They had took to much money from my account and could explain why but the manager had to straighten every thing out but I am still waiting on the refund. And I will call my bank first thing in the morningWENDY E.
Customer Reviews for U-Haul Moving & Storage of Sherwood
Sherwood, AR 72120
(Kiehl Ave Ext Hwy 167)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very friendly and units was very affordableSonja b. | Overall Experience
Customer did not leave a comment.MICHAEL N.
On return trip back to Uhaul location, the A/C in the truck started to not cool very well on a warm day.CHARLES B.
I have a couple of negative comments, but first of all I want to say the UHaul employees were very nice and helpful! We have no complaints at all about them. However, the physical location is extremely hard to get to. It's an awful location! The roads are poorly marked, and even though it's just off a major highway, I had trouble figuring out which streets to turn on to get there. I live in and am familiar with the area, but it was still a mystery to me how to get to the place! One street that appeared to go directly into the UHaul lot actually took us back onto the expressway. Once there, the young lady at the service counter gave us our Equipment Contract. She showed us the gas gauge chart on the Contract, and told us that - based on our predicted mileage - we would need to fill it to Â¾ of a tank before we left town, so that when we turned in it would still be at the Â¼ tank mark. She said (and so does the UHaul Equipment Contract) that the tank on this 15-ft truck holds 60 gallons of gas. Based on that information, my husband thought he'd need to put about 30 gallons in. By the time he got to 30 gallons, the tank was completely full, so we are out $28 for an extra Â¼ tank of gas because of UHaul's incorrect information. After we got to our destination, he researched the 15-ft truck and discovered that it only holds 40 gallons, not 60 gallons as written on the contract. I wonder how many other customers have had the same problems with the amount of gas to put in the 15-ft truck.Allison P.
Customer did not leave a comment.FRANK M.
Great experience. We hit a delay with Hurricane Ida and Nicholas and this company was excellent and worked with us. Thank you!CHRISTOPHER Y.
Everyone I encountered was so friendly and very helpful. I love the fact that the store was clean and not junked up like some other places. The staff was very attentive and gave warm welcome. If I ever have to move again I will definitely be using their services and sending recommendations.Quinta A.
Customer did not leave a comment.Kristi J. | First Impressions
Customer did not leave a comment.MICHAEL P.
Renting a truck was no problem my first time storage experience and my answer to #5 is no because while the storage unit appeared clean it obviously has roaches, which does not make it clean. When I put my things in storage, I DID NOT!!! have roaches. When I went back in just two weeks to get my things there were roaches crawling in my belongings. I am very upset and disgusted and hoping that after taking my stuff out of the uhaul storage that my new place does not have roaches Also while the overall storage lot was secure with a gate and access card to get in and out, I also asked if I needed to purchase a lock for my unit and I was told I didn’t need to that there would be one provided but that was another issue when I picked up my stuff, there was no lock on my unit which was unit 369.AMY W. | Overall Experience
Customer did not leave a comment.Eli W.
Customer did not leave a comment.JOSEPH S.
Customer did not leave a comment.Eli W. | First Impressions
Customer did not leave a comment.Sue S. | Overall Experience
Customer did not leave a comment.Jordan W. | First Impressions
Customer did not leave a comment.LEIGH D.
Customer did not leave a comment.Jasmin D.
Customer did not leave a comment.THOMAS S.
Keep up the good workJERRY S.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Nancy M.
Customer did not leave a comment.BIANCA P.
overcharged my rentalCHERYL D.
Customer did not leave a comment.Rahul K. | Overall Experience
Customer did not leave a comment.Sharrel M.
I have some complaints about the moving help, they were an hour late,I paid for 4 hrs and they only worked 2hrs and my furniture had a lot of marks on it that it didn't have before.GARY B.
Customer did not leave a comment.Sharonda s. | Overall Experience
I booked online and requested an appliance dolly. When I arrived they said they had to give me a regular dolly which I was totally unable to use for appliances. No straps etc. other than that a good experience.CATHIE A.
Customer did not leave a comment.cheryl y. | First Impressions
Customer did not leave a comment.AMY W. | First Impressions
Customer did not leave a comment.DELILAH J.
More employees on Saturday. Sich a busy day for them.KIMBERLY R.
Customer did not leave a comment.MARKO J.
Everything was great, very friendly and polite.Darla F.
Had to wait for service. No one in office.EDNA B.
Customer did not leave a comment.WILLIAM K.
I used the self pick up and self return and it was a breeze. Ray's center is always clean and the equipment is in top shape. When I had a problem with my self pickup the staff at the center was quick and attentive to help me out. Will definitely be back and tell others about this store.DOYLE D.
Fantastic and professionalBILLY M.
Customer did not leave a comment.JERRI P.
Thanks for "being" there!LARRY P.
Everything was awesome!HOLLY R.
Customer did not leave a comment.tom D.
Clean the windowsROBERT M.
Customer did not leave a comment.ISADORE B.
Bald tires multiple warning on dash for things to be fixed. The only good thing was the polite employee when I dropped offChardyie B.
Customer did not leave a comment.THOMAS C.
We were very pleased with the staff at this location. They were very helpful and knowledgable. Ray was the idividual that checked in the equipment and was throrough in finding the reason for the truck leaking. I would recommend this location to anyone as a result.Charles B.
Very pleased with the staff and storage unit. Will use U-haul again in the future.David M. | Overall Experience
Staff very helpful and friendly. Nice facility.Bobbie toyota Car W. | Overall Experience
Very fast and friendly Uhaul walked in and they took care of me quickly. :)DANIELA R.
I really enjoyed the helpful and friendly staff. I never had an issue with them. There store has always been clean and smelling good. Thank you for your hard work!GAYLE R. | Overall Experience
Customer did not leave a comment.JUDY P.
They were very helpful in getting me something when the rental I reserved was not returned on time and they were unable to get in touch with them.MARJORIE J.
Customer did not leave a comment.Michael R. | Overall Experience
Customer did not leave a comment.SAMUEL S.
The 70 inch flat panel tv box kits will fit a 75 inch Samsung QLED tv, just an FYI.NATHAN J.
Awesome employees and service.. if I had to use this location again, I definitely would.. everyone went above and beyond to assist me in my time of need..DEWAYNE S.
Customer did not leave a comment.David A.
Change nothing, every experience i had with this location was 10/10.Peyton S.
The gentleman who checked me out was very informative and efficient. No hassle rentalLAWRENCE L.
Great CustujrtTOMMY W.
Customer did not leave a comment.BREON N.
Customer did not leave a comment.ALTHA R.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.RONALD D.
Customer did not leave a comment.Jay C.
Better customer service. I was quoted one price and payed another. The young lady was rude.BRIAN C.
By far the best experience we've had with UHaul. All other times (other states) we have had many issues. This has changed our opinion on UHaul.GLEN D.
The windows were very dirty and it had roaches in the loading area of the truck. I feel like all of that should have been checked and treated for bugs. Premium prices should come with premium services.MICHAEL B.
Customer did not leave a comment.CHRISTOPHER F.
Customer Service Employee named Mya, needs either training or fired. She never made eye contact, was rude, and acted as if I was disturbing her by doing business with her. She constantly typed on her personal phone while processing my rental contract on desktop computer. I rented a small open trailer for less than 4 hours, and it cost me almost $30 when advertised price is $19..... This person NOT suited for direct customer contact position. Please let her go.RICHARD B.
Order more pick up trucks and vans for Sherwood and Jacksonville, Arkansas. I had to rent a bigger truck. U-Haul van shortage in Little Rock, Arkansas on Thursday, Oct 1, 2020 at 2:15PM https://www.youtube.com/watch?feature=youtu.be&v=4cJYDA4qlr0Yolanda S.
Customer service was very goodKeith J.
Customer did not leave a comment.DEDRA S.
Customer did not leave a comment.STEVEN N.
Keep up the friendliness and great help by the employees.FRANCES S.
Excellent serviceCARLOS C.
Ray and his team are real professionalsMichael C. | Overall Experience
Easy in and outDAVID G.
Thankyou for your prayers patience help and support to not only myself but my family as well over 4 years.Youre truly a blessing.You guys were awesome especially Mr.Ray.I thank God for you all and the Uhaul Company and pray that God blesses you all.Thankyou and have a blessed day. With Love Shennae Medley and my mom recently passed but she would have Thankyou you to so on be half of my mom thankyou.LESLEY O.
Great job and friendly staffMICHAEL I.
Customer did not leave a comment.LINDA W.
Customer did not leave a comment.VANDEL T.
Customer did not leave a comment.MARK T.
Customer did not leave a comment.Darryl E.
Customer did not leave a comment.Bridget B. | First Impressions
Staff very friendly and helpful. No improvements everything was greatTERRY L.
Outstanding Mgr. Helpful and suggestive in storage and truck rentals.craig w. | First Impressions
Mr. Derden was excellent. Very nice man. Deserves a raise!!!!JOHN G.
Get so more employees. They are some of driest people I've ever seen. They don't speak or smile. I have spent $500.00 in last couple of weeks. I really think you have a problem thereMAURICE P.
Customer did not leave a comment.WILLIAM G.
Customer did not leave a comment.ROBERT D.
Nothing. A+ servicePaul G.
Customer did not leave a comment.Pam H. | First Impressions
Mya was the young lady that took very good care of us. She was quick, knowledgeable, very courteous, and answered all of our concerns. When we came to return the equipment we rented there was a young lady typing on the keyboard. She never looked up even though I was 3 feet from her. Her boss has never trained her properly in how to acknowledge a customer. This should be addressed. A young man in the next room finally greeted us from 12 feet away and we got Mya to help us again. Mya seemed to be the only one properly trained in CUSTOMER SERVICE. HINT, HINT..OTILIO V.
Reserved a trailer and had it paid and on the road within 30 minutesEDDIE P.
I mention to the representative about the dog and cat hair in the truck , maybe there should be an additional fee for those allowing their pet to ride in the truck without being in a cage, a lot of people with allergies would not be able to rent the truck, or van due to the animal hair stuck to the seatsKIMBERLY J.
No problems here. Great locationJOHN S.
My storage building was easy to find and easy access, Thanks UHaul in Sherwood y’all are the best!!Donna B. | First Impressions
Nothing at this timeTROYNETTA J.
Everything was perfect! Fast checking in and out! Everyone was friendly and pleasant..Sherwood UHaul is the best! Thanks Ray and staffDonna B.
Customer did not leave a comment.Keitrich W. | Overall Experience
AC didn't work in truckDAVID W.
Return my phone call and provide a credit for the mileage charges.TISHA H.
My only complaint is that you kept raising your prices. Everything else was great and amazing.HEATHER F. | Overall Experience
Customer did not leave a comment.RUDOLPH B.
I will say that the staff behind the counter were both kind and knowledgeable about their jobs. The guy who hooks the trailer up to your vehicle, FOR YOU... not so much. As my father and I where loading a car on to it straight from UHaul, the trailer detaches from the truck and was very close in hitting us. Make sure the equipment is secured before leaving guys and stay safe.DARIEN L.
Customer did not leave a comment.BernÃ©e T.
Everything and Everyone was amazing!! Thank you for your wonderful serviceLACOLSHA W.
Got me in and out and back in quickly and hassle free. They were very busy but prompt and friendly.CHRISTOPHER S.
Customer did not leave a comment.TERI T.
Truck interior was a mesh. Had to clean entire cabin with Lysol wipes. On my way we hit rain throughout most of the way. There is a water leak through the seat belt that made me travel in wet condition throughout my journey. Truck doors does not close properly and the cabin is as lout as a tractor. I have taken photos of the leak to help you fix so that next customers does not have to go through the hardship that I faces. This is my second bad experience with Uhaul.Nilesh G.
Customer did not leave a comment.TIMOTHY H.
Customer did not leave a comment.KELVIN W.
Customer did not leave a comment.MARY C.
Good experience except the vehicle was marked as "full" tank but once I filled up the U-Haul on my drive I discovered that it was not full but missing 2/8 of a tank of gas. Other than that, no issues.KATERINA Y.
Customer did not leave a comment.MATTHEW R.
Customer did not leave a comment.ALEXANDRIA G. | Overall Experience
Customer did not leave a comment.JOHNATHON E.
Customer did not leave a comment.Heather M. | Overall Experience
This was a first time experience and it was not too bad.Erica W. | First Impressions
Ray and the other owners and team were great folks to do business with again! I have never had a bad experience or problem. I will do with this office/branch again!bob w. | Overall Experience
Customer did not leave a comment.marshadrick w. | First Impressions
No windshield fluid in veh. Reservoir. Put too much gas in truck didn't get a refund or offer of no kind of discounts. This should be an easy fix for uhaul.Curtis D. | Overall Experience
Customer did not leave a comment.TAMIKA B. | Overall Experience
Customer did not leave a comment.KEONNA D. | First Impressions
Customer did not leave a comment.Julian H. | Overall Experience
Thank youLORETTA I. | Overall Experience
Customer did not leave a comment.DANIEL G. | First Impressions
Customer did not leave a comment.montoya j. | Overall Experience
Ray was extremely helpful and made the experience extremely pleasant.Constance D. | First Impressions
Customer did not leave a comment.James F. | Overall Experience
The people at the Sherwood UHaul are the best. I would do business with them again. If I had to rent a truck or a storage unit I would only rent from them. They will bend over backwards to help you in any way.Melonie B. | Overall Experience
The unit door was initially off-track in one corner. That made it hard to move the security bar, especially since I wasn't sure exactly how it worked. I googled for instructions which suggested stepping on the door. Off-track made it hard to raise the door. After my husband put it back on track, the door works great. Overall, still a favorable experience. Staff very nice.Nanette S. | Online Move In
Customer did not leave a comment.Sonja K. | Overall Experience
Customer did not leave a comment.CYNTHIA P. | First Impressions
They will good to be withALEXANDRIA G. | First Impressions
Customer did not leave a comment.GAYLE R. | First Impressions
My transaction was easy, fast and exactly what I required. I will definitely use them again, if I ever need to move again.Sonja K. | First Impressions
I really appreciate everything that you guys did for me and I will refer anybody to you guys you are the best and thanks for the best manager that y'all have there he's awesome bless his heart he's a good man thank you so much I appreciate it.RICHARD M. | Overall Experience
I made reservations for a indoor climate control unit only to find out that my reservations where not put in the system so with that being sad I was not given the unit I asked for because they were none available.Andrew G. | First Impressions
Customer did not leave a comment.Mary H. | Overall Experience
Customer did not leave a comment.Latoria C. | Overall Experience
My Ray was always nice! Thanks for keeping my items safe while I needed you all the most! Happy New Year and God bless!!!Brandey C. | Overall Experience
Customer did not leave a comment.Katrina H. | Overall Experience
Some stuff came up missing and there was nothing that could be done . The manager was. Joke do not use this placeNatisha J. | Overall Experience
Customer did not leave a comment.Wendy N. | Overall Experience
Customer did not leave a comment.Morgan S. | Overall Experience
Customer did not leave a comment.Veronica L. | First Impressions
Customer did not leave a comment.Ian M. | First Impressions
I wasn't certain exactly what size unit I needed and ended up having to change. Brooke and another young lady (didn't get her name) were both super helpful and made it very easy to make the changes I needed to make.Misty S. | First Impressions
Customer did not leave a comment.Natisha J. | First Impressions
Customer did not leave a comment.AUSTIN S. | First Impressions
Brooke was really nice and helpful. Ray is always fantastic and has a great attitude. Simply because of how this store runs no matter if have to move or store equipment they are my got to place for when we are around Little Rock.Susie S. | First Impressions
Customer did not leave a comment.Catrell B. | First Impressions
Customer did not leave a comment.Susie W. | First Impressions
Awesome customer serviceCarlen S. | First Impressions
Outstandingjohn e. | First Impressions
Very good service.freda w. | First Impressions
Excellent customer servicekenneth c. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!