Customer Reviews for U-Haul Moving & Storage of Salem

Rating:

5.0

Excellent customer service. Gentleman saw I was struggling with mobile app and came right over to help. I was grateful he made pick up so easy! Dropped truck off, staff just as responsive. Thank you!

Rating:

5.0

I can see absolutely nothing that you could do to improve for the next customer. Excellent customer service. Kind, attentive, professional, polite. What else can you ask for ?????

Rating:

5.0

The service was excellent only problem I could say is I didn’t have enough room to take a full picture of the equipment

Rating:

5.0

Very friendly customer service

Rating:

5.0

The crew at U-Haul Jefferson St Salem, MA has ALWAYS been very helpful and professional. We were under a tight time schedule with this recent rental. They got us checked us out a little early...we got the job done and their truck back without any problems. We recommend this U-Haul site to anyone needing 1/4 ton truck. Good people....

Rating:

5.0

I love those guys. They are wonderful. My office is in Lynn next to U-Haul company, I preferred to pay for the extra miles to go to my guys in Salem.

Rating:

5.0

Nothing. They were great. A very busy Saturday and they multi-tasked and were incredibly helpful. Highly recommended.

Rating:

2.0

I got into my truck and there were boxes from the previous driver in the front seat which I had to remove. Upon returning the truck cleaned and swept they charged me a cleaning fee. Keep in mind I moved furniture of which doesn't get the truck dirty. I have used this location 4 times and never have been charged for this. I will be going to a different location next time.

Rating:

3.0

Manager was rude to fellow employee.

Rating:

5.0

I appreciate how the staff made my reservation booking easy and convenient.

Rating:

5.0

The person opening the shop was all by himself because other employees called out. He did an excellent job getting me processed and out the door. You need to hire more reliable to help guy because he was doing the job of 3 people.

Rating:

5.0

Location relatively convenient. Staff were helpful.

Rating:

4.0

Louis is a very hard working and pleasant employee

Rating:

5.0

Staff were super friendly and great to deal with

Rating:

5.0

Anthony was kind professional and very informative. We will certainly use this location again

Rating:

5.0

Best Uhaul location in the Northshore area. They will hook you up for sure.

Rating:

5.0

Excellent employee that work in salem mass they go way above expectations

Rating:

2.0

Took a long time for anyone to even show up to cover the desk. Then we had to wait a long time for them to find a truck for us to use. The parking lot was full so we had to find street parking to leave my car for the day.

Rating:

1.0

The brakes were very uncomfortable to use and because I was had anxiety about getting where I needed to get there was no time to waste I wasn't I wasn't in the mindset to call and or go back and exchange the truck but once I did return the truck I asked the manager if he could you know give me a partial refund and he said no you use the truck for what you needed to use it for so no you can't get any partial or full refund. He was so rude and so not trying to understand and definitely not customer friendly he even said to me can you make sure you don't come here anymore and go rent somewhere else!😰😱😭

Rating:

5.0

Such a busy location, especially this time of year. The team was efficiently moving customers through and we breezed in and out both picking up and dropping off a trailer that we have rented twice in the past couple weeks. Fantastic group and dependable equipment. We'll be back.

Rating:

1.0

I was quoted $66 then charged $104. When I called to discuss these charged I was hung up on. I will not only not recommend this location but uhaul at all

Rating:

5.0

Easy booking online, less than 10 minutes to pick up and drop off when we were done. Highly recommend if you need a van to move.

Rating:

5.0

Friendly service and pleasant atmosphere

Rating:

1.0

Car rattles, very old. Insurance apparently now mandatory. Long wait times. Unfriendly staff.

Rating:

5.0

Excellent

Rating:

5.0

Experience was excellent!

Rating:

2.0

First, I want to make it clear that the people working here are great - really excellent service and the trucks are clean. But, I had two problems. One was being charged an erroneous fee that was associated with someone else’s name and state. It took the person helping me a long time to solve the problem (not his fault - entirely a lack of response from where he had to call). The second problem was that the truck I drove was not mechanically sound. The backup camera only worked on occasion. Second, the truck has a transmission problem, or something. About half of the time, it wouldn’t accelerate, revved loudly without moving for 10 seconds before switching in to gear.

Rating:

5.0

The employees were helpful and the recommendations were perfect for our needs.

Rating:

5.0

Awesome just Awesome

Rating:

5.0

Customer service on pickup and return was superb. Link to upload photos was helpful.

Rating:

5.0

Very happy with thie service, I left a small bag in the truck and they helped me find it,

Rating:

5.0

You can please nothing. The manager’s top-tier takes care of the customer when he walks in is one of the best employees are all good everybody’s respectful great team in Salem.

Rating:

5.0

Excellent service.

Rating:

1.0

The vehicle has an exhaust leak in the cab. Engine light on. When I told the manager he screamed at me like it was my fault and I had to have my husband speak to him. I will never rent there again under any circumstances. I should get a full refund. I was sick for two days because of the exhaust!

Rating:

4.0

Had an equipment issue. Staff very good

Rating:

5.0

I frequently rent from this location. Good people, great service never had an issues.

Rating:

5.0

Very easy pick up and return. Local staff were very helpful in accommodating last minute change to our reservation.

Rating:

5.0

The service provided by the staff was excellent. They were very dedicated to customer service and worked really hard on a busy day.

Rating:

1.0

This U-Haul location is a scam! I rented a van that sat in my driveway the entire time I had it, used only to move a few light household items, and somehow they decided to hit me with a $150 “damage deductible” for scratches that would not have been possible for me to do. This U-Haul’s entire process is designed to trap honest customers. They rush you through pickup, skip a thorough inspection, then later claim damage once you’re gone. It’s shady, it’s lazy, and it’s completely unacceptable for a national company. If you ever rent from this U-Haul, record a full video of the truck before leaving the lot, every dent, scratch, and mark, because they’ll gladly make you pay for someone else’s mess. This experience was beyond frustrating, it was dishonest and disrespectful.

Rating:

1.0

Still need a refund for blanket folding and missing blanket charges. This store is just trying to charge me extra.

Rating:

4.0

I had three prior rental agreements before I ended up at the Jefferson Avenue location. I I was supposed to rent the equipment at the Saugus location, but when I showed up, they didn’t realize that the trailer had not been returned so I was directed to the only other location that had it which was 12 miles away. This greatly impacted my day since I was driving long distance and didn’t want to get a late start. Unfortunately, I wasn’t able to get started till noon time because of this conflict with scheduling. I’m really not very happy with UHaul, network of keeping track of vehicles is very poor, which caused me a considerable amount of wasted energy. I will say that Jefferson Street location and Salem the staff was excellent and went out of their way to make sure I got what I needed.. that was the only comfort dealing with your company. I felt I should have been given a break on the price of the rental since I had to struggle to get what I needed. I don’t think I’ll be using U-Haul again.

Rating:

3.0

Yard technician supposedly checked all trailer lights before leaving the property with the trailer attached to my vehicle but when I got to my first stop with there were lights that were not working. Had to call road service for repairs which took an hour out of my loading time while I sat and waited for him to finish since I already had the trailer partially loaded. More thorough inspections of equipment leaving the store would be recommended.

Rating:

1.0

Horrible customer service and rude and liars.

Rating:

4.0

Excellent customer service and a fast check in and check out process

Rating:

5.0

Salem is the best

Rating:

1.0

I will never rent here again. They charged me a _25 cleaning fee even though I cleaned the back. It's almost like they purposely look for stuff to charge you with. Me and my wife rent 7buals all over the place 5-6 times a month. After this experience I think you lost a loyal customer.

Rating:

5.0

Everything was perfect . Including the employees. The ease of renting (which I did on line.) Very fast. You can't improve on perfection

Rating:

5.0

Very courteous and accommodating!

Rating:

5.0

Our experience was A+!! Customer Service and Support was wonderful from start to finish. All my questions and concerns were explained to me thoroughly and everything was easily understood. Anthony is AMAZING at his job. I have a storage unit at this location as well as renting equipment/trucks when needed and Anthony has been extremely accommodating throughout all the years we've had business together. Jamie is another long term and amazing employee as well. He's always willing to go the extra mile and work with you, to get your needs met and find any solution to any type of issue that might arise. That's exactly how Anthony is too. Then I met with Louis when I picked up the truck a few days ago and he was wonderful too. He was very kind and funny and I really enjoyed meeting him. He was extra helpful, thoughtful, and happy, which made my mood change from dreading the big move in front of me, to lightening up and having a few good laughs! Everyone there is great to work with, they're an excellent team and company to do business with. Thanks Again for Everything!! Sincerely, Courtney Smith and Family (Loyal customers and Fans!)☺️

Rating:

1.0

Anthony is a horrible human being. I really dont understand why Uhaul lets him represent them. Just look at the Google reviews! I will NEVER go back, and my online review is coming. Also the traiers light didn't work and half my rental period consisted of waiting for somone to come fix it. On top of that I was made to return the trailer to a location way out of my way, after paying to drop this off at Lyndon. Had I known this prior. I would have never rented. Really not happy about that.

Rating:

5.0

Bueno trabajadores

Rating:

5.0

The 2 staff members that were working there ant this location are both amazing. I do not remember their names but were both friendly , helpful, and efficient. They made my whole experience very easy for the 2nd I’ve been there.

Rating:

4.0

Everybody that helped me was extremely friendly & helpful. Easy pick up & drop off!

Rating:

5.0

The best u haul around by far the staff is amazing and deserve raises for all there hard work

Rating:

5.0

I was forced to postpone my initial booking due to a medical emergency and my call was received with compassion and kindness. The same was true at my rebooked rental. The team was courteous and efficient. I should have asked a run through of the dashboard and rearview mirrors, but I managed. My only complaint was with the moving help I hired. They arrived at 3:15 when they had said “between 1&2” making myself, my sister (2ladies in their 70’s) and my SIL load the truck and then we were an hour late returning the truck. The UHaul team was, again, very understanding.

Rating:

5.0

Keep doing what you’re doing

Rating:

5.0

SUPER staff! The manager is great and runs a very tight ship. All the employees are friendly and competent.

Rating:

3.0

Reported problem with front brake on vehicle. Drivable but noisy.

Rating:

5.0

Helpful in a torrential rain

Rating:

1.0

1) Staff did not initially have photographic evidence of the small scratch they charged me for. 2) The photo they did send a few days later was small and blurry, and included zero identifying information like a license plate or a time stamp. 3) When requested, they failed to send proof that the photo was taken of the van I rented at the time I rented it. 4) Manager answered my questions vaguely and indirectly, or flatout did not answer them. He said things like "the photo was taken from the contract," which does not even make sense. How is a photo taken from a contract, and how does that answer for the lack of identifying information in the photo? They were all polite and friendly, but their shakey evidence and dodgey answers to my questions make it seem like they were scamming me, and possibly others, out of money. Definitely never using a different company next time. I recommend Uhaul require employees to keep more thorough video/photo evidence for any damages, to make sure they aren't taking advantage of people.

Rating:

5.0

Anthony Gambale explained everything in detail and made it easy for me to move. He was great! I highly recommend this U-Haul location and appreciate his help.

Rating:

5.0

Everything was great!!

Rating:

5.0

The staff is extremely efficient. They are well managed by Anthony. I use this uhaul location because of this.

Rating:

1.0

When we arrived later than our scheduled pickup time, Anthony abruptly told us our reservation had been canceled even though I had received a notification 5 min earlier from Uhaul prompting me to check in. He “started the reservation over” but the system was slow and he carried on a conversation with a female friend (not employee) during the entire encounter. He was not helpful, not friendly, and complained to his coworker that he couldn’t wait to be out of there (it was 9:30am). When asked to add another driver, he sent us the text to do it ourselves; other locations have taken the license and helped with it. I did not feel confident he had our best interest, I would avoid going back there at any cost. The Saco location provided much better customer service.

Rating:

5.0

Very efficient check in. However, with that said, I chose to self check-in and was able to put in photos of my license, etc. but then there was no option to actually get the truck so I went inside and they told me they disabled the feature because they were so busy. That is ok BUT your app needs to notify the users that they need to go into the office (i.e. your app needs work).

Rating:

5.0

We had to move during "h*** week"—on the dreaded August 31/September 1 days in Boston. Anthony Gambale personally made our difficult and stressful move much easier, while every single member of the staff was professional, friendly, and willing to go the extra mile. Every detail, even the ones we missed (like requesting overnight storage) was handled with cheer; we were given the option of larger truck for move-in-day, which was radically better for our needs. Even when we brought the truck back just-before-deadline on move-out day, and offered to unload in minutes in front of the storage building, they said not to worry about it, but if they needed the truck that quickly, they would tell us. It was near closing, and they even provided a few minutes of labor to speed the second-floor storage unit loading up. This was DisneyWorld level customer service. We were impressed.

Rating:

5.0

The truck was clean and ready. The clerk was friendly and helpful.

Rating:

1.0

This place scams people. I literally was in line to pick up my reservation for a van I rented for 24hours and witnessed them accusing a customer of damaging a truck so they had to charge her $150 even tho she paid for the damage protection plan. The costumer was angry and demanded to see before and after pictures of the truck before she returns it back. The same employee that told her she had to pay the $150 yelled out that it will take DAYS for them to get those pictures she wants. The costumer left and it was my turn to get checked in for my reservation. As I’m signing away he then tells me that I should get the protection plan because like I just witnessed, if something happens to the van it will only be a $150 charge if I didn’t get the protection plan it will be full price for any damage. I went on to add the protection plan. When I go to return the van then next day, one of the employees checks the van and tells me I’m all set and that they will email me a receipt. 30 min went by and I noticed they charged my credit card $160 dollars and then 1 hour later I get the receipt via email saying $150 dollars damage fee with no description of what was damaged and $10 more for 10 more miles I added to the van which is correct because I had estimated the mileage less then what I put in the van. When I tried calling them they put me on hold, I waited like 5 min. Hung up and called again, was put on hold AGAIN! I gave up and contacted my credit card company. It’s bs because their is literally like 6 employees standing around doing absolutely NOTHING! the person that originally checked me in to pick up the van from the beginning was doing ABSOLUTELY NOTHING when I walked in, they sent another employee to check the van and lied to me saying everything was all set, that I’m good to go. they will charge you the damage fee probably to pay those useless employees that are sitting around doing nothing. i will NEVER go back to this location.

Rating:

2.0

After I dropped off my rental I noticed a “safe trip fee” added to my bill. I mentioned to the service person when I checked out why my price was higher than when I booked online and was told it was local taxes. That’s fine, but this is not a tax, a random fee. I rented a trailer and it looks like this fee is more geared towards truck rentals. Not a fan of sneaky fees.

Rating:

5.0

Very helpful, polite, hard working staff at the Salem, MA Uhaul center. They are a credit to your company.

Rating:

3.0

Was charged for gas tank not being full but when I picked it up it was not full. I did add gas back to the level when I picked it up. Bakes pretty shaky. Staff friendly, courteous and well organized in a busy rental weekend end of the summer.

Rating:

1.0

VERY UPSET!!!!

Rating:

3.0

I cleaned out my storage yesterday and terminated my lease. A rat trap was in my unit and rats had shredded and nested in some of my belongings.

Rating:

1.0

You should have scanners in your locations for drivers licenses N cameras for pictures when you APP and does not work be more likena physicians office where the checking in fast and simple I spent 2 hours just to rent a simple storage unit shouldn't be rocket science!!!

Rating:

4.0

Need new stairs for upper units, very difficult to maneuver.

Rating:

5.0

Anthony was fabulous! I have had numerous issues trying to get my ubox delivered when speaking to U-Haul customer service team. No one seemed to understand the process. When I went to the U-Haul location, Anthony understood exactly what I needed and was extremely helpful! I now have a storage until at his location. Give this man a raise ;)

Rating:

1.0

Bad service , very dirty rat droping all over

Rating:

2.0

Storage area was not clean. When I started moving my belongings I noticed mouse droppings on some of my boxes. When I was ready to leave I was kept waiting in the office because even though there were 3 staff and only two customers I was told I had to wait for the manager.

Rating:

5.0

Manager on duty when I closed my account could have been more friendly after I used their service for 3.5 years. However the Regional Manager or Sr Manager was excellent and very understanding and customer focused.

Rating:

5.0

I have rented numerous trucks from Uhaul from the past, and this location is excellent. Anthony and Chris are super friendly and helpful, always going out of their way to give great customer service. Seemed like every time I was there, Anthony was there to help me with whatever I needed, and he was always so patient, kind, and accomodating. Uhaul is a big company, but they make that branch feel like a local neighborhood rental and storage place. Just great service. 10/10. Thanks for everything!

Rating:

5.0

Clean, well lit, organized. The on site staff is professional, friendly, well prepared. I am glad I chose UHaul Self Storage in Salem, MA.

Rating:

5.0

Great big thank you for safe clean secure convent

Rating:

4.0

The storage unit with a ladder walk up, left much to be desired. Anything heavy would be like impossible to to leave here so unless I get a bottom unit, I’m gonna have to pull out before the month is out even though it’s been free and find a place where I can at least put heavy stuff in, otherwise I love this U-Haul place. I’ve been using it for well over 20 years not for storage but for trucks and supplies it’s better than it ever ever was. It’s super top-notch, modern and friendly as ever can be the people and helpful.

Rating:

5.0

After a rough couple days with very little sleep moving up from Manhattan it was a huge relief to have friendly, professional help with returning and storage. Max is definitely ready for his assistant management position and went above and beyond to help me get my storage unit set and truck returned. Anthony’s leadership and poise were critical at drop off and he has been very helpful resolving discrepancies with the New York pick up location. Make sure you hold on to these guys.

Rating:

5.0

Anthony was very helpful & considerate

Rating:

4.0

The people were good. I was just asked to do everything in the office that I did online. Exactly the same. I feel like I would've been quicker if I had just shown up. I figured the process would have taken less time since I went online.

Rating:

5.0

Very easy to access, safe and clean.

Rating:

5.0

The storage area is brightly lit, with parking right next to the building, and several carts and stair ladders to use. I made my reservation online and everything was ready for me when I drove over. The man who helped me was friendly, went over everything in detail, and answered my questions.

Rating:

1.0

stills didn’t receive my $69

Rating:

3.0

The only reason I left is because I’m too old to have a storage up top and move those stairs around. If I was in my 20’s maybe.

Rating:

3.0

The two no’s were because sometimes it was easy sometimes not sometimes clean sometimes not

Rating:

5.0

The staff were nice and went out of their way to help us, they should definitely get a raise.

Rating:

5.0

N/A

Rating:

5.0

The staff was very helpful and accommodating when I needed it most. I wasn’t even aware of the storage facility on site until they told me, things worked out well because of the staff, Thanks guys much appreciated

Rating:

5.0

Danver Mass one staff was very rude unprofessional refused to attached my car to. Uhaul truck, he's Cambodian but 2 ladies helped on 6/29

Rating:

1.0

Renting this storage unit from Uhaul has been among the worst decisions I have made. It was nothing but a huge pain to deal with from beginning to end

Rating:

3.0

My problem was with the sales rep on the phone. She didn't realize that the storage box on the second level had access only by a stairs/ladder. It was very difficult to get into, pipes in the ceiling and a difficult angle. I wouldn't have been able to manage if my son didn't tag along last minute. The employees at Salem where very nice and understanding. Ann

Rating:

5.0

Staff did not have internet. Staff were kind and professional. Maybe a time for a an upgrade in internet. Staff were doing their best trying to help everyone, but there should be reliable internet.

Rating:

5.0

The general manager at the Salem, MA location was EXCELLENT and should commended for how he handled the store as it was getting absolutely SLAMMED with customers while he only had one other employee to help him. You all need to give Mr. Chery a raise and get him more staff.

Rating:

4.0

My storage unit looks like it might be the runt of the litter, but it gets the job done. The storage unit door does not have the U-Haul logo and painted number as the rest of them do, so it seemed like maybe I got the trash pick. This unit was the last one of its size and fits all of our storage needs, so we make it work.

Rating:

5.0

The young man that helped me rent the unit was very helpful. I can't believe I forgot his name, but he was great!

Rating:

4.0

I had a storage unit there for almost a year and during that time the staff was always helpful and courteous.

Rating:

5.0

Thank you

Rating:

5.0

Kyle Mills is THE BEST!!! He takes the time to make sure that “All is Well”.

Rating:

4.0

Overall, really good.

Rating:

5.0

Very professional, efficient service provided as usual. Keep up the great work! Carlos Koczela

Rating:

5.0

Manager and staff courteous and professional

Rating:

5.0

the manager on duty was amazing, helped with our storage unit, checked us in and made the last part of my move from NYC seemless.

Rating:

3.0

The lock on the main access door was broken and this was pointed out by staff to us, so it was not at all secure

Rating:

2.0

I was not told that my u-boxes would go to 3 different hubs before it got to me 2 days later. After guarantee delivery of Sept 27

Rating:

5.0

Kyle, the executive at the Salem location, is professional and personable and someone you should probably give a promotion to before you lose him to a competitor.

Rating:

5.0

Awesome service

Rating:

5.0

the girl working was very good

Rating:

5.0

Staff was excellant.

Rating:

4.0

I need Scott, the district manager to call me

Rating:

1.0

Thank you for booking me a pick up truck when you knew I had to pull 2 uboxes. Got to the Natick location and they didn’t have 15’ trucks like I needed. Had to wait hours for one to show up