The guy that checked me in at this location was extremely rude!!!Dominik W.
Customer Reviews for U-Haul Moving & Storage of South Montgomery
Montgomery, AL 36116
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was greatJOHN D.
Just don't do well with checking trucks back in with help it worked outMelissa F.
Deceptive pricing model - difficulty changing rental drop off/pickup locations and times. Was lead to believe it was $20/day - was gouged for $550 for 10 day rental. Will never use UHAUL again due to unethical advertising/pricing model.Stuart O.
Great service, clean can.Ricky L.
Customer did not leave a comment.Leon M.
Customer did not leave a comment.Carstelvanneka F.
vehicle was not returned after hours.jerome H.
Customer did not leave a comment.Ricci T.
I came from another u-haul down street for reservation for cargo van. I was given wrong name on reservation sheet that was given too me from first u-haul place too give to second U-haul company. When given my name too second u-haul company,it wasn't in system. He took sheet and seen that first u-haul company put down wrong name. They took my license made copy and ask for my email, phone number. The person from first company did not look see that it was female name on it. After getting square way. I suppose bring back van within 3 hrs. When returning cargo van within 1 hr and havle.. I get call from u- haul indicating do you want extend hours. I told whitte Caucasian female, I been turn vehicle in. She told me, she was going out their check. I told her description of person and he was person who check me in. Later that day, I get a call from female friend in Georgia, saying u-haul call her. That's when things Click, some how her name was on sheet from first u-haul company. She is in another state. Something is wrong with your system....Lamont F.
I was given the wrong truck. The person called me after I had gotten far away he called and told me to return and I couldn't. Truck had beer bottle caps in door pocket and under drivers seat. The exhaust leak was so bad I had to keep the windows down so I wouldn't get gassed out. Truck had several large scratches on both sides and inside the box was dirty and had to be cleanedWilliam P.
Well... the person that waited on me seem like a bad attitude! When I came to return the rental truck... she went out and just keep me waiting! Also had trouble setting up the rental due to computer qlitch. So my overall experience was below average. Employees seemed like they could care less about customers. Uhaul should consider following the ways of Chick-fil-a!!!!!Terry S.
The truck wobbled too much, but it was not the driver. However, the employees at both locations were very nice and courteous. I love that!Sharon R.
Actually check in my equipmentjames B.
Customer did not leave a comment.Steve B.
Customer did not leave a comment.Tonya W.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.Trishawn B.
Nice people. Quick serviceDavid J.
Customer did not leave a comment.judge S.
Was charged for fuel that I restored and the rep just say I'm going to send something to customer service and get back to me. I wouldn't recommend it to anyone I rented a uhaul for one day the fuel was only on a 1/4 tank so I added it back and returned it on time with the 1/4 tank and was charged for 5 extra gallons. Without an apology or a refund I just get I'm sending up and call you back. I wouldn't even rate them one star. I need a refund for that also......Jalisa W.
Customer did not leave a comment.Trishawn B. | First Impressions
Customer did not leave a comment.Alexander C.
I always reserve like 3 weeks to a month advance and I always request different types of dollys. Uhaul always drop the ball . The exact same thing happened last year. If I could offer my opinion. You guys need more communication with the others uhaul stores. Update your online portal because online allows you to reserve a vehicle and equipment that's not there. I was put at a major disadvantage. I had to spend a lot of unnecessary moneyNorman L.
Customer did not leave a comment.Dana S. | First Impressions
The employees at this location is very unprofessional. They gave me a truck that was not clean and it had broken glass on the floor under the seat. The key switch cover was broken and it was hard to crank up. My friend accidently locked her phone in truck but the employees act like they didn't find it. And to top it all off I had the truck for 5 hours but they charged me for a 2 day rental. I am very dissatisfied with my experience.Quentina M.
Customer did not leave a comment.SHIKEIA S. | Overall Experience
Customer did not leave a comment.JESSICA G. | First Impressions
Very professional, and pleasent staff, prompt service, best prices, no surprise charges , I'm very satisfied with my experience.Perry C.
Customer did not leave a comment.Sheila I.
Customer did not leave a comment.jerome H.
I didn't take a picture of the gas needle and I'm being charged 72 bucks for it but something is not rightLakeiasa S.
Customer did not leave a comment.LaDerricka W. | First Impressions
Customer did not leave a comment.MEIKO C. | Overall Experience
This location LIED and said that 50 miles is the minimum they have to hold on my debit card. I found out this was not true, through my mom, who used to work there and customer service. Then, I took pictures of the fuel line and mileage and they still overcharged me. Charged me for gas when I looked at the picture I took in my phone and put the gas back where it was. I will be disputing this!Journei G.
Customer did not leave a comment.Shanequa M. | Overall Experience
Customer did not leave a comment.Warren S.
Customer did not leave a comment.Shannon R.
Customer did not leave a comment.Kendal C.
It was a smooth process.Lois W.
The manager was very unprofessional with a nasty attitude. I would never use this location. My storage unit was the wrong size instead of making the adjustment when I got there they gave me a hard time l. So I ended up having to buy 2 storage units verses one.santana e. | Overall Experience
Customer did not leave a comment.KIZZIE G. | First Impressions
Customer did not leave a comment.Craig S.
Customer did not leave a comment.Perry C.
Another great job performed by your staff!jerome H.
Steve, Aaron, the guy who favors Yung Joc and the manager, were all helpful. I'm a lady and had to load/unload and drive the truck to n from storage all by myself. I felt motivated. Skrong!Kay F. | First Impressions
Thanks for great hospitalityLANTA B. | First Impressions
Offer a small bottled water or have a customer appreciation day. Once a year. I'll help organize! 😌Kay F.
Did not have to touch the trailer at all.Gregory P.
Customer did not leave a comment.HENRY B.
These guys are awesome! They Found my keys and a picture I left behind in the uhaul and made sure it was returned to me. Honest, hard working people.skylar B.
Customer did not leave a comment.danny b. | First Impressions
Friendly staff! Will come back if I ever need storage again.Annette B. | Overall Experience
Customer did not leave a comment.boris S.
Customer did not leave a comment.Michael H.
It always pleasure to rent from you but last time I rented a car transporter it was very expensive way more that usual it was 3 times the usual rate please consider I rent from you almost every week and some time more than once a weekSaber Z.
Customer did not leave a comment.jerome H.
First of all I got a 26 ft without a dolly, which made it hard to movePamela T.
I definitely come backLENORE C. | First Impressions
Customer did not leave a comment.Diamond H.
The staff was friendly and accommodating!Jacquenette T.
Great service, smooth process!JASMINE A. | First Impressions
Customer did not leave a comment.Patricia G. | Overall Experience
Just keep exiting people they are great.David J.
Great customer service and support.RUDOLPH P. | First Impressions
Customer did not leave a comment.Lauren K.
The van wasn't cleaned on the inside,but I just needed it to take my daughter stuff to college and came back and dropped off. So it really didn't bother me,but someone who is wants there money worth probably would have never drove off with it.LaToya M.
Customer did not leave a comment.jerome H.
Customer did not leave a comment.Stephen G.
The young slim black man who who took my information was awful!! I would not recommend anyone to that location at 7:00am on a Saturday morning or any time or place he is on the clock!! 2333 E. South BLVD!!Shalette L.
Customer did not leave a comment.Anthony M. | Overall Experience
Customer did not leave a comment.Caitlin W. | Overall Experience
Customer did not leave a comment.Shunacaneice W. | First Impressions
Customer did not leave a comment.BOBBI S. | First Impressions
Customer did not leave a comment.JUDGE S.
Damages was done to truck prior to me renting and I was thinking they had it noted but they tried to charge meNekeshia P.
Customer did not leave a comment.Jennifer W.
You change my location without contacting me. The truck was clean but the tire pressure was 41 34,32,31. I booked this over the phone with a representative gave verified my address and phone #. When I got to the location no truck my number was wrong in the computer and there were 2 trucks on the lot but they made me go to a location further away from my house. Horrible customer service at woodmere location on eastern blvd.Leslie M.
Y'all advertise the 10' trucks are $19.99 but I payed almost $150 for 5 hours! Why advertise one price then it's way more expensive! If I would have known this ahead of time I would of NEVER even reserved the truck, but I was last minute and to late to find anything else so I was stuck with the expensive uhaulKimberly M.
Customer did not leave a comment.Derrik D.
Customer did not leave a comment.Bob R.
The only reason why you guys did not get a excellent form me. Is because we as customers did not have 24 house to access our unit especially when we the customers have a key card to get in side the facility. And the billing process of the U-Hal is the absolute worst you all did not or do not notify anyone if they have a bill or if the bill is pass duePhillip H. | Overall Experience
Customer did not leave a comment.Glynnis B.
Customer did not leave a comment.Sharon R. | First Impressions
Pick up was GREAT!Virginia W.
Customer did not leave a comment.Natasha P.
We would NOT recommend uhaul as they are completely unreliable!> They do not honor reservations made in advance. And seem to think it is ok! Unprofessional , Horrible service.... There is no excuse!!! Why do you accept a reservation for equipment you do not have.David A.
Customer did not leave a comment.christoline l. | Overall Experience
Customer did not leave a comment.Anjanette J. | First Impressions
Customer did not leave a comment.ALLEN K.
Friendly and helpful staff and very professionalKathy H.
Great people- friendly customer service.Kyle G.
Customer did not leave a comment.Katrina L.
Customer did not leave a comment.Adrain M. | First Impressions
GREAT CUSTOMER SERVICELASHONDA W. | First Impressions
Customer did not leave a comment.Myisha M.
Customer did not leave a comment.Phill J.
Customer did not leave a comment.Kaye P.
Our CSR was Aaron. He was awesome!! Super friendly. Did a great job connecting the trailer to our truck. Gave good directions. Just really loved him. I really recommend U-Haul for moving your items.Janet S.
Customer did not leave a comment.James R.
This location is always excellent meets you at the tent and signs everything in within minutes. We use this location every time we canKenneth R.
Bad bad badLashonda H.
Customer did not leave a comment.Jonathan J.
Great Job!Cornelius F.
Customer did not leave a comment.Lakeisha M. | First Impressions
Customer did not leave a comment.Lakeisha M. | Overall Experience
Customer did not leave a comment.Dominique W.
Customer did not leave a comment.Brenda J.
Customer did not leave a comment.Brianna Q. | First Impressions
The tow dolly initially assigned to us was not working. Specifically, the signal lights were not functional. Luckily, there was a spare one at the relocation for reassignment. Otherwise, it would have severely endangered and delayed our cross-country military move. The location should ensure the equipment is working before assigning it to a customer.Jennifer W.
Customer did not leave a comment.Raymond B.
Customer did not leave a comment.Melvin E.
I had to travel 15 miles across town to go get it because no other facilities close to me had it available at that time. When I went to return it I had on my contract to call the 800 number to get the Pike Road location I called it three times and each time was met with a 60-minute wait timeJOHN B.
Get more employees like Joe Walker who was very helpful.Janice J.
Customer did not leave a comment.Benjie N.
Truck a/c not working. Truck ran bad. Will never rent a truck from this location againJeffery J.
It was indeed a pleasure doing business with them, it was pleasantly seemless. They were kind, curtious and helpful. Would do business with them again.Reatha Y. | Overall Experience
Customer did not leave a comment.LAQUANN H.
Customer did not leave a comment.Sharon R.
My card was charged twice!! My access code didn't work due to the system being down. These things are the only reason why I gave an average score!!! The service as far as the employees was good.Beatrice B. | First Impressions
No improvements needed. Joe Walker Jr. was very helpful and efficient!Karen J.
Customer did not leave a comment.DeAndre M.
Great customer service from the whole team!Ryan C. | Overall Experience
Excellent Experience thanks for all the helpNaisha J. | Overall Experience
The vehicle trailer had 2 broken chains and the front left wheel tie down got loose several times on my trip. By the time I realized it I had already rented the equipment, but I reported the issue when I dropped it off. Not a big deal, but it would have been nice if the folks here had inspected the vehicle trailer before giving it to me.Jonathan T.
Got a little concerned about my items, as I saw a roach on the wall, upon leaving.Tony M. | Overall Experience
Customer did not leave a comment.SHANA T.
Customer did not leave a comment.PRESTON J.
I was not given any furniture pads and had to drive back to the store to receive them. My container was 4 days late arriving to my destination as well. Very frustrating experience as "guaranteed delivery date" was promised, when then promise was unable to be kept. I will not be recommending U-hual to anyone.Meredith K.
Steven was helpful And excellent customer serviceJerry A. | First Impressions
Customer did not leave a comment.monti P.
Customer did not leave a comment.FRAN J.
Very friendly and helpfulAnthony M. | First Impressions
Customer did not leave a comment.Lisa G.
Customer did not leave a comment.Charles D.
Customer did not leave a comment.Hampton H. | First Impressions
I saw nothing in my short experience that would require improvements. The staff were completely wonderful and knowledgeable to what they can provide. Was a complete pleasure for me.Hugo M.
Customer did not leave a comment.Andy P.
Customer did not leave a comment.christoline l. | First Impressions
Booked a 10x10x10 unit 2 months in advance from my move. Had a reservation number and when I arrived they told me they had no units available so I would have to go to another location. The location they recommended was closed on that particular day. The staff was kind to work with me and offer 2 of the 5x10x10 units that they did have available. The problem lies with the booking process when calling uhaul. Don’t allow a reservation for a unit that is not available and does not exist. That causes a lot of headache for the customer and the facilities staff.Jason G. | First Impressions
Customer did not leave a comment.Lesia G. | First Impressions
The manager Brandon Hunter and staff were extremely helpful and friendly. After 9 hour drive from North Carolina it was a pleasure to come home to friendly professional staff.Lakisha B. | First Impressions
It’s was the best storage unit I every rentedlarry w. | Overall Experience
Customer did not leave a comment.Elliot K. | First Impressions
Customer did not leave a comment.TAMAYA L. | Overall Experience
Customer did not leave a comment.CARLETTA S. | First Impressions
Customer did not leave a comment.Asia S. | Overall Experience
Customer did not leave a comment.Dennis J. | Overall Experience
Customer did not leave a comment.DWIGHT V. | Overall Experience
Customer did not leave a comment.BRITNEY H. | Online Move In
Customer did not leave a comment.Walter P. | Overall Experience
Customer did not leave a comment.Corliss M. | First Impressions
Customer did not leave a comment.Laurine F. | Overall Experience
Customer did not leave a comment.TAMAYA L. | First Impressions
Customer did not leave a comment.Jackie R. | Overall Experience
Customer did not leave a comment.LYKENDRA H. | First Impressions
Staff is rude and unhelpful. I left do to staff rudenessJohn B. | Overall Experience
Customer did not leave a comment.Hampton H. | Overall Experience
Customer did not leave a comment.Ashley M. | First Impressions
Staff was very friendly and helpful.Arthur P. | First Impressions
Don't know how my furniture got messed up in storageTimeka T. | Overall Experience
Very friendlyWilliam E. | First Impressions
Customer did not leave a comment.Christie P. | First Impressions
Customer did not leave a comment.REGINALD H. | First Impressions
I LOVE LOVE LOVE ABSOLUTELY LOVE STEVEN!!!! His customer service is OUT OF THIS WORLD! He will definitely do ANYTHING possible to best convene his customers, this is definitely how you keep customers returning. As long as Steven is a member of the company, I will forever be a part of the U-Haul family! - Kayla McDowell 💕Markayla M. | First Impressions
The guys was very helpful and professionalLeslie t. | First Impressions
Customer did not leave a comment.Kimberly B. | First Impressions
Suggestion, it would be more convenient if there was longer access hours to the storage units.Willie D. | First Impressions
Great manager…always helpful and friendly!!!Aliki B. | Overall Experience
Customer did not leave a comment.bruce t. | Overall Experience
Good place to storage merchandiseShirley H. | First Impressions
This is a good location to store your items. I had no issues and the staff, although usually busy, they try to take care of their customers.JOHNATHAN J. | Overall Experience
Customer did not leave a comment.Kisha U. | Overall Experience
Customer did not leave a comment.Rita W. | First Impressions
Great!Ananias P. | First Impressions
Customer did not leave a comment.Pamela L. | Overall Experience
Customer did not leave a comment.Shyral M. | First Impressions
Very friendly and helpfulSha'Ron S. | First Impressions
The young lady thst initially helped us never processed our paperwork and it was because we did not get an access card we came back in to discover this major error. Perhaps better training for yiur Nee employees or not leave them without the manager. Joe who was there at night was a dream! Super nice and accommodating! I-Haul redeemed!AMANDA L. | First Impressions
Need lower prices and military discount also for retirees and active duty dependentsMary R. | Overall Experience
I have to say that the representative Joe Walker Jr. was extremely helpful. I came in at the end of his shift and he still made sure that my need was met beyond satisfactory. I can’t explain how deeply I am thankful for his help. Please convey that to him for me. Thx UhaulANTHONY C. | First Impressions
Customer did not leave a comment.Debra M. | First Impressions
I reserved a unit on-line. I was unaware that I needed an access code. I was only provided unit number. I had to leave all of my belongings on truck overnight and incur an additional day of truck rental and costs. Currently waiting on facility to open to obtain needed information to move in.Carol F. | Online Move In
Everyone there is always nice and helpfulKatrina S. | Overall Experience
Customer did not leave a comment.Robert N. | Overall Experience
The sales associate was very friendly and professional.Helen R. | First Impressions
Customer did not leave a comment.LaRae M. | First Impressions
Customer did not leave a comment.SHAWN S. | First Impressions
Good spaces for storage comfydarnell a. | Overall Experience
The service was awesome!! The system went down, and Justin still provided great service!Cameron P. | First Impressions
There weren’t enough outside storage facilities it was an inconvenience for me to have to walk down the isles with my items I wanted to store besides that everything else is perfectTODD E. | First Impressions
I have a complaint. I was told that my 26ft truck can be pulled into the storage on the part that was assigned as I proceed to do so I hit the top part..so why did that happened because they failed to tell me that it's broken & now I can't pull in. This is after I go & ask why was I told to pull in knowing their pull in space is broken. I don't not like being misinformed. The damage was not much because I was backing up slow...But just imagine if I wasn't. Because of this information was very important...so yes im dissatisfied with this particular part of my move..The other part was compensated. This was 1 of my worst moving. From being taken off the reservation list that I made 1 month prior to bring told I can pull up & unload to having a minor accident then get told our pull in is broken....I fell very disappointedCyntheia J. | First Impressions
My overall experience was great! Checking in was very efficient and seamless.Rose J. | First Impressions
Steven is absolutely wonderful. i’ve had nothing short of a good experience every time i have to interact with him.Nyla B. | First Impressions
The price was better than a competitor so I canceled with the competitor and leased a unit with uhaul.Theresa P. | First Impressions
Customer did not leave a comment.Alissa L. | Overall Experience
I was Locked out My storage room for 3 Months still paid on time Being told The only person that could preform a cut lock only come by every now and then I was told I would receive call backs I was told I would be Giving a Discount for the inconvenience none of that Ever happened this has been the worse experience and on top of that when I Finally Paid a Lock Smith to Get in Some of my Items was wet From Water Getting in Unit and there was Mice Dropping inside the unit I'm very Disappointed in the experience I Had I just removed my items and went to A Different storage facilityJuanita G. | Overall Experience