Customer Reviews for U-Haul Moving & Storage of Salem

5585 reviews

43 Jefferson Ave   Salem, MA 01970
(Limited customer parking available)

(978) 744-6030

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(978) 744-6030

43 Jefferson Ave
Salem, MA 01970
(Limited customer parking available)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Celia M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jameson M. 
Rating:
5.0

I checked in online “ for faster service” and waited almost 40 minutes while one agent helped 2 others then me. The computer had a glitch , requiring my credit card to go through 3 times. Agent said “ just check your statement to make sure you weren't overcharged. He could not provide voided sales. ASI checked over the van everything was okay except when I turned the key on “Oil change required”.. I had to get out , mention this to the staff who said” it's okay I just forgot to reset it. I arrived at 0900 and left at 0950. Not a good first impression and no apology for taking so long.

Judith K. 
Rating:
5.0

Customer did not leave a comment.

tom P. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Great service took care of me right away,courteous,professional extremely efficient

Paul C. 
Rating:
3.0

The U-Haul app is junk.

Brian V. 
Rating:
5.0

Desk worker was very friendly and helpful. Online return system was very convenient. Thank you!

Nicholas P. 
Rating:
2.0

Passenger side mirror was extremely loose so it wouldn't stay in place...meaning I couldn't clear myself on my right side for the duration of the drive. Then when I returned the truck and complained, the employee didn't seem surprised and actually acknowledged that he KNEW the mirror was like this! So dangerous. Finally, they billed me for a furniture blanket when we didn't even use any. Such a disappointing experience.

Alison K. 
Rating:
5.0

Customer did not leave a comment.

Francis B. 
Rating:
3.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
4.0

Customer did not leave a comment.

Lowell G. 
Rating:
3.0

Customer did not leave a comment.

Christine M. 
Rating:
2.0

Charged my card an additional $62 but could not communicate why when I called to ask. Then he changed it to $47 and I still don't know why.

Gina R. 
Rating:
2.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Previous renter 8' Chevy pick up truck did not clean bed. It still had gravel embedded in liner; next gas reading was slightly below 1/2 full line, but contract said it was 1/2 full. I cleaned bed and filled above 1/2 line because I'm an excellent customer. If you want to give me a complimentary rental in return, I would think that's fair. Thank you

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Manuel S. 
Rating:
5.0

I think I was over charged. I only drove 13 miles and brought back the truck with the same gas .

Wilson C. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
4.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

Jeanne R. 
Rating:
5.0

Nice easy service

Kathleen V. 
Rating:
1.0

I had a. Issue with the size of the truck. The lady working there was NOT HELPFUL. Charged me $80 to drive off the lot and come back. She rushed us- made rude comments and just was awful.

Kristin C. 
Rating:
5.0

Friendly helpful staff.

SCOTT R. 
Rating:
2.0

More staff go aid customers. If you're going to offer mobile check-in, it should actually work.

Jena H. 
Rating:
3.0

When arriving they did not have my reserved truck, they gave us the wrong key, and the paperwork was wrong. Just took a very long time

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
1.0

Customer did not leave a comment.

Cassandra S. 
Rating:
3.0

Waiting time

Wallies H. 
Rating:
5.0

Customer did not leave a comment.

Marc B. 
Rating:
5.0

Great customer service from the person who I worked with --- Jose? - I hope I have that right. I asked for his card so I could write a compliment email to you, but he said he didn't have one (or was too modest to give me one). By the time I got home, I forgot his name. Thanks for allowing me to let you know about the service via this survey.

Edward C. 
Rating:
3.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Domingo R. 
Rating:
3.0

I have a ? I got charged an accident fee I had no accident

Calvin G. 
Rating:
5.0

They were very helpful

Michael B. 
Rating:
3.0

When I reserved truck the Salem MA location did not have the truck I needed for the one-way trip. Reserved truck in the next town Lynn, MA. Day of rental, drive to Lynn and the truck wasn't there. It's was located in Salem!!! Upon return to Salem, the truck was there but the carts and dollys I had reserved/requested where not there. Ended up buying furniture dollys to aid the move.

David F. 
Rating:
5.0

Customer did not leave a comment.

Alexander N. 
Rating:
1.0

When we arrived our truck was stuck behind many others so it took a long time to access. There was one person working inside with an extremely long line. We lost 45 minutes of our reservation waiting for the keys

Ryan C. 
Rating:
1.0

One person working on a Saturday morning. Waited in line for over an hour to pick up my reserved truck. There where customers waiting to access self storage, get propane and return trucks. I'm sure my review will not be the only negative one from this day. The one person helping customers was overwhelmed as he continued to try to get the manager on the phone. Customers using the online check in system where having to move trucks themselves to get to the truck they actually rented. The manager of this location should be ashamed leaving one person to work on a weekend.

Brian A. 
Rating:
5.0

i think i deserve a mileage rebate,estimated 30 miles drove ledd than 10

Gerald D. 
Rating:
5.0

Head guy is a pleasant person and is good at what he does

Daniel P. 
Rating:
5.0

The great team (Jaime Leopoldo and Luis Algarin) at the Salem U-Haul store are very good at what they do. Thank you U-Haul for these people. You need more dedicated people like them. Dean

DEAN D. 
Rating:
5.0

Customer did not leave a comment.

JERRY C. 
Rating:
5.0

Customer did not leave a comment.

Tyren F. 
Rating:
5.0

Customer did not leave a comment.

Destiny D.  |  Overall Experience 
Rating:
5.0

Staff was helpful, polite, and our rental served us well. thank you!

Kristen A. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Marc B. 
Rating:
5.0

Customer did not leave a comment.

Rony T. 
Rating:
5.0

Customer did not leave a comment.

Eddie R. 
Rating:
4.0

Customer did not leave a comment.

Lynn R. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Jessie B. 
Rating:
5.0

Customer did not leave a comment.

Monica C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan I. 
Rating:
5.0

Customer did not leave a comment.

Daurice L. 
Rating:
1.0

I was charged for an extra day and declined insurance I was charged for. I am spending time on a project that should have been complete.

Ronald V. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Guys at the location are very nice and very helpful

Jed C. 
Rating:
3.0

The man who was helping me had his mask below his chin most of the time, he had a runny nose and kept wiping his face. It felt very unsanitary and unsafe to be passing him my license and him passing me the keys. Please do some tuning about this issue, there's a pandemic for gods sake.

Kelsey G. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Great service once again 😎

ANTHONY B. 
Rating:
4.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

everything was in order at the moment I have nothing to say

Nevair M. 
Rating:
5.0

Customer did not leave a comment.

Celia M.  |  First Impressions 
Rating:
5.0

Friendly staff!

Eric S. 
Rating:
5.0

We had a wonderful experience! The weather wasn't looking too great for the day of the move, so we were able to push our reservation time back the night before we were scheduled to pick up the truck. Having never rented a U Haul before, the staff were great and explained everything we needed to know. The truck was clean and easy to drive (although a bit intimidating to drive at first, haha), and the drop off was quick and easy. Would highly recommend renting from this location!

Doneeca T. 
Rating:
1.0

I returned the uhaul 10pm and was charged another day. I'm not happy w this because I am poor as sh#t and did all I could to get it back same day

AMANDA S. 
Rating:
5.0

Great ecperience.

Robert F. 
Rating:
4.0

Responsive, quick, courteous service. Trailer & lights all worked as expected. All good.

Albert M. 
Rating:
4.0

You should improve your technology. Your staff is working with dated software and dated computers. Give them the tools to do their jobs better. I was very happy with the services and the staff, but help them out a bit!

Enri A. 
Rating:
3.0

The representative/assisting manager was nice, relaxed, and affable. I was free to ask questions, he gave me many details, too. However, he was a little work-shy. I approached him outside of the store and asked him about the rental's gas capacity and he said that the information would be hard to get. So, I had to call and later on and Infound it on the receipt.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

garrett D. 
Rating:
5.0

The team at this Uhaul location are efficient and easy to work with and I've had all positive experiences (multiple one day rentals)

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

joshua G. 
Rating:
2.0

Our window handle was broken: Consider fixing things like the window handle so that you can wind up or down the window a little easier. Overall vehicle was clean.

Jon O. 
Rating:
5.0

The Uhaul team did an awesome job accommodating us for our move! Thank you very much and happy new year!

Leonard C. 
Rating:
5.0

nothing

Bradley G. 
Rating:
3.0

The parking lot at this location is terribly small. But the equipment was clean and the staff friendly.

Cari J K. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Unfortunately didn't catch his name but i give this uhaul location5 stars highly satisfied

Gisselle B. 
Rating:
3.0

Truck did not have a working heater/ac fan so there was no heat when it was in the 20-30's degrees outside. It also had a physically broken windshield wiper which made it very hard in the rain. Both me it very very hard to drive with the window fogging up too and no way to clear it other than with a hand.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Hello, The manager at the Salem Ma. Jefferson Road Uhaul store was wonderful to work with - professional, kind and efficient. He made my Uhaul experience outstanding. I'm sorry that I didn't get his name. I was at the store on Wednesday afternoon/evening. 12-30-20. I rented a van for a short time. Thank you very much. I hope this review reaches my very helpful Uhaul friend!! Laurie McDonough 👏🏻👏🏻👏🏻

Laurie M. 
Rating:
4.0

Another good experience renting from the Salem location. I will be using them again.

Anthony B. 
Rating:
1.0

My daughter returned the truck with more gas than what was given to us. The manager was no where to be found when I dropped the truck off. I asked the man at the desk for a paper receipt he kept calling Manager Rosebert Chery finally he showed up hopped out a silver SUV behind the building. He proceeded to tell my daughter we damaged the truck. There was no scratch marks no wiped off dirt where he claimed I damaged the truck. My daughter called my me and I came to the location with the movers as well. He continued to say we damaged the truck. He said it wasn't there before and I said you didn't do your walk thru with us. All of a sudden a woman hops out the silver SUV and starts yelling at us ready to fight us. My daughter says who are you she says I'm his(manager) girlfriend and continues to yell at us the Manger is holding back his girl from charging at us. I pointed out the claim sticker where he said we damaged the truck and the quick fix glue that was on the truck. Once he realized I knew this was a previous damage due to the claim sticker he left the location with his girlfriend. I am getting charged for damage I didn't do. Do your managers make extra commission for finding damage to the trucks. And why is his girlfriend on the job with him yelling at the customers. I'm going to fight this, I already reached out to a lawyer regarding this matter. Worst experience ever.

Christine D. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

AMANDA D. 
Rating:
4.0

I used the truck and returned it within 2 hours - but a couple of days later I was charged for 4 days on my credit card. Went back to the store and was told I would get a credit on my card for the extra 3 days - but so far nothing.

JOHN L. 
Rating:
4.0

Staff was very cordial!

Michael S. 
Rating:
4.0

The staff was very kind and respectful,I will use the Salem branch again.👍

Anthony B. 
Rating:
3.0

Windshield washer did not work. This location obviously does not properly inspect its vehicles prior to renting. This was potentially a dangerous situation while I used the truck. I have my doubts this location follows the CDC compliance requirements for COVID prevention.

Richard F. 
Rating:
5.0

Staff is friendly and helpful

Darrin S. 
Rating:
1.0

Customer did not leave a comment.

Suzanne E. 
Rating:
5.0

Customer did not leave a comment.

marilyn M. 
Rating:
1.0

Renting this storage unit from Uhaul has been among the worst decisions I have made. It was nothing but a huge pain to deal with from beginning to end

Jared D.  |  Overall Experience 
Rating:
3.0

My problem was with the sales rep on the phone. She didn't realize that the storage box on the second level had access only by a stairs/ladder. It was very difficult to get into, pipes in the ceiling and a difficult angle. I wouldn't have been able to manage if my son didn't tag along last minute. The employees at Salem where very nice and understanding. Ann

Ann D.  |  Overall Experience 
Rating:
5.0

Staff did not have internet. Staff were kind and professional. Maybe a time for a an upgrade in internet. Staff were doing their best trying to help everyone, but there should be reliable internet.

Brian R.  |  First Impressions 
Rating:
5.0

The general manager at the Salem, MA location was EXCELLENT and should commended for how he handled the store as it was getting absolutely SLAMMED with customers while he only had one other employee to help him. You all need to give Mr. Chery a raise and get him more staff.

NATHANIEL G.  |  First Impressions 
Rating:
4.0

My storage unit looks like it might be the runt of the litter, but it gets the job done. The storage unit door does not have the U-Haul logo and painted number as the rest of them do, so it seemed like maybe I got the trash pick. This unit was the last one of its size and fits all of our storage needs, so we make it work.

Miles A.  |  First Impressions 
Rating:
5.0

The young man that helped me rent the unit was very helpful. I can't believe I forgot his name, but he was great!

Micheal M.  |  First Impressions 
Rating:
4.0

I had a storage unit there for almost a year and during that time the staff was always helpful and courteous.

virginia s.  |  Overall Experience 
Rating:
5.0

Thank you

ximora g.  |  Overall Experience 
Rating:
5.0

Kyle Mills is THE BEST!!! He takes the time to make sure that “All is Well”.

Anthony R.  |  Overall Experience 
Rating:
4.0

Overall, really good.

emran k.  |  Overall Experience 
Rating:
5.0

Very professional, efficient service provided as usual. Keep up the great work! Carlos Koczela

Carlos K.  |  First Impressions 
Rating:
5.0

Manager and staff courteous and professional

james t.  |  Overall Experience 
Rating:
5.0

the manager on duty was amazing, helped with our storage unit, checked us in and made the last part of my move from NYC seemless.

Marc S.  |  Reservation 
Rating:
3.0

The lock on the main access door was broken and this was pointed out by staff to us, so it was not at all secure

candice s.  |  Overall Experience 
Rating:
2.0

I was not told that my u-boxes would go to 3 different hubs before it got to me 2 days later. After guarantee delivery of Sept 27

Denise C.  |  Overall Experience 
Rating:
5.0

Kyle, the executive at the Salem location, is professional and personable and someone you should probably give a promotion to before you lose him to a competitor.

todd h.  |  Reservation 
Rating:
5.0

Awesome service

Jorge P.  |  Overall Experience 
Rating:
5.0

the girl working was very good

Mike T.  |  Reservation 
Rating:
5.0

Staff was excellant.

PAT A.  |  Reservation 
Rating:
4.0

I need Scott, the district manager to call me

Steven D.  |  Reservation 
Rating:
1.0

Thank you for booking me a pick up truck when you knew I had to pull 2 uboxes. Got to the Natick location and they didn’t have 15’ trucks like I needed. Had to wait hours for one to show up

CHRISTIAN F.  |  Overall Experience 
Rating:
5.0

Would use this facility again if I needed storage space.

Joseph M.  |  Overall Experience 
No reviews have been submitted for this location.

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