Extremely poor service. Lots of mistakes made, time wasted, misinformation given. Very frustrating when trying to move.William G.
Customer Reviews for U-Haul Moving & Storage of Portsmouth
Portsmouth, NH 03801
(@ Traffic Circle)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.AMANDA S.
Customer did not leave a comment.RICKY S.
All was ðŸ‘ greatAnna B.
Customer service at pick up was excellent. At drop off it was poor. The poor attitude & rude treatment was unacceptable. Luckily it was only to check on return. Rude people in customer service are a headache.Edward K.
So easy to reserve and great customer serviceSusan P.
Please use the link to our text messages to authenticate for after hour returns. I set up an account in advance, but in that harried time trying to return I couldn't remember what ID/password I used. But it occurred to me that you don't need that tech in the way, because the order is associated with the link you send in the text. So consider just ditching the login for returns and use the link for returns to reduce hassles. Hackers have much better targets than truck return links ... ;) Thanks for the use of the truck!Kimberley L.
Vehicle has never been clean, people aren't giving right information for pricing when reserving then use it and charged higher amount. Extremely disappointed. Workers more interested in personal conversations between themselves then helping customers. Poorly run. Will not use againRobin F.
Customer did not leave a comment.William N.
Staff were outstanding..very courteousClifford B.
This is the best run UHaul location I've dealt with in my fifty years of renting trucks and trailers. Ryan keeps everything running smoothly and efficiently despite an ever changing cast of employees.Thomas M.
Customer did not leave a comment.Nancy C.
Ryan and the whole team were excellent. A pleasure doing business with them. I would highly recommend them. They were wonderful!Joyce B.
Ryan was excellent -fantastic customer servicemelissa G.
Customer did not leave a comment.ELIZABETH Z.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Alfred Emile Y.
Excellent service! Ryan, and the rest of the staff, was very professional and accommodating.Kathleen F.
Customer did not leave a comment.Richard H.
Very courteous and responsiveTimothy M.
Customer did not leave a comment.Emma K.
Customer did not leave a comment.Katie E.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.Anas H.
Agents were friendly and efficient.DEB L.
Customer did not leave a comment.Joanne R.
Customer did not leave a comment.JEFFREY P.
Customer did not leave a comment.jeffrey C.
Ty. Great experience and polite staff.Rachel G.
Customer did not leave a comment.Ellen T. | Overall Experience
Workers were unbelievably friendly and helpfulGeorge P. | First Impressions
When I reserved the van online for 4 hours with 35 miles expected use and the insurance the online estimated cost was about half of what I was actually charged. Also, the time of return on the e-mail receipt was about 1 hour after the actual return time. Not sure if that makes a difference or not.Steven B.
Customer did not leave a comment.William P.
Staff were super friendly and helpful!Kimberly G.
Customer did not leave a comment.Mark S.
Never had to go inside. Did drop off outside. Very efficient.JONATHAN M.
Was charged for a dolly and a dozen furniture pads that I never asked for, nor did I use.Chad V. | Overall Experience
Employees were very friendly and helpful, much appreciate the good attitudes.Aubrey G.
Customer did not leave a comment.Brianne V.
I rent there two times a year. All of the staff has been helpful and friendly. Just keep this kind of staff and get more like them to you other outlets.Albert L.
Customer did not leave a comment.Peter P.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Dana M.
Customer did not leave a comment.Christopher O.
I always rent from this location because if the great customer service.David M.
This is the third time working with Sean over two rentals. He's always been attentive, professional, and considerate. That kind of demeanor always helps with the stress of moving.Andrew S.
People working at this location were helpful and friendly.John F.
Everything went very smoothly, Thank you!Jason M.
Very responsive and helpful staff people. Got me in and out quickly. Easy return. Nice job guys!!Paul V.
Customer did not leave a comment.Charles M.
The wrong fuel amount was documented on the pick-up transaction receipt and we were charged $29.50 at dropoff.ISAAC H.
I'm a frequent customer and have only been disappointed once (not their faultâ€”trailer not returned; got cash). Great business. Thanks.paul U.
Always set up and clean equipment the location is very well organizedNilza R.
Rarely were there any material handling carts to use. Never enough staff working the counter. Encountered lines and long wait times while staff had to check in/out equipment or lockers. Recommend separate staff for these functions.Darrel k. | Overall Experience
Customer did not leave a comment.FRANK B.
The gentleman I worked with on 11/26/21 for the pick up of the rental trailer made the process smooth and timely. I would certainly recommend this store for anyone's rental needs.Jason H.
Customer did not leave a comment.Donald C.
Sean did a great job Thank you so much.James T.
The staff were great. -When we moved everything out and picked up the tarp we had laid down, there was a lot of water underneath. Lucky we thought of laying the tarp. -It seems that our end unit was where all garbage and loose stuff was blown to. Maybe it wasn’t possible to keep the parking area and driveway clean, but a little effort would have been nice.Claire D. | Overall Experience
Great Service from the gentleman manager on site. Solid trailer that helped me move some yard maintenance equipment. Thank you. I will be back again!Timothy K.
Make it easier to check trailer back in when return. I could not check in on iPhone.Robert T.
Customer did not leave a comment.Marsha G.
Customer did not leave a comment.Judith M G.
Customer did not leave a comment.Ibrahim A.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.John M.
Customer did not leave a comment.Matthew O.
Great staffPaul H.
Customer did not leave a comment.Carlos R.
Customer did not leave a comment.Shakrallah J.
Great experienceJohn S.
Reserved a pick up truck and was given a box truck with no ramp.Kyle S.
Customer did not leave a comment.BRETT R.
Customer did not leave a comment.Kevin C.
Very nice staff.Roscoe W.
Customer did not leave a comment.John P.
Customer did not leave a comment.Peter W.
Pull the truck out and put it in the bay and easier to pull out rather than leaving the backing out to the customer with so many blind spotsLaurie S.
Customer did not leave a comment.John C.
Very accommodating and professional excellent customer serviceArthur B.
Everything with the rental went fine. The people at the front desk were helpful and professional. No problems.mark G.
Customer did not leave a comment.Jason C.
Customer did not leave a comment.Cesar B.
Customer did not leave a comment.MARC G.
Customer did not leave a comment.Charles M.
Very efficientOwen S.
Customer did not leave a comment.John G.
Customer did not leave a comment.jill L.
If it was any busier you would need another agent. This morning was fine i got in and out after being behind 2 people. Process goes very smoothly once initiated. Very courteous help. I am a repeat custmer.Sheila O.
Nancy was terrific. Very friendly and helpful. She made the extra effort to make sure I had everything I needed. She is a hard worker and did a great job managing all her tasks for a steady flow of customers.James L.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Nilza R.
Customer did not leave a comment.Matthew I.
Trailer was missing tie downsMark B.
Customer did not leave a comment.Samuel T. | Overall Experience
Customer did not leave a comment.Maxim B.
Customer did not leave a comment.Patrick D.
Customer did not leave a comment.Andrew L.
Customer did not leave a comment.Steve L.
i know times are tough(with staffing), but ya def need to have more people out on counter. 1 guy was trying to help a line of 7 people. & at the very least, be more interactive with those waiting in line, let them know you see them, apologize for the wait, etc. just some + customer engagement & validationhelps a lot in those situations.Thomas L.
Some of the clerks are rude and does not explain charges properly. Vehicles are fine and prices is fairly quick, however, they need to communicate better.John M.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.ANGELINA B. | Overall Experience
Ryan was very helpful. I was able to complete the transaction smoothly and efficiently without any wasted time. Very much appreciated.NICHOLAS Q. | First Impressions
Customer did not leave a comment.Sharon S. | Overall Experience
Need more staff that knows what they doingANGELINA B. | First Impressions
Customer did not leave a comment.Sharon S. | First Impressions
Did the reservation thing a week prior. Ended up doing my storage the same night I got the truck with Samantha. Younger guy I dropped the keys off too seemed upset maybe she stole his sale. Either way they made money.Dustin H. | First Impressions
Samantha and the rest of the staff were wonderful! They made a difficult move way less painful.Dyanne D. | First Impressions
Staff was knowledgeable, motivated and service oriented.Samuel T. | First Impressions
Customer did not leave a comment.michael m. | First Impressions
Customer did not leave a comment.Claire D. | First Impressions
GM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!ARDEN C. | First Impressions
we used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...Janice R. | First Impressions
Customer did not leave a comment.Paul D. | First Impressions
The online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.Laura C. | Online Move In
Ryan super helpful and professionalmichael m. | First Impressions
Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! Thank you!Cullan S. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!