Customer Reviews for U-Haul Moving & Storage of Salem

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Salem

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Roger L. on

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Your online registration is terrible. There is way too much information required once you've arrived that should be done ahead of time. It took about 20 minutes to complete and a woman who was also renting had to wait for me to finish because she couldn't get her truck until i got mine. I see now why almost everyone else just had the people working there check them in.

Katie S. on

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Michael H. on

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U-Haul did not have the size truck I reserved. When I arrived I was told they overbooked and I could not get the 20ft truck I reserved but only a 17ft truck. What a difference 3ft makes when you're moving...I couldn't fit all of my belongings in the 17ft truck and had to shuttle my remaining items to friends and family nearby. U-Haul made the stress of moving worse than it needed to be. I will go elsewhere next time and suggest others should too!

William M. on

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Violeta P. on

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Daniel B. on

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John G. on

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They indicated that the fuel was Full, however it was below Full, , Noticed when I drove off . Drop off location was selected at pick up , however when arrived to Brooklyn I was given a different location. Had to call and request change . Not a good experience at all . Even selecting my car for pick up I was given an address way to far from the location I wanted . No one way wan available etc Horrible experience altogether

Dennis M. on

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Christopher L. on

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Paul T. on

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Checkout was in need of help. The guy was eating pizza while filling out my paperwork also was no help hooking up trailer. Said he has never done it before. Check in was fast and professional like he has done it thousands of times. Very knowlageable and polite. Job well done on the return process.

Kara P. on

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Robert M. on

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Carmen I. on

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quick and easy

Roger C. on

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Antonio A. on

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Paul L. on

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Very smooth pick-up process.

Gideon C. on

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Jacquelyn M. on

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Jennifer B. on

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Denise B. on

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Peter M. on

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Awesome experience

Catherine C. on

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Marcello P. on

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Paul B. on

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While I was happy that they confirmed that I was returning the vehicle to the right place and were happy to send me on my way (I needed to drive an hour to see my dad for his birthday and it was already late), I was a bit dismayed that they did not confirm the gas and mileage level with me prior to my departure.

Michael F. on

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Thomas O. on

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When I went to pick up my small truck, that I reserved online, I was told that I had to have it returned in six hours as it had already been rented. I said wasn't it $19.95 for the day? and was told that because I had indicated on the reservation that my approx. use was going to be 6 hrs that it had been rented based on that ASSUMPTION ,. hey, I'm not a moving expert, I didn't think that was an ironclad commitment to have it back by then..so I had to take a smaller van that was a major inconvenience as I had to make extra trips that were unnecessary..plus. the computers were painstakingly slow that day....all in all, not a very good experience !!!

Michelle P. on

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John S. on

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we reserved a 6 x 12 cargo trailer months in advance & were told 2 days before that it may not be available. CRAZY! we had to pick up at a different location than it was reserved for & drop off at a different location. But the Fact that we worried about whether we were going to have it!

ximora g. on

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Thank you

Paul P. on

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I was told over the phone that I could leave my car at UHaul for the night. WHen I got there the person who dealt with me said no not possible. Fortunately, another person said he could move a truck to make room for my car. Thank you to that second person. In the confusion of parking my car I didn't get the packing blankets we requested and still got charged for them. Oh well I should have complained when I returned the truck. Overall, good rental experience and I would definitely use this place again. Thanks.

Matthew D. on

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Thomas P. on

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Excellent service, very helpful and accomodating. Quick in and out. The one recommendation I have is that the local phone number should not always take people to the central national agents. If a person needs to contact a person at the specific branch they should be able to easily do so.

JOEL B. on

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Catherine P. on

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Only one person working so the wait time was a little long

Mary W. on

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There was a bit of a wait at the counter, both at pick up and drop off. But other than that, excellent service.

Sandra J. on

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sean K. on

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theres nothing you can do...great crew of guys here..very helpful..

Daniel P. on

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These stores need Help waiting around was the only issue these guys are working hard one is cleaning and taking care of returned trucks the other is trying to handle sales and renting etc... 2 guys is not enough at the busy times of the year

Anthony R. on

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Kyle Mills is THE BEST!!! He takes the time to make sure that “All is Well”.

emran k. on

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Overall, really good.

Carlos K. on

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Very professional, efficient service provided as usual. Keep up the great work! Carlos Koczela

james t. on

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Manager and staff courteous and professional

Marc S. on

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the manager on duty was amazing, helped with our storage unit, checked us in and made the last part of my move from NYC seemless.

candice s. on

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The lock on the main access door was broken and this was pointed out by staff to us, so it was not at all secure

Denise C. on

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I was not told that my u-boxes would go to 3 different hubs before it got to me 2 days later. After guarantee delivery of Sept 27

todd h. on

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Kyle, the executive at the Salem location, is professional and personable and someone you should probably give a promotion to before you lose him to a competitor.

Jorge P. on

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Awesome service

Mike T. on

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the girl working was very good

PAT A. on

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Staff was excellant.

Steven D. on

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I need Scott, the district manager to call me

CHRISTIAN F. on

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Thank you for booking me a pick up truck when you knew I had to pull 2 uboxes. Got to the Natick location and they didn’t have 15’ trucks like I needed. Had to wait hours for one to show up

Joseph M. on

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Would use this facility again if I needed storage space.