We had great customer service at both locations and both gentlemen were very helpful. Scotty at the Spokane Valley location exceeded expectations and made a stressful day so much easier. Scotty provided such exceptional service that I would happily recommend this location to others. The bathroom area was also well maintained.Selene L.
Customer Reviews for U-Haul Moving & Storage of Spokane Valley
Spokane Valley, WA 99216
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Propane exchange
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager was on point!! He called to make sure we knew where the facility was located. Walked out to greet us when we arrived and was very helpful and made the whole process simple and smooth!!Deborah A. | Overall Experience
Excellent customer service. Quick in and out on a very busy moving day for us! Thank you!!!Beverly C.
Customer did not leave a comment.Amanda B. | Overall Experience
Mike, the manager, is simply amazing! He deserves all the kudos you can give, and a huge raise.Jill S. | Overall Experience
Customer did not leave a comment.Scotty W. | Overall Experience
Customer did not leave a comment.Scotty W. | First Impressions
Customer did not leave a comment.EARL M.
Great place, staff is very helpful and courteous explained everything appropriately with all questions answered.Brandon B. | First Impressions
Everyone I encountered was helpful and friendly.Cary M. | Overall Experience
This was honestly the most seamless and accommodating uhaul experience I have ever had. I was a little annoyed at first because my reservation had me scheduled to pick up my rental at the CDA location, and instead they sent me to this location in Spokane Valley. But I'm kinda glad they did because these guys were great. Hats off.Anthony M.
My only problem was the app to capture my drivers license photo did not work on my phone. I had to have the associate scan it for me.Daniel A.
Brakes squeaked a bitTerri O.
Really friendly and professional staff. Helpful. They also have a large plexi barrier at counter which made me feel much saferCHRISTINE F.
Customer did not leave a comment.Amanda B. | First Impressions
Customer did not leave a comment.David R. | Overall Experience
Customer did not leave a comment.Beau C. | First Impressions
The light sensor should point down the units so the light does go off when try to work.Steven R. | Online Move In
Customer did not leave a comment.Carina W. | Overall Experience
Customer did not leave a comment.Cynthia J. | Overall Experience
Customer did not leave a comment.James C.
Customer did not leave a comment.Kelly B. | Overall Experience
Customer did not leave a comment.Ross H. | Overall Experience
Customer did not leave a comment.EARL T. | First Impressions
Customer did not leave a comment.Elisabeth D.
Everything about the location, equipment, and customer service was a perfect 10. Excellent experience at this location. These guys are great!Kerrie H.
Customer did not leave a comment.Linda M. | Overall Experience
Customer did not leave a comment.Michael R.
They only problem i had was there us no lights inside the indoor units. That wasn't even a horrible issue. My overall experience with Micheal was great. He helped me get the right size unit the boxes I need with 2 left over. I would recommend this storage facility to my friends and family. Actually I already have.Dakota s. | Overall Experience
Call if the reservation is kicked out of the system for the drivers license not matching the payee's address.Alphozo K.
None keep up the great work!!!ðŸ‘ðŸ¤—Wenifredo L.
Customer did not leave a comment.Larissa G. | Online Move In
Scotty was awesome. Really bent over backwards to make sure our arrival was flawless.Cary M. | First Impressions
Customer did not leave a comment.Ricardo H. | First Impressions
Mike was very friendly and knowledgeable and helpful. Will recommend this facility to friends.Steven G. | First Impressions
manager(I think Scotty) was friendly, helpful and took his time to ensure I was comfortable in renting the truck. Check out and check in was fast.Larry B.
Friendly staff. Best U-Haul experience yet!Randy M.
I was very impressed at the entire operation - the facility was immaculate Scotty the asst manager was professional courteous and thoroughly great/ The trailer itself is perfectly engineered and designedStephen B.
Hands down best experience I've ever had with uhual was with owner of the facility Micheal and his crew. These guys were genuinely honest, polite, and diligent in making sure everything was handled in a timely fashion but handled correctly as to avoid later issues or disputes. It's been a long time since I've seen this level of customer service and I believe that the rest of uhual can learn a lot and achieve more if they were to handle anything and everything even half as well as Micheal and his crew have.Derek B. | Overall Experience
The equipment has obvious wear and the tires should have been replaced. But the car carrier was great and tracked very well.Matthew L.
Scotty went above and beyond after our reservation was messed up. It actually ended up working out better than my original reservation. He was extremely helpful and made the whole process great! Thanks again Scotty!Alexis W.
Customer did not leave a comment.Jonathon H. | Overall Experience
The customer service rep told us wrong info. on the phone when he called us the day before about my order, I placed online. Scott at the facility on Indiana fixed everything and made it right for us. YOU'RE AWESOME SCOTT. Thank you for making a wrong, RIGHT!Lyvia H.
I was impressed. The facility was easily accessible. The trailer was waiting. Your stuff person was professional and capable. He was courteous.Stephen B.
Customer did not leave a comment.Stephen D. | Overall Experience
Customer did not leave a comment.Deborah A. | Overall Experience
They were very friendly and helpful. The next time I need a truck, I will be back.Carl E.
Customer did not leave a comment.david m. | Overall Experience
Can UHaul go back in time and be the exact way it was 10-20 years ago? Moved a lot as a kid. My mom always trusted UHaul for a moving truck. I totally have always talked highly of UHaul, was even excited to prove my knowledge of UHaul's superb business. Not like it used to be or like I imagined. Never again, UHaul... .....never again. I am extremely saddened by the final pricing. Misleadimg to say the least.Bronwynn K.
Scotty was very helpful and made everything very convenientRoss H.
Prices tend to be on the high side.Luciano R. | First Impressions
All went well. Customer service was very good!Heather C.
I was satisfied with everything.SAMUEL / JAMIE B. | Overall Experience
Customer did not leave a comment.Anthony B. | Online Move In
U-Haul storage met all my moving and storage needs. Access, use, and automatic payments made it all very convenient and predictable. I'd use U-Haul again.Steve E. | Overall Experience
Every encounter I had with an employee was incredible. They are very welcoming and answer all questions you have.Elly P. | Overall Experience
The employee, whose name escapes me at the moment, so sorry, could not have been better, friendlier or more helpful. Honestly, he was awesome. Give him a raise!Jill S. | First Impressions
Mike was awesome! His customer service skills were refreshing!John P.
The only down side was they didn’t have door stops on the entrance doors to storage unitsTerri M. | Overall Experience
This was a horrible experienceKay L.
Customer did not leave a comment.RIAL ROBERT M.
Very professional and kind staff and loved the experience of using your facility! I will recommend you to friends and family!Leisa B. | Overall Experience
Customer did not leave a comment.Ahja C. | Overall Experience
Customer did not leave a comment.Ana H.
Customer did not leave a comment.Karen H.
Customer did not leave a comment.Clyde J.
you guys did awesome you made the process quick and efficient thank you so much!! A truly caring team and they know how to do good customer service.. show empathy.. make you feel like You're the most valuable customer and they really take care of you and take the stress out of the move or project in my case :-)Christopher B.
The management team at the Spokane Valley facility was awesome. They helped with clarifying a misunderstanding I had about “self move in” and a “reservation.” They figured out my issue quickly and had me checked into my storage unit. Very friendly, helpful and professional!!!Michael B. | Online Move In
Jenna was amazing!!!!!!!Jenna N.
Most unprofessional haul in town skip itArron V.
Customer did not leave a comment.Luis P. | First Impressions
Customer did not leave a comment.Luis P. | Overall Experience
Customer did not leave a comment.Robert C.
By far the best customer service I have ever received! Mike, Scott, and Jenna went above and beyond to make my transition easier. I can't emphasize enough how grateful I am. I will definitely be back when I need storage in the future. Thank you all for everything you have done!Jay H. | Overall Experience
Everything was great.FRANTS T.
Scotty Washington was on point and very helpful, best customer service I've had in awhile.JEFFERY M.
Customer did not leave a comment.Lynnette G. | First Impressions
Customer did not leave a comment.David R. | First Impressions
Make sure everything works properly. The windshield washer did not work. Having to stop to physically clean the windshield was not fun and time consuming on a 1300 mile trip in snow and wet weather. I stopped and filled the washer fluid which had no effect. The washer did not work at all.Glen E.
Great people! Scott was incredibly friendly, professional, courteous, and hospitable. Mike and Scott worked very hard to make my move as easy and painless as possible. You cannot ask for better service.Jay H. | First Impressions
Customer did not leave a comment.francisco H.
Do not have your employees upload customer's DL using their own phones. Don't you know about the HiPAA policy? When I questioned this, your employer got very defensive. I when through with the transaction because of Rochelle reassured me it was ok and that she would delete my driver license from Scotty's IPhone. You should have a better system to upload information because this was very uncomfortable for me. In addition, I was told I was going to be charged a different price. When I returned the truck, Scotty did not give us a receipt. He did not even bothered to tell me that he would send me one by email. When I received the email this morning, the amount that was charged to my account was very high. I have been doing business with U-Haul since 2002 and I never received such bad service from an employee. You should train your employees to work with the public, after all, we don't get anything for free â€” not that I want it but at least being pleasant would with customers would help your ratings.elizabeth R.
Customer did not leave a comment.Kourtney H.
They had trouble completing the reservation but got my rental pushed through anyway. They were courteous and very helpful.Mike M.
Excellent customer serviceJason S.
Beyond expectations. The owner over deliversShane N.
The gentleman behind the counter was great. He told me the new features on the truck which was perfect. He was awesome. However trying to set the appt on line was ridiculous - put the correct info in but at checkout it kept putting in incorrect info. Finally called 800# and ordered it which was faster and easier.Debbie S.
Customer did not leave a comment.Richard D.
A perfect experience!Shawn M.
Customer did not leave a comment.Susan F.
Customer did not leave a comment.David D.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.Kenneth C.
Customer did not leave a comment.Brian S.
The man who helped me took an hour and 15 minutes to get us our uhaul that was already rented online the night before, but he insisted we start all over from scratch in person. He had to start over 3 different times because he insisted i pay for 3 days when i only needed it for a couple hours. Multiple times he tried to charge me for a 3 day rental and i had to correct him. Finally after an hour and 15 mins he brings out the uhaul..mind you this WAS my moving day that was supposed to start at 11:30...its now 12:50 and he brings the truck out without any dollys..i tell him we need dollys and he informs me he forgot to ring them up and insists i just move without them otherwise were gunna have to start all the way over. After awhile he just gives us a dolly without checking it out, for free. Its now 1:00. Finally no more problems i think. Wrong. Come to return the uhaul after hours and i cant because the guy didnt even rent it under my account but charged my card. Finally found my contract number and found out how to return it without an account...and what happens? They say they have to charge me a second time because the first payment was never recorded?? Absolute BS and waste of my time. Next time, I will drive into Coeur d alene and pay the extra $100 in miles and gas just to avoid this location and the guy who clearly had no idea what he was doing on the job. Get it together uhaul. Very disappointed.Cameron H.
Improve nothing, you have an excellant U-HaulJack F.
Customer did not leave a comment.Pedro M.
Need a bigger lot! Seems more like it is for storageLARRY B.
Customer did not leave a comment.PAUL P.
Customer did not leave a comment.Julien J.
Nothing my experience was amazing, very happy with how kind and professional I was treated.JOSE G.
Customer did not leave a comment.KENNETH C.
Customer did not leave a comment.Pamela E.
Customer did not leave a comment.Parveen D.
Customer did not leave a comment.Jamie L.
Customer did not leave a comment.Daniel H.
I was charged an extra 50 dollars in top of the original 70 dollar payment, over a week after the original payment with no explanation given.TREVOR D.
Great service!Serge D.
Awesome serviceRyan G.
Keep up the good workNicholas K.
Customer did not leave a comment.Kenneth C.
The guy that works there was very kind, thank you.Chelsey A.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Argus J. | First Impressions
Service was great! Very friendly folks. Professional and safe during Covid. Would definitely use their services again!Jon H.
Michael is very friendly and helpful.jessica w. | First Impressions
Cab of truck smelled like cigarette smoke. Make sure no one smokes in tucks.Susan F.
Customer did not leave a comment.Brendan C.
Customer did not leave a comment.Jeffrey L.
Customer did not leave a comment.Karen J.
Very courteous and friendlyDavid H.
Great service and communication.Christina M.
Customer did not leave a comment.Steven C.
Excellent and friendly customer serviceEric C.
Customer did not leave a comment.Chris M.
Customer did not leave a comment.Louis S.
10 ft truck had so much water that the Mgr had to literally sweep water out. But he made sure it was dried out and even gave me a plastic cover for my mattress so it wouldn't get wet. He went above and beyond to make sure the truck was in good condition before I drove out. Great Customer Service!Lynn N.
Had to pay extra for mileage and was not told about any of this when I picked up the truckLouis V.
Caution! Two Uhaul stores are side by side. One is serious about business, other is not. Suggest you drive to locations before making decision. Poor decision by Uhaul as it causes confusion and frustration.Todd T.
Customer did not leave a comment.Joseph G.
Erik (Eric) was excellent to work with.Jason M.
Customer did not leave a comment.Ernest R.
I ordered from a different location and wasn't given any notice of the change until I went to pick it up. Otherwise the experience was good.Bruce H.
Customer did not leave a comment.John N.
Very nice experience all the way around. ThanksDaniel K.
Customer did not leave a comment.Gage P.
Person who helped me was greatKenneth G.
Everything was quick and easy, my only complaint is the size of the location and how small the parking lot was.Julie M.
It was perfect!!Hannah J.
Very helpfulJennifer W.
Alot of questions from the representative at time of return. Not used to that in other states. Usually they only check mileage and overall condition and then close it out. I recommend re-evaluating the check out process. Checking all the turn signals, headlights, and break lights on a vehicle that only has 2200mi on the odometer is a waste of customer time.Jeff D.
Originally I set up the reservation using the ap and chose to pick up with the ap. When I got there, the ap wouldn't work.Renee N.
Customer did not leave a comment.Scott T.
The owner was very friendly, patient and went out of his way to ensure we would be happy.Beth S.
From pick up to drop off our experience was awesome. Employees were informative and polite.Shane Z. | First Impressions
Absolutely amazing, wonderful to work with. Clean storage, clean facility, friendly and helpful! Definitely reccomend using this storage facility! The manager is a delightful person to work with.Amy O. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!