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HECTOR CCustomer Reviews for U-Haul Moving & Storage of South Asheville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The STAFF took really good care of me. They were quick and efficient, checking me in and out. I will definitely do business there again.
Floron L | First ImpressionsUHaul should be ashamed to have their name associated with this facility. I have never dealt with with such incompetence, laziness, and rudeness in a collective group of people who are supposed to work in customer service. I used a Penske truck to move out of the unit, which is the first time in my life not using a UHaul. Shout out to Ashley Skinner who was the only helpful person who showed understanding and followed through on what she said she would do during this whole saga. First before choosing U-Boxes to move my stuff I specifically asked on call if they would be able to get them moved to Storage Unit area so I could unpack into a storage unit. They said it would be no issues. Turns out that wasn't the case and I was forced to rent a truck, unpack from the U-Box, drive 500ft to the next driveway, and then unload again. I would have really appreciated being told about the trailers they have to tow the U-Boxes during our discussion around this. My U-Boxes were closed to 2 weeks late and this was going to put me a day past having to pay another month.I called to discuss this getting a few days grace period. I couldn't remember what they where called so I said UHaul's version of PODS. This led to a 10 minute belligerent conversation with a woman who couldn't make the connection and just kept telling me UHaul doesn't have PODS. I had to pull into a parking lot and look up the U-Box name until she would "help" me. I was told that was a corporate thing and needed to call them. Called the number and they said it would have to be handled by the local store. Call back local store and this time I'm told it's not their issue and that I need to contact the 3rd party shipping company who I don't know and don't have a contract with. Call corporate number again and plead with person for help. They said they would make a note and if I did get charged to call the number and they would get it refunded. Then gave move day. I showed up to check into the 10x10 storage you unit that I paid for. I was told they didn't have any of those and I'd have to pick something else. After some back and forth and finding a manager it took about 30-40m they gave me 5x10 and 10x5 at the 10x10 price. During that time I watch belligerent conversation with another customer who they couldn't help the day before because they system was down. A few months later I receive a message asking me to leave a review as I had check out. That was news to me as my stuff was very much there. I called local store nobody answered so it transferred me to call center. They instructed me that it needed to be handled locally but they had a messaging system. They said they would leave them a message letting them know it was urgent and they would call be back in a little bit. Nobody called, which is standard operating procedure, as for the 8-10 times I went through this process or was told someone would call be back it NEVER happened. Not a single time. After 3-4 hrs I called back and got gentleman who asked what more storage units were but I couldn't remember. Strangely it wasn't listed in the UHaul app because I had checked out which seems to me like a flaw. He took my name and number and told me he didn't have me in the system and I would need to call back at 7:30 in the morning to try and get a manager. I was worried about my things so I had to make a 25m drive make sure my things were alright. I called back 7:30 same process of no answer, call center leaving message no callback.Called back in a 2-3 hours and expressed some frustration when I was told they would have a manager call me back. After asking to speak with a manager she came back about 20m later and said the manager reached out to the "Storage Unit Specialist" and she was going to call me in a few minutes. Waited 1-2 hours and called back. This time I did let it be known at this point it was getting ridiculous she was very short and borderline rude. After 15m she came back and told me Manager said there was a "glitch" and they were putting me back into the system with a month free rent. Next month I'm back in the system but they are charging me separately for the 2 units which is about $70 more a month. Started the No Answer, Call Center, Leave message route twice. On the second time I express frustration and lady at call center got me connected with local associate. She then instructed me that she had only been there a few days and I needed to talk to Storage Unit Specialist and gave me a number to call. The associate who answered was confused at first because they only had trucks but after explaining he tracked down Ashley. She was understanding, promised she was going to help, and gave me her direct email. With in 20-30 minutes I received follow up letting me know it was resolved. Last Friday I went to move some of my fragile stuff in my car. The bathroom was covered with feces. It was still that way Saturday afternoon talking with another customer they said it was that way Thursday
MATTHEW P | Overall ExperienceDesmond “Dez” was fabulous so was James! They both handled anything that came up! They were both professional and charismatic and carried a rather interesting colloquialisms!!!
KEITH P | Overall ExperienceI have worked with U-Haul all throughout the country and this facility most definitely has the best customer service I have ever dealt with. They went out of their way to make the experience seem less .
RUSTY P | First ImpressionsThe way the facility was built makes accessing any units on the far side incredibly inconvenient. It took hours to unload the truck because of where the loading dock is located. VERY poor construction when it comes to accessibility.
Lauren o | First ImpressionsIt seems like the workers have so much to do in a day and they still maintain an amazing attitude. It's really hard to manage a location that huge but they seem to somehow do it. Every moment was fun and light and free around them because they were so efficient yet they were genuinely good people. This location is very strong in care and efficiency while being very friendly.
CASSIE B | Overall ExperienceWhat started off as a not so good experience ended wonderfully. Thank you so much to Valerie and her team!
Tynesha C | Overall ExperienceThe system was off until the last three days of my storage unit experience. I had to put my stuff in two separate storage units because one 10x10 was not available. Overall the staff was very nice and helpful. The Uhaul system, Ai, the way the system works or doesn't work, the app, customer service via phone, managment, and this particular facility need to be upgraded... The bathrooms, & lot also need to be better maintained. Access to the bay was inaccessible because unattended Uhaul equipment was blocking access to the bay.
Paul P | Overall ExperienceLakesha was extremely helpful to find Me another unit since the one reserved had been given away by corporate
Trina G | First ImpressionsThey had good service the day I rented the U-Haul truck. I was grateful for their care, concern, friendliness and professionalism.
CASSIE B | First ImpressionsThe facility and storage unit was appropriate and fit our needs very well. The app has been very usual as well. Unfortunately, the ever changing staff were poorly trained (if at all), unable to thoroughly and accurately address the our basic questions without asking the manager, who was rarely there or available, or ask us to contact corporate or comeback at another time for an answer. Not a one time experience I’m afraid. Lastly and lately, it’s become harder to identify who works there as few staff wear any U-Haul identifiable clothing or badge. And over the weekend, the person working was tossing football around the parking lot with his friends when we tried to simply buy a few storage boxes. No customer service, poorly trained, and clearly they don’t want to be there. Makes for a poor customer experience with a company that provides a valuable service.
Nick S | Overall ExperienceGetting the unit quickly became a hassle. Initially reserved online but wasn’t made aware that meant I had to check in during business hours, which resulted in being unable to unload the truck the day I reserved the unit and requiring an extra day with the truck. Upon going to the facility to check in in person the next day I was given a unit number which wasn’t the size I’d reserved/requested. When I went back to the desk I was told they didn’t have one the size I needed. After trying other storage locations I returned and spoke with a different employee who gave me a unit in the size I’d originally requested, magically there were four now. I’m not sure if it’s better training on the storage portion of the job that is needed or just encouraging employees to look for what’s requested instead of just saying you don’t have it. But regardless the entire situation was disappointing and frustrating. The unit itself, once we got the right size, was totally fine and served the intended purpose.
JESSICA K | Overall ExperienceOn move out the staff was wonderful.
Becky W | Overall ExperienceThis U-Haul Storage facility has quite possibly the worst customer service I've ever seen. With the exception of one employee named James, every other person there is completely inept, habitually absent, and occasionally downright hostile. During the course of my renting a unit there, I was unable to get a prepaid debit card that I was forced to have mailed there for lack of any other permanent address. The mailbox was locked, and (in spite of their assurances to the contrary) I was never given the letter containing two weeks pay, since I never could check the mail myself. Pushing the issue escalated to the point where one of the black thugs who worked there got into a shouting argument with me at one point. Calling the cops didn't help because they weren't interested in getting to the bottom of the matter. Then, I was told I had to vacate the property in a week's time. I did finally manage to vacate and move to another far cheaper unit, and U-Haul still tried to charge my prepaid debit card for several months long after they knew I was long gone. Again, it's one of the worst run businesses I've ever had the displeasure to run into from the manager on down to the rest of mostly black riff raff, who pretend to work there but in reality are just collecting an undeserving paycheck.
PAUL M | Overall ExperienceBathroom was dirty, and I don't think it had soap. I haven't interacted with staff since September.
Kenneth F | Overall ExperienceLaQuesha was tremendously helpful and compassionate as this is the result of Hurricane Helene and subsequent injury. She’s knowledgeable and perhaps a lifesaver for me! Mary
mary b | First Impressionsgreat staff
JASON F | Overall ExperienceI love this place I was there 4 years
Rodrigous H | Overall ExperienceMy storage unit has a leak in the roof that causes water to run Into my storage unit. The clerk who put me in this unit was fully aware and still put me there. I was not told that I had to pay an extra fee to have 24 hr access. If my belongs are damaged I will sue this company.
Yvonne M | First ImpressionsClean storage facility. staff is friendly, nice. Had a problem, and it was dealt with professionally and remedied immediately. Manager took care of it and handled professionally.
L W | First ImpressionsVery good experience
Frank m | Overall ExperienceStaff were helpful in helping me find my unit as there were multiple sections to the facility. Staff were cleaning while I was on site and multiple carts were available. Very convenient and easy to access.
Laura D | Online Move InI enjoyed my stay
Pamelia P | Overall ExperienceAll is well.
Juanita B | First ImpressionsI rented a “mobile pick up” turns out this location is not a mobile pick up. This significantly delayed the process having to renter all of my information at the counter. I also rented a storage unit. They had to reassign me THREE times because each unit they assigned me was illegally occupied or they “overbooked” it was absolutely ridiculous. I was late to meet my movers because of this. They also did not have the size truck I needed and gave me a much larger one which was very difficult to drive. After dropping off the truck and returning the keys in the drop. I get a notification from uhaul to my phone saying I needed to “complete the mobile drop off” asking for photos of the inside of the vehicle which I can not access because the keys are in the drop box. This was by far the most HORRIBLE uhaul experience and I have used and trusted uhaul over the years. If the location does not offer mobile pick up service, do not advertise for it. The employees were very friendly and helpful, this was a system error and needs to be FIXED!
Tynesha C | First ImpressionsAbsolutely the best Uhaul that I've ever visited!!!
lamar k | First ImpressionsThe staff at UHAUL were professional and very helpful. They went above and beyond to help accommodate my needs. I have recommended them to many of my associates who were in need of storage and employment. They handle difficult customers with patience and understanding. Great service all around! 👍🏼
valorie g | First ImpressionsThe only person there who seemed to be doing their job was James I believe his name was. Tall guy with long dreads. If he wasn’t there I wouldn’t have gotten any help. He made this whole experience a lot less stressful for me. BUT, he seemed to be the only one who cared. Definitely give him a raise because he deserves it. I suggest finding new staff other than him. He made the process of moving in and out stress free and actually listens to the customers.
seana h | Overall ExperienceFacility lighting needs to be updated as well as floors cleaned and resurfaced. Outside needs to be swept/sprayed down and equipment better managed as I had to move trailers myself to get access to the loading bay. Loading bay was not clean and not clear when I got in; could not back trailer completely in bay. Reaching out to “Jason”, I’m an electrician and contractor in the area, happy to help with these maintenance issues. Damon Painter 7044774965
Damon P | First ImpressionsAll of my items were ruined by water damage. This cost me thousands of dollars in damage to personal belongings. Staff told me they knew about existing leaks that affected other customers and did nothing to reach out or try and fix the issue. When I told staff what happened they seemed annoyed and did not care. Awful customer service, awful location, I will NEVER use U-Haul in any capacity again.
CHRISTOPHER A | Overall ExperienceEasy, just what I needed
Jeff L | Overall ExperienceThe storage is fine. I reserved dollys for my truck and moving process. Had them reserved for over a week, I get there and there are no dollie’s. The man Zachary was of no help and could not figure out a solution even thought I promised those supplies. Then I pay for moving blankets and he does not provide me with them. I wasted over an hour talking to him and the only thing that went right that day was checking into the storage unit which I did by myself.
Marissa M | First ImpressionsEasy access, hassle free. Thank you!
Chris R | Overall ExperienceWhen we emptied our storage unit we found some boxes were wet on the bottom, looked like it came from an adjoining unit. The staff were very helpful in giving me the info I would need to file a claim if anything was damaged. Each time I have interacted with the staff they have been friendly and helpful.
Nina E | Overall ExperienceIt was known that there were issues with rain leaking thru the roof and no one was notified! It wasn't until we went to our storage unit after a heavy rain that we saw water standing in our unit and on the hallway floor. Had to make a claim (which only paid pennies on the dollar) and the right thing to do would have been to offer refunds for the monthly rental. But not going to hold my breath on that one.
LISA J | Overall ExperienceWas over charged by the general manager for “additional” fees aside from late charge that were not explained, discount that was given when contract was signed was not honored. General manager waived fees and “fines” for other customers (friends) unethically and illegally that I know of. Very unprofessional. Will never use this location again.
JER-MAYNE W | Overall ExperienceStaff constantly found off the floor in a garage next door. Rarely seen someone at the counter. Manager is a complete JOKE. RARELY onsite and never returns phone calls. I had a billing dispute that went on for nearly a month in which I was billed TWO MONTHS ahead of time and was classified as being late. When I brought this to the manager's attention when I could finally find her at work, I was told yes, my bill was messed up. Just ignore it. Made NO effort to correct or assist in anyway and was mostly rude about it. I was receiving past due and lien notifications and late charges, I was told those came from Arizona. I FINALLY resolved the issue by going over her head to the District Manager in Spartanburg and her assistant took care of it in less than a minute. Would HIGHLY recommend reconsidering the manager's employment with U-Haul. Will question using U-Haul services ever again based on this experience. Worse U-Haul facility I ever dealt with and have used U-Haul multiple times over the years. Will advise others NOT to use this facility.
Timothy A | Overall ExperienceWe are thrilled with this place! We moved here from Florida and had to unload a 26 truck on our own with two kids and they were very accommodating. Jeff went above and beyond to help us from moving in to adding a second unit. We couldn’t be happier
ty D | First ImpressionsThere seemed to be pretty bad communication between the customer service number and the local office. My storage unit was not ready when I arrived with my truck to move in.So I wallowed allowed to leave my stuff in the truck and to move in on a different day when my unit was ready. I was overcharged for a gas fee On the truck which was incorrect and then when I moved into the facility the re literally puddles of water everywhere because the ceiling was leaking in the facility. To be clear water was everywhere leaking in the climate controlled facility I also just received an email saying that there are outstanding charges for my transaction which is not accurate
Deanna H | First ImpressionsLeslie and the entire staff were extremely helpful and supportive to all my needs when navigating my storage move out. Very kind and pleasant to communicate with, making my move-out manageable and successful. Kim and Landon over at uhaul ubox also were very kind and accommodated all my needs. Making my move out as seamless as possible. Great humans work here, thank you all very much!🤗
MICHELE H | Overall ExperienceI said no because the young man who checked me in initially was very professional. Came back 2 weeks later and this personal never acknowledged my presence. Rude Rude. Stood there 10+ minutes while he was on the phone.
Esther H | Overall ExperienceThe GM was never available to talk; nor did they reach back out if a message was left. Not into helping out customer during financial hardship. This facility never returned a call and never really answered the phone. They only reached out through email or text message; regardless if you called in. Staff was fine, but they couldn't help make decisions on late payments, financial hardship assistance or anything that was of value to the customer.
Robin E | Overall ExperienceConditions were great. convenient. etc. many carts available. clean. staff was average. not bad , but not great. When the manager that was there when we first rented the unit , Ty was there; much better customer service. Personal care and compassion. Not now. We needed help getting in our unit as we had lost our key to the disc lock that we were made to put on the unit. They offered no help or assistance when we asked; even for a fee which we would have gladly paid. We were told “ sorry we don’t do that”. Disappointing for the price people pay for monthly storage.
Carole V | Overall ExperienceWhen we rented the truck in the beginning they sent us to the wrong facility. When we called they said there were not any trucks available so we were in a very bad spot. Then we received a call and they found a truck for us and everything went very smooth from there. When we got to the storage facility they were even better. The guys there went above and beyond to help us. Everyone we dealt with was awesome!!
BETH K | First ImpressionsWorked out great for our storage needs!
Nediva M | Overall ExperienceStaff was very helpful!
David B | First ImpressionsWhen placing our order Valerie was very helpful and informative All employees were friendly and eager to help.
Anthony S | First ImpressionsThe main reason this facility is what it is, is because the manager Valerie Lytle has been hands on and available whenever I’ve had any issues or concerns. It was a pleasure dealing with someone who actually cares about the service to her customers. Also JR was always ready to assist in any way that would make my visits as easy as possible. Once the UHaul boxes were transferred to the new facility, the warehouse manager was on point with having my box down when I needed to get into it. Great location and great staff!
Ron C | Overall ExperienceVery friendly and professionally operated business.
Robert A | Overall ExperienceThe manager, Valerie, and the entire staff are all very friendly and helpful.
Robert A | Overall ExperienceStaff are friendly and helpful. Storage unit is clean and easy to access.
Nediva M | First ImpressionsAlways felt my belongings I stored were safe and well protected. The staff was always friendly and helpful.
Nediva M | Overall ExperienceThe beginning of the contract and dealing with the employees were horrible!
James H | Overall ExperienceEveryone was extremely friendly and helpful during our relocation to Asheville.
Robert A | First ImpressionsIt’s been a pleasure working with Valerie, the manager. She saw all of my details through to the end.
Chinita H | Overall ExperienceNo complaints, just annoyance that the computer system couldn't seem to register my access code with my unit and would go off every time I opened the storage unit. Staff was always helpful.
ANDREW G | Overall Experiencestaff was very accommodating and helpful. He walked me into the storage unit to show me where my unit was located. They were very friendly and explaining how do use my new code and everything else I needed to know.
Daniel L | First ImpressionsGreat employees here. For what is a bleak job dealing with irritated people, they were awesome. Give them all raises.
Justin L | Overall ExperienceVal and her team were absolutely amazing! I’d recommend them to anyone needing storage in AVL! Professional and friendly and attentive to our needs! Al around best UHaul experience to date. Thank you Val for everything!
DEBORAH G | Overall ExperienceSenior Caucasian Female Staff Name started with D, was rude towards me. I was not informed about the climate control facility being broke for the entire time I rented the unit but was required to pay for a service that was not provided. The storage fee should have been adjusted accordingly.
CECILIA R | Overall ExperienceThe unit and building were very clean. I felt safe in the parking lot and in the building. Very friendly staff. Easy location.
Jennifer A | Overall ExperienceI don’t like to have to give my card to someone to manually put in the information!! Now a days everyone scamming! Card reader needs to work!!!! Need better pay methods!!!!!
VINCENT D | Overall ExperienceWhile trying to remove my items from the storage unit they had a bunch of U-Haul trucks parked down in front of the units so we had to go between trucks carrying stuff out to our trailer and car instead of being able to back down to our outside unit.
JUSTIN B | Overall ExperienceFront desk staff was very friendly and helpful. But as a whole, the place was very disorganized
VALERE G | First ImpressionsThis is a great Uhaul place that I have highly recommended. The staff is always very nice!!
Chris G | First ImpressionsWhen reserving a storage unit, the dispatch office stated a 10'x10' unit was available. When arriving at the storage facility, two 5'x10' units were actually available. This needs to be explained by dispatch when explaining the availability to customer.
Lev W | Overall ExperienceIt was 84 degrees in there. Incredibly hot when trying to unload in a climate controlled facility.
VAAGA M | Overall ExperienceThe employees were extremely helpful, friendly, and had an answer for every question I had!
AUTUMN H | Overall ExperienceThere were issues with the payment process. At least 5 times I paid and later was locked out. Had to process my card a second time. Was under the impression I was charged twice. Recently, the district manager discovered the issue. The clerks were not completing the charge process. They were not saving the charge to complete the payments. My issue was how the managers and clerks would not try and investigate and solve the problem. This went on for months.
PEGGY T | Overall ExperienceMoving from out of state. Reserved a specific size unit for what we needed and what we could afford. Received a confirmation of the reservation showing unit size and cost. Upon arrival we were notified that the unit was not available but we could get a more expensive unit. Showed my confirmation of the reserved unit and was told there was nothing they could do. Ultimately we had to take the more expensive unit because we had to unload our belongings. We were never informed during the online reservation that the units are basically a wait list. We we told this by the GM on the phone as we were waiting. This in our opinion is poor business practice. On a positive note, your employee, Jeff, was outstanding! He helped in every way he possibly could to accommodate our needs. He went above and beyond. He is the type of employee that we don't see much of these days and should be commended for his hard work and positive demeanor.
CINDI K | First ImpressionsThe staff who helped to secure the unit was poorly trained and there wasn't anyone to assist for long periods of time. Took almost 2 hours to rent the unit and my payment information was not entered into the system resulting in the unit being locked out while I was out of town. Simple fix, if you don't have time to train them, then give them a step by step user guide for the system.
MIcheael N | Overall ExperienceThe staff is amazing and just so friendly and helpful. 10/10!
Kelly M | Overall ExperienceClean. Carts easily available. Bathrooms! Ready to use and no drama.
Kyle W | Online Move InDori was very nice and helpful
JASON F | First ImpressionsEveryone was very helpful and made our storage experience pleasant.
Nediva M | First ImpressionsThe staff at facility on site and dispatch were all helpful and kind and easy to communicate with. There is no dispute or anger only happy reviews from us we just want to note one thing in our experience and hope that communication can be improved between dispatch and what is actually available at the physical locations. The only point of improvement we wished to see was that dispatch communicated with us that we would be receiving one 10x10 storage space that was actually two 5x10’s which made storage difficult for our larger furniture. So it was not what we were told we would be receiving
Lev W | First ImpressionsLet me start by first saying the U-Haul facility in itself is excellent, the staff are amazing and very friendly. The storage facility itself is not very well climate maintained, there are rat traps in them and one in my unit which was not very desirable but it was only option at the time. The night we moved out a garage door was stuck open which anyone could have walked in. Outside units were left open one of which had things inside of, and one was empty. I would recommend this U-Haul location to anyone looking to rent equipment but not for self storage.
tyler l | Overall Experienceall staff we worked with at both amarillo and asheville locations were amazing
Vishnu R | Overall ExperienceVery convenient for me, as my current residence is across the street.
ROBERT B | First ImpressionsCould not get into and had changed my access code to my storage unit 3 times. Staff left before business hours were over. Got conflicting answers several times to the same questions. I was told that I had 48 hours to change my lock to a round one and when I called they said that they had already changed the lock and that I had to get a key from the front desk. This was not true but still was told that I had to purchase a round lock when I arrived. I had so many issues that I will never go back to that specific location and possibly uhual ever again. Moved my stuff out of storage before my time was even up!
Alyssa W | Overall ExperienceStaff wonderful at check-in
Dawn N | First ImpressionsI had arranged for a large unit to be rented when I moved. Ended up being in two separate units. When I reserved my truck to move out of storage it wasn’t available; I was told that I would have to go to another facility 30 minutes away to get one. When I came back to empty the 2nd unit they put me in, I wasn’t in their system and they had put a lock on my door and someone else had rented it out but hadn’t moved into it yet. Very unorganized.
Lesley S | Overall ExperienceWell organized and professional staff. Truck in good shape
Amy H | First ImpressionsLove the women there she was so helping and nice !!!!!
Carlos A | First ImpressionsExpensive
Joanne M | Overall ExperienceThe staff at the south off in Asheville NC could not have been friendlier and more receptive to my needs. Bravo U Haul ! I was extremely impressed. I will use them without hesitation. Nancy T
Nancy T | Overall ExperienceThe staff, e.g. Wendy was so enthusiastic and helpful. She was a pleasure to work with. She made the experience uneventful and smooth.
DAVID M | First ImpressionsGreat service!
elizabeth b | Overall ExperienceEven though I have no plans to moving any time soon, I would definitely use this facility again. I would recommend to my friends and family to use this facility. All the people that work there were so friendly and helpful.
Susan J | Overall ExperienceWendy in Asheville was wonderful
Nancy T | First ImpressionsDespite my uncomfortable transitions Ty the manager saved the day with selfless customer service. I was in a panic and Ty listened and came up with a solution more suitable to my circumstances. The staff is always nice and helpful and I truly appreciate the service as a customer.
Nicole J | First ImpressionsDory was incredibly helpful and supportive! She even helped support my partner through a mental health crisis. Dory deserves a raise for how much better she made the customer experience!
Greenleaf C | Online Move InThis location is excellent. Both the service and facility are superior to the Swannanoa U-haul location. Definitely recommend.
Margaret E | First ImpressionsVery nice nice helpful people at this site
DESHAN B | First ImpressionsMy UHaul experience was a disaster. After a 9 hour drive with trailer, I arrived at Swannanoa River Road location to return trailer and had reserved an 8 x 10 storage locker. The man at the desk informed me he thought the one unit they had was broken. He went out and inspected and said "Yeah. It's broken. Let me see if they have one at another location." Sweeten Creek had a unit for more money. The man at Swannanoa River Road could not have cared less about the inconvenience this made for me. I chose Swannanoa River location because that is closest to my apartment. I had to drive another 45 minutes BACK FROM WHERE I WAS to get to Sweeten Creek because of traffic. My bad experience was at Swannanoa River location. However, I had to give Dion at Sweeten Creek all my information over again as if I was not in the UHaul system. Dion was helpful and understood how frustrated, tired and angry I was at being turned away after I had a reservation. BAD EXPERIENCE.
Janet L | First ImpressionsAlthough TY was busy doing every job from cleaning the rental vans, checking out/in equipment, answering phones I had a good experience but the man needs help!
DAVID J | First ImpressionsI had a very pleasant experience. The gentleman that helped me(I'm sorry I don't have his name) was extremely helpful with all aspects of moving in. I would definitely recommend this location.
Susan J | First ImpressionsBest Uhaul facility and experience I have ever used. Ty and crew clearly take pride in their work and go out of their way to take care of their customers.
Bobby M | Overall ExperienceMy transaction was very easy
Juanita B | First ImpressionsAverage only because we are still waiting on a call back to let us know when we will have access to our uboxes so we can transfer contents into storage unit
Nina E | First ImpressionsI've been a patron of U-Haul over the last 30+ years. These facilities are the best I've seen.
Kurt M | Overall ExperienceThank you so much! Ty and his crew are fantastic!
Adam C | First ImpressionsTy and his crew were absolutely FANTASTIC! Thank you all for the assistance in getting us moved in to our 4 units 😂
Adam C | Overall ExperienceThe person helping me, I believe AJ is his name was super helpful and patient in answering all my questions.
Chi Y | First ImpressionsThe staff that helped my husband through a disaster of a move went above and beyond to assist him in every way possible! Thank you so much for the assistance!
Marcos B | First ImpressionsThis location is the best. Customer service is above and beyond anywhere else I’ve ever been.
Karen E | First ImpressionsThe Sweeten Creek Road facility in Asheville NC is amazing they made the moving experience a much more pleasant task! Thank You!
Renee R | First ImpressionsThis establishment is top notch! Everything is clean organized so well put together. I inquired with another U-Haul establishment locally, and there was simply no comparison between the two. Easy return with my trailer - amazingly clean storage units - multiple carts free for us. The overall attention to detail at the sweeten Creek facility was tremendous. Highly recommend.
Melissa S | First ImpressionsLove these people! Very grateful to have such a nice local facility with kind staff/management. Super clean & well maintained. I did end up with some moisture collecting in a few boxes that had books. I believe it was condensation from weather on the industrial building, so be aware of storing paper materials. Maybe a neighbor spilled. I’m not sure. Otherwise: quick, efficient, kind & helpful.
Lauren B | Overall ExperienceAJ and Tyrone were amazing!
Leeyla K | Overall ExperienceAlthough very busy the manager handled the customers very timely and efficiently. He handled each customer and had a great friendly attitude.
Richard S | First ImpressionsThe guys were super friendly and helpful.
Anthony P | First ImpressionsGreat
Cagatay Y | First ImpressionsTy and all of the staff were helpful and very friendly. They helped back my car with it's trailer, so that I could load!
CONNIE V | Overall ExperienceI wanted to redeem my free month rent on a storage unit for renting a one way truck months ago. I went in and was given options. The gal seemed nice but a little aloof. She shared with me she was leaving the company and complained about her co-workers. She asked me for my phone number but told me it wasn’t in the system but then found it. She asked me for a photo of my ID and texted me the link but it was already in the system. She took me to my unit but it was filled with stuff. She again complained about her coworkers. She found me a vacant unit thru an app on her phone and when she went to open it, a loud alarm went off. I’m sure that she knew that would happen so a heads up would have been appropriate as it was loud and I was startled and a little annoyed at the amount of mis-steps I was experiencing. She did not tell me the hours of access which are also not listed online so I had to call to find out. Upon leaving, I stopped into the storage areas restroom to wash my hands and the soap dispenser was missing the part where you push to get soap out. That means people have to fumble around to make it work, contaminating the soap dispensers inner workings with their dirty hands. Come on Uhaul, you can do better. Not sure if this is standard, but an employee had hosed off his car in the front of the building. The gal helping me whined to the guy that she wanted her car washed bec/ it had been 4 years which made me wonder what the inside of her car must be like. I also learned that I can’t get another month free of storage after I rent another truck in the coming weeks. She tried to explain it to me but she started talking about a nearby Uhaul location but referred to it as Sweeten Creek which I thought was the location I was at which made me question if I was at the location I initially wanted to store things at. I was at Sweeten Creek so I’m not sure what she was talking about but I’m disappointed to hear that if I rent one way trucks two different times, I only get one month free of storage and that you offer to first month free to people who don’t rent trucks. Most places do but if I knew that with what I know now, I would have searched other storage company options. I usually don’t leave reviews but since I received both and email and text message from Uhaul, I thought I should. Not trying to sound like a Karen but Uhaul asked…TWICE so here you go
Erin M | First ImpressionsTy backed up my car for me, to make sure it was done properly!
CONNIE V | First ImpressionsSome miscommunication between the assistant and I left left us in a slight bind , but the manager (Ty Ramseur) was most accommodating and went out of his way to make things right. We are glad to have our possessions stored at this Asheville, NC facility.
Kurt M | First ImpressionsTy the manager was very helpful and the staff were all polite and all hard workers. Thank you
Sara W | Overall ExperienceOur storage was flooded, and we were not notified. When we moved our belongings out of storage it was then we discovered wet belongings. Fortunately, nothing was permanently damaged, but we called and told them our stuff got wet. They have drainage issues at this location and I would not recommend for that reason.
Gene S | Overall ExperienceSeriously helpful, pleasant and knowledgeable team.
Matthew C | First ImpressionsTy was very patient and informative. I felt secure leaving my items at this facility largely due to his knowledge of, and dedication to his work. I’ll definitely be referring my friends to this location for their storage needs.
Audrey J | First ImpressionsThe general Manager (Ty) was very helpful in working with me to coordinate my helpers who were to move stuff out of my UPods and into the storage facility.
Laura B | First ImpressionsEmployees were very helpful and the whole process was smooth.
Sally D | Overall ExperienceThe young man, can't remember his name, young African American kid is excellent. He was beyond helpful, knew every aspect of the job, and had excellent customer service skills. You should promote him, having someone that good on your staff should be recognized and utilized. You are a fool if not promoting him and utilizing his skill. I'd hire him.
rob r | Overall ExperienceI'm disappointed the rate i paid isnt prorated for the time i was in it this month.
Kenneth B | Overall ExperienceThe facility itself is good, just the unhelpful staff. I understand being short handed. But a better attitude is required for repeat business.
Cimone T | Overall ExperienceThe staff was particularly helpful.
Glenn L | Overall ExperienceI was confused about the last bill. I called the Asheville office and the office was very helpful in explaining the final bill to me. Very friendly and professional and curtious.
David P | Overall ExperienceI made a reservation for a drive-up unit when I got there they didn't tell me there were no Drive-Up in it they set me up with a unit that was climate-controlled and it was costing me $50 more a month than the drive-up unit that I had reserved that was not available even when I reserved it very disappointing had to go to a different storage facility
Donna L | Overall Experiencefriendly and helpful staff and a very nice facility
JOHN B | Overall ExperienceThis facility is well organized and the crew was totally awesome
AQUILA M | First ImpressionsThe staff was wonderful. Of this move, my experience with Uhaul South Asheville was the easiest, and friendliest, and that matters!!!
Sherri R | Overall ExperienceI enjoyed their service, until Covid hit and I lost my job. I asked them if I could pay on it in smaller amounts until I got back on my feet, they told me no it had to be the whole amount or I couldn’t pay anything. So it kept adding up. I kept in contact with staff VERY frequently on my situation. I’m 25, on my own. They sold all of my belongings for $30…
Jennifer M | Overall Experiencevery accommodating, courteous and helpful. Thank you
Jakeitha H | First ImpressionsSmooth no contact process!
Thomas H | Online Move Ina step above other storage facilities in the area of Arden/Fletcher
THOMAS G | First ImpressionsThe staff were EXTREMELY helpful. There was an unfortunate experience with another storage customer, but the staff went above and beyond to resolve it. The staff's help made a HUGE difference in my first day in Asheville. I'll never forget it.
Sherri R | First ImpressionsThank You for all the Help. Your agent/employee was Great!
Kimberlee L | First ImpressionsThe unit was fine. It was close to our house, which made it convenient. My only complaint was that the person behind the desk was often out on the premises somewhere. We had to go find them to ask questions or buying tape, things like that.
Melinda l | Overall ExperienceThere were rat droppings all over my belongings and a rat had chewed through several bags and some things had to be thrown away
KRISTI L | Overall ExperienceI could not access the building to move in at 7PM. I called the manager and got a voicemail. Then I texted the number but she responded that she was on leave. I then had to ask her for the backup contact, she did not initially supply the information. Thankfully Steve was immensely helpful and figured out that our access was for "store hours only." Once he fixed this we could enter the building but the sliding doors were locked. We had to move mattresses and a couch through the man door. Overall it was very inconvenient but would have been much worse without Steve!
Sydnee H | Online Move In2 staff workers called the police on my wife for voicing her opinion about the service and conflicting employee understanding of a policy as we were told. The two employees were very disrespectful and started taping us with their phones and refused to finish offering service. At that time we were told we were trespassing pointed towards my wife. Though we have rented units, trucks and bought packing equipment from u-haul, we will never use u-haul for anything again. We waited for the police to arrive (while being told we were trespassing as we waited by the two staff members). We appreciate the Asheville Police Officers service and seeing the silliness of the incident. With increased crime in this area such an inappropriate use of the Officers service. Will post this on other media forums.
William P | Overall ExperienceFriendly helpful staff
Noah S | Online Move InThe staff is great, facility looks clean. My biggest grip is that I rented a drive up storage unit; however they have so many trailers in the yard that it is impossible to drive up to my unit. Makes it very difficult to move in an appliance with an 18" step.
ANDREW G | First ImpressionsEverything was done professionally
Gabrielle R | First ImpressionsEverything was excellent. The only part I don’t like is that U-haul does not prorate the bill. I no longer needed my unit, as I rented a larger unit elsewhere and combined my things. I had three weeks left before my next bill was due, and now someone else can rent it free for thirty days. U-haul’s 30-day rent-free policy is misleading in some cases like mine. I already paid full rent and 3/4 was remaining. I should be refunded ~ $96.75 and U-haul should let the new customer rent for 30 days free, as per the policy and not on my dime.
karen m | Overall ExperienceGreat place! Rana was there alone while it was a very busy Friday afternoon! She moved fast and efficient.
Adam R | First ImpressionsThe onsite staff were easy to work with and the facility is excellent. The online website is not user friendly. The responses were not consistent. I did not get confirmation of my selection and had to call to confirm that my truck was ready and the storage space was available.
Susan Z | Online Move InThe general manager and staff gave the extra effort to help us during a difficult move.
TED A | First ImpressionsRana is a true asset to your company. She's very friendly, professional, and has a strong work ethic. She also has a strong desire to help others. Do everything you can to keep her! :))
Jamie C | Overall ExperienceThe lady who worked there was VERY RUDE! Made us wait almost half an hour while she talked on the phone and smoked a cigarette outside. Then locked the sliding doors so we had to go all the way around to get to our unit because they were “about to close in 10 minutes”. Smh
Tyriana S | Online Move InThe young man that checked me in was extremely helpful. He also checked in the trailer I turned in and is an asset to your business! Great experience.
Jeffrey L | First ImpressionsI had an issue checking into my storage unit and dropping off my truck rental. The internet was down but I recognize that is beyond anyone’s control. I also was given a unit that was already occupied. It took too long..,about an hour just to get started unpacking the truck into my storage unit. The guy at the front counter seemed disinterested and would rather be anywhere but working. Not the best customer service although the woman working seemed genuinely trying to help
DAZHENNA T | First ImpressionsFantastic experience! Thank you!
CAROL S | Overall ExperienceSteve was very helpful
Kevin F | First ImpressionsGreat place and staff. Rana was esp.helpful .
Lorri W | Overall ExperienceYou need more help. Long line waits.
Joseph K | First ImpressionsThe UHaul storage solution was seamless and greatly appreciated part of our moving process. The local staff at this Asheville area facility are great to work with too.
Robert Y | First ImpressionsRayna is so nice, helpful and professional. She made the process super easy. Also the gal with the blonde hair is super nice. Highly recommend this facility!
Jamie C | First ImpressionsThe employees were friendly and helpful
michael c | Overall ExperienceWe did cross country move and first moving place we had selected did not tell the truth about 18 wheeler huge atlas van lines fitting on property. They drove by your place on sweeten....it was a great alternative. Probably better and safer then the original choice. You were able to get us in immediately and now when we make final move can rent truck and other needed tools to do so. Can't thank this location and staff enough.
Steve B | Online Move InStore understaffed. Long wait. Trucks did not have gas which is understandable due to the gas shortage but it was a inconvenience that we had to find gas. Staff very friendly and helpful.
Robert T | First ImpressionsThe employees were friendly and helpful
michael c | First ImpressionsI changed my return reservation to this location due to the friendliness of the staff and how the facility appeared while researching online compared to other facilities. When dealing with staff at my pick up location, it was a horrible experience and if I hadn't needed to use their service, I would have walked out and I have rented from uhual SEVERAL times in the past. The truck had issues and had a gas issue. It cost me over $1,100 in gas to drive 3200 miles in a 20ft truck which is completely unheard of. I have made this trip several times and NEVER had the issues I had this time. Pick up staff didn't care about the truck and it's gas (and break) issues and hung up on me. The staff here, though they couldn't do anything to change what happened on the west coast, were very sincere and very kind. Their storage units are clean and climate controlled and VERY secure. I would definitely recommend this location for both storage and moving. Thank you for making the end of my trip stress free!
Marisa L | First ImpressionsMy entire experience was amazing. I had to make last minute changes & Rana & her staff were more than accommodating. The facility is spotless & they provide carts for a seamless move. I am so happy that I chose them!
Kim l | First Impressionsno sig issues.. had water issue 2 mos ago ,but no effect on unit,,good access and lay out worked well for me.
Scott C | Overall ExperienceThe only negative was the storage center closed at 7:00 pm. There were two times minimum that I needed something out of storage after 7:00 pm. On the first of those instances, I drove to the storage unit, having not realized it closed at 7 PM.
TEKA A | Overall ExperienceIt was a great experience - everyone was very accomodating and made the stress of moving so much easier. Thank you.
Joe G | Overall ExperienceThe Manager was great , knowledgeable and friendly
Vicki a | First ImpressionsJake was very helpful getting my storage unit set up.
Myriah R | First ImpressionsIt was a great relief to know our valuable family antiques were safe. Worth every penny.
Regan B | Overall ExperienceThe manager of this facility is the most dedicated, hard working person I’ve EVER seen in my 39 years of renting a myriad of vehicles and making purchases from U-haul.
Jerry T | Overall ExperienceAppreciate the facility is kept clean, especially during this pandemic.
Joe G | First ImpressionsRana went out of her way to accommodate our needs for trailers and storage. It helped to make a stressful week a little simpler. Would definitely use again.
Ed M | Online Move InIt would be helpful to have a place to throw away trash on site. I would have been willing to pay to be able to do that. There are so many trucks that it is hard to get in and out sometimes and I don't always understand why they park things where they do - in driveway of garages, etc. All in all - good experience.
Roxie W | Overall ExperienceTha manager at the Sweeten Creek U haul was very efficient and very pleasant to deal with. Her facility is really nice and very clean. I also had a couple experiences with the young woman doing the cleaning maintenance and she was so pleasant and friendly. Top notch experience
CAMERON S | First ImpressionsStaff was very friendly and accommodating.
Mary F | First ImpressionsI love this location there customer service was awesome!!
Andrea T | First ImpressionsWe only needed a short time storage and this was very convenient for us and being able to combine the trailer rentals, made it even more convenient. Thank you.
John J | Overall ExperienceHaving a facility in a flood zone is a BIG problem and we were affectd twice without an option to move
Marvin S | Overall ExperienceVery very unorganized! Didn’t discuss actual charges. Led me to believe I was paying a different amount, and then charged my card more than the amount they told me. They never answer the phone and are super slow! I will not be back!!!!!
justin b | First ImpressionsThe representative on duty was extremely patient and helpful during my visit. Though I arrived close to closing time and she was the only one on duty, she took her time explaining things to me, answering my questions, and showing me how to access my storage unit. She was very thorough in working with me, and did it all with a smile :)! Excellent customer service!
Hazel G | First ImpressionsThe customer service representative was so rude and acted as if we he were inconvenienced when assisting with our reservation. Location of storage unit was incorrect along with the size.
Melissa G | First ImpressionsI know it's hard to find dedicated employees but sometimes you need one at all times in the store at the desk.
Bobby D | Overall ExperienceRana....runs a tight ship. She was helpful, patient, very professional. This is the first time I have ever rented a truck ...it was very smooth and easy. The truck was immaculate and easy to drive. Thank you so much Most sincerely, Judith Ogle
Judith O | Overall ExperienceRana and her team have been great since day one. Always accommodating and helpful and always a pleasure to deal with. I had a storage unit here for 20 months with zero issues and always always helpful staff were on hand should I need it. I also rented a truck 4 times from them and no problems there either. I wish there was somewhere to leave recycling (cardboard and paper) without a charge to me but I would still highly recommend this facility to anyone.
Alistair D | Overall ExperienceRana and her team are AMAZING! Super kind, professional, and willing to think outside the box to make things happen. I'm so glad we are storing our items with Rana and team.
Nicole A | First ImpressionsNathan and 2 others at office were great!
Lia D | First ImpressionsExcellent service
Ana C | First ImpressionsVery clean and well secured.
DOMINIQUE D | Overall ExperienceGreat staff, always helpful and knowledgable.
James S | Overall ExperienceThe gentleman that helped me with my reservation was extremely helpful and pleasant. Moving a stressful it seems like he was good at lightening up the day. Wish I could remember his name but I do recall he lives in South Carolina.
JEFFREY P | First ImpressionsRana was very patient and helpful in finding storage solutions for us!
John S | First ImpressionsThe staff here is amazing. They're incredibly helpful and friendly.
Aaron W | First ImpressionsThe cost per storage room is extremely high. The cost of the unit should include basic insurance coverage, it is unreasonable to require additional insurance be purchased. It is also unreasonable to enforce a specific type of lock that has to be bought at the uhaul facility.
hope f | Overall ExperienceIf the need ever comes again I will definitely be storing with uhaul again!!! I would like to also thank all of the staff for all the hff Ed lo they provided my family and I.
Montease R | Overall ExperienceGREAT !!!!
Charles K | Overall ExperienceThe "manager" at this facility, Rainna, is a liar, untrustworthy & unprofessional! Uhaul will never benefit from my business & money ever again. Luckily for me that will be a good thing!
MARGO F | Overall ExperienceI was misinformed on how to "check out" of my storage unit and was charged for an extra month AND late fee. When I informed MGMT I had moved out they
elliot b | Overall ExperienceCould not have been a better experience.
Joel N | First ImpressionsCould not have been better.
John H | Overall ExperienceClean and safe!
Eleanor S | Overall ExperienceCard key access was easy and convenient. Rana was very helpful despite being very busy.
John P | Overall ExperienceThe worst place ever very incompetent employees and a manager who is unaware of anything .Damaged my car by leaving the emergency brake on and me not knowing it after putting it on car dolly.
Gayle W | Overall ExperienceFor a climate controlled facilty I had roaches and spiders all in my well maintained furniture and clothes including alot of dust . This is something I would expect a regular outside unit .
jeremy r | Overall ExperienceGood experience.
Joel B | Overall ExperienceI will spend the rest of my life telling people to stay away from this place!!
Aaron T | Overall ExperienceThese two men were organized,efficient, pleasant and of good humor. i was very pleased and would surely like their help anytime Thank you.
Pat H | First ImpressionsYou guys were so awesome! Thanks for all your help. I was so tired ,after driving about two thousand miles to get to Asheville, NC. Everyone helped me immensely.
LIDIA L | First ImpressionsVery helpful and courteous staff!
Eleanor S | First ImpressionsThe manager of this facility is awesome. She does a great job and gives each customer personal care even though her staff is shorthanded.
JEANNIE M | Overall ExperienceMy reservation was ready when I arrived and service was quick.
Elizabeth M | First ImpressionsStorage was not climate controlled when I requested climate control, humid in summer. The large alarms (extremely loud) go off anytime they are doing work to the building, which seems to be often.
Morgan M | Overall ExperienceI’ve used this company many times over the years and this was my best experience yet. No issues. Friendly and helpful staff
Patricia N | Overall ExperienceThis storage facility was fantastic. The only gripe I have, is the disorganization of my items when the facility flooded. I recommend they have a flooding protocol for future patrons if it does flood.
Bobby F | Overall ExperienceFacility did not point out that insurance and a lock were required. Got email indicating rent owed after we indicated we ended our rental.
Jay g | Overall Experiencethe staff was very Professional and accomadating and the best manager doing an incredible job
clyde s | First Impressionsalthough I was very glad for the convenience and good service, I shopped around the area and got a much better price for the same unit
Joanne M | Overall ExperienceEverything went well!
JEANNIE M | First ImpressionsThe manager was rude on the phone to me, completely unprofessional and should have had her facts straight before calling me. She Failed to close out my units and sent late notices to me and my emerg
KRIS F | Overall ExperienceRana does an excellent job, she was polite and very helpful, tried to accommodate all of our needs.
Alfonso T | First ImpressionsThis was the worst experience of my entire yr. the staff was always extremely rude. No customer service skills whatsoever. Yesterday a worker was walking around listening to music on his headphones
Andy G | Overall ExperienceGreat experience.
Walter F | Overall ExperienceVery nice staff, convenient location. Good experience with both the rental truck and the storage unit.
Kate G | Overall ExperienceMy whole Uhaul/Ubox was wonderful. No complaints. 😁
laurie f | Overall ExperienceVery courteous staff, storage unit was clean, this uhaul is a great asset to to the company
raymond o | Overall ExperienceThank you for caring about quality service - it’s difficult to come by these days...
anne s | Overall ExperienceThings added on to bill even though all though my trip explaining all the problems
Gayle W | First ImpressionsAndrea & Rana were both very helpful when I had questions about an accounting issue as I was charged for insurance yet had provided all of our homeowners insurance information when we rented the unit.
TYRONE F | Overall ExperienceGreat manager 👍
rudy h | Overall ExperienceShe did a great job delivering my U Box.
sam b | Overall ExperienceAn amazing uhaul location the staff was friendly from start to finish . Went above and beyond to help us from start to finish . We love you all and appreciate all youve done.
Christine P | Overall ExperienceAmong the MANY problems we had with uhaul, the largest was that AFTER uhaul had two of our loaded uboxes in their possession, we were told of the shipping fee.
Maier e | Overall ExperienceThey were extremely helpful and the storage facility is exceptionally clean and handy. Was a great moving experience!
Bobby F | First ImpressionsGreat communication and efficient friendly service
Travis B | Overall ExperienceThe service people were very nice at store during our initial rental and on all calls during the use of the truck . I have always been pleased with uhaul . Never have any problems with the trucks .
Christine P | First Impressionsgreat place
Gary B | Overall ExperienceStaff communicated quickly and addressed a problem with moving help service. Rana and Kerry helped make my move successful. Thank You.
Timothy M | Overall ExperienceRana and her team cannot do enough for you. Rana is thoroughly professional and extraordinarily caring. I highly recommend this facility and UHaul is very lucky to have someone like Rana.
Alistair D | First ImpressionsMy overall experience with Ubox rental and storage was very disappointing and frustrating (East location). Rena did her best to help make the return process much easier.
Elisha M | Overall Experiencevery friendly and prompt service
Mark B | Overall ExperienceProfessional & courteous, I enjoyed making this reservation & check in was quick but through, I even rented a storage unit, very clean & secure
raymond o | ReservationNone
Danielle P | Overall ExperienceKerry's an excellent communicator. She reached out to me multiple times to make sure I was getting the delivery when I needed it. She is smart and knows how to handle the fork truck w/ precision.
clay s | Overall ExperienceN/A
rudy h | Overall ExperienceExcellent service!
maria f | Overall ExperienceEasy access and friendly staff!
LAura A | Overall ExperienceGreat customer service by Rana Strivelli who assisted me with unique billing instructions and account adjustments related to the 2 pods I rented. Her assistance was most appreciated.
mary l | Overall ExperienceStaff is very helpful and friendly.
Rocio B | Overall ExperienceKerry displayed excellent communication with regards to delivery and pickup of my UBox. She was extremely helpful and answered all questions with a professional attitude.
Eric H | Overall ExperienceThe staff is extremely helpful.
Rocio B | Overall ExperienceRana was excellent and helped us greatly. movers arrived late 8:30pm and she stayed open so the movers could pick up our uboxes . I never went to the location so I can’t answer questions 1-3
marissa m | Overall ExperienceAlthough I had some issues accessing my Ubox containers, the staff were very friendly and helpful. I appreciate their efforts to make things right.
Rocio B | Overall ExperienceStill getting the place together but the customer service makes up for any facility issues that arise.
kayla h | Overall ExperienceDelivery was on time / ahead of schedule. Driver/forklift operator was exceptionally competent, friendly and helpful. I would use U-Haul Moving in the future.
Phil J | Overall ExperienceEmployees were very nice and helpful and extremely efficient. Terry was able to deliver the uboxes to a difficult location and picked them up right away. Extremely satisfied. Great employees.
Theresa S | Overall ExperienceNo issues. What I expected.
Craig F | Overall ExperienceLoved, loved, loved this move with U boxes. Driver was so nice to work with.
Jean G | Overall ExperienceAll of my boxes were delivered late. I did not receive my discount for the boxes late delivery. I was not contacted by anyone to schedule the delivery. While not an option, I did not actually visit.
Katherine V | Overall ExperienceI’m rating the whole company, not the Asheville facility. Rana was very helpful in the end, but the experience was very stressful because of getting one person on the phone at sending me to anot
Aileen W | Overall ExperienceI never saw the storage facility. Am not able to evaluate
Kittie F | Overall ExperienceMy only complaint is not with the facility or staff but the fact that I was given the wrong address for the arrival of the U-Box when I placed the reservation. The staff here helped me locate it.
Tammy S | Overall Experience....
michael n | Overall Experience