Customer Reviews for U-Haul Moving & Storage of Portsmouth

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Portsmouth

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Tia B. | Overall Experience |
Rating:

I had to unexpectedly move across the country. I could not be physically present to sign documents to let my stuff go and stop renting the unit. This particular location was extremely unhelpful and most of the time they seemed annoyed as if I, the customer, were a burden. I wouldn’t recommend this location to my worst enemy. No one there communicates with each other. It took me 6+ months to get them to change my address. And basically more than a year to get them to stop hassling me to pay them for a storage unit I was no longer using. They hide behind policies and procedures to get out of doing the right thing for the customer. Finally someone contacted me and they seemed to have half a brain and they sent me a simple letter that I could sign and email back. How simple?! Why couldn’t that have been done sometime in 2019? No, I battled with this location from 2019-2021. Unacceptable.

Rosemary F.
Rating:

Everything went very smoothly, and likewise, the clerk was very helpful. This was by far my best U-Haul experience so far.

Charles H.
Rating:

Awesome service from reservation by phone to pick up of vehicle. Great people!

SARAH W.
Rating:

Very easy transaction. Thank you!

Wayne F.
Rating:

Customer did not leave a comment.

Stephen W.
Rating:

The pick up process was easy but the vehicle was not in the spot specified so I had to hunt for it and call your customer service team.

Tiffany W.
Rating:

The truck and trailer were set up to drop off at 2 different locations. The personnel gave us a hard time at drop off.

Kelly M.
Rating:

Great employees, efficient and friendly.

lori M.
Rating:

Customer did not leave a comment.

Mark W.
Rating:

Customer did not leave a comment.

KEVIN P.
Rating:

Customer did not leave a comment.

RUSSELL L.
Rating:

Do business in person if at all possible. The online app is slow, clumsy and confusing.

Storm V.
Rating:

Nothing really. I received excellent customer service, this location's offerings (boxes, tape, etc.) are excellent! Overall, a great experience.

John A.
Rating:

So helpful with assuring the trailer lights worked- replaced my blown trailer light fuse! Very nice and quick as well.

Christopher G.
Rating:

Customer did not leave a comment.

Luke G.
Rating:

The cleaning supplies make the cab smell kind of weird. Also, a tire was quite low on air (as indicated on dash) so I'd say in the future just double check that as well. Overall 10/10!

BRIAN L.
Rating:

None at this tie.

Thomas D.
Rating:

Customer did not leave a comment.

Ronald L.
Rating:

Great as is

Daniel S.
Rating:

Increase number of staff per shift. The individual who assisted me was quite pleasant, but seems a bit overwhelmed by the number of customer to which he needed to attend.

Shawn R.
Rating:

Customer did not leave a comment.

Scott C.
Rating:

Everything was perfect, on time and ready to go. Customer Service exceeded our expectations.

Michael M.
Rating:

We rent U Haul often, and the manager here could not have been more accommodating, As soon as I came in, they are friendly and helpful, making the rental smooth. When I came back, the Manager himself came out, and helped us unhitch the equipment, rather then make us wait. !!

Alexys Z.
Rating:

Customer did not leave a comment.

Matthew P.
Rating:

Great experience- I arrived around closing and the rep on duty was very patient and took the time to help me even though he undoubtedly wanted to get to enjoying his Sunday evening.

DANIEL C.
Rating:

Customer did not leave a comment.

Kelly W.
Rating:

This is a great UHaul facility - clean, friendly workers, reliable equipment.

Donald M.
Rating:

Customer did not leave a comment.

BRANDON P.
Rating:

The rep who assisted me in Portsmouth, NH was Excellent and it restored my confidence in U-Haul. The other week I rented a trailer from the Salisbury MA location and that manager deleted my online booking and recreated it in store and moved my time from 15 hours to 3 so I was double charged. The Portsmouth rep did everything for me and was really great

Kent A.
Rating:

Jack helpful on the phone. Billy very helpful checking us in

Elizebeth C.
Rating:

Customer did not leave a comment.

JEREMY A.
Rating:

Customer did not leave a comment.

william C.
Rating:

Customer did not leave a comment.

Jared G.
Rating:

The windshield wipers on this truck were in terrible condition and made it hard to see in the rain and there was some sort of mechanical issue with the rear end, either breaks or transmission related.

ROBERT V.
Rating:

Customer did not leave a comment.

David K.
Rating:

Customer did not leave a comment.

David S.
Rating:

Reps made sure everything worked on trailer before I left

Bruce C.
Rating:

We ordered a van and received a mini pick up truck, thus having to make 3 trips and ensue extra milage!!!!!!

James D.
Rating:

The staff is top notch- wish UHAUL Corporate would help this location with their checkout technology (credit card machines and computer systems) always seems to triple the checkout time.

Gary G.
Rating:

Customer did not leave a comment.

Sullivan S.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

Customer did not leave a comment.

Jereme P.
Rating:

Brian, Jack, and all the employees at the Portsmouth branch have been extremely helpful and spot-on! Couldn't ask for a better team! Keep up the great work

Philippe V.
Rating:

The cab reeked of smoke. Luckily, I put on only 9 miles so time in the cab was quite limited.

michael H.
Rating:

Overall outstanding customer service.

Brandy S.
Rating:

Uhaul was amazing, my move in date got changed and they easily added another day for me. And then when i had to extend again due to issues with ice they were able to extend again for a few hours. Truly appreciate great service.

KEVIN S.
Rating:

Customer did not leave a comment.

Rodrigo C.
Rating:

Somehow I assumed the pickup truck was AWD. Nevertheless i had no major problems handling through a snowstorm thanks

Frank B.
Rating:

They were fantastic!!!!! They helped me pick out the best size vehicle and help me purchase supplies I may have needed to help me move large items.

James C.
Rating:

Need someone to man the desk at all times. I waited ~20 minutes for someone to show up with no customers ahead of me. Everyone was very busy outside. Time to hire more people?

Ashley V. | Overall Experience |
Rating:

I had never rented a storage unit prior to this. UHAUL went above and beyond my expectations of a rental facility. Everything went smoothly and the staff I dealt with the entire time were knowledgeable and friendly.

Rachel G.
Rating:

Come pick me up haha

Robert A.
Rating:

Customer did not leave a comment.

Joanne P.
Rating:

Customer did not leave a comment.

James P.
Rating:

Customer did not leave a comment.

Roland G. | First Impressions |
Rating:

facility was well organized and provided significant resource.

ARDEN C. | First Impressions |
Rating:

GM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!

Kirby M.
Rating:

Customer did not leave a comment.

Christopher G.
Rating:

The direction to pick up the truck and get the key we're not clear and easy. Even though we completed the online process to get it at 8 on Sunday we ended up waiting an hour for the store to open. There was another costumer with the same issue just before us.

Maryalice C.
Rating:

I have never had a bad experience at this location. Keep on doing what you're doing! You are a great asset to the community!

Rene G.
Rating:

Great staff. Very customer focused and friendly.

Nathan Y.
Rating:

Very quick check in process. The personnel checked all the necessary items (inspect for any damage, working lights, gas, mileage, etc.) and I was emailed my receipt and I was on my way in no time. Very friendly and following CDC guidelines for social distancing.

Nikko M.
Rating:

Customer did not leave a comment.

Meghan D.
Rating:

Customer did not leave a comment.

Norman H.
Rating:

Customer did not leave a comment.

Jordan R.
Rating:

Customer did not leave a comment.

Kimberly B.
Rating:

Customer did not leave a comment.

Nathan D.
Rating:

The team was friendly and efficient. They answered all my questions and made my rental experience a good one.

Joseph T.
Rating:

Customer did not leave a comment.

Alanna G.
Rating:

Price gouged for a broken tail light lens.....GMC price was $52.00 and I was charged $299.00 to replace it. I could have done it myself. Yes I can't prove I didn't do it....so yes I got charged because I didn't inspect the vehicle because I was in a hurry! I will NEVER rent another Uhal again! I am a business that rent your trucks once or twice a month at $400- 500 in business for you and you now have lost me over a price gouging of a tail light lens!

john K.
Rating:

Customer did not leave a comment.

Symonne F.
Rating:

First, when I checked in my key was in the wrong box, so my truck wouldn't start with the key I had. Since my pickup time was right before the opening time, I was able to wait for a worker to arrive and help. If I had to leave any earlier this would have been detrimental. I also found the website unclear and the return process unforgiving. I accidentally rented an in town uhaul, not seeing any other option. I had to drive the uhaul seven hours back because the uhaul woman on the phone told me I would be charged an obscene amount otherwise. I was still charged an obscene amount and spent 16hours of a 22 hour day driving in an area I was unfamiliar with in a vehicle I was uncomfortable with. The Portsmouth location was fine, but I will probably not use the uhaul website again.

timothy B.
Rating:

Technology: awful Customer service: terrible Bait and switch: yes A 10ft box truck is NOT a pickup truck but due to scheduling i have no other option and didn't find out until it was too late to make a change. The entire experience was terrible

Michael D.
Rating:

Return was extremely fast. I was waiting in the store as the associate was helping another customer and another worker came inside and told me the trailer was unhitched and that was all set to go. It was less than 5 minutes

Joanne P.
Rating:

Your staff is super!

Roger M.
Rating:

Customer did not leave a comment.

Tiffany B.
Rating:

Customer did not leave a comment.

Jon A.
Rating:

The guy on duty was organized and helpful

Bradley H.
Rating:

Customer did not leave a comment.

Janice R. | First Impressions |
Rating:

we used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...

Daniel B.
Rating:

Great service. Quick in and out

CHRISTOPHER B.
Rating:

Customer did not leave a comment.

Tim P.
Rating:

Customer did not leave a comment.

Philip R.
Rating:

Customer did not leave a comment.

Frederick A.
Rating:

Customer did not leave a comment.

JAMES G.
Rating:

Customer did not leave a comment.

Charles S.
Rating:

Customer did not leave a comment.

Christiana C.
Rating:

I usually love this location. When the regular staff is there the customer service is excellent. This time was a different experience. The staff did not have a “can do” attitude at all, in fact, quite the opposite, when I picked up the trailer. When I returned it, I got a very strange and unpleasant response from another new person. Please train your new people to keep consistent with the excellent service you have provided for years! Thank you.

John S.
Rating:

Customer did not leave a comment.

William S.
Rating:

Customer did not leave a comment.

David F.
Rating:

Customer did not leave a comment.

glenn E.
Rating:

Kudos to Dan in the Manchester office.

Thomas D.
Rating:

Customer did not leave a comment.

George M.
Rating:

Customer did not leave a comment.

Gary S.
Rating:

Quick install and pick up. Easy drop off.

John B.
Rating:

The truck would not start after I loaded my furniture at the storage unit I had to get a jump start then keep the truck running all day. I had to pay 2 hours to the movers for just WAITING. Then you had the nerve to send me this e mail at midnight waking me and. My wife. How incredibly ignorant. You also put that stupid useless dolly on the truck that I'd right in the way. I moved it so no one would trip but find out you crooks charged me to use it when I didn't want it on the truck

gary D.
Rating:

Customer did not leave a comment.

Ted S.
Rating:

Customer did not leave a comment.

Alexander G.
Rating:

Customer did not leave a comment.

Wayne B.
Rating:

Great service; great pickup.

RONALD P.
Rating:

Location seemed understaffed. We were simply told to leave the vehicle and await an email receipt. It has only been a day since drop off, but we've still not received a receipt.

Michael K.
Rating:

Great experience. Would recommend and use this location again.

Vincente G.
Rating:

Grease up all mechanical parts for better operations less stress on rental,

ANTHONY P.
Rating:

Customer did not leave a comment.

Jason A.
Rating:

Customer did not leave a comment.

SIDNEY G. | Overall Experience |
Rating:

I would recommend this storage facility to anyone in the Portsmouth area. It is convenient and well maintained. I was particularly impressed with the staff's efficiency and professional knowledge during the months I rented with this U-Haul facility. I will not hesitate to rent from them in the future if the need arises.

Paul D. | First Impressions |
Rating:

Customer did not leave a comment.

Trevor P. | Overall Experience |
Rating:

Customer did not leave a comment.

Paul M. | Overall Experience |
Rating:

Customer did not leave a comment.

David L. | Online Move In |
Rating:

My daughter and I were struggling in the rain to move an item into storage and two employees went out of their way to help us. Kudos!!!

Joe S. | Overall Experience |
Rating:

Outstanding customer service from this team!

Payton A. | Overall Experience |
Rating:

Customer did not leave a comment.

STEVE R. | Overall Experience |
Rating:

The manager at this location is top notch! Hes always incredibly friendly and great with customers.

Christine C. | Overall Experience |
Rating:

Customer did not leave a comment.

Laura C. | Online Move In |
Rating:

The online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.

Stephen W. | Online Move In |
Rating:

Everything was great with the only exception being that locating my unit was not easy, I had to ask one of your employees. Very minor inconvenience.

lee g. | First Impressions |
Rating:

Manager/staff was very friendly and helpful

Abigail M. | First Impressions |
Rating:

The gentleman working at the uhaul facility on portsmouth nh on April 18th at 9 am was absolutely wonderful! He was kind, efficient, helpful, and enthusiastic. Especially during times like these, it was comforting to have such a friendly face to help me out. In terms of uhaul as a company, I was thrilled to receive my first month of storage for free. It really was a huge help in the midst of the pandemic.

michael m. | First Impressions |
Rating:

Ryan super helpful and professional

Anthony C. | First Impressions |
Rating:

Question 5 is not relevant to my move in. Normal hrs

DOUGLAS C. | Overall Experience |
Rating:

I have been a customer for many years and think that the facility is top notch and run by friendly and helpful people. Any questions I had were answered quickly. I would recommend this facility to all

Kathleen A. | Overall Experience |
Rating:

My only complaint is the damage due to mice.

Frith F. | Overall Experience |
Rating:

Very friendly helpful staff! Certainly will use again and recommend!

Kathleen S. | Overall Experience |
Rating:

I could not access my storage unit because of equipment and lack of snow removal, very dissatisfied

Angelique P. | First Impressions |
Rating:

Janet and Gabriell are some excellent people to be serviced by. Great personalities, not lazy, empathetic, humerous, professional and down to earth. Keep up the great work ladies. My experience fab!!!

Frith F. | First Impressions |
Rating:

Great People to deal with. Little trouble with their systems but very helpful, cheerful and friendly.

Chris W. | Overall Experience |
Rating:

The climate controlled storage was not controlled properly. All of our boxes and many other items show signs of high humidity including mildew. Read the fine print; 1 day or 30 days is the same price.

Paul S. | Overall Experience |
Rating:

Ryan is a terrific asset and is hard working, knowledgeable, and friendly. The female employee whose name escapes me was also pleasant and efficient.

Joseph C. | First Impressions |
Rating:

I was really surprised by the long wait upon arrival. We didn’t see anybody even after a 15 minute wait. Once we were finally greeted the entire process of getting the storage unit took far too long.

chris d. | Overall Experience |
Rating:

Rent here many times. Always a good experience.

Linda C. | First Impressions |
Rating:

ID card is helpful, but should not have to swipe both down and up to activate. Appreciate leaning of lock (even though we had our own). Appreciate availability of addtl locker; not needed

kathryn f. | First Impressions |
Rating:

great service!

Paul S. | First Impressions |
Rating:

The process was simpler than expected. Ryan was efficient and friendly and made it easy and comfortable to do business with. I will recommend Uhaul in Portsmouth.

Adam N. | First Impressions |
Rating:

The staff were totally amazing super helpful very friendly.

Melissa D H. | First Impressions |
Rating:

Rick the general manager is awesome!

peggy c. | Overall Experience |
Rating:

I gave four stars because of mice droppings.

peggy c. | First Impressions |
Rating:

Friendly and helpful service from all employees.

Laurie R. | Overall Experience |
Rating:

Both the FL and NH franchises did well.

DREW H. | Overall Experience |
Rating:

I had a wonderful experience with this U-Haul facility and staff. I wish more companies were like these guys and I could give them 10 stars!

DEREK C. | Overall Experience |
Rating:

Outstanding staff!

DEREK C. | First Impressions |
Rating:

Every aspect of my moving experience was made “outstanding” with UHaul and staff!

James P. | Overall Experience |
Rating:

Very helpful!

Teresa V. | Overall Experience |
Rating:

These people and the services are superb, spectacular, top notch.... Ive been doing business there for over a year and every experience with storage, vehicles and Mgr. Richie has been the same, A+ !

Amy P. | First Impressions |
Rating:

The guys were very friendly and helpful. Great customer service. I would recommend them to anyone.

Robert W. | First Impressions |
Rating:

Very helpful. Got a nice size locker and when I missed the return time they didn't have a problem with helping me out. It was only a half hour but still they could have charged me

Victoria C. | Overall Experience |
Rating:

Staff was always super helpful and friendly. Uhaul made moving and storing my stuff so easy.

Tia B. | First Impressions |
Rating:

Perfect service could not get any better! Thank you for all your help! I am so happy I chose this location!

Kimberly E. | Overall Experience |
Rating:

We relocated to NH from NY and were so impressed with the staff at the Portsmouth location. The general manager & staff went out of there way to be helpful & accommodating!! We are VERY appreciative!

CAROL ANNE S. | Overall Experience |
Rating:

My storage experience turned out to be longer than expected - but everything went well the entire time. Thank you!

Cullan S. | First Impressions |
Rating:

Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! Thank you!

Matthew N. | Overall Experience |
Rating:

Had a great experience.

Shirley J. | Overall Experience |
Rating:

You need to call me to discuss an issue.

lindsey p. | Overall Experience |
Rating:

Slow service in store and on the phone but friendly staff and the GM was always great and very accommodating.

sue f. | Overall Experience |
Rating:

Your employee Rick was very helpful and nice. I would definitely do business again with uhaul of Portsmouth.

Carol P. | Overall Experience |
Rating:

Your staff people were absolutely the best. A staff to be proud of. I will recommend U Haul storage in Portsmouth to all that ask me. Thank you so much.

TIMO P. | Overall Experience |
Rating:

storage was pricey; closing access at 7 PM was inconvenient

DAVE S. | Overall Experience |
Rating:

The only downside was the website is terrible and the system for bill paying from the bank had lits if errors. . Otherwise it was a great experience.

JACK H. | Reservation |
Rating:

great people, great help, and an overall great experiance

Chris J. | Overall Experience |
Rating:

The staff and the facility were great. We did have some monthly issues with billing, as we were renting 2 units therefore paying 2 rental fees which were often credited to the wrong unit.

Gert A. | Overall Experience |
Rating:

There was a delay in delivery. It had been scheduled for 9am, but the staff could "not find" our unit. I got the same message when I stopped by at around 1pm Finally, at 4pm it was delivered.

DIONNE B. | Overall Experience |
Rating:

Have always had a good experience with this uhaul location. I would definitely recommend this particular location.

No reviews have been submitted for this location.

Back
To Top