Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tha manager at the Sweeten Creek U haul was very efficient and very pleasant to deal with. Her facility is really nice and very clean. I also had a couple experiences with the young woman doing the cleaning maintenance and she was so pleasant and friendly. Top notch experience
Staff was very friendly and accommodating.
I love this location there customer service was awesome!!
We only needed a short time storage and this was very convenient for us and being able to combine the trailer rentals, made it even more convenient. Thank you.
Having a facility in a flood zone is a BIG problem and we were affectd twice without an option to move
Very very unorganized! Didn’t discuss actual charges. Led me to believe I was paying a different amount, and then charged my card more than the amount they told me. They never answer the phone and are super slow! I will not be back!!!!!
The representative on duty was extremely patient and helpful during my visit. Though I arrived close to closing time and she was the only one on duty, she took her time explaining things to me, answering my questions, and showing me how to access my storage unit. She was very thorough in working with me, and did it all with a smile :)! Excellent customer service!
The customer service representative was so rude and acted as if we he were inconvenienced when assisting with our reservation. Location of storage unit was incorrect along with the size.
I know it's hard to find dedicated employees but sometimes you need one at all times in the store at the desk.
Rana....runs a tight ship. She was helpful, patient, very professional. This is the first time I have ever rented a truck ...it was very smooth and easy. The truck was immaculate and easy to drive. Thank you so much Most sincerely, Judith Ogle
Rana and her team have been great since day one. Always accommodating and helpful and always a pleasure to deal with. I had a storage unit here for 20 months with zero issues and always always helpful staff were on hand should I need it. I also rented a truck 4 times from them and no problems there either. I wish there was somewhere to leave recycling (cardboard and paper) without a charge to me but I would still highly recommend this facility to anyone.
Rana and her team are AMAZING! Super kind, professional, and willing to think outside the box to make things happen. I'm so glad we are storing our items with Rana and team.
Nathan and 2 others at office were great!
Excellent service
Very clean and well secured.
Great staff, always helpful and knowledgable.
The gentleman that helped me with my reservation was extremely helpful and pleasant. Moving a stressful it seems like he was good at lightening up the day. Wish I could remember his name but I do recall he lives in South Carolina.
Rana was very patient and helpful in finding storage solutions for us!
The staff here is amazing. They're incredibly helpful and friendly.
The cost per storage room is extremely high. The cost of the unit should include basic insurance coverage, it is unreasonable to require additional insurance be purchased. It is also unreasonable to enforce a specific type of lock that has to be bought at the uhaul facility.
If the need ever comes again I will definitely be storing with uhaul again!!! I would like to also thank all of the staff for all the hff Ed lo they provided my family and I.
GREAT !!!!
The "manager" at this facility, Rainna, is a liar, untrustworthy & unprofessional! Uhaul will never benefit from my business & money ever again. Luckily for me that will be a good thing!
I was misinformed on how to "check out" of my storage unit and was charged for an extra month AND late fee. When I informed MGMT I had moved out they
Could not have been a better experience.
Could not have been better.
Clean and safe!
Card key access was easy and convenient. Rana was very helpful despite being very busy.
The worst place ever very incompetent employees and a manager who is unaware of anything .Damaged my car by leaving the emergency brake on and me not knowing it after putting it on car dolly.
For a climate controlled facilty I had roaches and spiders all in my well maintained furniture and clothes including alot of dust . This is something I would expect a regular outside unit .
Good experience.
I will spend the rest of my life telling people to stay away from this place!!
These two men were organized,efficient, pleasant and of good humor. i was very pleased and would surely like their help anytime Thank you.
You guys were so awesome! Thanks for all your help. I was so tired ,after driving about two thousand miles to get to Asheville, NC. Everyone helped me immensely.
Very helpful and courteous staff!
The manager of this facility is awesome. She does a great job and gives each customer personal care even though her staff is shorthanded.
My reservation was ready when I arrived and service was quick.
Storage was not climate controlled when I requested climate control, humid in summer. The large alarms (extremely loud) go off anytime they are doing work to the building, which seems to be often.
I’ve used this company many times over the years and this was my best experience yet. No issues. Friendly and helpful staff
This storage facility was fantastic. The only gripe I have, is the disorganization of my items when the facility flooded. I recommend they have a flooding protocol for future patrons if it does flood.
Facility did not point out that insurance and a lock were required. Got email indicating rent owed after we indicated we ended our rental.
the staff was very Professional and accomadating and the best manager doing an incredible job
although I was very glad for the convenience and good service, I shopped around the area and got a much better price for the same unit
Everything went well!
The manager was rude on the phone to me, completely unprofessional and should have had her facts straight before calling me. She Failed to close out my units and sent late notices to me and my emerg
Rana does an excellent job, she was polite and very helpful, tried to accommodate all of our needs.
This was the worst experience of my entire yr. the staff was always extremely rude. No customer service skills whatsoever. Yesterday a worker was walking around listening to music on his headphones
Great experience.
Very nice staff, convenient location. Good experience with both the rental truck and the storage unit.
My whole Uhaul/Ubox was wonderful. No complaints. 😁
Very courteous staff, storage unit was clean, this uhaul is a great asset to to the company
Thank you for caring about quality service - it’s difficult to come by these days...
Things added on to bill even though all though my trip explaining all the problems
Andrea & Rana were both very helpful when I had questions about an accounting issue as I was charged for insurance yet had provided all of our homeowners insurance information when we rented the unit.
Great manager 👍
She did a great job delivering my U Box.
An amazing uhaul location the staff was friendly from start to finish . Went above and beyond to help us from start to finish . We love you all and appreciate all youve done.
Among the MANY problems we had with uhaul, the largest was that AFTER uhaul had two of our loaded uboxes in their possession, we were told of the shipping fee.
They were extremely helpful and the storage facility is exceptionally clean and handy. Was a great moving experience!
Great communication and efficient friendly service
The service people were very nice at store during our initial rental and on all calls during the use of the truck . I have always been pleased with uhaul . Never have any problems with the trucks .
great place
Staff communicated quickly and addressed a problem with moving help service. Rana and Kerry helped make my move successful. Thank You.
Rana and her team cannot do enough for you. Rana is thoroughly professional and extraordinarily caring. I highly recommend this facility and UHaul is very lucky to have someone like Rana.
My overall experience with Ubox rental and storage was very disappointing and frustrating (East location). Rena did her best to help make the return process much easier.
very friendly and prompt service
Professional & courteous, I enjoyed making this reservation & check in was quick but through, I even rented a storage unit, very clean & secure
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Kerry's an excellent communicator. She reached out to me multiple times to make sure I was getting the delivery when I needed it. She is smart and knows how to handle the fork truck w/ precision.
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Excellent service!
Easy access and friendly staff!
Great customer service by Rana Strivelli who assisted me with unique billing instructions and account adjustments related to the 2 pods I rented. Her assistance was most appreciated.
Staff is very helpful and friendly.
Kerry displayed excellent communication with regards to delivery and pickup of my UBox. She was extremely helpful and answered all questions with a professional attitude.
The staff is extremely helpful.
Rana was excellent and helped us greatly. movers arrived late 8:30pm and she stayed open so the movers could pick up our uboxes . I never went to the location so I can’t answer questions 1-3
Although I had some issues accessing my Ubox containers, the staff were very friendly and helpful. I appreciate their efforts to make things right.
Still getting the place together but the customer service makes up for any facility issues that arise.
Delivery was on time / ahead of schedule. Driver/forklift operator was exceptionally competent, friendly and helpful. I would use U-Haul Moving in the future.
Employees were very nice and helpful and extremely efficient. Terry was able to deliver the uboxes to a difficult location and picked them up right away. Extremely satisfied. Great employees.
No issues. What I expected.
Loved, loved, loved this move with U boxes. Driver was so nice to work with.
All of my boxes were delivered late. I did not receive my discount for the boxes late delivery. I was not contacted by anyone to schedule the delivery. While not an option, I did not actually visit.
I’m rating the whole company, not the Asheville facility. Rana was very helpful in the end, but the experience was very stressful because of getting one person on the phone at sending me to anot
I never saw the storage facility. Am not able to evaluate
My only complaint is not with the facility or staff but the fact that I was given the wrong address for the arrival of the U-Box when I placed the reservation. The staff here helped me locate it.
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