Customer Reviews for U-Haul Moving & Storage of Pennsauken

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pennsauken

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Luis R.
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Customer did not leave a comment.

Igor L.
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Customer did not leave a comment.

Corey F.
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John S.
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Angel T.
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Marcio P.
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Solnydia Y.
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TREVORMCNEAL S.
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Customer did not leave a comment.

carlos a. | Overall Experience |
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Great place and clean

doug P.
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Customer did not leave a comment.

Norbert D.
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Phoung S.
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Nothing. Zach was awesome - he's quick and knows what he's doing. Checked off a few items on the computer, hooked us up to the trailer and we were on our way in minutes.

Shaun K.
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Customer did not leave a comment.

thomas L.
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Excellent service

David F.
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Customer did not leave a comment.

TYANIO W.
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Customer did not leave a comment.

Yokarina C. | First Impressions |
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Zack was helpful and straightforward. Sean needs an attitude adjustment but he was straightforward as well. Loved the storage facility.

Derrick J.
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Customer did not leave a comment.

joel L.
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Ricardo P.
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Kimberly M.
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Stop mugging people. $650 for sat to tie. Is insane!

loc D.
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Customer did not leave a comment.

thomas L.
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Excellent staff,excellent customer service

David R.
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Customer did not leave a comment.

Samuel M.
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The guys at Pennsauken Uhaul did everything to make sure I had the right equipment for the right job.

gregory R.
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Easy drop off !!! Thank you .....

Chester W P.
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Thanks for your service

Thomas W.
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Customer did not leave a comment.

Donald H.
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Joe G.
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Quick service - picking up and returning.

Jacqueline G.
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Customer did not leave a comment.

frank s. | Overall Experience |
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I was totally pleased with the service. Both members of the staff were helpful and friendly. I chose not to continue using the storage facility because I was moving from the area. I would totally recommend using this U Haul storage business.

Nelson M.
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Customer did not leave a comment.

Stephen D.
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Quick and thorough check-out New equipment Right price for use Top notch and will use again when needed!

Nelly S.
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Customer did not leave a comment.

Matthew G.
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Chester P.
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Everything was excellent. The customer service was great, the equipment was great, and the process was easy. Thanks!

richard s. | Overall Experience |
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Customer did not leave a comment.

david J.
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none

Shelane M. | Overall Experience |
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Customer did not leave a comment.

Jose P.
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gregory w. | Overall Experience |
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Only situation that I've encountered is the access to the facility,it says 5:00a.m.,but it never REALLY opens until 9a.m.,also the unnecessary calling to people who you put down as a reference,they don't have a contract with you,the one renting the space does,but overall above average & the price was great,if I need a unit again,I'd comeback & I'd recommend,thanks

Terry E.
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Customer did not leave a comment.

Marlon D.
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Customer did not leave a comment.

Stephen M.
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Go over the truck with customer

thomas L.
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Why fix what is not broken.this location has never let me down.they are friendlyand courteous and well organized.

DARLIN O.
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Customer did not leave a comment.

Emilio R.
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I have used them multiple times, quick and efficient! Will continue to use... thanks

Michael C. | Overall Experience |
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Great all Around experience, highly Recommended.

Mete K.
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I was not happy with the additional after hours drop off charge. I understand that a line must be drawn for drop off times, but I was not informed of additional costs. I would have rearranged my trip had I known.

Ramon O.
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Exelent

Johandder D.
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Customer did not leave a comment.

Michael P.
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The on line rental was a waste of time. The puctures of the vehicle did not represent actual damage. Gas gauge in vehicle is approximately 1/8 off. When I returned vehicle after filling up was asked if i wanted gas charge added to bill.

Aprilanne L.
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The workers are very unprofessional. Was promised a certain sized truck and given another causing me to have to pay for two to make sure all our belongings fit and was not compensated or apologized to. Was very forcibly demanded to bring the second truck back at 630 am the next day as it was booked. How is this my fault as my truck I first ordered wasn't available? I was so disgusted by the conversation I hurriedly got the truck back that night. After which I received a call questioning why it was brought back and was it a mistake? Is anyone here using paperwork or have any type of organization or communication? Will use another location or company next time. Feel like I paid entirely too much for the experience and professionalism and time I had the trucks.

Robert C.
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Customer did not leave a comment.

JERICA W.
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Price was very high and due to no other truck availability had to settle for a very small truck and the truck was very wet inside so I had no option but to pay for the mats in the truck as and extra charge.

darrell W.
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N/A

George M.
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Great experienced staff. Very helpful. Thank you.

Dominic J.
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Customer did not leave a comment.

Foster G.
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Great service & sfaff. Quick & very customer friendly. Thanks so much!

John L.
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I have been renting from this location several times a year for three years. They are always courteous and professional. I get in and out quickly. I highly recommend them and they have a good inventory too.

MATHEW T.
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Customer did not leave a comment.

michael G.
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Better inspection of equipment. We needed to swap to a different piece of equipment because the primary safety device was damaged.

james C.
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Try to earn a tip.

Tatiana D.
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Great experience as usual, managers always make sure customers are satisfied.

Brian T.
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Customer did not leave a comment.

Tess B.
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bam L.
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Jon M.
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christopher C.
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Christopher L.
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person behind the desk didn't know what she was doing, took her 3 tries to rent me a trailer (about 15 minutes), finally another guy had to come help me - took him about 3 minutes.

Stephen M.
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The customer service is poor. The maskless associate was very short and clearly could care less if I decided to rent a truck. I also don't need to hear the 2 staffers bad mouth other customers. I don't expect Grade A guest service but not a hi, smile, or a word that wasn't required to fill out the information on the computer. I only rented out of true last minute necessity. I considered walking out every second of this process. I will use another company next time.

Brandi S. | First Impressions |
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The sale person who helped me, he was extremely helpful and nice.

Thomas S.
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I ended up at this location because no one ever called to tell me where to pick up the truck. After wasting an hour with the original location had to drive aprox 20 miles to the new location

Eddy G.
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Better rate, mine was too expensive , I rented a cargo van for one day and I was charged almost $150 , I usually rent a truck and I never paid that much

John Q.
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Customer did not leave a comment.

Dorothy G.
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In and out Easy and accommodating Thank you

Michael B.
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Excellent Experience ! informative, courteous team. well stocked showroom for all of the moving materials we needed. handcarts boxes tape packing material clean facility with strong Covid practices in place. truck was clean and perfect working condition.

Nicolas J.
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had a reservation for three weeks in advance, then get called the day before and was told no equipment available. then was told equipment available for sunday, so I had to rearrange my movers which I hired. then was told I could only pick up on sunday after 9m, so I had to rearrange again for movers to be later. get there on sunday morning, and the clerk at the desk is complaining about how it was entered into the system over and over again. at this point I had lost so much time and money i didnt care for his attitude whatsoever and started giving him one back because I just wanted to go and get this overwith. it is to be noted, that I after I complained, I was given miles for free, because instead of a one way trip, it became a round trip, and with 55 miles each way, I did not want to pay for those extra miles.

odessa w. | Overall Experience |
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Customer did not leave a comment.

Jacqueline R. | First Impressions |
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SYLVIA R.
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Check engine light was on the whole time.

Steven F.
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Customer did not leave a comment.

Tiana J.
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OSCAR S.
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Brian D.
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Jean F.
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Andrew W.
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This location, which was not the one I had reserved, was 70 miles from my home and employees were unprepared when we arrived. The items we had rented were not in the truck, although we were assured they were. The weather stripping around the passenger door was coiled in the passenger seat. There were live insects crawling on the ramp.

Jessica K.
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My only tidbit is to make the entrance signage a bit more clear. There is a sign for "rental return" and then, right after that is another driveway to a separate parking lot. I found it confusing because I was not returning a rental the first time I went there. I would suggest simply using an "entrance" sign.

Theresa T.
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Customer did not leave a comment.

DONALD G.
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Self check out online no one was available

Yvette S.
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Zachery the customer service agent was awesome and inviting. Very patience and informative. Definitely come back to this location

Russell C.
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Daniel A.
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Edward Q.
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Daniel H.
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thomas A.
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Zach helped me to find a vehicle that better suited my needs. I was in a real pinch with my settlement on my new house approaching in hours, and Zach really helped me out and saved the day. Thanks Zach!

Delroy C.
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Customer did not leave a comment.

Karl K.
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Everything was good

Berard A.
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Some how my 29 dollar rental became a 60 rental ?

Ashley W. | Overall Experience |
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Customer did not leave a comment.

Vy N.
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I booked an reservation online for a van self-service pick up on Sunday at 5pm. However when I got there to pick my van, the pick up process system told me that it was scheduled to pick up in person and since I showed up after 5pm , the reservation suggested me to come back another time. I was mad and upset because I was already all set to move my apartment. I was so confused at that time because my reservation was clearly say self pick up and now the system said it was scheduled in person pick up. I saw an employee was still working outside of the building and I asked for help. I felt bad because they already closed the store and was ready to leave. Despite of the confusing I have had at the beginning, there were two nice employees working together and helped me to get my van. I didn't get a chance to ask their names but I hope this feedback can get to your manager and kudos their works. They treated me very nice and patient, even though it was an after hours pick up. I cannot be thankful enough for making this work. Because I would be very very upset , if I had to unpack all my stuffs and ask for a day off at work to do my moving. I wish U-Haul system have a better communication about my reservation to the store. Or the store employee could have reviewed my pickup reservation and have it ready for afterhour Pick up before the store closes. I am not sure how you guys function and communicate all together. What if those two employees was not there to help me ? Initially I booked self service pick up, so I didn't expect anybody to be there. The experience could have turn into a very bad experience. To sum up, kudos for those two young man who helped me. Awesome customer service, This u haul location has good people working here, I will definitely come back here. Once again thank you! I normally don't give feedback, but my experience was a roller coaster this time so I decided to leave one. Hope the store manager can share this feedback with the team.

Alesia B.
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Make sure the extra equipment that is prepaid for is actually with the rental truck. It takes longer when there is no dolly to move furniture but the vehicle needs to be back at the contracted time.

Matthew M.
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Customer did not leave a comment.

Melissa B.
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romildo D.
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Samantha S.
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MICHAEL T.
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Zack. Was great had me in and out in no time at all and friendly

dwayne J. | First Impressions |
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The staff was excellent and very informative about everything

Sergei K.
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Customer did not leave a comment.

Jonathan P.
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Your service was great clean and good on gas, thank you ,

Jack M.
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Customer did not leave a comment.

Michelle S. | First Impressions |
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LEWIS A G. | Overall Experience |
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Zachary S. | First Impressions |
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Martin F. | First Impressions |
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Prices were a little high

Darlene H. | Overall Experience |
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Customer did not leave a comment.

Samuel K. | First Impressions |
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Only negative was the van smelled horribly like cigarette smoke. The location and staff was great at this location.

DAVID S. | Overall Experience |
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Customer did not leave a comment.

Dylan E. | Overall Experience |
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Excellent customer service, in every single interaction, by several different employees. Highly recommend this location.

natasha c. | First Impressions |
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I recieved excellent service and assistance obtaining a rental unit. The husband and wife duo run an extremely well organized and clean facility. The security system to ensure the overall safety of both individuals and their belongings is very well done. I would strongly recommend.

Vanessa A. | First Impressions |
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Customer did not leave a comment.

joseph l. | Overall Experience |
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This was a good experience easy fast never a problem will use again if needed

Samuel F. | First Impressions |
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For a first timer and due to a couple of days of renting U-Haul it’s Nice, clean, good customer services, didn’t really have to ask question the guy explain everything before asking and show me what to do and how to Access my storage. Great deal with storage & 1st month free, enough space for what needed. Would recommend. Not sure how it is when dealing with them for months but I know it was nice & easy experience.

Renee H. | First Impressions |
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Customer did not leave a comment.

Angel N. | First Impressions |
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This is the best uhaul facility to rent trucks trailers or units. Everyone there are awesome, really helpful on whatever you need.

saira p. | First Impressions |
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Excellent customer service and super clean storage

SAMANTHA G. | Overall Experience |
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John and Mitzy were incredibly helpful and always kind and courteous!

Collin R. | First Impressions |
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The staff was really great and the building seemed clean while being secure.

Regina S. | First Impressions |
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I forgot the name of the person that helped me but his last name was ridgeway I believe. He was kind friendly and very thorough with helping me get the moving van and storage unit.

tonya marie w. | First Impressions |
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The staff at the Pennsauken, NJ UHaul are professional and friendly. I am glad to be a returning client to their location.

MARIA D. | Overall Experience |
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Friendly staff, make me safe everytime I went there. And I will definitely come back in the future.

MELVIN L. H. | Overall Experience |
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I have been with you for along time form 2003 until 2020 , and it has been a wonderful experience I appreciate all your kindness . I would recommend you to anyone thank you so much for everything .

WAYNE S. | Overall Experience |
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good job

leandra m. | First Impressions |
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I've had a very good experience with U-haul Pennsauken, I was very satisfied and would definitely recommend their services to family and friends. :)

thomas j. | Overall Experience |
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Thank you Mr. Rogers for assisting me with the contents of the storage room, considering the circumstances. He was very helpful and very understanding. He helped me tremendously. Thank you again.

rafael m. | First Impressions |
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Thank you all for you all gelp

griselle r. | Overall Experience |
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JEREL R. | Overall Experience |
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I used U-haul multiple times over the years. This team has been around through all of them and they are very helpful and provide quick answers. No complaints what so ever!

mary h. | Overall Experience |
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The only problem was mold on a few items.

michael b. | First Impressions |
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excellent clean facility managed very well

ASHLEY M. | First Impressions |
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Things were so quick and easy. No extras. Mitzie and John were helpful , quick and organized!

Danielle G. | First Impressions |
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Everyone was very friendly and helpful. They called me the day before my reservation to see if I had questions. Also explained what to expect and walked me to my unit before I brought my items.

Itzel Z. | First Impressions |
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Associates had to call manager multiple times for help and directions. Was rushed. Could not find my reservations, although I provided number. Had different price than what I reserved online.

JAMES K. | Overall Experience |
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I will never rent a storage unit from John &Mitzi& Having a phone is a luxury not a necessity & when you are poor and only have one phone that doesn't make you a criminal or a illegal aliens!

louis c. | First Impressions |
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Very attentive service.

Tanya S. | Overall Experience |
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Access hours should be extended. Maybe 7 am till about 9 or 10 pm.

vargia d. | Overall Experience |
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Great place

Nathanal G. | First Impressions |
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Total satisfaction.

Robert Y. | Overall Experience |
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Cery helpful staff

karen b. | Overall Experience |
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Nice indoor storage.

KELLEY W. | Overall Experience |
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Jon and the rest of the staff at this U-Haul location were amazing! We moved from Ohio to New Jersey and they were great at helping us figure out what we needed and when. Thank you!

Tyrina W. | Reservation |
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The communication with John was great! He called to make sure we had the proper size unit and he gave us the lock and key for free! Awesome experience.

doreen m. | Reservation |
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Everyone that I came in contact with was friendly and helpful. I didn't experience any problems.

wlliam s. | Overall Experience |
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Fantastic Service and Facility. If and or when I need storage in the future, I would definitely use your facility and service. Thank You.

MICHAEL B W. | Overall Experience |
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Helpful staff, Clean/safe storage units and an excellent location. Will most definitely get my business if/when the need arise.

JOSEPH S. | Overall Experience |
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The Gentleman who assisted me the day I moved out from my storage unit 10/26/18 went above and beyond to assist me. He was working alone and had many customers to deal with. He excelled in every way.

shaterra j. | Overall Experience |
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I have been a u haul customer for years and once I go to the Pennsauken store I am treated like trash. I am highly disappointed.

mimi w. | Overall Experience |
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The staff at that facility are awesome people and always have a smile for you.

Anthony C. | Overall Experience |
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None

Mark K. | Reservation |
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The staff was extremely helpful. They listened to my needs and did their very best to accommodate me.

rich j. | Overall Experience |
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This U-Haul site was very helpful and took the time to personally show me how to access and utilize the equipment provided for the storage units. The units were clean and easy to access. Great job!

RICHARD K. | Overall Experience |
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Your facilities are very well maintained and the prices are decent considering the area, I will definitely use UHaul Pennsauken as my first choice for future storage needs.

ELIZABEL L. | Overall Experience |
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The staff here at this Uhaul was very helpful. They made me feel welcome and answered all my questions I had. If I ever need another storage unit it will be from here. Thank you for professionalism.

Trevan A. | Overall Experience |
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I didn't like almost being charged a late fee when it wasn't necessary got a letter in the mail I'm glad I caught it it was taken care of when I called but lady said she was going to wave the late sho

Jonathan J. | Overall Experience |
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My unit was leas than 4 feet high! When I moved in there was a broken rat trap and rat poison everywhere. When I moved out charged me a whole month rent even though I was leaving w a fully paid 8 days

ELSIE G. | Overall Experience |
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Thanks sooo much for a great service

shauniece b. | Overall Experience |
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Overall bad

Tanya S. | Overall Experience |
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Should have longer access hours

mapril g. | Overall Experience |
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Great experience, Mrs. Mitzy was very friendly and helpful. She gave exceptional service. Thank you, Mapril glenn

MARIAN V. | Overall Experience |
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The staff at this facility are great. Always polite and helpful. It has been a pleasure dealing with them.

No reviews have been submitted for this location.

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