Customer Reviews for U-Haul Moving & Storage of Port Morris

3,293 reviews

780 E 138th St   Bronx, NY 10454
(Off Bruckner Blv)

(718) 993-0022

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri-Sat: 7 am - 8 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(718) 993-0022

780 E 138th St
Bronx, NY 10454
(Off Bruckner Blv)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri-Sat: 7 am - 8 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Good

Jesus T. 
Rating:
5.0

Give Uhaul A+

ADAN M. 
Rating:
5.0

I think this facility is a very good facility clean must’ve been in there for seven years and when I pulled the dog you would’ve never known that I’ve been in there for seven years no bugs no webs still the same as I put it in thank you U-Haul for keeping myself safe safe

VIVIAN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wascar F. 
Rating:
5.0

Thank of every staff professionalism and Clean storage in the overall, and easy ways of Moving in and out of the storage room!

Migdalia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONYLEWIS S. 
Rating:
5.0

Exelente

Henry Q. 
Rating:
4.0

Customer did not leave a comment.

Alexis D. 
Rating:
5.0

Excellent Service

Fausto O. 
Rating:
5.0

Customer did not leave a comment.

Juan D. 
Rating:
5.0

Excellent service

Antonio G. 
Rating:
5.0

1 st. Using this location. I loved the vustomer care. Eonderfull. Everything was right with my day due to this office.. I ll be back...

Dora M. 
Rating:
4.0

The truck made a loud drawing sound at speed. It was very difficult to drive this way. I needed to wear hearing protection. I was driving 140miles that day.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Khanna S. 
Rating:
5.0

Customer did not leave a comment.

Roque P. 
Rating:
5.0

Customer did not leave a comment.

cheryl H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Geymy O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rafael B. 
Rating:
5.0

Customer did not leave a comment.

Sagrario M. 
Rating:
5.0

None that I can think off they were all great people to work with

Even M. 
Rating:
3.0

Customer did not leave a comment.

Chantel J. 
Rating:
5.0

great location and customer service.

John C. 
Rating:
5.0

Customer did not leave a comment.

Cheick C. 
Rating:
5.0

Was great experience

Irma A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olga T. 
Rating:
5.0

Everything was adequate so there's nothing to add

Cheryl H. 
Rating:
1.0

Customer did not leave a comment.

Dimitra G. 
Rating:
4.0

Customer did not leave a comment.

Terrence B. 
Rating:
5.0

Customer did not leave a comment.

Shohrukh Z. 
Rating:
5.0

Customer did not leave a comment.

MARCUS M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Donny S. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Rocky N. 
Rating:
5.0

Customer did not leave a comment.

Israel B. 
Rating:
5.0

Customer did not leave a comment.

SPIRO S. 
Rating:
5.0

Luis was great. Very helpful and friendly

MILDRED s.  |  First Impressions 
Rating:
1.0

receptioniost charged me nice..and wasnt to enthusiastic to answer a simple question of where my van was...and gave me the oldest and dirtiest van there was

CHRISTOPHER S. 
Rating:
5.0

Great Staff Katy and the young man in the rear yard who helped me out greatly ! Thanks see again. ! Keep it up !!

William C. 
Rating:
5.0

Great Service by Kathy and Charles. Very helpful and friendly.

Mildred S. 
Rating:
5.0

Customer did not leave a comment.

Talarisha H. 
Rating:
5.0

Staff very nice and helpful

Alejandro A. 
Rating:
5.0

Exceptional U-HAUL..

Sidy B. 
Rating:
2.0

It's so hard to get someone in the phone . I was bounced around to 5 different phone numbers when I simply wanted an extension. It was very frustrating!

Lizette O. 
Rating:
2.0

The service is very slow and nobody helped me with my things thanks

Jose D. 
Rating:
4.0

Customer did not leave a comment.

SIDBEWENDE Z. 
Rating:
4.0

Customer did not leave a comment.

Wayne A.  |  Overall Experience 
Rating:
5.0

nothing, personally I received very good service and good treatment

Rafael G. 
Rating:
5.0

Customer did not leave a comment.

LUIS S. 
Rating:
5.0

All in all it was a smooth experience.

Christopher I. 
Rating:
3.0

The place don't have good equipment

Issiaka O. 
Rating:
5.0

Customer did not leave a comment.

Humberto F. 
Rating:
5.0

Customer did not leave a comment.

Shamel S. 
Rating:
5.0

Louis the supervisor was accommodating and helpful

MECHELLDOREN M. 
Rating:
5.0

The best customer service ever

Gabriel E. 
Rating:
5.0

B Everything went very well very easy pick up and drop off guys in the yard very helpful very nice will rent from you again this location

James D. 
Rating:
5.0

A dashboard link sent to the customer's email where they can quickly access all relevant info - like extending the rental, roadside assistance, payment and receipts, etc.

Krithika R. 
Rating:
5.0

Customer did not leave a comment.

Tasha C. 
Rating:
5.0

Allow later pickups. Location closes at 8pm yet I was instructed to be there for a 7:30 pickup . I was trying to pick up as late as possible. A 7:45 reservation. I was then instructed I had to be back with in 24 hours. Luckily the traffic was ok and I made it back with 15 minutes to spare

Thomas M. 
Rating:
5.0

Luis was extremely helpful with returning my vehicle

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Medelin J. 
Rating:
5.0

They were very professional!

Lawrence G. 
Rating:
5.0

Excelente

Dionicio S. 
Rating:
1.0

I first requested the truck for 48 hrs surprisingly on the paperwork it was a rental of less than 24 hrs, therefore I called to extend it to at least 24 hrs extra, they refused and are threatening me to charge a $200 for inconvenience fee, that amount for something that I tried to manage amicably is seriously wrong. Anyway that wasn't nice of them. Uhaul of 780 E 138 st, Bronx

Aime N. 
Rating:
4.0

Low break fluid and over cabin light doesn't turn off

Eric J. 
Rating:
5.0

The staff was warm and friendly. Went out of their way to to ensure all my needs were met. Great Management and staff.

Kevin C. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Everything was good. Customer service is excellent.

Jose M. 
Rating:
5.0

Keep up the great work ! Wonderful staff( Hazel , Ty , Cathy ‘ very helpful and Hazel made my reservation so great ! Thanks for all ! Keep it up 👍🏻

William C. 
Rating:
5.0

Customer did not leave a comment.

Humberto O. 
Rating:
5.0

Excellent customer service also place well organized

Celso S. 
Rating:
5.0

Customer did not leave a comment.

Rafael V. 
Rating:
5.0

Customer did not leave a comment.

Emily A.  |  First Impressions 
Rating:
4.0

Extremely easy drop off.

JASON S. 
Rating:
4.0

The location it is okay but the customer service was not so good. I paid for blankets and never got it. And the truck that I order was change at the last minutes too.

Cristian J. 
Rating:
5.0

I rented a truck through your app and when I got to the location, it had turned the reservation to a van. I traveled from really far to get there as this is what I was looking for. Very frustrating to waste my time going so far and not get what I asked for. Not even a heads up prior to getting there to notify of the change. Fix your app!

Junior C. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Nothing as the service was impeccable, so thanks again for a great experience!

Marc B. 
Rating:
5.0

Customer did not leave a comment.

Sunday O. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Juan D. 
Rating:
4.0

Continue to do your best as best is you.

Edwin M. 
Rating:
5.0

Customer did not leave a comment.

Hector G. 
Rating:
5.0

Customer did not leave a comment.

Duane D.  |  Overall Experience 
Rating:
5.0

Easy access, great service.

Juan M.  |  First Impressions 
Rating:
5.0

Nothing everything went well and thank you for everything

Manuel P. 
Rating:
5.0

Customer did not leave a comment.

Carolina D. 
Rating:
5.0

You don't have to do anything there those people are wonderful I'm happy to go there every single time

James K. 
Rating:
5.0

Customer did not leave a comment.

Juan D. 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian G. 
Rating:
5.0

Customer did not leave a comment.

Isidro R. 
Rating:
5.0

Wonderful staff fast, friendly and efficient.

Tangela Q. 
Rating:
4.0

Customer did not leave a comment.

Brett S. 
Rating:
5.0

Excellent service!!!

Edward S. 
Rating:
5.0

Thank for everything God bless you always

Angel C. 
Rating:
5.0

Customer did not leave a comment.

Andres A. 
Rating:
3.0

Customer did not leave a comment.

Eileen M. 
Rating:
5.0

Very clean and well stocked facility with helpful and friendly staff

Timothy L. 
Rating:
1.0

I was charged insurance that I never agreed to

Eric M. 
Rating:
5.0

Quick and efficient. Had not been to this location before. I will use this location again!

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Ciara V.  |  First Impressions 
Rating:
5.0

Staff couldn't have been any nicer or more helpful.

Michael T. 
Rating:
1.0

This location not only had me wait 30 minutes after making the reservation to get my truck. The manager or lady there had to make the reservation for me because it didn't work on my end. Now I find out I'm being charged 150 for missing or damage when there was absolutely nothing damaged or missing. On top of that, I wrote emails regarding my work sweater that was left in the truck and have gotten no response to my belongings. I need a refund, my belongings, and this place needs better management.

Javon L. 
Rating:
4.0

Customer did not leave a comment.

CHENIQUAA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosalind C. 
Rating:
5.0

Customer did not leave a comment.

Dion C. 
Rating:
5.0

Customer did not leave a comment.

Alvin D. 
Rating:
2.0

I visited this site a day prior to my move in to verify the size I wanted was available at the online price quoted. Everything there checked. After driving 4.5 hours with my loaded truck however, the day I need to move in I open my storage unit to find a gigantic concrete Pilar inside which means the square footage I would be paying isn't what I'm getting!! I was speaking with a lady at the desk about the matter and interrupted by a rude guy who cleans the trucks that said "you'll have to take that up with uhaul"...the fact that the unit was a total misrepresentation of what I was sold meant nothing to either of the representatives inside the store which I find absurd as I find it hard to believe that NOONE there INCLUDING THE RUDE CLEANING GUY knew about my unit as well as any other units that are sold qith concrete obstructions inside!! This matter I hope Upper management will correct at this location and urge them to treat uhauls potential customers with a bit more respect and provide better customer service as all this could have been avoided. I'm now paying for this room and one additional until I find another storage location that opens up with the total square footage that I need!!!

CURTISEARL W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Raymond J. 
Rating:
4.0

Customer did not leave a comment.

Herman R. 
Rating:
4.0

The staff is very friendly and helpful, the prices are reasonable and the facility is very convenient.

Joshua W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex P. 
Rating:
4.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

Jason R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris D.  |  First Impressions 
Rating:
3.0

It is possibly my fault as I am used to a quicker moving service and my better option was likely to "move in online" and not have to deal with the counter sign up and its lack of efficiency.

Angelo D.  |  First Impressions 
Rating:
5.0

la senorita que me atendio fue amable conmigo

Elba C.  |  First Impressions 
Rating:
3.0

Price a little high

Tyrone B.  |  First Impressions 
Rating:
5.0

This "Excellent" rating also applies to the U-Haul Storage Facility located at 780 East 138th Street, Bronx, NY. They do need to smooth the 4th floor, especially down the aisle of my Unit #4305.

Kyle N.  |  First Impressions 
Rating:
5.0

Very accommodating. Saw that I had a problem, and stepped in to help. Clean organized environment, and customer conscious staff. I would recommend at my church, and workplace.

Annette R.  |  First Impressions 
Rating:
5.0

Very clean and organize place

CARLTON L.  |  First Impressions 
Rating:
5.0

None at this time

Kirk M.  |  First Impressions 
Rating:
1.0

Horrible never again

Julady C.  |  First Impressions 
Rating:
5.0

Good

anthony t.  |  Reservation 
No reviews have been submitted for this location.

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