Excellent staff always ready to help.
Zachenka RCustomer Reviews for U-Haul Moving & Storage of Takoma Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul app pickup didn’t work. Drop off didn’t work either. No personnel on hand for dropofff but can’t select NA.
Julia BGreat !!!
Dominick RDid not have a 9’ van available to me even though it was guaranteed. Given a 10’ van at the ‘same price’ to make it seem like I was getting a good deal when they are already the same price to begin with. First 10’ I was given had a leak obviously not being checked in on regularly. Vans are old. Need to be updated.
Sabrina LThe floor in the front had mud on it when we picked up the vehicle.
Richard MEverything things was great and excellent stuff
Mohammad AHave more reps to service the morning truck pickup
RUTH LGood service
Hieu TMy Uhual agent was wonderful, He help me understand how to attach a trailer to the back of my Uhual. He even showed me what should be on my trailer for proper hauling.
sabrina lJonathan and Bashir were very helpful!
JASBIR MKeep up the good work
Michael BToo many loiterers wandering the property
Anthony LThe truck had to be fueled immediately . However, the attendant was amazing. Our pick up was scheduled incorrectly( too early for time of store opening) but the attendant opened up early and took care of us immediately instead of making us wait . We are grateful for his excellent customer service!!
Nathan VAll in us was a great team that unloaded our uboxes carefully and efficiently. I highly recomment them.
JAMES HHuge site. Staff was very helpful
Jospeh AThis was a horrible experience, I set up an online appointment on the app and when I got there the girl at the cashier didn’t seem to want to help. I had to switch to a smaller truck because she said I was too early for my appointment and mind you I was the only person there.she gave me a truck with barely any fuel in it and didn’t go outside with me to check the truck for damages/ truck was dirty as well.
John BIt was perfect customer service
Mesfin SThe line was very very long ad slow. The mobile pick up had a lot of issues with the app and the customer service reps were verynice but basically indicated that that is the usual issue and slowness and not working is the way it always is. When we asked for help wi they again were very nice but had no solutions or possible ways to help us. They basically just sympathize and move on
Regina BThe drop off location was in Beckley, West Virginia. The staff was very professional, courteous, and great customer service. I would highly recommend this location to my friends and family.
Shirley UNothing to improve. At the front end of our move, in Maryland, everything went perfectly. The other end was a different story.
Dane CGreat vehicle. Quick, professional service. No-hassle pick-up, No-hassle return. Will be a repeat customer. Will recommend.
maria hBasheer and the team were super helpful!
Kaushik MThe person who took care of me today was excellent: accommodating, patient, kind, knowledgeable.
TROY SI checked online to see if UHaul does accept British drivers licenses, but when I booked and turned up, they refused to accept it as a valid form of ID. This caused considerable inconvenience on the day.
Julian PBueno
Carlos DI can’t think of anything.
Dennis FGreat reliable service and nice people and staff to work with for a smooth transition. Thanks
Adil KTruck oil gauge was broken leading to a stressful trip and delays to figure what was going on.
Eric MStaff was very friendly, I would like to thank Jafri, Bashir and Hector for their great service.
JASBIR MThe after hr checkout shouldn’t be this complicated, I couldn’t find the link in the app nor could I find my order, I had to call customer service for a link to end the service after I took one too many pictures of the vehicle
HECTOR WMake the TV box bigger so TV can fit in when it is wrapped with blankets, etc.
Sandie NGreat service, excellent experience!
JASBIR MNice customer service.
JEDDY BI tried to use the app to pick up the van but it reset right at the end. It’s also ridiculous that you need two people to verify your identity when you’re submitting your drivers license as well.
Stephen DYes and the girl that helped me there is the best she was so cool and gave me all asked for while smiling 😊 ! She was very polite knows how to do her job ! Overall I give 100% satisfaction, except the door i didn’t mentes to her when she gave me the truck thinking that is was just a small glitch that I could just go my way as I was in harry and end up stop closing completely. Had to drive it to the drop off with back door open and locked the pads and the dolly in the cabin to secure there ! Thanks for everything! I wish I could get a refund of the day I m not using since i returned it one day before the contract end!
Salam IAnswer the phone when a customer calls so they don’t have to drive 2 hours out of their way to get assistance.
Matthew Geasy drop off
sharia dGood
CYRIAQUE GEverything is perfect
ALEMSHET WN/A
David HC’est Parfect rien à dire
ibrahima sWhile the truck was quite new, with only 8000 miles, the driver cab reeked of something that smelled like spilled milk or vomit or both. I had the drive for three hours with the windows down.
Bayard BTrailer was quite old
Bayard BVery quick service. Clean and professional.
Timothy MCompletely soiled interior and marijuana smell, other parts of the truck fine and experience at the location great.
Juan LThe truck was filthy dirty. The right mirror had to serviced because it was loose, and I couldn’t use it. It was a bad experience
Fred RUhaul best services nation wide and providing best services great managers who are just one ring bell away from u. Thanks
waleed aGreat customer service
Bill GMy complaint is from my reservation online, in August UHaul debited my caret card for $44.95 on August 11th for boxes & supplies I requested on my Van pick up on the 31st. Yesterday when I picked my the Van, those boxes weren't included which would have me to pay for them twice. I'm not disputing the $44.95 charge assessed to my Mastercard for services not rendered by the Merchant, which is you. Otherwise, the vehicle & service were outstanding
Lawrence SHave somebody to help customers fill out the online reservation portal so they can skip the in store line. The line in the store got very long.
KIRK DMinimal directions were given as to where to drop it in the yard. No offer for a receipt other than email.
Paul SThe app told me to "skip the line" to pick up the key, but when we went in, there was a line of about 10 people. My husband ask a person working the desk and they instructed us to get online, so we did. We waited for 10-15 minutes, realizing it would take at least an hour, so I started asking others in line if their app was telling them to skip the line. People were NOT happy with me. They thought I was trying too jump the line. It was quite uncomfortable, but I wasn't going to needlessly wait in line. The person at the counter told me to come up and gave me the key from the hook. There should have been better signage inside the facility, or the people at the counter should have asked who just needed to pick up keys. It made for a stressful start to our move (and we've move A LOT)
David FThe van was perfect. It wasn’t until I went to pick up the rental that I found out they had no hand trucks or furniture dollies. No explanation except “well people don’t bring them back”. Well I know if u didn’t bring one back you would charge me. So go out and buy some replacements. I could have rented from another location but because of this I had to spend additionally to BUY Dollie’s for the move. This review will be on Google, Yelp and Ang other place I can find. Poor business practice to offer rentals weeks in advance, know you don’t have the equipment and not make a phone call or send an email. I was also given a bit of a hassle because I was an hour late for my pickup, not sure whey that matters since it was a daily rental.
Steve AThe truck I rented had a loose seal on the driver door which was extremely LOUD, NOISY and distracting for my 9 hr drive. I tried to adjust it but i didn't work.
Bridget Gtruck was on E when we picked it up. was charged for equipment that wasn’t in the truck or available in store. customer service was unhelpful and slow.
Kristen Gwalked in, no reservation, 10 minutes later, drove out with the truck I needed to move a deck's worth of lumber. Thank You UHAUL
Michael GIt was fine. Main qualms was that the car barely had enough gas for the trip.
Peter HGas level when I received the vehicle was low. I did not even drive a mile before the low fuel warning came on.
LESLIE SGreat service
CYRIAQUE GThey were all so helpful. Very busy atmosphere but excellent customer service. I will definitely recommend this facility.
Demeisha H | Overall ExperienceGood stuff
Brooke F | Overall ExperienceMaurice was great
Cameron P | Overall ExperienceMy Ubox arrived on time. The people working there did not know whether I needed a permit. You should be able to answer those questions in the future.
Chris G | Overall ExperienceThey called to deliver the unit on a different day than scheduled. They were supposed to deliver between 9:30a-11:30a. They didn’t arrive until 12:30 & Unit wasn’t delivered until 5p. Pickup was late.
Kymberly J | Overall ExperienceMy experience is in regards to my overall uBox experience versus just the Takoma Park location. UHaul told me and my moving help that the uBox would be delivered to the Chillum Rd location. Incorrect
DuBois F | Overall ExperienceI actually had my pod delivered here from California and they were very communicative and on-time. Would recommend the pod moving service.
Katharine D | Overall ExperienceThey charged me and put my card on auto pay for a storage unit I’m not renting
Andrea L | Overall ExperienceDelivery guys were awesome. Everything went well
joseph g | Overall ExperienceJanal and the team were super helpful and fun to work with!
Barbara H | Overall ExperienceMy storage units door was ajar, and a few of my tubs were missing.
David J | Overall ExperienceI have been so pleased with Uhaul over the past several months for a variety of services. Consistent, strong customer service from California to Maryland. Thanks
Thomas R | Overall ExperienceI rented a U-box that was delivered to my house. Janelle was polite and professional, followed up promptly with helpful phone calls and emails. An excellent overall experience. Thank you!
Mary C | Overall ExperienceI had an appointment for my three U-boxes to be ready for access at 8:00 a.m. Didn't happen til 9:15 a.m. I had to pay movers an hourly rate so I lost some money on this move.
Teri C | Overall ExperienceDid not use or see storage facility. Don't know why I'm being asked to rate it.
Benjamin B | Overall ExperienceMaurice was absolutely wonderful to work with! He helped us drop off and pick up three Uboxes and was extremely helpful. Thanks again Maurice!
Alison C | Overall ExperienceMy unit was placed at my home not at a U Haul facilty.
monica l | Overall ExperienceJanal was amazing! Thank you for making our experience seamless!
Tina B | Overall ExperienceGreat service!
William M | Overall ExperienceDriver, Maurice, was awesome and very polite. One suggestion - you should get trailer hitch locks. Easy to potentially have someone come and hook up the trailer and tow away the entire box!
Joshua S | Overall ExperienceI rented two uboxes that were stored at my home for two months. Delivery and pick up was great, thanks to Janal. The office staff communication was the worst i have ever encountered!!!
Tom C | Overall ExperienceUbox not delivered to the facility listed in arrival confirmation email, were told it might be lost. Delivery scheduled for 12pm - delivered at 9pm after many calls. Mouse droppings were found.
JOHANNA C | Overall ExperienceTerrible Service!!! I was never at the facility because both of my UHaul boxes were delivered to me. After 3 days of me sitting on hold being transferred at least 5x's a call 45min each call
TUESDAY N | Overall ExperienceGood
Dan Y | Overall ExperienceUbox not ready on date of request. Was told the door was broke to the warehouse. The next day I arrived when I was told the box would be ready and waited 2.5 hours for them to get me the box.
Stephen B | Overall ExperienceI had to comment about the "office" or "facility" but I didn't go there! The delivery was to happen on the 21st, but they called me AFTER they delivered on the 20th! Good service anyway!
BOYD P | Overall ExperienceWould highly recommend U-Haul!
Andrew M | Overall ExperienceThe delivery of our Uboxes went quite well and the driver Janelle did an outstanding and professional job maneuvering the truck and forklift in and out of the very narrow streets around our new home.
JEFFReY W | Overall ExperienceThe UHAUL of TAKOMA PARK at 6889 New Hampshire Ave. is the BEST/ TOP store I have ever visited. Their workers are professional, polite and very helpful. They made my relocation move more pleasant.
jan s | Overall ExperienceGreat experience - quick and efficient, which is what we all want and which a lot of U-Haul locations don't provide.
Haris H | Overall ExperienceJanelle with UBox was very professional in handling business and keeping me updated with any changes regarding my shipment. She had excellent customer service.
Jade S | Overall Experience