Customer Reviews for U-Haul Moving & Storage of Plymouth

6247 reviews

1225 Hwy 169 N   Plymouth, MN 55441
(Located at Hwy 169 and 13th Ave South)

(763) 550-5290

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(763) 550-5290

1225 Hwy 169 N
Plymouth, MN 55441
(Located at Hwy 169 and 13th Ave South)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

nothing. experience was excellent.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Kent M. 
Rating:
5.0

Customer did not leave a comment.

Traci A. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Super helpful and unparallel customer services.

Michael X. 
Rating:
5.0

Customer did not leave a comment.

Dale F. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Great service. Text before pickup letting me know you would call the and The followup call were very much appreciated. Everyone in the process was helpful and professional to help me with a new location after my first choice was unavailable

Brian K. 
Rating:
5.0

Customer did not leave a comment.

GREGORY D. 
Rating:
4.0

Clean the windshield. I had to clean the inside and outside to make driving into the sun safe.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

WALIA H. 
Rating:
5.0

Great job. Great staff. Thanks.

Michael N. 
Rating:
5.0

Plymouth U-Haul Manager and crew run a professional, clean, and well maintained storage facility. Twice I improperly secured my storage area...and the lads gave me a call to let me know. I went down a locked the storage space up good and proper like. Thank for everything. Rob

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIM B.  |  First Impressions 
Rating:
5.0

Clean, affordable, decent location. Move in was easy, can't think of any negatives

Jesse C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZACHARY K. 
Rating:
4.0

Drop off location and employees were fine, but entire experience with uhaul was beyond disappointing, frustrating, and cost us extra money even though uhaul was at fault and failed to fulfill our original reservation/agreement. Gave less than 24 hours notice that they didn't have the truck we reserved a month ago, and no compensation or appropriate alternatives offered. Customer services was completely absent, and shady, unethical business practices in general.

Garrett H. 
Rating:
4.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

The staff there are friendly and so helpful and the atmosphere is upbeat. They so easy to work with and moving and storing things there was a treat.

Michelle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Worked very well for our move. No complaints

Wayne B. 
Rating:
5.0

Staff was professional and personable.

GREGORY K. 
Rating:
5.0

Associates were very friendly, professional and efficient.

MICHEL M. 
Rating:
4.0

For the No Answers - Depends if on future rentals, the truck doesn't reek of smoke, interior dirty - Uhaul on line process to return works then and Customer Service is availble w.o a long wait. Does anyone @UH actually test the online return process to make sure it works and the instructions are correct? Obviously not. Why no Live Chat option? None of this was part of what was "Guaranteed'

James R. 
Rating:
5.0

Customer did not leave a comment.

Benjamin P. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Major gas guzzler. I went all of 21 miles and had to put in $15 of gas

Mark G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

Christine W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura V. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Bradley L. 
Rating:
5.0

Customer did not leave a comment.

Tinamichele L. 
Rating:
5.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

RAGHAVENDRA J. 
Rating:
4.0

I really appreciate that U haul waived the Convenience fee because I didn't complete the self check in properly. More awareness of the self check in process and how it works should be promoted before the customer leaves. Especially when the customer indicates they will be returning the rental after hours.

KYLE S. 
Rating:
5.0

nothing the customer service was second to none i have used this location several times in the past and will continue to do so. I can always depend on this location 5 star service

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

CURTIS J. 
Rating:
4.0

I rented a car dolly, the metal parts of the straps existed rusty

Mostafa I. 
Rating:
5.0

Customer did not leave a comment.

Julie P. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

Customer did not leave a comment.

gina B. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
4.0

Customer did not leave a comment.

rodolfo h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary P. 
Rating:
5.0

Pickup was easy and quick. Employee was helpful and process was efficient. Truck was very clean, ready to go.&

John E. 
Rating:
5.0

Super indoor storage facility! Very safe and secure system, and plenty of carts available. Also, an added bonus of having a Goodwill drop off right inside of the garage (great idea!) And, convenient restrooms . This is an extreme improvement over the old outdoor garage storage places!!

Diana B.  |  Overall Experience 
Rating:
5.0

Good keep it up

SAMUEL RAJKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

It was fine. Overall Uhaul needs to update everything to make it easier to use. I wont rent uhaul again, instead opting for Penske.

Tony W. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
2.0

The truck was very old and unpredictable. I felt unsafe.

Julie L. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

The staff person who checked us out was abrupt and dismissive and didn't make any effort to go over anything with us. The guys who checked us back in were totally fine. The truck itself was okay for the few miles we needed it for ...

Rita F. 
Rating:
5.0

Customer did not leave a comment.

Annis P. 
Rating:
5.0

Customer did not leave a comment.

Joshua E. 
Rating:
5.0

Customer did not leave a comment.

Erika W. 
Rating:
1.0

I took a picture of my odometer upon receipt of the truck at uhaul. Was charged 2x the mileage used. I called to contest the charges. Man on phone was condescending and rude. Eventually was "refunded" the money as I had proof. Would not want any family or friends to be scammed by this place.

Stephanie K. 
Rating:
5.0

Easy to get to location. Staff was friendly and they had me in my truck and on my way within minutes.

Carissa W. 
Rating:
5.0

Customer did not leave a comment.

Lauren K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annis P. 
Rating:
3.0

Customer did not leave a comment.

Dao X. 
Rating:
5.0

Customer did not leave a comment.

RAVON F. 
Rating:
5.0

I always receive the best customer service here. Love this location and appreciate the staff.

SHAVONDA A. 
Rating:
5.0

Customer did not leave a comment.

Ryan J. 
Rating:
5.0

Staff was curteous and helpful.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Phil W. 
Rating:
5.0

Great experience with this company. Employees were friendly and knowledgeable

James E. 
Rating:
5.0

Made it easy to drop off equipment

BRYAN H. 
Rating:
5.0

Wonderful crew. The U Haul app was wonderful. Just walked in gave them my name, driver's license and credit card and I was on the road in ten minutes. Many thanks

Maynard F. S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The trailer was mechanically well maintained, the representatives were great, but as far as the looks and rusted rims on the trailer, it was a sad piece of equipment.

Marc M. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

frederick a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith F. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Came to the office to get a larger unit and everything was great. New Associate John was so friendly and did a terrific job taking care of my needs. The whole team at this location has always been great: Fred, Valerie, Josh(?), and now John.

KATHLEEN C.  |  First Impressions 
Rating:
1.0

I was charged for use of a dolly which I did not use. I was charged $31 for 7 gallons of fuel. I drove a total of 14 miles. I put one gallon of gas in the truck. the was fuel gauge was barely above the 1/4 mark when I rented the truck and it was barely above 1/4 on the gas gauge when I returned it. These extra charges doubled the price of my rental.

SCOTT J. 
Rating:
5.0

Customer did not leave a comment.

Kean M. 
Rating:
5.0

Very easy and efficient process. Highly recommend!

Irene L. 
Rating:
5.0

Customer did not leave a comment.

Lee N. 
Rating:
5.0

Customer did not leave a comment.

Rita F. 
Rating:
5.0

Customer did not leave a comment.

Peggy Kay D.  |  Overall Experience 
Rating:
5.0

Employee who helped me remove the trailer was very friendly

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Ethan L. 
Rating:
4.0

It was great a experience customer service was the Best!

Princess S. 
Rating:
5.0

Nice helpful friendly staff

Rachelle W. 
Rating:
5.0

Keep up the good work! Representative that checked me in was helpful and friendly. Everything went smoothly. Thank you

JULIE J. 
Rating:
5.0

I will be evaluating you as I go

David V H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrey L.  |  First Impressions 
Rating:
2.0

Overcharged and charged for equipment not that was nonexistent! Try getting a hold of ANYONE at from u-haul and it's a minimum of 45 minutes on hold EVERY TIME! Awful experience.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

MEGAN M. 
Rating:
5.0

The guys are the best ever I met. Thanks and I will be back..

Jongyoon O. 
Rating:
5.0

Customer did not leave a comment.

JASON L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

KAY D. 
Rating:
2.0

The counter person did not go over all the information and my bill was $100 more than quoted!!! Also I was instructed to put the keys in the after hours box BUT not about the online checkout - Was very frustrated yesterday after finding out about the extra charges for mileage, the $20 for after hours drop off. Will not be using this location again.

CAROL J. 
Rating:
5.0

It was a great experience from beginning to end. The people who took care of me at both ends were prompt, nice and took the time to explain the process and what I should watch out for. And the trailer was outstanding.

Jay H. 
Rating:
5.0

The truck was a disaster! Gas cap light was on most the time along with check engine light. Was told almost full when it was 1/4 empty I feel like for what we paid it was a complete rip off. Terrible noise the entire time driving it / needs to go to the truck cemetery.

JAIME K. 
Rating:
5.0

Staff was very polite and helpful. Three people working the front desk so line was pretty quick. Great business to work with.

RICHARD T. 
Rating:
5.0

The gentleman helping me was over the top fantastic! Very personable

Dean P. 
Rating:
5.0

Experience was excellent. Little to no wait on pickup or return. Friendly service. Helpful advice. Trailer was perfect for my needs.

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

Joni V. 
Rating:
5.0

UHaul needs to replace the older fleet of Fords. The Ford I used had 150,000 miles, had shifting issues. Update the fleet! My biggest complaint! Local UHaul in Plymouth, MN is always fantastic

John P. 
Rating:
5.0

Outstanding customer service & clean facility. Extremely impressed.

Patrick B.  |  First Impressions 
Rating:
5.0

Jeff was great!!

Kelly J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn T.  |  Overall Experience 
Rating:
5.0

I had some trouble accessing the sliding doors to open activate box was not working properly kept saying denied hopefully that will be fixed

Carolyn T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william o.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charlie B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle D.  |  Online Move In 
Rating:
5.0

I need to do my home work checking out other storage facilities. You are super convenient to me. So I will be back for something.

David H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

I had an excellent experience with U-Haul. When I was packing up my belongings and I was short a couple of U-Boxes they were prompt in getting me more. They were always willing to help accommodate as moving can be so stressful anyway. The things that could be improved upon are that they have U-Boxes that are 2x the size that they are and a way to track where your boxes are in the delivery process...especially to another state. Great experience!

Debra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURIE I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JON R.  |  Overall Experience 
Rating:
5.0

Good experience, but a little high priced compared to the competition now days.

Michael B.  |  Overall Experience 
Rating:
5.0

The person (Patricia) who booked the rental space over the phone with me) was amazing! And Kevin at the facility went above and beyond to help me. Really amazing help and professionalism. I will highly recommend the company to anyone.

Patricia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol H.  |  Overall Experience 
Rating:
4.0

Entry process was unclear

James J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

robert h.  |  First Impressions 
Rating:
5.0

Experience could not have reasonably been better. Recommended.

Peter S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott K.  |  First Impressions 
Rating:
5.0

Professional and friendly staff, particularly Fred, who clearly knows what he is doing and was able to accommodate and guide me through out my check-in experience. He considerately chose a storage unit near the loading dock, ground level, after he heard I was loading an antique upright piano. He then took the time to walk me through all of the access steps that needed to be taken during and after-business hours. There are restrooms, drinking fountain and multiple carts available which made the ease of moving SO much better.

Kirin D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha G.  |  Overall Experience 
Rating:
5.0

So nice!! Easy to understand the entire process for renting actually 2 trucks this week for different projects. I also rented a storage locker and was happy with the price. Loved the enclosed load/unload area.

Susan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

epg media l.  |  First Impressions 
Rating:
5.0

Outstanding

Bill M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darryl W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Andre S.  |  Overall Experience 
Rating:
4.0

Customer rep gave great service!!! Very pleased with location and ease of access!!

melissa m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria R.  |  Online Move In 
Rating:
5.0

Not only would I recommend the location, I have to many people!!!

CINDY K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica S.  |  Overall Experience 
Rating:
2.0

I moved out because Uhaul trucks and vans were frequently parked directly in front of the loading doors of the climate controlled area. When I asked about it at the office and told them I was moving out due to this issue the response was "that's fine". 2 year customer gone for good.

Daniel A.  |  Overall Experience 
Rating:
5.0

Couldn't have asked for a better storage facility If Ever I need another storage facility it will be U-Haul

MICHAEL F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa A.  |  First Impressions 
Rating:
5.0

This is a wxcellent facility and the customer service at this location is outstanding.

Barbara S.  |  First Impressions 
Rating:
3.0

I only got a unit because it was free. I was incredibly frustrated I was forced to purchase an unnecessary lock prior to getting my space

Chrystel P.  |  Overall Experience 
Rating:
5.0

Everything on site was great. I did get an email telling me that my rent for next month it was due, well after I canceled my renewal, so that was scary, but the "actual" human people working at this location were very helpful and kind.

Natasha T.  |  Overall Experience 
Rating:
5.0

We appreciate the space that was available to us from uhaul. Thank you

ROB H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ernest D.  |  Overall Experience 
Rating:
3.0

I was pleased with service and loading area. However, I am not pleased I had to purchase a lock when I had already purchased one--the lock provided was less secure than mine and I am not overly concerned about cutting due to the lack of valuable items, renters insurance, and the front door security. This seemed like an extra "fee" that really made the unit not "free" espically when the lock was not cheap.

Chrystel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dillon L.  |  Overall Experience 
Rating:
5.0

Service was great, the facility was very clean, I will definitely use this Uhaul storage facility again. Thank you

Carol F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antony V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom F.  |  First Impressions 
Rating:
5.0

One of the best experiences I’ve had dealing with a business ever.

Dan O.  |  Overall Experience 
Rating:
5.0

Staff member went out of her way to help me. Very pleased! Thank you

Julianne G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yusef B.  |  Overall Experience 
Rating:
5.0

Thanks for the all

Ivette R.  |  Overall Experience 
Rating:
1.0

The manager and his team lied and said I could not get a truck in the entire state of Minnesota. They are racist to the core.

Traci W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mary c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gary W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina T.  |  First Impressions 
Rating:
4.0

The storage next to mine had a strong, strong odor of curry, which made my unit smell like curry also.

Adam H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yusef B.  |  First Impressions 
Rating:
5.0

Five years of great service!

KIMBERLY F.  |  Overall Experience 
Rating:
5.0

Fred and team take customer service to the next level. Very customer-focused. A great experience working with them.

Tim L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory B.  |  Overall Experience 
Rating:
5.0

I have to say U-Haul has been so good to me and helpful. Really your staff is awesome, they are always so calm and know how to help you. Sometimes the staff made my sh1tty day much less sh1tty just by being their calm, humorous, helpful selves. If you haven't told your staff they rock, you should, because they are a true blessing. Thank you so much!

Carmen S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lauren K.  |  First Impressions 
Rating:
5.0

Fred and the entire team were VERY helpful and courteous through the entire process of storage, loading U-boxes, and shipping. I would highly recommend using this location for any of your needs.

nicholas t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jasmine l.  |  First Impressions 
Rating:
5.0

The staff was friendly, very competent, andprofessional; I will definately go to them again for moving needs! The only misunderstanding was upon return, when a female staff assumed that the van was empty when we brought it back, so, without asking, sent us to the check-in tent. She had to be told that we were still loaded, renting a storage locker first; she shouldn't have assumed.

Jayme N.  |  First Impressions 
Rating:
5.0

Great experience with van and storage room rentals.

Donald M.  |  Overall Experience 
Rating:
5.0

Clean storage Very helpful and professional staff

Maamoun A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael S.  |  Overall Experience 
Rating:
5.0

Service was great and very helpful, would highly recommend

Michael S.  |  Overall Experience 
Rating:
5.0

This was the best storage experience we could've asked for. The staff were very friendly and helpful at every stage of the process, there was never a long wait to talk to anyone, the facility was extremely clean and easy to access. Would definitely recommend to anyone else who needs storage in this area!

Mary P.  |  Overall Experience 
Rating:
4.0

ThIs location was great, but the Brooklyn Park location was awful. I picked up a trailer there the customer service was absolutely unacceptable, she was rude and Obnoxious.

Moon H.  |  Overall Experience 
Rating:
5.0

Listen, Fred and the crew at Plymouth Uhaul are amazing. Outstanding customer service, friendly, kind, and seriously interested in making your life easier. Just a great bunch of people. Everything about the rental experience and move-in was perfect!

Teresa H.  |  First Impressions 
Rating:
5.0

I would highly recommend this facility

Dennis J.  |  Overall Experience 
Rating:
5.0

Overall a smooth experience!

Seth L.  |  Overall Experience 
Rating:
5.0

Andre and Andi were both super nice!!

nicholas t.  |  First Impressions 
Rating:
3.0

The two most important elements were very good; overall cleanliness and temperature controlled for storage of art work. Staff found me a location that was convenient as I moved work in and out frequently. I was frustrated by the inconvenience of the pass card frequently not working without multiple attempts (at times having to call for assistance). The available access hours were at times limiting.

JOHN N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark L.  |  Overall Experience 
Rating:
5.0

Very well taken care of. Clean, Well organized, well maintained, convenient location, helpful and friendly staff. I would recommend this location. Always busy but well staffed!!!!!!

Amy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RaShawn P.  |  Overall Experience 
Rating:
5.0

Excellent service, fast and easy. I will definitely use again.

Christine M.  |  Overall Experience 
Rating:
5.0

From the time I walked in I seen nothing but professionalism. I was greeted, my questions were answered and I left feeling like I was given the best value for my money.

Krista P.  |  First Impressions 
Rating:
4.0

Good Location

Venys B.  |  Overall Experience 
Rating:
5.0

Staff was helpful and courteous- thanks!

marta j.  |  Overall Experience 
Rating:
5.0

The guys were great this is the second time I’ve rented space

Craig K.  |  Overall Experience 
Rating:
5.0

Extremely convenient and easy to use.

Katherine K.  |  Overall Experience 
Rating:
5.0

Very welcoming atmosphere, employees were very helpful as well as the store Manager. Mr Fred showed consideration to my situation of my prior experience. Overall the team exceeded my expectations!!!

cynthia c.  |  First Impressions 
Rating:
5.0

The experience of professionalism was above par. Great team at U-Haul Moving & Storage of Plymouth; I HIGHLY recommend this location for all moving and storage needs!

ORVIE B.  |  First Impressions 
Rating:
5.0

Great facility

mark r.  |  Overall Experience 
Rating:
5.0

Excellent experience

Laroy L.  |  Overall Experience 
Rating:
5.0

Very well operated business at Plymouth U-haul. Place is immaculately clean all the time. For 16 months I was in and out of the property and also rented vehicles and the staff was always very helpful.

Dale W.  |  Overall Experience 
Rating:
5.0

Very nice facility and competent staff.

Mark B.  |  Overall Experience 
Rating:
5.0

Our experience was awesome with this uhaul facility. Great staff, clean facilities, super convenient. All staff were super friendly, kind, and helpful!

John C.  |  Overall Experience 
Rating:
5.0

The guys here really show great customer service- I needed a short-term facility for temp storage after my mom passed away- they were so accommodating and so nice. Impressive! Will use again!

amry r.  |  Overall Experience 
Rating:
5.0

I would recommend this location

Kay s.  |  Overall Experience 
Rating:
5.0

The staff was super helpful and so great at communicating details and accommodating. I would recommend U-Haul to my friends!

Matthew P.  |  First Impressions 
Rating:
5.0

Staff person was very thorough and friendly in explaining what we needed to do. He also did a walk- through demonstrating how to use cards, where to enter, etc.

bj S.  |  First Impressions 
Rating:
5.0

was great facility and staff was very helpful great experience and will use this facility again. thanks

Jan W.  |  Overall Experience 
Rating:
5.0

Great facility.

James J.  |  Overall Experience 
Rating:
5.0

Good

tim h.  |  Overall Experience 
Rating:
5.0

Thanks for letting us try it after renting a U-Haul. While we ended up not needing it more than a month, this was a good experience for us and would recommend it to others.

Pamela L.  |  Overall Experience 
Rating:
4.0

I do a lot of business at this location. Never leave with a problem. Will continue using this location for my packing and storage needs.

JEFF B.  |  Overall Experience 
Rating:
5.0

I found the staff at this location to be very helpful and friendly. I was feeling so stressed about moving, but they were really reassuring, knowledgable and helpful.

LISA L.  |  First Impressions 
Rating:
5.0

It was great and easy access

Cynthia S.  |  Overall Experience 
Rating:
5.0

Great service and friendly staff

Andrew C.  |  First Impressions 
Rating:
5.0

The building was clean and well lit. The access was convenient and I felt my furniture was safe and dry. Staff was very friendly and accommodating.

Joanne B.  |  Overall Experience 
Rating:
5.0

Clean and well run facility!

Patti ann c.  |  Overall Experience 
Rating:
5.0

The staff had many busy times of overwhelming people coming in at once but they continuously made a way to satisfy myself and others customer service

markell p.  |  Overall Experience 
Rating:
5.0

Great facility, thank you for keeping it clean and easy to use!

Paul m.  |  Overall Experience 
Rating:
5.0

excellent service

PAUL B.  |  First Impressions 
Rating:
4.0

good service but a long wait. Need more help to handle everyone!

DonLoy F.  |  First Impressions 
Rating:
5.0

EXCELLENT service. Keep it up

Rakesh N.  |  First Impressions 
Rating:
5.0

The service and the facility exceeded our expectations. It was clean, well lit and provided easy access to the storage units. The loading area was huge, well lit and offered dolly's.

Brett S.  |  Overall Experience 
Rating:
5.0

Very very happy Never been so happy with other storages that I had before amazing people overthere Love this place 😊

Sylvie S.  |  Overall Experience 
Rating:
5.0

Loved the A?C!

Bryan M.  |  Overall Experience 
Rating:
1.0

I paid for the unit through the end of the month. I had NOT checked out with the facility and was terminated because there was nothing in the unit. When I called, the staff was completely rude to me.

EDWARD P.  |  Overall Experience 
Rating:
5.0

The staff was amazing and extremely helpful. They didn’t rush us even though we came just before closing. They went above and beyond to provide a wonderful experience and help us out.

Kimberly L.  |  First Impressions 
Rating:
5.0

Excellent

Annette W.  |  Overall Experience 
Rating:
5.0

This place is super clean and accommodating. Staff are very helpful. The bathroom smells great and is clean. I will always come back to this U-haul for my storage needs.

Welde D.  |  Overall Experience 
Rating:
5.0

Fred was very patient, informative, and professional in explaining what we need to know. Very impressed!

Leif H.  |  First Impressions 
Rating:
5.0

Employees were very helpful and friendly! Facility was clean and secure.

marta j.  |  First Impressions 
Rating:
5.0

A+

Robert K.  |  Overall Experience 
Rating:
5.0

Service was exceptional from everyone we dealt with. The facility is great. Clean, well-lit, great equipment.

Jan K.  |  First Impressions 
Rating:
5.0

Very nice facility that was easily accessible at all hours. The staff was very friendly and helpful. They also have a great sense of humor.

Chi N.  |  Overall Experience 
Rating:
4.0

I did not like the rat poison in the unit.

Katie K.  |  Overall Experience 
Rating:
4.0

Friendly staff. Hardworking and helpful

Stephen M.  |  First Impressions 
Rating:
5.0

ALWAYS HAPPY WITH COMPANY

DALE E.  |  Overall Experience 
Rating:
4.0

Very helpful and friendly staff. The storage units are clean and seems very safe and secure.

Chi N.  |  First Impressions 
Rating:
5.0

Thanks U-Haul for securing my things,I do appreciate. Everything was well intact

Susannah M.  |  Overall Experience 
Rating:
4.0

DURING BUSY TIMES MORE PEOPLE TO HELP AT DESK WOULD BE GREAT OTHER WISE NOTHING BAD TO SAY

Sarah T.  |  Overall Experience 
Rating:
5.0

Exceptional and friendly service

Kim B.  |  Overall Experience 
Rating:
5.0

I thought I had seen on the website a later time but when I got to the facility, it was not accessible. You have to get very very close to the door for it to open.

Arcenia M.  |  Overall Experience 
Rating:
4.0

Only difficulty was with the garage doors. Worked well the first two years. This last six months I would have to push the button to open the garage door and then quickly back out.

GRACE W.  |  Overall Experience 
Rating:
5.0

iii

KEN D.  |  Overall Experience 
Rating:
5.0

Reserved the space via phone prior to going to location. Natl support service and on site rep we’re great: friendly, helpful, answered my questions, didn’t rush me, knew and utilized data system well.

emily s.  |  First Impressions 
Rating:
5.0

Went very well.

Howard T.  |  First Impressions 
Rating:
5.0

Easy rental process and superb customer service from start to finish! The facility is spotless, easy to access and the covered off loading dock is super functional.

Kathleen D.  |  First Impressions 
Rating:
4.0

m

WILLIAM D.  |  Overall Experience 
Rating:
3.0

Pretty good.

Randy M.  |  First Impressions 
Rating:
5.0

Excellent experience. Very helpful, clean truck and storage unit, friendly employees.

Paul m.  |  First Impressions 
Rating:
5.0

Nice units at a fair price.

Ronald G.  |  First Impressions 
Rating:
5.0

The overview of the process of how to access the storage unit was informative, friendly, and professional. Extremely well done!

KEN D.  |  First Impressions 
Rating:
1.0

Charge me a late fee and i had move out two days before my time and i told them i even rented a truck from them telling them everything

bonteaus s.  |  Overall Experience 
Rating:
4.0

Every one I worked with was great. They explained everything thoroughly.

Boris B.  |  First Impressions 
Rating:
5.0

This may be the best u-haul & storage facility ANYWHERE! Staff goes above and beyond to be helpful and the indoor parking , ramp, and storage with numerous carts make moving and storage the best

donald g.  |  Overall Experience 
Rating:
4.0

I had a ubox so initially getting access to it was a bit of a wait. Because the place was so packed. Always busy. they put my Ubox in a spot so I can easily access it so they were accommodating

nadine w.  |  Overall Experience 
Rating:
5.0

The guys were great, good with detail and were professional.

markell p.  |  First Impressions 
Rating:
5.0

OMG amazing staff. I forgot to cancel my unit after moveout; 2 days later a woman called to check in, because she noticed the lock changed while doing rounds. Humidity/mold a long term concern, tho

TIMOTHY M.  |  Overall Experience 
Rating:
5.0

Fred Glunz and company were all very helpful and accommodating when I was finally able to retrieve my belongings from their storage facility 3/3/19 to join me in Arizona. They are all AWESOME!

Julie N.  |  Overall Experience 
Rating:
5.0

Informative, professional, delightful customer service getting set up with a storage unit. Orientation walk through explaining access was clear and the unit is impeccable. Keep up the great work!

Celeste L.  |  First Impressions 
Rating:
4.0

AMAZING Staff and Management!!! 👍

BETH L.  |  Overall Experience 
Rating:
5.0

Clean

Maamoun A.  |  First Impressions 
Rating:
5.0

Very efficient and friendly staff. Thank you! After a lengthy few days of packing and moving, it was great to have the speed and efficiency at U-HAUL to finish!

PATRICIA A H.  |  First Impressions 
Rating:
4.0

Good experience

Donna D.  |  Overall Experience 
Rating:
5.0

We were impressed with the cleanliness, the staff and maintenance of the facility.

Carole F.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

Machelle N.  |  First Impressions 
Rating:
5.0

Very professional group. Would highly recommend to anyone in need of moving and storage assistance.

Fred S.  |  Overall Experience 
Rating:
5.0

...

Mike S.  |  Overall Experience 
Rating:
5.0

The staff was so helpful and kind and the drive in feature is a huge bonus.! Thank you so very much!! Cathy Corgard Fair and Square Remodeling

fair and square r.  |  Overall Experience 
Rating:
5.0

This is a great facility and every staff person we encountered went out of their way to make it a great experience. I would highly recommend!

MARJORIE E.  |  Overall Experience 
Rating:
5.0

We appreciated our unit location and convenience.

Dianne A.  |  Overall Experience 
Rating:
5.0

No complaints at all

ken s.  |  Overall Experience 
Rating:
5.0

Thank you.

Kristen S.  |  Overall Experience 
Rating:
5.0

Thank you.

charlette w.  |  Overall Experience 
Rating:
5.0

Everyone was so friendly and accommodating. Moving can be such a hard time and the staff here made it easier in us.

ashlee f.  |  Overall Experience 
Rating:
5.0

The gentlemen that helped me was so nice and answered all of my questions. I was impressed by your facility.

Tammy S.  |  Reservation 
Rating:
5.0

We got very good service. Also liked the facility. It was clean, well lit and felt very secure.

Carole F.  |  Reservation 
Rating:
5.0

Good staff and secure facility

Bob G.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and super helpful.

Amanda A.  |  Overall Experience 
Rating:
5.0

Staff was friendly and very helpful

juillame d.  |  Overall Experience 
Rating:
5.0

Very clean convenient and all of the staff were helpful and courteous

Molly B.  |  Overall Experience 
Rating:
5.0

I thank you and would Recommend up storage to everyone and hall trucks

Lori H.  |  Overall Experience 
Rating:
5.0

The staff was always very helpful and accommodating! Thank you!

Margaret V.  |  Overall Experience 
Rating:
5.0

Nice knowagable Staff. Clean facility and grounds. Very Secure.

Kreg L.  |  Reservation 
Rating:
5.0

Staff went above and beyond to be helpful and make things work out even though the place was busy and they were scrambling to keep up.

CATHERINE B.  |  Overall Experience 
Rating:
5.0

ACCESS hours would be nice if they were a bit longer, but I understand that it would compromise the security level if it was open during non-business hours.

Mats R.  |  Overall Experience 
Rating:
5.0

This is the best mini-storage experience I have ever had!

MIKE A.  |  Overall Experience 
Rating:
5.0

The staff was very attentive and the facility VERY clean. Would definitely use them again when needed.

Maureen M.  |  Overall Experience 
Rating:
5.0

thank you

IDALIA G.  |  Overall Experience 
Rating:
5.0

Great service. Will come back if I have storage needs in future

STEPHANIE K.  |  Overall Experience 
Rating:
5.0

Turned out the Ubox was the perfect solution to a 2 week gap between apartment moving and a trailer for $5 more than fair!

Pam B.  |  Overall Experience 
Rating:
5.0

Great facility from the manager to front line staff! I would rent there again if needed.

Gail M.  |  Overall Experience 
Rating:
5.0

Allory was a great employee and I found to be nice and engaging. Unique garage access is a plus.

Gary C.  |  Overall Experience 
Rating:
5.0

Your storage facility was A+ in every way.

Bruce H.  |  Overall Experience 
Rating:
4.0

Staff was really friendly and pretty knowledgeable.

DeJuan D.  |  Overall Experience 
Rating:
5.0

Fred is a really wonderful manager! He went out of his way to be accommodating and helpful. I had a very good experience here, thank you!

MIRIAM W.  |  Overall Experience 
Rating:
5.0

Nice

At T.  |  Reservation 
Rating:
4.0

Only had a couple issues. But was fixed right away. Great staff. Very helpful.

Linda M.  |  Overall Experience 
Rating:
5.0

Super understanding staff really amazing people.

Sophia F.  |  Overall Experience 
Rating:
5.0

Every person I spoke with in Plymouth was very pleasant and helpful.

Dale W.  |  Reservation 
Rating:
5.0

Jack Taft Rd north Syracuse NY. He was Professional. Knowledgeable and pleasant.

rodey s.  |  Reservation 
Rating:
3.0

The units themselves were nice & the staff was helpful but not marvelous. I would tell the staff did not like their job or dealing with customers. The supervisor Fred was great though.

Kayleen H.  |  Overall Experience 
Rating:
1.0

Very pushy salesperson

KEVIN K.  |  Reservation 
Rating:
3.0

The staff wasn't very competent. Call had to be made to rectify several situations.

Nicolle B.  |  Overall Experience 
Rating:
2.0

Happy with the storage.

PUSHPA W.  |  Overall Experience 
Rating:
4.0

.

ANTHONY S.  |  Overall Experience 
Rating:
5.0

The facility in Plymouth MN was fully adequate in every way. The faculty on Packers Ave in Madison WI is understaffed—1/2 hour waiting lines and no one answers the phone; not too happy about this.

Guy m.  |  Overall Experience 
Rating:
5.0

Staff went above and beyond to answer questions and make sure the move went smoothly

Matthew K.  |  Overall Experience 
Rating:
5.0

U haul was the only choice the price was right would choose u haul again happy with the company the only problem I had was when returning the u box they had trouble getting the receipt to print out

adam b.  |  Overall Experience 
Rating:
5.0

This is the only Storage Location I use no matter where I am moving too!

MONICA P.  |  Overall Experience 
Rating:
5.0

Thank you Managment was very efficient and thorough .Took the time to show unit and cards and review service rules. Friendly and engaging. Would definitely use again.

PAT M.  |  Overall Experience 
Rating:
4.0

There is one are of improvement needed: 1) The bathrooms often went a couple days without cleaning. Bathrooms should be cleaned daily in order to prevent customer discouragement.

Jamey R.  |  Overall Experience 
Rating:
4.0

Wonderful

Diane H.  |  Overall Experience 
Rating:
5.0

Never a problem. Very clean and employees were always very helpful. Thank you.

Susan D.  |  Overall Experience 
Rating:
5.0

Great

lisa a.  |  Overall Experience 
Rating:
5.0

The new guy "Reese", Matt, Fred, two other guys and a female were super helpful at this storage unit. We had two units for almost 11 months. I loved our facility, and the friendly staff!

Shannon W.  |  Overall Experience 
Rating:
5.0

An incredibly clean facility. When I think storage facilities I imagine knicks and dents as a normal sight, but everything was so well taken care of. People were extremely nice and helpful. 10/10

David J.  |  Overall Experience 
Rating:
5.0

Very Friendly and helpfull staff everytime I went in for supplies or reservations.

Eveline R.  |  Overall Experience 
Rating:
2.0

Ridiculous that I brought attention to the fact that the alarm went off several times when I checked in properly. I mentioned it and no one really seemed concerned

Stephanie L.  |  Overall Experience 
No reviews have been submitted for this location.

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