Customer did not leave a comment.ROBERT M.
Customer Reviews for U-Haul Moving & Storage of South Cypress
Cypress, TX 77433
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truly an excellent experience. Daniel in Cypress was amazingly kind and courteous as well as knowledgeable.Shareece S. | First Impressions
Always great!TINA L.
Sara and Brittany are so helpful. Awesome team!!!Aria T. | First Impressions
Daniel was extremely nice and helpful, made my decision to rent a storage unit easy. Everything was fast and very informative.Jennifer S. | First Impressions
The guys were very helpfulMICHAEL D.
Small mishap with the billing was taken care of and we were accommodated with a late drop-off. Very good overall experience.ADRIAN F.
Customer did not leave a comment.IMELDA D.
Customer did not leave a comment.Steven B. | First Impressions
Nice place, friendly people. Did not notice any improvements needed.KEITH K.
Customer did not leave a comment.Devin L. | Online Move In
Well done all around especially on a rainy day!!!GLENN T.
This location is perfect ðŸ‘ŒðŸ¾LORENZO R.
Customer did not leave a comment.JAVIER R.
Although the signs inside indicated water resistant there were obvious signs of caulking to fix a leak. There was significant leaking in mom's attic on both sides. I believe the truck needs those areas fixed before the next rentalJEFFREY G.
Good peopleJEFFERY ISAIAH R.
Customer did not leave a comment.LATONYA S.
Customer did not leave a comment.SHARON T.
Fransico was excellent. Amazing customer service and he was super helpful providing everything I needed.Samantha P. | First Impressions
I was not satisfied when I returned to drop off vehicle. I was told to go on website to return. I tried to go on website, no luck. I even used another phone, still no luck. I called GM that was on lock box for assistance. Left message, no response. I was charged for this, I'm not happy about it at all.SHAWN T.
Brittany was quick and efficient but the guy who checked me seem to be not knowledgeable with the check in processCHARLES S.
Customer did not leave a comment.sara W.
Awesome and friendly staff!!!TINA L. | First Impressions
I love this location and Brittany the Manager is amazing...she deserves a raise. She goes above and beyond the call of duty. World class service from all the employees that I have dealt with at this location. I'll actually pass up other locations just to give this branch my business. Thanks!DONALD W. | Overall Experience
Customer did not leave a comment.QADIR M.
The computers were down so It took a long time to check out but check in was easy. I actually brought the trailer back sooner than expected. but it took a while before I got my credit in my credit card. actually I had to call to get my receipt.RICHARD C.
Customer did not leave a comment.Russell S.
Customer did not leave a comment.Mercedes J. | First Impressions
Very helpful staffKIM R.
Customer did not leave a comment.KEVIN M.
Great people.Armadno S. | Overall Experience
This is the best Uhaul I have ever been to excellent customer service and friendly people Danny in particular was a great help and an asset to your team.Wiliam Z. | Overall Experience
Uhaul didn't inform me they had other options such as using a truck to load and store my things until my house was ready for move-in. Instead I was only able to book a 5' x 8' box. The movers who came to load it informed me I could've rented up to a 26' truck. Would've been nice to know that. Then on the day of re-delivery, uhaul couldn't locate my box despite me providing reservation #, order #, and job #. It arrived late, so the original pair of movers I hired were no longer available at that time. My two teenagers had to help one mover by himself unload the box when I originally hired 2 movers. This wasn't the movers fault, I blame uhaul, since the original movers had to wait HOURS on the south Cypress uhaul facility to locate my box. My kids are a 15 yr. old boy and 18 yr old girl, and they don't have the strength to move heavy items. This resulted in several deep scratches to brand new wood flooring. Again, I indirectly blame uhaul, bc we were getting the contents of the box at 4:00 PM instead of between 8-10 AM like we were scheduled, and had they been on time, the movers would've handled that, not my kids. At one point when trying to locate my box, the uhaul rep asked me if I could describe the lock that was on the box. When I did, I was told "we think we found your box". It wasn't very reassuring to know there aren't systems in place to ensure boxes are stored and catalogued accurately, and that my box was being identified by a generic master lock that anyone could purchase at any store. I was also told their computer system crashed the weekend before my scheduled delivery. They just seemed very unreliable and the experience became very stressful. Being called by the movers and told "we've been here at the uhaul facility for a couple hours now, and they can't locate your box" was very unsettling. Big thumbs down.jennifer T.
Customer did not leave a comment.LINDER C. | Overall Experience
Was told to return the truck at 9am the next morning, then received a text and a call stating to bring it back by 12pm. 3 hrs after I got it. The mileage was off and the gas was off. They tried to charge for more mileage. When I reserved the truck 2 weeks in advance, I received to pick up and drop off close to my location. They called the day before and said they didn't have my truck there that I had to pick it up several mes away. They just want you to pay for more mileage. I will never rent anything from any UHAUL place again.TILISHA P.
Everything was great!DONALD W.
Really nice people working thereMarcio B.
Have correct mileage informationJAMAAL C.
Even though, I chose a storage facility closer to my home in San Benito Tx, but the staff at this location was very helpful and extremely friendly, too friendly....Jason S. | Overall Experience
Customer did not leave a comment.bECKY C.
Danny and Becky were great great serviceABELARDO L. | Overall Experience
Keep it the way it is good teamABELARDO L.
Servicio muy bueno y práctico, facilitó todo...Crispulo G. | Overall Experience
Customer did not leave a comment.MICHAEL E.
Great team over all. They have a great boss.Gerson V.
Customer did not leave a comment.Denita F.
Customer did not leave a comment.RICHARD P.
Customer did not leave a comment.ALEX LYTAI VAN N.
Customer service at this location is some of the best I have experienced in the last year. The manager took care of all my questions and was prepped and ready for me to pick up the equipment. I will rent all my equipment from this facility going forward even thought their are closer locations.COLIN C.
Your employee Alexander was a tremendous help on such short notice. He was polite, respectful and very knowledgeable on what he was doing. I will definitely come back on my next moving needs. Customer service was exceptional.Cristian P. | First Impressions
The staff was kind. They were welcoming. It seems like the chemistry is perfect. They were helping each other and never neglected any task.MARREIO E. | First Impressions
Keep up the excellent customer service.MICHAEL O.
Customer did not leave a comment.JUSTIN R.
Customer did not leave a comment.KELSEY K.
Customer did not leave a comment.JELISSA F.
Customer did not leave a comment.Valerie G. | Online Move In
Customer did not leave a comment.Hugo F.
You can't improve on perfection!!!JEFFERY W.
Got there 7am customer representative was greatTAMMY M.
Everything was wonderful and Ms. Brittany is amazing. She is a true asset to the UHAUL family. I'll always give this location my business and refer others here, even if it might be out of the way at times. Great customer service all the way around. 2 ðŸ‘ðŸ¾ðŸ‘ðŸ¾ up...and 5 ðŸŒŸ ðŸŒŸ ðŸŒŸ ðŸŒŸ ðŸŒŸ!DONALD W.
Whoever set up trailer storage there at your facility must have had a trailer! It was by far the best set up for parking trailers that I have ever been at. When I get another trailer your facility will be my only stop, even if I have to wait for one to come open, I tell all my trailer friends about you facility! Thank you so much for caring!gilbert t. | Overall Experience
I was told at the time of my pick up ( at a different location than original), that if I returned the truck ahead of the allotted time frame that I would get prorated. That turned out to be a lie. This lie caused me to leave a sick family member that I could have stayed to comfort for an extra day or two. When I returned the truck, Yuba City U haul gave me the Phoenix number to call, and they informed me that this was a false statement. I called the Cypress Texas U haul and talked to the General Manager, and the only she said was I trained the agent and that should not have happened. That LIE caused a lot of disruption in this whole grand scheme of things. I am not a complainer, so this is serious business to me. I am only writing this to your firm for the moment. If your company does not rectify this issue with me then I will be forced to go on every social media site and put down what I have written here.. I had 4 days left with the truck to use, deferring this time being under the impression of getting prorated.. You lied. If this practice is indicative of how you run your business, then I will take my business to one of your competitors from this time forward. Very sad. No Gold Stars for you. Sincerely Michael BrownMichael B.
All goodJALAL K.
Customer did not leave a comment.STUART H.
The staff was friendly and accommodating to all my needs.Armadno S. | First Impressions
Sales people super nice and friendly, made the rental experiance easy.Sharleen C.
The staff is always friendly and helpful.RICARDO S. | Overall Experience
Customer did not leave a comment.RAUL P.
Great service, and they have good equipment.MAYA A.
Customer did not leave a comment.MORDECAI H.
Customer did not leave a comment.Thomas S.
Daniel was very helpful and courteous!Antonio G. | First Impressions
Customer did not leave a comment.RUSSELL L.
in my opinion this is the best company. always gets me out of trouble. and very professional all his work team. very happy with uhaul. Whenever I can I will use it. thanks for your serviceYAILEXI L.
Staff at this location was very friendly and helpful.Carlos V.
Customer did not leave a comment.LYDIA D.
Customer did not leave a comment.KEENAN J.
Excellent customer service!ROY M.
Customer did not leave a comment.LARRY W.
This team was very helpful and made sure I was good with my truckMICHAEL D.
Customer did not leave a comment.YOEL P.
very helpful and and professional peopleHENRY REED C.
So helpful and friendlyJames B.
From start to finish the staff has gone over and beyond the call of duty. Volunteer to help me in every arena before I could ask for help.LANCE T.
Great place, and helpful staff. ThanksClay J. | Overall Experience
The representative that I had the pleasure to interact with was amazing. The vehicle that I received was in amazing condition and the overall experience was perfect. The only issue that I encountered was when I dropped it off after hours. The crew at night was very short with me and logging into the self return did not work at first.Daniel D.
Customer did not leave a comment.LATISHA B.
The truck ran horribly and not to mention the HORRIBLE customer service and management. I put in a wrong date for my pickup, online, so I called the store and spoke to a young lady who said â€œ No, problem. I will correct the date and text you. â€œ I asked what time I had to have the truck back and she said 6pm- which was great because I got off at 5. Long story short, the next day , the called the authorized driver, NOT me- card holder and made a second charge on my account , without my consent. When I rec'd the notification, I called and explained what had happened, the â€œ managerâ€ said that if I could show him the message from the young lady, he would refund me the extra day's charge that he sent me. When I dropped off the truck and went to check out, he not only did not refund me , he was an ASS. He was sarcastic and did not even attempt to give me any type of assistance, even though I showed him all types of proof . He simply made excuses for his actions by leaning on a contract that I DID NOT SIGN. I did everything online, so how does my â€œauthorized driverâ€ who only came to pickup the truck, have authority over MY CARD and get calls about charges and not ME?!? I will NEVER use UHAUL again. To think, I spent $131.00 to pick up a mattress and box springs!!!SEWARD L.
Customer did not leave a comment.JOSEPH F.
Customer did not leave a comment.Dave C.
Wonderful service. Extremely helpful and friendly.Mary B.
Customer did not leave a comment.SCHEHERAZARDE G. | Overall Experience
The workers were very professional and very helpful every time I would definitely recommend to friends and familyJoezette w. | Overall Experience
Customer did not leave a comment.Benjamin T. | Overall Experience
Customer did not leave a comment.Hector W.
Everything was excellent the workers was very much helpful and professional I would definitely recommend it to friends and familyALBERT W.
Customer did not leave a comment.ROGELIO G. | Overall Experience
Hated to leave and only left because I was permanently relocated my travel trailer. This place was one of the most affordable places that didn’t go up in price every month!Sandra B. | Overall Experience
Customer did not leave a comment.Ibrahem T.
Great friendly serviceShanetta M. | First Impressions
Customer did not leave a comment.Araceli V. | Overall Experience
Customer did not leave a comment.DONALD S. | Overall Experience
Customer did not leave a comment.SUMMER W. | Overall Experience
Customer did not leave a comment.Dedric L. | Overall Experience
Customer did not leave a comment.Alan O. | First Impressions
Customer did not leave a comment.Ervin H. | Overall Experience
Customer did not leave a comment.Lashaunda S. | First Impressions
The bathrooms smelled good.John 1145 D. | First Impressions
Brittany is wonderful service very friendly and very helpful, make the process easier and explain each doubt that I hadGaspar L. | First Impressions
From the phone call reservation with Brittany to the time where I picked up the truck with Alex, it was so simple and easy. They were being covid safe and explained my contract very well. The vehicle was very clean and they even made my return so simple. Thanks!DANIEL S.
Customer did not leave a comment.Laura L. | Overall Experience
I will be back in the near future thank youSIRENA T. | Overall Experience
Every staff member was helpful and made the whole process easy.RICARDO S. | First Impressions
Equipment was clean and appeared to be in good condition.Micheal P.
Great stuff very helpful. Britany was very helpfulERIC P. | First Impressions
Customer did not leave a comment.GWENDOLYN J. | First Impressions
Customer did not leave a comment.ANTONIO G.
The attendant who waited on me was the best in service. The exemplifies the very meaning of the word. The was friendly and fun to work with. Never felt like he was a stranger. I don’t think it gets any better than that. Awesome experience.Sandra P. | First Impressions
Customer did not leave a comment.Rhonda M. | Overall Experience
Special thanks to Danny and Britney they were so great and helping went beyond Their dutiesABELARDO L. | First Impressions
Customer did not leave a comment.Gustavo G. | Overall Experience
Very professionalVICKI S. | First Impressions
The facility is clean, up to date and easily accessible. Drive-in bays help when loading or unloading during inclement weather. The folks are very helpful and friendly.ROGELIO G. | First Impressions
Daniel Smith and Brittany were informative , professional, and exceeded my expectations . Excited to be doing business with such a great team.Cornelius B. | First Impressions
No commentsJuan M.
Customer did not leave a comment.Antonio B.
Customer did not leave a comment.Ashley V. | Online Move In
Customer did not leave a comment.Christina K.
Customer did not leave a comment.JEREMY J.
Customer did not leave a comment.JADA F.
Me encanto la atención de sus trabajadores la manager fue muy paciente con mi inglés y muy profesional lo recomendaría siempreMarianela B. | Overall Experience
Customer did not leave a comment.WILLIAM S.
Very friendly and helpful. Excellent customer serviceKARILYN D. | First Impressions
Excellent customer service! Very friendly & extremely helpful!KARILYN D.
Customer did not leave a comment.ISIDRO D.
The wrong lock was on the truck so it took me 40 minutes to get into the truck in the cold. When I initially set up the truck I asked for an appliance dolly but when an agent moved my reservation it was left off so what I needed the most was not available to me for another 30 minutes. I ended up having to lift a dryer and a washer. It was not UHauls best day in my opinion. The truck was fine with no issues.Amanda H.
Whatever your paying the the lady who runs this location it isn't enough. Went out of her way to make it right with me when the location I requested reserve from didn't have the vehicle I needed and had to drive over an hour to this location. Put this woman up for a promotion or a raise. You'll want to keep her.CHRISTOPHER W.
The General Manager doesn't answer the phone when needed and it was before 10:00 pm the storage place was open and we had a family member stuck in the elevator and her name is on the wall just in case of emergency and it was over an hour before she called us backDedric L.
Everyone was helpful and professional specifically Mrs Rayburn. I definitely recommend this location.ROBERTO V.
Customer did not leave a comment.Gerson V.
Brittany Rayburn has been such an amazing person to deal with from day 1. We have been using this U-Haul location for almost a year, renting the Cargo trailers monthly for our business. We are no longer using the cargo as much, however, we have now moved to rent parking space to park our own trailer now, and once again, Brittany has just been nothing but great at assisting us and helping us with the whole process. She always makes us feel like we are her only customer.JIMMIE C. | First Impressions
This is my go too U-Haul, I am moving from west Houston to the katy area, We rented a truck last Sunday then a truck Tuesday. I could not ask for a better place to rent from, They are very eager and happy to help you with what every you need, picking up and returning it for check in is so easy and simple they make it that way, everyone is so nice and great. The manager Britney is so nice and very helpful. Thank you to whole staff and I can't wait to rent again. Jack WilsonJack W.
Customer did not leave a comment.JACK W.
15 ft van was really clean inside and out. In pandemic felt the cleanliness was very safe to drive. Employees @ FM 529/ S. Cypress were also very helpful.Robert B. | Overall Experience
Customer did not leave a comment.Ferrell F.
Customer did not leave a comment.ANTHONY C.
Friendly staff and management is pretty amazing as well! I would recommend this place to anyone!JOSE C.
Customer did not leave a comment.JOSHUA G.
Insects in the units and floors inside the units were dirty.DESMOND K. | Overall Experience
Customer did not leave a comment.Misty C.
Just wish the storage was a little cheaper so I could afford to keep my stuff there for many years.joseph q. | First Impressions
Keep up the excellent knowledgable and friendly customer service.DAVID G.
Great staff! Knowledgeable, friendly and helpful!HEATHER N.
Awesome ServiceABIGAIL M Z.
The units could use a bit more light, but otherwise excellent!Rin B. | Overall Experience
The truck smelled like dog food and had smashed dog food in it. Looked like someone tried to sweep wet dog food up, only smeared it. We are also charged for a dolly that we did not ask for or use, it was in the truck when we picked it up.KENNETH W.
Customer did not leave a comment.THIAGO P.
Brittney and her staff are so wonderful! They have treated me like family since I’ve known them. I would recommend U-Haul especially U-Haul on 529 to anyone who’s looking for a trustworthy storage or to assist with their moving needs, this is the place........Love’em!Sharmaine S. | First Impressions
Brittany and Daniel were very accommodating and helpful. Francisco was very helpful also. We really felt special with all the attention we received!Robert B. | First Impressions
The Manager was so knowledgeable. She knew her stuff real good. All the staff was very helpful. I would recommend to come here if they want good customer service.Erica G. | First Impressions
Customer did not leave a comment.Stephen A. | First Impressions
Everyone that I have spoke to in person or over the phone has very helpful and welcoming. I love this facility and wouldn’t go anywhere else. Thanks and happy holidays .Sharon M. | First Impressions
The 2 young men that helped me were very professional,kind,considerate and very helpful!!! They deserve some kuddos!!ROY M. | First Impressions
Customer did not leave a comment.EDUARDO B. | Overall Experience
Customer did not leave a comment.Bunny N. | Overall Experience
This was one of the best managed storage facilities! Well lit and very clean! Wonderful staff.Angel G. | Overall Experience
Our move in was excellent. Staff were knowledgeable and helped streamline our visit so that we could get back to our move. Would definitely recommend to anyone looking for storage!Aaron W. | First Impressions
Super Nice Staff and very knowledgeable about storage space. Michael even help me with my big refrigerator. Thank you all for your help. I will tell all of my friends and family about this place. SUPER COOL!!!ARTHUR M. | First Impressions
Best customer service around never had a problem ask for assistance in getting a 24hr code at 7pm help me right away high recommend this place for all your moving needs.Aaron M. | Overall Experience
Customer did not leave a comment.SUMMER W. | First Impressions
The two gentlemen on staff on August 29 were very polite and helpful! They took the time to walk me through the process. They were VERY professional. I’m happy to have selected this locationDeig Aaron S. | First Impressions
Very polite and new a lot about his workSERGIO D. | First Impressions
elevator broke duting my first week as i was moving inMary J. | First Impressions
Customer did not leave a comment.Michael B. | First Impressions
Brittany was a pleasure on the phone telling me all the options for my needs and had great customer service! Also, Joe was a delight making sure I understood how to access my unit and all with a great attitude! Best customer service EVER!Carolina C. | First Impressions
(Husband Mike is filling this out) Management is a joke. Joe was the only decent employee there. Brittney needs a class on class and customer service along with etiquette and a course on how to deal with people that essentially pay their salaries.Denise F. | Overall Experience
Great helpful staff. We were renting a medium Uhaul truck for 24 hours to assist us from our hour & moving into storage . ( Just sold our home.) We were planning use the truck to put our things in storage with another Storage Company. Upon arrival were told a 2nd floor storage unit was not available instead it was 1st floor & NOT climate controlled. We called the Uhaul staff where we rented the truck. It is just what we wanted & needed. 2nd floor Climate Controlled. It is a brand new building so very few Spaces are presently Leased. The only concern we have is the RAT trap that was in our unit. I put all my soft goods in Rubbermaid boxes for protection but boxes for the rest. We’ll see & hope/pray the rats steer clear of our stuff. But the staff was great & very helpful.KENNY S. | First Impressions
I love that you have climate control units. They were clean and well kept, looked brand new. I do like the fact that there is an alarm system in place. Thank you for keeping my things safe.shelia l. | First Impressions
Brittany was the best.Tracey C. | First Impressions
Brittany and her team were awesome. The facility was nice and clean I would definitely recommend this location to friends and family .SCHEHERAZARDE G. | First Impressions
Customer did not leave a comment.Jade R. | First Impressions
I have visited numerous storage facility through the years for my own personal use as well as others, for the first time a storage facility that hit all the check boxes, 1. Staff Tony and Dave Excellent. 2. Easy access including staff 3. Neat ,organized, clean 4. Restroom impressively clean Thanks for the great experience, by the end of the day of felt ownership, It left a greater impression on my 8 year old Son who was also impressed .obediah l. | First Impressions
very helpful associates, and the manager goes above and beyond to be helpful. Facilities are very clean and love that the facilities have propane available to RV users! Love that. One other suggestion for your next mostly RV storage, add a dump station! Would be happy to pay a small fee each time it's used for the convenience and I'm sure others would also. Again all associates are top notch and I really appreciate that!Pamela D. | First Impressions
Customer did not leave a comment.Nancy W. | First Impressions
The staff at this location went over and beyond to make my process as easy as possible. Thank You and continue to stay safe during this pandemicAshley K. | First Impressions
Customer did not leave a comment.robert w. | First Impressions
Customer did not leave a comment.margaret M. | Overall Experience
Very pleased with the entire staffWillie D. | Overall Experience
The manager was very friendlyALLEN S. | First Impressions
Customer did not leave a comment.Federico M. | First Impressions
incredible experience, everyone who works there is friendly and knowledgeable. Can't imagine going anywhere else.Mike M. | First Impressions
There was an issue with the alarm after hours. There were a lot of roaches.Latoya T. | First Impressions
Customer did not leave a comment.Teneal H. | Overall Experience
As we arrived a day early to our U-Haul facility in South Cypress, we were served by Joe who answered all our questions and made us feel welcome. The facilities looked very secure. Excellent serviceCarmen C. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!