The staff was very accommodating. This experience was great. Will be using again. Thank you.
Joy WCustomer Reviews for U-Haul Moving & Storage of Takoma Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Takoma Park Uhaul location has an excellent team. Attentive, responsive. Overall great crew. Is by far my favorite UHaul location. Give these folks a raise !
RONNY JThe vans were adequate for what was needed. They could do with updating as both sounded as if a good service would help. The staff were great, the check-in and check out was excellent, and efficient.
Nick BBe clear on all of the hidden costs. They advertised it as $19.95, but it cost almost $100
Steven TWhen we got in the truck I got a text message saying I need to take photos of the truck and liscence and go to an ap and download. I was not told I would need to do it. it's takes time which we had not accounted for; it ask me to give permission for some use of my phone which I do not want to do; it was difficult using the ap as it said the it could not download the phone, I think having to do with my settings on the phone which I had not intention of looking for it and changing. I went back to the office to ask about it and luckily the person at the counter said my photos were good enough as I would have them if needed. There is no reason to ask people to do all this, it felt intrusive. I had already done enough computer etc. Taking the photos is fine but all the rest is too much,
Rhonda KI don’t know why, but there was a lot of miscommunication happening
RONEL Jgreat
David MI asked for a ramp truck they gave me what they wanted and a beat up rental truck
Walter LAs soon as we pulled into the lot 6 men came in and attempted to intimidate us into hiring them to help with the move. The actual worker at the U-Haul office did not come out to help us for some minutes, and we had to go in and wait for the two workers to finish their conversation about their weekend plans before they acknowledged us. It felt like they were doing me a favor by doing their job. The 6 men who surrounded our car and van did not work for U-Haul (they did not have official shirts) but shook the hand of the man working at the U-Haul and appeared to be working with him unofficially. It was extremely frightening and made us very uncomfortable. They circled the cars and tried to look into the windows and get as close to our group as possible. They got physically close to our 2 vehicles and even appeared to try to get into the U-Haul van. I was both afraid for the safety of my family and the safety of my items. I would not wish this U-Haul location on my worst enemy. I felt unsafe and will not return to that location ever again. I do not understand why the workers allow these men to enter the lot and intimidate customers. We were approached on all sides and swarmed in a way that felt practiced. I am sure this happens to customers of this location regularly since the worker recognized these men, and I do not think it is safe for women to go to this U-Haul location.
Patricia WVery good
ALVIN DU-Haul and the Manager at the location really helped lower the stress level for my move. All equipment was has promised and the Team was very helpful and communicated all information ahead of time.
TONY PTT4577 is the WORST equipment ever! The is steering wheel is totally misaligned hauling the truck to the right. The front tires are as bald as my uncle Joe! Terrible. I hope to get better equipment next time because I get trucks at this location at least twice a month.
Fred RI rented this for 24 hours and then I got a second bill for several weeks. Now I need to waste my time fighting the bill.
Micah BThe front desk was super slow. It took a long time to pick up a reservation.
Eyasu HThe actual fuel was 3/8. The paperwork indicated appreciably more. The inside of the windshield was so dirty that I had to clean it in order to avoid glare.
James PI can’t think of anything based on my interaction with the local representative.
Tarik BBashir, was extremely helpful and friendly. He connected my trailer and make sure everything was safe and ready to go. Thank you so much and if I have to rent a Uhall this is the best customer service I have ever.
Thomas AThank you for the great responses and support when needed.
KATINA TGood job
NAHOM YI do NOT recommend this location. I could not find anyone to help me and had to call customer service.
Aryeh dWe reserved a van because we needed the lower height to fit in our condo garage. But when we got there there were no vans and we were forced to take a truck. Since we were unable to fit in the garage where our items to be moved were in a garage storage unit, we needed to load items to an suv and make trips to the street where we had to park the U-Haul. It was more time and effort and very frustrating. And the truck was almost out of gas so we had to get gas right away.
Deborah CEach staff member was patient and respectful. Answered all my questions. The store was clean and so was the rental
Shelvia MThe location is very convenient. The staffing is too low for the amount of customers. The wait in line is too too long. I used the app which was a disaster. It wouldn’t take my responses and took an extra 30 minutes. When I went into the store to get help, the SAME people were in line as when I stepped out to use the app. Also, there’s no wifi in the store and the phone signal was too weak for the app so I had to step out of line and go outside to bring it up on the phone. The store itself is neat and clean and the trucks are in good condition.
Marie CEverything was perfect!
LATEESHA PTakoma Park is always on point
Marcus WThis was a great moving experience all around. Would highly recommend.
Dee RExcellent Service 👌
GINA BGracias
PAULA BVery convenient. Easy drop off process
Wendy CThe associate who was on duty when I picked up the truck was excellent.
James PFastest check out I have ever had at a U-haul location and friendly staff.
MIKAEL BQuick and efficient service
RANDY TIt was late and closed, to many trucks and dificult to park,
letican bEach and every one there are great and wonderful.
Lamar GIt would’ve been helpful to try a reminder at the front desk of what needed to be done in terms of taking pictures and everything. Also, the link to upload the license that I had sent to my authorized driver didn’t work.
Jordanna BNothing.
Ashliegh BI was in a long line of people waiting to rent. The 'lot' guy came over when he saw the car in the drop-off lane and took care of me right away, told me where to drop the tailer, and said my balance was zero and the receipt was in an email before turning to help the people in the store.
Peter LThey treated me very kindly.
Carlos JDid not have any problems with the truck I ordered. Thank you I was well pleased
KEITH KEasy in and out
Frank lBashir was the best help. I stood in line and he took care of my needs. Unfortunately cannot say that for other staff. Bashir deserves a raise.
Roberta ONada, todo es excelente
Kevin GThis fucking customer service is racism and your attitude is absolutely disgusting pathetic
JOEL IHector and Basir were great, very professional and helpful.
Jasbir MImpressive location
Theo KI love my experience with the staff Thanks
Wanda MThe customer service rep was incredibly helpful and courteous. He noticed broken glass in the trailer and cleaned it. He also helped hook up and unhook the trailer. Lastly, he helped park it after I was done.
Brian AEquipment was good. Service was very slow during arrival but helpful once started. There were a lot of people outside looking to help which is understandable but it felt pretty intense with so many people coming up to me when I arrived.
Janee EThe truck we were given was only at a quarter tank so we immediately had to put gas in it. Then the power steering was bad and then the truck locked up and wouldn’t start when getting ready to drop it off. Had to wait for roadside assistance to come start it back up. NOT SATISFIED!
Haley AVery professional team.
Dennis FThey were all so helpful. Very busy atmosphere but excellent customer service. I will definitely recommend this facility.
Demeisha H | Overall ExperienceGood stuff
Brooke F | Overall ExperienceMaurice was great
Cameron P | Overall ExperienceMy Ubox arrived on time. The people working there did not know whether I needed a permit. You should be able to answer those questions in the future.
Chris G | Overall ExperienceThey called to deliver the unit on a different day than scheduled. They were supposed to deliver between 9:30a-11:30a. They didn’t arrive until 12:30 & Unit wasn’t delivered until 5p. Pickup was late.
Kymberly J | Overall ExperienceMy experience is in regards to my overall uBox experience versus just the Takoma Park location. UHaul told me and my moving help that the uBox would be delivered to the Chillum Rd location. Incorrect
DuBois F | Overall ExperienceI actually had my pod delivered here from California and they were very communicative and on-time. Would recommend the pod moving service.
Katharine D | Overall ExperienceThey charged me and put my card on auto pay for a storage unit I’m not renting
Andrea L | Overall ExperienceDelivery guys were awesome. Everything went well
joseph g | Overall ExperienceJanal and the team were super helpful and fun to work with!
Barbara H | Overall ExperienceMy storage units door was ajar, and a few of my tubs were missing.
David J | Overall ExperienceI have been so pleased with Uhaul over the past several months for a variety of services. Consistent, strong customer service from California to Maryland. Thanks
Thomas R | Overall ExperienceI rented a U-box that was delivered to my house. Janelle was polite and professional, followed up promptly with helpful phone calls and emails. An excellent overall experience. Thank you!
Mary C | Overall ExperienceI had an appointment for my three U-boxes to be ready for access at 8:00 a.m. Didn't happen til 9:15 a.m. I had to pay movers an hourly rate so I lost some money on this move.
Teri C | Overall ExperienceDid not use or see storage facility. Don't know why I'm being asked to rate it.
Benjamin B | Overall ExperienceMaurice was absolutely wonderful to work with! He helped us drop off and pick up three Uboxes and was extremely helpful. Thanks again Maurice!
Alison C | Overall ExperienceMy unit was placed at my home not at a U Haul facilty.
monica l | Overall ExperienceJanal was amazing! Thank you for making our experience seamless!
Tina B | Overall ExperienceGreat service!
William M | Overall ExperienceDriver, Maurice, was awesome and very polite. One suggestion - you should get trailer hitch locks. Easy to potentially have someone come and hook up the trailer and tow away the entire box!
Joshua S | Overall ExperienceI rented two uboxes that were stored at my home for two months. Delivery and pick up was great, thanks to Janal. The office staff communication was the worst i have ever encountered!!!
Tom C | Overall ExperienceUbox not delivered to the facility listed in arrival confirmation email, were told it might be lost. Delivery scheduled for 12pm - delivered at 9pm after many calls. Mouse droppings were found.
JOHANNA C | Overall ExperienceTerrible Service!!! I was never at the facility because both of my UHaul boxes were delivered to me. After 3 days of me sitting on hold being transferred at least 5x's a call 45min each call
TUESDAY N | Overall ExperienceGood
Dan Y | Overall ExperienceUbox not ready on date of request. Was told the door was broke to the warehouse. The next day I arrived when I was told the box would be ready and waited 2.5 hours for them to get me the box.
Stephen B | Overall ExperienceI had to comment about the "office" or "facility" but I didn't go there! The delivery was to happen on the 21st, but they called me AFTER they delivered on the 20th! Good service anyway!
BOYD P | Overall ExperienceWould highly recommend U-Haul!
Andrew M | Overall ExperienceThe delivery of our Uboxes went quite well and the driver Janelle did an outstanding and professional job maneuvering the truck and forklift in and out of the very narrow streets around our new home.
JEFFReY W | Overall ExperienceThe UHAUL of TAKOMA PARK at 6889 New Hampshire Ave. is the BEST/ TOP store I have ever visited. Their workers are professional, polite and very helpful. They made my relocation move more pleasant.
jan s | Overall ExperienceGreat experience - quick and efficient, which is what we all want and which a lot of U-Haul locations don't provide.
Haris H | Overall ExperienceJanelle with UBox was very professional in handling business and keeping me updated with any changes regarding my shipment. She had excellent customer service.
Jade S | Overall Experience