Customer Reviews for U-Haul Moving & Storage of Takoma Park

Rating:

5.0

The rental went smoothly. We rented the U Haul Truck short notice and it was a very easy process. The guy at the pick up location was very helpful and friendly and I will come back to rent a truck again.

Rating:

4.0

staff was friendly. pickup and dropoff were easy

Rating:

3.0

Dirty trucks

Rating:

5.0

Inside back of truck was dirty filled with sand or crumbs of some sort and there was barely any gas. Wow, I usually have a phenomenal experience at this location. The equipment this time was lacking. Customer service was still amazing though.

Rating:

4.0

The location was great but it was hard to start the truck.

Rating:

5.0

Staff was professional and personable. Pick-up location was great location and signs for pick-up and drop-off lanes were well- marked.

Rating:

5.0

The service was perfect. 5 stars

Rating:

5.0

Inside of cargo van was sticky and gross.

Rating:

5.0

Excellent team.

Rating:

2.0

the people there were very attentive or welcoming.

Rating:

5.0

Smooth drop off!

Rating:

5.0

No the staff or the location. The business. They advertise a truck for 19USad and I finalized paying 120.

Rating:

5.0

Very efficient and professional. Way to go U-Haul.

Rating:

5.0

Each time I have used their services, it has been a wonderful experience. Thank you UHaul Staff. Mrs

Rating:

4.0

-Truck smelled like urine. -More locations needed. Had to drive from American University area off Van Ness Street to New Hampshire Ave NE

Rating:

4.0

The person at the desk was not that polite, but he was OK.

Rating:

5.0

I appreciated the customer service and the cleanliness of the bathroom

Rating:

5.0

The line was extremely long, maybe hire extra help at the end and beginning of the new month especially if it's a weekend. thank you,

Rating:

5.0

Overall terrible U-Haul experience. Tried to move my pickup location from 1 mile from my house to 20 miles away. When I tried to get closer they gave me a significantly larger truck (which was fine but inconvenient) and pickup was still 7 miles away. The additional miles pushed me over the miles I reserved for (since was not anticipating the extra) and was thus charged extra. In addition the check out staff over charged me by about 80 extra miles. We now have to call to sort that out. Overall this U-Haul experience add stress, inconvenience and a lot of additional time to the move.

Rating:

1.0

The ONLY saving grace was one young woman who seemed to really care to do the best job she could. Everyone else working there was trash. I spent 30 min of my reservation trying to get out of the parking lot because the employees do not keep things in order. One older guy completely ignored me when I asked him to help me get the truck out because so many customers cars were parked in the truck lot. Never go to this location on a weekday morning.

Rating:

4.0

Fix your IT systemwide! We waited 1hour at the counter while the check in system kept going down. Apparently it happens every Saturday when the West Coast starts logging in.

Rating:

5.0

The staff was very accommodating. This experience was great. Will be using again. Thank you.

Rating:

5.0

The Takoma Park Uhaul location has an excellent team. Attentive, responsive. Overall great crew. Is by far my favorite UHaul location. Give these folks a raise !

Rating:

4.0

The vans were adequate for what was needed. They could do with updating as both sounded as if a good service would help. The staff were great, the check-in and check out was excellent, and efficient.

Rating:

2.0

Be clear on all of the hidden costs. They advertised it as $19.95, but it cost almost $100

Rating:

4.0

When we got in the truck I got a text message saying I need to take photos of the truck and liscence and go to an ap and download. I was not told I would need to do it. it's takes time which we had not accounted for; it ask me to give permission for some use of my phone which I do not want to do; it was difficult using the ap as it said the it could not download the phone, I think having to do with my settings on the phone which I had not intention of looking for it and changing. I went back to the office to ask about it and luckily the person at the counter said my photos were good enough as I would have them if needed. There is no reason to ask people to do all this, it felt intrusive. I had already done enough computer etc. Taking the photos is fine but all the rest is too much,

Rating:

3.0

I don’t know why, but there was a lot of miscommunication happening

Rating:

5.0

great

Rating:

1.0

I asked for a ramp truck they gave me what they wanted and a beat up rental truck

Rating:

1.0

As soon as we pulled into the lot 6 men came in and attempted to intimidate us into hiring them to help with the move. The actual worker at the U-Haul office did not come out to help us for some minutes, and we had to go in and wait for the two workers to finish their conversation about their weekend plans before they acknowledged us. It felt like they were doing me a favor by doing their job. The 6 men who surrounded our car and van did not work for U-Haul (they did not have official shirts) but shook the hand of the man working at the U-Haul and appeared to be working with him unofficially. It was extremely frightening and made us very uncomfortable. They circled the cars and tried to look into the windows and get as close to our group as possible. They got physically close to our 2 vehicles and even appeared to try to get into the U-Haul van. I was both afraid for the safety of my family and the safety of my items. I would not wish this U-Haul location on my worst enemy. I felt unsafe and will not return to that location ever again. I do not understand why the workers allow these men to enter the lot and intimidate customers. We were approached on all sides and swarmed in a way that felt practiced. I am sure this happens to customers of this location regularly since the worker recognized these men, and I do not think it is safe for women to go to this U-Haul location.

Rating:

5.0

Very good

Rating:

5.0

U-Haul and the Manager at the location really helped lower the stress level for my move. All equipment was has promised and the Team was very helpful and communicated all information ahead of time.

Rating:

4.0

TT4577 is the WORST equipment ever! The is steering wheel is totally misaligned hauling the truck to the right. The front tires are as bald as my uncle Joe! Terrible. I hope to get better equipment next time because I get trucks at this location at least twice a month.

Rating:

1.0

I rented this for 24 hours and then I got a second bill for several weeks. Now I need to waste my time fighting the bill.

Rating:

2.0

The front desk was super slow. It took a long time to pick up a reservation.

Rating:

4.0

The actual fuel was 3/8. The paperwork indicated appreciably more. The inside of the windshield was so dirty that I had to clean it in order to avoid glare.

Rating:

5.0

I can’t think of anything based on my interaction with the local representative.

Rating:

5.0

Bashir, was extremely helpful and friendly. He connected my trailer and make sure everything was safe and ready to go. Thank you so much and if I have to rent a Uhall this is the best customer service I have ever.

Rating:

5.0

Thank you for the great responses and support when needed.

Rating:

5.0

Good job

Rating:

2.0

I do NOT recommend this location. I could not find anyone to help me and had to call customer service.

Rating:

2.0

We reserved a van because we needed the lower height to fit in our condo garage. But when we got there there were no vans and we were forced to take a truck. Since we were unable to fit in the garage where our items to be moved were in a garage storage unit, we needed to load items to an suv and make trips to the street where we had to park the U-Haul. It was more time and effort and very frustrating. And the truck was almost out of gas so we had to get gas right away.

Rating:

5.0

Each staff member was patient and respectful. Answered all my questions. The store was clean and so was the rental

Rating:

3.0

The location is very convenient. The staffing is too low for the amount of customers. The wait in line is too too long. I used the app which was a disaster. It wouldn’t take my responses and took an extra 30 minutes. When I went into the store to get help, the SAME people were in line as when I stepped out to use the app. Also, there’s no wifi in the store and the phone signal was too weak for the app so I had to step out of line and go outside to bring it up on the phone. The store itself is neat and clean and the trucks are in good condition.

Rating:

5.0

Everything was perfect!

Rating:

5.0

Takoma Park is always on point

Rating:

5.0

This was a great moving experience all around. Would highly recommend.

Rating:

5.0

Excellent Service 👌

Rating:

5.0

Gracias

Rating:

4.0

Very convenient. Easy drop off process

Rating:

5.0

The associate who was on duty when I picked up the truck was excellent.

Rating:

5.0

Fastest check out I have ever had at a U-haul location and friendly staff.

Rating:

5.0

Quick and efficient service

Rating:

4.0

It was late and closed, to many trucks and dificult to park,

Rating:

5.0

They were all so helpful. Very busy atmosphere but excellent customer service. I will definitely recommend this facility.

Rating:

5.0

Good stuff

Rating:

5.0

Maurice was great

Rating:

3.0

My Ubox arrived on time. The people working there did not know whether I needed a permit. You should be able to answer those questions in the future.

Rating:

1.0

They called to deliver the unit on a different day than scheduled. They were supposed to deliver between 9:30a-11:30a. They didn’t arrive until 12:30 & Unit wasn’t delivered until 5p. Pickup was late.

Rating:

2.0

My experience is in regards to my overall uBox experience versus just the Takoma Park location. UHaul told me and my moving help that the uBox would be delivered to the Chillum Rd location. Incorrect

Rating:

5.0

I actually had my pod delivered here from California and they were very communicative and on-time. Would recommend the pod moving service.

Rating:

1.0

They charged me and put my card on auto pay for a storage unit I’m not renting

Rating:

5.0

Delivery guys were awesome. Everything went well

Rating:

5.0

Janal and the team were super helpful and fun to work with!

Rating:

3.0

My storage units door was ajar, and a few of my tubs were missing.

Rating:

5.0

I have been so pleased with Uhaul over the past several months for a variety of services. Consistent, strong customer service from California to Maryland. Thanks

Rating:

5.0

I rented a U-box that was delivered to my house. Janelle was polite and professional, followed up promptly with helpful phone calls and emails. An excellent overall experience. Thank you!

Rating:

3.0

I had an appointment for my three U-boxes to be ready for access at 8:00 a.m. Didn't happen til 9:15 a.m. I had to pay movers an hourly rate so I lost some money on this move.

Rating:

3.0

Did not use or see storage facility. Don't know why I'm being asked to rate it.

Rating:

5.0

Maurice was absolutely wonderful to work with! He helped us drop off and pick up three Uboxes and was extremely helpful. Thanks again Maurice!

Rating:

4.0

My unit was placed at my home not at a U Haul facilty.

Rating:

5.0

Janal was amazing! Thank you for making our experience seamless!

Rating:

5.0

Great service!

Rating:

4.0

Driver, Maurice, was awesome and very polite. One suggestion - you should get trailer hitch locks. Easy to potentially have someone come and hook up the trailer and tow away the entire box!

Rating:

1.0

I rented two uboxes that were stored at my home for two months. Delivery and pick up was great, thanks to Janal. The office staff communication was the worst i have ever encountered!!!

Rating:

1.0

Ubox not delivered to the facility listed in arrival confirmation email, were told it might be lost. Delivery scheduled for 12pm - delivered at 9pm after many calls. Mouse droppings were found.

Rating:

1.0

Terrible Service!!! I was never at the facility because both of my UHaul boxes were delivered to me. After 3 days of me sitting on hold being transferred at least 5x's a call 45min each call

Rating:

4.0

Good

Rating:

2.0

Ubox not ready on date of request. Was told the door was broke to the warehouse. The next day I arrived when I was told the box would be ready and waited 2.5 hours for them to get me the box.

Rating:

5.0

I had to comment about the "office" or "facility" but I didn't go there! The delivery was to happen on the 21st, but they called me AFTER they delivered on the 20th! Good service anyway!

Rating:

5.0

Would highly recommend U-Haul!

Rating:

4.0

The delivery of our Uboxes went quite well and the driver Janelle did an outstanding and professional job maneuvering the truck and forklift in and out of the very narrow streets around our new home.

Rating:

5.0

The UHAUL of TAKOMA PARK at 6889 New Hampshire Ave. is the BEST/ TOP store I have ever visited. Their workers are professional, polite and very helpful. They made my relocation move more pleasant.

Rating:

5.0

Great experience - quick and efficient, which is what we all want and which a lot of U-Haul locations don't provide.