Customer Reviews for U-Haul Moving & Storage of Spartanburg

3,507 reviews

345 Whitney Rd   Spartanburg, SC 29303
(By Benson Nissan Cadillac)

(864) 582-4140

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(864) 582-4140

345 Whitney Rd
Spartanburg, SC 29303
(By Benson Nissan Cadillac)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Stacey W. 
Rating:
5.0

Had an excellent experience.

Willie R. 
Rating:
5.0

John checked me in, hooked up the trailer and checked out my return…everything went well, and he was very pleasant and courteous.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Ian A. 
Rating:
5.0

It was a great experience.

Alysha D. 
Rating:
5.0

Customer did not leave a comment.

Kendra C. 
Rating:
5.0

Customer did not leave a comment.

Kelli W. 
Rating:
5.0

Customer did not leave a comment.

kenitrya W. 
Rating:
5.0

Emily was friendly, provided prompt service. Thank you.

William W. 
Rating:
4.0

A/c did not work. Need be fixed. Blows fan air and not cold!!!

william F. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE H. 
Rating:
3.0

Customer did not leave a comment.

Katie V. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Make sure you have the correct wiring for LED lighting system.

gregory B. 
Rating:
5.0

Customer did not leave a comment.

Ian A. 
Rating:
5.0

Great folks to deal with

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Leah K. 
Rating:
5.0

Customer did not leave a comment.

Marty I. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

jhonny E. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Rusty T. 
Rating:
5.0

Associate loaned me a lock for the one-way rental. Greatly appreciated. Odd that your policy is to provide a lock for local rentals but not for one-way. Seems more likely to need to lock up belongings when moving out of state. Why not equip all trucks with a lock? Truck was showing its age but seemed well maintained and performed as needed.

Brian W. 
Rating:
4.0

Tire pressure was only 7.5lbs on one of the 4 wheels. While the trailers are sitting idle in the yard the employees need to go through and double check tire pressures and condition instead of sitting in the air conditioning on their phones waiting for customers to come through the door.

RAYMOND A. 
Rating:
4.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Great experience. Everyone was friendly and helpful and made for a smooth transaction and return.

CHRISTOPHER B. 
Rating:
5.0

The lady at the counter on Saturday (May 7) at 1:30 did a great job! She can definitely multi task and got us in and out quick, while being friendly and upbeat…great employee!

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy A. 
Rating:
4.0

Need more parking for rental return.

Tim P. 
Rating:
5.0

Customer did not leave a comment.

charlise W. 
Rating:
1.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Clarence C. 
Rating:
5.0

Great rental experience from start to finish. Effecient, professional, and friendly staff.

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

TRACY C. 
Rating:
3.0

The two ladies that assisted me with my check-in were awesome Unfortunately, check-out was one my worst customer service experiences. As soon as I pulled up to the truck drop-off area, a guy was opening the back of the van with a hose in his hand. A women was standing at my window saying I need to get the mileage. She rolled her eyes and gave me an inpatient llook as I grabbed my handbag and drink before exiting the van.I also had a box in the back of the van that my daughter was transferring to my car. They gave us an unpleasant look the entire time. No other vehicles were in line behind us. I feel that we were rushe . The staff should at least give the customers time to exit the vehicles before processing and cleaning.

Kenyatta H. 
Rating:
5.0

Just look under the seats it was a plastic soda bottle under the seat when I being to turn the van but the van was clean

KEISHA W. 
Rating:
3.0

Better training

GARY G. 
Rating:
5.0

Customer did not leave a comment.

CURTIS W. 
Rating:
5.0

tips on towing modified or lowered autos.

Jeffrey S. 
Rating:
5.0

The number that I was given to call when I dropped off my vehicle does not work at night which made drop off frustrating

Varnisha H. 
Rating:
3.0

Customer did not leave a comment.

Frankie T. 
Rating:
5.0

Customer did not leave a comment.

Serena R. 
Rating:
5.0

My biggest complaint was that I booked a truck from a location much closer to my house and it was changed to be much further away. In the future, I hope that doesn't happen. Otherwise, this was a great, easy, and excellent experience.

Ward Y. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Everything seemed to go flawlessly. No problems. I appreciate the opportunity to snap photos before and after to guarantee my care for your equipment. Not that it has ever happened (knock on wood), but I would hate to ever be accused of damaging equipment I rented.

Joseph S. 
Rating:
5.0

I could not unlock the truck when I tried to leave took a maintance man to open the doors of the truck so I never locked it until I dropped it off. Also extremely very noisey like every thing was lose in the truck

jack T. 
Rating:
1.0

Will tell you anything to get ur money then when u find out u been lied 2 u got to wait weeks to get ur money back smfh

Tyson C. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
4.0

It was a good rental experience

RAY G. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Christine K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Thank you for being nice to me god bless

Mary B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE Y. 
Rating:
5.0

The app refused to upload my pictures on return after hours. The website did accept the pictures. Another customer returning at the same time was having the same problem.

Hugh P. 
Rating:
5.0

Customer did not leave a comment.

JOYCE G. 
Rating:
5.0

Great experience, friendly great help on short notice.

Beverly K. 
Rating:
5.0

Customer did not leave a comment.

St W. 
Rating:
5.0

Customer did not leave a comment.

Alena P. 
Rating:
5.0

Ms. Emily Moon was very professional and provided AWESOME SERVICE.

Joe M. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

staff did a great job The equipment was normal for U-Haul wore out but they got me there and back and that was all I ask for.

Jack T. 
Rating:
5.0

Customer did not leave a comment.

jared S. 
Rating:
5.0

Customer did not leave a comment.

Charniece C. 
Rating:
5.0

Customer did not leave a comment.

Tabitha L. 
Rating:
5.0

Customer did not leave a comment.

Alberto D. 
Rating:
4.0

Customer did not leave a comment.

Sabrina E. 
Rating:
5.0

Customer did not leave a comment.

Dwayne K. 
Rating:
2.0

Transmission needs replacement.

robert C. 
Rating:
4.0

Make sure mirrors can be adjusted

paul B. 
Rating:
5.0

Very satisfied. Thank you!

DavidJ B. 
Rating:
4.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Willie B. 
Rating:
5.0

Thank you for such a great service! Customer service is Excellent!

Alex P. 
Rating:
4.0

Nothing, just do what you are doing!!!

LAVIDA L. 
Rating:
4.0

Everything was great here as well.

mike P. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

We're from Florida and we're so impressed about U-Hall here in Greenville, SC Thank you so much

Vilma S. 
Rating:
5.0

A1 Customerservice

BARLINDA N. 
Rating:
5.0

The young lady was exceptional. She needs a raise! She was swamped with people but maintained professionalism. Great job!

Betty H. 
Rating:
5.0

I have rented from u haul in 5 states and experienced the same great service in every location. Equipment has always been well maintained and clean. Thank you for maintaining such high standards it's refreshing in this day and age. Sincerely, Scott

Scott S. 
Rating:
4.0

Customer did not leave a comment.

Steve K. 
Rating:
4.0

Customer did not leave a comment.

Rhonda B. 
Rating:
4.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
5.0

Customer did not leave a comment.

tiqwuan S. 
Rating:
3.0

Make sure everything is functioning correctly, Customer should be allowed to write down the mileage of the vehicle when it is returned. The computer was not functioning correctly when picked up brought it to their attention. Said don't worry about it but you had to keep turning on the vehicle to get the correct mileage.

Olivia S. 
Rating:
5.0

Sterling was great! Keep up the good work!

Rob S. 
Rating:
5.0

Customer did not leave a comment.

Samuel K. 
Rating:
5.0

Customer did not leave a comment.

juantia s.  |  First Impressions 
Rating:
4.0

Hard to reach direct line to office. Shareka was a joy to work with. She is an asset to your company!

james J. 
Rating:
5.0

Customer did not leave a comment.

Chanel T. 
Rating:
4.0

I went early in the morning to pick up my van. The system was down but my customer service people were excellent and helped me get on my way.

Joe B. 
Rating:
5.0

It's nothing to improve! I passed out in the store and everyone in there was very helpful and concerned about me and my well being and I really appreciated everything that they did for me to help me!

Meka S. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
3.0

It was very dirty the straps did not work easy had to wash the ramp down because didn't come out easy

Mario M. 
Rating:
5.0

I thank I was charge to much

barbara P. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Annie O. 
Rating:
4.0

Customer did not leave a comment.

LANNY T.  |  Overall Experience 
Rating:
5.0

Ms. Sheri is very customer service she his a very sweet person thank you Sheri for being so nice god bless you

Mary B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dearis L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NYESHA N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharion B.  |  Online Move In 
Rating:
5.0

Convenient & friendly, thank you!

DORIS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Regena B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sasha k.  |  Overall Experience 
Rating:
4.0

Thought you would offer military or AAA discount.

Johnnie B.  |  First Impressions 
Rating:
5.0

Best uhaul i have every been to

SEAN B.  |  Overall Experience 
Rating:
5.0

Good customer service

VERA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LANNY T.  |  First Impressions 
Rating:
2.0

Had a total of 2 units, seemed to be much confusion about my move out date for one. Malinda (I believe is her name) helped clear that up after speaking with 1800 customer service who couldn't even figure it out and I never got a call back from a store manager. Second unit was outside, my things were covered in rat poop and roaches dead and alive literally had to bomb my new place to kill everything. Prices could definitely be cheaper due to critters. This location is literally always 100% busy with very little staff. Josh ( or maybe Justin is his name ) was always helpful anytime I needed anything. Facility definitely needs to be deep cleaned and pest controlled asap.

agsonnia g.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KANISHA N.  |  Overall Experience 
Rating:
5.0

Clean n staff very helpful

Mary D.  |  Overall Experience 
Rating:
2.0

Found mounds of rat poop & roaches in my items upon moving out of one of my units. They always seem to be short staffed, things aren't done in a timely manor. Billing issues in the beginning. Overall 3 stars.

agsonnia g.  |  Overall Experience 
Rating:
5.0

Donna, Jeff, Micah, and Mrs. Pat were all excellent with us. I had a rather odd situation arise while having their uhaul and they were understanding and empathic. I would recommend the team for a huge round of applause in addition to an incentive of some sort from corporate. This team is doing an outstanding job. Thanks to each and every one of u

lauren h.  |  Overall Experience 
Rating:
5.0

Wonderful customer service!!

GINGER C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YASHECKA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey R.  |  First Impressions 
Rating:
5.0

345 Whitney rd Spartanburg South Carolina location has the best staff. My only complaint is the hall light didn’t seem to work making it impossible to see in one of my units. Besides that it was a great experience.

jonathan c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENNYD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEAUNDRE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Qwantavia S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sharon b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Regena B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
3.0

I could get through the sliding glass door and I had bib furniture

KAREN H.  |  First Impressions 
Rating:
4.0

I always try and go thru uhaul especially whitney rd staff is always nice

DAVIDA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard L.  |  First Impressions 
Rating:
5.0

Every one was helpful and amazing. Will definitely recommend.

STACEY F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLEN M.  |  Overall Experience 
Rating:
2.0

Manager and upper management nasty

jimmy c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keisha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renecea N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Breanna M.  |  Overall Experience 
Rating:
5.0

Josh Quinn and Donna Quinn provided excellent customer service.

tom m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George K.  |  First Impressions 
Rating:
5.0

Very satisfied customer, there was a problem with the u haul system and i wasn't able to get my card to get in to my unit after 5, i was able to get a hold of the manager after hours and ricki was very helpful to the situation and my needs as i had to be at work the next morning at 5am and she extended the time on the trailer for me to come in when i got off work. THANK YOU VERY MUCH spartanburg u haul team.

albert w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MARIE B.  |  First Impressions 
Rating:
5.0

This was the cleanest storage facility I have ever used. The staff was cleaning the outside and removing leaves to keep them from blowing inside the building. Very secure and convenient. The staff was so helpful when we dropped off our belongings and even told me to call to switch the drop off to their location. Best experience with a move and storage.

Veronica H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mercia h.  |  First Impressions 
Rating:
5.0

Nice day

tom m.  |  First Impressions 
Rating:
1.0

When we went to pick U-Haul and get items out of storage to move nobody was there to open the store!! Appointment was at 8am and nobody arrived until 10am and that was after I called customer service! No discount was offered or anything and there were about five other people waiting as well!

tamala j.  |  Overall Experience 
Rating:
5.0

Manager Ruben Vega is very kind, competent and helpful.

merwan f.  |  Overall Experience 
Rating:
1.0

Too much to type, willing to talk. 734-578-3319

merwan f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arstein t.  |  Overall Experience 
Rating:
5.0

Just great staff

Amanda M.  |  Overall Experience 
Rating:
5.0

Very professional and great with correcting things that was missed understood no hassle just fix the problem and ended with have a nice day everything taking care of thanks to the staff at the u-haul

Amanda M.  |  First Impressions 
Rating:
5.0

Mr. Sterling Farr, was awesome. Very professional, kind, polite and indeed patient. You have invested in a great employer

Terry L.  |  First Impressions 
Rating:
2.0

Everything from the pick up location, onsite storage and drop-off location was all mixed up and was truly a disaster! I’m still very angry and frustrated! Just glad the experience is over!

tamala j.  |  First Impressions 
Rating:
3.0

The employee was nice and helpful, I needed to get storage, and paid for 24acces, the stores card reader was down I made sure to get unit before they closed, just to have truck loaded then denied acce

Donavon t.  |  First Impressions 
Rating:
5.0

Thanks for your service.

Julia C.  |  Overall Experience 
Rating:
5.0

Very friendly staff and excellent service.

Darrell B.  |  Overall Experience 
Rating:
5.0

Courteous staff , clean and convenient location

Lisa D.  |  Overall Experience 
Rating:
1.0

The storage alarm units were going off the store employee was not concerned. I went back to retrieve items with people that could help me move items. And employee told me that I would have to come bac

kathy j.  |  First Impressions 
Rating:
5.0

Everyone was very friendly & helpful!!

Cheryl G.  |  Overall Experience 
Rating:
5.0

The best team Ive ever dealt with, never <;

Amy G.  |  First Impressions 
Rating:
5.0

I used U-Haul Storage for 30 days. From the 1st day to the last, I visited the storage facility 4 times and each visit was excellent with staff addressing any questions or problems that I had.

Stanley C.  |  Overall Experience 
Rating:
2.0

The uhaul storage facility is infested with roaches, and I feel I should be reimbursed for the bug removal products I'm definitely going to have to buy after using your facility.

william s.  |  First Impressions 
Rating:
5.0

Jeffery assisted me in storing my items, answered any questions and was always there to help whenever I had to get something from my ubox. Every store needs a Jeffery. Thank you, -Andy Cannizzaro Sa

Andrew T.  |  Overall Experience 
Rating:
5.0

Very helpful, friendly, staff. Have rented several pieces of equipment from this location and rented storage unit. WIll definitely use again when next need arises.

Steven T.  |  Overall Experience 
Rating:
1.0

Truck broke down and they still have my property. want me to pay to get property back from their storage. when it wasn't suppose to be at their storage. it suppose to be at my storage building.

VEREMELLA C.  |  First Impressions 
Rating:
5.0

Great customer service.

ann m.  |  Overall Experience 
Rating:
5.0

Great team of employees , each month for 15 mos. I came to pay our unit fee in person . Each time was a pleasantly easy visit.. also told them many times that this was the best ran location for sure !

Luis U.  |  Overall Experience 
Rating:
5.0

Very easy self check in

Cynthia B.  |  Reservation 
Rating:
5.0

Staff was nice and friendly. Knowledgable. And was able to help and answer any questions or concerns I had.

Dillon L.  |  Overall Experience 
Rating:
5.0

Thank you for your kindness,consistent, friendly smiling face and made me feel like we had known each other for years. So for that I say thank you and if I need to move or storage space

jamenia s.  |  Overall Experience 
Rating:
1.0

My husband loss his job and we got behind on our storage payments. They said they would auction our belongings and throw away pictures and other stuff. Rat poop and urine was on all our things.

LINDA L.  |  Overall Experience 
Rating:
3.0

That was canceled and resecheled to Lake Bowan storage. U-haul said the first would be free but lake bowan said no. So I can't rate your service till I move in. Thank You Thomas B

thomas b.  |  Reservation 
Rating:
5.0

I would recommend all my family and friends to uhaul

Laura E.  |  Overall Experience 
Rating:
1.0

Provided terrible customer service, and communication regarding my ubox. I will never use or recommend the uhaul ubox service to anyone.

Scott H.  |  Overall Experience 
Rating:
1.0

EXTREMELY POOR. Staff was selling personal stuff to customers and getting paid through cash app and left the front desk in order to take care of that instead of the next customer in line for 15 min.

Denisa Z.  |  Overall Experience 
Rating:
4.0

This facility and staff was good. They moved or changed some staff members on me, but nevertheless it was still okay.

Latarsha W.  |  Overall Experience 
Rating:
5.0

Very friendly and very efficient.

tim h.  |  Reservation 
Rating:
5.0

Everything as promised. Courteous, knowledgeable employees. Good experience. Decent price. Would recommend.

Bill M.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top