I have moved all over the courty and this experience was amazing! Cleo I think is his name? Was extremely professional and the customer service was on par with the four seasons. He helped me upgrade to a bigger unit. Moving is very stressful and Cleo made it easier. Thank you!

The gentleman who helped me, William Da Cruz, set up my storage unit and the return of my rental truck was an absolute pleasure to deal with! He explained everything clearly and as far as my situation was concerned it was stressful doing this move but he made the very last part of it, being the storage, a stress-free and pleasurable experience I commend him for his customer service skills and general all-around positive nature. I truly feel that your company is extremely lucky to have someone like him serving your customers.

Being a RISD student I had a chance to use this facility every summer for 4 years and even after I graduated I needed to store my stuff for longer since I wasn't sure where I would end up afterwords. The place is clean and always felt safe going in and out of there. The stuff was always super helpful and I would go back there in a minute next time I have storage needs.

The staff was courteous and helpful. The facility was super clean and convenient.

The staff was great, the place was always clean and I will and have recommended uhall storage to friends.

Employees were such great help!

Everything was great.

Horrible place, horrible staff. Horrible experience.

The customer service there is excellent very polite and helpful. But the amount of droppings from rats on my furniture and personal belong is beyond me..The fact that your company at this place doesn't let people know that they are infested with rats is so unprofessional uncleaningness and pure disgusting...The Place Needs To Be Shut Down and and exterminated ..

I had issue when I originally rented and the incident was dismissed. You called me and gave me a 10 dollar credit disregarding what was done and how I felt as a customer.

I Have To Say That I Spoke With A "Mary" At Corporate n She Messed Everything Up When Making All My Reservations... BUT... "KALIL" At The Pawtucket, RI, Newell St/Av Location Made Everything Right Even Though It Was Extremely Difficult!!! He Is a Life Saver!!! The Best Customer Service Rep That Ive Ever Had!!! I Am Sooo Thankful That He Was There!!! N If You Ever Need Some Real Help Or Im Going To Say With Anything At All He Is The Man To See!!! If It Wasnt For Him I Wouldve Been In a Much Worse Spot Than I Am Even Now!!! But The Location Itself Is Nice n Definitely Climate Controlled Because Once I Walked In It Was Very Very Warm So I Know That My Belongings Wont Be Getting Too Cold n Damp... Theyll Stay Nice n Warm n Dry... It Was Very Clean n Certainly Secure... I Feel Very Very Safe Having My Important Things There... I Recommend This Location Of U-Haul For Sure!!! I Do Also Recommend U-Haul Storage Rental n Moving Vehicles Completely... So Have A Great Day n Stay Safe, Happy n Healthy!!!6

Stellar service and location. I am glad I chose this location based on facts (and not based on some reviews) i really had an outstanding experience all the way from getting the storage, unloading, securing my boxes, having carts always available, very well maintained premises including great elevators. I was there several times over the weekend and a team member was making rounds so felt really safe and supported. A+++++ location and staff. Thank you!

Your staff working hard. The line wasn't long. The gator nylon masks they wear won't protect well with the COVID-19 virus. I saw they also were slipping. Two outside guys didn't wear masks & in RI it's mandated. You should try to purchase a tight fitting masks for fall into winter or you'll have staff sick.

I had interacted with a few employees over the past two days. Most of them were great and I would give five stars. The gentlemen that booked my truck was one of the worst customer service experiences I have ever had. His mask was off, explaining the system poorly, would not make eye contact, responded very short and was rude in general. It reflected poorly on the other great employees. I have never had a bad experience with UHual so I will continue using the service but the gentlemen that booked my Truck was terrible.

Very helpful and courteous staff. Thank you for your amazing work. I dropped off my truck and unloaded my boxes in a storage unit in less than 30 minutes. Seamless operation. A+

Everything is great, but your Storage fees is high.

Good services