Customer Reviews for U-Haul Moving & Storage of South Sarasota

8,340 reviews

4861 S Tamiami Trl   Sarasota, FL 34231
(Just South of Proctor Rd / 1 mile South of Bee Ridge Rd)

(941) 921-6605

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(941) 921-6605

4861 S Tamiami Trl
Sarasota, FL 34231
(Just South of Proctor Rd / 1 mile South of Bee Ridge Rd)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Friendly, professional guidance on trailer for the particular needs and help in attaching & returning

James A. 
Rating:
4.0

Customer did not leave a comment.

Joy B. 
Rating:
4.0

Customer did not leave a comment.

Kim B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew O. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Brakes appeared to need service

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

The process was real easy picking the truck up and dropping the truck off. Everything was great. Appreciate the great experience. Thank you

Terry J. 
Rating:
5.0

Nothing. The young man who checked me in and hooked up the trailer was so very friendly.

Paul W. 
Rating:
3.0

I left at 3/8 gas level. I returned at the same level. I was charged extra because the attendant said it was less. We looked a second time. To me it was 3/8. I add m very unhappy about this. Will not return to this location.

ANTHONY N. 
Rating:
5.0

Very professional

Paul B. 
Rating:
4.0

Better vehicle maintenance

DANNY C. 
Rating:
4.0

Customer did not leave a comment.

WENDY B. 
Rating:
3.0

Customer did not leave a comment.

Benton S. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
1.0

Hide Away Storage South Sarasota 8901 S Tamiami Trail Sarasota, FL 34238 The review is based on the above location that I did the 24/7 online reservation. When I arrived to pick up the truck and dolly…it wasn't there. I called the 800/888 number and spoke with someone that stated that the truck I reserved wasn't returned. I made the reservation on 11/14 and it started in the email that someone would call me by 5pm on 11/19. That call/contact never happened. I get to the new location to pick up the truck but it doesn't have the dolly that I requested. I will never use/ refer Uhaul ever again.

Willie M. 
Rating:
5.0

Double check the truck for leaks. Rain got into the box and got some of our furniture wet.

Geoffrey W. 
Rating:
5.0

The staff at this location are very knowledgeable and helpful. I prefer this location over all other U-Haul stores.

Scot B. 
Rating:
5.0

We were very pleased with the personnel, price and product.

jan P. 
Rating:
5.0

Ace was outstanding.

Anthony C. 
Rating:
5.0

Very busy but very polite and ready to help.

ANTHONY N. 
Rating:
5.0

All good

Richard P. 
Rating:
5.0

The trailer has no way of using bungie cords for tying down furniture and also doesn't have any springs. With the roughness of the highway roads and bouncing several of our items were damaged even though they were covered with moving blankets. Not very happy with this and will not be renting a 5 x 8 trailer again or recommending this to anyone else.

Jo-Anne P. 
Rating:
5.0

Ass't Manager Tom was extremely amicable, accommodative and expeditiuos, a great asset to your corporation.

Wayne H. 
Rating:
4.0

The initial fuel reading was inaccurate, it was represented as 3/4 of a tank of gas when in reality once I got on the road and headed away from the outlet the gas gauge showed more like half full. I then purchased 8 gallons of gas when only 6 gallons were used due to the 106 miles of distance I put on the truck but still was charged a fuel surcharge of $10. That was disappointing but That was my only negative experience everything else was great

Shawn H. 
Rating:
5.0

Although this was an after hours return, I visited this location before my rental in order to see trucks and sizes. They were very helpful!

Tammy F. 
Rating:
5.0

Associate who helped me was terrific

Ken G. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Great experience. Thank you.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Lisa S.  |  First Impressions 
Rating:
5.0

Customer service was fantastic & employees were helpful & friendly!

Karen S. 
Rating:
5.0

Attachment ring was missing.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Friendly service, available equipment & an overall good experience. This is my go to U-Haul rental location.

James A. 
Rating:
5.0

Efficient and no issues with drop off.

Gail T. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The staff at the store were so helpful with my needs. Excellent service overall.

Roger A. 
Rating:
5.0

nothing all went very smoothly

jeanmichel D. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

I've been renting U-Haul equipment for over 30 years. For me, it's the right equipment in the right location. From the counter person to the installer technician I get the best service. All I can say is thank you Ralph for coming up with the idea of U Haul. Tom

Thomas F. 
Rating:
5.0

Everything was perfect. Quick and professional. And great customer service.

Pawel L. 
Rating:
5.0

Clean windshield. Full of bugs. Very slow service.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Randy F. 
Rating:
5.0

Customer did not leave a comment.

Janos H. 
Rating:
5.0

Always hard working and accommodating. Truck was very clean. The staff is always friendly. I appreciate getting trucks from them when we have moving jobs.

Matthew N. 
Rating:
5.0

Cherokee was very helpful. Thank you.

JOHN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas L. 
Rating:
5.0

Overzealous Uhaul employee kept pushing for an additional $10+ fee for as he said (the gas gauge was just a smidge below 1/2 tank). I explained that I only used the truck 32 miles and put 2.75 gallons of gas back in to return it to the 191 miles until empty marker that the gauge stated when I picked it up. A fellow Uhaul employee came other to rectify the situation.

Lewis L. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

There were only two guys working and it was very busy. They were very helpful but could have used one more worker.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
1.0

Clarify hidden fees and costs and clarify penalties associated with daily rates and how daily rates are not true 24 hr rental conditions. Gas gages and mile gages are not accurate and misleading

GLENN C. 
Rating:
1.0

Thor equipment I reserved was not available

david K. 
Rating:
4.0

Should have given me a refund fornthebrepairs I had to perform on the safety chain...

Rebecca J R. 
Rating:
5.0

Customer did not leave a comment.

ron L. 
Rating:
5.0

Customer did not leave a comment.

Mary Catherine C. 
Rating:
5.0

John was very personable and helpful!

David V. 
Rating:
5.0

Customer did not leave a comment.

Reginald B. 
Rating:
5.0

Customer service was wonderful!

mike P. 
Rating:
1.0

Truck left a oil stain on my driveway. I had just spent $250 to have my driveway cleaned before putting my house on the market. Now I have a big grease stain on my driveway while my house is for sale. Very very very unhappy. Someone should contact me to discuss.

Robert F. 
Rating:
5.0

Extremely friendly!

mark S. 
Rating:
4.0

The lot was a bit crowed but the trailer was up front and the process took very little time.

Gail M. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
3.0

Customer did not leave a comment.

maryanne W. 
Rating:
5.0

Customer did not leave a comment.

ivra C. 
Rating:
1.0

tell your dispatcher Dave Vandered at this location, to look up his company information at the drop off, dont tell the customer to GOOGLE IT. Also tell him to look happy & not piss at dont his job. I asked him to send me to a location with storage to pick up the 1 month free storage, he sent me to garage ( they only store return truck), i had to call cenral booking to change it to a closer location & with storage capability. Kerry the central reservation was very helpful, she had to undo all his mistakes & start all over for me & look up location for me.

Alan L. 
Rating:
5.0

Customer did not leave a comment.

Gabriel A. 
Rating:
4.0

Customer did not leave a comment.

john K. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Friendly and helpful staff.

Kerry T. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

BRYANT B. 
Rating:
5.0

always a great place to go for a truck or van. have never had problems.

Marisa M. 
Rating:
4.0

The 2 women were quick and efficient. They said I was missing 2 blankets and I was not

Kim W. 
Rating:
2.0

Better training needed. Transparency in pricing. Charging $15 to change the hitch ball is a little ridiculous.

Todd C. 
Rating:
5.0

Although the location and equipments were ok, unfortunately I can't say the same about the employees. First, I made an online reservation and when I arrived at the place I discovered that they don't have the equipment I needed. Second, the professionals, people without the least preparation to deal with the public. Rude, fatigued, lacking the least shine and dealing with customers. And finally, the slowness in the system, which leaves employees even more stunned and impatient. If i can suggest something, training how to deal with customers. Except for the fact that not everyone is the same. I'm not generalizing.

Uilton D. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

still have to check if the dolly was charges but the check in guy was great, pay him more

Lara R. 
Rating:
5.0

The staff there was extremely helpful! Very good customer service.

Heather B. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Picking up the uhaul trailer was fine....returning it, a whole other experience!

Angela F. 
Rating:
5.0

Nothing

Cristy R. 
Rating:
5.0

Customer did not leave a comment.

craig J. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

I wasn't able to keep the 20 foot U-Haul any longer someone ordered it out from under me needed one more day. Maybe a few extra on the lot would be great but all in all.the guy's working they're are top notch.i was very pleased with service.definitely 5 ⭐️ 🌟 🌟 ⭐️ ⭐️

Charles W. 
Rating:
5.0

Customer did not leave a comment.

larry H. 
Rating:
4.0

Customer did not leave a comment.

DAN A. 
Rating:
3.0

our origin site U-Haul had posted an inaccurate drop off location, despite having all our correct destination information, and when we went there, management said we had to solve the problem ourselves and couldn't help us, so we sat on hold on a pile of boxes, phoning for 15 min. Finally, she offered to arrange a drop-off for us via computer entry which just took a couple of minutes. We appreciated her delayed efforts, but did not appreciate her initial rudeness. Company policy should cover mistakes made by U-Haul vendors and not make customers fend for themselves.

james R. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Top notch facilities and personnel.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

Friendly, courteous, employees. Very helpful

Angela M. 
Rating:
5.0

Prompt and polite service!

andrew M. 
Rating:
5.0

The technician who helped hook up the trailer was fantastic, he is knowledgeable, and has great customer service skills, he was off but had stopped by and someone else had called in he stayed and we are glad he did, he went above and beyond what most people would do, he corrected the hitch ball to the correct one, helped make sure it was on properly and was very helpful, He showed excellent customer service follow through, definitely an asset to U-Haul, equipment was in good order, we had no issues

Scott T. 
Rating:
3.0

We had a reservation at a location a couple of miles from us. No truck available. Sent us to this location. Would not give us compensation to have to drive further and pay additional mileage. Seemed management is not supportive of staff being customer friendly. Seems a bit of hostile atmosphere to staff.

Gordon E. 
Rating:
4.0

Customer did not leave a comment.

Andrea C. 
Rating:
5.0

The two guys receiving returns could not have been more helpful. I would be proud having them on your team.

John C. 
Rating:
5.0

5 Star Rating

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Steven D. 
Rating:
1.0

I experienced many issues with this Uhaul location but especially with management (Store Manager named Cherokee). The office never answers the phone and it's re-routed to national with one hour+ wait times. You cannot make a partial payment online or through an operator, only through the store manager. There were two manager transitions and the 1st manager had changed my due date from the 4th to the 18th. The recent manager said, "well, that's why he's no longer the manager of this store" and threatened to sell my things on their auction on Wednesday (in 2 days) but the letter I had just received 2 days prior said I had to pay full amount by 8/1 or things would be sold 8/18 (and she was threatening 7/27). Anyway, I have never experienced such poor customer service and communication from an establishment, let alone a store manager. I then call national. I am informed my account was paid in full with my credit card on file 3 days prior(so why was she demanding payment over the phone and threatening to sell my things?! Even saying my things were worth more than my bill!!) I was not set up on automatic payments and was never informed via phone message/letter/email this was happening. I went to Uhaul to start moving my things and there's a lock on my unit. I go to the office and the store manager, Cherokee, is immediately rude AGAIN saying, "well, are you going to pay your bill?". I had to tell her to look in her system and she could see it had been paid and they are the ones that ran my card?! The day after I arrived at night and she and another employee were there when I arrived and 10 minutes in the alarm starts going off and we had to stop loading the car and leave. The very next evening I arrived and there were several cardboard boxes, garbage,a rat trap with poison balls spilled out, and a hand truck in front of my unit. I feel this was done in retaliation because when we argued over the phone. These are a few examples of her unprofessionalism, lack of tact and communication skills, and her passive-aggressive pettiness to retaliate to my frustrations. I emptied the unit a week early and will never deal with such immaturity again. I suggest you hire store managers that have college educations and a desire towards professionalism.

NICCOLE H.  |  Overall Experience 
Rating:
5.0

Cherokee was tremendously helpful and professional!

Peter K.  |  First Impressions 
Rating:
3.0

Understaffed and every time I came to my unit there were items piled in from of my door. Sometimes it would be dollys other times boxes and other items. It was always difficult to pull a car up for loading and unloading. The facility is more equipped for renting out uhauls than providing accessible storage.

Anna A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cameron H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aubrey P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICCOLE H.  |  First Impressions 
Rating:
5.0

John is wonderful!

NICCOLE H.  |  Overall Experience 
Rating:
4.0

Parking is an issue at this location and the low ceiling units really need some sort of lighting... HOWEVER - Staff is GREAT and do give a good customer experience even when they are slammed during rush period.

Theodore A.  |  Overall Experience 
Rating:
5.0

Superb service. The guys went above and beyond to accommodate us.

Jamie T.  |  First Impressions 
Rating:
3.0

The supervisor I did speak to was helpful, and the manager of the facility are the only people I give credit to and I really would like the thank. Other then that I will never use UHAUL again! I ended up having to pay more for a truck I shouldn't have gotten charged for because the lack of knowledge to help me get INSIDE a storage lacks. I got sent to a 2nd place just to be able to be moved and was given access, but arrived and access didn't work. Again, thank you to the manager who came out living far just to help me get moved in!! The confusion, and lack of description to help with the moving process was very unsetting. My move in process was very frustrating and pushed us back and caused alot of headaches. Then about an hour roughly on hold waiting for a customer rep didn't help much either! First time ever using uhaul and just very unsatisfied with them.

KARA B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aubrey P.  |  First Impressions 
Rating:
5.0

My customer c service rep was very helpful . His name was John. I appreciate your hard efforts.

Jeanie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP T.  |  First Impressions 
Rating:
1.0

This place sucks! Parking lot is overcrowded. There is never any easy access to the loading doors to get inside. Terrible customer service! DO NOT USE THiS FACILITY!!

mike l.  |  Overall Experience 
Rating:
5.0

All was great, manager at time was the only person working and did an excellent job handling all the people waiting and he was polite and knew what he was doing. Cutoos to him for all his expertise and handling of all my needs.

Wendy R.  |  First Impressions 
Rating:
2.0

Rude staff with the exception of the new manager who tried very hard to make things right. Staff misinformed me of the hours. Hard to get to them by phone. Was told they was no 24 hot access when there was. Angry people work there Was not a pleasant experience. Id go elsewhere next time for storage needs.

chuck n.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

michelle B.  |  Overall Experience 
Rating:
5.0

Jon Crotty made sure that we were taken care of and that we were able to get our furniture out of there in a timely manner!

mark H.  |  Overall Experience 
Rating:
2.0

Only one unit available was supposed to be a split level but we only were given upper half and our stuff didn't fit

michelle B.  |  First Impressions 
Rating:
5.0

Tommy and the rest of the team are awesome! Great customer service. Keep it up guys and thank you for everything!

luis r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luis r.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MARBIN R.  |  Overall Experience 
Rating:
5.0

Staff was awesome - very much- truly awesome

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul B.  |  First Impressions 
Rating:
5.0

Staff was AWESOME.

John S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Q.  |  Overall Experience 
Rating:
5.0

Amazing customer service!

Sierra J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen P.  |  First Impressions 
Rating:
5.0

The employees at this location are top notch. They are the most professional and best people I’ve had dealings with in the storage industry

Jerry W.  |  Overall Experience 
Rating:
2.0

90 degrees is unacceptable. I understand it's Florida summer...but advertising a place as "climate controlled" should mean the temperature is controlled. I took pictures of the thermostat in the faciliy. Right when we got there it was at 90. After 15 mins it crept up to 94. When I brought this to the staff's attention, they didn't seem to think it was a problem. One of the associates even joked that the facility was without A/C for 2 full weeks last month. I was storing expensive, handmade acoustic guitars...

Luke H.  |  Overall Experience 
Rating:
5.0

Andrew was great to work with and explained everything about the storage unit

Mark w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff. Thank you!

Autie K.  |  First Impressions 
Rating:
3.0

Originally finding a place to park and access to our space was difficult. You all made some changes and improvements and things were much better.

Russell R.  |  Overall Experience 
Rating:
4.0

The storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.

John H.  |  Overall Experience 
Rating:
5.0

Staff was great! Thank you!!

sheri s.  |  First Impressions 
Rating:
5.0

:)

Marianna N.  |  Overall Experience 
Rating:
5.0

A real lifesaver and the staff is super friendly!

Angela C.  |  First Impressions 
Rating:
5.0

Very professional and friendly staff. Ceiling space in storage unit is very low, but workable.

John H.  |  First Impressions 
Rating:
1.0

Was very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.

Tim D.  |  First Impressions 
Rating:
5.0

Very polite and Friendly With us With respect Thanks again!

Daniel R.  |  Overall Experience 
Rating:
2.0

Very bad bug problem clock roaches crawling all over I am heart broken having to leave my life there

Deborah P.  |  First Impressions 
Rating:
5.0

We used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.

carol b.  |  Overall Experience 
Rating:
5.0

Thank you for being kind and helpful.

Cynthia M.  |  First Impressions 
Rating:
5.0

Very professional and friendly staff.

Rob E.  |  Overall Experience 
Rating:
5.0

Very helpful and professional

Rob E.  |  First Impressions 
Rating:
5.0

Very good service and the employees were very good

George A.  |  Reservation 
Rating:
2.0

I was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .

Stacy M.  |  Reservation 
Rating:
5.0

Excellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle

Randal D.  |  Reservation 
Rating:
3.0

I wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.

denise b.  |  Reservation 
Rating:
5.0

I do not have words to discribe how helpful and Cortez they are. They make my move easy.

MARLENE V.  |  Reservation 
Rating:
5.0

Very friendly people. They did every thing to resolve my dificulties . I righ recomend .

MARLENE V.  |  Reservation 
Rating:
4.0

We called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Thank you.

gordon c.  |  Reservation 
Rating:
5.0

The staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol

bill s.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

Alisha B.  |  Reservation 
Rating:
4.0

No comments at this time

Mark B.  |  Overall Experience 
Rating:
4.0

Access to storage rooms is limited, must open large garage door, if trucks are not in the way. The only alternative is to go through the main store with cart. Not user friendly at all.

John H.  |  Overall Experience 
No reviews have been submitted for this location.

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