Customer Reviews for U-Haul Moving & Storage of South Sarasota

8,122 reviews

4861 S Tamiami Trl   Sarasota, FL 34231
(Just South of Proctor Rd / 1 mile South of Bee Ridge Rd)

(941) 921-6605

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(941) 921-6605

4861 S Tamiami Trl
Sarasota, FL 34231
(Just South of Proctor Rd / 1 mile South of Bee Ridge Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sasha C. 
Rating:
5.0

Customer did not leave a comment.

Victoria A. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

PHILIP T. 
Rating:
2.0

Went to pick the trailer up at their university location at 3:30pm to find out the person who had my trailer prior didn't return it and the employee only called him an hour prior to me arriving but still did not call me to let me know he did not have any trailers. I was then sent to bee ridge/ US 41 location where it said they had a 5x8 enclosed but upon arrival at 4:30pm they said they did not have any available and they were not trying to find a solution. So I asked if any of the 5x8 they had were able to be used just for the evening and be back before they reopen in the morning so they looked and found that they did have one that had to be back before 7am. After that I now get the bill making it look like I rented 2 trailers when it was just 1 and still getting this sorted out with Uhaul. Been a nightmare of a time, they need to find a better way to keep inventory of their trailers so they do not send their customers chasing a trailer down.

Jacob J. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

Staff was accepted and genuine.

ALICE S. 
Rating:
5.0

Customer did not leave a comment.

Cathy C. 
Rating:
5.0

Customer did not leave a comment.

Dema T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN C. 
Rating:
4.0

Customer did not leave a comment.

Lisa K. 
Rating:
5.0

Not one thing! Cherokee was friendly and the customer service was impeccable! The whole process was smooth from pick-up to drop-off! Love U-Haul!

Bryan T. 
Rating:
4.0

Customer did not leave a comment.

Matthew W. 
Rating:
4.0

Truck had a bad tire and almost blew out. Was not even able to drive the sped limit because of it. Truck shook uncontrollably the entire 900 mile drive and ruined my GPS from all the shaking.

Michael C. 
Rating:
5.0

Staff was amazing

John K. 
Rating:
5.0

5 star

Dan K. 
Rating:
4.0

1- unable to access my bill using the link you provided. 2- drop off process for afterhours was beyond annoying - had to call your customer service to complete it.

douglas B. 
Rating:
3.0

I will only use u-haul as the last resort

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

SAMUELL C. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Elbert H. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

tammy C. 
Rating:
5.0

The staff did a great job, first, of getting me reserved, second of getting me on my way, and third, of welcoming me home. Thanks to all three of them!

Grainger Neale T. 
Rating:
5.0

Customer did not leave a comment.

Dosha M. 
Rating:
5.0

The complete opposite of my pick up experience. This was an actual U-Haul storefront… not a convenience store. It was perfect in every way.

suzanne L. 
Rating:
5.0

Great service.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Melissa K. 
Rating:
5.0

Customer did not leave a comment.

ines V. 
Rating:
4.0

I had to wait a very long time to get my equipment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
4.0

Customer did not leave a comment.

loretta S. 
Rating:
1.0

The equipment was old and noisy and hardly could move and the people that we hired through U-Haul never showed up to help us unpack our truck is a terrible experience

Gordon J. 
Rating:
5.0

Customer did not leave a comment.

JEWELIA G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

service reps did well

khoa L. 
Rating:
1.0

I would suggest that no one ever use U-HAUL. We had the WORST experience with U-HAUL after we picked up the 26' truck and headed to Sarasota, FL from Missouri. From there it was a DISASTER. The truck would not go over 70 mph on the highway. The TRUCK CABIN SHOOK like a roller coaster the entire time. I was actually NAUSEOUS from the cabin shaking so much, I nearly puked. Also the RIGHT TIRE PULLED to the right. After the long trip and arriving at Sarasota, we went to get storage. It was on a Sunday and we had the MOST RUDE people we have ever ran into in Sarasota. There was a guy who was filling in for the manager who claimed he didn't do anything at U-HAUL but sit at a desk and tell people that there was nothing he could do. The only effort he made was when I asked him to see if other U-HAUL stores had any available storage. He told us to drive to the airport and that they has storage available. Well, AFTER A 25-minute drive we pulled in to find that location had been booked for a while. The manager there said there was storage back at the facility in Sarasota! In fact, that person was right. So, we drove back to the original location and the guy who claimed he was just there to do nothing said there was a unit available, but that there was a bit of trash in the storage unit. Since he didn't have anything to do all day, you would think he would just throw away a bit of trash. But, no. So…we decided to show up Monday morning at 7am. There was NO ONE THERE. Finally a manager showed up and helped us to get the storage unit. During that time, I was driving this 26' truck all over because so many other customers had dropped their truck off too. On this tiny lot, the U-HAUL employees kept instructing me to back up the truck so they could move another truck. The U-HAUL EMPLOYEES ASKED ME to place the truck in between two other 26' trucks…which had about 10 inches on each side. I then had to back up the truck so they could move another truck. My guess was that they were INTENTIONALLY trying to see if I would damage the truck SO THEY COULD MAKE MORE MONEY OFF US. Fortunately, I was able to maneuver the truck all over this small parking lot at U-HAUL while workers looked on as I moved the truck here and there, without causing an accident. I could go on about the ROTTEN service, but I will stop there. We will NEVER, EVER use U-HAUL again. I am demanding my money back or some portion. This was the WORST SERVICE I ever received.

Tom B. 
Rating:
5.0

Give the guy running the store (not the manager the guy doing all the work) a raise.

Clayton T. 
Rating:
5.0

You were fast and efficient, thank you!

MARKJ B. 
Rating:
5.0

Customer did not leave a comment.

vonteisha H. 
Rating:
3.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Good people work there, that makes all the difference.

eric V. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

Extremely helpful and friendly its great experience for the first time renting a trailer

Daniel M. 
Rating:
1.0

I experienced many issues with this Uhaul location but especially with management (Store Manager named Cherokee). The office never answers the phone and it's re-routed to national with one hour+ wait times. You cannot make a partial payment online or through an operator, only through the store manager. There were two manager transitions and the 1st manager had changed my due date from the 4th to the 18th. The recent manager said, "well, that's why he's no longer the manager of this store" and threatened to sell my things on their auction on Wednesday (in 2 days) but the letter I had just received 2 days prior said I had to pay full amount by 8/1 or things would be sold 8/18 (and she was threatening 7/27). Anyway, I have never experienced such poor customer service and communication from an establishment, let alone a store manager. I then call national. I am informed my account was paid in full with my credit card on file 3 days prior(so why was she demanding payment over the phone and threatening to sell my things?! Even saying my things were worth more than my bill!!) I was not set up on automatic payments and was never informed via phone message/letter/email this was happening. I went to Uhaul to start moving my things and there's a lock on my unit. I go to the office and the store manager, Cherokee, is immediately rude AGAIN saying, "well, are you going to pay your bill?". I had to tell her to look in her system and she could see it had been paid and they are the ones that ran my card?! The day after I arrived at night and she and another employee were there when I arrived and 10 minutes in the alarm starts going off and we had to stop loading the car and leave. The very next evening I arrived and there were several cardboard boxes, garbage,a rat trap with poison balls spilled out, and a hand truck in front of my unit. I feel this was done in retaliation because when we argued over the phone. These are a few examples of her unprofessionalism, lack of tact and communication skills, and her passive-aggressive pettiness to retaliate to my frustrations. I emptied the unit a week early and will never deal with such immaturity again. I suggest you hire store managers that have college educations and a desire towards professionalism.

NICCOLE H.  |  Overall Experience 
Rating:
5.0

The folks in Roanoke at the drop off location. Sorry don't remember there names. We're FANTASTIC

Brian C. 
Rating:
5.0

Keep doing what you are doing

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

MIKE H. 
Rating:
5.0

No comments.

Estelius E. 
Rating:
5.0

Customer did not leave a comment.

roberto H. 
Rating:
3.0

Customer did not leave a comment.

Brittany T. 
Rating:
4.0

Lot was small for returning a 26' plus auto transport but service was good

Pamela H. 
Rating:
5.0

Everyone was very courteous and helpful it was the second time I've rented trailers with the same outcome great job everyone

Scott H. 
Rating:
1.0

I dropped off Sunday and 3 days later was charged for drop off on Wednesday. I called customer service and they hung up on me. I called the direct branch was on hold for over an hour and no one answered. Terrible experience

Jennifer A. 
Rating:
5.0

It could not have been easier. Especially comparing it to trying to rent a truck from 2 well known big box stores. I rarely need to rent a truck/van but next time I will come directly here. Thanks!

Mary L. 
Rating:
4.0

Customer did not leave a comment.

Erik K. 
Rating:
5.0

Customer did not leave a comment.

Andrian P. 
Rating:
4.0

Customer did not leave a comment.

Edmund M. 
Rating:
4.0

Customer did not leave a comment.

JAMES K. 
Rating:
4.0

Customer did not leave a comment.

Lonnie G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Everyone was great and super friendly.

Lee E. 
Rating:
5.0

Great service all the way around. People inside were awesome!

Phil S. 
Rating:
5.0

Customer did not leave a comment.

AMY A. 
Rating:
2.0

Was charged a lot more than what was quoted. No dollie was available even though it was reserved.

Brenda T. 
Rating:
5.0

Customer did not leave a comment.

LACEY B. 
Rating:
4.0

Customer did not leave a comment.

cesar F. 
Rating:
5.0

Thanks for your great service!

Yaneth V. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

The crew was efficient ,friendly, professional.

Richard P. 
Rating:
5.0

Very professional, quick service. Would use them again.

Diane S. 
Rating:
5.0

Customer did not leave a comment.

ken Y. 
Rating:
5.0

Customer did not leave a comment.

Kurt H. 
Rating:
3.0

You rented me a truck with a leaky roof during rainy season

Jared D. 
Rating:
5.0

Fix your online mobile ordering for checkin /checkout. Not the locations fault that corporate makes such a horrible tool. Called all the extra information that was required could have been uploaded and set way before hand to make this easier. Staff was great so only complaints I have is with uhaul corporate IT being nitwits

Robert S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

Had a reservation that I confirmed the day of arrival. When I got there they told me that they did not have my unit. They did not seemed to be concerned about it saying this happens often. I had hired movers that I hired thru Uhaul waiting an hour while I scrambled to find another storage unit. With the exception of the staff at the Sarasota south site, my overall experience with your company was horrendous.

David L. 
Rating:
5.0

Customer did not leave a comment.

Micah G. 
Rating:
5.0

Great location, knowledgeable staff. Quick check in and return process! Will use them again!!

Dennis H. 
Rating:
5.0

Great customer service!

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
1.0

They charged me twice on my and I can't get hold of anybody

John M. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Smart woman who checked me out and showed me how to use truck

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

TISHA B. 
Rating:
5.0

Customer did not leave a comment.

Janelle L. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
1.0

This was my second experience with this location. Both times were terrible. I went in and got the truck and trailer in the morning. Paid for everything. The guy working there said I could come back later for the trailer. When I went back later, it took almost an hour, I had to pay for the trailer again and because “the machine was down” I had to go get cash. Two guys put the trailer on and, as I began to pull out into the streets, I noticed two trailers were connected. So I had to go in again to have it corrected. The whole process was miserable!

Autumn B. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
4.0

Customer did not leave a comment.

Henry R. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
2.0

They charge me for a utility dolly that I never order and when I droop off the truck it was a problem because the dolly was not in the truck. When the location in Gainesville call the one in Sarasota to ask them about it the manager was very nasty and rude

Silvia S. 
Rating:
1.0

Lot was too small. Multiple vehicles parked everywhere. Almost impossible to back trailer in to tight spot off of busy roadway. The man who helped us was nice but following his guidance he backed us into curb. No damage done but not a good experience.

Sheila S. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Try to get your credit card readers to work better

Perry W. 
Rating:
5.0

Quick efficient and well stocked with rentals for future reference

David B. 
Rating:
5.0

Cherokee was tremendously helpful and professional!

Peter K.  |  First Impressions 
Rating:
3.0

Understaffed and every time I came to my unit there were items piled in from of my door. Sometimes it would be dollys other times boxes and other items. It was always difficult to pull a car up for loading and unloading. The facility is more equipped for renting out uhauls than providing accessible storage.

Anna A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cameron H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aubrey P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICCOLE H.  |  First Impressions 
Rating:
5.0

John is wonderful!

NICCOLE H.  |  Overall Experience 
Rating:
4.0

Parking is an issue at this location and the low ceiling units really need some sort of lighting... HOWEVER - Staff is GREAT and do give a good customer experience even when they are slammed during rush period.

Theodore A.  |  Overall Experience 
Rating:
5.0

Superb service. The guys went above and beyond to accommodate us.

Jamie T.  |  First Impressions 
Rating:
3.0

The supervisor I did speak to was helpful, and the manager of the facility are the only people I give credit to and I really would like the thank. Other then that I will never use UHAUL again! I ended up having to pay more for a truck I shouldn't have gotten charged for because the lack of knowledge to help me get INSIDE a storage lacks. I got sent to a 2nd place just to be able to be moved and was given access, but arrived and access didn't work. Again, thank you to the manager who came out living far just to help me get moved in!! The confusion, and lack of description to help with the moving process was very unsetting. My move in process was very frustrating and pushed us back and caused alot of headaches. Then about an hour roughly on hold waiting for a customer rep didn't help much either! First time ever using uhaul and just very unsatisfied with them.

KARA B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aubrey P.  |  First Impressions 
Rating:
5.0

My customer c service rep was very helpful . His name was John. I appreciate your hard efforts.

Jeanie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP T.  |  First Impressions 
Rating:
1.0

This place sucks! Parking lot is overcrowded. There is never any easy access to the loading doors to get inside. Terrible customer service! DO NOT USE THiS FACILITY!!

mike l.  |  Overall Experience 
Rating:
5.0

All was great, manager at time was the only person working and did an excellent job handling all the people waiting and he was polite and knew what he was doing. Cutoos to him for all his expertise and handling of all my needs.

Wendy R.  |  First Impressions 
Rating:
2.0

Rude staff with the exception of the new manager who tried very hard to make things right. Staff misinformed me of the hours. Hard to get to them by phone. Was told they was no 24 hot access when there was. Angry people work there Was not a pleasant experience. Id go elsewhere next time for storage needs.

chuck n.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

michelle B.  |  Overall Experience 
Rating:
5.0

Jon Crotty made sure that we were taken care of and that we were able to get our furniture out of there in a timely manner!

mark H.  |  Overall Experience 
Rating:
2.0

Only one unit available was supposed to be a split level but we only were given upper half and our stuff didn't fit

michelle B.  |  First Impressions 
Rating:
5.0

Tommy and the rest of the team are awesome! Great customer service. Keep it up guys and thank you for everything!

luis r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luis r.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MARBIN R.  |  Overall Experience 
Rating:
5.0

Staff was awesome - very much- truly awesome

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul B.  |  First Impressions 
Rating:
5.0

Staff was AWESOME.

John S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Q.  |  Overall Experience 
Rating:
5.0

Amazing customer service!

Sierra J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen P.  |  First Impressions 
Rating:
5.0

The employees at this location are top notch. They are the most professional and best people I’ve had dealings with in the storage industry

Jerry W.  |  Overall Experience 
Rating:
2.0

90 degrees is unacceptable. I understand it's Florida summer...but advertising a place as "climate controlled" should mean the temperature is controlled. I took pictures of the thermostat in the faciliy. Right when we got there it was at 90. After 15 mins it crept up to 94. When I brought this to the staff's attention, they didn't seem to think it was a problem. One of the associates even joked that the facility was without A/C for 2 full weeks last month. I was storing expensive, handmade acoustic guitars...

Luke H.  |  Overall Experience 
Rating:
5.0

Andrew was great to work with and explained everything about the storage unit

Mark w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff. Thank you!

Autie K.  |  First Impressions 
Rating:
3.0

Originally finding a place to park and access to our space was difficult. You all made some changes and improvements and things were much better.

Russell R.  |  Overall Experience 
Rating:
4.0

The storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.

John H.  |  Overall Experience 
Rating:
5.0

Staff was great! Thank you!!

sheri s.  |  First Impressions 
Rating:
5.0

:)

Marianna N.  |  Overall Experience 
Rating:
5.0

A real lifesaver and the staff is super friendly!

Angela C.  |  First Impressions 
Rating:
5.0

Very professional and friendly staff. Ceiling space in storage unit is very low, but workable.

John H.  |  First Impressions 
Rating:
1.0

Was very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.

Tim D.  |  First Impressions 
Rating:
5.0

Very polite and Friendly With us With respect Thanks again!

Daniel R.  |  Overall Experience 
Rating:
2.0

Very bad bug problem clock roaches crawling all over I am heart broken having to leave my life there

Deborah P.  |  First Impressions 
Rating:
5.0

We used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.

carol b.  |  Overall Experience 
Rating:
5.0

Thank you for being kind and helpful.

Cynthia M.  |  First Impressions 
Rating:
5.0

Very professional and friendly staff.

Rob E.  |  Overall Experience 
Rating:
5.0

Very helpful and professional

Rob E.  |  First Impressions 
Rating:
5.0

Very good service and the employees were very good

George A.  |  Reservation 
Rating:
2.0

I was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .

Stacy M.  |  Reservation 
Rating:
5.0

Excellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle

Randal D.  |  Reservation 
Rating:
3.0

I wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.

denise b.  |  Reservation 
Rating:
5.0

I do not have words to discribe how helpful and Cortez they are. They make my move easy.

MARLENE V.  |  Reservation 
Rating:
5.0

Very friendly people. They did every thing to resolve my dificulties . I righ recomend .

MARLENE V.  |  Reservation 
Rating:
4.0

We called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Thank you.

gordon c.  |  Reservation 
Rating:
5.0

The staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol

bill s.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

Alisha B.  |  Reservation 
Rating:
4.0

No comments at this time

Mark B.  |  Overall Experience 
Rating:
4.0

Access to storage rooms is limited, must open large garage door, if trucks are not in the way. The only alternative is to go through the main store with cart. Not user friendly at all.

John H.  |  Overall Experience 
No reviews have been submitted for this location.

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