Do not overbook locations. The van I rented was leaving the lot as I got there. I had to get a small truck instead.Farley Dyanna D.
Customer Reviews for U-Haul Moving & Storage of Timberlake
Lynchburg, VA 24502
(Old Lowe's Building)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- 24 hour customer return
- Boat storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CATHERINE ELENA B.
Customer did not leave a comment.Larry E. | First Impressions
Customer did not leave a comment.Larry E.
I received 5 minutes of whining about the store not providing this service on Sundays. I received a replacement light set of lesser value, yet I was charged for the original higher priced part and charged labor for both. I called customer service and was told the information would be passed to the stores GM. I'm still waiting for a refund.Harry P.
Customer did not leave a comment.Gary M.
The checkout was great the check in was not. The employees were complaining about rude customers as they were being pretty inattentive to me. The mileage was about 8k off and they dismissed it completely. I took a picture to prove the discrepancy. Vehicle was filthy in and out. Gas on the checkin was wrong from the vehicle. Again i took a picture. No windshield washer fluid.william W.
Everyone was very helpful from the time of my arrival to time of drop off. I will gladly use this facility again and recommend them to my friends!MARY C.
Customer did not leave a comment.Angela C.
Customer did not leave a comment.Joshua R.
Good people! Very professional. Very helpful!Joshua R.
Had everything I needed, and the truck was great. The staff was great.Jeff W.
Customer did not leave a comment.wemdy S.
Customer did not leave a comment.Jacob K.
Customer did not leave a comment.brenda Z.
cargo van did not have usb connector, so I have to buy a car charger that fit in a cigarette lighter.Mary H.
Customer did not leave a comment.James E.
Customer did not leave a comment.Thomas F.
Opened late, customer service representative that was late that had the keys was more interested in his chicken biscket and latte than waiting on me, talking with his mouth full taking time to take bites of his biscuit or sips of his drinks rather than wait on me. My reservation with number he "could not find" had to redo most of the process, told me truck was up next to the road it was my responsibility to find it basically. I will never rent uhaul again. Also the truck needed front end alignment pulled to the right no fun to have to hold pressure to the left for two hundred miles of highway driving to keep it on the road and the left mirror could not be adjusted left to right and had to use spot mirror to see what was in left lane beside you!Calvin W.
None. Very good communications with helpful recommendations and tips.Alex B.
Turn in of the equipment was extremely easy. However, I was promised an email receipt but didn't get it until I called and requested it. Everything else was great.Ray V.
They charged way more then what online says,when I was setting up for pickup.way overchargedâ€¼ï¸Jonathan W.
Customer did not leave a comment.James S.
Customer did not leave a comment.Sharon H.
Customer did not leave a comment.Penelope H. | Overall Experience
Returned after normal business hours.ALTON E.
Kat went above and beyond helping me with my rental at the Timberlake Road Uhaul in Lynchburg VA! Would definitely recommend anyone to go to this location for rentals! Kat is a people person, friendly, helpful and understanding.Jonathan H.
Manager could be more helpful to a customer who is paying hundreds of dollars there to move. He was more concerned about getting out of work as soon as possible.Christina C.
Sweep uncovered trailers from tree leaves before hooking them up to customer trucksWassim E.
Customer did not leave a comment.kimberly V.
Customer did not leave a comment.Jeff N.
I would recommend being sure the equipment was ready to go and is working properly prior to arrival. A staff member at the desk who is trained in better customer service skills. He was listening to loud rap foul language music while assisting us getting the truck. He was listening to music the entire time on his ear buds as well while checking us in. Just a really rough start to our move having to bring the broken truck right back for another one as well. Thanks!Candace W.
Customer did not leave a comment.Scott M.
Pick up was quick and easy. The price was well worth it.Leonicia B.
Water leaked in my unit for months due to management negligence as evident by tarp used to slow leak down. I was not informed until I found myself in the unit. My stuff in the unit was ruined. Upon leaving unit, still not fixed. Told oh well, file an insurance claim.Michelle W. | Overall Experience
Customer did not leave a comment.kimberly V.
Customer did not leave a comment.James O.
The entire experience was great I have no suggestions for important. Thanks for your super facility. Staff was friendly and helpful.Michael M.
Nothing everyone and everything was Great thanks for the 5 Star customer service it's appreciated.James Y.
Customer did not leave a comment.Catherine B.
Customer did not leave a comment.Jonathan B.
return processGlenn M.
With self checkout you don't know what exactly to do except accept that everything is fine otherwise you are blindsided.Tamika F.
Staff wasn't professional at all. Did nothing but complain about having to be at work. I asked where my truck was she pointed to lot and said it's out there. I had to walk around till I found it. When I brought it back and asked for total cost. I was told she didn't have time to figure it out. Would email me in a couple hours. Worst customer service I have ever experienced.William P.
A contract for a storage unit was made without my permission in my name! I am in Alabama, not Virginia! I want my name removed.Donald margaret D. | First Impressions
Customer did not leave a comment.Eric A. | First Impressions
Customer did not leave a comment.Sylvia W. | Overall Experience
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.James L. | First Impressions
Customer did not leave a comment.Benjamin B.
Very pleasant transaction, helpful and courteous employees, will definitely be back to the Timberlake locationBILLY DUKE M.
I never received my $100 deposit byPriscilla G.
Need explanation of how to secure trailer with UBox.Matthew S.
Customer did not leave a comment.Philip A. | Overall Experience
Fix your card reader for payments, the worker had to manually type my card info in.Maria V.
The 26" is large but drives very well.Eric K.
Customer did not leave a comment.JOyce L. | First Impressions
Customer did not leave a comment.Shannon G.
Customer did not leave a comment.Jonathan R.
Made reservation online and the form was not great, so many attempts to upsell and I had to put my drivers license expiration date in multiple times because it wouldn't save and let me submit. Got there and waited in the lobby for 10 minutes while a line started forming behind me. Guy said they might not have a cargo van, and I was wondering why I went through the trouble of reserving if I could show up and might not get what I reserved? Was told I could park my car near the treeline but there were no spots, and half of the spots were taken by their own equipment, so I had to find the van, move it out of the space, then move my car into the van's space. Drivers side mirror was broken and no one said anything to me, I didn't notice till I tried to check my blind spots on the highway. Called the number to report it, it was almost 20 min wait (but she was very helpful). Everyone was friendly enough but the site was confusing, the instructions for pick up and drop off unclear, and the use of space was obnoxious. Wasn't even sure if I was going to be able to get out with the van. Return process was easier (but again, I didn't know I could just leave the keys on the seat and go). I don't remember it being this complicated last time I used your company's services several years ago. Won't recommend but it was fine, just not newbie friendly.Rachel S.
Customer did not leave a comment.Brenda R.
I rented a van and the heater was not working. i called back in but i never could get anyone on the phone. i just continued my trip and after returning the van i rented i spoke with the general manager his response to me was that we was supposed to be off work 30 minutes prior and that i needed to speak with someone at the counter. i don't think that is good customer service, however not answering the phone isn't either. I rent a van from this location on a regular basis to drive to North Carolina to pick up cabinets for jobs im working on and i have never had a problem. at this point i will try another rental company for my next trip.David G.
The truck smelled inside of cigarette smoke. The console was nasty with some sort of liquid all over it. This truck needs serious work. The engine has a misfire when idling. The steering is terrible. Loose and clunky. I did not feel safe driving this vehicle. I felt like any minute something in the front suspension was going to break. The transmission is messed up, would sudden downshift and throw me forward while driving. Again very dangerous. The rear door took a great amount of force to open and close. I've had many U-Hauls and this one is by far the worst I've ever seen. Either the maintenance is being skipped or someone is cutting corners somewhere. I don't think I can use U-Haul again. I'm glad I only needed this for 25 miles.Jason A.
Customer did not leave a comment.roxeanna T.
You lie in the advertising rates. 29.95 was really 89.95Paul H.
Have someone in the office. I waited 35 minutes n went to all the doors.SHARIJANE K.
Getting the trailer was a long process. First one was stuck on the tongue of a trailer behind it. Next one had a nail in the tire. The one we ended up with had a tire with a slow leak. The rear door would get stuck in the up position due to a damaged license plate. We did get our destination safely.roger P.
Customer did not leave a comment.Lydia M.
This was a all around great experience. I used U-Haul because there where no rental cars available in Lynchburg. It really helped me out.OTTO H.
From the very beginning, this rental was a total screw up. I reserved the equipment at a local dealer only to be told I will need to drive 1 hour in the opposite direction to pick up the trailer bc the dealership I chose didn't have the equipment. That was not true. I drove past the dealership and there was a trailer sitting there??? On the day of pick-up, we arrived at the location to find an empty building. I called U-Haul and explained that we were standing inside the store and there was no one around. We looked all over the store and finally someone arrived to assist us. It was bizarre! Then the associate walked with us to the equipment and half-ass assisted us in getting it hooked up - not tightening anything down and telling us we were ready to go. Luckily, we stopped about 1/2 mile from the store and realized the equipment was not set property on the hitch. It was a miserable beginning to what should have been a quick and easy pick-up. I doubt I will use U-Haul again especially if I have to drive 1 hour out of my way to use your equipment and then return it (again 1 hour out of my way) back to the original store. As stated, it made for a miserable and stressful beginning to a two day move.Edward M.
Customer did not leave a comment.Toni S.
Customer did not leave a comment.William B.
Customer did not leave a comment.Kevin F. | Online Move In
This is the second time I have returned a truck to this location. Tim Woodson was excellent!! I would rent another vehicle from this location without question. My thanks to Tim!James T.
Lower prices. Paid twice as much for the same number of U-boxes that I used two years ago.Glenn C.
Customer did not leave a comment.Mike M. | First Impressions
Only problem was that directions for pickup before hours was extremely difficult.William D.
The storage manager at the Timberlake location was so helpful and went out of her way to help me with my storage needs. A real blessing!Laura S. | First Impressions
Customer did not leave a comment.Per P.
Rental vehicle was not ready upon my arrival it was still waiting to be serviced on prior rental returnEdward L.
Excellent 👍jose C.
Continue have friendly, knowledgeable and helpful reps.Edward B.
Customer did not leave a comment.Laura S.
Customer did not leave a comment.CARROLLLAWRENCE B. | Overall Experience
Customer did not leave a comment.Anthony R.
Customer did not leave a comment.William M.
Customer did not leave a comment.lashai d. | Overall Experience
The latch seemed bent which made opening and closing the ramp quite difficult but we managed. Overall it was a great experience though.Alandra S.
No improvements needed, the team working in the center is motivated, and passionate about giving their customers 100%! Thank you all for everything you do!Haileigh Q.
Customer did not leave a comment.Damion B.
Stop over charging for things customers didn't usemarvin F.
Outstanding Customer Service!darren D.
Customer did not leave a comment.Meden J. | Online Move In
great service!david T.
Customer did not leave a comment.Collette V.
Customer did not leave a comment.KATIEANN H. | Overall Experience
Customer did not leave a comment.Philip R.
Customer did not leave a comment.Glenn B.
Customer did not leave a comment.ed P.
Customer did not leave a comment.Carly E.
Customer did not leave a comment.Vinay M.
They put a late return time than actual and charged me extra day.Dong K.
Customer did not leave a comment.CHASEALEXANDER J. | First Impressions
Customer did not leave a comment.TIFFANYNICOLE C. | Overall Experience
Customer did not leave a comment.Tiffany H. | Overall Experience
Customer did not leave a comment.Frederick A.
no help at location, no people around. had trouble returning on app and nobody to talk too.robynne G.
Truck was great. There was hardly any gas in it.Carol D.
Customer did not leave a comment.Joseph D.
Customer did not leave a comment.George H.
Customer did not leave a comment.SANDRA W.
Thank you for your serviceLorena S.
Customer did not leave a comment.Glenn C.
Slight problem for me not knowing the correct hitch size and then not being available at the center so I had to drive around town to find one. Overall great customer service!Michael D.
Hire qualified peopleLiza K.
Customer did not leave a comment.Deborah W.
Customer did not leave a comment.Jana S.
Customer did not leave a comment.Geb B.
Customer did not leave a comment.Whitney G. | Overall Experience
Customer did not leave a comment.Patricia H. | Online Move In
Very helpful young men and women. Extremely happily. Excellent costumer service.Arthur R. | First Impressions
I wasn't clearly informed that the unit was OVERhead and above another unit so I was unprepared for that, but after arriving the man at the desk was very helpful and helped me get checked in! Great price for the safe and secure facility and the overall cleanliness of the area.Shekinah C. | Online Move In
Customer did not leave a comment.Christian S. | First Impressions
Customer did not leave a comment.Aaliyah S. | First Impressions
Amazing customer service.CHEFANDRE PREVIN J. | First Impressions
Great customer service. Time convenient for the set up.Arthur R. | First Impressions
Over all I was very pleased with my experience with uhaul storage unit. If I needed a storage unit again I would go with them .Bonnie B. | Overall Experience
The staff were excellent. However, when I rented a 5x8x10 foot unit, we found it to be 5x7x10 - an almost 12% variance - which made it unusable for our purposes. Thankfully, a 5x10x10 was available. It is unacceptable that a unit that should have been perfect was a whole foot smaller than advertised and now we are forced to use a more expensive unit. We will be contacting the company regarding the price.SAMUELGARRETT C. | First Impressions
Customer did not leave a comment.Tina D. | Overall Experience
Customer did not leave a comment.denise m. | Overall Experience
We had a wonderful experience. We used this as storage for our college students and recommend it highly!DAVID T. | Overall Experience
I love uhaulnatika h. | Overall Experience
in 2-words? super! terrific!David T. | Overall Experience
Customer did not leave a comment.Magdalene K. | Overall Experience
Had several problems getting into my climate control storage. The security doors sometime would not let me in and when I would go to the front desk to ask someone to help me there was usually no one there and I would have to wait five minutes before somebody else came back in to help me. I also have a climate control storage and there’s a thermometer that says the building is supposed to be in between the two lines during the winter time it got below that why would I be paying for a storage building if you cannot maintain the temperature like you’re supposed to. I canceled my storage building not too long after. U-Haul charged my account on August 1 and I canceled on August 2 and was told that I would not get a refund don’t understand why this is ridiculous what kind of policies do you have. Not sure if I would recommend or use your company againalex m. | Overall Experience
Customer did not leave a comment.Hanna H. | Overall Experience
Great staff.Emmanuel C. | Overall Experience
My interactions with Tim were delightful. Very satisfied. Recommended this location to some family members.Benjamin G. | First Impressions
Customer did not leave a comment.natika h. | First Impressions
Customer did not leave a comment.Adrianne L. | Overall Experience
Had a problem in the beginning but it was worked out.Angela S. | First Impressions
I don't know why I am getting a message saying you all are sorry to see me go. I still am with you all.Brian C. | Overall Experience
During the snow storm storage access to unit was very difficult since they did not clean snow in front of units, and no help provided by management to access for almost one week. Not good management.Zafar H. | Overall Experience
Customer did not leave a comment.josh g. | Overall Experience
Customer did not leave a comment.Daniel D. | Overall Experience
Customer did not leave a comment.Daniel D. | Overall Experience
Customer did not leave a comment.Crystale R. | First Impressions
Kat is phenomenal. Every single time I am in there she always comes through and is there to help. I highly recommend her get some sort of promotion because she’s the one person who each and every time greets me and wants to help out.Tyler L. | First Impressions
Customer did not leave a comment.Lauren B. | First Impressions
Customer did not leave a comment.Donna W. | Overall Experience
Customer did not leave a comment.Robin C. | Overall Experience
The young man that helped me at the Timberlake storage facility was excellent.Roger D. | First Impressions
Ben Dooley, the General Managers customer service is awful. I will never use anything UHAUL again. I was out with Covid and in the hospital for a month and got behind on my storage unit payment. He refused to speak with me directly so I could explain my situation. He is not willing to work with you at all and doesn’t care. What kind of GM refuses to speak with a customer. I even went to the store and ask to speak with him and was refused. Terrible customer service. He needs to learn how to treat his customers and less of his man bun.Travis D. | Overall Experience
Customer did not leave a comment.BRANDI RENEE J. | Overall Experience
Customer did not leave a comment.Elizabeth T. | Overall Experience
Customer did not leave a comment.Robin C. | First Impressions
No alternative unit was provided when storage unit promised via online reservation was not available. Not even a cursory apology. To date, no response from email sent to management regarding problem.James M. | Online Move In
All wS great till the day I unloaded my Ubox. The box was not ready at the agreed time. Had to hunt for someone to get the box out. Found 4 folks all taking a break together. Never had that issue there before. Most of the time a great experience there.Janet D. | Overall Experience
Customer did not leave a comment.Hortense S. | First Impressions
Customer did not leave a comment.Shawn D. | Overall Experience
As a senior citizen, trying to do everything online was frustrating. With the help of a younger mind, we got it done.Paula P. | Online Move In
Customer did not leave a comment.JENNAIADAVONNE T. | Overall Experience
Customer did not leave a comment.Margie W. | First Impressions
Customer did not leave a comment.ASHANTARENA M. | First Impressions
Customer did not leave a comment.Sandra K. | Overall Experience
Love the young lady at the desk. Her personality is out of this world. She is a keeperRobin C. | First Impressions
Customer did not leave a comment.Michelle G. | First Impressions
Koffi was most helpfulDonna W. | First Impressions
Customer did not leave a comment.Janice S. | First Impressions
I was charged for gas when one employee said gas was good …very disappointed in u haulKim M. | First Impressions
Staff extremely knowledgeable, helpful and friendlyCASEY S. | First Impressions
Customer did not leave a comment.Lawrence M. | Overall Experience
Customer did not leave a comment.Lana D. | Overall Experience
Customer did not leave a comment.Todd F. | Overall Experience
The pricing was a little too much! And the increase in price was unacceptable. They should have been grandfathered in and the new customers should have been given the new pricing. I would have been there at least another year if the price had stayed the same.SANDY W. | Overall Experience
Actual storage unit was fine. Everything else about experience was not. Snow was plowed right in front of the unit so moving out was a slipping hazard. Staff barely explained check in process and acted as if helping us/answering questions was a chore. When we went to move out and stop renting, nothing about reimbursement for partial month was explained—nothing about move out process explained for that matter—and staff member seemed intoxicated. Blood shot eyes and slowed speech. Will never use Lynchburg Uhaul again.Samantha C. | Overall Experience
Staff never answered the phone and was not particularly helpfulKristopher R. | Overall Experience
Customer did not leave a comment.Marissa J. | First Impressions
Customer did not leave a comment.Wanda S. | Overall Experience
The staff at the Timberlake Office in Lynchburg, VA, we're very helpful, professional, and informative.steve A. | First Impressions
Customer did not leave a comment.Brian F. | Online Move In
Customer did not leave a comment.Scott C. | Overall Experience
Customer did not leave a comment.WANDAJEAN C. | Overall Experience
Customer did not leave a comment.Ryan V. | Overall Experience
I needed a large unit for storing things for 3 months. There were none to be had. I have rented a 10x10, and an 8x10. I seriously STILL need more space to store 2 beds, end tables, large kitchen table and 12 chairs and kitchen things. Is there any compensation for having to rent another 2 more small units instead of a large 10x30 that I really need??? I don't want my belongings stored at 3 to 4 different Companies. Can you help?Dianne F. | Online Move In
It rained inside my storage bin and my furniture got molded. Nobody helped otr tried to help.Shanna W. | Overall Experience
There were no issuesKelly T. | Overall Experience
All employees were helpful and kind. Made one less stress in my life feel like it's going be okay. Thank you all !RACHAELANN H. | First Impressions
Everyone really was very nice and helpful during my move I have a filiated myself with them three or four times and it’s a good experience. Even in the worst of times everyone was really great thank you for your services.VICKI J. | Overall Experience
Customer did not leave a comment.Sandra K. | First Impressions
Customer did not leave a comment.Damein F. | First Impressions
Customer did not leave a comment.JOSEPH D. | Overall Experience
To expensiveJoseph T. | Overall Experience
Customer did not leave a comment.MICHAEL BYRON F. | First Impressions