Customer Reviews for U-Haul Moving & Storage of Takoma Park

Rating:

5.0

All good.

Rating:

3.0

Dropoff was easy — but pick up took an hour and the truck was filthy

Rating:

3.0

The rental experience was good from the Tacoma Park location. The problem is I reserved the U-haul to pick up at a location on 5223 River Road in Bethesda, MD. I was assured by the staff there that they would have a 10-foot truck for me on Saturday. That morning I got a text from U-haul saying I would have to drive to Tacoma Park, MD to pick up the vehicle. This caused a lot of issues with moving due to the time it added to get the truck and return it as well as the extra mileage incurred. The people at 5223 River Road were nice and helpful but said there was nothing they could do about this. I spoke with someone on the phone named Amy from U-Haul and she said she would apply a $50 credit to our account due to this issue but I haven't seen it yet.

Rating:

4.0

The rearview camera was a huge help and upgrade from prior models. I would encourage the staff to clean the truck bed in between rentals. When I used it, it smelled like animals and there was a leftover bone from the previous renters.

Rating:

3.0

The car had a strong cigarette smell, there were cigarette remnants inside, and it was very dirty.

Rating:

5.0

It was a great service by Jocelyn and Bashir. Very knowledgeable and pleasant to deal with.

Rating:

5.0

The service is seamless and the people are wonderful

Rating:

3.0

I reserved a cargo van and I was notified that it was no longer available as it had a flat tire. Instead, I received a 10 ft. truck that wouldn't accelerate past 50 mph, and still had stickers from an apparent windshield replacement. Please do better!

Rating:

3.0

Had to go in and ask someone to come and help us return our equipment. Staff didn’t seem like they wanted to help.

Rating:

5.0

I can't think of anything that would have made the service better. I am very pleased with the service.

Rating:

5.0

Excellent service, thanks so much for help!!

Rating:

3.0

The actual process took longer than we’d like but the employees were cool and well mannered. Provided me everything I needed.

Rating:

1.0

I do not own a car. Changing the rental location from Bethesda (like around the corner) to Takoma Park meant 8-9 extra miles and 40 minutes each way, for which I had to pay mileage and gas, cherry on top. This meant that I had to rent a car to go rent a truck AND rearrange the schedule. Doing it the day before is a mean, mean way to STEAL from me the time and opportunity that I could have used to check more convenient alternatives with your competition. All this for a truck that was literally falling apart. Never again.

Rating:

3.0

Dropped off after hours, so I did not meet the team or see the office

Rating:

5.0

Great service, Nestor and Bashir were excellent!

Rating:

3.0

The Good: No waiting. Staff was courteous and knowledgeable. Vehicle given to me was clean. The Bad: Vehicle that had been reserved was unavailable. Had to take a smaller vehicle. Smaller vehicle did not have room for all that I planned to move. The Uncertain: A warning light was on during my rental: "Tire Pressure Alert. Check/re-calibrate tire pressure monitoring system." (Quotations are approximate.)

Rating:

4.0

Your Best. And Thank You.

Rating:

4.0

We had the last parking spot when we dropped the vehicle. Users should be told to park all the way in so that vehicles that are dropped off at a later time have space. Otherwise, nice manager!

Rating:

2.0

The interior of the trailer smelled like a rotting corpse and the floor was covered in slime. Two UHaul employees observed and confirmed this. I have reached out to management and I am still waiting to hear back from them.

Rating:

3.0

The truck was not very good, the transmission could use tune up.

Rating:

4.0

My original reservation was canceled after I called and explained and updated my pickup time, (11:30PM to 4:30PM) soI had to go to a different location to rent a trailer. At first, The trailer I rented was working fine until I got in the road and the lights would not work. I had a 14 hour ride with no trailer lights

Rating:

5.0

Muy buenas experiencias con ustedes

Rating:

5.0

Great Customer Service.

Rating:

3.0

The truck didn't have a ramp or a rear view mirror. It was fine and worked but needed some attention. The customer service was great but we rented 2 dollys and they were not available and there was quite a line ... I would go again.

Rating:

5.0

Por favor tener en cuenta que los vehículos al momento de alquilarlos estén limpios por dentro El día sábado tuve disgustos con el cliente al cual le iba a prestar el servicio de mudanza por el estado de suciedad en el cual se encontraba

Rating:

2.0

The computers were down causing a massive line in the morning. It seemed to be a reoccurring problem with them. The parking lot was not organized and it was a challenge taking the required photos of the vehicle in the actual parking lot, then difficult to get out. Some of this is the customers not following signage on where to park, but the signage is also not very clear and caused a good deal of confusion.

Rating:

5.0

Overall satisfaction

Rating:

5.0

Jeffery was great help and at return Bashir did a fantastic job. I am very pleased with their professionalism.

Rating:

5.0

Very happy.

Rating:

1.0

When I received the truck it had no gas, only 14 miles so I had to make a stop right away to get gas. The people at the front wasn’t friendly when it came to asking questions. And I was charged 40 minutes early due to be reserving my time at 8:30 but not really getting it until 9:20. This just highway robbery.

Rating:

4.0

Reimburse for extra gas in tank, less fees and charges. Uhaul can afford it

Rating:

5.0

NOTHING. EVERYTHING was excellent. Grom the young woman at the feont desk who could have been overwhelmed and desensitized, when I picked up the vehicle. But she was NOTHING BUT cordial, professional, and diligent. The line was out the door, and she seemed to be the only person working the registers. And she communicated clearly with a professional and friendly tone, getting us checked out as quickly and effectively as she could. All the way to the young man that checked the rental in for me. He was attentive, communicated effectively, and provided an excellent customer experience. Not to mention the vehicle felt safe, and was easy to handle. U-Haul made this stressful moment have a highlight of positivity during the experience. THANK YOU!

Rating:

5.0

I appreciate how easy you make the process.

Rating:

5.0

The rental went smoothly. We rented the U Haul Truck short notice and it was a very easy process. The guy at the pick up location was very helpful and friendly and I will come back to rent a truck again.

Rating:

4.0

staff was friendly. pickup and dropoff were easy

Rating:

3.0

Dirty trucks

Rating:

5.0

Inside back of truck was dirty filled with sand or crumbs of some sort and there was barely any gas. Wow, I usually have a phenomenal experience at this location. The equipment this time was lacking. Customer service was still amazing though.

Rating:

4.0

The location was great but it was hard to start the truck.

Rating:

5.0

Staff was professional and personable. Pick-up location was great location and signs for pick-up and drop-off lanes were well- marked.

Rating:

5.0

The service was perfect. 5 stars

Rating:

5.0

Inside of cargo van was sticky and gross.

Rating:

5.0

Excellent team.

Rating:

2.0

the people there were very attentive or welcoming.

Rating:

5.0

Smooth drop off!

Rating:

5.0

No the staff or the location. The business. They advertise a truck for 19USad and I finalized paying 120.

Rating:

5.0

Very efficient and professional. Way to go U-Haul.

Rating:

5.0

Each time I have used their services, it has been a wonderful experience. Thank you UHaul Staff. Mrs

Rating:

4.0

-Truck smelled like urine. -More locations needed. Had to drive from American University area off Van Ness Street to New Hampshire Ave NE

Rating:

4.0

The person at the desk was not that polite, but he was OK.

Rating:

5.0

I appreciated the customer service and the cleanliness of the bathroom

Rating:

5.0

The line was extremely long, maybe hire extra help at the end and beginning of the new month especially if it's a weekend. thank you,

Rating:

5.0

Overall terrible U-Haul experience. Tried to move my pickup location from 1 mile from my house to 20 miles away. When I tried to get closer they gave me a significantly larger truck (which was fine but inconvenient) and pickup was still 7 miles away. The additional miles pushed me over the miles I reserved for (since was not anticipating the extra) and was thus charged extra. In addition the check out staff over charged me by about 80 extra miles. We now have to call to sort that out. Overall this U-Haul experience add stress, inconvenience and a lot of additional time to the move.

Rating:

1.0

The ONLY saving grace was one young woman who seemed to really care to do the best job she could. Everyone else working there was trash. I spent 30 min of my reservation trying to get out of the parking lot because the employees do not keep things in order. One older guy completely ignored me when I asked him to help me get the truck out because so many customers cars were parked in the truck lot. Never go to this location on a weekday morning.

Rating:

4.0

Fix your IT systemwide! We waited 1hour at the counter while the check in system kept going down. Apparently it happens every Saturday when the West Coast starts logging in.

Rating:

5.0

The staff was very accommodating. This experience was great. Will be using again. Thank you.

Rating:

5.0

The Takoma Park Uhaul location has an excellent team. Attentive, responsive. Overall great crew. Is by far my favorite UHaul location. Give these folks a raise !

Rating:

4.0

The vans were adequate for what was needed. They could do with updating as both sounded as if a good service would help. The staff were great, the check-in and check out was excellent, and efficient.

Rating:

2.0

Be clear on all of the hidden costs. They advertised it as $19.95, but it cost almost $100

Rating:

5.0

They were all so helpful. Very busy atmosphere but excellent customer service. I will definitely recommend this facility.

Rating:

5.0

Good stuff

Rating:

5.0

Maurice was great

Rating:

3.0

My Ubox arrived on time. The people working there did not know whether I needed a permit. You should be able to answer those questions in the future.

Rating:

1.0

They called to deliver the unit on a different day than scheduled. They were supposed to deliver between 9:30a-11:30a. They didn’t arrive until 12:30 & Unit wasn’t delivered until 5p. Pickup was late.

Rating:

2.0

My experience is in regards to my overall uBox experience versus just the Takoma Park location. UHaul told me and my moving help that the uBox would be delivered to the Chillum Rd location. Incorrect

Rating:

5.0

I actually had my pod delivered here from California and they were very communicative and on-time. Would recommend the pod moving service.

Rating:

1.0

They charged me and put my card on auto pay for a storage unit I’m not renting

Rating:

5.0

Delivery guys were awesome. Everything went well

Rating:

5.0

Janal and the team were super helpful and fun to work with!

Rating:

3.0

My storage units door was ajar, and a few of my tubs were missing.

Rating:

5.0

I have been so pleased with Uhaul over the past several months for a variety of services. Consistent, strong customer service from California to Maryland. Thanks

Rating:

5.0

I rented a U-box that was delivered to my house. Janelle was polite and professional, followed up promptly with helpful phone calls and emails. An excellent overall experience. Thank you!

Rating:

3.0

I had an appointment for my three U-boxes to be ready for access at 8:00 a.m. Didn't happen til 9:15 a.m. I had to pay movers an hourly rate so I lost some money on this move.

Rating:

3.0

Did not use or see storage facility. Don't know why I'm being asked to rate it.

Rating:

5.0

Maurice was absolutely wonderful to work with! He helped us drop off and pick up three Uboxes and was extremely helpful. Thanks again Maurice!

Rating:

4.0

My unit was placed at my home not at a U Haul facilty.

Rating:

5.0

Janal was amazing! Thank you for making our experience seamless!

Rating:

5.0

Great service!

Rating:

4.0

Driver, Maurice, was awesome and very polite. One suggestion - you should get trailer hitch locks. Easy to potentially have someone come and hook up the trailer and tow away the entire box!

Rating:

1.0

I rented two uboxes that were stored at my home for two months. Delivery and pick up was great, thanks to Janal. The office staff communication was the worst i have ever encountered!!!

Rating:

1.0

Ubox not delivered to the facility listed in arrival confirmation email, were told it might be lost. Delivery scheduled for 12pm - delivered at 9pm after many calls. Mouse droppings were found.

Rating:

1.0

Terrible Service!!! I was never at the facility because both of my UHaul boxes were delivered to me. After 3 days of me sitting on hold being transferred at least 5x's a call 45min each call

Rating:

4.0

Good

Rating:

2.0

Ubox not ready on date of request. Was told the door was broke to the warehouse. The next day I arrived when I was told the box would be ready and waited 2.5 hours for them to get me the box.

Rating:

5.0

I had to comment about the "office" or "facility" but I didn't go there! The delivery was to happen on the 21st, but they called me AFTER they delivered on the 20th! Good service anyway!

Rating:

5.0

Would highly recommend U-Haul!

Rating:

4.0

The delivery of our Uboxes went quite well and the driver Janelle did an outstanding and professional job maneuvering the truck and forklift in and out of the very narrow streets around our new home.

Rating:

5.0

The UHAUL of TAKOMA PARK at 6889 New Hampshire Ave. is the BEST/ TOP store I have ever visited. Their workers are professional, polite and very helpful. They made my relocation move more pleasant.

Rating:

5.0

Great experience - quick and efficient, which is what we all want and which a lot of U-Haul locations don't provide.