Customer Reviews for U-Haul Moving & Storage of Towne East

2,897 reviews

5213 E Pawnee St   Wichita, KS 67218
(Northwest of McConnell Air Force Base)

(316) 684-5283

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(316) 684-5283

5213 E Pawnee St
Wichita, KS 67218
(Northwest of McConnell Air Force Base)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

RENE P. 
Rating:
4.0

Cake

Daniel M. 
Rating:
1.0

I was overcharged and I will never rent a uhaul again. I will go with another company. I want a refund because I was overcharged.

Ivan R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

Sue S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW V. 
Rating:
5.0

Customer did not leave a comment.

Jack H. 
Rating:
3.0

Turned in after hours.

DORIS R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

Mattie D.  |  Overall Experience 
Rating:
5.0

The guy that helped us was phenomenal. We've rented uhauls before, and the customer service was good. However, the guy we had Saturday was helping 2 to 3 customers at a time, was super friendly, answered everyone's questions, and still got all 3 of us he was helping out at the same time. We were in store less than 10 minutes. He was great.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Dannell A. 
Rating:
5.0

Customer did not leave a comment.

JULIAN W. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE W. 
Rating:
4.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Stuff was so friendly and helpful. Overall experience was great z

Selman O. 
Rating:
4.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Sothearin L. 
Rating:
4.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

I've rented from this business three times over the last decade. Every time I've visited U-Haul Moving & Storage of Towne East for u-hall's or propane I'm greeted by abnormally happy employees. This place is great! The staff is fantastic and I highly reccomend passing on all the other places and head straight to U-Haul Moving & Storage of Towne East for all your moving, storage and propane needs!

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
3.0

Equipment was in great shape Customer service was great I was there getting checked out twice as long as I should have because the computer system needs upgraded

rudy H. 
Rating:
4.0

Customer did not leave a comment.

PAMELA R. 
Rating:
3.0

They will over charge you. I had a local move 6 miles and a $19.99 cargo van i have been charged $30.91 then the next day I was charged $18 and then 2 days later I was charged another $30.91 I will be there in person to talk with a manager about this fraud uhaul has on my account.

Jatese W. 
Rating:
5.0

Very good service.

GEORGE E. 
Rating:
5.0

Customer did not leave a comment.

KIM C. 
Rating:
4.0

Customer did not leave a comment.

JESUS B. 
Rating:
5.0

Customer did not leave a comment.

Micah B. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
1.0

Customer did not leave a comment.

Danny B. 
Rating:
1.0

Customer did not leave a comment.

Lorna B. 
Rating:
5.0

Customer did not leave a comment.

Rodney L. 
Rating:
1.0

Customer did not leave a comment.

Christine M. 
Rating:
4.0

Customer did not leave a comment.

PHU N. 
Rating:
5.0

Perfect.

Joshua W. 
Rating:
4.0

There was too much play in the steering wheel

Steven P. 
Rating:
2.0

When returning the vehichle the assisting agent had an unsettling odor and a very negatove attitude, he charged additional despite me going way below the estimated value. The travel distance was only 5.4 miles.

NOAH E. 
Rating:
5.0

Customer did not leave a comment.

travis Y. 
Rating:
5.0

Stay up-to-date on alignment on the vehicles. A heavy load pulling to one side can be dangerous. Otherwise, fantastic staff and vehicles

Hope T. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Matt R. 
Rating:
5.0

Customer did not leave a comment.

Damian M.  |  Overall Experience 
Rating:
5.0

Yes returning process after hours sucks

BENJERMAN H. 
Rating:
1.0

Had the worst service on this store, I rented a trailer, took it back two hours before the time. I got three charges to my credit card one for $307.08, $388.67 and $81.59, all those charges made my credit card be over the limit, just because Justin Scerini who received the trailer from us did not did his job. I will never recommend this store to any one. Trailer was returned 11/22/2021 today is 12/03/2021 and my credit card still have those charges

Jesus B. 
Rating:
5.0

Great service thank u

TREVOR G. 
Rating:
5.0

Customer did not leave a comment.

TREVOR G.  |  First Impressions 
Rating:
3.0

It would have been nice to know about the after hours return policy. If you don't check equipment back in online they charge $20 even though it was dropped of on time. Employee never said anything about it when picking up equipment and I was told “ policy in the contract paperwork they gave me” when I called and asked about it.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Wendy K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

The truck was great and drove very well. However, the seal around the drivers door did not fit tight which caused a roar as I drove down the interstate.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Carolyn C. 
Rating:
5.0

The utility trailer with a ramp is a little misleading. It boasts a 6 foot width but you lose about 2 feet of it with the two lips beside the ramp. Unless you see it in person first this is not apparent online. I rented it to move a small tractor that is 5 feet wide at its widest part and was unable to use the trailer. I basically wasted my money on it. The location and employees were very good though, would recommend them.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Ted A. 
Rating:
5.0

Customer did not leave a comment.

BARRY T. 
Rating:
5.0

Very helpful, thanks so much!

Mindy T. 
Rating:
4.0

the truck needs front end work. the alignment is off and you can feel knocking as the truck goes over bumps. i suspect some worn parts either in the steering or the suspension.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Nothing

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Brooke M.  |  Overall Experience 
Rating:
3.0

Please check your trucks! You have got to 70 mile when I got to my location the engine was making noise in the oil was checked and there was no oil in the engine at all. I had a purchase oil to put in it I was reimbursed for it but the value of the truck if the engine would've of locked up could of been crazy expensive and I'm glad I had insurance. Just Maintenance your trucks that was ridiculous

Julie D. 
Rating:
3.0

Truck needed a bit of work to the steering system. Told location when I dropped it off.

John A. 
Rating:
3.0

The gentleman explained to me that he could not help me with my issues with, what happened to me and suggested that I contact the company and they would help me better and the only thing that they helped me with is $50, amazing.

Perry Y. 
Rating:
1.0

High more people to move around your equipment and make it more convenient for your customers. I should not have had to drive one hour and 30 minute to pick up my truck. U haul should personal to move around there equipment. NOT THE CUSTOMER WHO IS PAYING THEM OVER A THOUSAND DOLLARS TO USE THERE VEHICLES 🤔

Terry Y. 
Rating:
3.0

Customer did not leave a comment.

Toney T. 
Rating:
5.0

Excellent Customer Service!!! Can't think of any improvements!

Tiffany S. 
Rating:
5.0

Customer did not leave a comment.

Sabrina D. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Great equipment for my need.

Willie C. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Not aware of any improvements that can be done Except continue to employ Sean and the other Gentleman working with him on Oct. 31st. I apologize for not remembering his name, but in my 30 plus years of being in the customer service industry these Young Men are an asset to your business.

Donald H. 
Rating:
5.0

Great equipment and excellent, polite, professional customer service.

Harry M. 
Rating:
5.0

The online check in can be confusing. After we figured that out, nothing else was an issue

KOY MICHAEL W. 
Rating:
5.0

I made reservations over the phone. When I showed up, they were prepared and the transaction went very smoothly. When I returned the van, the associate was knowledgeable and I was on my way very quickly.

Darold R. 
Rating:
5.0

Great help hooking up and returning!

Hannah V. 
Rating:
4.0

The truck had an oil leak (poorly tightened oil filter) and a “bad” front passenger side tire

Bruce T. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

When I returned the vehicle after hours (9:30 last night) I did not receive a confirmation email stating it was returned. Makes me worry if my online return went through properly. I could not get location service in the parking lot. I had to stand right next to front door to get service.

Clark A. 
Rating:
4.0

Have more appliance dollys available

Sharon W. 
Rating:
3.0

Just did their job and nothing more.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
4.0

Customer did not leave a comment.

THOMASEVAN W. 
Rating:
4.0

Be able to extend rental without charge when there are emergencies that cause delays that are out of renters control. My father in-law had a medical emergency the day of our move and we had no good options with the local manager.

Clarence Z. 
Rating:
5.0

I think the people and equipment are great but I have a million issues with U-Haul as a larger company. But, as they are the main market for moving, it's hard to seek business elsewhere on really short notice

Parker W. 
Rating:
5.0

Whole process, from pick-up in Wichita to drop-off in Palm Springs went smoothly. 4×8 trailer was in great shape with new-ish tire and tracked well behind our vehicle.

William C. 
Rating:
5.0

Staff at checkout and again at checkin was very personable and engaging!

KENDAL N. 
Rating:
5.0

We have used this location multiple times. We keep using them bc they're quick, knowledgeable and helpful.

Joey B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth P. 
Rating:
2.0

There was trash left in the van from the last two users including their contracts, a used toothbrush, and a used facemask. These were all in obvious places in the cabin itself; not in the cargo area. When I pointed it out to employees, the attitude was “oh well“. There was no sorry or anything else, the employee just wanted to get the bill closed and me out of there. I suppose I should've acted like it a jerk instead of being nice about it. Maybe then I would've got some reasonable response such as an apology or even an offer of a discount.

ROBERT D. 
Rating:
3.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

None

Kandi H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

All the employees there were amazing. Kind, courteous, knew their job very well! Made the experience efficient and awesome. Definitely the quickest I've been in and out during both the pickup and return. And I appreciate that! Thank you to those guys for the excellent service!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

TERRY A. 
Rating:
5.0

Customer did not leave a comment.

Nathan G. 
Rating:
3.0

Customer did not leave a comment.

Hunter T. 
Rating:
4.0

Customer did not leave a comment.

Rachel B. 
Rating:
5.0

This has nothing to do with the location as I have used them numerous times over the last few decades. The Mobile App fails to meet my expectations. I was unable to take a picture of my dash to show the mileage and gas as it would not accept any picture I took. There is a green checkmark that appears to be an OK but there is nothing to continue and accept the picture. Any option I tried with the checkmark or X failed and I was unable to continue. Being unable to continue after ten attempts, I gave up, which means the app fails and degrades the customer experience. Apparently from the staff at the site, this happens on a regular basis.

Lance K. 
Rating:
5.0

very helpful agent very good service.

ELWYN A. 
Rating:
5.0

Customer did not leave a comment.

PAUL E. 
Rating:
2.0

Charged for furniture pads I did not receive. Did not get notified that the dollies I reserved we're not available when I called the store asking about them I had to drive clear across town to another location to pick up my dollies which put me behind on my schedule.

CHELSEY G. 
Rating:
4.0

Customer did not leave a comment.

Debra S.  |  First Impressions 
Rating:
5.0

excellent facility, excellent staff

SHARON G.  |  First Impressions 
Rating:
4.0

Very attentive staff and clean facility.

Brooke M.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top