Customer Reviews for U-Haul Moving & Storage of Truman Corners

3,843 reviews

11827 Blue Ridge Blvd   Kansas City, MO 64134
(Grandview Triangle)

(816) 763-1886

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(816) 763-1886

11827 Blue Ridge Blvd
Kansas City, MO 64134
(Grandview Triangle)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kesha S. 
Rating:
4.0

Customer did not leave a comment.

Micheal B. 
Rating:
4.0

Service was fast and return was painless. Really appreciated the friendly costumer service.

Megan W. 
Rating:
4.0

Customer did not leave a comment.

Ward Z. 
Rating:
4.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

TYNISA G. 
Rating:
5.0

Customer did not leave a comment.

Roland C. 
Rating:
1.0

Customer did not leave a comment.

DARCIE B. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Nothing. Customer service was quick, friendly, and very responsive to my needs. Everyone I interacted with from time of pickup to time of drop off were very helpful during a time when moving can be not so fun and stressful.

Rob L. 
Rating:
3.0

Well I actually rented the truck on April 24th and returned it April 25th. I am confused as to why it is May 10th and I am getting another bill from you all. I made a payment and got a receipt when I returned the truck now you are sending me a bill for more money. Just do not understand why and how I owe more money this long after the rental had been returned.

Iesia S. 
Rating:
1.0

After hours check in would not work and ended up costing me extra money for your systems failure

Eric B. 
Rating:
3.0

The manager in that location is a very rude and self absorbed person. He needs more training on how to treat customers. His response to all my questions were “I have no idea” When I returned the truck, I politely went to his desk to check out and pay him; but this man didn't even notice me because he was on the phone talking about himself. Earlier I had asked him if he received information on my rental and he said that he didn't have a clue. At least his trainees were better helps than he was. Nobody wants to be disrespected while you're paying your money. Thank you!

Bernard I. 
Rating:
4.0

N/A

Mary M M. 
Rating:
5.0

Excellent customer service; thanks but a smile coupled with service goes a long way.

Anthony K. 
Rating:
5.0

As usual, checkout was professional and, as such, expeditious.

Bob C. 
Rating:
1.0

I arrived at my initial pick-up time to find 2 customers inside awaiting service. They said someone was there, but suddenly left. There were 2 employees standing around outside, when I asked if they could help they said no. Why have three employees and only 1 of them can help customers? After waiting 15 minutes and nothing happening I left and had to make a return trip an hour later. I'll go back to Penske next time.

Michael S. 
Rating:
1.0

when we dropped off, i was being honked at by an employee, then he got out of the car, was cursing several profane words. had me leave the truck where it was with keys in it. now i am being charged twice and way over estimate. fuck them.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

PHILIP K. 
Rating:
3.0

The guy at the front desk was real good, but the yard crew complained a lot and didn't clean the back of the truck. There was also a pond of water trapped in the side door of the truck. It would be better if this location wasn't so small making it way harder on the crew. So you can't blame them

Andrew W. 
Rating:
5.0

Very nice people.

William H. 
Rating:
5.0

Customer did not leave a comment.

NORMAN B. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Cari E. 
Rating:
5.0

The staff was excellent! The manager, Steve, was awesome!! Such a friendly and kind person. Everyone working there on the morning I picked up my equipment were truly impressive.

Kim D. 
Rating:
4.0

I got great service at the counter but the man who installed the trailer was clearly not having a good day.

deborah C. 
Rating:
5.0

Keep doing what you're doing. Very busy (a good sign) normally, but very efficient always.

Bob C. 
Rating:
2.0

hire more staff. become more organized. staff spent 30 looking for the key to the truck. this went against the time we had the truck for.

John E. 
Rating:
3.0

We put the gas back in it and U-Haul changed me for more gas

Tamara D. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

You cannot improve what is already the best.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Greg A. 
Rating:
5.0

The ENTIRE staff is professional, friendly and kind. Steven, the manager, is absolutely the BEST!! He is a great representation of a kind person who is extremely good at his job and personable. This is definitely my PREFERRED Uhaul location!+

Kim D. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN P. 
Rating:
5.0

Steve and his crew are always very nice and professional with me. I had issues with the van out on the road, and although fixed out on the road, Steve made it better when I returned the van. Cool peoples that work at this location and its where I always rent trucks and vans.

STEPHANIE B. 
Rating:
3.0

Improve your on line vehicle return process. It wouldn't recognize that was sitting at the location and I was charged an extra day fee. Also, manager wouldn't check my 2 hour rental in because I got there at 5:05. A couple keystrokes y him could have avoided a week of messaging stress to correct the situation.

Earlie B. 
Rating:
5.0

Customer did not leave a comment.

Ashleigh M. 
Rating:
5.0

Customer did not leave a comment.

Marcus G. 
Rating:
3.0

Customer did not leave a comment.

Bailey W. 
Rating:
5.0

Luke is the truth! He was pleasant and patient and very knowledgeable regarding my services. He has GREAT customer service skills. Thank you Luke!

tanya H. 
Rating:
5.0

Customer did not leave a comment.

DIONNALAVAYE W. 
Rating:
5.0

Customer did not leave a comment.

DIONNALAVAYE W. 
Rating:
4.0

Customer did not leave a comment.

Vincent W. 
Rating:
4.0

Perhaps putting a RED TAG on units that were needing attention would speed up the process .

vernon R. 
Rating:
5.0

Steven was excellent when helping me with a billing issue. He was extremely patient and kind. I would definitely use this location again with Steven as the manager.

Leandrea S. 
Rating:
4.0

Thanx Uhaul

LESTER W. 
Rating:
4.0

Customer did not leave a comment.

La Trina B. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Brianna T. 
Rating:
3.0

Customer did not leave a comment.

Francis T. 
Rating:
1.0

Don't send out trailers with bald tires. Reserved this trailer at the Rodgers Rd location in Kansas City 20 mi closer to where I was staying, picked up at Blue Ridge and had to call road side to replace a bald tire (Rodgers location could not help me). Upper management needs to have different locations willing to help out customers. There was no customer service except Vanessa with roadside.

Mike A. 
Rating:
5.0

Customer did not leave a comment.

Doug W. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Thank u for letting me rent the truck for an extra day at the last minure

Cathy B. 
Rating:
4.0

The truck inside could have been wiped down very dusty

Leonard B. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Bob C. 
Rating:
3.0

Customer did not leave a comment.

Terry Y. 
Rating:
5.0

Staff was very nice

Scot B. 
Rating:
5.0

Customer did not leave a comment.

Reginald B. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

Luke A. 
Rating:
4.0

the do-it-yourself truck pick up is cumbersome, however the employees at this location did a great job working with me.

Beth G. 
Rating:
5.0

I have not used uhaul service for a few years, which was good. But now things has been updated to online checkin and checkout and it went very smoothly. Customer was good at the counter.

Theola C. 
Rating:
1.0

This is not the location that I was supposed to pick the trailer up at when I reserved it online. I was supposed to pick it up in Lee's Summit on Market St. Upon arrival at the Lee's Summit location, they had no idea about my reservation and were not helpful in any way. I called 1800uhaul and was given a different location again that did not have my reserved trailer. Again I was directed to the location on Blue Ridge Blvd. I was on a tight time schedule and was not happy about having to drive to 3 different locations in 3 different cities after having placed a reservation at the first.

Michael O. 
Rating:
1.0

Rented a van 2 weeks ago and a 15 foot moving truck. Both times over charged. I will never use u haul again or recommend it to anyone ever.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Marlon W. 
Rating:
4.0

The only issue I had was with the app. When I was trying to return the vehicle. I reached the point in the app where it wanted me to take a picture of the odometer. I took multiple shots and it would not accept. I tried various lighting and angles. I tried it with and without flash. I was able to see everything clearly in the picture yet it kept wanting me to retake it. I was there at least twenty minutes before I was able to get it to go through. I would say moving forward it might work better if it allowed me to take a picture with my camera and upload it rather than using it.

Clayton A. 
Rating:
5.0

Customer did not leave a comment.

RACQUEL A. 
Rating:
3.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Matt Y. 
Rating:
3.0

Customer did not leave a comment.

VALERIE J. 
Rating:
5.0

The only place i get my moving equipment from fast and pleasant

Nicole N. 
Rating:
4.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Customer did not leave a comment.

Taija S. 
Rating:
5.0

I Had Rented a Dolley And It Wasn't On The Truck The Seal Was Already Broken But No Dolley

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

Tanesha R. 
Rating:
5.0

No improvement needed just continue the excellent service.

Deidra N. 
Rating:
1.0

Long lines truck size needed not available.

Michelle R. 
Rating:
5.0

Awesome customer service experience!! Amazing service. Beautiful spirited team member.

Joyell W. 
Rating:
3.0

The trailer was given to me with no safety chains on the rear. The chain was completely missing. Did not notice until I loaded a car onto it, and then I was forced to provide my own safety chain.

Jack H. 
Rating:
5.0

Customer did not leave a comment.

Herma Y. 
Rating:
5.0

Nice service and customer service

Francis K. 
Rating:
5.0

Customer did not leave a comment.

Kendra F. 
Rating:
5.0

Customer did not leave a comment.

JOLANDA S. 
Rating:
2.0

Two workers were both stressed & unhappy and letting everyone know when opening the store at 7:00AM. There were too many customers scheduled at 7:00AM and the process is too lengthy to checkout. This caused greater tensions between customers and staff due to the wait times. What to improve? Schedule pickup times according to available staff. It makes no sense to have 8 people waiting at 7:00AM when a staff of two can only process 3 or 4 per hour. Stop having the customer do the paper work from their phone. This is ok for pre-check but it just prolongs the process when customers have to fumble through it at the counter because they're not familiar with it, or like me; I had to go get my phone from my vehicle and then fumble through the checkout process. The store employee should be able to ask a few questions, scan the ID and take payment in 5 minutes or less, then do a quick walkaround on the equipment. Staff should do as much preparations the night before to ensure customers scheduled at opening time can be processed faster. Hire a process improvement person and streamline the checkout process. This was not the fault of the employees. This is just a poor process. I was the first customer in line and it took 30 minutes to checkout and get loaded (trailer), which caused me to be rushed for meeting my check-in time. Imagine what the 8th customer in line was thinking at this time.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
3.0

There was a mix-up with the rental. I was assigned a rental truck and I was called saying that I picked up the wrong truck when per you website the truck was assigned to me. I was called by your store asking me to bring the truck back. The employee never verified with me anything. I was able to get a truck but was delayed in my moving experience. I tried to call but I kept getting hung up on. I used your online chat and it was a horrible experience.

VALENCIA T. 
Rating:
5.0

Got in and out pretty fast. Returning the truck was super easy

Mike D. 
Rating:
4.0

Customer did not leave a comment.

Renee H. 
Rating:
5.0

Customer did not leave a comment.

michelle G. 
Rating:
3.0

They did not tell me I didn't have to gas up if I used a certain amount of gas so I filled it up to full and it cost $95 without even a partial refund. There was no explanation whatsoever. Very frustrating especially for someone that has never used uhaul before. I will never use again. A simple explanation would have saved me so much money.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Herma Y. 
Rating:
5.0

Very friendly and helpful staff.

Zach R. 
Rating:
5.0

Customer did not leave a comment.

Christian H. 
Rating:
3.0

Truck had a tire that went almost flat because the ai in the tire was not checked

Deborah S. 
Rating:
3.0

Only because they're short staffed and it was only one person working and a few people waiting… Luckily I only had to drop the keys off and the man just had we give him my keys and I paid prior.

tee M. 
Rating:
1.0

i asked for pads and never got them. the knob for the head lights feel into the vechile lucky I could grab it and put it back.

DeVonte B. 
Rating:
5.0

Steve and his employees are excellent. They went above and beyond to help me and I value their commitment and service. I don't rent anywhere else.

Monica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert L.  |  First Impressions 
Rating:
5.0

No hassle or haggling great prices good customer service

Keaira G.  |  First Impressions 
Rating:
3.0

Every time we call no one answer the the phone. We also went and got stuff out of or storage one random day and it was a bunch of roaches in our storage other than that it was pretty good

ASHTON P.  |  Overall Experience 
Rating:
4.0

Thanks U Haul

bruce a.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Branden W.  |  Overall Experience 
Rating:
2.0

It was a hole in my storage and everything thing got wet and mildew a lot of spiders.

Juanita C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON B.  |  Overall Experience 
Rating:
4.0

Had problems reaching the office directly. I left several messages and made 2 calls to 800 # to inform them of my move out date. A few weeks later I received a notice telling me I defaulted and would lose my belongings. Not professional in my opinion. Still dealing with this situation 5 months later.

Halena G.  |  Overall Experience 
Rating:
3.0

High prices

Lisa M.  |  Overall Experience 
Rating:
4.0

An available restroom was the only disappointment.

Anthony M.  |  First Impressions 
Rating:
3.0

I would say overall it's ok. I'm late paying I'm my storage and they are charging me 21.99 each month. Rip off. I can't wait to get my stuff out of that place!

Tamara B.  |  First Impressions 
Rating:
4.0

Only problem occurred at Kenesaw,GA where we stopped for a minor repair at a major dealer. When we arrived I was questioned why I was there. I said we had a problem with the trailer. He again asked why I was there. I said, because he was a U-Haul dealer and I had a problem. He said, do I look like a mechanic? He then walked off and got someone else.

BRIAN L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BOBBY S.  |  First Impressions 
Rating:
5.0

New management is wonderful

haylei c.  |  Overall Experience 
Rating:
3.0

A lot of my items were damaged from mice and mold and mildew. The people in the office and employees were always helpful and pleasant

Dixie W.  |  Overall Experience 
Rating:
4.0

Moved because the rate went up twice in less than a year!!!!.

RICKY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marla S.  |  Overall Experience 
Rating:
5.0

The only inconvenience for me was that the clerk didn't enter into the system that I had moved out of the locker on 08/02/2021 (#1407) so I was charged again plus a late fee which hasn't been refunded to my account as of yet 🙀

clarita j.  |  Overall Experience 
Rating:
5.0

Steven was VERY helpful and accommodating. Kevin and Luke also helped me. I would definitely recommend this place to anyone!

JOAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jamisha h.  |  Overall Experience 
Rating:
5.0

It was convenient and the nearby and close

Debra S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Monet C.  |  Overall Experience 
Rating:
4.0

Everything went well and it worked out just fine I was very impressed with all the employees. Great job hats off to U-Haul.

Gary F.  |  Overall Experience 
Rating:
5.0

I felt very taken care of. And the little young guy was very helpful, I was very much satisfied.

Gary F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

charles b.  |  Overall Experience 
Rating:
5.0

Always great and Pleasant!

Sean R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dereka g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dereka g.  |  First Impressions 
Rating:
1.0

Worst experience ever! Lost my business over decade of utilizing for business! I’ll choose Penske from this time forward!

Lori B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Animashawn W.  |  First Impressions 
Rating:
1.0

Staff were rude. I was overcharged and still dealing with getting a refund.

Rakeisha C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

diane w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas S.  |  First Impressions 
Rating:
1.0

Rats got into my storage and ate through brand new couches and sofas. Also my clothing inventory. I have lost hundreds of merchandise due to this.

maurice w.  |  Overall Experience 
Rating:
5.0

Keep up the good work

Raven B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Torkel R.  |  Overall Experience 
Rating:
5.0

I am trying to get a hold of manager, or whomever to let them know that I am staying next door at the American Inn, and I will be returning the uhaul truck by 3-5-2030. Thank you for being understanding, and helpful.

Faith N.  |  First Impressions 
Rating:
5.0

they was very helpful

nikouma w.  |  First Impressions 
Rating:
5.0

Can always count on uhaul to help out in a pinch. Needed truck to move daughter and also needed storage. I got a free storage unit for a month w truck rental! Thanks Billy and team!

david s.  |  First Impressions 
Rating:
5.0

The staff was very helpful from the beginning to the end. We will use this location again if needed, thank you all.

Richard W.  |  Overall Experience 
Rating:
1.0

One of the employees were very rude and very dismissive. I will not recommend this location at all.

Victoria H.  |  Overall Experience 
Rating:
4.0

I liked the alarm system

Harry B.  |  Overall Experience 
Rating:
3.0

No comment

keela h.  |  Overall Experience 
Rating:
5.0

Clean and friendly

Harry B.  |  First Impressions 
Rating:
4.0

great service

bonnie e.  |  Overall Experience 
Rating:
5.0

Clean, easy access, very nice employees

Charles B.  |  Overall Experience 
Rating:
1.0

My card was charged $155 dollars but I was informed transaction only for $78

Jasmine R.  |  First Impressions 
Rating:
5.0

Dropped off, however no check in to verify. Do online? Please advise. Martin Able 574-551-4656

MARTIN S.  |  Overall Experience 
Rating:
5.0

Great

Timothy H.  |  First Impressions 
Rating:
5.0

Really appreciated the professionalism and attention to detail the Uhaul staff and sites provided. Salute

MARTIN S.  |  First Impressions 
Rating:
5.0

Very good customer service with Steven as associate

DEBRA V.  |  First Impressions 
Rating:
4.0

My interaction with customer service whether on the phone or in the store was very pleasant. I rented a 17' truck and found it to be easy to drive and clean.

ramona r.  |  Overall Experience 
Rating:
4.0

U haul was very professional. I appreciated your service. Thank you you.

elmer h.  |  Reservation 
Rating:
5.0

I use the facility for four years and never had a problem

CRYSTAL H.  |  Overall Experience 
Rating:
5.0

The staff was very nice and accommodating when we realized we needed a larger storage space than originally expected. It was also refreshing to work with a human instead of the confusing website

Jane S.  |  Reservation 
Rating:
5.0

I forgot the two gentlmen name that helped me out that Saturday, but they went above and beyond to make my experience much better.

Shawntee L.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful.

Diana H.  |  Overall Experience 
Rating:
2.0

Rude CSR’s, website did not show balance due so I paid a late fee, and it is greedy to not offer prorated refunds to people who are moving . I will do everything in my power to never use uhual again.

BRYAN O.  |  Overall Experience 
No reviews have been submitted for this location.

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