Computer system was giving you employee problems but he was very respectful & courtesy.Christine P.
Customer Reviews for U-Haul Moving & Storage of Shamokin Dam
Shamokin Dam, PA 17876
(Rte 11&15 2 Miles North of Susquehanna Valley Mall)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Update the in store computers. They had customers backed up waiting because the one computer froze up.Jeffrey S.
Customer did not leave a comment.Robert C.
I called this location at least 20 times to change the pick up time and they never answered. I didn't want to do it online because of the different rate that was given to me, I was afraid it would mess that up. Since I was an hours he I had to call 1-800 go uhaul and wait on hold for 45 min so they could update the pick up time so I could then pick up the truck via my phone. Very annoying.Ryan E.
I did not know how to hook the cargo trailer and the man did it for me. Thank you.( in selinsgrove,Pa). AND when we dropped of the trailer in Sinking springs the man there also was helpful.Deborah K.
The entire experience lacked customer service. The employees at each location were helpful but the process was painfully slow. The website is horrible and the woman that called me to confirm my rental was rude she seemed to believe that she was doing me a favor just by being alive I guess..ELWYN P.
Arrangements made on-line and truck was ready at the agreed upon time. Truck fit our needs exactly while in use and drop off was quick and easy.Eric R.
Customer did not leave a comment.Stephen D.
Customer did not leave a comment.Candy S.
Customer did not leave a comment.Brian H.
Certain trailers like Motorcycle trailers should have a one way option. It caused some unnecessary driving but overall a great experienceKyle M.
Get more customer service people to answer the phone when a person needs road service! After 20 minutes passed on 2 times I tried calling you, I got a tow truck to winch out the U-Haul from some soft, muddy grass, and paid the $105 tow charge myself. This delay cost me one hour of moving time, to get the 10' truck pulled 15' forward!Barbara W.
Customer did not leave a comment.Joanne T.
Great Job!!!Brayton S.
It was a pleasure dealing with there rep and the establishment isMichael S.
Keep doing what you are doing.William T.
Customer did not leave a comment.Rollie B.
Customer did not leave a comment.Carolyn H.
Customer did not leave a comment.Xiyun L.
Customer did not leave a comment.Tom S.
Customer did not leave a comment.Dennis L.
Customer did not leave a comment.Sherry C. | First Impressions
Customer did not leave a comment.Matthew L.
Employee was not wearing a mask and allowed another customer in the store without a mask.James K.
Customer did not leave a comment.DENNIS Y.
Customer did not leave a comment.Paul S.
I cannot say enough about your staff member in health friendly,courteous, polite, helpful and Knowledgeable he was. That is someone I would look for to be a representative for my company in retail and dealing with customers. I am so sorry I forgot his name I never took the time to look as bad I was just so pleased with how to care of us. Randy MillerRandall M. | First Impressions
Sign says wait outside for someone to check in vehicle on return, but there is no chime or sensor or line of sight way for employee to know that you've pulled in from the south entrance. local reps always know more about rental availability and don't try to coerce you into a 6 hour rental like the call center in Tampa. local employee very nice and helpful.Nicholas K.
Customer did not leave a comment.Christina B.
Customer did not leave a comment.Shirley F.
Customer did not leave a comment.Troy C.
Customer did not leave a comment.Nina B.
shorter hold time with customer servieMark H.
Customer did not leave a comment.David K.
Customer did not leave a comment.Troy A.
I did everything online to include the pickup. Very easy! Great service.Mark K.
Customer did not leave a comment.Jerold J.
Everything was excellent. Staff was friendly, knowledgeable and eager to help.Rodney K.
Customer did not leave a comment.Todd S.
Customer did not leave a comment.Steven D.
I interacted with staff members on Saturday and Sunday. All three individuals were very helpful.Freda J. | First Impressions
Customer did not leave a comment.Emily N.
Have whoever's does the phone registration not give you a half day rental at full day price... I know this was not someone at this location, but I had planned on using truck longer than just 4 hours... I wanted to rent the truck for a full day.quinn A.
Shamokin Dam: The individual assisting us needs a course in customer experience! As a leader, I have educated hundreds of employees on how important customer experience is...clearly this individual (we were told he was the manager) has not received training. He was not able to be empathetic to our situation (uhauls vehicle breaking down), make eye contact nor apologize/verbalize in a kind caring tone regarding the inconvenience. We are not upset with Uhaul that the vehicle broke down it happens...we were quite disheartened over the employees lack of empathy to "own it" and turn a negative into a positive.Deborah F.
Customer service people were very helpful and kind. Made rental quick and easy. Thank you kindlyArno G.
Customer did not leave a comment.James K.
Customer did not leave a comment.MARK B.
Customer did not leave a comment.Nina B.
Make it more accurate for pricing it went from around 60$ to 140$ ridiculous I would have never rented it if I knew it would be that muchLindsey B.
Customer did not leave a comment.Jonathan F.
due to travel conditions, raining and driving at night the windshield was very dirty ( on the inside ) . I would have cleaned it myself if I had seen it before I left.John H.
Customer did not leave a comment.George O.
There is no reason not to recommend this U-Haul depot. Helpful and courteous staff, good equipment in good repair, and good location make it an easy sell.Brooke D.
There really isn't anything I can suggest to make the experience better. It was very pleasant and hassle free.Burnie H.
Customer did not leave a comment.Ashley D.
Not advertise a price of 29.99 just to add a bunch of extras and by the time your done with just the basic for a 6 hour rental being almost triple.Terry W.
Customer did not leave a comment.Victoria G.
My only complaint is that the system was down and even using the app was a pain. There has to be a way to rent a vehicle even if the system isn't working. 2 1/2 hrs is rediculous to get a vehicle.Charles S.
When I picked up the trailer the staff was very helpful. When I connected to the lights on the there where a few lights out, They put some stickers on the lights. When i was towing the trailer empty it bounced like it had a bad tire. I loaded a small tractor onto the trailer well within the weight limit but the trailer had a bad sway back and forth at times. Sometimes I had to slow down to 45 MPH to get it under control and on a 70MPH interstate I slowed traffic down.James H.
Customer did not leave a comment.Dennis B.
Customer did not leave a comment.Annabelle M.
The location was great and very helpful but corporate could use some work. Uhaul advertises 24/7 service yet I rented a truck without a prior reservation and was told another location had the vehicle transport we needed, which was okay, we understood due to being last minute. They said they would hold it and it was reserved for us. We drove to that location and was called when we were more than halfway there that it was no longer available and that we had to backtrack and go 40+ miles to another location. All in all we ended up driving 33 miles more than our allotment. I called the main uhaul # explaining that I went to Uhaul to help get my broken down car home from a weekend away and about my experience to see if I could get the miles reimbursed and they refused. I ended up paying the extra gas and miles for the added runaround and they couldn't care less, just told me some story about a guy in canada who drove 400 miles.Michael B.
Thank you for your services. ExcellentADA R.
Customer did not leave a comment.Robert A.
I'm a frequent customer with UHAUL never had no problems I will have perfect Experience!Manuel S.
Customer did not leave a comment.charles W.
Customer did not leave a comment.Roland D.
Customer did not leave a comment.Natasha M. | Overall Experience
Customer did not leave a comment.steve T.
Customer did not leave a comment.Bruce L.
Customer did not leave a comment.Patricia H.
Great customer service and ez rental !!!! ThanksTodd R.
Customer did not leave a comment.MARK B.
Customer did not leave a comment.Troy W.
Customer did not leave a comment.Stephen H.
Give the customer the size truck they ordered or tell them they need to change the dateROBBIN H.
Van was very dustyChristopher M.
All good! Prompt and professional service on short notice. Thank you!Donald M.
Easy, no hassle dropoff.Patrick H.
Customer did not leave a comment.William G.
Thank you! Truck was clean, & easy to use.Jackie H.
Customer did not leave a comment.Larry W.
Customer did not leave a comment.Debra H.
Do bill up right away. Emailed to me but can't open attachment. Will have to call to see what bill wasLorne S.
Put. Supports under trailer tongue to keep it up were you can hook to it.Thomas A R.
Customer did not leave a comment.Randy C.
Customer did not leave a comment.carolyn P.
Customer did not leave a comment.Jessica S.
Customer did not leave a comment.Susan B.
Uhaul customer service is terrible. I was supposed to have a completely different trailer, and was assured by customer service that it would be at my pick up location by a supervisor. On arrival it was not there and we had to get a smaller trailer that had bad tires. No one should have to be on hold for 45 minutes to speak with a person and then wait another 15 to get a supervisor. Terrible customer service. And the poor guy in the store had to deal with us being upset because of someone elses error. Y'all need to get it together.Catina T.
Customer did not leave a comment.melissa F.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.DIANE D.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Daniel D.
Customer did not leave a comment.Janeen B.
At the drop-off location I was accused of not cleaning out the truck. The only item that was ever in the truck was my phone. The truck/trailer combination was only used for hauling a vehicle and nothing else.Rich O.
Customer did not leave a comment.Maryellen P.
Very nice General Manager and he assisted me with my questions and concerns.Ralph B.
Couldn't park the truck upon returning it off-hours. There are two return lanes, but the second unused one was blocked by a trailer hitch. Just parked near the return lane. Otherwise, I've returned several trucks there with no complaints.Seth G.
Customer did not leave a comment.Andrew C.
Customer did not leave a comment.Kathy W. | First Impressions
Ben was very helpfuk.Mark C. | Overall Experience
Good experience. Ben was very nice and actually seemed to care about getting things done in a timely manner.Jared R. | Overall Experience
It was easy and convenient!Hilary L. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!