Best experience with any uhaul or storage facility ever. Great staff, clean facility. Super easy. Thanks!!Peter W. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of South Loop
Chicago, IL 60616
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
During this pandemic I lost my 1st husband had Covid twice and I'm battling with the financial strain of being off work and through these very difficult times Jason, Vanessa and the Uhaul South loop family worked with me and even kept me from losing my storage and for this I'm forever grateful. God bless and continue to be a blessing to your customers!!Nefertari L C. | Overall Experience
Customer did not leave a comment.Kenneth J.
When vehicle was received, i documented that gas was about 2 clicks below the 3/4 mark. i returned the vehicle with more gas then provided and was charged 21 dollars fee (20 dollars for service and 1 dollar for gas) because i didn't fill it all the way up to 3/4 mark.Tzu N.
All the staff were great, very accommodating. I would definitely return.Courtney G. | Overall Experience
Customer did not leave a comment.Rohit R.
Customer did not leave a comment.JATINDRANATH T. | Overall Experience
Would absolutely do this again!Heather A.
Juan was extremely professional. He showed us around and is very personable and knowledgeable.joseph s. | First Impressions
Cargo van was great... only one thing I can suggest is to have more than 1/8 of gasoline. As soon as I drove away from uhaul the light for gas came on. Otherwise everything else was good.Paul B.
Customer did not leave a comment.Josue P.
Vanessa was excellent to work with in Chicago. I did not get the woman’s name in Lenexa but when I truck would not start she quickly went into fix it mode. Great staff at both ends of our trip.PAMELA M. | Overall Experience
U-Box was delivered on time. Truck rental was efficient. The move went well.MARK R.
Customer did not leave a comment.Carlos V.
Customer did not leave a comment.Ryan M.
Customer did not leave a comment.Jimmy M.
Customer did not leave a comment.Kayla J.
Customer did not leave a comment.Melanie C.
Very quick & friendly!Paul R.
Customer did not leave a comment.TIFFANY J. | Overall Experience
Customer did not leave a comment.KELLYE M.
Great staff. Professional and nice.Kenneth H. | Overall Experience
Same comments as above.Mark K.
Customer did not leave a comment.GAIL P. | Overall Experience
A lot of marijuana smoke in the building on the majority of our visits. Perhaps from the rent-a-studio upstairs, but it was even strong on Level 2? Consider better enforcement of no smoking policy.Marshall K. | Overall Experience
Good customer service all the way through the process.Rita K.
I was charged twice which made my account overdraft. Now my money is short and I have to pay an overdraft fee that I-Haul causedIFALASE M.
Customer did not leave a comment.Hayden G.
I did not interact directly with the warehouse in Chicago so just gave "Average" rating for them (the Moving Help people did). Pickup in Chicago and delivery in Ojai CA were both done very professionally and on time, and all our goods arrived in excellent condition - nothing broken! I received only 12 furniture pads instead of 24 in Chicago. Also, it would be very helpful if U-Haul provided tracking/updates when a U-Box is in-transit to reassure me that it will arrive on time. Would definitely do U-Box again.LANCE F.
I have a storage unit at this location. All of my ckean bins were covered in dirt and dust. Filthy to the touch due to a construction project. This is not right and we shoukd be comoensated.Wisdom B.
Customer did not leave a comment.NEELIMA P. | Overall Experience
Customer did not leave a comment.Mason V.
Customer did not leave a comment.ALISA R. | First Impressions
I was a customer for 10 years while living mostly out of state. The communication between this facility and myself was top notch over the last decade. The staff was extremely helpful and nice when I finally came back to clear my unit. The storage area was much nicer and the security was upgraded since I last step foot here. No shortage of carts either. Overall, I would definitely recommend this place! Thank you for keeping my stuff safe for a decade!VERONICA D. | Overall Experience
Customer did not leave a comment.Konesha R. | Online Move In
I believe all vehicles should be given to the customer with a full tank of gas. 2nd time I rented a vehicle and tank was partially filled and so I have to "guess" how much gas to put in before I return it.Michael R.
Person who helped me was amazing and very helpfulVICTOR T. | First Impressions
The person who helped me was absolutely amazing and very helpfulVictor T.
Customer did not leave a comment.Eric P.
Customer did not leave a comment.Manuel C.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.SYDNEY D. | Overall Experience
From Jason to Victor, the people and service of this Uhaul make my day better! Thank you again for making this part of my work/business rewarding!DAN W.
Friendly, courteous and knowledgeable staffRommell D.
Customer did not leave a comment.DAN W.
I don't have any suggestions for improvement, I really had no problem with the location of the truck nor the employees, it was a really great experience!Jade E.
Jason was absolutely fantastic. Put himself in the customer's shoes which is something you don't see very often. He was consideration, understanding, and knowledgable - great leader!Anthony D. | First Impressions
Customer did not leave a comment.Nihar J. | Overall Experience
I've rented from this location twice now. The most recent truck was not in as good of condition as the previous. Nonetheless, the service from staff is very good.roy B.
Customer did not leave a comment.Candy Y.
Jason was great in handling a challenge we had to deal with on our moving into storage. His immediate attention and personally making adjustments was really appreciated. Very clean space and I recommend it.Michael H. | First Impressions
Good job.Daniel M.
Customer did not leave a comment.Sherry X.
Customer did not leave a comment.ALYSHAH A. | Overall Experience
Customer did not leave a comment.Juan U. | Overall Experience
Customer did not leave a comment.Rojelio A. | Overall Experience
Customer did not leave a comment.Timothy D.
Customer did not leave a comment.Anthony G.
Customer did not leave a comment.FERNANDO G.
Super nice and helpful staff at this locationCameron U.
Customer did not leave a comment.Xacundo A.
Customer did not leave a comment.Nation G.
Prompt and outstanding service. No complaints.Daniel M.
This was not the original drop off location. I was told to drop off at 665 N Halsted but when I got there a very rude attendant told me he wouldn't take my trailer because they had too many already. How is this my problem? He told me I had to take the trailer to a different location, 3 miles away in Another part of Chicago. I don't have time to tell you how this screwed up the rest of my day. He said his name was John but I doubt he gave his real name. If you are looking to trim headcount, John is your man. He should not be customer facing or you will lose customers like you lost me.Erin S.
this was the second location i was sent to. the first was HORRIBLE. screaming and yelling because they had no room and were mad at uhaul - who sent me there!Elizabeth N.
Customer did not leave a comment.Michael M.
The trailer chain brokeFelicia G.
Jacob was extremely helpful and professional. After a VERY long day and frustrations about uhaul locations that we had scheduled for a return but were closed and others that refused the return even though they were open and had said they would accept the return we were so happy with the professionalism displayed by Jacob and Vanessa too. They made the experience so smooth and were so gracious and knowledgeable. They should be commended for their superior attention to detail and customer serviceDeirdre M.
Everyone was friendly and cheerful. Fernando who helped me was very professional, courteous, and he was able to answer all my questions, and he helped me go through the process smoothly.SANDRA Y. | First Impressions
The manager is amazing, very kind, and very personable. I HIGHLY recommend.WILLIAM E. | First Impressions
Customer did not leave a comment.Dominique J.
This location was very good too. The S Halsted location, however, was a very bad experience. He was very rude and would not accept the truck.Karen H.
Customer did not leave a comment.Raquel N. | First Impressions
The owner was very friendly and resourceful. The other workers were also great and helpful. One of the busiest yet well-run Uhaul locations I've ever used. Would definitely use again.Armando H.
Customer did not leave a comment.CHERYL H. | Overall Experience
Customer did not leave a comment.JIE C.
Customer did not leave a comment.Ricardo R.
Customer did not leave a comment.Robert G.
The original drop off site given to me on N Halsted in Chicago was unwilling to take back the trailer. So I had to drive even further to a different location on W Cermak Rd & they were very helpful. They stated to me that the location on N Halsted is always giving them problems & are not helpful.Brian G.
Customer did not leave a comment.DesirÃ©e J.
The customer service associate attitude was disgusting. She was rude and dry for absolutely no reason and could not give me a full explanation of charges.DoMonique G.
Customer did not leave a comment.Alexander K. | Overall Experience
Customer did not leave a comment.ore J.
There were some very long phone call wait times, including 90 consecutive minutes from around 8:00 to 9:30 AM on a weekday. These are during working hours according to Google Maps. If your hours are less than 7 AM / 7 PM, then indicate this however it is possible. When I did reach someone on Thursday, they answered some tricky questions successfully. The driver who delivered my box was very understanding when I missed a call for 10 minutes and also when the parking area I was assigned was completely full. The U-box was delivered and parked with a very small footprint which is great. I do think that the towing truck was too big to fit certain parking areas, which is not ideal and should be communicated. (When coordinating to find a parking spot, clarify that the parking spot must be accessible by a medium sized towing truck, or something along these lines).Robert S.
Customer did not leave a comment.KEVIN W.
Nice location with fast response. I recommend this site.ZHE Y.
I'm not happy with my experience at this location. I lost a cell phone holder in a truck and in less than an hour it was no where to be found. I think someone at this location took it.ALAN H.
Make sure the gas mileage is taking correctly and prices are lowerDexter S.
Customer did not leave a comment.John V.
I paid over $900 for a truck that was dirty and had a bad tire. It took me 3 extra hours to move from Chicago to DCAndrea S.
I planned to drop the 5'x8' trailer off at the Halstead location which I booked on line in advance only to be told there that they didn't want any more trailers and sent me south 3 miles to the Cermack St location where they took my trailer without a hitch.Douglas P.
Customer did not leave a comment.mike A.
Customer did not leave a comment.PARUTAPPA B.
Perhaps another outstanding worker behind the desk. The one there was great! Other than that, this location was a life saver when my typical spots were totally booked!MAKALANI A.
Make sure gas and mileage are accurate before sending trucks outjohana M.
Great customer service.Megan S.
Poor custom service, poor rates, and delayed multiple time. Many things damaged. No responsibility. I should received refundxinqi D.
Nothing. Great customer service.Keith W.
Don't let someone make a reservation for a truck you don't have. If you do allow it, then you should transport the truck to make it happen. I ordered a truck that was large enough and was given one that was too small.Sydnee T.
Customer did not leave a comment.debra W.
The man at my drop off location told me he would not take my trailer. I proceeded to call your help line which had a 50-60 minute wait. While on hold the worker at this location told me I had to leave and we got into a verbal altercation. All and all I will not be recommending U-haul to anyone. In fact I am telling everyone I meet to save themselves the trouble and go with literally anyone else for their moving needs.Sam A.
Customer did not leave a comment.William N. | Overall Experience
I rented a 15' truck for two days and payed the same price for one day, because the system changed my pick up time and also changed my hours needed, but the price didn't change. I was stolen from Uhaul.Camila R.
It's like the guy was just waiting for me to arrive even though I didn't call ahead. Very attentive and quick and polite. Great job!Tim M.
Customer did not leave a comment.Derrick L.
you didn't have any dollies available for the rental. That was unfortunate.roy B.
So easy! We just dropped off the vehicle and got a receipt in email. No waiting and no worries!Lynn R.
Customer did not leave a comment.Rahul K.
Customer did not leave a comment.ANTAE M. | First Impressions
Customer did not leave a comment.Phyllis F.
It was very hard to complete the order online because none of the vehicles were available for the time needed when I finally reached the last menuKaren V.
The gentleman that received the truck from me was very professional.Tiffany S.
The wait time to speak with someone/get access to the van and box took 45 minutes, my uBox was supposed to be delivered on Tuesday and wasn't available until WednesdayAmy S.
Customer did not leave a comment.Kamila W.
Customer did not leave a comment.Kenyatta L. | Overall Experience
Everything went smoothly with the rental and return! Thank you!DAN W.
We have been trying to get in touch with customer service to describe our experience as it was extremely poor. Our furniture items were damaged - we submitted claims to the insurance organization through our policy in UHAUL, but it is also proving to be a poor experience.Alyssa M.
The dolly that I requested was not in the truck, so this made moving things a little inconvenient. Also I received the truck in empty so I had to stop and put gas in it. At least the team was able to refund me for the dolly I did not receive.Leeza C.
Best Location in Chicago hands downJoseph B.
Customer did not leave a comment.Mark J.
The congenial atmosphere of this location is one of the reasons I continue to come back. Each person that took care of me, did so in a relaxed, thoughtful way. Thank you again!DAN W.
Customer did not leave a comment.Susan D.
Customer did not leave a comment.ANDREW G. | First Impressions
Customer did not leave a comment.MARIA H. | First Impressions
Best UHaul in the city; Jason runs a phenomenal outfit We are lucky to have them in the neighborhood as a principal resource for our small business. Bravo!Joseph B.
Elevators being broken was a big inconvenience and kind of scary! Also, I think people throwing events often use the moving Carts and don't return. Also a big inconvenience that is hard for a customer to work with. Thanks for always being helpful. Apart from the elevator problems, great spot.Amanda A. | Overall Experience
Customer representatives were very kindly and friendly. The technicians were professional to do the work and provided the instructions, and walk-through.Hao K.
Customer did not leave a comment.Ifrain C.
Todos son muy amables y eficientes. Forman un gran equipo. Felicidades!! 👏👏👏Juan U. | First Impressions
Friendly staff ! In the chaos of moving, I dropped my wallet in the store proximity. A very nice employee called me and informed me that my wallet was found.Jonathan M.
Customer did not leave a comment.Lauren B.
The staff did a great job showing me around and instructing me. The are very kind and the spaces are very clean. Well lit too! Would recommend😁CHRISTIAN V. | First Impressions
The staff were so helpful and really nice. Picking up and dropping off were really quick a day easy. Would def recommendCHRISTIAN V. | Overall Experience
Customer did not leave a comment.KELLY C. | Overall Experience
The containers arrived to U-haul destination at Pompano Beach on time but due to someone FORGETTING to load my container on to the delivery truck it arrived a day later from the scheduled time. When I called U-haul the reason they gave me was that they could not locate the container in the warehouse, which is even worse. In addition to this I had to call U-haul to find out by myself that they delivery had been rescheduled, I received no notification of the sameAntonio T.
Customer did not leave a comment.Kelly C.
Everyone that I encountered was friendly and helpfulSHASHANAH L. | Overall Experience
Sheena and James are the best!!!Jacqui P. | Overall Experience
Much better than other storage facility that I was using.Queen M. | Overall Experience
Customer did not leave a comment.Naimah H. | First Impressions
An employee named Jasmine was really kind to us because arrived to the office right around 7 but I am really grateful for her help!Asante Y. | First Impressions
Staff was not helpful at all. I had a reservation for a specific type of unit and specific price. When I got there, one female staff said, my reserved unit was not available, and I need to pay a higher price for a different unit. When I asked to speak to manager Jason, who was rude and unprofessionals. Just said": " we can sit here and argue all day, there is nothing I can do". Would not go there againxinqi d. | First Impressions
Secure, easy access. I fully trusted that my possessions were safeBENJAMIN K. | Overall Experience
Staff was amazingpeter k. | Overall Experience
Customer did not leave a comment.Craig W. | First Impressions
I worked with Fernando to select a storage unit. He was knowledgeable, friendly and easy to work with. He helped me secure the perfect storage unit. Then he consulted with me on making sure I had all the packing supplies I needed. Fernando has top of the line customer service skills and I would highly recommend him and this uhaul location to friends.Alyssa F. | First Impressions
Management and staff are superbNQ C. | First Impressions
The location is great. It was convenient and clean. The staff was extremely helpful and great.Matthew S. | Online Move In
Great 👍ALEXANDER I. | First Impressions
Customer did not leave a comment.Merida S. | Online Move In
I was given a unit on the 2 floor that wasn’t clean and had a fairly large rat trap in it. The uhaul representative was working the front desk alone, so she was unable to show the unit. I received the first month free with my uhaul truck purchase, so she just processed the reservation and gave me directions to get to the unit. After seeing the unit, I immediately wanted to cancel. I went back to the office and she apologized and gave me a unit on the 7th floor. The units were recently renovated and clean so I decided to keep the storage unit.DION H. | First Impressions
CheeseDANIEL C. | First Impressions
Customer did not leave a comment.Bianey V. | Overall Experience
Very helpful ! The staff was fantastic!! I just did not like swiping card system with storage. And the fact that I didn’t get a full tank of gas with the truck. But free month of storage was awesome! And I will never forget that offer and will always go with uhaul!! ThanksEDWARD L. | First Impressions
Customer did not leave a comment.Maria F. | First Impressions
Daniel helped me set up my storage locker, he walked me through all the steps and showed me all my options and prices to store my 1 bed apartment full of items and furniture. The storage facility was newly constructed, well equipped and maintained professionally. It also had indoor climate control 7th Floor. 10/10 would definitely recommend storing your items with U-Haul.Aditya G. | First Impressions
Customer did not leave a comment.Patricia M. | First Impressions
Customer did not leave a comment.Walter T. | Overall Experience
Customer did not leave a comment.NORMAN T. | Overall Experience
Customer did not leave a comment.Brittany B. | First Impressions
Jasmine was very helpful at the desk.Sandi R. | First Impressions
Customer did not leave a comment.Danielle E. | First Impressions
Customer did not leave a comment.Jason R. | Overall Experience
Customer did not leave a comment.nyerre O. | Overall Experience
Customer did not leave a comment.Jose Z. | Overall Experience
Customer did not leave a comment.Glenn G. | First Impressions
Three door entrances were not working and one tenant was using two entrance locations!!! Was not able to access my designated storage space, were heavy construction sheets on the floor. Staff moved me to a different location fast!CLAUDIA L. | First Impressions
One of the greatest experiences I’ve ever had with a storage facility. From the cleanliness to the hours of availability and overall operation. I was really impressed. Vanessa or Veronica (name error) the manager was excellent.Anthony S. | Overall Experience
Lower the storage fee for a 5 x 10. It is unaffordable.Tonya H. | Overall Experience
Customer did not leave a comment.QIANA A. | Overall Experience
The service and location is good I didn't give it an excellent because the storage size I reserved wasn’t available and I wasn’t made aware until i was there to move in so I had to spend more money on a extra unitCarmen M. | First Impressions
Great serviceAdam C. | First Impressions
Customer did not leave a comment.Brian V. | Overall Experience
Customer did not leave a comment.victoria w. | Overall Experience
Customer did not leave a comment.Stanislaus N. | Overall Experience
Customer did not leave a comment.Jesus P. | First Impressions
During this pandemic I've suffered so much loss...My Husband and I had covid-19 and are experiencing financial difficulties and back to back deaths in My Family causing even more financial strain and Jason and Victoria have been Empathic and Understanding with allowing Me to keep making payments and holding on to my unit!! God Bless ThemNefertari L C. | First Impressions
I am thankful for a facility that is convient, well secured with 24 hour access and at the right price. I will always recommend my friends and family to you all. I will rent from you all when I need another storage in the future.David W. | Overall Experience
Customer did not leave a comment.JACQUELINE W. | First Impressions
Customer did not leave a comment.LILIANA F. | First Impressions
Great so far hope to continue doing business with youJason R. | First Impressions
Customer did not leave a comment.Flossie W. | Overall Experience
Staff was courteous,and very helpful.Felix B. | First Impressions
The storage prices were a little expensive. However, my overall Uhaul experience was excellent! I really appreciated having moving trucks and pulling trucks available within the storage. In addition, having the option to leave gently used items in an area for someone else to utilize. The staff was always very helpful. Thank you!CASSANDRA S. | Overall Experience
The team is very quick to dismiss questions. I asked what storage unit would be best for a full size couch and clothing and a few boxes and was told “step to the right and make your decision” I asked if there was a common unit for someone moving a few items and was told from someone differently. “You know your items” and nothing more. I just wanted a general answer of what is common and was dismissed with short answers with rude delivery of message. The facility is great the people are very disrespectful and disappointingDallas J. | Overall Experience
Customer did not leave a comment.Yuri B. | Overall Experience
Jason and his staff are quite good at what they do. This move was a downsize to a smaller storage unit.Dave P. | First Impressions
Customer did not leave a comment.MIRANDA R. | Overall Experience
Customer did not leave a comment.Josephus R. | First Impressions
They didn't recommend the very correct size of storage to me. It should be more practice.FAN Y. | First Impressions
The bestJosephus R. | First Impressions
Great customer service help and supportHenry M. | First Impressions
Our storage unit ended up being very easy to get to, and there were carts that helped us get everything efficiently! Only small snag was that the first space we selected was actually a really strange shape (not rectangular) with a support column making an 18" x 18" space in the unit unusable. But switching out of that unit was very easy!ANDREW MUSSO R. | First Impressions
Friendly and helpful staffTeri T. | Overall Experience
Supposedly climate controlled on my floor, but it was always super hot - in the 90s at least! (July-August) Even at night, after sunset and it was cool outside. Being there for very long, especially lifting heavy items, was leading to heat exhaustion. Clean, but not well maintained. (Still under construction so there were no lights in my area until the day I moved out, and construction materials every where.) Elevator does not align with floor on my level, so getting carts in/out, especially full/weighted, was nearly impossible at times and items often fell in the attempt to get in/out of the elevator. Carts are badly designed with a weird center wheel that is larger than the others which also made operating them difficult. One cart was even missing a front wheel. Two TV shows film there all the time and have a set in the building (seriously, they do), so access was a constant problem. The street was almost always blocked off by the police, day and night. Even when the police weren’t there, all of the crew’s big trailers and trucks were. Plus the people and their equipment were usually blocking most of the doors to the loading docks. It took me a week to find a time that worked for me that I could also drive into the loading dock to load my stuff. By then, I didn’t have time left so instead of multiple trips in my vehicle, I had to rent a van to move it all in one trip. Also that day, one of the elevators was unavailable, plus the film crew had so much going on (and of course it was my floor they were filming on) that I was constantly waiting for the only elevator the cart could fit in. What took me less than an hour to unload at my destination took nearly 4 hours, in extreme heat, to load at the facility because of the film crew. At first the TV shows filming there was cool, but then it became a major problem for me when it was all the time. Finally, the customer service is horrible! When I moved in, I was driving in from out of state (7 hours), so arrived late in the day. The woman that checked me in said she temporarily gave me 24 hour access so I could get unloaded - I had to drive back the same night (that’s a whole other issue relating to multiple Uhaul locations in another state). But come 10pm, when I was only half way done unloading (I was doing so alone, so it took a while) I was suddenly locked out of the elevators! My unit was still wide open and I couldn’t even get up there to close it! Clearly the woman didn’t actually do what she said she was going to do. Staff follow through is a real issue at this location. I then spent nearly an hour on hold to reach a human being, who then had to try to reach the location manager at home, which took forever (understandably he was asleep at that hour), who then gave me access from home. I was able to finish unloading, but being 2 hours behind and exhausted, I ended up having to stop at a rest stop and sleep in my vehicle on the way back. I was also late getting back home to the people waiting to help me with the next load so I could be out of my apartment by my move out time. (Multiple trips was due to problems at multiple Uhaul locations in that state.) BTW, you can’t call any location directly, which is idiotic. When I moved out, I physically gave the key card to someone in the office who said she was going to close the account. The following week I was billed for the next month’s rent. I had sit on hold for over 30 minutes to get this corrected, but even then they had to send a message to the facility and have them call me back, which took several hours. It was finally corrected, but it shouldn’t have happened at all. Also, the van I rented that last day from this facility, there was an extra $15 charge I also had to have corrected - they are incompetent or something! I’ve been using Uhaul facilities and vehicles for 20 years (4 states) for all of my storage and moving needs, but this last move was the worst, most complicated, most exhausting and stressful, because of Uhaul as a whole company. I’ve moved to other continents 4 times, dealing with embassies and visas and shipping necessary belongings by freight ship) and none of those were even remotely as stressful and anxiety riddled as this last move has been. About 85% of the problems I had were related to Uhaul locations and phone service. I know this feedback form is for just the one location and the storage space, but it is difficult to unravel all of these Uhaul pieces from this move.Callie C. | Overall Experience
Customer did not leave a comment.Karen M. | Overall Experience