My u-haul was filthy, covered in cigarettes and marijuana. There was cigarettes butts in the cup holders. Trash in the back. The customer service representative named Levi was extremely rude. Didn't want to be bothered. I've never rented a uhaul ever in my life. This was my first time. I wasn't explained anything. I was just handed paperwork and that was it. Horrible experience. I will never go back to this location if I ever need a u haul again. I was also over charged. I did 35 miles and I was charged for 76 miles. Overall I don't think I'll ever use u-haul again.
SARAH T.Moving Truck Rental in Pawtucket, RI at U-Haul Moving & Storage of Pawtucket
125 Newell Ave
Pawtucket,
RI
02860
(Exit 26 I-95 & Lonsdale Av)
(Exit 26 I-95 & Lonsdale Av)
Services at this Location:
Contact Us
125 Newell AvePawtucket, RI 02860
(Exit 26 I-95 & Lonsdale Av)
Services at this Location:
Location Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
One-Way and In-Town Local Rentals in Pawtucket, RI 02860
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Trucks for Sale
We have the largest selection in the industry!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
William was super friendly and helpful. Appreciate the courteous attention.
Patrick P.- Rating:
- 5.0
Very easy to rent and return a moving truck !
Ianna W.- Rating:
- 5.0
I rent 3 to 4 vehicles each month and this Pawtucket Rhode Island location is one of the most professional anywhere in Rhode Island
James B.- Rating:
- 5.0
I cannot give enough praise to Karl & William who helped me returning the truck and auto transport. They are so helpful, courteous & professional. Even though I hope never to move again, I will for sure recommend them to others who I hear may need U-Haul. Thank you again William & Karl for such great customer service which is becoming very rare!
Daniel R.- Rating:
- 5.0
Everyone but one person here was wonderful. I was a bit frantic because nothing had been going right for me that day and when I arrived, my location settings on my phone wouldn't allow me to complete the mobile pick up. I asked someone at the counter who said he couldn't help. I tried for 15 minutes to fix my phone, then tried to call the 1-800 number and was on hold when I asked another employee at the counter (the first guy had left) for help. He says "oh yeah no problem" and had everything finished up in minutes, much to my relief. It definitely helps who's on staff that day. The truck was clean and in good condition.
NICOLE E.- Rating:
- 5.0
Continue to do the good works!
richard M.- Rating:
- 3.0
While the employees at the Pawtucket location were very good, they were very short staffed and it took longer than I would've liked. There also needs to be significantly better communication between locations. I rented a 20' truck and bought multiple bedcovers through the Cumberland location, they called and said the Pawtucket location was the only one with that truck I asked if I can also pick up my bedcovers there and they said yes. When I got to the Pawtucket location they said I would need to go to the Cumberland location to pick up the bedcovers. The manager then called them and had everything switched over after I had to complain and wait an extra 20 minutes....for bedcovers.
Andrew C.- Rating:
- 5.0
2nd times I rented the truck was dirty, it smelled like cigarettes. I couldn't changed trucks because I didn't have my cell with me, but they did clean it before I rented. Also they do have older trucks here. But honestly i would keep me coming and recommend because of the the staff. I always have a professional experience from all the staff during renting and returning.
Valerie T.- Rating:
- 5.0
Quick drop off !
FABIANO D.- Rating:
- 5.0
The employees at the front desk were awesome, great crew, great attitude... Keep it up!!
Paulo C F.- Rating:
- 5.0
Excelente servicio al cliente.
CARMEN M.- Rating:
- 5.0
They were short handed but they to care of all in line....awesome team effort.
Craig M.- Rating:
- 5.0
The website is terrible. I tried returning it online after hours and had to do it 3-4 times before it processed. I also returned the keys through the drop off slot and then went onto the site to learn I needed to take photos before returning the keys. Should be a sign saying to go online before dropping the keys through the slot so that I was aware I needed to take photos. Once the keys are dropped off it's impossible to get the relevant photos.
Ivan R.- Rating:
- 1.0
Employee they are not helpful wrong gas reading was not correct ask employee to verify reading and refused asking me to Do mysel on the links ended on Tex message Now they charging for the fuel gallons I did not consume.
Rafael S.- Rating:
- 5.0
Good service. Very good people.
Jose C.- Rating:
- 4.0
Agent should notify customers that gas has to be replenished.
Priscilla A.- Rating:
- 1.0
They pu me in the wrong truck, then would not answer the phone. Charged me for ten extra miles. This location has a history of nickel and dime charges, after the equipment has been returned.
Mark L.- Rating:
- 1.0
Vehicle pictures and license plate (Vehicle Condition) were different from what they gave me. Check in took over 30 minutes even after reserving, in person the previous night. Vehicle return took close to 30 minutes. Will not use this location again.
THOMAS S.- Rating:
- 5.0
The manager was very helpful saw me waiting and helped me and answered all my questions
Elizabeth B.- Rating:
- 5.0
Excellent and prompt service, both upon rental pickup and upon return, for 8'x5' trailer.
Elaine T.- Rating:
- 5.0
Excellent crevices
JIMMY A.- Rating:
- 3.0
Check in staff was kinda rude. The guy who helped me return the equipment was awesome.
Steven G.- Rating:
- 5.0
Staff are always super helpful!
Nicole F.- Rating:
- 4.0
Cashier had no idea what she was doing. I assumed she is new. Fine. But then she needs to be trained and a worker with experience supervising
Laura B.