Customer Reviews for U-Haul Moving & Storage of South Asheville

3,025 reviews

3161 Sweeten Creek Rd   Asheville, NC 28803
(On Hwy 25 Alternate)

(828) 483-5707

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(828) 483-5707

3161 Sweeten Creek Rd
Asheville, NC 28803
(On Hwy 25 Alternate)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff were friendly, experienced and super helpful.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Julie S.  |  First Impressions 
Rating:
5.0

Facility and staff were awesome. This location was by far the best I have ever dealt with. From the lady at check out to the gentleman at return that helped me. Wish I knew their names. They desire to be recognized. Back of truck was dirty. Looked almost like there were automotive parts in there. As always, it was overall a great uhaul experience. My go to company for vehicle rental.

Brad M. 
Rating:
5.0

great customer service. nice folks to work with.

Claude Jane B. 
Rating:
5.0

Ty Ramseur was helpful and Wendy went out of her way to make sure everything was ready and she was not only professional but very caring in her service to us. I would not use any other location to get a truck or supplies. These people are great.

ElsieL H. 
Rating:
5.0

Less crowded and wonderful staff. Thanks

DUSTY B. 
Rating:
5.0

Ty is great. U Haul corporate needs to change their policy on van rentals. I reserved one weeks in advance and it wasn't there. Ty let me have a box truck for same price but I would have preferred a van. I realize this was not in his control.

Timothy D. 
Rating:
1.0

I have been erroneously charged for gas and was charged an additional 60$. I put $30.30 of gas in the truck before returning. I sent an email on 11/21 with no reply. I called on 11/23 with a promise of a call back. It is 11/26 and I have not been given a call back. You have stolen from me and do not want to correct your mistake.

Samuel C. 
Rating:
5.0

every friendly,, great place an every helpful

Christina R. 
Rating:
1.0

I don't recommend your services to anyone. You're making stupid your customers. You're charging twice your customers. I am so much disappointed with your services. You're not explaining the process to customers that if they be late just 10 minutes you will charge them twice. This is inappropriate.

Zarqa F. 
Rating:
5.0

Very understanding and was able to make the experience better for us, which is what we have come to expect having used uhal many times before.

Amber W. 
Rating:
5.0

Customer did not leave a comment.

Tonya P. 
Rating:
3.0

their system overcharged me by twenty bucks

robert C. 
Rating:
3.0

Have the equipment ready on time.

Katrina F. 
Rating:
5.0

Customer did not leave a comment.

GWEN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ross B. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Best Uhaul facility and experience I have ever used. Ty and crew clearly take pride in their work and go out of their way to take care of their customers.

Bobby M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ethan G. 
Rating:
5.0

My transaction was very easy

Juanita B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
3.0

Average only because we are still waiting on a call back to let us know when we will have access to our uboxes so we can transfer contents into storage unit

Nina E.  |  First Impressions 
Rating:
5.0

Back-up cameras and beepers on large trucks would increase safety.

Paul L. 
Rating:
2.0

With this rental center I had reserved and paid for delivery of the U-Boxes to my residence. When I contacted them for the drop I was informed that while my address was within their delivery zone they would not deliver due to the particular road being "too windy" for the driver. Yet in ours and nearby neighborhoods I have observed the roads traversed by tractor-trailer deliveries and moving vans. So why not U-Haul? I had to engage a mover for the service which cost me more money and time. I feel U-Haul should reimburse me for the added expense and shared that information and details recently by phone with a U-Haul customer service rep.

Bob E. 
Rating:
5.0

Customer did not leave a comment.

Rick G. 
Rating:
5.0

Customer did not leave a comment.

Adam C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicolas L. 
Rating:
5.0

The customer service was great! Our truck was really really old tho

ZOE S. 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating:
5.0

Ty runs a great operation, both this location and at his U-Box facility. He was helpful and understanding when problems cropped up, making it a smooth experience. I would definitely recommend this location.

Griff S. 
Rating:
5.0

Nothing keep the staff you have now

gary M. 
Rating:
4.0

Customer did not leave a comment.

AdaLiz H. 
Rating:
5.0

Keep the same energy that employee was very well and very nice would love to have All employees like him are similar to him

Kevin C. 
Rating:
5.0

Ty was friendly and professional, good drop off experience

WilliamH E. 
Rating:
3.0

Customer did not leave a comment.

William I. 
Rating:
4.0

The truck needs suspension work and the passenger door needed fixing. Felt every bump on the road,potholes,and such. Sounded like the truck was gonna fall apart.

Darrin R. 
Rating:
2.0

The owner, Ty, was great. But, his staff need significant training. My trailer was rented to someone else, but, charged to my account. Ty was able to correct everything, but it took over an hour at the store to sort it out.

Harold M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN G. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
4.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

lesli A. 
Rating:
5.0

Customer did not leave a comment.

Hailey A. 
Rating:
5.0

Customer did not leave a comment.

Tracey C. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

The staff was courteous and efficient.

Johnny H. 
Rating:
5.0

Customer did not leave a comment.

Tony D. 
Rating:
5.0

Moving is terrible, but Uhaul was great, made the truck rental quick and painless and it was no problem when I had to call and extend my rental time.

Ora M. 
Rating:
5.0

Customer did not leave a comment.

Brent S. 
Rating:
5.0

Everyone was friendly and helpful. Truck was old, but did the trick.

Cathy M. 
Rating:
5.0

Customer did not leave a comment.

Justin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cliff K. 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  First Impressions 
Rating:
5.0

I've been a patron of U-Haul over the last 30+ years. These facilities are the best I've seen.

Kurt M.  |  Overall Experience 
Rating:
5.0

Superb customer service, polite, professional, and helpful. The staff even remembered my name when I drove in to return my trailer!

Asa H. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Good location. Easy to get in and out. Helpful staff.

KIM B. 
Rating:
5.0

Customer did not leave a comment.

MaryCecilia H. 
Rating:
5.0

Friendly staff and very helpful. We rented a 6X12 and personally that's a big trailer and I think there needs to be a better process for the staff to get it loaded as it is very heavy and hard for them to move!

Tyler A. 
Rating:
5.0

Nothing... You all were great!

Patrick A. 
Rating:
5.0

They went above and beyond and were incredibly kind. Couldn't have had better assistance.

Andrew C. 
Rating:
4.0

When I picked up the trailer, the attendant had to sort through trailers to find an acceptable one with radial tires for a long trip. I thank him for that. However, that indicates that many where not up to a long trip. The chosen trailer had a mildew smell and dirt caked on the floor. Needed a pressure wash.

KELLY C. 
Rating:
4.0

There were two people inside with no customers, I was returning truck, the girl could have gotten up and come out and check me in as there was no one there as well.

Christopher G. 
Rating:
5.0

friendly staff, clean work space, great overall experience!

Omar G. 
Rating:
3.0

need to align your internet scheduling systems so staff is actually available for the time confirmed and don't have to reschedule once at the facility.

Douglas S. 
Rating:
4.0

I had a difficult time getting anyone from U-Haul to tell me where to drop off the trailer. I was put on hold several times with wait times of more than 30-minutes which was unacceptable. I started calling around the area to U-Haul sites and the people that answered the phone had no space to take the trailer and directed me to the place I ultimately dropped the trailer (They never answered the phone and their phone went straight to the central U-Haul line). I took the trailer there and was not provided any assistance in getting it un-hooked or checked out. Just directed to leave it in the lot. Not what I have previously experienced with U-Haul

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G.  |  First Impressions 
Rating:
2.0

After 20 minutes, the truck died. We were very close to the U-Haul store. It took the Manager over 1 hour to come with a replacement. We eventually had to drive there to see what was going on. The front desk Man was very rude & seem to not care at all. Manager came out, no explanation.....

Tag N. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Thank you so much! Ty and his crew are fantastic!

Adam C.  |  First Impressions 
Rating:
5.0

Ty and his crew were absolutely FANTASTIC! Thank you all for the assistance in getting us moved in to our 4 units 😂

Adam C.  |  Overall Experience 
Rating:
1.0

I have never done business with this location yet they charged thousands of dollars in rental fees to my credit card. They do not answer their phone or return calls. My credit card company is still fighting the fraud charges.

MELODY F. 
Rating:
2.0

Open the store on time. Make sure the lights on the trailer are all working.

Francis M. 
Rating:
4.0

Service at this location was excellent although the price for my hitch installation was not explicitly explained. I was told $97 per hour but when I went to pay for the service, it was $156 because I had brought my own hitch. I was never explicitly told that that was the rate when you bring your own hitch, even when I questioned the amount before the job was done.

Lawrence S. 
Rating:
5.0

The person helping me, I believe AJ is his name was super helpful and patient in answering all my questions.

Chi Young K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sydney H. 
Rating:
5.0

You have a great team working this location. No suggestions for improvement.

Alan T. 
Rating:
5.0

Customer did not leave a comment.

Phil B. 
Rating:
3.0

The guy behind the desk was not welcoming. The appointment was for 11am [I arrived at 10:58], yet the installer was scheduled to arrive at 11:30. The job was finally done at 2:30, 1/2 hour after the expected install time. The hitch installation looked fine, but tough to recommend given the above.

THOMAS P. 
Rating:
5.0

Prior to using this location, I have had pretty negative experiences using uhaul. This location is awesome. The employees I interacted with were really great. I was in and out with no wait. Thank you 3161 sweeten creek.

Jacob L. 
Rating:
5.0

Excellent, personal customer service! Went above and beyond! Highly recommend them!!

KIMBERLEY P. 
Rating:
3.0

We scheduled a 24/7 online pick up for 8 am and when we arrived and opened the App it said we had been changed to a 9:00 in person pick up- it would have been nice to know before we drove over there and had to wait an hour- and then the battery died on our way home after a very long day- service provider came quickly (30 minutes) but it was still 30 minutes we did not want to be stuck in a U-Haul after a very long day. our 12 hour day turned into a 14 hour day and our help at each end of the move was also inconvenienced and had to wait an hour. Over all I am hoping I don't have to rent a U-Haul again for a long time!

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Sammy C. 
Rating:
5.0

To be sure the receiver is level, I would like to return to the site and have them take a look.

Steven A. 
Rating:
1.0

I was charged two days for a one day rental and still haven't seen the charges adjusted

Aaron G. 
Rating:
3.0

Have more than one person working.

Will L. 
Rating:
3.0

The installer arrived at the Uhaul site 15 minutes after my appointment time. He installed the trailer hitch very quickly…about 25 minutes. When I got home I discovered that the installer had placed a section of the car's plastic belly pan cladding in the back of my car. The installation instructions on the Uhaul website call for trimming this plastic panel and reinstalling it. It's not a big deal, but I was disappointed. I probably would go back to this Uhaul store, but I'd be vigilant.

Larry H. 
Rating:
2.0

Customer did not leave a comment.

KIMBERLY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
1.0

My appointment was canceled last minute and then not rescheduled for months. The hitch department or customer service rep was almost impossible get ahold of. 30-60 minutes on hold just to talk to someone.

Seth H. 
Rating:
3.0

Answer the phone

Willa E. 
Rating:
5.0

The staff that helped my husband through a disaster of a move went above and beyond to assist him in every way possible! Thank you so much for the assistance!

Marcos B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Outstanding customer service. There was a glitch in the scheduling system and they still worked with me and got our hitch install the same day. Outstanding job by the guys.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Susie P. 
Rating:
5.0

Customer did not leave a comment.

LINDA C. 
Rating:
5.0

Customer did not leave a comment.

Anne P. 
Rating:
5.0

Customer did not leave a comment.

tamra A. 
Rating:
5.0

Customer did not leave a comment.

Clifford F. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

The guy that was working was by himself unsure if any other staff was there ,he had 3-4 people waiting and managed to help all of us. Didn't catch his name but 👏🏾 GREAT JOB

joanna B. 
Rating:
5.0

Really easy to deal with owner did my transaction really nice guy. Truck was fine turn in was easy. Would recommend this location.

Paul Z. 
Rating:
5.0

This location is the best. Customer service is above and beyond anywhere else I’ve ever been.

Karen E.  |  First Impressions 
Rating:
5.0

Ty and AJ were super helpful. I would highly recommend this faculty. It's always clean and the customer service is above and beyond.

Karen E. 
Rating:
5.0

The Sweeten Creek Road facility in Asheville NC is amazing they made the moving experience a much more pleasant task! Thank You!

Renee R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dalton W. 
Rating:
5.0

Customer did not leave a comment.

Louise D.  |  First Impressions 
Rating:
5.0

This establishment is top notch! Everything is clean organized so well put together. I inquired with another U-Haul establishment locally, and there was simply no comparison between the two. Easy return with my trailer - amazingly clean storage units - multiple carts free for us. The overall attention to detail at the sweeten Creek facility was tremendous. Highly recommend.

Melissa S.  |  First Impressions 
Rating:
5.0

Love these people! Very grateful to have such a nice local facility with kind staff/management. Super clean & well maintained. I did end up with some moisture collecting in a few boxes that had books. I believe it was condensation from weather on the industrial building, so be aware of storing paper materials. Maybe a neighbor spilled. I’m not sure. Otherwise: quick, efficient, kind & helpful.

LAUREN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

I picked up the truck and it was covered in dust could barely see out front window. I drove straight to flooring business and loaded the back with wood flooring, as soon as weight was added the back tire looked flat. I then realized there was a large 2 gash in the sidewall and the tire was completely flat. I could have died going down Old Fort mtn with a load of wood and a flat tire rubbing the other tire. When I called Uhaul repair line they sent a repair man from 2 hours south in a different state. I had to wait 3.5 hours for the repair and i missed day of unloading. Then when I returned the truck I was charged $2 for over miles even though I drove straight home! very frustrating experience

Ben A. 
Rating:
4.0

I don't even know how to write a review of Uhaul. I gave the location that my Uboxes arrived at 4 star because the other location I shipped my boxes from in Denver Colorado was so incredibly awful. I dont blame the staff, but the management for exploiting their employees and taking advantage of their customers. I literally feel sick every time I have to go to call or go to Uhaul. It is never easy, staff is overworked, and undertrained because the turn over rate is out of this world. It wasnt any different this time. Picking up my Uboxes in Denver Colorado was beyond awful. There were three people ahead of me in line and I waited over an hour both times I stopped by to pick up my boxes. There were at least 20 people behind me in line with 2 employees. They people behind me were probably there all day. The atmosphere was so incredibly negative. Staff and customers yelling at each other. Staff feeling overwhelmed by seeing such a huge line with no support. Eeek, I put my headphones on and just took deep breaths. Finally when it was my turn, the associate stated it was his first week and had no idea what to do with U boxes. Through patience and mindfulness I eventually was able to pick up and drop off my boxes. They somehow made it across country. I was seriously doubting that would happen and upped my homeowners insurance. When I finally made it across country, I called this location to get access to my ubox. I had to get some necessities for our baby out. The person on the phone told me she did not know how to set up access and went out of her way to tell me that her associate who comes in later, also does not know. Cool. I called Uhaul's main # for help. That person chuckled and laughed and told me I have to call the store I just called. Cool. I was eventually able to get access to my stuff but they told me it would take a couple days, no exceptions. The day finally came for me to get access to my box. I showed up at the warehouse. (Let me just stop real quick and say how awesome the warehouse employees are). I went to the warehouse and unfortunately the wrong box was pulled out. I was expecting to get told to come back in a few days as it apparently takes that long to get your box. The staff member was awesome though. Somehow, It didnt take a couple days. He took his forklift in and brang the correct box out within 2 minutes. Hmmm wonder why the store told me it takes a couple days to get your box?? Anyways long story short, I came back to the warehouse two weeks later to get my boxes to unload them. Again, I arrived with an uneasy feeling in my stomach as my prior experiences at Uhaul have usually been a long uncomfortable expeirence. A staff member named Darian helped me get my boxes. He was Awesome. I so appreciate him. If it wasnt for him I would absolutely hate Uhaul instead of just despise them. Please take care of your employees like Darian. He makes your company, unlike the greedy management who provide minimal staff, exploits the staff it has and takes advantage of its customers. Kind Regards, Jake

Jacob L. 
Rating:
2.0

I never received a email saying my pickup loci had been changed so I waited in line for over 30 minutes at fist place. Then when I arrived at correct location only one person working so I was first in line but he was outside helping another customer so I once again waited 30min.

Tami S. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Brent K. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN B. 
Rating:
4.0

AJ and Tyrone were amazing!

Leeyla K.  |  Overall Experience 
Rating:
5.0

Although very busy the manager handled the customers very timely and efficiently. He handled each customer and had a great friendly attitude.

Richard S.  |  First Impressions 
Rating:
5.0

The guys were super friendly and helpful.

Anthony P.  |  First Impressions 
Rating:
5.0

Great

Cagatay Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin W.  |  First Impressions 
Rating:
5.0

Ty and all of the staff were helpful and very friendly. They helped back my car with it's trailer, so that I could load!

CONNIE V.  |  Overall Experience 
Rating:
3.0

I wanted to redeem my free month rent on a storage unit for renting a one way truck months ago. I went in and was given options. The gal seemed nice but a little aloof. She shared with me she was leaving the company and complained about her co-workers. She asked me for my phone number but told me it wasn’t in the system but then found it. She asked me for a photo of my ID and texted me the link but it was already in the system. She took me to my unit but it was filled with stuff. She again complained about her coworkers. She found me a vacant unit thru an app on her phone and when she went to open it, a loud alarm went off. I’m sure that she knew that would happen so a heads up would have been appropriate as it was loud and I was startled and a little annoyed at the amount of mis-steps I was experiencing. She did not tell me the hours of access which are also not listed online so I had to call to find out. Upon leaving, I stopped into the storage areas restroom to wash my hands and the soap dispenser was missing the part where you push to get soap out. That means people have to fumble around to make it work, contaminating the soap dispensers inner workings with their dirty hands. Come on Uhaul, you can do better. Not sure if this is standard, but an employee had hosed off his car in the front of the building. The gal helping me whined to the guy that she wanted her car washed bec/ it had been 4 years which made me wonder what the inside of her car must be like. I also learned that I can’t get another month free of storage after I rent another truck in the coming weeks. She tried to explain it to me but she started talking about a nearby Uhaul location but referred to it as Sweeten Creek which I thought was the location I was at which made me question if I was at the location I initially wanted to store things at. I was at Sweeten Creek so I’m not sure what she was talking about but I’m disappointed to hear that if I rent one way trucks two different times, I only get one month free of storage and that you offer to first month free to people who don’t rent trucks. Most places do but if I knew that with what I know now, I would have searched other storage company options. I usually don’t leave reviews but since I received both and email and text message from Uhaul, I thought I should. Not trying to sound like a Karen but Uhaul asked…TWICE so here you go

Erin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sydney P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NATASHA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle S.  |  First Impressions 
Rating:
5.0

Ty backed up my car for me, to make sure it was done properly!

CONNIE V.  |  First Impressions 
Rating:
4.0

Some miscommunication between the assistant and I left left us in a slight bind , but the manager (Ty Ramseur) was most accommodating and went out of his way to make things right. We are glad to have our possessions stored at this Asheville, NC facility.

Kurt M.  |  First Impressions 
Rating:
5.0

Ty the manager was very helpful and the staff were all polite and all hard workers. Thank you

Sara W.  |  Overall Experience 
Rating:
1.0

Our storage was flooded, and we were not notified. When we moved our belongings out of storage it was then we discovered wet belongings. Fortunately, nothing was permanently damaged, but we called and told them our stuff got wet. They have drainage issues at this location and I would not recommend for that reason.

Gene S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron V.  |  Overall Experience 
Rating:
5.0

Seriously helpful, pleasant and knowledgeable team.

Matthew C.  |  First Impressions 
Rating:
5.0

Ty was very patient and informative. I felt secure leaving my items at this facility largely due to his knowledge of, and dedication to his work. I’ll definitely be referring my friends to this location for their storage needs.

Audrey J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D.  |  Overall Experience 
Rating:
5.0

The general Manager (Ty) was very helpful in working with me to coordinate my helpers who were to move stuff out of my UPods and into the storage facility.

Laura B.  |  First Impressions 
Rating:
4.0

Employees were very helpful and the whole process was smooth.

Sally D.  |  Overall Experience 
Rating:
5.0

The young man, can't remember his name, young African American kid is excellent. He was beyond helpful, knew every aspect of the job, and had excellent customer service skills. You should promote him, having someone that good on your staff should be recognized and utilized. You are a fool if not promoting him and utilizing his skill. I'd hire him.

rob r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sade J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abigail B.  |  First Impressions 
Rating:
5.0

I'm disappointed the rate i paid isnt prorated for the time i was in it this month.

Kenneth B.  |  Overall Experience 
Rating:
2.0

The facility itself is good, just the unhelpful staff. I understand being short handed. But a better attitude is required for repeat business.

Cimone T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KASSANDRA O.  |  First Impressions 
Rating:
5.0

The staff was particularly helpful.

Glenn L.  |  Overall Experience 
Rating:
5.0

I was confused about the last bill. I called the Asheville office and the office was very helpful in explaining the final bill to me. Very friendly and professional and curtious.

David P.  |  Overall Experience 
Rating:
2.0

I made a reservation for a drive-up unit when I got there they didn't tell me there were no Drive-Up in it they set me up with a unit that was climate-controlled and it was costing me $50 more a month than the drive-up unit that I had reserved that was not available even when I reserved it very disappointing had to go to a different storage facility

Donna L.  |  Overall Experience 
Rating:
5.0

friendly and helpful staff and a very nice facility

JOHN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Michael O.  |  Overall Experience 
Rating:
5.0

This facility is well organized and the crew was totally awesome

AQUILA M.  |  First Impressions 
Rating:
5.0

The staff was wonderful. Of this move, my experience with Uhaul South Asheville was the easiest, and friendliest, and that matters!!!

Sherri R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bradley T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTOR J.  |  First Impressions 
Rating:
1.0

I enjoyed their service, until Covid hit and I lost my job. I asked them if I could pay on it in smaller amounts until I got back on my feet, they told me no it had to be the whole amount or I couldn’t pay anything. So it kept adding up. I kept in contact with staff VERY frequently on my situation. I’m 25, on my own. They sold all of my belongings for $30…

Jennifer M.  |  Overall Experience 
Rating:
5.0

very accommodating, courteous and helpful. Thank you

Jakeitha H.  |  First Impressions 
Rating:
5.0

Smooth no contact process!

Thomas H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DANIEL S.  |  Overall Experience 
Rating:
5.0

a step above other storage facilities in the area of Arden/Fletcher

THOMAS G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bruce L.  |  Overall Experience 
Rating:
5.0

The staff were EXTREMELY helpful. There was an unfortunate experience with another storage customer, but the staff went above and beyond to resolve it. The staff's help made a HUGE difference in my first day in Asheville. I'll never forget it.

Sherri R.  |  First Impressions 
Rating:
4.0

Thank You for all the Help. Your agent/employee was Great!

Kimberlee L.  |  First Impressions 
Rating:
4.0

The unit was fine. It was close to our house, which made it convenient. My only complaint was that the person behind the desk was often out on the premises somewhere. We had to go find them to ask questions or buying tape, things like that.

Melinda l.  |  Overall Experience 
Rating:
2.0

There were rat droppings all over my belongings and a rat had chewed through several bags and some things had to be thrown away

KRISTI L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rodney J.  |  First Impressions 
Rating:
2.0

I could not access the building to move in at 7PM. I called the manager and got a voicemail. Then I texted the number but she responded that she was on leave. I then had to ask her for the backup contact, she did not initially supply the information. Thankfully Steve was immensely helpful and figured out that our access was for "store hours only." Once he fixed this we could enter the building but the sliding doors were locked. We had to move mattresses and a couch through the man door. Overall it was very inconvenient but would have been much worse without Steve!

Sydnee H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marisol A.  |  Overall Experience 
Rating:
2.0

2 staff workers called the police on my wife for voicing her opinion about the service and conflicting employee understanding of a policy as we were told. The two employees were very disrespectful and started taping us with their phones and refused to finish offering service. At that time we were told we were trespassing pointed towards my wife. Though we have rented units, trucks and bought packing equipment from u-haul, we will never use u-haul for anything again. We waited for the police to arrive (while being told we were trespassing as we waited by the two staff members). We appreciate the Asheville Police Officers service and seeing the silliness of the incident. With increased crime in this area such an inappropriate use of the Officers service. Will post this on other media forums.

William P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

janice b.  |  Overall Experience 
Rating:
5.0

Friendly helpful staff

Noah S.  |  Online Move In 
Rating:
3.0

The staff is great, facility looks clean. My biggest grip is that I rented a drive up storage unit; however they have so many trailers in the yard that it is impossible to drive up to my unit. Makes it very difficult to move in an appliance with an 18" step.

ANDREW G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MELINDA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUZANNE H.  |  Overall Experience 
Rating:
5.0

Everything was done professionally

Gabrielle R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julie r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gwen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZACHARY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret S.  |  Online Move In 
Rating:
5.0

Everything was excellent. The only part I don’t like is that U-haul does not prorate the bill. I no longer needed my unit, as I rented a larger unit elsewhere and combined my things. I had three weeks left before my next bill was due, and now someone else can rent it free for thirty days. U-haul’s 30-day rent-free policy is misleading in some cases like mine. I already paid full rent and 3/4 was remaining. I should be refunded ~ $96.75 and U-haul should let the new customer rent for 30 days free, as per the policy and not on my dime.

karen m.  |  Overall Experience 
Rating:
5.0

Great place! Rana was there alone while it was a very busy Friday afternoon! She moved fast and efficient.

ADAM R.  |  First Impressions 
Rating:
4.0

The onsite staff were easy to work with and the facility is excellent. The online website is not user friendly. The responses were not consistent. I did not get confirmation of my selection and had to call to confirm that my truck was ready and the storage space was available.

Susan Z.  |  Online Move In 
Rating:
5.0

The general manager and staff gave the extra effort to help us during a difficult move.

TED A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara B.  |  Online Move In 
Rating:
5.0

Rana is a true asset to your company. She's very friendly, professional, and has a strong work ethic. She also has a strong desire to help others. Do everything you can to keep her! :))

Jamie C.  |  Overall Experience 
Rating: