Customer Reviews for U-Haul Moving & Storage of Pittsburgh North Shore

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pittsburgh North Shore

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andrea a. | First Impressions |
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My truck was towed from my house and my stuff was still in it. No one even contacted me. This was a very poor experience

Daniella H.
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Customer did not leave a comment.

Warren M.
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I've come to expect the best equipment, service and price from uhaul and this time was no different. I'm very satisfied with my latest rental experience and can't think of any improvements.

Emilia E.
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Customer did not leave a comment.

TIMOTHY A.
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Customer did not leave a comment.

PAIGE M.
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Customer did not leave a comment.

Shaunita H.
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Customer did not leave a comment.

Cody S.
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Customer did not leave a comment.

PAUL W.
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No problems whatsoever. Great service and fast service at both pick up and drop off. I don't remember the guys names but picked up at 730 am and dropped off at 530 pm on Monday 10/12/20. Thank you

joseph G.
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

AUDREY W.
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Customer did not leave a comment.

Xinhai X.
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Customer did not leave a comment.

Margaret R.
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The truck was clean, but the steering wheel shook a lot when I drove it. Probably needs an allignment. It also slid when I braked coming downhill. I told them to check it out before they rented it to someone else.

GEORGE H.
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Customer did not leave a comment.

JAMES T.
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Not much. Everything was handled quickly and professionally.

Eric C.
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Customer did not leave a comment.

Deena K. | Online Move In |
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Access in the parking lot is limited. I was in the building at my locker and when I came out, people returning their trucks locked my car into the parking lot. Luckily an off-duty worker was walking by and saw my dilemma and helped me out. He opened the building and moved one of the vehicles so I could leave. The facility and employees are great. The parking lot and vehicle access is not great.

Dolores R.
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Customer did not leave a comment.

Christian P.
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Customer did not leave a comment.

WILLIAM S.
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Customer did not leave a comment.

Exa T.
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The interaction from start (Shelton) to finish was EXCELLENT. I use the service to pick-up son's furniture and the service agent knew the right size vehcile to use and was exactly right! The young lady Tyra at the end made the best suggest to finalize my transtion(gas), I appreciate her! She was very professional and personalable! She is an asset to the effortless encounter , at this location! I will refer others to this location for the optium experience! 5 stars service in a world where excellent customer service is an after thought! #Western Ave location!

Sydney C. | Overall Experience |
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Customer did not leave a comment.

Tracey L.
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Customer did not leave a comment.

JASON L.
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Customer did not leave a comment.

Michael L.
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Customer did not leave a comment.

George H.
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Customer did not leave a comment.

SHERRELL W.
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Bigger place to return rentals

Joyce A C.
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Customer did not leave a comment.

JAZLYNN W.
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The customer service rep was really helpful and friendly...

Allen F.
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Customer did not leave a comment.

Bryan B.
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Staff was extremely helpful and friendly.

LEAH C.
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Gas return policy is sortve BS. Worker named Dom who gave us the truck was very helpful and we got the truck with no hassle

Brianna M.
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Helpful. Hopefully the truck is fixed before it goes out to a new customer

Sepehr S.
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Customer did not leave a comment.

Elizabeth O.
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Staff was very friendly!

WALTER L.
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Customer did not leave a comment.

George H.
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Well managed location. Everything went well and quickly

James T.
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Everything was hanled smoothly and quickly from the beginning to the return at the end of the day. Much appreiated.

ELIZABETH A.
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Customer did not leave a comment.

Donel D.
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Building was clean, check out was easy. They made sure the the keys were in the car, and it was parked in the front ready to go. staff were friendly and helpful. Best U-haul experience I've every had

Ebenezer A.
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Customer did not leave a comment.

Robert L.
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Best experience I've had renting with Uhaul. Very professional team.

CHRISTIE K.
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Customer did not leave a comment.

Joseph L.
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Customer did not leave a comment.

HOUSTON H.
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The only issue is that the Uhaul site told me to go to lockbox “2” and the code it gave me was incorrect. I went into the location and the manager was very nice to help me and said he wasn't sure why your site was giving the wrong code for the lockbox because the code it gave me was for a different box. This would have been very difficult had the location not been open when I arrived. This location was extremely clean and maintained, probably one of the best Uhaul locations around.

Bonnie M.
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Customer did not leave a comment.

Dustin C.
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Customer did not leave a comment.

WILLIAM S.
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This location is consistently well above average.

Bob E.
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Customer did not leave a comment.

ANDREW R.
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Customer did not leave a comment.

LIAM M.
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Customer did not leave a comment.

HAJAYANDI D.
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Nothing else than receiving customers with happiness and joy. Thank you very much.

Twyla J.
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Customer did not leave a comment.

Stephanie V.
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Be consistant across the boards with U-Haul I've called North Shore U-Haul as well as West Liberty U-Haul as well as 800 number and I was getting different cost for different feet of bed when they are only 2 miles apart.. Also I was told different things about holding cost and whether or not I was allowed to use cash or not

Timothy P.
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These guys were great, but they are not who I reserved with. I reserved at a place very near my house, and they gave away my rental to a walk-in 15 minutes before I got there because they didn't properly check the calendar. This cost me 90 minutes round-trip time when I should have been packing.

John M.
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My experience could not have been better

Tamra M.
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Customer did not leave a comment.

Takisha M.
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🌹Very polite, very professional, very clean, very organized, awesome customer service and awesome workers,🤩

JAMES M.
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Customer did not leave a comment.

mary h. | Overall Experience |
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It is nice to have your service and I told Mira preciate everything

MARY B.
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Customer did not leave a comment.

Tanika M.
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Blake was really nice explained everything to me. Also showed me what to look for. The man when I drop off wasn't friendly at all.

Joseph T. | Overall Experience |
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Liked the availability of carts and size of elevator. Staff professional

TIFFANY S.
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Customer did not leave a comment.

Jennifer H.
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Customer did not leave a comment.

CONNOR G.
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Customer did not leave a comment.

KEITH W.
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Personnel very personable . Good job!

Abigail K.
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Both gentlemen working were very helpful and pleasant.

Roemelo M.
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Customer did not leave a comment.

Christiana H.
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Customer did not leave a comment.

LUIZ R.
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Customer did not leave a comment.

matthew C.
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Customer did not leave a comment.

James U.
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Customer did not leave a comment.

RAVEN K.
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Customer did not leave a comment.

SHERONICA M.
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Great service! This site went over and above to help us with our rental. They advised us on the best trailer to get and assisted with getting it connected. I don't normally leave comments, but was surprised that service was so good that I want people to know this location is very helpful.

Robert S. | Online Move In |
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Customer did not leave a comment.

richard C.
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Customer did not leave a comment.

Hayden K.
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Customer did not leave a comment.

STEPHANIEREGINA D.
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Customer did not leave a comment.

william t. | Overall Experience |
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Mr. Mankey should appreciate the staff he has as part of his team. They represent U-Haul very well! I would not hesitate to use U-Haul as my storage of choice again nor recommend it to family and/or friends.

Christian D.
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While I appreciate the effort behind the self check-in on the phone through the 24/7 online service, by the time I was done taking pictures of myself, my license, my passport, the van, and waiting for all of those things to be verified (my now-long hair kept me initially from being confirmed as being me), as well as hoping personal references will pick up the phone (one didn't because he was driving to help me with this move), and then my internet connection just being so so in the parking lot, I could have just gone to the desk and been off on my way 3 times over. I had to go in and get a key anyway. I would have felt no less safe just standing away from the desk while the guy ran my license at a location I have used several other times and I would have been in the computer already.

LYNN C.
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Customer did not leave a comment.

JULIA J.
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Initially when I arrived no one was inside. After waiting 5 minutes, I decided to take a look outside for help. A young man appeared on a scooter. He helped with my contract. He acted as if he was giving me a deal for the use of dolly that I wasn't sure I needed. After I returned the truck and checked my email I noticed that Blake charged me $7 for the dolly that was never placed on the truck. He also chose to charge me $28 when I made it clear in the store that I wanted the $14 insurance. I will be contacting this store to speak with a manager!

CHRIS T. | Overall Experience |
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All the staff were amazing. Helpful, knowledgeable and hustling.

Gregory Z. | Overall Experience |
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Customer did not leave a comment.

Richard W.
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Customer did not leave a comment.

Robert M.
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Customer did not leave a comment.

THOMAS S.
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Add more parking

Tim R.
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The pick up and drop off procedures couldn't have been any easier. The employees were very kind and courteous. They made the whole experience so much less stressful. I would definitely use uhaul again and will recommend them to all of my family and friends. Thank you.

Geraldine W. | Overall Experience |
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Customer did not leave a comment.

Cody M.
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There was agent "pending review" of my rental which was to be done via mobile app. That started at 2PM and by 5PM was not done, so I had to go inside. I reminded the lot attendant that was helping me, that I needed a dolly. Despite it being on the order and a reminder, I received a text saying the pickup was ready while I was parking my car. I went all the way to my destination to find that the dolly was missing. I had to go back. By the time I got back, the location was closed...

robert H.
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pick up was seamless. I was in and out in 15 minutes.

SILAS W.
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N/A

David P. | Overall Experience |
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Quick and easy service, just how I like it

Marion B. | Overall Experience |
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I love these guys! Management and team were all super helpful! I live in MD and stored my things here because I had such a pleasant experience the first time.

Martin W.
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No changes were necessary!

Joseph F.
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Customer did not leave a comment.

Marcia B.
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You all are very attentive to your customers, keep up the good work.

Andy G.
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Quick and easy and friendly

MATTHEW M.
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Customer did not leave a comment.

DINESHKUMAR P.
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There are cigarette buds in the ash tray of the vehicle. Wish I was informed ahead that smoking is allowed in the vehicle. Really bad smell and vehicle is old and has loud noise during the rental

HAROLD A.
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Customer did not leave a comment.

Susan T.
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Customer did not leave a comment.

Simon E.
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Return calls and stop stealing people's equipment left in the truck

Nora H.
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Customer did not leave a comment.

william T.
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Quite honestly, no improvements are necessary! The staff were very professional. Thank you.

Michael S.
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I thought the experience at both locations was great! I never had to touch the trailer. Swartz connected and checked everything for me and North Shore did the same before disconnecting it. Great experience.

Scott D.
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The gentlemen who accepted the truck telephoned me shortly after I departed and informed me that an iPad was left in the cab. In today's world, it takes a lot to do the right thing. Please let him know that his gesture did not go unnoticed.

Dominic V.
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Customer did not leave a comment.

Brent H.
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Very courteous staff, returned my equipment, and had me checked out with email receipt within a few minutes.

Paul A.
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Customer did not leave a comment.

Ernest D. | Online Move In |
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Customer did not leave a comment.

Sara S. | First Impressions |
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Customer did not leave a comment.

CARMEN F. | Overall Experience |
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I will continue using the storage unit

NATASHA B. | Overall Experience |
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We had the best experience! The workers were so awesome, they even left water bottles for us when they saw we were hot. Clean facility and great staff

Joseph T. | First Impressions |
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Efficient, convenient, professional, clean. Liked availability of carts and size of elevator. Couldn't find the stairs though

Faye B. | First Impressions |
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Customer did not leave a comment.

Adam B. | Overall Experience |
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I enjoy using U-Haul. Great service and nice facilities.

LINDA S. | Overall Experience |
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Customer did not leave a comment.

NATASHA B. | First Impressions |
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Shelton helped us to make the experience easy and made us feel right at home! We would recommend this facility to anyone.

Jackie C. | Online Move In |
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Customer did not leave a comment.

LaNisha C. | First Impressions |
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I always use this location but this last time my experience was beyond horrible! We returned with a large load of heavy furniture only to be blocked from entering into the lot by a large U-Haul truck some idiot parked blocking the entrance. There was a woman and her family blocked in the other side and couldn’t get out. My husband and I had to unload the furniture and squeeze past the truck to walk or heavy belongings very far to get to the entrance of the storage units. Unbelievable! We were on time restraints and this really messed us up along with making us extremely overly exhausted. We actually damaged some of our furniture just from not being able to physically carry the stuff properly that far anymore. Highly disappointed! They need a better system.

John C. | Overall Experience |
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Mice and their droppings everywhere. I have to buy a new bed because of the mice. I would not recommend anyone to use u haul on the north shore.

G.J H. | Overall Experience |
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Customer did not leave a comment.

Pamela S. | Overall Experience |
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Customer did not leave a comment.

Karina W. | Overall Experience |
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I truly enjoyed renting a storage room at this location. The staff is very friendly and professional. Storage is cleaned and well-maintained. The reason that am not renting is because I bought a house and now have space for my things.

Sabrina r. | Overall Experience |
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Customer did not leave a comment.

Nicholas B. | First Impressions |
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Great staff at this site. Very helpful in first meeting.

Marrina P. | Online Move In |
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Customer did not leave a comment.

Alexa L. | Overall Experience |
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The manager was amazing and made this whole processes easier and cheaper! He has several male employees who were also extremely helpful!!

Brennan H. | Overall Experience |
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It was really storage-y

Kathryn M. | First Impressions |
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Customer did not leave a comment.

Kaitlin B. | First Impressions |
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The owner helped us out. He made the transition beyond easy. This was the first time I’ve ever had fun moving!

Melanie B. | Online Move In |
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The website is not very intuitive. I had to call customer service to complete the process. When I got to the facility the agent started to enter all of my information all over even though I told him several times that I had done this online. He asked for payment and then realized that I had paid online. I was never shown the entrance to the storage or anything else about the storage. I was also confused about the free month storage and/or the free lock. I ended up with the free month but had to purchase a lock.

Carl H. | Overall Experience |
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Fairly easy to learn and use. Great service and product. Staff was always helpful. The only negative was that the card reader to get into the storage facility didn't always work when I swiped. But sometimes it did. 🤷. I moved into a bigger place and no longer need the service. Overall, UHaul has a great service. Thank you!

doris c. | Overall Experience |
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Customer did not leave a comment.

Terri H. | Overall Experience |
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Customer did not leave a comment.

Amber W. | First Impressions |
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Blake was amazing. He was very very professional, very knowledgeable was patient and very outgoing. He helped me with my ever need and walked me through the process of renting a truck as well as a storage unit. Showed me how to work everything every strip of the way! That’s a great guy that you have working there and I will request him everytime I come he truly is a asset to your company and hopefully he is rewarded for all his great work! Thank you so much Blake you have a loyal customer in me. When I recommend I will let everyone know to ask for Blake!!!!!!

Tenisha S. | First Impressions |
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Customer did not leave a comment.

Bradley M. | First Impressions |
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Customer did not leave a comment.

Sinan A. | Overall Experience |
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The storage experience with U-haul was really good. Brandon was excellent is explaining everything we needed to know about the access to the facility and how to use access cards. Thank you!

Leslie B. | First Impressions |
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Employees Mike & Richard very helpful perfect example of good customer service

Rusty M. | Overall Experience |
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The hours available to access the unit were annoying due to my schedule, however there should be an option to have access after hours if your schedule is opposite or different of others.

Cassandra L W. | Overall Experience |
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The staff were very friendly and accommodating everyone I needed anything.

bruce p. | Overall Experience |
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Customer did not leave a comment.

Randall A B. | First Impressions |
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Richard and the guys were more than helpful, getting an old man a unit very close to the door and backing the truck in. Great work.

donte h. | First Impressions |
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Your computer ripping me off, I returned the U-Haul parked it where I got it from, not only did I park it but I put the gas back in it which came up to ten bucks, I feel like I'm being ripped off,

loretta k. | First Impressions |
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Your people are excellent to work with

Dan B. | First Impressions |
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Simple process, everyone was very helpful and made for a seamless moving experience.

Christine M. | Overall Experience |
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Great customer service!!

MARKELIA Y. | First Impressions |
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It was terrible! After traveling hours on the road the storage unit was blocked in. I had to leave truck overnight and my money was stolen. I still haven't heard anything. The mngr is very rude!

Alaine M. | First Impressions |
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The customer service, application process and instructions on how to access the facility was handled professionally and with care. Thank you all.

Timothy P. | Overall Experience |
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Great choice, very good staff

Erin M. | Overall Experience |
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The guys that work there were helpful in getting me a spot near the door.

Holly C. | First Impressions |
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Excellent customer service!

Victor W. | First Impressions |
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Clean and easy to access units with plenty of moving carts to transport storage items from the loading area to the units.

Cassandra L W. | First Impressions |
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Very clean establishment . The staff was very helpful. It also was great to have my first month free.

Shyanne B. | First Impressions |
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It was easy

Joel G. | Overall Experience |
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The staff there. notably Brad, were helpful and informative. I recommend this location highly.

rich b. | Overall Experience |
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Nicest and cleanest storage unit I've ever used. Well lit, dry, no signs of bugs or mice like other places I've rented. It even has a sparkling clean bathroom, lol.

Timothy P. | First Impressions |
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The BEST U-Haul experience I have had. Bradley Mankey made the process easy and fast. The whole operation was more than I expected

Lisa P. | Overall Experience |
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My experience with Uhaul was a exemplary experience each time an issue arose one of the guys lamar, calvin or richard went above and beyond to make sure all was well with my account and satisfaction.

frank s. | Overall Experience |
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Thanks

Matthew M. | First Impressions |
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Everything was great but you need to do a better job with how you describe your promotions. Thought we were paying 19.99 for extra time to only find out after we were charged we were paying 39.99

Rael B. | Overall Experience |
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Michael was very helpful!!

Jermaine H. | First Impressions |
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Your worker are the greatest worker in the world. I will make sure I tell everyone I know to come to the North Shore U haul. The y have respect and love and passion for what they do LOVE THEM THANKS

Olivia H. | First Impressions |
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Getting in was easy and hassle free! Lamar Jones checked us in and even helped resolve an issue. He was extremely helpful and friendly! He gave us A+ service and explained everything in an easy way.

robert l. | Overall Experience |
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Over charged me at the last min.

CARMEN F. | First Impressions |
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Each person took there time and actually showed me where everything is and step by step what to do when a situation might happen the one sales person gave me useful information about the storage space

JOHN G. | Overall Experience |
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Great place -- couldn't ask for better experience! Was a customer for about 3 years.

Paul S. | First Impressions |
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All employes have been helpful and efficient. Excellent

Darren C. | First Impressions |
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They guys were very helpful and friendly made the day even better as we were extremely irritated moving. Thank you all

Peter D. | Overall Experience |
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I drove a 6x12 cross country from Oregon. The guys working that day Justin and ? We’re very helpful! I’d very much recommend this UHaul facility to anyone!

ernest d. | First Impressions |
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Fast and accurate service. Explained everything well!!!

Ebony C. | Overall Experience |
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I leased a 5x10 storage unit for 3 years. The untouched household items had ZERO dust! This location is SUPER CLEAN and tidy. I HIGHLY recommend this facility. Great job!

Sarah D. | Overall Experience |
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Very clean and well lit

ruthvik g. | Overall Experience |
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Like it

Jermaine H. | First Impressions |
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everyone is always super nice

deshawnna m. | First Impressions |
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I could not access my storage unit whoch cost me a day of moving my belongings. I was block out and then blocked into the parking lot because of the lack of direction and instruction for parking.

Benjamin B. | First Impressions |
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Justin was super helpful and friendly!

QUR ANAH Y. | First Impressions |
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Our storage move-in went very well with the help of Mike, Justin, and Lamar. Our total move took a few hours but they were very accommodating and helpful. We highly recommend this facility and reps.

Matthew P. | Overall Experience |
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Service at this location couldn’t be any better. Great staff. We rent here all the time

Benmichael I. | First Impressions |
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Great service

Sean F. | First Impressions |
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Everyone we spoke with (2 people) was courteous knowledgeable. The entrance/processing area was clean and organized. The storage facility was clean and well lit.

Mitchell W. | Overall Experience |
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Nice place and great staff. Our belongings were safe and secure.

James W. | First Impressions |
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The guys at U Haul do great job here on the north shore...

Saundra B. | First Impressions |
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Lamar and Brian were of great assistance. Excellent customer relations skills. "These dudes were awesome."

lynnette d. | First Impressions |
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The service I received was excellent. I look forward to continuingly doing business with u-haul .

Paulette C. | First Impressions |
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Rich and Lamar were a blessing after a stressful move!!! The Uhaul storage is the cleanest place I’ve ever seen! Thank you Rich and Lamar!

Jabril B. | Overall Experience |
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Staff was very friendly and helpful

Jeffrey L. | First Impressions |
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The guy who checked us in was very helpful and showed us how to use the ladder and how to lock the unit, great job.

lisa p. | First Impressions |
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Great assistance very helpful

Jermaine H. | First Impressions |
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i love how everyone works with everyone they treat people with a lot of respect so whatever they r doing keep it up Rick And Mike a superstars love them

Matthew P. | First Impressions |
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A great location and a very helpful staff!

rich b. | First Impressions |
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Customer service while getting a new unit was great.

John A. | Overall Experience |
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Thank you so much.

shawntia h. | Overall Experience |
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They was very nice and understanding

Selumbo C. | Overall Experience |
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The area is good and staff friendly I would recommend

mike d. | First Impressions |
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Quick and easy process. Pat was a big help. Nice clean facility too in convenient location.

Selumbo C. | First Impressions |
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The location are in very good condition and the staff are friendly and helpful, I really enjoyed

Kathleen G. | Overall Experience |
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Very very satisfied with the staff in particular, the guys in the store and Karen, the cleaning attendant.

Kedralynn T. | Overall Experience |
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Cody and Mike were awesome... EXCELLENT customer service!

Broadway E. | Overall Experience |
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Good job

Michelle H. | Overall Experience |
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Clean storage Friendly helpful staff

Jermaine H. | Overall Experience |
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they r always very nice i love to come and do business with uhaul

george d. | Overall Experience |
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This location is very professional and employees are extremely helpful. Great bunch of guys!

Charlotte K. | First Impressions |
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For my first time renting a storage unit...the gentleman who helped me was very patient and kind. Even down to explaing about the green tag. The facility was Very clean.

Troi G. | Overall Experience |
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I’m so grateful for the employee and the management of this company we appreciate everything that y’all did for me and my family ... I would recommend this facility to anyone who looking for Storage

CARMEN S. | Reservation |
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Fast professional service.

TOM S. | Overall Experience |
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Expensive, but worth it.

Vivek V. | Overall Experience |
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good

David S. | Overall Experience |
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Matt did a great job!

Mitchell W. | Overall Experience |
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Water leaking from AC pipes. Blankets on hallway floor to aborb water.

imani b. | Reservation |
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Great service

FELICIA B. | Overall Experience |
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It would be great to receive discounts for store items when you have a storage unit with up to date payments.

Richard B. | Overall Experience |
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Great services at competitive prices.

David S. | Reservation |
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Exceeded my expectations

wilma w. | Overall Experience |
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They never answer the phone in the office

Brian C. | Overall Experience |
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Staff was great, Very helpful...

delbert c. | Overall Experience |
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Totally free month of storage. I was out before 30 days and paid nothing.

Brian C. | Reservation |
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The staff was extremely friendly and helpful! Everything went as smooth as it could.

Abigail L. | Overall Experience |
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Cleanest storage unit I’ve ever rented from.

Anthony M. | Overall Experience |
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The move in and move out and the e-payment all were convenient.

Francis C. | Overall Experience |
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Very helpful staff.

Daniel C. | Overall Experience |
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My car battery died after parking at this facility. The staff were kind enough to give me a boost to get me going again. Thank you! Great service!

Abigail L. | Overall Experience |
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Cleanest storage unit facility I have ever rented in. Entire team friendly and professional. So glad I found this place- has made my complicated move a little easier to handle.

Dustin W. | Overall Experience |
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The staff went above and beyond to help us. If I need storage again, I’ll be right back to this location.

Tamika S. | Overall Experience |
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I would have given an excellent rating if it were not for the facility limiting access to units until 10p/11p. This really needs to change and is likely to stop me from being a repeat customer

Lisa E. | Overall Experience |
Rating:

Very Pleasant experience.... I would absolutely use them again.

Michele S. | Overall Experience |
Rating:

very nice facility. I had no issues while storing my mother's belongings there.

Sabrina B. | Overall Experience |
Rating:

I love it and was satisfied

No reviews have been submitted for this location.

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