Absolutely ðŸ’¯ % No improvement needed at this location. Manny the manager was great, he has lots of patience,. As for kialani.. I'm sure I'm spelling her name wrong, she was amazing, she greeted me at the counter, was also patient , worked quickly to get me on my w a y. . , the other guys we're great to. Thank you for an awesome experience to the staff Overall I'd come back to this location anytime.Pavlina F.
Customer Reviews for U-Haul Moving & Storage of Somerville
Somerville, MA 02143
(Next to Herb Chambers Mercedes)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Amir T.
Customer did not leave a comment.Daniel R.
I was very happy when picking up my rental truck. Danny and Eddie were really friendly and helpful, and took the time to answer all my questions. I was also impressed with how clean the truck was. I would definitely recommend this location to others.Alan G.
Staff was very helpful !BRIAN G. | First Impressions
ABSOLUTELY PERFECT SMOOTH RENTAL AT 7:00 AM - The gentleman that helped me was phenomenal. THANK YOU !!!Julie P.
Nothing, Harry went above and beyond to make this a fantastic experience. Thank you!!Gregory C.
You charged me for a price that was totally different from the one agreed.Eduardo S.
Process took way too long, no explanation on after hour return.Ahmed R.
Customer did not leave a comment.GIOENA A.
Customer did not leave a comment.GREGORY B.
Customer did not leave a comment.Emily B.
The girl that helped us in Somerville was awesome. Linwood st.ERNEST M.
Everything! Customer service is horrible. I had a question regarding the vehicle and spent almost 2 hours on hold. Each time being transferred to another department. I was transferred to roadside assistance and spent another 2 hrs on hold, and no one picked up and was transferred back to sales. I called the location several times and they never picked up. The person did not show me the vehicle. Google was more helpful. Drop off vehicle personnel was rude.David P.
Customer did not leave a comment.Jeannie M.
Location charged me for an extra day rental even though I returned the vehicle early. When I called to complain, they resolved their mistake by issuing a credit, so no problem.Brian M.
There were many inconsistencies that made the experience frustrating & give me serious pause to recommend Uhaul location or business other than convenience for me. 1-my account didn't sync up with the reservation # so I couldn't add-on w/o CSR help. When I mentioned the discrepancy, she added my email on the reservation # but the sync failed when I tried to access by acct. 2- the furniture pads ordered thru CSR wasn't fulfilled @ pickup & I forgot to ck. 3- key drop-off sign is poorly lit & someone present help locate it for me. Since this was nighttime, I didn't want to wander the entire property & wanted to leave area ASAP. 4 - self-service return up-charged me. Of course I registered complaint at time but was seriously concerned w/cumulative issues w/rental. No issues w/van.PRISCILLA C.
Not enough miles given for one way rental even though I drove directThomas B.
Customer did not leave a comment.RAFAEL R.
Customer did not leave a comment.JOSUA G. | Overall Experience
Customer did not leave a comment.Kenny U.
Worst experience I ever had with Uhaul. I will do everything I can to not use the somerville location again.MATTHEW C.
Defective truck and customer service was terriblePeter C.
Customer did not leave a comment.ABIGAILLEE D.
Service was friendly and price was transparent. Clean van and good to drive.Torsten J.
I had reserved a 15' truck from you back in early April from the closest location to me which was Brighton,Ma. That's a month ahead. I arrived at the location to only be told they don't have my truck and that they don't have a replacement for me. The only option was to drive to your Somerville location where they only had a 10' truck. Including driving time to and from somerville, I wasted about 2 hours out of my moving day not to mention because the truck was smaller it required multiple trips. Now, I planned appropriately but sadly your company failed to provide an acceptable solution. $50 is not enough of compensation for my frustration, time and inconvenience. I expect to hear from you regarding this issue.DANIEL A.
It was great!NADIEH F.
We had a dolly that was left in our truck which we were eager to use since none of my previous uhaul experiences offered one. Unfortunately our truck had no ramp which made our moving experience that much more challenging.Colin L.
I didn't drive 99 miles and I only used 1 pad set. My billing is a mess now I have to deal with itKevin B.
Look for the young guys they would definitely will help ya no matter what good jobFrank B.
I ordered moving blankets online, picked up the truck and got to the move location to find that I did not get any moving blankets. Just got my receipt and found a charge for them. I demand a refund.ERIC Z.
The only issue I had, aside from being unable to reach people at this location because of how busy it was, was that the truck I rented was bent in the back. This made it impossible to lock the latch with a lock. However, Roadside Assistance came through in a big way, and the issue was fixed immediately.EVAN B.
Customer did not leave a comment.Jerry V.
Everything with the experience was fine, except that the app malfunctioned and wouldn't let us upload a picture. This was very frustrating, as I didn't want this to lead to extra charges.Melissa R.
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.Caroline K.
Customer did not leave a comment.Raghav G.
It was an absolute pleasure working with Manny and his team. They were professional, courteous, and exceedingly helpful.JUSTINONEIL PARKS W. | First Impressions
Really great staff - super friendly and helpful. I would use this location even if it were out of the way.MICHAL D.
Manny and his staff always go beyond your average customer service. Prompt, professional, friendly, and well kept location. My Uhaul location of choice! Bryan MBRYAN M.
Manny was amazing and courteous. I will definitely be recommending him and uhaul to friends and family in the future. It's rare to have such a good customer service experience that it turns your whole day positive, but Manny and his team and their professionalism did just that.Justin W.
Customer did not leave a comment.THOMAS R.
Our overall experience was good, but Edgar went above and beyond and made our move-in SO easy and pleasant on an otherwise stressful day. He was helpful, informative, and seemed genuinely invested in making things run as smoothly as possible. Side note, he was unexpectedly alone at the beginning of the shift on Sunday with a line of people outside, and he handled it with grace and calm. He's an absolute gem, and whatever you're paying him isn't enough. ;) Thank you, Edgar! We'll be recommending this U-Haul to anyone we can, and it's almost entirely because of your excellent customer service.Melissa B. | First Impressions
Everyone was great, but Edgar in particular went above and beyond to help us out. I left a more detailed review on the storage experience, but whoever manages that location should know that Edgar made our stressful day so much easier.Melissa B.
Customer did not leave a comment.Matthew S.
I was charged fuel charges when I actually returned it with more fuel than I left the facility with and now It's a 20 minute wait to talk to someone. Not okDANIELLE P.
Dude checking my un was really great. Multi-tasking to help others while my long and annoying request was taking place. Dude was good at his job and very nice and friendly. He is the main reason I'm even resolving to thisMerrick T.
Customer did not leave a comment.Laura T.
Customer did not leave a comment.Anne-Marie F.
Give Edgar a raise! He was very helpful and in such a great mood. Honestly, really made moving less stressful.Seth E.
Just dropped off the trailer in the yard after hours. Could not reach the dealer by phone the next morning to confirm they had the trailer. So I used the chat feature on the website and they contacted the dealer who promptly closed the rental and send me a conformation email.Marc B.
The process of getting the u box at the right location at the right time to put things in was an absolute nightmare. That needs a lot of workCristopher M.
The U-Haul app is a very frustrating experience, combined with the fact that it is impossible to get a human on the phone. I wanted to extend the rental and the phone line told me I could do this on the app, but there was no way to do this. This is a problem with U-Haul central's policies, not this specific location.richard C.
Customer did not leave a comment.COURTNEY K.
Customer did not leave a comment.Wei-Guang L.
Everything was greatLoiseline C.
Manager was great helpful. Faculty didn’t have an elevator so I had to carry all of my belongs inside upstairsisaiah l. | First Impressions
Maybe have a timer for the app on how long the rental is active.ANGEL R.
Customer did not leave a comment.BRIAN H.
Customer did not leave a comment.Jeffrey G.
Customer did not leave a comment.Nikhil B.
Unable to find truck on self-service pick up in Somerville. Asked the attendant, gave me the wrong truck which is different from the one in contract. Thus, unable to return it through the app. Thankfully the Wilmington fixed it.Yufei Z.
Customer did not leave a comment.Harrison P.
My 10' truck wasn't available. The uhaul staff upgraded it to a 15' truck, which was good customer service but it was way too big for my driveway. I would recommend but should have my truck be ready the next time.Courtney D.
Personal costumer servici not goodWALTER B.
Customer did not leave a comment.JAMES C.
The visor was busted on the passenger side but what can ya do.DEVON C.
I rented a 26ft truck and it was very comfortable. I just wish Dorchester side streets weren't so tightly packed.Sherri S.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Puneeth N.
Driver side door would not close properly without slamming it. Truck in inspection photos was not truck rented. Could not adjust mirrors for safe driving on roads. Location seems understaffed, long line in morning. Employee that rented vehicle to me was returning in his own car at drop-off (presumably after lunch break) and the car smelled like marijuana. Other employee that I spoke with at drop-off gave instructions that differ from app. Not enough room in return lanes to return vehicles. People waiting in line for rental at my drop-off time left.James B.
Staff was very helpful and accommodating.DEVON H.
I was charged for an extra day when I returned the rental only a few hours after checking it out. I then had to wait days to be refunded.Caroline G.
Customer did not leave a comment.LARA B.
I have a general complaint about u-haul. I dropped off my rental equipment after hours and had to use the online system. The fuel level for the truck was not correctly recorded when I received the truck, so I went online and corrected it and uploaded pictures. When I drop off the truck, the beginning fuel level for uhaul was not corrected and the system used the wrong fuel level. Although I returned the truck at the fuel level that I received it, I got charged for fuel by the system. This added an additional stress to my day. I hope uhaul could improve its policies and website to make the move less stressful for its clients.Ozgur O.
Customer did not leave a comment.TALITA D.
Customer did not leave a comment.Martin R.
after being assigned 2 vans that were blocked, we were given another that was not cleaned, had rear light damage and tires that required air throughout our trip.Christopher B.
Customer did not leave a comment.Daniel S.
Store personnel were extremely nice and helpful. The truck, however, was very noisy.Heloisa A.
Need Clearly marked parking for uhaul customers. Better cleaned/sanitized trucks.Andre D.
All of the employees that helped me, were all top-notch very informative about my rental and all around knowledgeable! I will definitely rent from there again we I need a uhaul...Thanks again for all your help in making me comfortable and welcomed!!WILLIAM S.
The after hours check out process was completely a disaster in my option. The app makes you take pictures of the inside of the truck, the mileage and back of the truck. It was late and dark when I returned it and not an easy this to do. Not to mention, that is what U-HAUL should be doing before they rent the equipment out again. Also the inside is the truck wasn't clean, there were bottle caps on the floor. I won't ever be using U-HAUL ever again.Esther H.
Always a great place to do business with, our go to Uhaul!Daniel P.
Customer did not leave a comment.JOHN B.
- trailer connection problem: they did not make the right connection - It was so dangerous during long driving from Somerville to Portland, OR. If a car accident, I definitely would make a legal sue. - Need to train an appropriate skill for them (servicemen worked on Mar 14, morning, 2021.)Peter S.
Customer did not leave a comment.Richard D.
Ivan is friendly and professional. Love the place.VICTOR P.
Customer did not leave a comment.Nina S.
Customer did not leave a comment.MILEIDY U.
The trucks need to be serviced more often. The 1st thing I noticed was the check engine light I walked back in I was told it only needed a oil change which I found out, that was not the case because the truck cut off on me 2 times at the light.SHAWN G.
Overall, there were nice folks doing the best they could. Unfortunately, they sent me on the road with a truck that they knew had windshield wiper issues that they did not adequately address before letting me drive away in it. This resulted in me driving down the freeway in the rain as the windshield wiper failed to work. Visibility was minimal at best. I was able to make my way carefully 2 miles to the next exit to a gas station, where I realized the problem was a loose bolt. Luckily, I found a hardware store a mile down the road, bought the appropriate slip joint pliers, and was able to fix the problem on my own. Ultimately, nothing bad came of it, which I am very thankful for. I think if the situation was any different (raining even a little harder, if I was not as confident of a driver, if I had been on a stretch of highway without an exit for more miles, no hardware store, etc.), I do think something very bad could have happened. I wish they would have paid more attention the truck that they already knew had windshield wiper issues, appropriately fixed it, or given me another vehicle. The danger posed was to me and my partner was unnecessary.JOSEPH Z.
help,employees verywise.Jose V.
Good store but extremely difficult to access. Location is a huge drawback, particularly for individuals who don't know the city and are relying on a GPS.PHILLIP M.
Rep I interacted with when picking up was super friendly. It was the opposite when dropping off. The associate wasn't friendly and acted like he didn't care. I was very put off and didn't trust him when he read the gas gauge and held my debit card in his hand for 5 mins and his phone in his other hand. I held the res with a CC but wanted to pay cash. He never made eye contact... Seemed very odd.REBECCA J.
Employee was very helpful and accommodating.DOMENIC D.
Customer did not leave a comment.STEVEN G.
Great service from all, very friendly.GARY I.
Customer did not leave a comment.Kimberly S.
Customer did not leave a comment.Barry R.
Staff is very courteous, friendly, & personable. Great customer service! BryanBRYAN M.
Nice employees thank you guysOSCAR F.
The truck may have had a small leak, or lots of condensation from the cold. Some of our boxes got wet. When I got the truck the rear door was open.PATRICK S.
Our unit was highly trafficked by mice. We had some belongings destroyed by mice and were reimbursed by Uhaul. The rest of our stuff survived unscathed but there was poop all over-needed a lot of surface cleaning. The staff was exceedingly helpful, friendly and easy to work with.PATRICK S. | Overall Experience
Help the workers-they're very busy. They do a good job but they're swamped.PATRICK S.
Customer did not leave a comment.Julien D. | First Impressions
Thanks so much for your help! Everything was super easy and convenient, and the employee I worked with prioritized completing my transactions, making things move quickly.Maria L. | First Impressions
Excellent facility to store extra stuff. I would use it again if/when the need arises. Very helpful office staff. Definitely recommend.Anthony T. | Overall Experience
I wish the lower level units had lights.PATRICK S. | First Impressions
Put the stairs in more accessible locations. Make a better layout of the storage unit so you don't get locked into one corner with only one way outManuja D. | Overall Experience
Customer did not leave a comment.philip e. | Overall Experience
Hi! my name is Justino. I went in to Somerville Uhaul office yesterday after reservation online. I made the reservation to move in on Sunday 9/27/20. When I got there, I saw a girl at the office, instead of helping she asked her coworker Edgar Lopez who just walked in from outside to take over and help me because she wanted to use the restroom, Edgar was in the middle of doing something outside but came over and started helping when she popped out of the so called bathroom she claimed she went. Edgar almost finished with the contract and was telling me the amount to pay to move in when I was explaining to him that I was supposed to have one month free according to my reservation and I have a proof of it. That was when the girl jumped in saying "no that's not true because I was here last time when you came in and my boss told you you need to rent a truck one way before getting one month free. I told her that's right but this is the proof that I'm qualified for one month free according to my reservation. she didn't want to hear it. Then I pulled my phone out and trying to provide the picture evidence I have, she said:"even if you have a picture to prove it we're not going to do it". However Mr Lopez Edgar took his time and listened to me and saw the evidence I showed him then advised me to come back the next day and see his manager because he's the only person who can approve the one month free rent. I got out of the office and decided to contact the manager because I'm used to that office and I know the former manager George and the current one manny. I sent a text message to Manny and told him the story of the girl been too harsh. Manny took his time to document everything and then recommended me to JUAN BAUTISTA and asked me to go back there and see him for the contract. I went back to the office and Juan took care of the issue and resolved it and assigned me the unit that I reserved which happened to be at the upper level. I told him it's too high for me to load heavy things up there and he reassured me that if anything becomes available at the lower lever I can switch to that lower level unit. I was so happy with the excellent customer service provided by Manny the manager, Juan B. and Edgar Lopez. All a customer needs sometimes is attention and be listened to and be advised when the service he or she is requesting cannot be provided. That's what Edgar Lopez did. And Manny as a team leader proved his leadership by asking a talented team member JUAN BAUTISTA to care of the issue which he resolved with an excellent level of service which brights my day.Justino A. | First Impressions
While the staff was helpful, the design of the storage units are horrendous. Why are there overhead storage units? This defeats the convenience in paying for storage units. Nowhere on the online booking tool was o warned there were overhead units at lower cost and floor units were $40 more! Arriving at the facility with my fully loaded for check in, My hand was forced to go with the slightly bigger, floor unit. This is the type of thing that infuriates customers and further drives them away. Bad business practice.Preston V. | First Impressions
The facility was well kept, organized, and easy to maneuver. The staff and manager Manny were very nice, responsive whenever help was needed and proactive in helping us at every point. Truly appreciated 5 starKunta M. | Overall Experience
Customer did not leave a comment.philip e. | First Impressions
Manny was so polite and helpful, and showed us everything we need to know about the storage process. Thanks!Lindsey R. | First Impressions
No elevator. Had to move so much up stairs and then go on a ladder to move it even more. Was such a stress. Dont go to this crap place. I hope I dont come back months later and my belongings are damaged by leaks or mice 😢Michael D. | First Impressions
Customer did not leave a comment.Josh C. | Overall Experience
The storage assigned was located three meters above the grounds. I had to use a ladder to put my things in there. It is shameless that storage line that can be sold. The worst experience. Moving is already stressful and to come and find out that your storage is on the ceiling of a poorly managed facility makes it a nightmare. Horrible experience with u-haul storage. I had to rent another storage. I WOULD NEVER USE IT AGAIN AND I WANT MY MONEY BACK.Bettina C. | Online Move In
Customer did not leave a comment.Max K. | Online Move In
Great service. The only problem was that the 24-hour access card did not work. Unfortunately, the Somerville site closed before I finished unloading, and I did not receive my replacement key card. But, I’ll be going back today during business hours, and the helpful staff will be able to replace it for me. Thanks, U-Haul!Molly U. | First Impressions
Customer did not leave a comment.Paulo M. | Overall Experience
Customer did not leave a comment.Molly U. | First Impressions
Customer did not leave a comment.Jerry V. | First Impressions
Customer did not leave a comment.Brian F. | Overall Experience
As promised!HANNAH R. | Overall Experience
ExcellentJerry V. | Overall Experience
Everyone there were wonderful and very friendly.Jerry V. | First Impressions
I had to wait for about 1 hour in the morning to meet the staff. But the staff was very friendly.Joowon C. | Overall Experience
@@@CARMELO A. | Overall Experience
Good facility. Only complaint: sometimes difficult to find parking.William S. | Overall Experience
Staff was very professional and time friendly! I forgot the ladies name who helped but I would have offered her a job if I had a business card on me at the time. 10/10adam b. | First Impressions
Best Uhaul in Boston area!!paul w. | Overall Experience
Though our unit was free w/truck rental, there was no word about rolling stair access, an unpleasant surprise. Also, the facility has stairs so you can't roll the dolly from truck to unit.boris y. | Overall Experience
What makes this facility excellent is the staff, who go above and beyond. The operations are excellent. The facility itself needs updates and refreshing & does not inspire confidence.Melissa A. | First Impressions
When I originally made the reservation, there was no indication that there was stair access only, which made the whole storage process more complex. Plus, there was no elevator AND extra stairs.boris y. | First Impressions
Andrea is the best! So kind, energetic, and above all very helpful and knowledgable.Benjamin B. | First Impressions
The check-in and check-out process was confusing.Katherine G. | Overall Experience
While Personnel at Main St. And Linwood St were both helpful, my reserved unit was given to someone else. I will not recommend u-haul storage since no guaranteed reservation, which wasn’t disclosed.Catha C. | First Impressions
Juan who checked me in was excellent and very helpful.tom a. | First Impressions
Very impolite front desk guy - I think his name was Sumneel or sumeen or somethingMahmoud A. | Overall Experience
All of my stuff (brand new) after the storage in U-hall is very very bad stuff .Couple of them I sent to trash ! I spend 10.000$ for renting in your storage and hopefully believed that stuff will saveEMIL M. | Overall Experience
The Staff was very helpful with my rental and storage needs.Petr B. | Overall Experience
Very friendly staff person who was v helpful on phone!ira g. | Overall Experience
Very good customer service and very clean site hard working people thanks guys keep good work.Mohamed Z. | Reservation
My experience was average.Daniel L. | Reservation
Even early in the morning and during the insane September student rush, the overworked staff were warm, prompt and professional. It was really impressive.Rebecca N. | Overall Experience
Good customer serviceSophia D. | Reservation
poor customer service!Roseline F. | Overall Experience
Uhaul did a great job moving family from Ohio to MA. Thank YouEleanor L. | Overall Experience
Uhaul in Boston is always ridiculously disorganized. You have to press and press the staff to get anything done and even then it's a struggleHassan L. | Overall Experience
Also, J & R Movers were incredible.Really nice, really efficient, great to work with.Megan M. | Overall Experience
I cancelled by storage unit before ever using it so I don't have any rating. I selected Excellent because I have no evidence of anything negative.SUSAN C. | Reservation
We received great service and help during our move in to the storage unit.Henri Louis G. | Reservation
After driving 9 hrs, I got there and the unit I’d reserved was unavailable, despite the fact that I’d confirmed it the day before. Uhaul’s software shouldn’t let you reserve a unit that’s not open!Madeleine G. | Reservation
The staff is exceptional and so is the facility, EXCEPT that the back of my rental unit was brick and leaked. 2 courses of boxes damaged by water, damp interiors and black mold. Fails with leak!CHRISTINE D. | Overall Experience
Manuel was so awesome! Everyone else too.Jonathon B. | Overall Experience
They allow you to make a reservation online when they actually have no storage units available and don’t tell you until you show up and wait in line for 2 hoursCaroline A. | Reservation
Great staff. Great place.Shalev N. | Overall Experience
Reservation was not available and customer service lied to me, claiming that never once in seven years had they ever had someone reserve a storage unit at their location that wound up unavailable.Abraham L. | Reservation
I was called to tell me that there was no room available and that this reservation was cancelled. I found a good alternative at different Uhaul, but hope this somerville reservation was cancelled.Devin B. | Reservation
I reserved a storage unit at the Linwood location three weeks before my move. After driving 9 hours, and arriving just in time to unpack, I was told that there were no units available.Amanda P. | Reservation
Great experience, seamless pickup and the team was very helpful.Evan C. | Overall Experience
great product, and great service. Can't beat that!William R. | Reservation
Nothing the associates did was bad, but o reserved a storage unit a month in advance but there was none available when I arrived. Absolutely unacceptable.Mitchell T. | Reservation
I was told there were not storage units available of the size I had reserved one month prior. However the employee was able to get me into a smaller unit at the same location.Gabrielle M. | Reservation
Person was amazingly accommodating and found the perfect storage solution for us.Michael C. | Reservation
Everyone that helped get my Ubox setup and ready for me to take out was great.JASON K. | Overall Experience
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