Customer Reviews for U-Haul Moving & Storage of Stockyards District

3834 reviews

355 Weston Rd   Toronto, ON M6N4Y7
(South of Rogers)

(647) 497-5728

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(647) 497-5728

355 Weston Rd
Toronto, ON M6N4Y7
(South of Rogers)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thanks guys.You are awesome.

Peter G.  |  Overall Experience 
Rating:
3.0

Customer service is extremely slow. It’s difficult when you have only one representative and someone has a complex issue, leading to 30-45 minute waits for other people requiring simple tasks. Would be beneficial if others working could. Open a second window vs doing Tim hortons runs etc. The customer service rep helping was very friendly, not necessarily her fault, but there were like ups all morning.

Michael V.  |  Overall Experience 
Rating:
1.0

Overcharged and said I returned after hours, which I didn't.

Cristina G. 
Rating:
5.0

I was very pleased with my recent experience. Every person I interacted with was pleasant and very helpful. I couldn't be more happy with the experience and have already booked my next trailer rental with U-Haul

Kenneth Randall R. 
Rating:
5.0

Customer did not leave a comment.

PRINCE K. 
Rating:
4.0

Customer did not leave a comment.

PURUSSOTH S. 
Rating:
5.0

Customer did not leave a comment.

Guillermo S. 
Rating:
4.0

Great van, the backup camera was useful. The man I returned my keys to (Sammy?) was very nice.

Janet M. 
Rating:
2.0

Reserved vehicle online for 9 AM pickup on Saturday 18 sep 2021. Arrived on site at 9:05 with 9 people ahead of me. Only one U-Haul representative working the counter. Finally received the vehicle at 1035 AM after waiting for an hour and a half. Received text message with link to verify equipment conditions. Damages on the vehicle not identified on pictures at link provided which wasted more time as I had to upload pictures with actual equipment condition. Returned vehicle at 1645 and went to counter to provide vital km reading. U-Haul person told me they will take care of it. Received call at 1855 asking why I plan return vehicle. I said I returned vehicle already. Line disconnect. I receive invoice with 39.9 additional charge for late return. I called customer service who informed me that I kept the vehicle for 8 hours instead of 6. When I attempted to explain that I returned vehicle line disconnected. Spent total 2 hours attempting to get reimbursed for overcharge. Went to location on Sunday morning where I talked to the same person that I was working when I returned vehicle the day before. I was informed there was an issue with the close out of the rental. Terrible experience with at least four hours lost which could have been spent with my family. I will never rent from U-haul. I will escalate the experience to manager.

OVIDIU J. 
Rating:
2.0

reserved a 9am pickup time for the truck but had to wait almost an hour to get the truck. Lines were too long, there was only one staff member at the front and I was able to get the truck at 9:50am

Michael H. 
Rating:
4.0

Staff was good. Only thing, on a Saturday morning there should be more than 1 person working the check in. Sony who works outside was very helpful.

Ken C. 
Rating:
5.0

Everyone was friendly & helpful, drop off was quick and easy.

joe T. 
Rating:
4.0

Thanks to Sunny for the quick and friendly drop off.

Michael S. 
Rating:
5.0

improve costumer care service workers there is line up most of the time and it's only one person working there . I also want to mention that sunny helped me a lot he's a very nice guy

Khwaja S. 
Rating:
5.0

Customer did not leave a comment.

Samantha k.  |  Overall Experience 
Rating:
3.0

Uhaul tried to change my agreement return location which would have cost me more fuel and Uber pick up costs. Very disappointed - had to haggle with U-Haul support to get them to agree to original location. Location had poorly parked equipment obstructing driveway making it difficult to enter premises.

Jean C. 
Rating:
4.0

My original pick-up location was miss handled my order, that I could not pick up the truck on time. This is the location that was changed after my complaint thru the '800' call. It is 1.5 miles away from the first location that cost me more distance and fuel.

MIN J. 
Rating:
5.0

Lady behind the counter was very pleasant and professional.

Annette G. 
Rating:
5.0

Customer did not leave a comment.

RICARDO R.  |  Overall Experience 
Rating:
5.0

Dedicated person at front for returns and direction

BRETT C. 
Rating:
5.0

Great customer service, especially sunny (Sonny) thanks for going above and beyond. .. Regards, Eva Williams .

Eva W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS L. 
Rating:
3.0

Attention to detail when cleaning the trucks. Sometimes they are dirty.not always. Customer service is very good..truck cleaning not so much..

Joseph J. 
Rating:
5.0

Customer service was excellent at this location. Keep up the great work

ERIC D. 
Rating:
2.0

Clerk was not really helpful, didn't answer my questions.

Alexey A. 
Rating:
5.0

Nothing. The staff was very friendly and helpful at the beginning and the end of the day when I returned my trailer. I will definitely return next time I need a rental. Thanks a lot.

Thomas N. 
Rating:
5.0

Sunny is amazing

IRFAN D. 
Rating:
5.0

My first trailer rental ever and went really well despite unforeseen hiccups. Sunny was excellent and noticed slightly flat back tire on my car. He found the screw nail that was causing flat and was able to arrange the repair in less than half an hour. Both the general manager and Sunny were also able to get me set up and on my way with correct adapter. Trailer was perfect size and worked well for my needs. This location has great selection of vans, trucks, trailers and supplies. Thanks again!

JULIAG M. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Had a decent experience with my unit while being there, but first getting it we had a horrible experience. First of all—I was told that there was the size I wanted and that for sure it was there when I came back to move my stuff in… and then I came back another day and there wasn’t any of the size I wanted. I had to get a bigger unit and pay way more which I wasn’t impressed with whatsoever… but I didn’t have a choice. Also along with the inconvenience every time I was in the store waiting to talk to people—the wait time was ridiculous and honestly the staff were slow with doing things. Especially when going to rent a trailer or truck. Other then that I had a good experience. Never had a problem accessing my unit or anything along those lines.

Mya M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILSON B. 
Rating:
5.0

very helpful staff.

Eugene S. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Sunny was a beauty. Awesome guy. He took care of me the second I brought the car back to the return location. Great overall team. Will use again for sure.

EVAN B. 
Rating:
5.0

The woman who was working there the morning of Sept.8 is awesome.

Mitchell M. 
Rating:
4.0

Customer did not leave a comment.

Kyle J. 
Rating:
5.0

I was always surprised at how easy everything was — from initiating the rental, to accessing it, to leaving. There was no tedious bureaucracy or complicated channels to go through, and the staff were always super helpful. I commend U-Haul for having a fantastic system together, and would return in the future for storage needs.

Daniel L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stanislav M. 
Rating:
4.0

Thank you Sunny (Sonny??) for the great help in getting my rental road ready. Hosed it down, adjusted my mirrors, assisted me with backing out… much appreciated!

Erika W. 
Rating:
1.0

Reached 7.45 am and left the location 9.15 am. There was only one person on the counter and 12 people lined up. I ask for more counter to open and got yellied from the lady and the yard person. Yard person was acted very very poor atitude used all kind of language toward me. One point he got radio request and he yellied using bad word without turning the radio. Both employees not suitable to work at customer service. Specially the yard person may eork at the graveyard.

Kanagarajan K. 
Rating:
3.0

The yard is very congested and several customers picking up vehicles and dropping off vehicles combined with the fact that several vehicles are being serviced by staff make it very difficult to get vehicles /trailers in and out of the yard. The staff are always friendly and definitely work hard to get you on your way as quickly as possible

ARNIS K. 
Rating:
5.0

oil change was required. low oil level. very dirty inside. Tire pressure low.

Jay P. 
Rating:
5.0

Very good. Sonny was very helpful on move out day.

Alethea R.  |  Overall Experience 
Rating:
5.0

I am very happy with your service !!! Excellent !!

Chew J.  |  Overall Experience 
Rating:
1.0

Very rude staff and not available to serve us. The lady was very rude when we came in and told us to meet someone outside. After waiting 10 minutes with no one in site we went back inside and no one was there. We then found a group of staff standing outside behind the building smoking.

manuela Z. 
Rating:
5.0

Big thanks for your representative Dona, she was patient and knowledgeable, helped us with our unique situations. it was really a pleasure working with her.

Ile N. 
Rating:
5.0

The pick up process was fluid thanks to Sunny! If he wasn't there, it would have been so confusing! Also, having to wait in line to pick up the keys even if I checked online sort of defeats the purpose of doing online check in

Nilabjo B. 
Rating:
5.0

The manager here (I didn't catch her name) is amazing. It was extremely busy in the long weekend and she was lovely and went the extra mile for each customer. She is a special person, who certainly deserves recognition. Thank you for making my experience so wonderful. Who knew renting a van would make my day?

Tal G. 
Rating:
5.0

Maybe increase your pick up and drop off timings especially on the weekends as it is easier to move off-peak hours to avoid traffic and easier to find parking spots nearby

UMAIR M. 
Rating:
4.0

Customer did not leave a comment.

Camara C. 
Rating:
1.0

phone reservation was not received by location and not ready for me when i arrived. The worked setting up the Ubox had a bad attitude, was slow in preparing the Ubox and showed little respect for customers time.

Graham B. 
Rating:
1.0

Terrible customer service , rude, it was a kid was laughing at me because I complain I wait almost an hour to get the truck and they mark as my truck has 1/2 of tank and it did not I took the pictures of it but return it at night my phone has die. My worse experience snd the truck are very old my hardly turn…. Plus a woman of color who seems to be the boss shout at me that all her people had problem that day and they were short . I got 15 mins late that day snd a young kid said to me why you did not come early ?! That morning my son snd I have an accident on 401 our car was destroy but we need the truck that day so that was my reason to be late. But she shout in front of everybody that her people has problem and sometime if you go there people wait 2 HOURS!!! Totally unprofessional and the manager I culd tell she did not care as well . She refuse to give me her number to call her. She did not have a business card ??!! UHAUL company….. Shame on you ! AWFUL EXPERIENCE!!!

Carolina V. 
Rating:
1.0

We had to wait for a solid 40 minutes before getting the truck. The tank wasn't full so that we had to go fill it up and lost some additional time. I wasn't able to do the online check-in either, for some reason I wasn't receiving my password through email or text.

ARYAN A. 
Rating:
2.0

2 people at front desk in the morning will make it much better. Waiting 45 min to get car is not acceptable.

Md S. 
Rating:
5.0

The staff were helpful and professional all the time. Sony and the lady at the front desk were outstanding and helpful. The best Storage in GTA.

Assad J.  |  Overall Experience 
Rating:
3.0

The check in process is infuriating

Stephanie O. 
Rating:
3.0

Very nice but not enough people working so line up is way too long.

STEVEN M. 
Rating:
5.0

Great customer service from Sonny.

PHILIPI C. 
Rating:
5.0

Customer did not leave a comment.

ADOLFO G. 
Rating:
5.0

Customer did not leave a comment.

Ross B. 
Rating:
5.0

Customer did not leave a comment.

Cassandra C. 
Rating:
4.0

Improve signage to clearly indicate how and where to drop off.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

Simbai M.  |  First Impressions 
Rating:
3.0

I just recently recommended it to a friend who rented a van on Friday, September 3

Susan W. 
Rating:
4.0

Only negatives: Unecessary difficulty and inconvience having no ramps into storage building. Single Elevator slow. Otherwise very good.

Vincent T.  |  First Impressions 
Rating:
1.0

Waited over 30 mins to speak to someone who told me I won't get a ticket if I parked on Northland and moved my car before midnight as there is no customer parking on the compound. I ended up needing equipment after I got my rental contract and was told I would have to wait in line again because there was only one service representative. Left the equipment behind because there was over 5 people in line and each transaction took over 10 minutes. I parked on Northland as told by the representative and got a $50 ticket at 6 pm. The equipment was also terrible, no reverse camera as I have had in other uhaul trucks, and lights within the truck kept flickering on and off. Returning the truck, the lot was full beyond its limit and it was difficult to pull in to find a spot. I was also charged double the amount for "safemove" that I paid on my last Uhaul. Would not recommend this location to anyone and I will be reaching out to customer service for reimbursement on the ticket I recieved although the representative assured me and the customer before me that it was okay to park there.

MARWANJOSEPH H. 
Rating:
2.0

Customer did not leave a comment.

KYLE JESSE S B. 
Rating:
4.0

My only criticism was that I paid a full month but we checked out on the 29th, we had understood that it was going to be credited upon pro-rata number of days as we paid on August 23rd

danielle O.  |  Overall Experience 
Rating:
5.0

Need proper parking in the front

robert r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben P. 
Rating:
1.0

The yard staff working Wednesday morning, September 1, at this location need to be dealt with by management or corporate. Another one, around 4 pm, needs to learn how to handle customers rather than get into shouting matches with them. They were horrendous and failed in every aspect to meet the needs of the U-haul customer. I would be embarrassed as a manager to have these people working for me. Our truck was blocked in and the yard staff refused to move the pickup truck so that I could leave, this on top of the fact that your 24/7 app is a false claim led to an absolutely horrible experience with us losing more than an hour of time on a day when we did not have a second to spare. You should not be advertising that your trucks are available 24/7, I got to the location at 6:40 am for a 6:30 pickup, my apologies I was late, but when the app finally worked, it took nearly a half hour to do so, the key was behind the front desk the whole time and the truck was blocked in. There was no chance I could have gotten it at 630 EVEN THOUGH I WAS PROMISED A TRUCK AT 630. Our move went smoothly, except U-haul, the staff at this location purposefully caused a massive delay for us. I will be escalating this first to the location manager and then whomever I need to in order to get just compensation. Did I mention when I pulled out of the late, an hour plus late, the fuel was below 1/8th and the gas warning came on shortly after. Just an absolutely disgraceful service, I am ashamed to say that I paid money to this company. This location should be embarrassed.

Marc A. 
Rating:
4.0

The online reservation system allows you to book a U-Box pick-up for the opening hours however, U-Box service is only available between 8AM and 4PM. M-S and 10AM-3PM Sunday. This needs to be corrected as I spent 90min awaiting my U-Box, even though a representative called the day before and confirmed it would be ready at 7AM

James M. 
Rating:
5.0

Work on your mobile pickup. I submitted all this info when I reserved the truck. Then I needed the exact same info when I went to pick up the truck. Then after spending twenty min in my car resubmitting driver info etc, it still needed me to go in line and pick up the keys. There must have been twenty people ahead of me. I should have started in line and what's the purpose of checking in on your mobile device if you still have to wait 25 min in line.

Denise S. 
Rating:
4.0

Customer did not leave a comment.

celeste t.  |  Overall Experience 
Rating:
5.0

no comments all smoot and easy. tks

carlos S. 
Rating:
5.0

The staff went over and above to make my experience smooth on my moving day. I'll go out of my way to rent from this location in the future.

Simon C. 
Rating:
5.0

Customer did not leave a comment.

leonardo d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel D.  |  Overall Experience 
Rating:
4.0

Staff were excellent to deal with. Vehicles have random minor damage. Facility was clean and well cared for.

JEFFREY N. 
Rating:
5.0

Loved the online check in… the in person line was quite long and slow so the online check in made it super quick to get my keys! On site parking for personal cars would be an added asset to this location.

Meredith C. 
Rating:
5.0

In general all was good. I like Uhaul good people and good Trucks. I rented always from Uhaul only. Thanks again.

ISACCG B. 
Rating:
5.0

Customer did not leave a comment.

paul E. 
Rating:
3.0

Customer service was great. Friendly, supportive, clear Inside the vehicle smelled so bad The location is in a busy area. There isn't any safe parking around Imagine a new customer, not familiar with the area, would be confused where to park

HAMIDREZA Z. 
Rating:
5.0

Customer service was great. Check in process was easy, employee was very pleasant. Dropping off the truck was also easy, the employee receiving the truck was clear with what I was expected to do and pleasant. Excellent location, would recommend to anyone in need of a rental.

erin A. 
Rating:
1.0

Very rude and unwelcoming general manager that serviced us. She made a mistake and took quite some time away from our rental to resolve the wrong link that was provided. Slow and terrible service, will not be renting at this location again.

Sady D. 
Rating:
1.0

Customer did not leave a comment.

Ricardo D. 
Rating:
5.0

Sunny was super helpful, dealt with our return with no problems. I would suggest making it clearer on the reservation website which dolly is which, for those that don't know when booking. Also maybe adding more staff on busy Saturdays at the end of the month, as we waited in line for 25 minutes before getting the key for our reserved vehicle.

Laura A. 
Rating:
1.0

More service representatives need to be hired or the pick-up process needs to change ASAP. Was scheduled for a pick up at 10AM. I arrived at 10:15. I waited in line over an hour and got my van at 11:30. Dropping the van off was hectic. The parking lot is too small for the volume. The disinfecting operation at the front of the store is not the best location: there is plenty of room out back. I peaked inside the door and there was still a lineup for an hour late in the afternoon. There is simply too much volume of vehicles rented for the space and for the number of employees working.

Colton J. 
Rating:
4.0

You need more karts for the customers.

Icaro J.  |  First Impressions 
Rating:
2.0

Be forthright with information; was incorrectly charged for gas fuel.

Deiandra F. 
Rating:
4.0

Needs to improve customers service. The waiting time to long.

VICTOR T. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Elena D. 
Rating:
4.0

The four hour time limit should be extended to at least 6 hours. You may want to consider that sometimes people get held up in traffic etc.

Martha C. 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

Getachew B. 
Rating:
5.0

Seemed a little short staffed but otherwise everyone was friendly

BRETT C. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
5.0

The staff @ this location are exceptional. Considering their returns are likely in need of cleaning and maintenance they work hard & have exceptional customer service. I use several uhauls across the province.

Elizabeth S.  |  First Impressions 
Rating:
4.0

The receptionist and service staff who walked me to my rental van because I'm pregnant - the receptionist asked him to- was very thoughtful of them both and highly appreciated. They were both patient, kind and professional.

MELONIE P. 
Rating:
2.0

When I was returning the truck a trailer with large wooden boxes had recently arrived which the already-small parking lot quite crowded. Not a major issue but it didn't seem like this was the best location to offload these boxes.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Mohammed R. 
Rating:
2.0

Very busy street and difficult to get into and get out of.l especially on high traffic times. Parking is also very small and limited.

CAMRON C. 
Rating:
4.0

great staff, makes all the difference!

jeff M. 
Rating:
4.0

I have used several u haul locations around the GTA. This one is the best. Great service, and truck always clean and ready.

Michael L. 
Rating:
5.0

When I arrived to pick up my rental after hours, the key was not in the box. Fortunately there was an employee that handed my key off to me but I was concerned for a few minuets before they noticed me. I also ordered a furniture dolly that i did not receive in my van. This is not the first time that this has happened, so improvements to that in the future is a must considering I am paying for that item.

Malcolm M. 
Rating:
3.0

Customer did not leave a comment.

Abigail F.  |  Overall Experience 
Rating:
5.0

The woman at the desk was helpful, friendly and purposeful. She understood how to acknowledge customers in a multi-tasking manner. The place was clean and organized. Clear and evident systems were in place to streamline services. This was by far the best U-Haul rental I've ever had.

Kelly C. 
Rating:
1.0

You charged me for a dolly that i RETURNED, i need that money returned to me. Your staff is rude and unhelpful.

Cesar B. 
Rating:
5.0

Very friendly and professional staff. I don't see anything to improve for better because is all good, hard to improve that :)

Kamil A. 
Rating:
4.0

Rude staff at the counters. Need more phone operators

Nathaniel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kechica w.  |  Overall Experience 
Rating:
5.0

Staff was very nice, patient and understanding. They took the time to help me get what I needed.

cayenne c.  |  First Impressions 
Rating:
3.0

Equipment was in good shape. Customer check in experience was great. But this location is too congested for truck rental. It was extremely challenging to take the 15ft truck out of the back parking lot due to several obstacles in the way. And same for returning the truck... couldn't find anywhere to park the truck for return! Sonny was very kind as he took over the manoeuvring of the truck to find a temporary parking slot. He also expertly handled the return receipt process. Despite Sonny's excellent service, I shall not be recommending this location to my friends.

Darshan J. 
Rating:
3.0

Make your wait times shorter. There were 4 people there and I was waiting for 25mins first in line to speak to someone.

AMANDAN S. 
Rating:
5.0

Customer did not leave a comment.

Louis Patrick A. 
Rating:
5.0

All staff were very friendly.

Fareed S. 
Rating:
2.0

Customer did not leave a comment.

Tim M. 
Rating:
1.0

Arrived with my booking in hand and was told my truck was no longer there and that it was now located half way across the city. No one called or emailed me with this info. To make things worse, the staff showed no remorse...very unprofessional staff. Sadly, will be taking my business elsewhere.

Domingos G. 
Rating:
3.0

The location of the store was switched without any notification. I logged in the night before by chance, and found I had to go to a farther away office. A call or email to tell me that had happened would have been very good. I was asked to submit my drivers license, front and back, the night before but when I arrived at the office there was no record of that and I was forced to do it again. I was on a deadline and it was a big pain in the ass.

James B. 
Rating:
5.0

The guy Sonny or Sunny who pulled the truck up for us was very professional and made the experience much better. Great employee and great guy. Thank you!

ANTHONY D. 
Rating:
5.0

Only problem is the location with another company there and blocking your back lot off with trucks loading and off loading can be a real problem and depending on time of day getting in and out off this location is a real real problem the staff are more then helpful nice but the transport trucks as mentioned Customer's really don't like to wait

Barbaraann Q. 
Rating:
5.0

Customer did not leave a comment.

Kealie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isabel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leandro C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna r.  |  Overall Experience 
Rating:
4.0

Our experience with this storage and staff was great and I would probably give it all 5 stars and rave reviews if it wasn't for the unfortunate ending. We came yesterday to empty our storage since it was no longer needed. When the elevator door opened small dishaveled man carring plastic bag came out. Some liquid was trickling down from that bag and when we entered the elevator small puddle of brownish liquid was on the elevator floor.The stench was unbearable!!!! It smelled like stale urin. Awful!!! I have told two staff members about it. I believe one staff member told the small disheveled man to pick up that stinky plastic bag which he just left by the automatic door of the storage facility entrance. However, no one cleaned the elevator floor. The stench in the elevator was so terrible that every time we had to take it to get our stuff out was nauseating.

Ante E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ralph c.  |  Overall Experience 
Rating:
2.0

The unit i received had a column in the middle, making it practically unusable as it was only a 5x8. I couldn't even fit an office chair to the back of the unit. On July 30 around 9pm: broken glass everywhere on the 3rd floor ground making it unsafe to walk without sturdy shoes

Ahmad E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oleh B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Detroy F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julian Y.  |  Overall Experience 
Rating:
3.0

I've only ever had great experiences with your staff. In fact, when I closed my account with you I had the most lovely person help me do this. However, I brought my stuff home and I found many dead cockroaches in my boxes. I have never ever had cockroaches so this was distressing and made me worry that some had crept into boxes and would infest my home. As I'm sure you can imagine this was very unsettling. I'm still worried about it. What do you recommend I do? I've taken everything out of all boxes outside and wiped everything down but I'm worried.Thank you for your attention on this. Warm regards, Jenny

Jenny N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Himanshu S.  |  Overall Experience 
Rating:
4.0

Just locking parking space for customer. Inconvenient to drop the boxes if docking station is occupied or the car drop off station.

Hazel S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry W.  |  Overall Experience 
Rating:
2.0

Our unit was recently affected due to the flood in the facility. We did appreciate receiving a phone call from the front office to check for damage. Based on the watermarks on our items, there was at least a foot of water in our unit. We paid for the additional insurance provided as an option by U-Haul and were encouraged by the front office to file a claim. We filed a claim and it was immediately denied because U-Haul told the insurer the flood was caused by the city sewers overflowing and this was not covered by the insurer. Did U-Haul file a claim with the city if this in fact was the cause of the flood? Did U-Haul offer to pass on any compensation received from the city to those tenants affected? Did U-Haul offer any compensation for our inconvenience and time clearing out the unit, throwing out hundreds of dollars worth of property and trying to salvage what we could? (but honestly, we didn't know what was in that water...) No follow up from U-Haul at all. Basically we paid for additional insurance (again offered by U-Haul) which isn't covering any of our losses. It seems like the customers are the ones out of pocket from this and we had no recourse but to stop using the facility altogether.

AdamGail W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana Maria M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karel t.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Hana W.  |  First Impressions 
Rating:
5.0

Customer service Samyra os a great person to deal with She took care of us.

Jair L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marita m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Efstathios P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roman K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cyril p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynda A.  |  Overall Experience 
Rating:
5.0

Tanya has been there everytime to help and she's continually made moving and everything a breeze!!

IOAN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert w.  |  Overall Experience 
Rating:
5.0

All of my interactions with staff during my rental was excellent,

MARCIA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cassio L.  |  Overall Experience 
Rating:
4.0

Customers should be given an option to select the storage unit they prefer on a first come first basis. Based on age, customers would need extra assistance to store items on the upper storage lockers. This was challenging and not informed to me/hard to pre-review before I paid for the unit.

Lakshmi S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

fernado b.  |  Overall Experience 
Rating:
2.0

The biggest issue was that for some reason my automatic payments inconsistently seemed to go through (despite using different cards and payment methods) which meant accruing late charges pretty much every other month.

sean k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Lionel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary c.  |  Overall Experience 
Rating:
2.0

Someone tried to break into my unit!!! Someone tried to cut through the metal latch. They didn’t get through all the way thankfully. But I couldn’t get into my own unit because they broke it so bad. Staff on site were helpful in helping me get into my own unit with tools. But there is definitely a serious security flaw at this facility if stuff like this can happen. Would not recommend this facility due to this poor security. And is anyone going back to look at the video footage of someone trying to break into my unit? Should a police report be filed? I’m pretty sure you guys are just going to forget about the issue. But it will surely happen again if you don’t improve security.

Jack G.  |  Overall Experience 
Rating:
5.0

Thanks to Tanya and support staff for all your assistance.

orest k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOISES C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LILY V.  |  Overall Experience 
Rating:
5.0

My experience with U-haul Stockyards over a few years of storage and vehicle rental has been top notch. Best staff, so helpful, friendly and go above and beyond to solve problems and get things done. Thank you!!

Cara B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sara F.  |  Overall Experience 
Rating:
4.0

Staff were very attentive and helpful during stressing times.

JAMIEJONATHON O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TROY W.  |  Overall Experience 
Rating:
5.0

It’s convenient to have storage at UHall.

izary d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andre D.  |  Overall Experience 
Rating:
5.0

Overall, good experience. I wasn't clear about where I was supposed to enter my passcode when leaving.

Sam C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe g.  |  Overall Experience 
Rating:
5.0

The Manager Tanya was a wonderful person and really helped me out, the uhaul computers were down that day stressful as it was Tanya kept an amazing composure and the rest of the staff was great too Donna and another girl working were very helpful also. Great Team!

Andrea D.  |  First Impressions 
Rating:
2.0

The website borders on useless. I still cannot associate my locker with my account. Staff at this location are very helpful. Everything worked perfectly the first time I rented a locker. Website stability must be addressed.

Michael K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adam M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eva C.  |  First Impressions 
Rating:
5.0

The person who checked me in was very nice and patient. She gave very clear instructions to access the facility (down to which parking bay was best for the truck I rented). The dollies were super convenient and appreciated. The place felt very clean and well cared for and the floors were so smooth for moving dollies - really great. Only one point of feedback: The elevator door closes as soon as you exit, which was difficult for us moving the dolly into the elevator as it closed on us a few times. Would be better if the door waited a little before closing. Also it would be nice to have another elevator for busier days so there is less waiting, but that is a smaller detail. Thanks and well done on the great service and facilities!

Ruth B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Giovanni V.  |  Overall Experience 
Rating:
4.0

Upon initial move in, the area of use in the storage unit did not meet the advised dimensions because of the fire sprinkler pipe running through the unit. We were forced to upgrade to something 3x the price to offload our items. This was unfortunate, but the manager Tanya was very patient and responsive when addressing my concerns. I greatly appreciated her time and effort to provide me solutions that worked for my needs. I ended up cancelling my storage, but not for lack of service.

Taelor A.  |  Overall Experience 
Rating:
5.0

The staff there are the best. Even with all the crazy people that go there, the staff are always professional and nice. I dealt with almost everyone working there is a span of 10 hours because it was my first time getting a unit and van. From Sunny the detailer and mechanic to Tanya the manager. Top to bottom A+

Sergio N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian F.  |  Overall Experience 
Rating:
4.0

I mistakenly thought that you could drive right into this facility so that was a surprise. Also, I am not super keen on having a space that requires using stairs to access above someone else's space, but I managed. The staff was very helpful though and once I got the hang of the security system, it was ok

Ruby B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Abbas K.  |  First Impressions 
Rating:
5.0

Overall, I was satisfied with the service and staff cooperation.

tekeste a.  |  Overall Experience 
Rating:
4.0

Great experience at this location. Good job

murice s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELBA M.  |  Overall Experience 
Rating:
5.0

Staff was always helpful, and the place was always very clean. 10/10 would go back if needed and the price is still good.

wes f.  |  Overall Experience 
Rating:
5.0

Thank you to Tanya and all the staff who were very friendly and helpful. You were very accommodating. Even though there was plenty of signage regarding mandatory masks, people still weren’t wearing them in the storage facility.

NENITAR R.  |  Overall Experience 
Rating:
5.0

All the service was excelent for me Everyones are profesional and kind Thank ,very mucho.

Rosario G.  |  Overall Experience 
Rating:
5.0

Thanks for the time I was there and sorry for the misunderstanding when I leave you think I was there in future working on the building my contact info is open thanks again

elious p.  |  Overall Experience 
Rating:
5.0

The service and reliability is what kept us happy!!! Everyone was able to always help us - and we are so grateful - thank you!!! :)

Megan C.  |  Overall Experience 
Rating:
4.0

Only complaint is that better signage for the out-of-service bay doors would be great. Lots of confusion from ourselves and others. Otherwise though, the facility is nice and the staff were excellent!

Alexander D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

paul t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Logan B.  |  Online Move In 
Rating:
4.0

The actual size of the storage locker is smaller than the advertised dimension, which made the storage experience much harder than expected.

Xiaoge S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael z.  |  Overall Experience 
Rating:
1.0

Very bad customer service Very poor knowledgeable staff Non corporate and rude

Nimesh T.  |  First Impressions 
Rating:
5.0

The staff were very welcoming and helpful from the moment we pulled into the driveway until we had finished packing our storage. The staff were knowledgeable of their facility and I could see their smiles through their masks. Things felt seamless from start to finish. Thank you!

Itexxia I.  |  First Impressions 
Rating:
1.0

Hasty market took 30 minutes to give me the keys and return the car. There is only 1 car in the parking lot. Spending an hour waiting in a convenience store when it's completely empty doesn't make much sense to me. Especially when he had my ID and credit card the entire time. Was he stealing my identity? I have no idea. As well, the code at Weston Road didn't work so I had to back to the office 3 times. I don't get how the code wouldn't work to get in the storage unit.

Paul H.  |  First Impressions 
Rating:
5.0

It was my first time moving into self storage, and I wasn't sure what to expect, but I was very pleasantly surprised at this location. Purchasing, check in, and access was simple and secure both for pedestrian and cars (you can pull right into a covered loading dock for self storage). I purchased a climate controlled locker and was surprised how clean and well lit the facility was. Although my unit was on the 2nd floor, the elevator worked smoothly and there were wheeled carts available to borrow. I was impressed to find a poison control box in my storage unit too. I enjoyed how the entrance to self storage is located close to the front, rather than the back of other self storage facilities I've seen. The only small inconvenience were the steps / ledge at the loading dock for smaller/van-sized vehicles. There was not a lot of room to move large furniture and it required lifting from the van to the ledge at chest level. More room and a ramp would have been ideal, but with 2 or more people it is not a problem. Although there was a bit of a wait (Sunday) the day I moved in, all representatives were very pleasant and helpful, and the general manager was accommodating when I requested a unit on a lower floor. They were also helpful when I was unsure about what size storage locker to purchase. All in all, I had a very positive experience and an optimistic about leaving my personal belongings at this facility.

Patricia P.  |  First Impressions 
Rating:
5.0

Some confusion about how i pay monthly, wasnt made cleat. But I'll figure it out

marita m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RHIANNA K.  |  Overall Experience 
Rating:
4.0

Everything was nice, but the lineup took a really, really long time.

Daniel L.  |  First Impressions 
Rating:
5.0

My first Time and the best thank you come again and again. Let me know if you have a Van for free to rent for a Year only. Have a nice day be happy all the times

Abdul i.  |  Overall Experience 
Rating:
3.0

Had to wait everytime I wanted to speak to the staff. No sense of urgency. The disc lock sold by uhaul broke with the key on falling to the ground, was not compensated for the same. While checking out, had to wait for almost 25 minutes to get the representative to give me the clearance. I was emailed asking to pay for the next month even after checking out. All in all, bad experience.

TANVI G.  |  Overall Experience 
Rating:
5.0

The manager was incredibly professional and helpful.

jennifer j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jody Ann R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron A.  |  Overall Experience 
Rating:
3.0

Need to hire more staff and add kiosk machines to work as selfe payment cash or debt.

Richardson K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Petr V.  |  Overall Experience 
Rating:
5.0

I have not left, just changed to a larger storage unit 3 floors up. I am very happy with the service. Staff are always friendly and helpful, facilities are always clean and well lit. The only thing I would like would be to have access to my storage unit later. Other than that, everything is great! Thank you

Marilyn P.  |  Overall Experience 
Rating:
5.0

I have been renting a unit at the weston/stockyards location for a year now. I have been very satisfied with the service. Staff have always been friendly and helpful, the facility is always clean. The only thing I would change is the hours of access. It would be beneficial for me to have 24hr access. Other than that, everything else is great! Thanks

Marilyn P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yetaik L.  |  Overall Experience 
Rating:
4.0

Its a busy spot. Staff are helpfull. Keypad entry has problems. You should fix this!

jeffery h.  |  Overall Experience 
Rating:
3.0

The 5 x 5 storage containers are advertised as $ 64.95 per month. Why was I charged $ 99.85 per month??? I am requesting a rebate of $ 35.00 for each month, or pro rata amount for each part month thereof, payable immediately upon receipt of this notice.

Robert D.  |  Overall Experience 
Rating:
1.0

I am 6' 1" and because of a structural column, the entrance to our compartment is about 5" on a higher level, so I climb the steps, and smashed my head against the door. There should be a warning on the door, watch your head, especially because the compartments on either side have normal height doors. I went home with my face covered in blood. I am not the suing type, but I think this really needs your attention.

CHRISTOPHER FRAN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSE c.  |  Overall Experience 
Rating:
5.0

The staff were incredibly helpful. Though the access hours weren’t the most convenient, I’d use the facility again based on the cleanliness and the staff.

Tyler K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle P.  |  First Impressions 
Rating:
5.0

Based on having the manager tanya help us with the rental and the storage she is great!! The other staff members i have come in contact with are great too i would recommend this location

lois r.  |  Overall Experience 
Rating:
3.0

People could be more client oriented, polite and respectful.

Danila T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ali L.  |  First Impressions 
Rating:
2.0

Original rental contract was wrong. Took a long time to determine the final details. And poor communication from staff caused me an extra 2 hours of moving time. Not happy at all. And will not recommend this site for any future business. Very very very disappointed.

Robert S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vishwas J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

serge p.  |  Overall Experience 
Rating:
5.0

Tanya is the best! She was so helpful throughout our whole experience utilizing Uhaul at her location in 355 Weston Rd. She went above and beyond to make sure that we were taken care of. In these tough times of COVID-19 we could have not asked for anything more. 10/10 would recommend! Very happy with our experience! :)

cesar v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anna i.  |  First Impressions 
Rating:
5.0

The staff was very helpful and explained how to access the storage. All the environment was clean and easy to understand. I am glad to have chosen U-HAUL Storage Facility.

Simone V.  |  First Impressions 
Rating:
5.0

The staff were courteous and efficient. Some issue with access code programming that took multiple times to correct.

jeffery h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario E.  |  First Impressions 
Rating:
1.0

Though trollies were readily available. Most definitely non acceptable customer service experience. UHaul representative was unable to provide sufficient service knowing system was down. Alternative support was poorly handled, when had access in hand to provide the help needed. In future, would never recommend working with this storage facility, though was dismayed having trusted uhaul MANY times in the past! First time storage user, this too, having declared not an avid online user, were treated as deeming an inconvenience having to aid in the first place. If system is down, and too much to handle, perhaps it’s best to take some time off until easier. Actually put in an effort to place feedback, as I never.

Simran R.  |  Online Move In 
Rating:
5.0

Tanya and her team are first rate and made the customer service experience in all aspects friendly and effective. The best!

larry g.  |  First Impressions 
Rating:
5.0

Good quality and service. Much improved from earlier years

Robert D.  |  First Impressions 
Rating:
5.0

Nice employees nice facility

annette d.  |  First Impressions 
Rating:
5.0

Great customer service! Everything is clean and organized!

Sharon A.  |  First Impressions 
Rating:
5.0

In spite of being a busy day, the move-in process was really smooth. Staff were helpful and friendly. The units are clean and well maintained at this location.

Rebecca K.  |  First Impressions 
Rating:
5.0

Great customer service.

GEORGIA H.  |  First Impressions 
Rating:
5.0

Very nice facility, nice staff, explained everything well, seemed a bit understaffed but just could have been a busy moment.

Matthew J.  |  First Impressions 
Rating:
4.0

No comments. Everything was done and explain properly. All the best 4 U guys.

Rui A.  |  First Impressions 
Rating:
5.0

For me the customer service people were very Helpful.

Hadish M.  |  First Impressions 
No reviews have been submitted for this location.

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