Had to wait for the person in the office to come back from lunchðŸ˜® I would think that a big company as U haul would have enough staff so to work while an other person go to lunch.Vincent C.
Customer Reviews for U-Haul Moving & Storage of Romeoville
Romeoville, IL 60446
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James F.
Customer did not leave a comment.joseph d. | First Impressions
Thanks guys. You all were nice and helpful from beginning to end. Best!!paul m. | Overall Experience
I arrived at 9am to pick up my 9am scheduled uhaul. Upon arrival no one was present. It was listed that this location opens at 9am on Sunday. A staff member arrived around 9:20. Due to tardiness and the line of customers awaiting the opening of the store we were not fully checked in until almost 10am. When asked what time the store closed we were told 5pm. When we returned around 4:45 pm I was told our key would need to be dropped in the drop box as the staff member had already closed for the day. However when leaving another customer walked in and handed their keys directly to this staff member. I am highly dissatisfied with the service received at this store as I would have appreciated my rented uhaul be looked over and checked in while I was present considering I received my vehicle late due to tardiness and I made sure to return prior to the scheduled closing time.Joshua L.
Customer did not leave a comment.Patricia W.
Customer did not leave a comment.BRIAN P. | Overall Experience
Customer did not leave a comment.Roxann L.
Forgot my dolly and customer service was horrible!Kris S.
When I returned the truck, I had the same amount of gas that was in there as I took a picture of the gauge before I left the lot. They still charged me for 6 gallons of gas on return and I have the proof that I put gas in it first.Christopher C.
Truck needs wiper blades badly.Edward J M.
Customer did not leave a comment.OLIVER G. | First Impressions
quick and easy to complete your transactions.Michael S.
The guy was knowledgeable, efficient and friendly. He explained everything. The vehicle was in great shape. The cost was reasonable. Everything went well.Jamian B.
Will not recommend uhaul.Thomas L.
The attendant should inspect the truck with you when renting.Michael S.
The only complaint I have is it needed a cord to go from the truck plug to the trailer and the guy said I was supposed to have that and no where need it say I needed itMichael M.
Customer did not leave a comment.Ronald F.
Our storage space was clean and ready for us. All personnel were friendly and helpful.joseph j. | First Impressions
Customer did not leave a comment.Leticia T.
Excellent service ws in and out in 10 minGilberto M.
Staff and location are great. Everything is secured and well kept. The staff is tremendously helpful and willing to answer all questions without issue.WILLIAM M. | Overall Experience
Staff at this location is extremely helpful. I read plenty of reviews that indicated this would not be a positive experience. Those were INACCURATE! I have used this location several times this passed month with great service each time. The gentleman working the front was my go to for all questions and he made the experience worthwhile for me. I will be coming back to this location specifically because of the service he provided.William M.
I reserved a Uhaul a week in advance and went to pick it up the morning the move and they did not have a truck for us. Service was really rude and made me drive over an hour out of the way to get a different truck with no refund.Donald B.
Customer did not leave a comment.Bradley D.
I will be forwarding an email to customer service regarding this location and truck soon, to much to comment on in this box.Cynthia C.
Great experience!rebecca b. | Overall Experience
Customer did not leave a comment.Justin W.
Customer did not leave a comment.Carol T.
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.Kevin S.
Have the truck I ordered at the correct location. Had to drive 45 minutes out of the way only to drive by the ORIGINAL LOCATION AND SEE THE TRUCK WE ORDERED SITTING ON THE PARKING LOTMichael P.
Customer did not leave a comment.Kelly V. | Overall Experience
Customer did not leave a comment.Michael R.
The staff is incredibly helpful. I have a location closer to my home, but this staff makes it easy to be a repeat customer.William M.
Customer did not leave a comment.Cole L. | Overall Experience
I did most of the check-in online before coming into the store, so I was in and out quickly. Dropped off key in box as returned just after office closed.Michael L.
Customer did not leave a comment.Robert S.
My code never worked, there was hardly ever anyone there when I needed them to fix my code. There was multiple times I could just not access my unit. Also I was told when we first rented that there was rodent control in this facility and that was untrue. 90% percent of my things were destroyed by water and or rodents inside the unit. I would not recommend this place to my worst enemyJoseph D. | Overall Experience
There was only 1 person working. She was very nice and helpful, but with only one person there was a wait for us and for the people who then showed up after us.Jose C.
Self checkin did not work. Had to go inside and attendant said it was because I had flagged the vehicle as having damage. What's the point of asking if there is damage and then not letting me complete the check in? At least let me know that it is because of damage instead of just not proceeding.Kevin P.
I also have a storage unit at this location and have had contact with the staff their before. They are always courteous and helpful.Yvonne M.
I'm sorry but I can't remember the girls name But she was awesome!!!!!!! She greeted me with a smile ðŸ˜Š and was so nice to talk to !!!! GREAT CUSTOMER SERVICE!!!!David F.
We reserved a 5x8 trailer months in advance to pick up in Alsip, IL (a few blocks from our house). When it came time to actually pick it up, we had to drive to Romeoville, IL (40 miles from our house). We arrived to pick it up and as we are finalizing the paperwork, the rep informs us that someone else at UHaul had just cancelled our reservation and gave the trailer to someone else! She was able to correct it, (she was great!) but the whole experience was pretty disappointing.Michael C.
Customer did not leave a comment.Heather S.
Customer did not leave a comment.Vincent C.
Customer did not leave a comment.James F.
Customer service great and the price was great. The truck was dirty but served the purpose.Marnita C.
Everything was fine. I would use them again.Charles B.
Person didn't show up to open up until 9:20a.m. Cab of truck was dirty, there was actually water inside the door pocket. The dolly in the back didn't have a band seal on it & even though we didn't use the dolly we were charged for it anyways. Have rented many times from Uhaul but not very happy with he service at this location.Jon E.
Raphael and Jessica are awesome!! I work in the public sector and the are customer based. ANY time I need assistance they are readily available and go the extra mile! Whoever hired them recognizes the right people for the right job!, KudosRalph M.
I lost the key to my uhaul lock which was purchased at U-Haul at this site. The huge employee told me they would not be able to remove the lock for me and I would need to call a locksmith. I already rented a U-Haul truck and was committed to a 100 mile drive and had to wait 4 hours for a locksmith in 100 degree temps to get me into my storage facility because the man at the office refused to help me and said they no longer remove locks. Turned out to be a miserable 100 degree day. I would never rent from U-Haul again after this. I'm sure he was just not wanting to go out in the heat because of his enormous size.Eugene B. | Overall Experience
Customer did not leave a comment.David D.
Everything was good.David A.
Everything was good, except that the wait time was a bit long, in order to get vehicleJuan A.
Customer did not leave a comment.Juan G.
So far I have a great experience very good customer service.Elfido E.
Customer did not leave a comment.TODD H. | First Impressions
Gentleman working at the counter was a tremendous help in deciding between trucks, and has been incredibly helpful every time I have been at this location. I HIGHLY recommend this location.William M.
Please see my above comments.Peter M.
Employee was 2 hours late opening the office making me an hour late loading my truck. She was very unapologetic and had quite the attitude.James K.
Staff was nice, but truck parking is sooooo far away from the streetGillian T.
The staff seemed very confused. The door was locked even though they were openâ€¦. The staff was reportedly â€œin the back.â€ And took 20 minutes to come to the door. Would not recommend this locationâ€¦.James C.
Returning the truck was easy enough but the person there was less than helpful and was often dismissive.Alana D.
Customer did not leave a comment.Paul B.
Doors locked even though location supposed to be open. Person rudeDENNIS P.
Customer did not leave a comment.Elizabeth J.
Customer did not leave a comment.THOMAS L.
The actual cost was double the quote I received. If I were to know the actual cost or closer to the actual cost I would not have booked this.jahaun M.
Customer did not leave a comment.martin g. | First Impressions
Customer did not leave a comment.ADRIENNE S. | Overall Experience
Customer did not leave a comment.Marcella H.
Wasted over 1 hour trying to access & locate the actual storage unit. When asked for assistance the guy working the desk became upset with me when I asked him for help. The customer service is extremely poor at this location & it gets worse when you ask for help. They act like it's a huge burden for them to actually get off their chair to come & help. Instead they get angry with you & you get an attitude instead of help. I'm specifically referring to the young fellow who was working at the desk. It seemed like he was new cause the lady it seemed was training him when we arrived but she wasn't there at the time I asked for help. I don't appreciate getting yelled at for asking for help especially as I'm a paying customer & by the way I don't have a photographic memory. You know the process since you work there & I'm a new customer there & so this was totally unprofessional the way your staff member guy treated us. I'm being kind by rating you 2 stars because I really want to rate you 0 stars. I hope this can be a learning experience for the young fellow who was reluctant to help & showed a lack of customer service skills.Daniel H. | First Impressions
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Larry C.
Jessica was extremely helpful. Made the whole process very easy.CHRISTINA L. | First Impressions
overcrowded, nowhere to parkTimothy G.
Customer did not leave a comment.Collin S.
Trucks need cruise controlDarren L.
Everything was great. Jessica and Rafael was awesome. Their customer service was outstanding. Thank youEric R.
Customer service was very excellent, really made me feel good and will definitely be back in the future and will refers friends and family.Michael K.
The physical location was amazing. The staff customer service was exceptional. The return process on the website needs work. The photo section would not work well for my mobile device.Sterling D.
Excellent service. People very helpful, courteous and cooperative. Pleasure to do business with them.Nora L. | Overall Experience
Customer did not leave a comment.Emilio P.
Customer did not leave a comment.Matthew B.
The only good thing about this location was the number of trucks/vans available. But I was told to pull the van out myself and it was. Blocked in with no way to get out. So the employee had to come out and move the truck in front of me but that took awhile because he was busy checking in someone else. I had a tight 4 hour window to get the truck back but between the slow check in and being blocked in I didn't leave the lot until 45 minutes after my reservation started. I'll chalk it up to them. Being busy and understaffedEdward C.
Rude customer service phone callNIKOLAI A.
Customer did not leave a comment.thomas c. | Overall Experience
Customer did not leave a comment.William M.
The young man was really nice and helpful!MARK F.
The truck we had was not water tight. Upon arriving to our location more than 300 miles later, we opened the back door to find several pieces of our furniture soaked from the rain that got into the cargo area. Obviously this was something that we could not have seen before we left the facility with the truck because it wasn't raining at the time. This caused a delay in us bringing in and using our furniture in our new home because it was soaked. I would like a call back to discuss this further and to correct this situation.Martin V.
The gentleman that helped me was amazing, he was very friendly and made a horrible day much better.TANEISA W.
The man behind the desk was very rude. Very bad service he also billed me for charges that I didn't owe needless to say I will not be using uhaul ever againDarlene B.
Customer did not leave a comment.Tomasz P.
Refreshing experience after a week of misinformation, poor communication and unexpected and even uninformed changes.Elizabeth Sharon F.
Customer did not leave a comment.Brian J.
Customer did not leave a comment.Adewale Y. | Overall Experience
Customer did not leave a comment.Lorraine B.
Customer did not leave a comment.Jamie J.
No suggestions.Racheal T.
Customer did not leave a comment.Vincent C. | First Impressions
Employees showing up on time they said they opened at 7:00 for my son to drop off trailer they didn't show till 7:30 which made him rush to get to work on timeAnthony M.
Very Easy to do business with to get things done very efficiently with U-Haul.Gary Z.
Customer did not leave a comment.James M.
Customer did not leave a comment.Kingsley Y.
Convenient but above all else the customer service was great! Thank youandrew G.
Staff went over and beyond to assist me.Zhane B. | First Impressions
Customer did not leave a comment.Michelle m. | Overall Experience
We've rented several trucks and two storage units from this location. Pretty much every time we came to our unit, we'd have to go into the office as our gate entry code would stop working. Even if we visited multiple times per weekend, it didn't seem to matter. The staff did their best to help but this was very frustrating. The last few truck rentals we had were also a challenge. We arrived for our reservation but the office was empty and no one was answering the phone. We waited 30 minutes before someone was finally able to assist us. We cleaned out our storage unit on 2/2, but I was still sent a bill with a late fee on 2/22. We had informed the office three separate times that our unit had been cleared, well before the next payment was due. I had to spend another half hour on the phone with customer service trying to resolve the situation. Overall, we appreciated the staff and their efforts but will probably not use this location again.Jennifer B. | Overall Experience
Customer did not leave a comment.JOAN S. | First Impressions
Could you please email a copy of my receipt for rental. They said they did, but I didn't get it. Thanks!Brian C. | First Impressions
It was so hard to get a hold of anyone at this location.MARYANN C. | Overall Experience
Clean the inside of the truck with trash bags and not have the office reek of marijuanaEdward B.
Have a van ordered and had to walk alway to the end of the facility. See like a quarter of mile. I thought since I ordered in advance they would have the rental up front and uncovered from snow!Douglas D.
Customer did not leave a comment.Eduardo L.
The gentleman who handled the release and intake of the truck was awesome!!! Even after I forgot a few of my items in the back of the truck he was very courteous and willing to help to get my belongs back. Highly recommend this facility.Kelly K.
There is NEVER anyone in the office. The gate is broken and stays open not secure! Every time I go to my unit my passcode has to be reset!!! I waited 30 min to get someone on the phone from a different location because no one was around to get my truck when I had a reservation for pick up at noon! Then finally found out that BOTH employees were out in the back lot moving trucks. When you have an appt why are BOTH employees nowhere to be found? Extremely unprofessional. I also didn't get the dolly I reserved which made my move very difficult!Tracey G.
The location was fine and the service from there was great. Your company in general appeared chaotic and unorganized.Timothy S.
Have Uhaul ready and running out front.Danielle F.
Customer did not leave a comment.Dominik Z.
Experience was fine ... having staff in the office would have made the experience a little more efficient. Staff member was k, just had to wait a few minutes for her because I believe she was the only employee on site helping everyone.James S.
Bring the truck up and have the extras I had asked for in the truck. I would have not been able to go contactless if I needed or wanted. Did have to wait outside for 10 mins for her to walk to the door.Heather T.
Excellent Service. He was Friendly, Efficient & Knowledgeable. He Checked on Us 2. C If everything was Alryt. . . . . Very Thorough. We were Very Satisfied with Him & We Thanked him 4 His Thoughtfulness. Great Employee. . . . Great Employee!!!ADRIENNE S. | First Impressions
Staff were professional and courteous. Keep up the good work.MICHAEL L.
Customer did not leave a comment.Richie S.
I ordered utility dolly from the location on Weber in romeoville!!! My order was a 10' truck with utility dolly! I'm from Indianapolis....they had me drive 30mins to Boilingbrook to get the dolly in I had to pay out of pocket!!! It was a big inconvenience.....pure laziness!!!Sonjia B.
U haul truck should have been cleaned in the back needed sweepingCarolyn B. | First Impressions
17 hour drive from Florida to Lockport in the rain Drivers side inside leaks bad 9 hours of rain I kept haveing to pull over install more rags to stop lots of water from raining on me inside the cab. I was charged $25.00 for leaving a messy cab... not exceptable I would like my $25. Credited back to my account Will not recamended the Romeoville location to anyone B I equipment as well as the Deltona Florida locations were very helpful and accomadatingDominic F. | First Impressions
This place stole out of my storage and blamed me for not locking my storage door which was completely false Things was stolen out my storage. I couldn't get in or out of my storage because their system was always down so I couldn't use my code to get in and of the gate. No one was never there to help the customers. They never answer the phone. I truly believe this location should get closed down.Donna T. | Overall Experience
Romeoville location never answers their phones. They left me a vague voicemail about my unit (during a day with high winds) which made me believe my unit got damaged, my husband and i spent all our time calling them while at work, and on the drive to the unit. I also signed up for automatic payments, and they didn’t processes that in my account, so they changed my gate access code and wouldn’t let me in. i would NEVER recommend this uhaul.Tina P. | Overall Experience
Staff was very helpful. Have noticed rodent droppings in locker when checking on my property. Would suggest using more traps and bait to catch rodents.John T. | Online Move In
Customer did not leave a comment.maurice g. | Overall Experience
Customer did not leave a comment.Christine M. | First Impressions
Llegamos un poco tarde y no teníamos acceso a las instalaciones y una trabajadora de nombre Michel nos atendió muy amablemente con el consentimiento de la Manager , pues ya era tarde y no sabíamos cómo entrar . Fue muy amable de su parte , teníamos todas las cajas en el vehículo y teníamos que dejar el vehículo ahí . Muy amable y excelente SERVICIO .Rocio R. | First Impressions
The property manager is very professional, friendly, polite and just delightful.Lakeisha F. | Overall Experience
The property manager was excellent, very friendly, professional and helpful. She deserves 100 stars. The best customer service I've received in a long time.Lakeisha F. | First Impressions
All of my boxes were wet/damp and falling apart when I moved out. We only had our stuff in there for 3 months. Anything fabric has a mildew smell and I had to remove mold from several pieces of furniture. I would hate to have lost everything if I had to keep it in there longer. Not sure this is normal or not for storage. But it did add extra hassle, work, time and money onto our move that I wasn't expecting. Were still washing laundry and cloths that smell of mildew from the storage unit....a week later. Staff was amazing from start to finish.Daniel V. | Overall Experience
Excellent customer serviceTIMOTHY R. | First Impressions
Customer did not leave a comment.Latisha R. | Overall Experience
I haven't moved from your UHaul. I just moved in the same aisle just a different locker # 107. Thank youB J B. | Overall Experience
Customer did not leave a comment.Nora L. | First Impressions
Customer did not leave a comment.Delano G. | Overall Experience
Customer did not leave a comment.Ashley W. | Overall Experience
Customer did not leave a comment.ernest t. | First Impressions
Very friendly staff!! We were pleased with the maintenance of the facility and the fact that weather and pests were not a problem the entire 8 months we kept belongings there. The only drawback was that we moved out at the beginning of the month and could not be prorated for time already paid forchristian p. | Overall Experience
Customer did not leave a comment.Ashley W. | First Impressions
Customer did not leave a comment.Jeffrey H. | First Impressions
All was done well.Handel M. | First Impressions
I just thought that if you cleaned out the locker before the due date you would get the balance backRonald N. | Overall Experience
Very helpful staff 👍Clarke F. | First Impressions
I rented a truck so that I could get a free month of storage. Before my month was up, I let them know i wouldnt need it anymore and they said it was settled. Their staff billed me anyways. Awful.Wynter C. | Overall Experience
Thanks for the service and help.Christiaan B. | Overall Experience
Service was very good answered all my questions very pleasant people at the desk ThanksJames K. | First Impressions
Thank you all so much for all the help. Finally my daughters n our doggies have a home . It was So nice off your staff that the made this bad experience a little better.. Thank you alll 🙏🙏Mariana B. | Overall Experience
Excellent serviceTIMOTHY R. | First Impressions
Very slow response from the people working the desk.Gerald P. | Overall Experience
Rafael was very professional and knowledgeable patient. Very Busy Four workers in a small room Phone calls training I would of had one of the workers outside cleaning instead of sitting in the lobbyRon N. | First Impressions
Front desk person was courteous and helpful but could probably use more help.Gerald P. | First Impressions
Rafael was very nice and it didn’t take long for me to get the rent the truck n the storage unit. I even made it to work on time .... thank you for all your help n patients.....Mariana B. | First Impressions
Great service and dicen prices happy to have a U-Haul in Romeoville more convenient for all the community I will referred Family & Friendsmario d. | First Impressions
Muy buen servicio y el personal muy amableDaniel S. | First Impressions
Additional Services at this Location
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