up on. Staff saying”we should of thought about how long we needed the truck” when we planned to move in the same day but NO ONE INFORMED US WE WOULDNT BE ABLE TO. Next day comes around and we go to rent a unit at U-Haul Pawtucket 5x10 ... elevator breaks... we are offered little options to solve this and not even an apology from staff. End up renting a 10x10 in another building having to walk all of the stuff we already moved through the building over the bridge across another building to our unit. Again, no help or compensation offered from staff. I understand that things happen no one can control a broken elevator. But the blatant disregard disrespect and clear lack of customer service your staff displayed was disgusting and I hope you can improve on that.
Makenna M | First ImpressionsIn hopes that this review makes its way to the powers that be so that change will be made in an expedient time frame. After reading the reviews and having no other choices, I reluctantly gave my business to the Pawtucket U-Haul facility. Day one, when I arrived to pick up the rental truck, the young man assisting me at the desk although polite was not knowledgeable in the areas of my other reservation for storage, the promotion of " If you rent a truck you get the first month free for a storage unit", or the location of the unit itself. He had me walking around in the maze from one building to another. After debating for some time and another associate confirming the promotion we finely got everything squared away. When I returned with my belongings the elevator to my unit was not accessible because I was told they couldn't find the KEY. After about an hour they finally granted me another unit located on the first floor. This unit was smaller in height by two feet, a big difference for storage. Still no complaints. Day two, I needed another unit to store the rest of my belongings. After the transaction was complete the associate brought me to view the unit. We entered the building, but the elevator was broken so we had to take the stairs. Was told by Sandy from corporate and the associate that the elevator is down several times throughout the year and that it was getting shut down in August to be replaced. The associate who brought me to view the unit assured me that the elevator would be fixed shortly so I could move in to my unit located on the second floor. It took the elevator repairman to tell me after waiting 45 minutes for the KEY that the elevator would not be available until a part was ordered. It turned out to be down for two days. I was then told by Corey Perry the manager that they had a "BACKUP" elevator, but it was located in the other building. Now I had to reload the rental truck and drive to the other building. Sandy offered to help reload, but I declined she did not inform me of her affiliation to the company nor did Corey I found out later. Now I was transporting my belongings from one building to another thru dust and debris, making multiple trips even with the assistance of Chris an employee. Afterward I returned to the desk and asked for the manager, I was told he was with another customer. I replied that I would wait, he showed up seconds later. I wanted to know what were the expenses that I had accrued and would be expecting to see on my credit card statement. He offered no discounts or apologies for my inconvenience until I asked. Then told me that he needed to check with corporate and get back to me. All in all after reading the reviews I expected to be treated with unprofessionalism but never thought that the process of using this facility would be so laboring. I was paying two guys $90.00 per hour for standing around waiting for a KEY to an elevator on both occasions. Needless to say I will not be using this branch again nor would I suggest it to anyone. Sandy from Corporate, Corey Perry manager, Han assistant manager all failed to inform me of their affiliation to the company. I have always used the U-Haul facility in East Providence with NO problems and am very heartened that they were not able to accommodate me this time.
CARMEN M | First ImpressionsWhen I call to make my reservation I made a reservation for a 20-foot truck when I got there I got a 15 foot truck which cost me double to make my trip
Emily O | First ImpressionsVery Good Choice in putting in the auto doors in storage area. The ac fill so nice while moving thur out the area.
CAROL M | Overall ExperienceThank you for your great customer service and well maintained facility. The only issue is parking to load and unload when more than three other customers need to do the same.
LORI C | Overall ExperienceI was charged for an additional month even though I had moved out days before and had just been unable to have someone check out my unit bc of work times that didn’t match up with my work schedule conveniently. Staff was unhelpful and unprofessional.
William J | Overall ExperienceStorage unit was very unpleasant, rat feces found on my belongings...very unfriendly staff members..
Flor S | Overall ExperienceEverything was just great
Robert K | First ImpressionsGood place and very satisfied
Alix N | First ImpressionsThe staff was very helpful. My experience in renting the storage facility was all positive. If need a facility in the future, I wouldn't hesitate to go back to UHaul.
Geogory M | Overall ExperienceWonderful people
Scott G | Online Move InThe staff were extremely friendly and helpful.
Deborah F | First ImpressionsWould NEVER use Uhaul again and will be sure to share my experience wih everybody
cAITLYN M | Overall ExperiencePlease could you check your lost and found please - forgot my blue beach chair by the storage stairs gonna - next to my unit. Please let me know if lost and found :) Much appreciated and thank you.
Collin M | Overall ExperienceHorrible customer service
Curtis G | Overall ExperienceEverything was great
Matthew M | Overall ExperienceYour workers need a pay raise!!
vince j | First ImpressionsStorage access should be extened to customer's without an additional fee
JAMES P | Overall ExperienceVery disgusted with my experience. I paid good money for "secure storage" and I had 2 televisions stolen. My security was compromised and I honestly believe that it was your staff. Thanks for NOTHING
james r | Overall ExperienceThe storage units are infested with mice Or rats I moved to a larger unit and went through all my belongings and had the same result Just paid more the place is fulll of rodents DISGUSTING
Melanie D | Overall ExperienceStaff is really not helpful at all and everyone wants to point the finger at someone else when there is an issue. If I need a storage unit in the future I will not be using this location.
Kevin L | Overall ExperienceThank You! ❤️
Wanda D | Overall ExperienceNo trucks available for rental. Had to rent from Uhaul Attleboro MA Drove back to Pawt. to unload storage unit on level 2,was not informed elevator was out of service! Forced to unload through stairs!
Jaslynn O | Overall ExperienceThe staff were polite but the facility was understaffed. Getting in and out with a truck was absurd and there was no coordination. People could not get in and the elevator wasn't working.
Jeremy T | First ImpressionsVery clean storage facility
Jose P | First ImpressionsLove this location the service is 100! Will definitely be back
VICTORIA M | Overall ExperienceStaff was helpful and nice. Had no issues at all.
linda m | Overall ExperienceThe rep was very nice and helpful. I apologize for my attitude, but I was blindsided by the new procedures and my rating is based off not liking the new process to getting a storage. It was too much!
dorothy p | First ImpressionsGreat staff. Quick service.
Kathleen W | Overall ExperienceGreat customer service, you have a good group of guys working there, they were very helpful , thank you very much.
priscilla d | First ImpressionsVery nice and helpful people
Scott G | Overall ExperienceGreat staff!
Rochelle K | Overall ExperienceThis uhaul location is always understaffed, even on the first of the month (aka big moving days). I have never not had to wait in line for assistance, and the wait ranges from five to fifteen minutes.
Joseph G | Overall ExperienceGreat service
Janet B | Overall ExperienceWe were in the middle of moving out. Did not know (our fault) that the facility closed at 10. Half of our stuff was just inside the door as we were staging to move out and we could not get back in.
Kourtney M | Overall ExperienceI have tried three three times to reverse a transaction by your company, but each time has been unsuccessful.
david s | Overall ExperienceGreat location, right off I95, clean, and great value for your money.
Regina P | Overall ExperienceEn mí parte como cliente pensé que los empleados de Uhaul iban a salir a recibir y chequear las excelentes condiciones del vehículo que dejamos en el storage.
Junior T | First Impressionsi did not like the location of my storage unit . it was very hard to get things in and out
Joemeli G | Overall ExperienceHopefully they change the hours of accessibility to your storage for those who longer hours during the work week.
Isaac i | Overall ExperienceI was told I would not be charged for 2 days after my time ended, but instead they charged me for a month.When I told both managers what an employee had told me when I got the unit they said too bad.
Randall V | Overall ExperienceI highly recommend using this place to store your needs. I never had any issues and I stored my cars for a little over a year. Great Staff, Clean facility. very secure location.
Scott W | Overall ExperienceThe staff were very helpful and made the entire process simple and expeditious.
Patrick M | First ImpressionsThe guy who helped me was very polite
Maryann J | First ImpressionsThe only issue I had was with mice in my unit, I never saw a mouse until I came here and when I unpacked my items there were droppings in some of my stuff. Employees here are super nice
Danell S | Overall ExperienceStaff was always courteous and helpful. Store was often crowded and staff still maintained courtesy toward customers. .would recommend this facility to friends and family.
RENEE S | Overall ExperienceThis location was not helpful at all and the customer service was absolutely terrible
Latoya W | Overall ExperienceEmployees were always friendly and helpful.
Elizabeth L | Overall ExperienceWhen I had issue with my acct.I approached a staff which recommended I speak to the Manager, I Called the Manager at the appropriate time, He didn't answer his phone nor return my calls.
olaKUNLE J | Overall ExperienceI was very disappointed by the staff. do not need any assistance, they don't care. The manager find out solution but not the employees... VERY FRUSTRATING
JEAN L | Overall ExperienceThis was the most efficient, friendly staff at a storage facility I've ever met. Storage unit was spotless. Highly recommend.
Ann M | Overall ExperienceVERY slow service. Stood in line for over 15 minutes with no acknowledgements from either of the two workers. Very disappointing.
suzanne c | First ImpressionsJordan was a pleasure to work with!
Lawrence B | First ImpressionsI was clearing my storage on 6/10 At 6:58 I was told by a staff I couldn’t show them an empty room because they were closing soon. Autopay was taken from my card although the storage room was empty!
Alexis S | Overall ExperienceThe only negative is the storage unit was open at the top, so things got very dusty inside. Otherwise, I am very satisfied.
GEORGE A | Overall ExperienceThere was nothing exceptional about the service I received. It is the same as everywhere else.
moses c | First ImpressionsMy reservation, for which I had an email confirmation, was not in the system. There was also only one staff member working which was not enough for the traffic in the store
Joseph G | First ImpressionsGreat service especially on a day that was very stressful for me!
VICTORIA M | First ImpressionsGreat
Scott G | First ImpressionsUsed this I haul for 4 years on and off. Staff was always helpful and friendly. Never any problems.
Mariah Z | Overall ExperienceThe gentlemen at the desk provided excellent service!
Rochelle K | First ImpressionsThe staff were great but my problem was not being able to get to my storage after 7pm and if I wanted to be there after hours I had to pay an extra fee on top of the $90.90 I was already paying.
veronica q | Overall ExperienceVery good experience checking in and reserving a storage unit. Great price and location. Clean and secure facility.
Regina P | First ImpressionsGreat job
Azaria P | Overall ExperienceI don't regret for the services
RENE D | Overall ExperienceOffice staff is very rude and unhelpful. Rats took over my storage space!!!!
Rosengarden B | Overall ExperienceEverone was very nice and helpful
lynne c | Overall ExperienceFelt the increase in the monthly payment, was uncalled for. Just because they quote on quote painted the outside of the storage unit.. which i did not see any evidence of it ever painted..
Lamont C | Overall ExperienceWould be helpful to be allowed to see the storage unit before signing the contract.
James B | First ImpressionsI’m happy been with your
jestina f | Overall ExperienceGreat job by staff that assisted me.
Wayne F | First ImpressionsGreat service
KEVEN M | First ImpressionsNice place good service....
James R | First ImpressionsVery comfortable with service and customer service representative was able to get me moving on time
Anthony Q | First ImpressionsVery clean.
wendy v | First ImpressionsNo comment because the survey covered everything.👍💯% Sincerely, C.Ainsburg
Cynthia A | Overall ExperienceThe staff at this location need retraining and lack common courtesy, never mind customer service. Do yourself a favor and skip this location!
adam r | Overall ExperienceVery satisfied with the facility and the staff
CHARLES I | Overall ExperienceI was patient behind two cistomers. The eas a trainee and so the regular man explained when I vavated one stirage unit that they would check it right away. It only took less than 10 minutes.
Anne M | Overall ExperienceI moved from Illinois and found it very easy to walk in and set up an arrangement to rent a storage unit. Easy move in and out. Well maintained. And liked the security, alarm goes off not Checked in.
Jessica T | Overall ExperienceLevi was very helpful and informative
Richard G | First ImpressionsFast service very respectful and answered any and all questions,very clean storage units.
benard p | First ImpressionsPrices are only average, and higher than advertised on the web. Units said to be available on line were not 10 minutes later in person. Service perfunctory and unappreciative of patronage.
Michael H | First ImpressionsWill recamend to family's and friend and in the near future if needed I will be a costomer again Thank you
TANYA A | Overall ExperiencePlease see the complaint I filed with Corporate Office. After I had made arrangements with the Storage Manager, I was called several times a day. I WILL NEVER recommend U-Haul because of this facility
Djini T | Overall ExperienceClean place
Anna C | Overall ExperienceGood customer service
alan d | ReservationVery satisfied
jOE G | Overall ExperienceI found this storage facility to be clean, secure and accessible every time I visited The staff was friendly and helpful Overall , an outstanding storage experience
John K | Overall ExperienceI’ve recommended this site for storage, rental & supplies
Patricia H | Overall ExperienceThank you!
MARGARET O | Overall ExperiencePlace was clean and I never worried about my stuff.
Ann M | Overall ExperienceVery helps staff.
Mark L | Overall Experienceyour inexperienced phone help did not know anything about the services you could provide causing me to be rejected at the store when I arrived because they couldn't accomodate my vehicle.
Stephen H | ReservationCur hurt
MOHAMED T | Overall ExperienceProfessional & efficient; clean & safe.
Patricia H | Reservationcashier was rude and made unnecessary comments
TRINH P | Overall ExperienceBest friends I’ve ever met
Chance E | Overall ExperienceGreat Experience!
Lisselotte S | Overall Experiencegreat place, great customer service.
diego e | Overall ExperienceIt was fine
Josh T | Overall ExperienceI paid for 24 hr access & many times I couldn’t get into the facility. I tried calling the GM whose name was on the outside of the bldg for emergencies & he was not helpful. He even hung up on me.
Janiece C | Overall ExperienceHad five units; just emptied the last one. Staff are professional and friendly. Can’t always reach them by phone; overflow to national works well, and the staff will call back. Recommended.
ROBERT M | Overall ExperienceThe on-line reservation process was easy, but the printed confirmation could have had a list of info to bring to the counter when finalizing the reservation. I did not have alternate contact info.
Margaret G | ReservationSafe place to store property
milton t | Overall ExperienceWhen I take the unit and went to see , was glasses probably from picture frame from previous renter but the Uhall staff was there and they cleaned
Eduin A | Overall ExperienceMy experience was good no complaints
nadia m | Overall ExperienceThat was a good experience. Thanks.
marc j | Overall ExperienceThe storage seems fine. The bed cart could have been wider without metal bar in between because the bed mattress is very thick foam and could not fit in that bed cart.
Glen R | ReservationI had a very good experience with u haul and I would recommend my friends and family the staff was very helpful and friendly thanks if I need a storage I would definitely come back thanks again.
SORAYA S | Overall ExperienceCorey and his team are amazing! They are always courteous and helpful with truck and storage unit rentals. The facility itself is spotless. I will be highly recommending this location to everyone.
Michelle F | Overall ExperienceThe asphalt and concrete ramps in and out of the building are severely deteriorated and not well maintained and caused my cart to tip over or eject items during loading causing them damage.
jeremy r | Overall ExperienceAfter moving they tried to overcharge me for leaving trash behind in the building when i was specifically told to throw it out-used one of the trash cans in the building to throw out my trash.
Julissa B | Overall ExperienceHad a lot of frustration when it came time to close out the storage unit. Was told things over the phone that turned out later to be untrue, including that the unit was closed when it wasn't.
WILLIAM D | Overall ExperienceI don't like that I lost my money cause I wasn't sure if I can use it cause if I didn't take the spot I would have not be able to store my vehicle it's not right they should have a refund deadline.
steven l | Overall ExperienceEverything was great but there was only one person working when I arrived. I stood in line for almost an hour. The person who was at the front desk was courteous and respectful. Would have staffed up
MICHAEL C | Overall ExperienceWe rented trucks for two moving dats and took advantage of free storage for 4 weeks. This is an excellent facility and everyone is very friendly. We will rent there again.
Lori S | Overall ExperienceNo issue, suited my needs just fine. Easy, convenient, secure access.
Marc R | Overall ExperienceWould use them again
Francis P | Overall ExperienceSome of the staff members, are very rude, bad attitudes wend a information is requested, I definitely recommend the uhaul of Cumberland. Great people
JORGE G | Overall ExperienceWas a life saver. My sister passed away last year and getting her stuff out of her apt. was difficult. Much of it was stored at U-Haul so that took that off my mind. Thanks.
Robert o | Overall Experienceeverything was as promised. Manager was professional and informative. I stored my motorcycle there and I felt it was secure ..I was able to take out bike whenever I wanted it worked for me
Richard J | Overall ExperienceI happy with the service
eufemio a | Overall ExperienceMain downside is that the staff barely acknowledge you unless you acknowledge them.
JOELLE D | Overall ExperienceRefused to refund my money when i moved out information given was misleading was very upset worker not very helpful. Manager couldnt even help out terrible costumer service
Suely L | Overall Experience