Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Besides the prices being wrong and not updated . Corey did an excellent job. Great customer service !
1. I reserved a 5*10*8 1st floor storage on 2/24/2021 for $74.95 with reservation number#796049-00117857. However, When I went to the office, they told me that was the old price and the same unit I reserved would be $99.95. 2. reserved a vehicle indoor storage on 2/24/2021 for $64.95 with reservation#796049-00117857. I double check with the staff in the office on 2/27/2021 and he confirmed the storage will fit my car. I made the payment $64.95 and storage my vehicle on 2/28/2021 following the staff's assistance. However, I received another $47.85 charge and the rate for the storage changed to $119 on the second day. The manager told me that I am free to move my car someone else, however that would not be an option for me because I am out of the state. This is not a good business.
I noticed that the room I payed for was cheaper if I got a new one. You should even out the room price when you update it
I have moved all over the courty and this experience was amazing! Cleo I think is his name? Was extremely professional and the customer service was on par with the four seasons. He helped me upgrade to a bigger unit. Moving is very stressful and Cleo made it easier. Thank you!
The gentleman who helped me, William Da Cruz, set up my storage unit and the return of my rental truck was an absolute pleasure to deal with! He explained everything clearly and as far as my situation was concerned it was stressful doing this move but he made the very last part of it, being the storage, a stress-free and pleasurable experience I commend him for his customer service skills and general all-around positive nature. I truly feel that your company is extremely lucky to have someone like him serving your customers.
Being a RISD student I had a chance to use this facility every summer for 4 years and even after I graduated I needed to store my stuff for longer since I wasn't sure where I would end up afterwords. The place is clean and always felt safe going in and out of there. The stuff was always super helpful and I would go back there in a minute next time I have storage needs.
The staff was courteous and helpful. The facility was super clean and convenient.
The staff was great, the place was always clean and I will and have recommended uhall storage to friends.
Employees were such great help!
Everything was great.
Horrible place, horrible staff. Horrible experience.
The customer service there is excellent very polite and helpful. But the amount of droppings from rats on my furniture and personal belong is beyond me..The fact that your company at this place doesn't let people know that they are infested with rats is so unprofessional uncleaningness and pure disgusting...The Place Needs To Be Shut Down and and exterminated ..
I had issue when I originally rented and the incident was dismissed. You called me and gave me a 10 dollar credit disregarding what was done and how I felt as a customer.
I Have To Say That I Spoke With A "Mary" At Corporate n She Messed Everything Up When Making All My Reservations... BUT... "KALIL" At The Pawtucket, RI, Newell St/Av Location Made Everything Right Even Though It Was Extremely Difficult!!! He Is a Life Saver!!! The Best Customer Service Rep That Ive Ever Had!!! I Am Sooo Thankful That He Was There!!! N If You Ever Need Some Real Help Or Im Going To Say With Anything At All He Is The Man To See!!! If It Wasnt For Him I Wouldve Been In a Much Worse Spot Than I Am Even Now!!! But The Location Itself Is Nice n Definitely Climate Controlled Because Once I Walked In It Was Very Very Warm So I Know That My Belongings Wont Be Getting Too Cold n Damp... Theyll Stay Nice n Warm n Dry... It Was Very Clean n Certainly Secure... I Feel Very Very Safe Having My Important Things There... I Recommend This Location Of U-Haul For Sure!!! I Do Also Recommend U-Haul Storage Rental n Moving Vehicles Completely... So Have A Great Day n Stay Safe, Happy n Healthy!!!6
Stellar service and location. I am glad I chose this location based on facts (and not based on some reviews) i really had an outstanding experience all the way from getting the storage, unloading, securing my boxes, having carts always available, very well maintained premises including great elevators. I was there several times over the weekend and a team member was making rounds so felt really safe and supported. A+++++ location and staff. Thank you!
Your staff working hard. The line wasn't long. The gator nylon masks they wear won't protect well with the COVID-19 virus. I saw they also were slipping. Two outside guys didn't wear masks & in RI it's mandated. You should try to purchase a tight fitting masks for fall into winter or you'll have staff sick.
I had interacted with a few employees over the past two days. Most of them were great and I would give five stars. The gentlemen that booked my truck was one of the worst customer service experiences I have ever had. His mask was off, explaining the system poorly, would not make eye contact, responded very short and was rude in general. It reflected poorly on the other great employees. I have never had a bad experience with UHual so I will continue using the service but the gentlemen that booked my Truck was terrible.
Very helpful and courteous staff. Thank you for your amazing work. I dropped off my truck and unloaded my boxes in a storage unit in less than 30 minutes. Seamless operation. A+
Everything is great, but your Storage fees is high.
Good services
Con la empresa U-Haul muy bien pero con la oficina de pautoke mal ellos no saben atender al público y cancele el estira y me lo cobraron dos meses más por que yo les pague para que me botaran un colchón y no lo botaron por que eso no se puede hacer pero si me pudieron cobrar 161 $ por botarlo en ton es no entiendo
Great staff and place A+A+A+A+A+
My storeage had Rat tirds all over my stuff. Pee everywhere. Know i have to replace my 1500.00 sofa. Brought clothes to cleaners due to rats. Not only that the rental truck was a mess i took a video when i got in it. Also the tank was not on half a tank it was below it. I have told all friends and family i know to remove there stuff from your facilities. And you double charge for the storage months rent and the truck..
The staff was friendly helpful and efficient
Yesterday when I was trying to move out all the things from the storage unit-elevator in the building was broken. Spoke to staff on site (who opened office ten minutes late) and they said they cant help and offered no solution or assistance. Called UHaul 1800 number-got forwarded to customer care- again no solution and they told me to speak to site general manager. No site general manager present. Most unhelpful customer care and laziest on site staff. I had to carry large heavy boxes in my arms down three flights of stairs. WHY IS UHAUL SELLING UPPER FLOOR STORAGE WITHOUT A FUNCTIONAL ELEVATOR IN THE STORAGE BUILDING?
I can't give it more than 3 stars due to having an issue w the elevator while we were moving in. The elevator literally stopped working and when we called for help no one came. We rang the help button and waited for close to 15 minutes. When no one came we went to the office and finally a lady staff told the guy of the situation but he was busy and came over after he finished what he was doing. We had to carry stuff up to the second floor a few times before the manager came and fixed the elevator about 20min after the guy left and told us there was nothing more he could do and there is no other elevator for the storage place. The staff was nice but there should be another elevator or a staff specifically answering the people at the storage units. Thank god no one was stuck inside of the elevator because we would have been out of luck. Besides the elevator situation it was not a bad move in.
Travis helped me get set up into our storage unit; he is super professional and a great guy!
Staff was extremely rude and dismissive.rented a truck and a storage unit. Called to move in. Told us we can’t because no move ins after 4:30. Well no one told us that. Called to extend my U-Haul rental. Kept getting hung up on. Staff saying”we should of thought about how long we needed the truck” when we planned to move in the same day but NO ONE INFORMED US WE WOULDNT BE ABLE TO. Next day comes around and we go to rent a unit at U-Haul Pawtucket 5x10 ... elevator breaks... we are offered little options to solve this and not even an apology from staff. End up renting a 10x10 in another building having to walk all of the stuff we already moved through the building over the bridge across another building to our unit. Again, no help or compensation offered from staff. I understand that things happen no one can control a broken elevator. But the blatant disregard disrespect and clear lack of customer service your staff displayed was disgusting and I hope you can improve on that.
In hopes that this review makes its way to the powers that be so that change will be made in an expedient time frame. After reading the reviews and having no other choices, I reluctantly gave my business to the Pawtucket U-Haul facility. Day one, when I arrived to pick up the rental truck, the young man assisting me at the desk although polite was not knowledgeable in the areas of my other reservation for storage, the promotion of " If you rent a truck you get the first month free for a storage unit", or the location of the unit itself. He had me walking around in the maze from one building to another. After debating for some time and another associate confirming the promotion we finely got everything squared away. When I returned with my belongings the elevator to my unit was not accessible because I was told they couldn't find the KEY. After about an hour they finally granted me another unit located on the first floor. This unit was smaller in height by two feet, a big difference for storage. Still no complaints. Day two, I needed another unit to store the rest of my belongings. After the transaction was complete the associate brought me to view the unit. We entered the building, but the elevator was broken so we had to take the stairs. Was told by Sandy from corporate and the associate that the elevator is down several times throughout the year and that it was getting shut down in August to be replaced. The associate who brought me to view the unit assured me that the elevator would be fixed shortly so I could move in to my unit located on the second floor. It took the elevator repairman to tell me after waiting 45 minutes for the KEY that the elevator would not be available until a part was ordered. It turned out to be down for two days. I was then told by Corey Perry the manager that they had a "BACKUP" elevator, but it was located in the other building. Now I had to reload the rental truck and drive to the other building. Sandy offered to help reload, but I declined she did not inform me of her affiliation to the company nor did Corey I found out later. Now I was transporting my belongings from one building to another thru dust and debris, making multiple trips even with the assistance of Chris an employee. Afterward I returned to the desk and asked for the manager, I was told he was with another customer. I replied that I would wait, he showed up seconds later. I wanted to know what were the expenses that I had accrued and would be expecting to see on my credit card statement. He offered no discounts or apologies for my inconvenience until I asked. Then told me that he needed to check with corporate and get back to me. All in all after reading the reviews I expected to be treated with unprofessionalism but never thought that the process of using this facility would be so laboring. I was paying two guys $90.00 per hour for standing around waiting for a KEY to an elevator on both occasions. Needless to say I will not be using this branch again nor would I suggest it to anyone. Sandy from Corporate, Corey Perry manager, Han assistant manager all failed to inform me of their affiliation to the company. I have always used the U-Haul facility in East Providence with NO problems and am very heartened that they were not able to accommodate me this time.
When I call to make my reservation I made a reservation for a 20-foot truck when I got there I got a 15 foot truck which cost me double to make my trip
Very Good Choice in putting in the auto doors in storage area. The ac fill so nice while moving thur out the area.
Thank you for your great customer service and well maintained facility. The only issue is parking to load and unload when more than three other customers need to do the same.
I was charged for an additional month even though I had moved out days before and had just been unable to have someone check out my unit bc of work times that didn’t match up with my work schedule conveniently. Staff was unhelpful and unprofessional.
Storage unit was very unpleasant, rat feces found on my belongings...very unfriendly staff members..
Everything was just great
Good place and very satisfied
The staff was very helpful. My experience in renting the storage facility was all positive. If need a facility in the future, I wouldn't hesitate to go back to UHaul.
Wonderful people
The staff were extremely friendly and helpful.
Would NEVER use Uhaul again and will be sure to share my experience wih everybody
Please could you check your lost and found please - forgot my blue beach chair by the storage stairs gonna - next to my unit. Please let me know if lost and found :) Much appreciated and thank you.
Horrible customer service
Everything was great
Your workers need a pay raise!!
Storage access should be extened to customer's without an additional fee
Very disgusted with my experience. I paid good money for "secure storage" and I had 2 televisions stolen. My security was compromised and I honestly believe that it was your staff. Thanks for NOTHING
The storage units are infested with mice Or rats I moved to a larger unit and went through all my belongings and had the same result Just paid more the place is fulll of rodents DISGUSTING
Staff is really not helpful at all and everyone wants to point the finger at someone else when there is an issue. If I need a storage unit in the future I will not be using this location.
Thank You! ❤️
No trucks available for rental. Had to rent from Uhaul Attleboro MA Drove back to Pawt. to unload storage unit on level 2,was not informed elevator was out of service! Forced to unload through stairs!
The staff were polite but the facility was understaffed. Getting in and out with a truck was absurd and there was no coordination. People could not get in and the elevator wasn't working.
Very clean storage facility
Love this location the service is 100! Will definitely be back
Staff was helpful and nice. Had no issues at all.
The rep was very nice and helpful. I apologize for my attitude, but I was blindsided by the new procedures and my rating is based off not liking the new process to getting a storage. It was too much!
Great staff. Quick service.
Great customer service, you have a good group of guys working there, they were very helpful , thank you very much.
Very nice and helpful people
Great staff!
This uhaul location is always understaffed, even on the first of the month (aka big moving days). I have never not had to wait in line for assistance, and the wait ranges from five to fifteen minutes.
Great service
We were in the middle of moving out. Did not know (our fault) that the facility closed at 10. Half of our stuff was just inside the door as we were staging to move out and we could not get back in.
I have tried three three times to reverse a transaction by your company, but each time has been unsuccessful.
Great location, right off I95, clean, and great value for your money.
En mí parte como cliente pensé que los empleados de Uhaul iban a salir a recibir y chequear las excelentes condiciones del vehículo que dejamos en el storage.
i did not like the location of my storage unit . it was very hard to get things in and out
Hopefully they change the hours of accessibility to your storage for those who longer hours during the work week.
I was told I would not be charged for 2 days after my time ended, but instead they charged me for a month.When I told both managers what an employee had told me when I got the unit they said too bad.
I highly recommend using this place to store your needs. I never had any issues and I stored my cars for a little over a year. Great Staff, Clean facility. very secure location.
The staff were very helpful and made the entire process simple and expeditious.
The guy who helped me was very polite
The only issue I had was with mice in my unit, I never saw a mouse until I came here and when I unpacked my items there were droppings in some of my stuff. Employees here are super nice
Staff was always courteous and helpful. Store was often crowded and staff still maintained courtesy toward customers. .would recommend this facility to friends and family.
This location was not helpful at all and the customer service was absolutely terrible
Employees were always friendly and helpful.
When I had issue with my acct.I approached a staff which recommended I speak to the Manager, I Called the Manager at the appropriate time, He didn't answer his phone nor return my calls.
I was very disappointed by the staff. do not need any assistance, they don't care. The manager find out solution but not the employees... VERY FRUSTRATING
This was the most efficient, friendly staff at a storage facility I've ever met. Storage unit was spotless. Highly recommend.
VERY slow service. Stood in line for over 15 minutes with no acknowledgements from either of the two workers. Very disappointing.
Jordan was a pleasure to work with!
I was clearing my storage on 6/10 At 6:58 I was told by a staff I couldn’t show them an empty room because they were closing soon. Autopay was taken from my card although the storage room was empty!
The only negative is the storage unit was open at the top, so things got very dusty inside. Otherwise, I am very satisfied.
There was nothing exceptional about the service I received. It is the same as everywhere else.
My reservation, for which I had an email confirmation, was not in the system. There was also only one staff member working which was not enough for the traffic in the store
Great service especially on a day that was very stressful for me!
Great
Used this I haul for 4 years on and off. Staff was always helpful and friendly. Never any problems.
The gentlemen at the desk provided excellent service!
The staff were great but my problem was not being able to get to my storage after 7pm and if I wanted to be there after hours I had to pay an extra fee on top of the $90.90 I was already paying.
Very good experience checking in and reserving a storage unit. Great price and location. Clean and secure facility.
Great job
I don't regret for the services
Office staff is very rude and unhelpful. Rats took over my storage space!!!!
Everone was very nice and helpful
Felt the increase in the monthly payment, was uncalled for. Just because they quote on quote painted the outside of the storage unit.. which i did not see any evidence of it ever painted..
Would be helpful to be allowed to see the storage unit before signing the contract.
I’m happy been with your
Great job by staff that assisted me.
Great service
Nice place good service....
Very comfortable with service and customer service representative was able to get me moving on time
Very clean.
No comment because the survey covered everything.👍💯% Sincerely, C.Ainsburg
The staff at this location need retraining and lack common courtesy, never mind customer service. Do yourself a favor and skip this location!
Very satisfied with the facility and the staff
I was patient behind two cistomers. The eas a trainee and so the regular man explained when I vavated one stirage unit that they would check it right away. It only took less than 10 minutes.
I moved from Illinois and found it very easy to walk in and set up an arrangement to rent a storage unit. Easy move in and out. Well maintained. And liked the security, alarm goes off not Checked in.
Levi was very helpful and informative
Fast service very respectful and answered any and all questions,very clean storage units.
Prices are only average, and higher than advertised on the web. Units said to be available on line were not 10 minutes later in person. Service perfunctory and unappreciative of patronage.
Will recamend to family's and friend and in the near future if needed I will be a costomer again Thank you
Please see the complaint I filed with Corporate Office. After I had made arrangements with the Storage Manager, I was called several times a day. I WILL NEVER recommend U-Haul because of this facility
Clean place
Good customer service
Very satisfied
I found this storage facility to be clean, secure and accessible every time I visited The staff was friendly and helpful Overall , an outstanding storage experience
I’ve recommended this site for storage, rental & supplies
Thank you!
Place was clean and I never worried about my stuff.
Very helps staff.
your inexperienced phone help did not know anything about the services you could provide causing me to be rejected at the store when I arrived because they couldn't accomodate my vehicle.
Cur hurt
Professional & efficient; clean & safe.
cashier was rude and made unnecessary comments
Best friends I’ve ever met
Great Experience!
great place, great customer service.
It was fine
I paid for 24 hr access & many times I couldn’t get into the facility. I tried calling the GM whose name was on the outside of the bldg for emergencies & he was not helpful. He even hung up on me.
Had five units; just emptied the last one. Staff are professional and friendly. Can’t always reach them by phone; overflow to national works well, and the staff will call back. Recommended.
The on-line reservation process was easy, but the printed confirmation could have had a list of info to bring to the counter when finalizing the reservation. I did not have alternate contact info.
Safe place to store property
When I take the unit and went to see , was glasses probably from picture frame from previous renter but the Uhall staff was there and they cleaned
My experience was good no complaints
That was a good experience. Thanks.
The storage seems fine. The bed cart could have been wider without metal bar in between because the bed mattress is very thick foam and could not fit in that bed cart.
I had a very good experience with u haul and I would recommend my friends and family the staff was very helpful and friendly thanks if I need a storage I would definitely come back thanks again.
Corey and his team are amazing! They are always courteous and helpful with truck and storage unit rentals. The facility itself is spotless. I will be highly recommending this location to everyone.
The asphalt and concrete ramps in and out of the building are severely deteriorated and not well maintained and caused my cart to tip over or eject items during loading causing them damage.
After moving they tried to overcharge me for leaving trash behind in the building when i was specifically told to throw it out-used one of the trash cans in the building to throw out my trash.
Had a lot of frustration when it came time to close out the storage unit. Was told things over the phone that turned out later to be untrue, including that the unit was closed when it wasn't.
I don't like that I lost my money cause I wasn't sure if I can use it cause if I didn't take the spot I would have not be able to store my vehicle it's not right they should have a refund deadline.
Everything was great but there was only one person working when I arrived. I stood in line for almost an hour. The person who was at the front desk was courteous and respectful. Would have staffed up
We rented trucks for two moving dats and took advantage of free storage for 4 weeks. This is an excellent facility and everyone is very friendly. We will rent there again.
No issue, suited my needs just fine. Easy, convenient, secure access.
Would use them again
Some of the staff members, are very rude, bad attitudes wend a information is requested, I definitely recommend the uhaul of Cumberland. Great people
Was a life saver. My sister passed away last year and getting her stuff out of her apt. was difficult. Much of it was stored at U-Haul so that took that off my mind. Thanks.
everything was as promised. Manager was professional and informative. I stored my motorcycle there and I felt it was secure ..I was able to take out bike whenever I wanted it worked for me
I happy with the service
Main downside is that the staff barely acknowledge you unless you acknowledge them.
Refused to refund my money when i moved out information given was misleading was very upset worker not very helpful. Manager couldnt even help out terrible costumer service
