Customer Reviews for U-Haul Moving & Storage of Redwood City

7651 reviews

2200 El Camino Real   Redwood City, CA 94063
(E Of Woodside Rd)

(650) 365-6233

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(650) 365-6233

2200 El Camino Real
Redwood City, CA 94063
(E Of Woodside Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Seamless rental online & storefront staff were incredibly kind! Easy way to transport garden furniture without a hassle!

NICOLE M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
3.0

Check in person was not friendly. She didn't seem very interested in her job. The van was very dirty. I also don't appreciate the excessive focus on getting customers to take out insurance on the vehicles. First of all most people that have private vehicles have insurance that covers a rental and second the price you charge for insurance is exorbitant. I don't think I'll probably tried another company next time I need a rental

Reid P. 
Rating:
4.0

Customer did not leave a comment.

Nancy P.  |  First Impressions 
Rating:
5.0

The guy (Daniel) at the Redwood Uhaul location saved our butts. Absolutely one of the best customer service experiences I've had in a while. 10/10. Promote that guy. Do whatever you can to build him up.

Frank E. 
Rating:
5.0

Was able to find parking for my car. That was the only concern but there was a spot there. All good.

Arthur T. 
Rating:
4.0

Customer did not leave a comment.

LARRY W. 
Rating:
3.0

The space was cramped. The future dolly I wanted to rent was not provided. They stopped carrying them but would SELL me one instead. I had to keep going back inside to get things I expected to be in the ruck or ready when I checked out like pads, utility dolly...

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO Y. 
Rating:
5.0

Very easy pickup and dropoff.

MAYA T. 
Rating:
5.0

match what is advertised on the website with what is actually stocked by the location.

RICHARD M. 
Rating:
5.0

Todo biem

JOSE M. 
Rating:
3.0

The only problem I had was when the truck was picked up. There wasn't enough people checking customers in or helping. Otherwise the check in process was good. I had no issues returning the truck.

LETICIA R. 
Rating:
5.0

Uhaul all locations have been great. Your my go to for trailers & trucks. Thx.

MARY F. 
Rating:
5.0

Customer did not leave a comment.

Eileen W. 
Rating:
1.0

Customer did not leave a comment.

Kelly J. 
Rating:
4.0

Customer did not leave a comment.

RYAN M. 
Rating:
1.0

This location is the worst, I got there at 8:30AM and I left there at 10:00am is just one person doing the job for a many customer this is ridiculous how the manager set up the schedule; and this is not the first time i have been in this location multitimes and always like that and I called day before to make sure evryting will be ready for our company I spoke with Nik and that wasn't help at all.

CESAR F. 
Rating:
5.0

Customer did not leave a comment.

DOMINGO M. 
Rating:
5.0

Very helpful employment stuff thank you I will rent from you again

JOHN B. 
Rating:
2.0

The rental experience was perfect, but the return was awful. When I returned, the sign said stay in the vehicle and someone will be out to take care of you. I waited for 10 minutes, and after no one came, I went into the office and returned the key. The guy at the desk asked if I wanted an email receipt and I said yes and went. That night the email receipt showed up and I was charged double the rental fee and double the CDW. The receipt showed I returned the rental over 3 hours later than I actually did. I went back to the office the next day, and the woman told me not to worry, an inexperienced employee had processed the rental and the charge would be reversed. She gave me the manager's card. Two days later I noticed that my card had been charged the full amount on the original receipt, so I called the manager and he reversed the charge. What a hassle!

Robert D. 
Rating:
2.0

Someone should always be present inside to help customers at the register. Too many people were waiting a long time because there was never someone present. Parking for your vehicle is very limited, and so you are told to find street parking on the street in the nearby neighborhood a few blocks away. There seems to be a lack of communication between online and in person bookings. The wait times are too long, they need to improve their customer service starting with hiring more employees.

ERIKA A. 
Rating:
5.0

Todo estuvo excelente 👌

EFREN T. 
Rating:
4.0

Customer did not leave a comment.

Marco R. 
Rating:
3.0

Truck over heated on me i had to put coolant in the reservoir . And I didn't get reimbursement

Noe R. 
Rating:
5.0

Thanks for the professional and friendly service!

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

MAGGIE W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

DERRICK C. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Thank you!

Steven T. 
Rating:
5.0

Samantha is very competent and always positive. Well run store

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Marilyn M. 
Rating:
5.0

Thank you for making my move easier and less stressful. Stay safe and healthy!

ELIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
3.0

The storage units at the 2200 El Camino Real, Redwood City has a non-operational after hours alarm. Access should be available until 10pm. Right now access is only available during store hours, which is very inconvenient. Can U-Haul please fix the alarm ASAP. Thank You

Michael G. 
Rating:
2.0

The pickup process was smooth enough. However when returning the equipment bought some additional boxes and needed to pay with cash. I was told they had no change. When I asked for my money back amazingly change was found and the clerk tossed the change at me some some fell on the floor. How can a nationwide chain not have change and then magically produce it. Also this location is always out of inventory on the main items one needs for packing.

David W. 
Rating:
5.0

Everyone I met at UHaul Redwood City was friendly, professional, and extremely helpful.

RALPH R. 
Rating:
5.0

Customer did not leave a comment.

CHERYL L. 
Rating:
5.0

Great service by the dude on the lot and girl on the counter..thank you

DOUGLAS D. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
1.0

Customer did not leave a comment.

Kayla B. 
Rating:
3.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

I just want to say Nick was such a great help made everything easy and pleasant the only good part of my move was dealing with Nick he's a great guy

PAUL F. 
Rating:
5.0

The staff was great and very helpful and quick service. My experience was excellent

Brandi G. 
Rating:
5.0

The automated check in is confusing and I work in software. You should be able to check in before you get to the sure so it isn't stressful and then have a final step to pick up. Even if it does work that way it wasn't clear from the way things were written. So I got there and was in a hurry thinking I was going to pick up the truck and it wasn't ready and then I had to stand in line for a long time. And then they had to get to me to a different truck because the truck that I was set up with wasn't ready to go and was blocked in. I understand that this was user error. But I also know that if the UX was clear it wouldn't have been a problem. The people at the site were great. They helped me as quickly as they could checking the truck back in was a really smooth experience.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL P. 
Rating:
5.0

Speedy and hassle-free service on trailer rental and propane tank refill

JAMES M. 
Rating:
5.0

Staff was super helpful in setting me up with just the right stuff to make the move go smoothly. Very professional.

BRYAN H. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO P. 
Rating:
5.0

It was all fine.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

RANDALL K. 
Rating:
5.0

Customer did not leave a comment.

YASHWANTSINHJI J. 
Rating:
4.0

Customer did not leave a comment.

CARL D. 
Rating:
4.0

the location seems to have connection issues w internet. so if you are picking up or returning using the app many a times the app says "network not available:". you should think of how to provide customers connectovity to a wifi

Yogesh A. 
Rating:
4.0

Customer did not leave a comment.

CHUNG-HAN C. 
Rating:
5.0

Customer did not leave a comment.

adrian m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caylin H. 
Rating:
5.0

Customer did not leave a comment.

ELIDA A. 
Rating:
4.0

Customer did not leave a comment.

Sebastian S. 
Rating:
5.0

Long wait to return trailer. Need more than one person on duty at 1:00 pm on a Saturday.

Timothy R. 
Rating:
5.0

Quick courteous and helpful

David D. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

WOUTER S. 
Rating:
5.0

Customer did not leave a comment.

JAVIER H. 
Rating:
5.0

Running lights on vehicle trailer were not working.

TIMOTHY H. 
Rating:
5.0

The vehicle was clean and spotless. The alignment was so bad it was difficult to drive but I didn't fully notice until the highway.

Andrew W. 
Rating:
5.0

Best place to go!

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

ALAN D. 
Rating:
5.0

Customer did not leave a comment.

Basil S. 
Rating:
5.0

Customer did not leave a comment.

Cameron J. 
Rating:
5.0

accessibility -- 10/10 equipment / truck - 9/10 service personnel - 10/10 check out and return - 10/10 price - 10/10 website for checking out and return - 5/10

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

CATHYANN B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Excelente lugar 👍

rigoberto G. 
Rating:
5.0

Customer did not leave a comment.

ANGEL W. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
3.0

Price rate per mile was a bit expensive. Communication between staff members needs lots of improvement. Also if there's items that you're paying for your U haul staff members should make Sure that you have it in your van or it's in your possession before you leave.

MARVIN A. 
Rating:
5.0

Sabrina is very good at the desk and doing just about all aspects of the job

mike S. 
Rating:
5.0

Customer did not leave a comment.

Joey C. 
Rating:
5.0

Customer did not leave a comment.

CATHYANN B. 
Rating:
5.0

Customer did not leave a comment.

JASEN F. 
Rating:
2.0

Customer did not leave a comment.

BRADLEY Y. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Enricogiuseppeag A. 
Rating:
5.0

Customer did not leave a comment.

PAULA M. 
Rating:
5.0

Customer did not leave a comment.

SONG W. 
Rating:
5.0

Customer did not leave a comment.

Jo Lester S.  |  Overall Experience 
Rating:
5.0

Nothing, the people are amazing as well as the cargo vans!!!!

Kevin D. 
Rating:
5.0

The online check out process was terrible - the photo page for the drivers license didn't work and we had to go inside to pick up our reservation. Even after getting assistance from the representative at the location, every page she tried to send me to continued to have errors. We were finally able to complete the process once the rep printed out our contract.

ASHLEY G. 
Rating:
5.0

Customer did not leave a comment.

LORENA M. 
Rating:
5.0

Quick and easy!

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Jobany A. 
Rating:
5.0

Customer did not leave a comment.

CRAIG S. 
Rating:
5.0

Good service thank you

IGNACIO L. 
Rating:
5.0

Superb service, keep the good service

CARLOS D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

rituraj K. 
Rating:
5.0

The young woman that assisted me was wonderful. She was quick, efficient and friendly. Truly the exemplary customer service representative.

Judith L.  |  First Impressions 
Rating:
5.0

Huge difference in customer service at Redwood location versus Belmont location. Redwood staff was friendly and helpful. Belmont staff was not helpful or friendly.

Judith L.  |  First Impressions 
Rating:
2.0

Reserved a bottom floor unit, and the website showed me that there was one available. Got to the store to see the unit and had to wait a really long time for someone to even come to the counter, then was told that there were no more bottom floor units. I had just moved here so I didn’t really have time to look for another storage unit on the spot ( which was probably a huge mistake) and decided that this would have to do. I had auto-pay set up, and even got emailed receipts, and after having just paid rent, I got a notice that our rent had not been paid and was told our unit’s lock had been removed and a notice placed there as well. I had to go to the store and show the email to have that taken care of, only to find out they had lost my original lock, so I had to get another one. When we finally got a new unit somewhere else, I noticed that there were water marks on some of our things that weren’t there before, so something had to have leaked or sprayed onto our things. I’m glad we were able to have at least some kind of storage for the time being, and for what it’s worth, it was secure and nothing was stolen or damaged. The employees, when there is one available, are very friendly. Not super happy but it wasn’t the worst possible experience.

Miki H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jose H.  |  Overall Experience 
Rating:
5.0

The associate that greeted, and helped was so nice. It's so rare to find such people, (especially someone much, much younger then me), that are genuinely so courteous. Wonderful Cutomer Service, thank you. Rose Lang

rose l.  |  Overall Experience 
Rating:
4.0

The units are a little small. Short on the inside.

Michael H.  |  First Impressions 
Rating:
3.0

The instructions were great, and staff was friendly. The unit was clean enough, but we did have to pick up dinner trash and hammer down a few staples that were dangerously sticking out. The most important part was that our unit did not measure 8' by 6' which was absolutely surprising. It was 7.5' by 5.25' which made a huge difference for us. We packed up an 8x6 area at home to figure it out, and when we showed up, the unit was noticeably smaller than advertised! Why can't you just list the true interior dimensions of your units??

Kapil E.  |  Online Move In 
Rating:
3.0

Good facility but the rates are extremely high

Jason K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ryan t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric W.  |  Overall Experience 
Rating:
1.0

Hey there. Please give me a call when you get a moment. My rep Jailin was doing her best but she was ill, sneezing (yipes with Covid), and exhausted when she helped me this afternoon. I was promised an 8x8 unit and rolled in with a moving van and auto transporter, 1 way reservation. I had to get the car off myself, outside the lot because it was so hectic and understaffed inside the gates. And in the end... (cue the sad muzak), the storage unit I was promised was double booked. I drove for 2 days, had follow up calls confirming the unit was available just to find out I couldn't store my stuff at this location once I arrived. I'm going to use the remaining days of the use of the moving van but am very nervous about what comes after that. Please, if you would, call me so we can discuss my plan B for where to store my belongings if I run out of time. P.S. I know covid has wreaked havoc on communication and software systems and therefore not everyone has the best and latest information, but it had a severe negative effect on me during a major move in my life. Let's please work something out ASAP.

Jennifer P.  |  First Impressions 
Rating:
1.0

NEVER SIGNED UP AND GOT SOME RANDOM INSTRUCTIONS___MAYBE FRAUD IN YOUR SYSTEM

Mark F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mike s.  |  Overall Experience 
Rating:
5.0

Staff is excellent. Very polite and considerate and helpful. If I ever need a storage again I will probably come back to this storage facility. Thank you for your outstanding customer service and friendly staff.

bridgette d.  |  Overall Experience 
Rating:
5.0

friendly and effieient

Jesse C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele K.  |  First Impressions 
Rating:
3.0

Expereince was about as expected. We had our unit for 10+ years and the facility upgraded significantly during this time. The price increases were a bit daunting every year.

LOUIS C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTHIAN M.  |  Overall Experience 
Rating:
2.0

The truck rental amount that I was quoted was different amount when I arrived to pick up the truck. Nothing I could do but to pay the higher rental rate.

TINA A.  |  Overall Experience 
Rating:
5.0

Great experience

tess R.  |  Overall Experience 
Rating:
4.0

Check -in was easy, and the staff was very friendly and helpful. I had contacted several other storage facilities in the area, and the customer service was terrible, so I was very happy to find UHaul.

tess R.  |  First Impressions 
Rating:
5.0

I will recommend UHAUL to friends and family!

hermie k.  |  Overall Experience 
Rating:
4.0

The staff are/were very friendly & helpful.The building is clean & the truck was also clean & ran great.

LeAnn E.  |  First Impressions 
Rating:
5.0

The workers stayed behind when I had to go slightly over closing time, to make sure I got everything out. Great service!

Zheng Y.  |  Overall Experience 
Rating:
5.0

Very Well Done.

Joseph J.  |  First Impressions 
Rating:
4.0

Staff was very helpful and friendly.

GREG B.  |  Overall Experience 
Rating:
4.0

No comment!

hermie k.  |  Overall Experience 
Rating:
5.0

very grateful to the general manager and staff for helping make our move from CA to TX very smooth

William B.  |  Overall Experience 
Rating:
1.0

The staffs were unfriendly, service are worse and the feedback system never fixed. Unfortunate.

Yeehui Y.  |  Overall Experience 
Rating:
5.0

Awesome service.I recommend U-haul to everyone.

william l.  |  First Impressions 
Rating:
5.0

What I expected.

ERIC J.  |  Overall Experience 
Rating:
3.0

I was wonder why they hold me $10.93 and still not refund after 4 days. I got a reminder call from them when my boxes arrived. I haven’t been to there since moving helpers picked boxes for me.

SAU LING L.  |  Overall Experience 
Rating:
3.0

Lines were long when I returned my trailer. Employees were not able to handle my situation when my Ubox did not get delivered on time, so they gave me the business card of someone to call. Poor.

Ronald S.  |  Overall Experience 
Rating:
1.0

I had called in and explained my needs. The unit they reserved for me did not even come close, and they had no units that could work. As a result, I lost hundreds of dollars worth of furniture.

Ethan F.  |  First Impressions 
Rating:
5.0

My experience was wonderful

richard g.  |  First Impressions 
Rating:
3.0

It helped that they recognized the need to correct their mistake in reserving the wrong unit. It was handled professionally and promptly.

Marc D.  |  Reservation 
Rating:
5.0

Rates are reasonable and the package(Uhaul box) was delivered on time without any damage. I also went with third party moving help provided through uhaul website. Overall good.

Sriram S.  |  Overall Experience 
Rating:
5.0

The staff at RC facility are amazing. They handle so many people's needs very efficiently + a very friendly manner. Transferring stuff < a U-box > to a smaller unit was tough but doable w their help

Susan O.  |  Overall Experience 
Rating:
5.0

Stellar customer service. General manager should get a raise, and emplyee Daniel, should become assistant manager.

Christopher T.  |  Reservation 
Rating:
1.0

I was informed that my storage was compromised and valuable content sold without my consent; no effort was made to contact me via phone. I expect you to restore the content if I were to pay any fee.

TATSUTO I.  |  Overall Experience 
Rating:
1.0

MovingHelp sent someone over trying to scam me. I know that's not UHaul's fault, but that makes me do not want to us UHaul ever again.

Liang K.  |  Overall Experience 
Rating:
4.0

yea

Philipp P.  |  Overall Experience 
Rating:
1.0

The Redwood City U-Haul staff had minimal training on their own software. It took multiple phone calls to get basic information about my UBox, and I was transferred over and over without explanation.

Shawn M.  |  Overall Experience 
Rating:
4.0

In general, very satisfied with the care taken to my belongings. However, communications between storage facilities and customers should be streamlined (I was called many times).

Kelley L.  |  Overall Experience 
Rating:
5.0

everything worked as expected. got help for moving so didn't see the facility.

Umut V.  |  Overall Experience 
Rating:
4.0

Unit was easy to access w/ personal card. Website stated that the facility had 24-hour access, but is only open when the front desk is open. Unit roofing was loose, but tricky to access.

Katherine R.  |  Overall Experience 
Rating:
2.0

The dropoff spot in Redwood City was severely understaffed on Saturday. There was a long line at the desk and only three highly-stressed employees on duty. More staff would have benefitted everyone.

Laura A.  |  Reservation 
Rating:
4.0

Thank you.

Courtney T.  |  Overall Experience 
Rating:
5.0

Great location. Stellar service. The General manager and staff, seem to run a tight ship; always helpful and willing to go the extra mile. I will surely recommend to other's here in Woodside area.

Christopher T.  |  Reservation 
Rating:
3.0

The other problem with this location is the long wait. They seem under staff. The u-box is a great service but it would so much better if the U-bix were ready in advance of my pick up and didn’t wai

Eric M.  |  Overall Experience 
Rating:
4.0

Staff we're very helpful and friendly, but location suffered long waits due to shortage of staff.

Eric M.  |  Overall Experience 
Rating:
5.0

Our Ubox did not arrive at the Uhaul destination .The General Manager in Redwood city Nicholas was very accomadating, he took care of our box, truck and dolly. We recommend Uhaul thanks to Nicholas!

elizabeth l.  |  Overall Experience 
Rating:
3.0

-They hold on to rent checks too long before depositing them -I was called and told that since I moved out on the beginning of the month they'd destroy my payment, but it cleared, now I await a refund

ANTHONY R.  |  Overall Experience 
Rating:
1.0

my U-box was guarantee delivery on June 28th, but when the mover helper was there to pick up. They said they have no ideal where is my u-boxes....

Mi Ni W.  |  Overall Experience 
Rating:
4.0

The office help is really what makes this u-haul great. True customer service experts!

HEIDI M.  |  Overall Experience 
Rating:
1.0

When we loaded our SUV to store the items, they said they could not find the storage I reserved more than a month ago. They would not help us load our items back nor find another location. Worst place

YASUKO S.  |  Overall Experience 
Rating:
4.0

The only drawback is you can hear rats or mice in the storage units somewhere .

Erin C.  |  Overall Experience 
Rating:
3.0

Straight up lied to about the unit we were getting. Very limited access hours, and place was always packed making it very difficult to get in and out to access the things in storage.

conrad b.  |  Overall Experience 
Rating:
5.0

The whole staff, especially Nick, were great very honest and "human". They put forth the effort to accomplish fast and efficient service. Five stars!

BREA C.  |  Overall Experience 
No reviews have been submitted for this location.

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