Customer Reviews for U-Haul Moving & Storage of Riverside

2819 reviews

4565 Linden Ave   Dayton, OH 45432
(@ Spinning Rd)

(937) 258-8112

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(937) 258-8112

4565 Linden Ave
Dayton, OH 45432
(@ Spinning Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Traci T. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLEY W. 
Rating:
3.0

Make sure the equipment works. The air conditioner did not work and the trucks had a severe brake pulsation to the point of being dangerous

MARK V. 
Rating:
5.0

Nothing! You have very nice people at this location! I will be back!

Lyle D. 
Rating:
5.0

Customer did not leave a comment.

Tommy B. 
Rating:
5.0

Customer did not leave a comment.

Julee T. 
Rating:
5.0

The manager and staff have always been very helpful even when a billing cycle was interrupted due to my own oversight.

ROBERT W.  |  Overall Experience 
Rating:
5.0

No clear instructions on what to do with my dolly, I hope I did it right lol

Gail W. 
Rating:
5.0

Thanks for hanging in with me.

David G. 
Rating:
4.0

The standard of charging a customer for 4 days when they only keep the equipment for 1 day is a rather obnoxious (especially considering you can re-rent the equipment out and effectively double dip). I asked because the only way I could get a quote eas for it to get include 4 days of use.

Kevin M. 
Rating:
5.0

All around excellent customer service from this store. If I need to rent a truck I will go back to this. It was very easy to get the truck and to return the truck. The people there were very nice.

DIANA H. 
Rating:
5.0

Customer did not leave a comment.

Jill D. 
Rating:
5.0

The service was very efficient!!!

Patricia Z. 
Rating:
5.0

Please do not change pickup location from scheduled pickup without talking to the customer. This was not U-Haul Moving and Storages of Riversides doing. For some reason my pickup was changed to a Xenia Oh location. But U-Haul Moving & Storage of Riverside helped my out and got me a truck.

Keith P. 
Rating:
5.0

Customer did not leave a comment.

Norman P. 
Rating:
5.0

This is one of the best automotive accessory purchases I have made.... great installer, great help at the counter, and a great price!

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

ERIC A. 
Rating:
1.0

The store employee was verbally abusive and demonstrated clear anger issues. I felt threatened and unsafe.

Aaron D. 
Rating:
5.0

Customer did not leave a comment.

Dionte G. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
1.0

My account was hacked. Said I had moved out of the unit but I didn't I had to come to the office to get it straightened.I asked the clerk to consider a month's free rent for the trouble,gas had to pay for a ride, and the overall hassle of making a new account, etc. She called the manager and he said to me that he was going to honor free rent...he lied.

Phyllis M.  |  Overall Experience 
Rating:
5.0

Great service, in and out in no time.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

NATHAN H. 
Rating:
4.0

The check engine light was on. The ventilation system blew nothing but hot air...hot, hot air, no air-conditioning. After returning i called to complian, waited 30 minutes for a person, then she put me on hold to check something and waited for to return for another 30 minutes. Total call 1 hour 9 minutes and 24 seconds before hanging up.....she never called me back, though she had my number.

Richard J. 
Rating:
5.0

No improvements necessary. I had an appt. and then was told I could come in earlier and the hitch was installed the same evening. Thank you

Gerry B. 
Rating:
3.0

Customer did not leave a comment.

Sean L. 
Rating:
5.0

Customer did not leave a comment.

Lena S. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
3.0

Picked trailer up wood and glass was in the back my 16 yr almost got hurt because of this she slipped and almost hit her head ......waiting on my refund to be credited to my account because of this issue...lady tht spayed the trailer out just left it on the ground where a car could have ran over it and gotten a flat this is the laziest person there I've seen the guy tht checked us out was speedy and polite as he could b being super busy after we came in ...

Kenneth T. 
Rating:
5.0

Had to wait a bit for someone to check us in to return the truck. Online check in was not an option since they were open and I was to receive a deposit back.

Gary W. 
Rating:
5.0

Uhaul Riverside on Linden Ave in Dayton, OH is a solid well run business. The owner helped me with my rental and it was a really organized operation. Both pickup and drop off were super easy. Truck was clean and ran great and the employees were friendly.

ERIC R. 
Rating:
5.0

Staff is extremely helpful and friendly. Answered all my many questions. Very pleased with climate controlled storage. The location is 5 miles from our home. They did their best to fulfill my needs. Feel extremely lucky to have a facility of this caring and professionalism so close to our home.

Meta W. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Taylor W. 
Rating:
3.0

Customer did not leave a comment.

Kathy G. 
Rating:
5.0

I have been a Uhaul customer either through store purchases or equipment b rental. I live in the Dayton are and used the location on Salem Ave but it closed. The Linden Ave location is closest to family. I have always received great service.

Reina B. 
Rating:
5.0

The online information was confusing and I wasn't sure what to do when returning the truck.

PATRICIA T. 
Rating:
5.0

Evan goes above and beyond the standard customer service. When I went in to pick up the trailer our city was/is experiencing the college shuffle. With a busy lobby area Evan treated each customer as the most important person in the room all while maintaining his professional mannerism. Yeah, I'll go back. It would be awesome if Uhaul's self service website was more user friendly. Thank you. Be safe out there.

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

Rick H.  |  Overall Experience 
Rating:
5.0

It was a seamless process. It was a great experience. I was with 3 other folks that rented cargo vans from all different place for the move and I was the only person not complaining. Was very pleased.

Cristie R. 
Rating:
5.0

Customer did not leave a comment.

VICKI M. 
Rating:
1.0

I reserved a uhaul for 2 days online. There was a mess up in ther system/with the first location that rented out the uhaul to me and I was only allotted one day. They double booked the uhaul, and blamed me for it and charged me an extra day and a missed reservation fee. The manager told me it was not possible to reserve a uhaul for two days online (which is untrue) and refused to listen to me even though I had documentation that I actually turned the uhaul in early. Corporate confirmed this with me, stating I should not have been charged any extra charges, because my account reservation stated I reserved the uhaul for two days. Corporate ended up refunding me the extra charges, because I should not have been charged in the first place. However, it seems the manager took out his frustration with the situation on me, instead of taking the proper steps to figure out what went from and fixing the problem that turned out to be an internal issue within the company. There was no effort on their part to look up my information and see what was going on, and I was expected to pay for the company's mistake.

BENJAMIN P. 
Rating:
5.0

Customer did not leave a comment.

ALICE S. 
Rating:
5.0

This was by far my best U-Haul experience. We got check-in quickly at the desk and were able to return everything just as easy. Definitely going to come to this location for any future moving needs

Nathaniel B. 
Rating:
5.0

The Linden ave. Facility is top notch. The staff is excellent. Very helpful and knowledgeable. I've used this location many times over the past few years and I'm always impressed with the service they provide.

Roderick C. 
Rating:
5.0

Great customer service.

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Ryka S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

See above

Sean M. 
Rating:
5.0

Customer did not leave a comment.

BRAD S. 
Rating:
5.0

EVERTHING from check out to check in was flawless.

Paul G. 
Rating:
4.0

Customer did not leave a comment.

David R M. 
Rating:
5.0

Customer did not leave a comment.

CHADWICK W. 
Rating:
5.0

The only issue I can think of is your employee working solo and speaking at a commercial disclaimer pace, very rapidly, and He needs to remember that he knows all the u-haul nomenclature but the customers do not.

Anthony M. 
Rating:
5.0

Awesome, looks and works great

John H. 
Rating:
5.0

Gentleman that helped me check out & check in sis a fabulous job & knew his stuff! Great experience!

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Tennille S. 
Rating:
4.0

Customer did not leave a comment.

KEITH J. 
Rating:
3.0

If you are going to park the trucks that close together than you should back our truck out. The mirrors were a fingernail apart. They also messed up my paperwork and had drop off 20 miles away when I had 2 or 3 uhaul stores within 2 miles.

Marcus M. 
Rating:
5.0

Customer did not leave a comment.

Carlton F. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA A. 
Rating:
4.0

Could not get the bar code to scan when dropping off after hours.

Timothy S. 
Rating:
4.0

Unfortunately, our truck smelled like cigarette smoke! Yuk! Had to drive all day with that smell. Otherwise, the truck was pretty well maintained! All customer service people were very nice!

Mark M. 
Rating:
5.0

It was an easy pick up and it was easy delivery the unfortunate part about it was that the place that I wanted to move to was messing me around. So I had to keep the truck for an additional two weeks before I finally had to turn it in and then get a storage unit from U-Haul. Now the fella at the U-Haul was extremely helpful nice, professional, and help me out with everything. I'm definitely going back to them when I have to find when I find my place he was a younger kid but he had this hat on it look like a Ranger's hat and he was just extremely helpful and friendly

Randall K. 
Rating:
5.0

The staff was friendly, efficient and knowledgeable both and check in and check out. We were very happy with our experience.

Brad P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
4.0

I did not appreciate being required to do mobile pickup. I waited over 30 minutes to be able to ick my truck up. I had ordered 2 dozen moving blankets and was provided with 1 dozen and a dolly. The return was great though.

Stacey H. 
Rating:
5.0

The app sucks for pick up. But since I was available at time when live person was there I prefer that anyway. I was just gonna try the app to see how well it worked. Yuk

Velma R. 
Rating:
3.0

The restrooms were dirty and no toilet paper and paper towels. I had two units and one of my units didn’t have a payment method attached, so I got charged a late fee. Then, it took me driving their after two weeks of moving out of my units to close my accounts so I wouldn’t get charged for another month.

Mallory D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

Everything for pickup and drop off was outstanding, and the truck was clean, well-maintained and ran well. My ONLY complaint was that at some time the driver's side mirror had been replaced with a passenger side mirror turned backwards so it was not far enough out and could not be turned inward enough to give a good view without leaning forward. This was not immediately noticeable--i didn't realise what was wrong until after I had loaded the truck. It was not a significant issue but did detract from ease of driving.

Jeffrey Joseph S. 
Rating:
3.0

Was only given less than a half a tank of gas and then they tried to accuse me of using a lot of gas because it was not filled to the 3/4 line which could obviously see that I only used like 11 miles. Not even enough to move the gas gauge line move. If it wasn't for me taking a picture before I left the facility of the gas gauge and mileage, I would of had to pay for a lot of gas that I didn't even use!

Amy T. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Jordyn B. 
Rating:
5.0

Customer did not leave a comment.

Jordyn B. 
Rating:
5.0

I feel as though the POS could be made more user friendly, the company is wonderful at large but the point of sale application has massive bugs that will crash it if it's looked at wrong.

Nosferatu E. 
Rating:
5.0

Easy drop off and everything was clearly marked.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Raygan M. 
Rating:
5.0

Everything was great. Your employees were very helpful and friendly. I will and I have recommended your store to people. I also have a storage unit with you. Thanks for the great Service. 😊

Jeffrey I. 
Rating:
5.0

The lady who helped us with check-in was fabulous!

ERIN P. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
4.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

The location was great and was able to assist in-person when picking up and returning. It was necessary for them to assist because the app is a dysfunctional mess.

CHRISTOPHER V. 
Rating:
5.0

Discovered a leaking front tire. You guys handled the problem quickly.

Charles J. 
Rating:
5.0

Seemed a little understaffed for a Saturday morning, only 1 person checking in people at the counter and it took 45 minutes before my turn to check in.

DEAN C. 
Rating:
3.0

Customer did not leave a comment.

Marcus P. 
Rating:
5.0

I wish that I could have obtained a one way rental over a round trip rental.

Patrick W. 
Rating:
4.0

Customer did not leave a comment.

chad T. 
Rating:
3.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

The tailgate on the back of the trailer was awful heavy and I don't think it needs to be that heavy but it would be nice if the trailers was included and had ramps built into home home where you could just pull them out and run your tractor or whatever you guys are putting up in the trailer instead of having to have extra equipment you know like ramps and stuff like that.

Denny S. 
Rating:
5.0

Great experience…. Upon initially inquiring/ reserving the vehicle, Jeremy was wonderful. He answered all questions and helped to instill a sense of confidence and comfort in the services regarding our pending move. Customer service with additional representatives was excellent prior to and the day of pickup for the vehicle. The entire experience was wonderful. Thank you all. You are greatly appreciated.

Ray B. 
Rating:
3.0

My reservation was changes to 24/7 rideshare and the process took over 25 minutes to locate my truck and get authorized. I chose this location so I could easily go in and speak to a person, but I was forced to do the program online. Then, after getting to the end of the online check-in, I had to go inside and pick up my key. Why in the world was I forced to use the online process when I still ended up going inside? It was frustrating and a waste of time. Also, the check-in did not have me review equipment that I rented that should have been in the back of the truck. I was missing the appliance dolly and extra furniture pads but didn't think to check since the exhausting online process didn't have me open the cargo door. Thankfully, the team did take the extra equipment charges off. And checking the truck back in was MUCH easier. I will not be using U-HAUL again if I cannot do the normal check-in process in person moving forward.

Carrie A. 
Rating:
5.0

Customer did not leave a comment.

FRED L. 
Rating:
2.0

The personnel were helpful when I dropped the truck off, but the truck leaked water during the trip and some of my stuff got wet. I explained what happened and was supposed to get a call from the supervisor about it that same day that never came through. I didn't follow up because by a few days later everything was able to dry without damage, but I wasn't impressed with the service.

TREVOR S. 
Rating:
5.0

Phenomenal service, people and equipment. Everyone was kind and helpful

EMILY B. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
3.0

We got called 20 minutes before we were supposed to pick up from a much closer location, and forced to get it from this location. This added at least 20 miles to our trip, and since we get charged per mile, cost us money. That is a ridiculous practice that should be changed especially since this center couldn't help us with the mileage charges.

Aaron D. 
Rating:
4.0

Customer did not leave a comment.

Tina T.  |  Online Move In 
Rating:
5.0

Very pleasant staff. When there was a change in plans, everything was handled in a professional manner. I would rent from here again.

Mallory D.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Tim F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

danielle J.  |  First Impressions 
Rating:
5.0

The young lady that checked me in was friendly, knowledgeable and efficient. I didn't get her name but she is an asset to your organization. I'm sure you can get it from my information. She deserves a pat on the back. She represents you well.

Brad P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan S.  |  Overall Experience 
Rating:
5.0

they made me feel safe

Angela B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve S.  |  Overall Experience 
Rating:
3.0

In the beginning we were extremely happy with the facility. We had no problem when our rate was raised from 54.99 to 59.99. We were annoyed at the immediate almost unstable $5 increase to 64.99. When the rate eventually increased to 79.99 for a 5x10x10 we were very dissatisfied. we were told the increase was not to keep people like us out, but to keep the riff faff out.

andrew m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
1.0

I’ve been calling the 800 number and local for 2 weeks now trying to connect my linden ave rental to my online account. The lady on the 800 # didn’t know how and no one answers the phone at the store.. so how am I supposed to pay my bill ??? This is ridiculous

Kristina V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEFF M.  |  Overall Experience 
Rating:
3.0

We were there on Thursday July 2 to check and see about placing a few of our boxes.. We were "yelled" at since it was already after 6 pm and we had not done "all the paperwork" yet. The store was open until 7. We had reserved the unit for Thursday, July 2. Since the unit had also "not been cleaned," we agreed to come back on Friday July 3. When we arrived the next morning, the unit had STILL not been swept and mopped. So the unit was WET when it was turned over to us. Cardboard and wet floors do not make a good mix. Our time was wasted waiting for the unit to be cleaned and the floor to dry so we could place our boxes in the unit. The unit should have been cleaned in a timely manner, maybe Wednesday? Thursday morning?

Jeffrey L.  |  First Impressions 
Rating:
5.0

Great location, price, cleanliness and service,

Wesley A.  |  Online Move In 
Rating:
5.0

Extremely friendly and helpful.

JACKIE U.  |  First Impressions 
Rating:
5.0

very nice

Angela B.  |  First Impressions 
Rating:
5.0

Always get what we request and good customer service.

Linda K.  |  Reservation 
No reviews have been submitted for this location.

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