Customer Reviews for U-Haul Moving & Storage of Southeast

4097 reviews

4001 SE 14th St   Des Moines, IA 50320
(@ Watrous)

(515) 287-5225

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(515) 287-5225

4001 SE 14th St
Des Moines, IA 50320
(@ Watrous)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kathy B.  |  Overall Experience 
Rating:
1.0

Cab of truck smelled like weed. I actually found a half smoked joint on the floor in the cab. Dog fur everywhere, which caused my allergic girlfriend's face to swell up. Only one headlight worked so we hand to drive from iowa to Denver with the brights on. When I returned truck, I told them all this and all they did was give me $50 off of a $700 bill.

JORDAN S. 
Rating:
4.0

Customer did not leave a comment.

KRISTINE G. 
Rating:
5.0

Customer did not leave a comment.

STANLEY L. 
Rating:
5.0

Thank you all of you where real friendly and helpful

sherra c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charrise f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE G. 
Rating:
4.0

Customer did not leave a comment.

MARVIN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY A.  |  First Impressions 
Rating:
3.0

Trucks abs light was on and off, steering wheel was a quarter turn off, steering was real sloppy made the truck hard to maintain control on the hwy, smelled of coolant at all stops and power steering was extremely loud an real hard to turn at low speeds. I have rented a few trucks from you and driven plenty of your trucks to know this isn't normal. That truck needs some love.

RANDALL B. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL C. 
Rating:
3.0

Customer did not leave a comment.

HO CHUL S. 
Rating:
4.0

I was called When I was 30 minutes late to pick up. Just running a little late. I attempted immediately to call back to tell them yes I still wanted the rental. Your phone system is horrendous. I was on hold for 35 minutes while my husband attempted to drive to the location and pick up the truck. I never got through. He got there there was no one there and we had to wait for someone.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

BRYAN G. 
Rating:
4.0

I put not applicable to the "maintained" question because the truck was old but my move was in town so it was ok. It would pull to the right if you went over 65. The employee who helped me return the truck was fantastic. Didn't catch her name but she made it super simple. Thanks!

Darrin P. 
Rating:
4.0

Customer did not leave a comment.

GARY L. 
Rating:
2.0

not yell at customers when your the only one working, I was in no hurry as I brought it back a day early but the lady in the lot was yelling at me how she was all backed up and if I could park it in the return areal she would get to it when she had time. knowing I had paid with my debit card and having rented here more than once I was I. no hurry till I was yelled at then I just wanted out of there.

JASON D. 
Rating:
3.0

Pick up time was at 7:00 am when they opened, no one arrived until 8:00 am

Barry L. 
Rating:
5.0

Excellent customer service and very helpful!

TILAK G. 
Rating:
2.0

The wires attached to the backdoor got entangled and jammed the door so it wouldn't fully close. Then we couldn't communicate with anyone from U-Haul because the entire system was down that day. So we had to problem-solve ourselves and detach the wires from the door ourselves in order to get the door properly closed and latched. Unacceptable that a door on your U-Haul breaks after 4 uses.

Benjamin P. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE J. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
3.0

Customer did not leave a comment.

CORY M. 
Rating:
3.0

Very slow because they didn't have enough people working

JUSTIN B. 
Rating:
5.0

So I caused a setback, was renting from Cotofos Auto and was to late. They sent me to Watrous and SE. 14th St. Alyssa was absolutely amazing! Thorough and efficient. Great customer service. I will forever come there if she is an employee! Thank you!

KRYSTAL W. 
Rating:
5.0

Polite friendly knowledgeable

ARNOLD C. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

The lady who helped me was great !

Stephen P. 
Rating:
1.0

This was my first time ever renting from uhaul this company is unorganized thieves who like to over charge you for gas convenience I recommend that you rent cars from enterprise and pay more for being service

GERAD S. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

BARRY L. 
Rating:
3.0

Make sure that the gas is filled to full for customers.

Jeff K. 
Rating:
4.0

Issues with mobile Check-Ins. Pictures didn't load.

DANIELLE D. 
Rating:
5.0

We left our handicap parking card on the dash. Coming back to drop off to retrieve. Unable to call due to long wait times with no call back

DANIEL V. 
Rating:
5.0

Customer did not leave a comment.

TERRY H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE T. 
Rating:
5.0

Customer did not leave a comment.

CUBWA S. 
Rating:
5.0

Customer did not leave a comment.

Jamie K. 
Rating:
2.0

Customer did not leave a comment.

James S. 
Rating:
3.0

I was charged for the initial amount even though I should have been charged for what I actually used, which was $9.00 less.

SHANNON S. 
Rating:
1.0

Your representative was rude and disrespectful she did not take the time to speak with me to resolve the issue at closing time

JEREMIAH A. 
Rating:
5.0

The young lady that helped us was absolutely wonderful. I had many questions and she was patient and knowledgeable.

DENISE R. 
Rating:
5.0

Customer did not leave a comment.

FALISHSA B. 
Rating:
5.0

Customer did not leave a comment.

VERNICE K. 
Rating:
5.0

Customer did not leave a comment.

DAWUD L. 
Rating:
3.0

Wont fix their mistakes made by their employees

JUSTIN M. 
Rating:
5.0

The ladys that was there were very friendly and helpful.

JUSTIN M.  |  First Impressions 
Rating:
3.0

It a ok job

micheal D. 
Rating:
3.0

Customer did not leave a comment.

BRAD J. 
Rating:
5.0

Customer did not leave a comment.

Tam V. 
Rating:
1.0

I rented a car dolly and the Uhaul associate connected my car dolly. While driving down the highway, my car was disconnected from the straps and damaged. The Uhaul associate did not connect the safety chain to the car(they were still connected as if they were not needed. The Uhaul associate only connected the straps, and also advised me to put my car in neutral. The tow truck company advised me that my car was suppose to be left in park so that my tires did not move around to help remove the straps from my tires. He also told me that if the safety chains were attached, it would have caught the car and not allowed my car to fall from the car tow dolly.

MARGARET S. 
Rating:
1.0

Ice covered all windows, key was not available outside, had to go into store to get it. It was not ready for pickup. Awful experience

Jake F. 
Rating:
1.0

When you tell a customer a price of a rental honor that price don't wait till after they have paid for it and charge them double like you did to me

MICHAEL D. 
Rating:
5.0

The customer agents provided excellent service to me. I needed to extend my rental time by 3hrs and did so by using the online Uhaul.com/share without incident. I will tell everyone who asks where to rent A truck for a move to go to Uhaul!!!

Shellie P. 
Rating:
1.0

Close up shop

tatyanna S. 
Rating:
5.0

Customer did not leave a comment.

LINDA C. 
Rating:
1.0

I spoke with a gal from this location on January 9th which was a Saturday. At this time I discussed the rental agreement and explained I'd return it by either late Monday night January 11th or by Tuesday January the 12th and would pay in full. Unfortunately this was not relayed or properly documented to corporate office and then cooperate office reported the truck stolen. So imagine my surprise when I heard two police officers banging on my door at 1:55 pm January 12th. Which obviously is Tuesday and the day I'm returning this rental. I stepped out of my home and got commanded to face the wall and put my hands behind my back and then arrested. It wasn't until a couple minutes had gone by that I was Informed I was being charged with vehicle theft from uhaul. I was completely bewildered and confused as I'm no thief. I begged and pleaded with the officer to let me call uhaul and straighten out the mix up , to which he refused and himself and his partner were more worried about the 4 other cars on my property without plates. Non of which were stolen , just simply due to Covid-19 it's hard to get an appointment scheduled. So long story short. The officer did call uhaul to verify if they still wished to press charges and made it seem as though they recovered a stolen vehicle thru great police work and true grit. The reality of it is the truck was parked in my front yard with my 22 foot flat bed trailer attached. I live on one of the busiest streets in my area and on a corner lot. Basically the whole damn town could know the truck was there. Now does that seem strange to whomever may be reading this. If A person was truly stealing a vehicle why would they park it directly in front of their house for the whole world to see? Don't worry I'll wait. So I was booked into jail and then my mugshot ended up on several of Facebooks group page inmate sites. I'm getting flooded with phone calls and messages and I look like a piece of trash thief. It cost me 1000 dollars to bond out and the next day I walked into the local office I rented the truck from and paid in full what was owed and cleaned the truck out completely. The manager/ owner Brian was there and pleasant and openly admitted that was his wife I spoke with that Saturday and that there was some miss communication there and he apologized. So.... see where I'm going with this. I expect uhaul to make this right and I also want a letter from uhaul apologizing for what took place and the sooner the better because time is of the essence for uhaul before I start making legal phone calls. And we all know those never end good. Especially when a consumer is wrongly accused of a crime and then arrested for said crime and charged. I expect a response back no later than Monday the 25th of January with what uhaul intends to do regarding this matter and to satisfy my concerns. Thank you for your time Sincerely , Terry Allen DeBlieck

Terry D. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER Y. 
Rating:
2.0

The ladies were not using masks. I came to pick the rental up and they didn't know where the keys where. I had to go on in the store. I did mobile pick up and drop off for reason.

Tim A. 
Rating:
3.0

The trailer pulled hard compared to other trailers our friend has pulled.

BRUCE A. 
Rating:
1.0

Hire front desk staff with actual customer service experience. They argued over petty things amongst themselves as I waited to pay/pick up truck. Unacceptable. Also too much hidden fees my expected price was 58+tax overall I paid $118. Called manager to get clarification as this was my first time ever renting a uhaul, but he was very unhelpful. Unbelievable I could've used the $118 to pay toward professional movers!

MANUEL Z. 
Rating:
5.0

Great customer service, a female help me.

Troy S. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
3.0

Customer did not leave a comment.

Ryan G. 
Rating:
4.0

I waited in the cold for verification of my alternate contacts, when I could have done all that before I even showed up or before I was told to locate the truck. I wasn't aware of any of that when I started my mobile check in. Seems like some of that could be done prior to showing up.

Nathan D. 
Rating:
5.0

Customer did not leave a comment.

Bradley L. 
Rating:
5.0

Customer did not leave a comment.

Holly A. 
Rating:
3.0

This is not the drop off location I was given. I returned the truck to Altoona as stated in my contract. I never received a final receipt, either

Jodie P. 
Rating:
3.0

Customer support was very good, they assisted me in locating a car transporter 2 hours away that was suppose to be at the location via reservation. Agent stated that I would receive a $50 discount due to reservations not reserving the car transporter as requested. as very disappointed on what I had to deal with apron arriving to pick up the truck and transporter, horrible experience in Des Moines, IA.

MARCELL H. 
Rating:
4.0

Customer did not leave a comment.

neil G. 
Rating:
4.0

Good experience staff very helpful had equipment ready when promised

David M. 
Rating:
5.0

Customer did not leave a comment.

TONY L. 
Rating:
5.0

I have used this location multiple times in the last few years and the service is always exceptional.

JENNIFER H. 
Rating:
5.0

I only have a digital copy of my license and the app prevented me from uploading which prevented me from taking picking up a truck. So I walked kntk tbe office and that is when Kathy, the do it All lady at this site saw me and stopped what she was doing and walked in from the parking lot where she was warming up trucks and greeted me warm and friendly. She hear my listened to the explanation of my situation and immediately provided solutions. Within ten minutes of thinking I was in trouble of failing my project, kathy had me out the door, in a truck, and on my way. My experience with Uhaul was awesome and our business relationship is strong Thank you

Howard H. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

ZHEWEN X. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

BREON M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL P. 
Rating:
3.0

Customer did not leave a comment.

Marrie R. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
5.0

I prefer this location because they are full service. Not just a drop lot. They have a full staff so you don't have to wait while one employee takes care of 10 customers.

Harold B. 
Rating:
3.0

Customer did not leave a comment.

MICHALE R. 
Rating:
3.0

I was upset because on Saturday I RESERVED a. Uhaul for a certain location and when I got there to pick it up they gave it away!!! So I had to drive across town to another location! I was already pressed for time and then I had to do more running around because someone didn't do something right!

mellisa A. 
Rating:
3.0

Customer did not leave a comment.

Blake S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CONNIE M. 
Rating:
5.0

Customer did not leave a comment.

Julie J. 
Rating:
5.0

Your absolutely 💯 truly good at your trade. Thanks.

GERALD R. 
Rating:
4.0

Don't double charge a customer been on the phone with U-Haul because they charged us the same amount twice.

LEO B. 
Rating:
1.0

Location is notoriously understaffed and the staff that is there are very unprofessional.

MICAELA R. 
Rating:
3.0

Customer did not leave a comment.

Deaonda B.  |  Overall Experience 
Rating:
5.0

Service Agents were first class and very knowledgeable and helpful.

DONALD H. 
Rating:
5.0

Great customer service! First time renting there made easy.

Dustin R. 
Rating:
5.0

Fullfield all my needs vary excellent

John B.  |  First Impressions 
Rating:
5.0

Smoothe easy rental. Nice equipment, quick in, quick out and knowledgeable friendly personnel .. A+++

John H. 
Rating:
5.0

Customer did not leave a comment.

Ryan C.  |  Overall Experience 
Rating:
5.0

Used this location for supplies and equipment ...3 different types of vehicles over the years....they have always been consistent..

TROY L. 
Rating:
5.0

The only issue was having to wait.

RICK V. 
Rating:
3.0

I didn't even end up using the storage. Staff was friendly but overall communication wasn't what I expected.

NANCY G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARIELLA J. 
Rating:
3.0

Customer did not leave a comment.

CRYSTAL Y. 
Rating:
5.0

Everything was great for me! This was my first time renting a uhaul and so I wasn't to sure how it all worked but the location I used had amazing costumer service!

JACKIE L. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
3.0

The staff was friendly, though very slow. Seemed to be understaffed and major computer/tech issues. Needs work.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

TERRY V. 
Rating:
5.0

Customer did not leave a comment.

LINDA C. 
Rating:
4.0

Customer did not leave a comment.

Amanda S. 
Rating:
3.0

Take that truck out until it is serviced

ANEESAH S. 
Rating:
5.0

Customer did not leave a comment.

KESHAB K. 
Rating:
5.0

Thank you all for the good help

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

Kathy B.  |  First Impressions 
Rating:
1.0

The manager was very unprofessional and rude. My unit end up getting mice from someone who brought them in the building for the third time. An Uhaul employee informed me that it was the third time that the building had mice.

choyce j.  |  Overall Experience 
Rating:
5.0

Had my things in storage for over 3yrs every body was nice

jeffery r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andre b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Damon W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynne C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charrise f.  |  First Impressions 
Rating:
4.0

When renting did not tell me no elevator and stairs up to unit - bad

Tim M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole S.  |  Overall Experience 
Rating:
2.0

Called 8-10 times and loop to call center. No phone call back....had to go to the office personally. See notes from staff at local and call center. Really frustrating, especially since I have been a customer for over 5 years.

RYAN R.  |  Overall Experience 
Rating:
1.0

They decided to charge me extra money after I left. This place is awful

sam p.  |  First Impressions 
Rating:
5.0

Only comment I have is I was overcharged few weeks ago and the issue is still not resolved. Talked to several people and plan on calling again. Need immediate refund of the overcharge on miles. Richard Berning 712-830-2366 I have contacted them is why I am taking this step Will call again tonight but need this taken care of. I given it enough time already

Richard B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gunther H.  |  Overall Experience 
Rating:
5.0

None

KENNESHA W.  |  First Impressions 
Rating:
5.0

I arrived early evening from St Louis area with 25' truck and transport. Staff (especially Kobe and Bailey) were exceptional in getting my car ready to get off transport, as well final details. :)

Nadina S.  |  First Impressions 
Rating:
5.0

Great place

Holly B.  |  Overall Experience 
Rating:
5.0

Great food, great service, I cannot say enough! Love that place!

Paul N.  |  Overall Experience 
Rating:
5.0

Great experience

William K.  |  Overall Experience 
Rating:
5.0

Very curtious and helpful

denis m.  |  First Impressions 
Rating:
5.0

The Manager, Bailey, was great. She was very helpful in answering my questions and I appreciate her willingness to assist me with my deliveries.

Tim S.  |  First Impressions 
Rating:
2.0

I was not satisfied with the matter in which the storage I book wasn't the one given to me. My experience with U-Haul was very unfortunate.

Emmanuel P.  |  Overall Experience 
Rating:
3.0

Regarding the lighting, halls very well lit, do believe lighting needed inside the units.

Sharon B.  |  Overall Experience 
Rating:
5.0

I had my storage almost 4 1/2 years. Never a problem with the nice people on Sout East 14th.

TASHA A.  |  Overall Experience 
Rating:
5.0

Great Customer Service!!

Rafael G.  |  Overall Experience 
Rating:
5.0

Overall great experience

tarmell l.  |  Overall Experience 
Rating:
3.0

NICE STORAGE FACILITY, CUSTOMER SERVICE WAS NICE, NEED AIR CONDITIONING IN THE ACTUAL STORAGE UNITS.

joann m.  |  Overall Experience 
Rating:
5.0

Emma provided us very good customer service. We appreciated her thoroughness and professionalism.

Mark S.  |  First Impressions 
Rating:
3.0

The staff were not friendly about 90% of the time. They do not work with you at all if you have problems .I spent around $3,000 in a year in all & still crappy service!

cheryl t.  |  Overall Experience 
Rating:
5.0

Made a sort of stressful day for we quite pleasant.

richard s.  |  First Impressions 
Rating:
3.0

👍🏼

Chase E.  |  Overall Experience 
Rating:
2.0

The facility was always dirty and covered with litter. Many times the U-Haul card access door did not work, we had to wait in a long line, to ask an employee to open the access door.

bob h.  |  Overall Experience 
Rating:
5.0

It was wonderful n very helpful

Jacqueline L.  |  First Impressions 
Rating:
4.0

The the staff member that helped me was vary helpful and kind

heidi s.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful

ernesto e.  |  Overall Experience 
Rating:
4.0

The staff was great and storage unit was helpful in my time of need.

Stephanie C.  |  Overall Experience 
Rating:
3.0

You need to use the stairs to move your things , not very efficient , good use of the space yet bad implementing an an elevator or a ramp would be great

AHMED A.  |  First Impressions 
Rating:
3.0

No coments but the only good thing was that craig was the best part.

Angela T.  |  Overall Experience 
Rating:
4.0

I would have liked to get in later in the day but all in all I was happy. The staff was very helpful!

traci s.  |  Overall Experience 
Rating:
5.0

Great facility !

PAVAN B.  |  Overall Experience 
Rating:
5.0

convenient to our store and easy to deal with

FRANK M.  |  Reservation 
Rating:
2.0

The customer service was good. I really don’t like the storage space do to it not having any light in side of the unit and the price is high.

CASSANDRA T.  |  Reservation 
Rating:
5.0

Everything was handled quickly and professionally. Thanks for making the move stress free.

Jill T.  |  Reservation 
Rating:
4.0

I would like say thank you,kyle Trilk for his generous come and help me to moved heavy stuff, if not for him I won't be able to finished moving that day I got no help accept my mom 72 years,.

May S.  |  Overall Experience 
Rating:
1.0

I'm on autopay and got charged for a late fee. I followed the instructions from the customer service department and they are trying to charge me after I moved out. They never answer the phone. Awful.

brianna f.  |  Overall Experience 
Rating:
5.0

Friendly staff and a nice facility. Felt secure while we were there.

angie s.  |  Overall Experience 
Rating:
5.0

I would use Uhaul again for a storage unit if I had too

Kitrie S.  |  Overall Experience 
Rating:
5.0

Manager and employees very accommodating to your needs.

jamie s.  |  Overall Experience 
Rating:
4.0

This facility served my storage needs very well for about 2 years. Would definitely recommend it to a friend!

ANNIKA P.  |  Overall Experience 
Rating:
1.0

Manager Tim Hunt is rude and unprofessional. He does not return phone calls. He does not understand his own accounting system. He does not follow through with actions. F- service!

nicole w.  |  Overall Experience 
Rating:
4.0

The parking and loading/unloading situation is very unwieldy. Vehicles often have to block one another and the main exit lane was blocked by a truck. The location probably needs more parking space.

ryan C.  |  Overall Experience 
Rating:
4.0

The only reason I wouldn’t is the parking- the quantity of trucks and trailors make it nearly impossible some days to park and access the storage unit. Employees perhaps should park elsewhere?

SUZANNE W.  |  Overall Experience 
Rating:
5.0

Great staff but need more people to work front counter.

Christina B.  |  Overall Experience 
Rating:
3.0

The storage unit itself was creepy, not lighted at all. We had to provide our own light. Too expensive for the outdated unit. Newer units are easy and very well lit.

ramona f.  |  Overall Experience 
Rating:
5.0

Thank you S.E. 14TH location!

Tracy X.  |  Overall Experience 
Rating:
4.0

Very convenient. Staff very friendly and helpful.

justin w.  |  Overall Experience 
No reviews have been submitted for this location.

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