Customer Reviews for U-Haul Moving & Storage of Redwood City

Rating:

4.0

The windshield was cracked. The rep told me if I had a picture I would not be charged, but I was worried about the legality of driving with a broken windshield.

Rating:

1.0

I got behind because of financial problems. When I paid off the rent. My lock was broken off. Which I understand I was behind but they broke my property then made me buy a new lock. I was going to leave my stuff there until that happened.

Rating:

4.0

Didn’t tell us to take photos of vehicle inside and out for mobile drop off

Rating:

5.0

Thank you Lexi.

Rating:

5.0

Went smooth and quick!

Rating:

5.0

Everything was excellent my experience and customer service was great.

Rating:

5.0

The price for what you get is a great deal. The service is professional. The equipment worked well. I was not able to return at closing so they rescheduled to return next day. I will use U-Haul again and recommend to my family and friend.

Rating:

5.0

All good!

Rating:

5.0

Emilio was very good :efficient. You don’t see the manager much, but his team is doing good.

Rating:

5.0

Keep doing what works.

Rating:

3.0

We had to be moved to this location after our reservation could not be accommodated in Eugene, OR at the last minute, which was incredibly disappointing. We then took uber an hour out to this location and when we arrived the person who was supposed to be working the counter had already left, despite us saying ew would be there by 3:45pm and they were supposed to be open until 4pm. Over the phone we were easily able to connect and switch to a keyless/app reservation pick up but it was not an ideal situation to say the least. We never did receive the $70 credit we were told we would get for additional mileage and we also were charged for furniture blankets that were not there.

Rating:

5.0

Excellent customer service

Rating:

5.0

Lexi and her assists a great job while the store had no power. Assisted people w self dispatch

Rating:

5.0

The person that helped me was real nice and helpful thanks

Rating:

4.0

Staff was great. Trailer had not been swept out and previous user had transported concrete. Electrical hook up drained my battery. Notified staff at drop off location.

Rating:

4.0

Usually I have an outstanding experience at your Redwood City location. Emilio was very fast , efficient and helpful. This was t first time that I had a problem w the trailer. It was out of alignment and hard to tow because of the constant strong vibration from t trailer at any speed over 50 mph. It needs to be taken out of service & inspected for an axel or wheel problem . I wud welcome a call back about this bad equipment

Rating:

5.0

Have more information about each trailer and where they are. I was originally told that I would not be able to rent a trailer with a motorcycle chock because these are specifically for local use only. I started with a ramp trailer so that I could transport my motorcycle one way out of state to New Mexico. I then thought it might be better to get a cargo trailer which I changed my reservation to get. Didn't know if it would come with a ramp or not and scheduling indicated that they did not have that kind of information on their trailers. I picked up the one reserved for me and the construction inside was different than I was used to. I was hoping to be able to strap it in and decided after some effort that that would not work so well. I changed my reservation again to a ramp trailer and needed it ASAP so I went to Redwood City to get it from San Jose. It ended up having a motorcycle chock and I was able to strap it in solid so I could transport it smoothly. Anyway, the cargo trailer that I picked up didn't have a ramp so I had to come up with a solution to address how to get it in the trailer. I was able to get a ramp to do the job from Harbor Freight tools for about $85 so that worked but strapping it was more problematic so we went with a ramp trailer and that worked out well.

Rating:

5.0

They were helpful & got my truck out on time

Rating:

3.0

When asked about “moving help” and if I could add them for unloading the truck at my destination, the two guys working there had no idea what I was talking about. It was the first time they had heard that moving help can be scheduled through UHaul.

Rating:

3.0

It was after hours drop off so I don’t know if the personnel were helpful. I know for a fact that the customer service on the phone are useless and actually create more issues than help. They commingled 2accounts without approval. I’ve spent over 4 hours trying to resolve and still no resolution. They also have no supervisors that work there to help resolve issues the reps can’t manage on their own. Very very very dissatisfied with U-Haul.

Rating:

3.0

You need to hire more counter help! Long lines and frustrated customers!

Rating:

5.0

Very good experience.

Rating:

1.0

Staff was not friendly and they thought all renter knew what to do. They lack instructions for new renters for uhaul. They expect people to know what to do. We kept asking them questions instead of properly instructing the people who rented the truck and auto transport trailer.

Rating:

4.0

I was told the gas tank was 3 8th when it was 1 4. The employee did a good job of fixing it but it shouldn't have happened

Rating:

1.0

No help hooking trailer, I had to move two others out of the way myself to get to the one I rented. Tried to charge more, I had a reservation at a lower price, they tried to nearly double it.

Rating:

1.0

When I picked up truck the guy at counter was rude to me,and the truck didn't have any gas the gas light came on as soon as I turned key on.

Rating:

1.0

The location was 30 miles from what I had requested which is difficult with no car. Some issues were out of the location’s control, such as the entire UHaul site & app being down, but there was a lack of empathy and problem solving. An “I’m sorry” or a smile would go a long way. We were rubbed the wrong way with such an off experience, moving is already stressful and unfortunately this experience was memorable for all the wrong ways.

Rating:

5.0

I would always work with UHaul, great setvice, nice employees. Good material

Rating:

4.0

Wish there was a discount for paying for six-months or even a year up-front.

Rating:

1.0

Waited 2.5 hours to be helped at the counter after haven already completed the rental online.

Rating:

5.0

Vehicle was in great shape, and the staff was very knowledgeable and helpful.

Rating:

5.0

I enjoyed the customer service at this location, for both pick-up and return. Thanks for making the process seamless and easy!

Rating:

5.0

all good!

Rating:

5.0

Very easy drop off process.

Rating:

5.0

Polite customer service!

Rating:

5.0

The Mobil check in and out easy to use. The truck I rented was well maintained.

Rating:

5.0

Everything worked out perfectly.

Rating:

5.0

I don't know if this is the same motorcycle trailer I rented a few months ago, but both trailers had seriously damaged right side tires. Empty trailer going down the road at 55mph, and the right side of the trailer was bouncing between 4 and 6" up and down on a smooth highway. Dangerous condition, but I had to make a deadline. As soon as I started back to the shop with a 450lb BMW motorcycle loaded and tied down, the trailer still had a bad vibration but now down to maybe 3 inches..s consistent vibration, bad when empty and not so bad when loaded. Please check the right side tire and wheel bearing.

Rating:

5.0

I have dropped at this location many times and they make it very easy.

Rating:

5.0

Knowledgeable and friendly staff and management. Might have to wait on line if staffing is short. Great location with all needed supplies

Rating:

2.0

The counter person checking us out was probably the most disinterested person I have come across behind a counter before. She showed no interest in being there. She had no clue and could not answer questions and gave us the wrong directions to where the car was located. Not impressed. The car looked clean but the steering wheel was super sticky and the front doors had to be jammed closed. In all fairness, when I looked around the remaining staff seemed fresh and awake and more interested in being at work.

Rating:

5.0

Your staff is consistently attentive, kind and supportive even when busy with others they make sure someone acknowledges visitors

Rating:

5.0

All good!

Rating:

5.0

The manager was very professional even though he was short staffed.

Rating:

4.0

Add more Staff

Rating:

5.0

Process was easy from start to finish. Reserved the trailer online and the pick and return were both fast and easy.

Rating:

5.0

Loved renting the van. Was new and easy to drive.

Rating:

4.0

I paid for a hand truck but didn't get one. To be fair, they had multiple people in line and there was only one employee serving the line, but still... charges add up over time. I requested a credit against my next rental but i have no idea if they gave it to me or not. I didn't get any kind of email or text message confirming the credit.

Rating:

5.0

Vans were parked very close to each other. It would be nice if the van were parked so it's easier for unfamiliar drivers to pull out

Rating:

5.0

bring your rate down what you charge per gallon if not filled we are experience over all expensive prices already i ran out of time to fill it up I would have had to pay another day

Rating:

5.0

Great staff. Friendly and very efficient. McK.

Rating:

5.0

So friend and clean organize

Rating:

5.0

The truck is in good condition, and I would definitely rent here again.

Rating:

3.0

The uhaul had a very strong cigarette odor

Rating:

5.0

Great experience The customer service was excellent. Being new to the area and driving my U-Haul for the first time in California I had a lot of questions. Staff were very helpful at the pick up and drop locations. I will definitely refer to this U-Haul location.

Rating:

5.0

Thank you the friendly staff!!!!

Rating:

4.0

The customer service agent was a bit, how can I put this……”lethargic”. She noded an acknowledgment of me while she was moving a can. When she got out, she was listening to her phone to a podcast and shuffled to the office slowly, not really friendly or unfriendly. Like she really didn’t want to be there. But she took care of the paperwork relatively quickly and got the trailer hooked up to my car with a little assistance from me and I was on my way just fine.

Rating:

4.0

Expensive

Rating:

5.0

N/A

Rating:

5.0

Excellent customer service and a smooth check in experience. I forgot a sweater in the car and they called me to make sure I got it. Very friendly

Rating:

5.0

Professional and friendly. Good job!

Rating:

5.0

Lexi is always fast, efficient and courteous

Rating:

5.0

the rental process from beginning to end was very easy and straightforward. The location is convenient for me and the staff was friendly and helpful.

Rating:

3.0

I would recommend only if location necessary. Service was slow and uninformed.

Rating:

2.0

The truck was disgusting. There was trash in the cab and dirt in the back. There was some kind of mechanical issue so the truck went into high acceleration while backing which was dangerous.

Rating:

2.0

Tarifas ocultas no reales

Rating:

2.0

They lost my bill. I went back 4 days in a row to pay with cash. The manager told me to keep the van without the contract and then corporate charged my card without authorization for that time. The customer service was lackadaisical at best and there's no way to work with corporate. Tried the app chat and was told to deal with the location. U-Haul is HORRIBLE

Rating:

5.0

Awesome per usual!

Rating:

3.0

Rented an appliance hand truck from this location Inventory is unknown by “1-800 U-Haul” customer service. Electronic notification when equipment is ready does not work. Return equipment receipt is not available.

Rating:

5.0

I was greeted and assisted with all of my needs in renting a storage space. The young man who waited on me, was very helpful, professional, and had very excellent customer service skills. He answered all my questions., Very professional thank you.

Rating:

1.0

The person who helped me was completely indifferent, as if he was inconvenienced that I was a customer! Getting a storage unit took way longer than it should have, no instructions on how to get in (via the multiple code-entry pads in the back), where to go/find my unit, or any other "welcome/onboarding" experience. Finally found someone else and asked them for help. ZERO friendliness, ZERO care, ZERO reason to return!

Rating:

5.0

Keep up the great work

Rating:

5.0

Yeeeeeeeeee

Rating:

5.0

Thank you

Rating:

5.0

U-Haul does need to fix one problem. Your company's software is slow. When staff has to prepare documents, a customer has to wait in-office. It took nearly one-hour for me to officially check-out of two storage rooms I rented for one month. It was not the fault of staff. Otherwise, U-Haul provides solid customer service.

Rating:

5.0

The facility is ready for an renovation, but the staff is top-notch

Rating:

5.0

Thank you so much happy with everything

Rating:

2.0

The automatic doors didn’t work. If I didn’t arrive before close, I wouldn’t have been able to get in. Also, there was a rat trap in my storage unit which made me worried there might be a rat problem in the building.

Rating:

1.0

Uhaul is in breach of contract, in dishonor, in default, and accepts the consequences of being liened for unjust enrichment, double-dipping, RICO violations, tax evasion, failure to fully disclose, creating securities with my property, and operating in blatant fraud. UCC 1-308...

Rating:

4.0

I am giving 4 star because the move out function on the mobile app. I tried like 20 times but it always errors. I have to call customer service to move out. However, the customer service were good. Besides the move out function, I would use uhaul storage again.

Rating:

1.0

The guy at the counter with glasses and a lazy eye was rude and even made some remarks that made me feel uncomfortable. I told front desk but I doubt anything was done

Rating:

4.0

The after hours security keypad is malfunction making it impossible to access my storage unit.

Rating:

4.0

Keep Up the Good Work

Rating:

5.0

I have been working with Uhaul for over tens years, and will keep working with them. They were very helpful when I was moving Our Homeless" off the street into their homes, apartments, rooms, etc. Thank you Uhaul!

Rating:

2.0

I reserved my space online. When I arrived to look at the unit before moving items, the code I was emailed didn't work. I went into the office to speak with the rep at the counter and let him know my situation. He didn't say much but handed me a card to gain access and how to use it. I was able to get in. I was aware my unit was on the second floor, but there was no elevator. When I opened my unit, trash from the previous tenant and the top was chain link fence (not a solid ceiling) with trash on top of it. This wouldn't work for me. I went back to the office and explained I could't use a unit upstairs without an elevator. There was space on the ground floor however it was more expensive. Based on the condition of the upstairs unit, I decided this wasn't the facility for me. I thanked the gentleman and he canceled my unit. I now know why the space was so inexpensive.

Rating:

1.0

The staff member that assisted me was rude and argumentative when I told him I was entitled to a promo he did not want to give me. I had to repeatedly direct him to the UHAUL website for reference until he finally applied it for me.

Rating:

4.0

The staff at the Redwood City store have been outstanding. After a couple of visits to the Mountain View store, I realized that they might be exceptional, but perhaps MV is just understaffed. The place was well-lit, but not the unit. I found rat feces on my stuff when I emptied the unit, but no damage worth mention. Again, kudos+ to the RWC staff!

Rating:

5.0

I love the staff at that location. They’re very great.

Rating:

1.0

I reserved and confirmed a medium storage unit the day before and on the day of my move in. After check in, it turns out the storage unit is still locked. The attendant told me to come back in a few days which is not feasible for me since I am coming out of state. I had to rush to the closest storage unit at Belmont, CA and have to store my things there instead

Rating:

5.0

The manager was awesome and the staff was very helpful. They really assisted in finishing my cross country moving experience. They made the closing out process so easy. Thank you!

Rating:

5.0

Great local staff

Rating:

1.0

horrible experience. I found a dead rat in my storage unit and a month later someone broke into my unit and stole all my belongings. Facility manager Nicolas Lopez doesn't do his job at all, he was never available by any way - never on the site, neither answering calls, texts or emails. I didn't received any help I needed

Rating:

5.0

I had never had a storage unit before. Several friends who have rented storage units (elsewhere!) had mentioned to me that the properties were sketchy or located in outright dangerous neighborhoods ... or were dirty orhad leaks or a stench ... or getting in and out was a hassle ... or some combination of these factors. Then another friend told me that Redwood City often has problems with rats. I'm pointing these things out to you so that you understand the bad conditions I expected. However, this Redwood City U-Haul storage facility was much closer to my most optimistic wishes than to my low-bar expectations. Every time I visited, the place was clean and easy to access. I always felt I was safe here and that my belongings would remain secure after I left. I was impressed that staff members were only one room away (as long as I visited during regular business hours) if I had questions. On my first visit, a staff member made sure I knew where the bathroom was, which made me feel welcome. During another visit, I had trouble repositioning scaffolding/staircase, and a staff member took notice of my struggle and offered to assist me! I was more than happy with my experience here. Thank you to your wonderful staff!

Rating:

5.0

I'm happy that this is the facility I chose for storing my belongings. It seems safe, it looks and smells clean, and I spoke with three employees during different parts of my visit--all of whom were kind and helpful.

Rating:

5.0

Absolutely LOVE Nick & his entire Crew!!! Professional, polite, always helpful... Their Uhaul is our "go to" for everything we need. We drive out of our way to utilize this location "because" of their Exceptional Service...

Rating:

5.0

Nicolas Lopez and staff were very customer friendly. Unit 1099 - Pauline

Rating:

5.0

Very nice gentleman who was helping me with very good manner is a plus 🙏

Rating:

1.0

The poor rating has nothing to do with the facility. It was great. You earned this rating by not honoring my 30 day vacate notice. You tried to charge me for another month, and your site mgr., (Mr. Lopez) I think, didn't respond to any of the 4 email replies I sent him and also copied U-Haul, referencing my vacating the site. He only attempted a text communication after he realized you were sending this questionnaire to me. I have been so upset, I couldn't reply till now. I hope this is a one-off, as I hadn't experienced anything like this with U-Haul before. I think you provide a great service and I will continue to patronize your company, just not in Redwood City, CA, anymore. George Gromoff

Rating:

5.0

The General Manager, Nicolas Lopez, was very professional. His customer service was outstanding. Thank you. Pauline 1080

Rating:

2.0

I did have some difficulty climbing the steps to get to the storage bin especially because of heavy items. At 80 years old it was a struggle for me to the second floor.

Rating:

5.0

I highly recommend using U-Haul storage facilities. There are many pluses and some negatives. On the plus side it is not expensive, conveniently located, lots of space for the price and accessible 24/7, the one-month free feature is a great bonus. On the negative side the height of each space could be higher, there are no elevators if you are on the 2nd floor.

Rating:

1.0

The hours posted online are not what there practicing. The access codes for doors don't work the access cards your given don't work on doors .the security system is below par. When you here or see u-haul logo you think American, Professional,Secure. This (Redwood City) site has failed.

Rating:

5.0

Excellent experience. It was difficult to vacate, however. I did an in person walk through and had to call and speak to multiple people before my account was closed.

Rating:

5.0

Manager Nicholas is great. He is kind, understanding, considerate and professional.

Rating:

3.0

Expensive compared to other storages

Rating:

5.0

Thanks for being so close to my home.

Rating:

5.0

The customer service is great and the Manager very knowledgeable and work hard to keep the business running smoothly.

Rating:

5.0

The customer service people were always helpful. One young lady there was a prodigious and exceptional worker.

Rating:

1.0

I just moved out of my storage unit. My things had been there since 2018. I found rat feces and rat smell in all my belongings. My shoes and clothing are expensive and can never be replaced. U-Haul should pay to have my clothing dry cleaned, at least.

Rating:

5.0

Uhaul Redwood City was awesome! I had a indoor unit for a year. Staff was always friendly.

Rating:

5.0

The staff was great, everyone has great customer service skills,👏👏

Rating:

3.0

Storage unit was not clean. Also the unit was on the second floor and there was no elevator

Rating:

4.0

Very customer friendly and very knowledgeable of the customer concerns.

Rating:

4.0

The one drawback was that my unit required a metal staircase to be positioned in front of the unit. It was a bit tricky to get in and out.

Rating:

3.0

Like with everything else involved on Uhauls side of my move, things were not at all what was requested. I requested and reserved a certain sized storage unit. When I arrived , I was told it wasn't available, but I could have a 4x4 unit. I explained thay I had a one bed apt full of goods, and needed the bigger unit that was promised me. I was then given an 8x8(?) Unit that was still too small for my belongings. I had to get an additional 4x4 unit. Now I'm stuck with 2 payments a month. Uhaul has played bait and switch with me this entire move. From the first truck and trailer that was switched out and too small, to the storage. Also, the movers that uhaul listed ended up tearing my mattress when they forced it into the storage unit, then scratched up my dining chairs.

Rating:

4.0

Staff did an amazing job, I absolutely loved and appreciated it! The only issue is that I can't access this storage outside of the working hours because there is an issue with security alarm setup but other than t it was great!

Rating:

5.0

The crew here is an excellent example of how customer service should be. professional, friendly, courteous and knowledgeable. I have dealt with Daniel a few times over the years and always a great experience. UHaul Redwood City ROCKS!!

Rating:

5.0

The young woman that assisted me was wonderful. She was quick, efficient and friendly. Truly the exemplary customer service representative.

Rating:

5.0

Huge difference in customer service at Redwood location versus Belmont location. Redwood staff was friendly and helpful. Belmont staff was not helpful or friendly.

Rating:

2.0

Reserved a bottom floor unit, and the website showed me that there was one available. Got to the store to see the unit and had to wait a really long time for someone to even come to the counter, then was told that there were no more bottom floor units. I had just moved here so I didn’t really have time to look for another storage unit on the spot ( which was probably a huge mistake) and decided that this would have to do. I had auto-pay set up, and even got emailed receipts, and after having just paid rent, I got a notice that our rent had not been paid and was told our unit’s lock had been removed and a notice placed there as well. I had to go to the store and show the email to have that taken care of, only to find out they had lost my original lock, so I had to get another one. When we finally got a new unit somewhere else, I noticed that there were water marks on some of our things that weren’t there before, so something had to have leaked or sprayed onto our things. I’m glad we were able to have at least some kind of storage for the time being, and for what it’s worth, it was secure and nothing was stolen or damaged. The employees, when there is one available, are very friendly. Not super happy but it wasn’t the worst possible experience.

Rating:

5.0

The associate that greeted, and helped was so nice. It's so rare to find such people, (especially someone much, much younger then me), that are genuinely so courteous. Wonderful Cutomer Service, thank you. Rose Lang

Rating:

4.0

The units are a little small. Short on the inside.

Rating:

3.0

The instructions were great, and staff was friendly. The unit was clean enough, but we did have to pick up dinner trash and hammer down a few staples that were dangerously sticking out. The most important part was that our unit did not measure 8' by 6' which was absolutely surprising. It was 7.5' by 5.25' which made a huge difference for us. We packed up an 8x6 area at home to figure it out, and when we showed up, the unit was noticeably smaller than advertised! Why can't you just list the true interior dimensions of your units??

Rating:

3.0

Good facility but the rates are extremely high

Rating:

1.0

Hey there. Please give me a call when you get a moment. My rep Jailin was doing her best but she was ill, sneezing (yipes with Covid), and exhausted when she helped me this afternoon. I was promised an 8x8 unit and rolled in with a moving van and auto transporter, 1 way reservation. I had to get the car off myself, outside the lot because it was so hectic and understaffed inside the gates. And in the end... (cue the sad muzak), the storage unit I was promised was double booked. I drove for 2 days, had follow up calls confirming the unit was available just to find out I couldn't store my stuff at this location once I arrived. I'm going to use the remaining days of the use of the moving van but am very nervous about what comes after that. Please, if you would, call me so we can discuss my plan B for where to store my belongings if I run out of time. P.S. I know covid has wreaked havoc on communication and software systems and therefore not everyone has the best and latest information, but it had a severe negative effect on me during a major move in my life. Let's please work something out ASAP.

Rating:

1.0

NEVER SIGNED UP AND GOT SOME RANDOM INSTRUCTIONS___MAYBE FRAUD IN YOUR SYSTEM

Rating:

5.0

Staff is excellent. Very polite and considerate and helpful. If I ever need a storage again I will probably come back to this storage facility. Thank you for your outstanding customer service and friendly staff.

Rating:

5.0

friendly and effieient

Rating:

3.0

Expereince was about as expected. We had our unit for 10+ years and the facility upgraded significantly during this time. The price increases were a bit daunting every year.

Rating:

2.0

The truck rental amount that I was quoted was different amount when I arrived to pick up the truck. Nothing I could do but to pay the higher rental rate.

Rating:

5.0

Great experience

Rating:

4.0

Check -in was easy, and the staff was very friendly and helpful. I had contacted several other storage facilities in the area, and the customer service was terrible, so I was very happy to find UHaul.

Rating:

5.0

I will recommend UHAUL to friends and family!

Rating:

4.0

The staff are/were very friendly & helpful.The building is clean & the truck was also clean & ran great.

Rating:

5.0

The workers stayed behind when I had to go slightly over closing time, to make sure I got everything out. Great service!

Rating:

5.0

Very Well Done.

Rating:

4.0

Staff was very helpful and friendly.

Rating:

4.0

No comment!

Rating:

5.0

very grateful to the general manager and staff for helping make our move from CA to TX very smooth

Rating:

1.0

The staffs were unfriendly, service are worse and the feedback system never fixed. Unfortunate.

Rating:

5.0

Awesome service.I recommend U-haul to everyone.

Rating:

5.0

What I expected.

Rating:

3.0

I was wonder why they hold me $10.93 and still not refund after 4 days. I got a reminder call from them when my boxes arrived. I haven’t been to there since moving helpers picked boxes for me.

Rating:

3.0

Lines were long when I returned my trailer. Employees were not able to handle my situation when my Ubox did not get delivered on time, so they gave me the business card of someone to call. Poor.

Rating:

1.0

I had called in and explained my needs. The unit they reserved for me did not even come close, and they had no units that could work. As a result, I lost hundreds of dollars worth of furniture.

Rating:

5.0

My experience was wonderful

Rating:

3.0

It helped that they recognized the need to correct their mistake in reserving the wrong unit. It was handled professionally and promptly.

Rating:

5.0

Rates are reasonable and the package(Uhaul box) was delivered on time without any damage. I also went with third party moving help provided through uhaul website. Overall good.

Rating:

5.0

The staff at RC facility are amazing. They handle so many people's needs very efficiently + a very friendly manner. Transferring stuff < a U-box > to a smaller unit was tough but doable w their help

Rating:

5.0

Stellar customer service. General manager should get a raise, and emplyee Daniel, should become assistant manager.

Rating:

1.0

I was informed that my storage was compromised and valuable content sold without my consent; no effort was made to contact me via phone. I expect you to restore the content if I were to pay any fee.

Rating:

1.0

MovingHelp sent someone over trying to scam me. I know that's not UHaul's fault, but that makes me do not want to us UHaul ever again.

Rating:

4.0

yea

Rating:

1.0

The Redwood City U-Haul staff had minimal training on their own software. It took multiple phone calls to get basic information about my UBox, and I was transferred over and over without explanation.

Rating:

4.0

In general, very satisfied with the care taken to my belongings. However, communications between storage facilities and customers should be streamlined (I was called many times).

Rating:

5.0

everything worked as expected. got help for moving so didn't see the facility.

Rating:

4.0

Unit was easy to access w/ personal card. Website stated that the facility had 24-hour access, but is only open when the front desk is open. Unit roofing was loose, but tricky to access.

Rating:

2.0

The dropoff spot in Redwood City was severely understaffed on Saturday. There was a long line at the desk and only three highly-stressed employees on duty. More staff would have benefitted everyone.

Rating:

4.0

Thank you.

Rating:

5.0

Great location. Stellar service. The General manager and staff, seem to run a tight ship; always helpful and willing to go the extra mile. I will surely recommend to other's here in Woodside area.

Rating:

3.0

The other problem with this location is the long wait. They seem under staff. The u-box is a great service but it would so much better if the U-bix were ready in advance of my pick up and didn’t wai

Rating:

4.0

Staff we're very helpful and friendly, but location suffered long waits due to shortage of staff.

Rating:

5.0

Our Ubox did not arrive at the Uhaul destination .The General Manager in Redwood city Nicholas was very accomadating, he took care of our box, truck and dolly. We recommend Uhaul thanks to Nicholas!

Rating:

3.0

-They hold on to rent checks too long before depositing them -I was called and told that since I moved out on the beginning of the month they'd destroy my payment, but it cleared, now I await a refund

Rating:

1.0

my U-box was guarantee delivery on June 28th, but when the mover helper was there to pick up. They said they have no ideal where is my u-boxes....

Rating:

4.0

The office help is really what makes this u-haul great. True customer service experts!

Rating:

1.0

When we loaded our SUV to store the items, they said they could not find the storage I reserved more than a month ago. They would not help us load our items back nor find another location. Worst place

Rating:

4.0

The only drawback is you can hear rats or mice in the storage units somewhere .

Rating:

3.0

Straight up lied to about the unit we were getting. Very limited access hours, and place was always packed making it very difficult to get in and out to access the things in storage.