Customer did not leave a comment.Harry C.
Customer Reviews for U-Haul Moving & Storage of Port Morris
Bronx, NY 10454
(Off Bruckner Blv)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri-Sat: 7 am - 8 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Emilio H.
Everything and everyone that took care of me were excellent. Thankyou all very muchPamela P.
Cathy is a Excellent worker. Great customer service very attentive. She helped me and gave me great advice with my moving which, im so happy that im done.😁 Cathy thank you so much for your time. Great customer service! Im smelling promotion for Cathy great candidate for Manager. 🙏 I would definitely use uhaul again. 🙂Miriam C.
Friendlier service amongst the staff will be a major improvementMiguel R.
Amazing staff, very friendly and helpful every time I was there!Brandon W. | Overall Experience
Customer did not leave a comment.OLIVER J.
The intake man got me out of there super quick. He also was able to accurately direct me to public transportation. Good job!Karen S.
Customer did not leave a comment.Natividad M.
Customer did not leave a comment.Rebecca G.
Customer did not leave a comment.Shantel M.
Location was convenient and plenty of on-street parking. The check-in process was fairly smooth. Returning after hours require some minor techie skills since it's mobile but fairly simple for me. I don't have any improvement suggestions.Raymond M.
Customer did not leave a comment.Khalifa S.
Customer did not leave a comment.COLINA M.
Better service in providing customers with good serve as for when they pick up the vehicle and it on empty & fill it up when bringing it back should get reimbursed & not charge on the mileage 😡providencia G.
Great service all around!Tariku S.
Customer did not leave a comment.Sean B.
booked a reservaction for east harlem and they re-directed me to the Bronx location. Extremely annoying. Employee at the east harlem location told me this happened 11 times that dayCesar S.
Customer did not leave a comment.Aidan L.
Customer did not leave a comment.Valentine I.
Customer did not leave a comment.STEVE C.
The Location was much better than 383 Grand Concourse where everyone was asked to do everything online with the least service possible.Created a bit of chaos and a long wait. I'm glad I switched to the Bruckner location where I found the the truck I needed. The location Manager/owner was also involved, which was the icing on the cake. Thank you Team . Great Job👏🏾👏🏾👏🏾Mamadou S.
Absolutely nothing you guys did just fineJulio C.
Customer did not leave a comment.Ashley W. | Overall Experience
Customer did not leave a comment.Javieliza S.
Customer did not leave a comment.Nelson R.
Great serviceJorge G.
Me encanto buen servicioAlexander A.
The worker that hookup my trailer was very professional and well mannered will keep renting form this location as long as you keep this young man that works the yard and office worker where good tooDudamel V.
I feel like it costed too much but its ok I understandCamille H.
Customer did not leave a comment.Carlos P.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Segundo S.
Check all vehicles first to make sure that they're in good running condition mine had an oil issue which caused the pistons in the engine to over work themselvesRobert W.
They was perfect in all the matter that from me concerned..Thks you very muchâ€¦😇🙏Miguel T.
We arrived shortly after closing and a gentleman was still there who was so helpful showing us where our unit was and where to leave the truck. A great experience. Thank you!DANIELLE M. | Online Move In
Customer did not leave a comment.DIANE M.
She was a great helpNoel E. | First Impressions
Everything in this U-Haul Location is beautiful 🤩 nice and cleanCarlos H. | First Impressions
I had emergency come up so got there before 9am reservation and I did not have time to call. However, the front desk person was so gracious and she explained the process but also helped me get my reserved equipment. The gentleman who helped us connect trailer and remove it was very helpful, efficient and fast. We observed him giving great customer service, smiling, being pleasant, and informative and answering our questions with a positive attitude. I liked the customer service here so much that I will do all my future rentals from this location.Bryan B.
Customer did not leave a comment.SIDY D.
Make shure the back box of the truck is clean because i have to whash the inside son one do pup 💩JONATHAN V.
Great and easy experience. Everyone was very helpful.leini P.
Customer did not leave a comment.Logan M.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Karen T.
Customer did not leave a comment.Segundo L.
Customer did not leave a comment.Samuel M.
You already provide excellent services.Zhengping H.
Customer did not leave a comment.James D.
Have employees that help and walk you they the processDarryl E.
Tyrell and Edwin they went above and beyond to helping me making my move in easy I give them 1000⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🙏🏻Carlos H. | Online Move In
Everyone was great and I left a 5 star review on googleSujindra R.
Customer did not leave a comment.WILLIAM M. | Overall Experience
The staff are very professional and no hassle getting my equipmentTyrell O.
front desk girls were amazing!mariel T.
Maybe adjust the wireless process. It lagged very intensely.Mari S.
Extremely professional and personable staffJude S.
Next time I will order earlyArie C.
Customer did not leave a comment.MARIO R.
Customer did not leave a comment.julio C.
Customer did not leave a comment.DAVIDHAIM L.
Everything is perfect, love costumer service in this location . GraciasAngel V.
To rent a trailer i hqve to but a hintch and then hintch no right size so i have to buy an adaptor . 60 $ more .. :(John L.
Higher better management and staff that don't mislead and overprice renters. Don't charge the customer for seven miles when they only traveled less than two miles. The management George and staff Eddie at the location 780 East 138th Bronx New York are not doing the proper quality control on the vehicles. If this matter is not resolved we will be taking further actions and influencing our family friends and social media followers not to rent from UhaulRUBELL G.
Customer did not leave a comment.Otilio P.
Very Dirty truckVincent S.
I've been a UH Renter for Maneee Years!! Great Customer Service here!! Awesome Agents!! I would like LIGHTS!! Brighter corridors would be Excellent for me. Maybe UHaul can consider innovative marked color â€œzonesâ€ so we don't get lost finding our way around. (I've seen too many scary movies) pure Terrific service for me!!MERCEDES A.
Great service manager rocks!!olmedo A.
Customer did not leave a comment.Kyle S.
Nothing outstanding location!!!TYRELL M.
Keep up the good workLUIS JR D.
Customer did not leave a comment.Ricky W.
Staff are on it. In and out in five. Just good quick service.joe C.
Uhaul is the best rent company in usFALLOU G.
The drop off was easy and convenient.Rodney D.
Customer did not leave a comment.Armando B.
Customer did not leave a comment.Frank E.
Excellent job Nothing to change on my end Fast service and customer service great 👍MARYANN S.
Very helpful staff around. Super smooth drop off and storage process!Himanshu B.
I love this place! Sooooooo clean and professional!!!Debora S.
Very professional I liked the attention I recommend themEyden M.
U-HAUL is Definitely The "BEST " Rental company in the USA ...NO DOUBT ABOUT IT...Sidy B.
I was robbed. Someone opened the van that was supposed to be locked. I made sure to look at the orange indicator every time to make sure it was locked. They stole my bag with all my money and cards. I had to change all my locks on my storage units.Michelle D.
Customer did not leave a comment.Andre Y.
Customer did not leave a comment.Taneka B.
Customer did not leave a comment.Armando M.
Customer did not leave a comment.JESUS M C.
Helpful and very friendly!Brad W.
Customer did not leave a comment.Fanta B.
Customer did not leave a comment.ramon antonio S.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Samantha H.
Customer did not leave a comment.Ahmed H.
Very nice gentleman that checked me outBaly H.
Customer did not leave a comment.James S.
We at East Side House Settlement Inc. appreciate the quick and professional atmosphere at this location. The clerks are kind and knowledgeable and the rental equipment we receive are in top shape. We recommend this location and we give U-Hual two thumbs up for a job well done!Ignacio V.
George as the manager at the location 138 Willow Ave. the great manager thereFrancisco R.
Improve the Customer service representative they are rude, increase the staff, increase the accessories hand cart dollies blankets...Andre B.
Customer did not leave a comment.Aquiles R.
Great customer service!Logan B.
I'm so happyJonas P. | Overall Experience
Customer did not leave a comment.SABRINA P. | Overall Experience
Customer did not leave a comment.Angel C. | Overall Experience
Customer did not leave a comment.RAMARJ A. | Overall Experience
Customer did not leave a comment.Jason R. | Overall Experience
I had the service for 2 years and everything went well and my belongings were always secured.Geymy O. | Overall Experience
Customer did not leave a comment.Darroold S. | Overall Experience
Staff is very friendly. Excellent hours. Felt my things were very secure. Enough parking whenever I will go and check my storage.Lexa R. | Overall Experience
Customer did not leave a comment.kizzie H. | Overall Experience
I think this facility is a very good facility clean must’ve been in there for seven years and when I pulled the dog you would’ve never known that I’ve been in there for seven years no bugs no webs still the same as I put it in thank you U-Haul for keeping myself safe safeVIVIAN G. | Overall Experience
Thank of every staff professionalism and Clean storage in the overall, and easy ways of Moving in and out of the storage room!Migdalia G. | Overall Experience
Customer did not leave a comment.cheryl H. | First Impressions
Customer did not leave a comment.Geymy O. | First Impressions
Was great experienceIrma A. | Overall Experience
Luis was great. Very helpful and friendlyMILDRED S. | First Impressions
Customer did not leave a comment.Wayne A. | Overall Experience
Customer did not leave a comment.Emily A. | First Impressions
Customer did not leave a comment.Duane D. | Overall Experience
Easy access, great service.Juan M. | First Impressions
Customer did not leave a comment.Jason M. | First Impressions
Customer did not leave a comment.Ciara V. | First Impressions
Customer did not leave a comment.CHENIQUAA T. | First Impressions
I visited this site a day prior to my move in to verify the size I wanted was available at the online price quoted. Everything there checked. After driving 4.5 hours with my loaded truck however, the day I need to move in I open my storage unit to find a gigantic concrete Pilar inside which means the square footage I would be paying isn't what I'm getting!! I was speaking with a lady at the desk about the matter and interrupted by a rude guy who cleans the trucks that said "you'll have to take that up with uhaul"...the fact that the unit was a total misrepresentation of what I was sold meant nothing to either of the representatives inside the store which I find absurd as I find it hard to believe that NOONE there INCLUDING THE RUDE CLEANING GUY knew about my unit as well as any other units that are sold qith concrete obstructions inside!! This matter I hope Upper management will correct at this location and urge them to treat uhauls potential customers with a bit more respect and provide better customer service as all this could have been avoided. I'm now paying for this room and one additional until I find another storage location that opens up with the total square footage that I need!!!CURTISEARL W. | First Impressions
Customer did not leave a comment.LOUIS W. | Overall Experience
The staff is very friendly and helpful, the prices are reasonable and the facility is very convenient.Joshua W. | First Impressions
Overall, my storage experience was superb. Even the restroom was immaculate and inviting, lol. Great staff! Great service! I will recommend this location to anyone and everyone I know looking for storage.CHANCE S. | Overall Experience
Great facility.Always clean and staff was always nice and helpful. Great location as well, with ease of parking for loading and unloading.chauncey t. | Overall Experience
Porqué si uno entraga más de dos semanas antes del tiempo rentado, no le devuelven el dinero que queda a favor del cliente…??? En mi caso entregué el día 14 de septiembre y el pago próximo era el 4 de octubre…. Creo que me deberían de reponerme medio mes de renta…😳😳😳luis j. | Overall Experience
Customer did not leave a comment.Malik P. | Overall Experience
Customer did not leave a comment.MILDRED C. | Overall Experience
Customer did not leave a comment.Jose L. | Overall Experience
Customer did not leave a comment.Hayden T. | Overall Experience
Great customer serviceCHANCE S. | First Impressions
Customer did not leave a comment.DARRIN S. | Overall Experience
Customer did not leave a comment.Jason R. | First Impressions
Customer did not leave a comment.Zina S. | Overall Experience
Dee and George are amazingly knowledgeable helpful they both deserve raiseschanine s. | Overall Experience
Customer did not leave a comment.Cassandra A. | First Impressions
I had my storage room at this facility for 16 years. I'm glad I chose this location. Always clean and the staff was ALWAYS helpful and pleasant!CATHERINE J. | Overall Experience
Customer did not leave a comment.dayvon b. | Overall Experience
Customer did not leave a comment.Chris D. | First Impressions
Needed storage unit when COVID hit and I had to take my kid out of Columbia March of 2020. The staff was helpful in chortle right size storage unit and the building and unit easy to access.Tracey D. | Overall Experience
Customer did not leave a comment.Edilberto O. | Overall Experience
It is possibly my fault as I am used to a quicker moving service and my better option was likely to "move in online" and not have to deal with the counter sign up and its lack of efficiency.Angelo D. | First Impressions
la senorita que me atendio fue amable conmigoElba C. | First Impressions
Customer did not leave a comment.Robert S. | Overall Experience
Customer did not leave a comment.KONSTANTINE T. | Overall Experience
Only comment: There is always a long wait to take care of business because of only one Attendant to accommodate all clients. Otherwise I would rate excellent. Thank You,DELORIS H. | Overall Experience
Customer did not leave a comment.Miriam M. | Overall Experience
Voy regresar ...que pase el cpvid -19.....I will return after a few months ....thankyoiJorge V. | Overall Experience
trudy is so helpful! george and edward, the managers, are very helpful and responsive, too. thanks much!MARGARET b. | Overall Experience
Customer did not leave a comment.NOLAN S. | Overall Experience
Improve in your customer service and stop being rude and disrespectful to the customer. Manger is great, he listen to my complaints and was helpful. Thank youNicholas P. | Overall Experience
Customer did not leave a comment.Tracey C. | Overall Experience
Customer did not leave a comment.allenkalyn s. | Overall Experience
I lost thousands of dollars worth of items I stored in the Uhaul storage unit due to the neighboring unit illegally storing gasoline. It leaked all over my storage items and I am extremely disappointed and sad considering I am a college student who will have a hard time replacing most of it. Not to mention, I am in dental school and had to store some books and notes that were destroyed. The manager did not respond in a timely manner at all and I had to even send him another email since he never responded to my first one. I understand that he may have been busy, but after I sent my second email to him he responded that he was aware of the incident.. so why not reach out to me or respond if he was aware? I am hoping to get a full reimbursement back. When I went to move my stuff out at night (bc it’s supposed to be 24/7 access) I was saddened to see it wasn’t opened bc the elevator wasn’t working. I would’ve appreciated an email from the storage facility letting everyone know that so I didn’t have to drive all that way just to have it closed. When we went the following day and had to deal with the gasoline all over my stored items, it was unbearably hot and proved that this facility unit is in fact not climate controlled. Overall, terrible experience and I will not be recommending any of my college friends or family to store with Uhaul.Kaitlin D. | Overall Experience
👍👍👍✌abdiel r. | Overall Experience
I had my storage for 5+ years. It was always clean and I appreciated that. The staff was always friendly and provided great customer service. The only thing I would change is to have air conditioner in the facility. But because it’s an old building, the cost to install one would be astronomical. Anyway, thank you. My stuff was safe throughout the years.NANCY P. | Overall Experience
The staff has a positive attitude.Carlos R. | Overall Experience
Customer did not leave a comment.HORTENSIA W. | Overall Experience
Was great, everyone was very helpful. Thank you!!!Stephanie L. | First Impressions
Customer service friendly and helpful.Samuel A. | Overall Experience
Thank you for the security of my family and I belongingsSonia P. | Overall Experience
Some of the workers are good and some of the other workers don’t have a right way of talking to people but I got my point across.Gino L. | Overall Experience
Excellent serviceGino L. | First Impressions
Price a little highTyrone B. | First Impressions
noneYVONNE T. | Overall Experience
The staff members were very helpful and patient.Tammy M. | First Impressions
This "Excellent" rating also applies to the U-Haul Storage Facility located at 780 East 138th Street, Bronx, NY. They do need to smooth the 4th floor, especially down the aisle of my Unit #4305.Kyle N. | First Impressions
Very good servicelouis r. | Overall Experience
Great staff and people. Easy in and out. After hours drop off is great and very easy. Nice job.David A. | Overall Experience
Very accommodating. Saw that I had a problem, and stepped in to help. Clean organized environment, and customer conscious staff. I would recommend at my church, and workplace.Annette R. | First Impressions
Very good that they did a good job actually work the manager was super thank you thank you you all for your courtesyJustin M. | Overall Experience
Very clean and organize placeCARLTON L. | First Impressions
Very dissatisfied with the service, had to move to a different unit with better customer serviceDaniela C. | Overall Experience
Thank you!GLADYS V. | Overall Experience
Line too slow early and later in the day. Need to plan for all 3 service isles to be open and staffed when store opens. Everyone very helpful and in good spirits though.David A. | First Impressions
Great customer serviceGraciela S. | First Impressions
Very disappointed as I was led to believe that I would receive a month's free of storage if I rented a trailer from east to west coast... but then was informed differently...joel g. | First Impressions
The best storage,HAROLD M. | Overall Experience
People were more helpful than other uhauls I have been to. The close at 7pm is tight, however. The manager Geroge was really accommodating and had good customer service.MARGARET b. | Overall Experience
None at this timeKirk M. | First Impressions
Store manager George was very helpful and was training a new employee at the same . I even learned some things too. If I wasn't working at the time I will like to work for him. That's a good boss man.Neftali G. | First Impressions
I would highly recommend this Uhaul Storage facility. The staff was very welcoming and went above and beyond to help with my storage needs. My belongings were extremely safe and well protected.Tami N. | Overall Experience
I found the hours too limitedTIMOTHY S. | Overall Experience
great staff very helpful friendly and courteousJOE D. | Overall Experience
Horrible never againJulady C. | First Impressions
Good customers servicenilsa p. | First Impressions
I was charged before feb. 30 and then when I called to receive a refund and empty my unit, I was hung up on. I paid an extra month for no reason at all. Broken glass on the 4th floor.diana m. | Overall Experience
Great place. Would recommend.NATASHA G. | Overall Experience
Great service the staff were very helpful and attentiveJOE D. | First Impressions
The facility kept my personal belongings and memorabilia safe and secured! I thank the team at PortMorris U haul storage for exceptional service!Elliot F. | Overall Experience
Staff we very professionalmary m. | Overall Experience
Elysha was very helpful and understanding. Answered all my questions in regards about the facility. The maintenance guy don't know his name was very helpful as well.Samuel A. | First Impressions