Customer Reviews for U-Haul Moving & Storage of Ramsey

Rating:

5.0

Everything was quick and efficient. 1200 miles and no problems.

Rating:

4.0

There are 2 customer entrances, so it was hard to know where to go. Only 1 person working. He was helpful but there was a lot of confusion on where I was supposed to drop off because the original confirmation said Elk River and the email said Ramsey and if I had taken it to the wrong place, there would have been an extra fee.

Rating:

5.0

Ridiculous to charge me a $35 cleaning fee when the truck was spotless, but other than that it was a good experience.

Rating:

1.0

I had to chase down the only person who could help me in dropping off my car hauler. There was only one person who could do this despite asking a person behind the counter. In fact, this person was a woman who saw me come in and pasted me as I entered the building in search of help. I chased her around a very large parking area. When I reached her she said to drop it with the others. She had just finished loading another customer's tow dolly. She went back in the office and offered no help in unloading. I could not get the unit off my hitch and tracked her back down. I asked if she had any boards because the tongue jack would not go high enough. She could not understand why I would need this. She finally dragged herself out to help me. I told her that this is the first time I had to unload a trailer myself. She says that she does not help people unload. I explained that I am 65 years old and have rented a lot since I was 20 and this is the worst help I have received at a U-Haul. After saying this she attempted to help but had no idea what she was doing. Yes, she was the manager!

Rating:

4.0

it was odd not talking to anyone but I did get through it.

Rating:

4.0

I think I caught the employee as she was leaving as it looked like she was locking up, but she still helped me out and took back my rental. Above and beyond was very appreciated!

Rating:

5.0

I think more signs posted to access the mobile application on the phone would help people with the quicker return of the equipment.

Rating:

5.0

The young lady who assisted me was exemplary in her customer service skills and assisted me with great professionalism. I would highly recommend renting from this location to anyone.