Customer Reviews for U-Haul Moving & Storage of Russellville

241 reviews

2821 E Main St   Russellville, AR 72802
(Old K-Mart building)

(479) 498-0933

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(479) 498-0933

2821 E Main St
Russellville, AR 72802
(Old K-Mart building)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

don s.  |  First Impressions 
Rating:
5.0

The rental process was an overall excellent experience and we were impressed. The staff at this location are very customer oriented but you might need to add 1-2 staff members for this size operation.

Clete D. 
Rating:
5.0

Customer did not leave a comment.

NATALIA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

Matthew H.  |  Online Move In 
Rating:
5.0

Excellent!!!'

Larry H. 
Rating:
5.0

The workers at this facility were extremely courteous and very helpful.

JOSEPH E. 
Rating:
5.0

Customer did not leave a comment.

RICK G. 
Rating:
5.0

Customer did not leave a comment.

STANLEY S. 
Rating:
5.0

I dont know if these guys could improve. Excellent customer service, very easy to reserve a U-Haul over the phone, and very easy pick up and drop off!

KAYLA T. 
Rating:
5.0

Great Service!

Whitney M.  |  First Impressions 
Rating:
5.0

Not just did everything work well to do what we needed to do the guy who helped us was f***ing amazing he was very pilot and so good at informing us how to operate and use the equipment properly thank u very much (William rudder)

JEFFERY M. 
Rating:
5.0

After turning our equipment in at the midland texas location it was after hours so I called them on Monday morning to make sure it was turned in properly. Woman I spoke with was supposed to call me back but totally blew me off. Never received a call back from u-haul that I was promised

WELDON M. 
Rating:
4.0

May want to inform customers, when explaining about how much fuel is expected back, that the E85 fuel type can be supplemented with lowest grade gasoline.

Brent E. 
Rating:
5.0

Customer did not leave a comment.

C S. 
Rating:
5.0

Niki was awesome .

MARIA O. 
Rating:
4.0

Customer did not leave a comment.

Kasey D. 
Rating:
4.0

Teach the customers about the difference in tow and haul... we thought the truck had a crappy transmission then found out it was in tow and when we switch it over it ran smoothly

COURTNEY B. 
Rating:
5.0

Customer did not leave a comment.

JULIE D. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T.  |  First Impressions 
Rating:
5.0

Nothing that I could see

Justin W. 
Rating:
5.0

Customer did not leave a comment.

Noah M. 
Rating:
4.0

Customer did not leave a comment.

Amber S. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Great customer service in AR. The one in Georgia wasn't that great!

Daniel R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
1.0

Have stuff together. I waited 2 and a half hours to get my keys and come to find out they lost the keys so they gave us keys to another truck with someone else's name. Then gave us a truck with empty gas. Then kept us waiting. We were suppose to pick up at 830 got there at 815. Didn't get our truck til 11. Awful experience. Thankfully lilie Adams came and saved the day by getting us a truck

James J. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

The U Haul website advertises that you get 30 miles with the vehicle rental and then you pay $.79 per mile over that. I was not given the 30 miles with my rental. I feel all U Haul dealers should follow the same criteria because I was not aware of this until turning the vehicle in.

Wendy L. 
Rating:
5.0

Two men were were at their desk but only Will was acknowledging people and helping customers as they came in. The other man simply sat and stared straight ahead and answered the phone. When I approached him to see if he could help me he said I would need to wait for Will. My wait time overall was 30 minutes. There was only another person ahead of me.

JEAN F. 
Rating:
1.0

The equipment was damaged had to send in pictures, a representative was texting wanting the equipment back early because she reserved it to someone during our 24hour rental when I called to complain she hung up on me

STEVEN E. 
Rating:
4.0

Customer did not leave a comment.

MARY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
3.0

Ladys were rude/snappy with me and my mom at first and the hours are just inconvenient you guys should really try to let people have 24 hour access

Konnie M.  |  Overall Experience 
Rating:
5.0

Had a great experience, will rent again.

Katrina H. 
Rating:
5.0

Nothing; I have rented here before, and I continue to be grateful fro your excellent operation.

Roy S. 
Rating:
5.0

Customer did not leave a comment.

Johnny F. 
Rating:
1.0

The customer service was horrible I think the lady's name was Lizzie she doesn't deserve a job with u haul she had a bad attitude from the moment I walked in the store needless to say we was both cursing each other out by the time I left it was very unprofessional

Mikel C. 
Rating:
5.0

Customer did not leave a comment.

Garrison C. 
Rating:
5.0

Ms.Lily in Russellville went above and beyond to male sure my needs were meet. So very friendly and helpful, highly recommend them.

Phyllis R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELSEY S. 
Rating:
3.0

There wasn't enough uhaul available so I had to upgrade to a larger size/more money. It wasn't easy to return the vehicle after hours.

Tehya M. 
Rating:
5.0

Customer did not leave a comment.

GUNNAR M. 
Rating:
5.0

All employees were very polite and professional. The item rented was clean and in good condition.

LEO G. 
Rating:
5.0

Really helpful people would definitely use again

JEROME K. 
Rating:
5.0

Awesome Service and Reliable.Good Company

Walter W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA G. 
Rating:
5.0

Customer did not leave a comment.

Al M.  |  Overall Experience 
Rating:
5.0

Very courteous employees. Overall a very great experience

Breck S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austin T.  |  Overall Experience 
Rating:
5.0

I really love these uhaul storage units. Check in was easy and convenient. There were carts ready for us to move in and the facility was clean and neat. It also feels very safe, and I love the comfort of knowing my items are protected.

Alexis M.  |  Online Move In 
Rating:
1.0

Hands down the absolute worst customer service I've ever experienced. Donna was extremely disrespectful. They didn't stand behind their agreement and aren't held to quality standards that a business should be. I was informed that they do not listen to corporate office. They make their own decisions. The initial reason I used this company was a lack of two men and a truck in this area. They charged a cleaning fee when this truck required no cleaning but couldn't produce documentation of the cleaning that was needed. Awful business management.

TAMMY S. 
Rating:
5.0

Quick, friendly, helpful service. Good equipment

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

Zion L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Misty P. 
Rating:
5.0

Everything about the transaction was great. Had no issues. Very friendly and helpful.

James M. 
Rating:
5.0

Customer did not leave a comment.

Frederick R. 
Rating:
5.0

Customer did not leave a comment.

LISA D. 
Rating:
5.0

Great experience and every person we worked with at this location was amazing!

DARRAL G. 
Rating:
5.0

Nothing that I can think of. The staff was alot of help, made helpful suggestions and was very kind.

NANCY D. 
Rating:
5.0

Very nice people the service was excellent

Rolando G. 
Rating:
5.0

Customer did not leave a comment.

Garrett K. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Frankie P. 
Rating:
5.0

Customer did not leave a comment.

Ruby C.  |  Overall Experience 
Rating:
5.0

It's good to experience such professionalism in the business world today.Ms Adams and her staff were extremely helpful and full of concern about my feeling secure that all of my family's possessions were safe and protected.

Marvin R.  |  Overall Experience 
Rating:
5.0

The Russellville location is an excellent store. Although the call centers need much work. My call was redirected to an out of state call center, which got almost the entire booking WRONG. Wrong location, (how do you hear Paris when I said Russellville.?) Then the time was wrong. ( i stated 9am "when the store opens on Sunday) but was booked for 9pm.?? The store employees are wonderful and very helpful. This is my 3rd rental in 2 months. I will continue to use this store, but probably not the call centers.!

Jo W. 
Rating:
5.0

Very good staff. Very helpful.

Stephen C. 
Rating:
5.0

Great customer service, employee was very attentive and professional.

Pha H. 
Rating:
5.0

Very easy to rent from. Might need another rep during busy times. Clean store and equipment.

James H. 
Rating:
5.0

Staff was amazingly friendly and helpful.

James R.  |  First Impressions 
Rating:
4.0

Accuracy could be improved. I was initially told that extra mileage would be charged at 29 cents/mile, but later on the actual contract it said 40 cents/mile, which is a big difference

Aniruddha C. 
Rating:
5.0

Very nice employees and very helpful. Couldn't ask for a better experience

Christopher K. 
Rating:
4.0

Customer did not leave a comment.

RAYSHUAN V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

Timothy D. 
Rating:
3.0

Overpriced..

Paulette S. 
Rating:
5.0

CANT THINK OF ANYTHING THIS VISIT WAS AWESOME

Billy P. 
Rating:
5.0

Continue as you are!

Marvin R. 
Rating:
5.0

Lilie and her staff were exceptionally helpful and very thorough in her explanation on all of the wire too's and how too's.Thank you Lilie!!

Marvin R.  |  First Impressions 
Rating:
5.0

Top notch experience

JOSEPH H.  |  First Impressions 
Rating:
5.0

Top notch

Joseph H.  |  First Impressions 
Rating:
5.0

A second worker at opening.

James C. 
Rating:
5.0

Make this location your example to be emulated by all your other sites.

kurt H. 
Rating:
3.0

They need to get off their butts and give a little help...

Scott M. 
Rating:
1.0

I was told 3 different prices on my truck rental. The woman that helped me on 12/7/20 was very rude. I have never experienced such poor service from uhaul and have used many times over the years. I will not use uhaul any longer I'm afraid after this experience.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Karyn D. 
Rating:
5.0

Great experience! Everyone at the Russellville facility was very knowledgeable and helpful!

Jerry H. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

The customer service representative was excellent - right person in this position.

Julie N. 
Rating:
5.0

Customer did not leave a comment.

Pedro R. 
Rating:
5.0

amazing new uhaul building. very clean and friendly staff

JOHN-PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Tony R. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

kirsten C. 
Rating:
5.0

Customer did not leave a comment.

Phillip B.  |  Overall Experience 
Rating:
5.0

These guys were great and really helped us on a short notice need for a trailer when our towed vehicle was damaged on the interstate. Thanks!

DAVID P. 
Rating:
3.0

The two lady's were very helpful and nice. The young man was rude all he was he could you have to wear a mask ack like we were crazy because I did not ware a mask. I have lung problem so I can not use one .he told me I had to wear a mask to come in

JANET N.  |  Overall Experience 
Rating:
2.0

Lady was very rude

Timothy H. 
Rating:
4.0

New wiper blades.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Janeese L. 
Rating:
5.0

I believe William was helping us at the time. Would just like to say he was a wonderful employee and made everything so easy and understandable! Will definitely come back here when we need one again!

Amber O. 
Rating:
5.0

Customer did not leave a comment.

joseph R. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Great customer service

JERMAINE J. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Staff was very friendly and attentive. Great customer service!

Clifton S. 
Rating:
5.0

Customer did not leave a comment.

FRANK H. 
Rating:
5.0

Customer did not leave a comment.

Roslyn B. 
Rating:
5.0

Customer did not leave a comment.

Brandon Y. 
Rating:
5.0

Customer did not leave a comment.

JANET N.  |  First Impressions 
Rating:
5.0

I have used U-Haul many time over the years, I am 82 years old, and I think that this time was the best I have experienced. I know who to go to for equipment if I ever have need to again.

FREDRICK S. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

fine

Richard S. 
Rating:
5.0

Very fast check out. I was headed on my way within 10 minutes. The staff was very friendly and knowledgeable.

Matt B. 
Rating:
5.0

The entire staff at the Russellville store were great to work with. Tyler and Lillie were both friendly and professional. they fielded all my questions and concerns and had me on my way in a very short time. I like the way the staff all explained every aspect of the contract and inspected the equipment with me before I got on the road with. I will use them again and will recommend them to others

GREGORY H. 
Rating:
3.0

Customer did not leave a comment.

Debra J. 
Rating:
5.0

Customer did not leave a comment.

TAMSEY H. 
Rating:
2.0

Customer did not leave a comment.

Diane D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
Rating:
5.0

Customer did not leave a comment.

Brent H. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn B.  |  First Impressions 
Rating:
5.0

needs to open earlier so you don't have to unload in the steaming heat.

Kathy M.  |  First Impressions 
Rating:
5.0

The Russellville employees were amazing and very accommodating. The lady in Pine Bluff that rented the Uhaul truck was very rude and talked around me, even tho I was the one who rented the truck. I would NOT recommend the PB location. Great job Russellville !!!!!! Thank you

Carrie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David F.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top