Customer Reviews for U-Haul Moving & Storage of Titusville

Rating:

4.0

I 1000% appreciate my delivery driver Daphne. She was communicative, respectful and flexible while delivering exceptional customer service.

Rating:

4.0

The dimensions of the storage was misleading. The facility is great, but I wish we would have gotten a bigger unit.

Rating:

5.0

My experience was great. No recommendations at this time.

Rating:

4.0

Vehicle check and damage validation - missing furniture blankets.

Rating:

1.0

when I came in to rent the trailer the lady (Burnette) seemed high as a kite, and was very unprofessional. Making all kinds of childish sounds and fart noises with her mouth. Then person that help put the trailer on the truck was very polite and professional. when I dropped off the trailer in the afternoon that lady was on her phone and made me wait 10 min to walk out and look at the trailer, I figured she was doing work stuff on the phone but when she finally put her shoes on and walked out she walked in front of me still busy on her phone, and I could see what was on the screen and no it wasn't work related. When we got out side she was so busy on her phone that she walked in the completely wrong direction. I will never return to this U-Haul again I will rent from some where else going forward.

Rating:

5.0

Thanks

Rating:

1.0

Although Nick and Carter were exemplary employees, Alyssa was an extremely bad experience that I would not want anyone I know to endure. I was overcharged for storage and had to cancel and reschedule bookings all because Alyssa refuses to acknowledge her mistakes.

Rating:

1.0

Nick and Carter were excellent staff Alyssa is a nightmare! She made booking errors she tried to say I made. She charged me storage at the Titusville facility beginning from the day the boxes were delivered to my home in NEW YORK CITY. The boxes didn't arrive in Florida until May 4th however I was charged storage from April 23rd receiving the first month free and charging my credit card on May 23rd. My understanding of the agreement was that I was allowed 9 days for transit after which storage charges would begin. I would receive the first month of storage for free and payment would begin on June 4th. This can all be attributed to Alyssa who gave misinformation and basically lied when I called the first and she said I would have to speak with Brittany to get the matter resolved but when I called for Brittany Alyssa handled the call herself and insisted that charging storage in Florida beginning on the day the boxes were delivered to my home in NEW YORK was correct.

Rating:

5.0

I think they were having computer issues at time, but staff were helpful and made the turn in process easy.

Rating:

5.0

Lady who checked us in was outstanding

Rating:

4.0

Equipment was clean, but needs an oil change.

Rating:

5.0

Check the obvious for breakage. Thankfully, I had gear i could use to secure the vehicle to the trailer.

Rating:

4.0

The woman i spoke with when picking up the truck was not very communicative. I was unsure exactly what was going on. However she did handle herself well when there was like 5 people in the office all at once begging for her attention The guy i dealt with when returning the equipment was excellent.

Rating:

5.0

Had what I needed. Car carrier preformed great. Service personnel were professional and courteous.

Rating:

5.0

Great staff, made the rental pickup and return a piece of cake!

Rating:

4.0

Great equipment perfect working order. I had the auto transport. I’ve used them for 1500 mile moves. It was perfect as usual. Thanks

Rating:

5.0

Only need you for three hours and I did the job I needed you for remove some palm trees branches work perfect returned it no problem.

Rating:

5.0

Your representative today was very hepful, got me on my , and she checked me back in when I returned.. very smooth..

Rating:

3.0

Unfortunately, due to everything being on the app there was no customer service. Could be helpful to go back to in person check-ins. Especially, during open hours. The app is not terrible but it causes frustration.

Rating:

5.0

Nothing everything was just fine.

Rating:

5.0

The original drop-off place, “OM Mart,” didn’t have room for my truck at drop off, and directed me to take it to the main hub at 2070 Garden St. not a big deal. But the phone number to the OM Mart location goes straight to voicemail. No way to reach them by the number listed. Even left a voicemail and got no call back. I used the recommended guide on the agreement to fill the tank up to 5/8, which said it was 21.9 gal which I did. But that filled it to 7/8. So do I get reimbursed for the 1/4 tank extra I put in it? That’s roughly 10 gallons @ $4.35.

Rating:

5.0

Outstanding team at the Titusville Florida location. They go the extra mile to ensure you're taken care of. I really appreciate their assistance and knowledge on the equipment.

Rating:

5.0

Very professional people very satisfied, very helpful. Would use them again.

Rating:

5.0

Dropped off after hours, I did not interact with u-haul personnel at this location.

Rating:

5.0

N/A

Rating:

4.0

Originally I reserved a dolly but it was left at another location. Due to the inconvenience I was able to use a transport but as I traveled with it into the varied grade roads a problem developed. When brought to a service center in Montana it was discovered maintenance for brakes and shocks had been neglected.

Rating:

5.0

The location was great. The truck however was a bit rough driving. The engine felt like it was struggling. I think these trucks need more maintenance

Rating:

1.0

I chose the $15 insurance and they charged the $30. I had the truck there at 11:00 and when I went inside, they said to leave the key and they would check it in. They checked it in at 1:30 and charged me for 2 days. This is not an honest location.

Rating:

5.0

I was really satisfied with all of the employees I dealt with at this location. Great team.

Rating:

2.0

The truck I was given was on E! Like barely any gas when I got in it. Then while driving I thought the transmission was gonna fall out of it.

Rating:

5.0

No notes at all here. The staff were very helpful. I didn't even have to turn the truck off, they said to leave it right where I parked it and they'd handle the check in. This was a great relief after a tough day of moving boxes.

Rating:

3.0

They rented me a truck that was on E it had NO GAS…

Rating:

1.0

We did a late drop off. No personnel on site. They charged me $16 and change for gas. I brought that truck back with the needle in the same exact spot. I will be disputing this charge.

Rating:

3.0

Inside wooded rails broken, truck drove very poorly, suspension issues. Truck was in very poor condition should not be in service.

Rating:

1.0

Alyssa was horrible what a little bitch. I will go out of my way to not to do business at that location

Rating:

5.0

Wonderful staff

Rating:

1.0

Did not use this location. It was a one way rental

Rating:

5.0

(Nothing) everything was Great! First time using the long distance move with U-Haul and so glad I did it. Great experience and the staff is very Professional! Thank you 😊

Rating:

5.0

As always the staff at this location are amazing professional,fast , knowledgeable , pleasant atmosphere esp. Brittany,Alissa& Brandon Happy customer

Rating:

5.0

Mrs. Howard, at the Titusville, Garden Street location is an excellent employee. I was unable to access my storage unit at 9:30 pm, Sunday 5/3/2026 and when I contacted her she responded promptly and after exhausting everything she could remotely, she came to the facility and spent 30 or 45 minutes, of her Sunday night, getting my issue resolved. Knowledgeable, Kind, polite, and very professional! Thank you ma'am! 10⭐️⭐️⭐️

Rating:

1.0

I rented movers through U haul and the never showed. Leaving me stranded to pack my whole home by myself. I have no friends or family that lived in the area, my wife is pregnant and unable to lift anything. U haul fucked me

Rating:

5.0

Great service

Rating:

5.0

Fantastic location.

Rating:

5.0

Dropped off before opening so wasn’t able to see anyone but have used this facility and always very nice and helpful

Rating:

1.0

I rented a open trailer to pick up fencing, as we pulled out of uhaul parking lot my husband radiator cracked and overheated it was spewing antifreeze so I had no choice to return the trailer with 35 mins and was charged for entire day That’s ridiculous.

Rating:

5.0

I came in around 10am and there was a long line however one of the girls made sure everyone was taken care of and was working two registers at the same time! She was very nice and on top of her game despite how busy it was. 10/10

Rating:

5.0

An awesome staff. They were 10 deep at the counter when I showed up to pick up my reservation today and there was a confusion on the date of pick up. Alyssa was amazing. She didn't skip a beat trailer was not allocated for someone else even though the previous arrangement was booked on the wrong date. She's bouncing from computer to computer hopping location. She's in the yard running around getting things set up and loading up trailers and trucks outstanding I have been in customer service for close to 35 years. I will always come to Titusville U-Haul as long as these guys are there.👍👍👍👍

Rating:

2.0

This was the worst trailer I have ever rented. One of the tires was wobbly causing the trailer to bounce and make it hard to drive. Another tire had a screw in it. I had to sweep it out before I loaded it. I tried calling the location several times with no answer. When I was in the location picking up the trailer a woman was in front of me because she said she kept calling and nobody answered so she had to come in to take care of her issue. The inspection stickers on the trailer showed that the trailer has not been inspected since the 4th week of February.

Rating:

3.0

Not enough staff. I rented a trailer for a day and returned it after 6 hours. I was told it was checked in and I would get my recipe by email. The next day i received an email stating I didn't return my rental. I called and was told it would be a five minute wait, after waiting on hold 40 minutes I went to the location only to waiting another 10 minutes for someone to check for the trailer. After finding the trailer I was told they checked it in and I would get an emailed recipe once again. Never again will I leave without getting a recipe this was a stressful experience imagine if the trailer was stolen or damage and still under my name. Cutting corner to save a dollar only results in poor customer service.

Rating:

5.0

Nothing

Rating:

5.0

First time renting a trailer price was right service was great....Thanks Ashley

Rating:

1.0

We were overcharged from what our reservation was by more than double. I called to question it and was told management would call me back within 3 days. No call back. No rate adjustment. Will not recommend.

Rating:

5.0

I reserved the trailer from U-Haul on south street in Titusville and everyone was super helpful but they didn’t have the perfect trailer so they found one on garden street and reserved it. At garden street everything was fast and polite. Both locations were fantastic and make me want to rent more equipment from U-Haul.

Rating:

5.0

No comment

Rating:

5.0

Carter was polite, professional, competent, and went out of his way to help my wife and me select a storage unit.

Rating:

5.0

Please have trash cans available at storage building exits.

Rating:

4.0

II left the access card in the restroom when I washed my hands. A security code using a phone number works best.

Rating:

5.0

Amazing & professional staff. Very easy access to units ,rest rooms are very clean and AC is really cold Love that they have carts to help off loading & packing up units

Rating:

5.0

Very professional

Rating:

4.0

Filled the temporary storage need

Rating:

5.0

Brittany, Alyssa, and Eddie were so kind and helpful! Outstanding experience! Thank you!

Rating:

3.0

My only complaint that I have is around the exterior if building. There were screws and nails laying on the pavement and the light never worked in out unit.

Rating:

5.0

Great service personal very helpful.

Rating:

5.0

As always a very easy and pleasant experience the ladies are professional.,pleasant , knowledgeable and helpful Brittany;Holly ; & Alyssa all ab asset to this UHaul office ofiic

Rating:

5.0

Always a pleasant experience renting from this local u haul facility Brittany the manager is hard working professional & pleasant I'm glad she had a great team Holly & Alyssa Were amazing fast knew how to advise me with my ER issue yesterday from the rain Holy was very knowledgeable about my rental of a storage unit Thanks Ladies a great experience Linda Hanna Padowitz

Rating:

5.0

Thanks

Rating:

5.0

The staff was extremely helpful and provided us with all of the information and details we needed other make the best decision possible. We needed a storage unit and ended up getting two due to a number of reasons. My only critique is that they need trash cans in the storage building other than the what is in the bathroom. There was small amount trash on the floor in the halls and in the unloading bays that we picked up to help tidy the place up. If there were trash cans, other could police their own trash and have an easy way to dispose.

Rating:

5.0

Top Tier customer support

Rating:

3.0

With needing a passcode to get in, I feel 24 access would be nice especially for people who work nights and sleep during the day. I did have some mildewing on my belongings even only being there for 2 months. But. I guess welcome to Florida. There is cheaper storage in the area that offer the same service. Over all the space was clean, the people were friendly and I really enjoyed the neighbor recycling service to be able to leave things that you don’t want in good or fair condition for anyone who would like it check it out.

Rating:

5.0

Not at all dissatisfied! Thank you for making our move so much easier!

Rating:

4.0

Some one left a filthy stinky mattress on the ground floor and it smelled so bad throughout the brand new facility You have cameras and should hold the person financial responsible and they should remove their own trash Other than that it was awesome

Rating:

2.0

The worker who assisted me was amazing, BUT the handle of my unit is broken and can easily be open even though I have a lock on it.

Rating:

5.0

Your company has become more people friendly and much more helpful... Thank you!

Rating:

4.0

The only issue I have with this facility is they always seem short staffed in the morning.

Rating:

5.0

Great staff. Wide variety of U-haul equipment. Two things were over looked with my stay: I was charged a late fee for my storage rental. This was due to the facilities staff putting me on eternal hold or never answering the phone. Until the facility called me to pay my bill. Be aware when you close out your rental follow up with the 800 U-haul number to confirm closing out rental. Great experience other than that.

Rating:

4.0

I had to pay for a different lock to be removed and was a inconvenience

Rating:

5.0

Alyssa was very friendly and helpful. She answered my questions and took care of the signup process efficiently. Then demonstrated the sign in/out process and showed me the space. I especially like the ability to unload/load inside. Great facility.

Rating:

5.0

Super Happy thank UHAUL without you I don't know what we can do without your excellent service and good conditions for the truck .

Rating:

5.0

Brittany and her staff was excellent.

Rating:

4.0

The woman who was checking us in started a whole conversation with a co-worker. We had been driving for 2 days at this point and it was inappropriate to carry on a conversation while we were there. The instructions that she tried to give me were confusing. It would be helpful to give the customer a paper with written instructions that are more clear. We ordered a first floor unit but was told that "they are still working on the security on the first floor" and were given a 2nd floor unit.

Rating:

5.0

Clean, brandnew, friendly

Rating:

5.0

Great experience! Holly was friendly and very helpful !

Rating:

5.0

Friendly, efficient and helpful every time we interacted with staff! Our Ubox arrived as promised with no problems and no damage to our belongings. Rental Unit was clean, dry and climate controlled as promised. Would definitely recommend!

Rating:

5.0

Frank is very professional

Rating:

4.0

the facility was nice, the only issue we had was the door to enter the facility needed to be pried open due to it did not have a stop to it. It would have also been nice to be able to open a garage door instead of a small house type door to get stuff in and out. Was great for what we needed for.

Rating:

4.0

The only issue was that the ise of the bay doors were restricted to use to have easy access to get to my storage for a whole year.other then this they were super

Rating:

5.0

Very nice people, wish had garage doors

Rating:

5.0

She was very nice, during the whole process .

Rating:

4.0

The staff was amazing. Very hel0ful!

Rating:

4.0

The fact that my stuff was safe and it was couple of water bugs in the area it was very hot when I had to take out the stuff to look for my things but otherwise all in all my stuff was safe. Thank you

Rating:

4.0

It could be a little more cooler in the unit but it was acceptable

Rating:

3.0

Over the ten years we had the unit, we found rat droppings during every visit. Often, it was impossible to find anyone when we had questions or comments.

Rating:

5.0

Great wonderful

Rating:

5.0

Great people

Rating:

5.0

just a great place to rent and move

Rating:

4.0

No lighting in my storage room. I had to provide my own lighting.

Rating:

5.0

Great customer service!

Rating:

5.0

Trevor and Brandon were helpful and courteous. They were hard workers, multitasking with customers and making the whole experience pleasant and efficient.

Rating:

2.0

Mold all over my couches

Rating:

5.0

Had a great rental experience at this location.

Rating:

3.0

Free lock was not in the unit as promised. No directions on how to access and what door etc. Thankfully someone was there to ask and to help.

Rating:

2.0

I loss all my stuff molded wet and nasty mold inside my whole storage I had to throw all my things away but think God for insurance !!! I will never ever use you all ever again !!!!

Rating:

3.0

My storage unit had broken glass on the floor that I had to sweep up before I put my belongings in . Unit #174

Rating:

4.0

It was okay but it was very expensive

Rating:

2.0

When I went to drop off my trailer in Titusville Florida, they had no reservations for me and I called twice to make sure they had my reservation and they had no reservation for my free storage either. It was very annoying. Thank goodness they only had one left on ground floor and I was able to get that. I am very disappointed. I have rented it from you before and I’ve never had this problem right now I don’t think I would recommend Titusville Storage. After a very long ride from New York to Florida I was in no mind to fight the people in Titusville. Very disappointing. It probably was customer service who screwed up my reservations, but I don’t care who it is I was paying and I expected to get service or at least have a reservation.

Rating:

5.0

My move was unexpected and at the last minute. Everyone that I had an encounter with at U Haul whether it was personal or on the 1-800 phone line was nothing short of a pleasant encounter especially during a extremely stressful time for me & my family. I honestly appreciate the customer service I received from your Employees.

Rating:

5.0

Great service and experience

Rating:

3.0

Most of the employees were responsive and helpful. However, there was a black lady that seemed nice when around others in the office. When we interacted outside it was very different. She was rude, mean spirited and made us very uncomfortable. When we ask her a question she responded with "You talkin' to me?!" Instead of answering our question she said "We are closing soon." Then she turned her back on us and walked away. Note: This was not on our move out day.

Rating:

2.0

They did not and could not accommodate after not having the available storage that was reserved to me over the phone and the. Spoke condescendingly towards us

Rating:

5.0

Fast very nice 👌

Rating:

3.0

It was satisfactory but we were charged WAY too much.

Rating:

5.0

Brittany did an excellent job even under difficult circumstances of handling all the duties needed by herself. She was informative, helpful and handled everything smoothly. Only feedback item .... the Vanbody storage unit (retired truck beds) had a musty / moldy aroma and the rat poison trap in the unit wasn't very welcoming and gives a poor message about contents being damaged by rats and whatever might gain entrance. Finally, I applaud the one month free storage incentive and appreciate that for the one way rental. Thank you. Wayne White and Linda Henshaw

Rating:

4.0

Just a note....light is put and there is a leak in unit. Top left corner where boxes get stacked. Thanks .

Rating:

4.0

However, I have two comments. 1). Do not allow online booking override local booking/reservations. 2). This has the move in date as 2/14/22 and should be 2/22/22.

Rating:

3.0

Because the electronic pads to get in were down for previous week & still were when I left so I had to chase down the one worker you had to let me in so very inconvenient & I could get any help carrying the Harvey stuff because I couldn’t get in the late evenings. Now I am 62 & dealing with back & neck issues from lifting my stuff & getting it into a car. The staff was nice & I felt sorry for them.

Rating:

2.0

Large storage was UPSTAIRS! Not convenient Security keypad did not work.

Rating:

3.0

I had three different experiences in the same day. Truck rental was good. The lot is very tight to maneuver trucks in, it might be helpful to have staff do that to prevent damages. When returning the truck no one was at the counter to serve myself and three other customers. Check in went smoothly after the agent began helping me. You have some good attitudes there and some need work. Overall my needs were taken care of and I am a satisfied customer

Rating:

3.0

The only thing I wasn't pleased with was I paid for my storage a month before the due date and only used it for 6 days àfter and they told me that they don't prorate so basically I lost 174.00 because I didn't need the storage anymore that is a lot of money to give away I think if the person doesn't need it for the whole month they should be able to get the difference of the days that they didn't use back especially if it was only a few days àfter the month started

Rating:

5.0

They did the best job they could as they were clearly understaffed and overworked. It was hard to watch them have to manage so much, but they really tried their best. Shawn was outstanding At trying to fix things after the people on the phone gave us a different unit than expected. I really appreciated it.

Rating:

5.0

Thank you for maki g my storage and rental a great experience!

Rating:

3.0

The main issue I had was that my due date would be on the 28th of the month and whenever I would try calling in, I'd be placed on hold for upwards of about 40-50 minutes and eventually I would have to give up. I had to wait for a representative to call me to remind me that it was past due and then ended up paying a late fee because I couldn't get through to call in. Other than that, that's the only issue I had.

Rating:

2.0

Overall I don’t have any complaints with the storage facility at all. There are some bugs here and there. The property could be cleaned up better (trash, broken glass, etc). They could pay their employees better (one time while I was there seeking assistance, there was only 2 employees. One of them walked out on the job due to understaffing stresses & not paid enough to do everything with just 2 people). Oh! And not to mention, the reason why I left this place. They kept going up on rent multiple times. One time I rent went up 2 times in about 3 months timeframe! It got stupid expensive super quick. There are much more affordable options literally everywhere else.

Rating:

4.0

The facility was hot and the storage unit was rusty. But the staff was very friendly and helpful.

Rating:

1.0

1st floor unit up a flight of stairs with no elevator, no map of facility had to try 5 different doors to find right area, cockroaches in unit, this place was a joke

Rating:

5.0

Helpful, fiendly staff.

Rating:

5.0

The employees at this facility were exceptional. Their customer service skills always exceeded my expectations.

Rating:

5.0

Happy Thanksgiving.

Rating:

5.0

Thanks to Andrew for always being kind, friendly, & helpful.

Rating:

4.0

Easy process, my stuff was safe and well kept. Worth every penny

Rating:

5.0

Andrew and his team were professional, helpful and always available. The storage unit was easy to access, safe and reasonable priced. If I have the need for a storage unit I will go to the Garden St Titusville first.

Rating:

5.0

It's always been a pleasure to do business with U-Haul. Great customer service.

Rating:

5.0

Worked out well for a short term need.

Rating:

4.0

Very friendly and professional staff. Seriously did not have to wait long. Fast service. 👍🏿💪🏿

Rating:

5.0

He doesn't live at this email address. Please discontinue emails,thanks.

Rating:

5.0

Very good place and very good for u haul to offer such

Rating:

5.0

Met my needs and was very easy to work with.

Rating:

5.0

Very busy. But pleasant. Andrew was very helpful.

Rating:

5.0

All good

Rating:

5.0

Have trouble with the move or U-Haul

Rating:

5.0

Great customer service

Rating:

5.0

A-one service. Thanks.

Rating:

5.0

The staff is great and friendly! Variety of storage sizes.

Rating:

5.0

Good Service

Rating:

5.0

Excellent service!!!

Rating:

5.0

The staff was very friendly!

Rating:

5.0

the team did a great job. we came in on time but had to unload the truck to the onsite storage. they let us have the time to complete what we needed and were very friendly.

Rating:

5.0

Great customer service

Rating:

3.0

I rented 2 u boxes. One had great seals & well made. The other was a box made of plywood with a tarp like covering. The well made did well, The other not well & my couch was destroyed & got bugs

Rating:

1.0

Andrew at the Titusville store was great to work with. As a matter of fact all the people I've worked with at uhaul we're good. Your policies stink. I will never use uhaul again.

Rating:

2.0

Rude and extremely unhelpful. One day late delivering and a day late picking up. Took hours on the phone before finally getting an answer. Transferred several times. Worst experience ever. Never agai

Rating:

4.0

Andrew H. went above and beyond my expectations. The man was polite and very kind to speak with. I think he ought to be used a a training standard for all future Managers.

Rating:

1.0

Most of my furniture was contaminated with mold and mildew. When I addressed this with the folks at the facility, they could not offer me any explanations.

Rating:

5.0

I recommend uhaul to every one I had a uhaul for 5 days it ended up taking me nine days and they did me very fair more then fair I will use them always