Customer Reviews for U-Haul Moving & Storage of Truman Corners

Rating:

5.0

I just want to say how grateful I am. Words can not express the gratitude or overall value and respect and belief that I've gained in the graciousness of people. Weights has been lifted and my heart is full. Thank you. I will continue to pass it on indefinitely. Thank you:) times a million

Rating:

5.0

Steven was great

Rating:

4.0

Friendly Customer Service!!

Rating:

2.0

No

Rating:

1.0

I was completely dissatisfied….I didn’t use my storage for a full month and was charged for a full month….I also was unable to get my things out of storage for 1 full week because of the parking lot asphalt being replaced and painted….there was no warning or head up notices for this work being done….July 31st I was surprised to see the place was coned off to access the facility…I was told by august 4th that I would have access….on august 4th I was told I wouldn’t have access until august 6th….the results of me hiring movers twice, no access twice, not using the unit for a month, not having access for a week, and not being compensated for time and money I spent, I wouldn’t recommend this place at all….and I will be contacting corporate to make another complain about this situation…

Rating:

5.0

The employee that I rented the vehicle from was distracted with his phone to a point, but still friendly.

Rating:

1.0

Trailer was great. Customer service and instructions were very bad. 💩

Rating:

2.0

Truck I reserved was given away and we had to use a smaller truck. We had to go back to get the dolly that was requested because it was not loaded initially.

Rating:

4.0

Quit charging the extra fees for renting a vehicle

Rating:

1.0

Ot enough help ,customers standing in line up to an hour. Counter staff. Was still friendly but obviously stressed. I would say you are going to be looking for help cause you won't be keeping those you have. Doug Richardson, 541 226 6734.

Rating:

4.0

They got me in and out. But they didn't have the box dolly or furniture dolly that I had reserved. However, the person who checked me in made sure I wasn't charged for those items.

Rating:

5.0

The customer service was great and the truck was clean and nice. Equipped with what I ordered. Everything was convenient. Thank you UHaul

Rating:

1.0

The employee who helping for return was so mad all the time coursing using bad words just because he doesn't know how to remove the tow dolly from the truck he was throwing the tools everywhere was very angry and not happy with his job. I told him to be patient and relax then I removed the dolly from the truck. The problem was the dolly hook which connected to the truck which can't be removed unless u remove the spear tier. Any how I removed the tier and took of the hook. It was so simple if the employee control his hanger.

Rating:

4.0

I had originally reserved the truck for a phone pick-up. You system is horrible. I called several times and they couldn't get the truck for me. So I had to go to a different location to get my truck hands on. Your system socks.

Rating:

1.0

Overcharged and poorly serviced. Horrible overall experience.

Rating:

2.0

They use an adjacent business for their parking lot and don't let the public use their parking lot. To get the actual truct you have to drive a mile down the road and talk to a guy in a van who may or may not be there.

Rating:

4.0

Truck needs work on steering. Wouldn't go above 45 mph uphill even empty. Doghouse seal was bad so engine heat burnt my leg the whole time. People were great though.

Rating:

3.0

Maybe try training your store and call center to be on the same page. I was charged more than what the call center said

Rating:

2.0

Ck engine light was on whole time the guy knew it that checked us in at return.

Rating:

3.0

Understand that their parking lot was being resurfaced. The location where they put their trucks had no one to help to the right truck. Say people when we returned it later in the day though. Owner took a personal call while helping us, would have been better situation if he would have had the other employee help us while he attended to that important call.

Rating:

5.0

Customer service wise, would definitely consider renting again. This location is a little awkward with the trucks being in a different location, but that wasn't too bad. Loved the new check-in process and allowing me to take photos of pre-existing damage. Equipment-wise, though very clean and nice interior, the ride was total garbage. Empty cargo or not, the suspension on your trucks has been horrible every time I've used you, regardless of location rented from

Rating:

5.0

Get the computers to run a little faster

Rating:

2.0

Better customer service your service person was on his cell phone didn't know if he was helping me or what.

Rating:

1.0

So the original location where I had scheduled the pick-up was very unorganized and did not provide a good experience. The parking lot off blocked off with no signs to tell customers where to park. There were also no trailers or trucks at the location, which made the facility look like it was closed. Once parked at the nearby gas station, I awkwardly walked across the lawn to get inside, the staff had no sense of urgency as I waited in line for a long time. Also, there were no signs that explained the direction of the foot traffic inside the store, I felt very awkward when they told me to walk around to the other side of the stack of boxes in the middle of the floor. Once I got to the counter, they told me that they are getting their driveway redone so I will need to go up the road to get the trailer. It would have been nice to have received an email or text to be notified of all of this. When I asked where is the other locations, the staff member said, "Oh it's just up the road." I asked for the address, and she did not know it, or look it up, but confirmed it was "just up the road." I'm not from around the area so I was slightly annoyed. Once I drove up the road and found the location it was completely unclear where I were supposed to go. There was a huge storage location, but there was no U-haul office to confirm that I was here. I drove and walked around the plaza to no avail. I couldn't find anyone or a storefront, and of course, I couldn't get ahold of anyone on the phone because all the calls were directed to the corporate phone tree. Additionally, it was incredibly hot outside making all this confusion more irritating. Finally, I found a single staff member in the parking lot who had been busy organizing and possibly cleaning trucks. We confirmed that I was here for a pickup, but I had to wait for him to serve 3 other people until I could get instructions on where to go or what to do. I don't understand why there wasn't staff from the office helping him. (I'm a white woman, and I am not thrilled that there were 3-4 white staff members working in the a/c office, who made the one black man work out in the heat.) Once I had his undivided attention, everything was fine. I was able to hook up the trailer and the lights with no issues and go about our day. I will never go back to this location again, and I would highly not recommend it. I wish I had scheduled the reservation in Shawnee or Overland park, even though it was much farther away.

Rating:

3.0

I was not informed that the vehicle would be at different location than where the actual rental occur . This was an imposition that could have been avoided.

Rating:

1.0

Uhaul on in truman corners is poorly managed and very unhelpful and unprofessional. My reservation was not ready, the staff could not find my truck- however my movers did. I did not receive any dollies and i reserved 2. I waited 20 mins to speak to a worker, but he was in the bathroom taking his time. I waited 40 mins on the phone to speak to customer service, who really didn't seem interested in my complaint and asked what did i want her to do, do you want me to locate you a dolly? No! I want my experience reversed and to have never done business with uhaul!!

Rating:

3.0

I can never reach a human at the local U-Haul location I rented a truck and a unit from when I have questions. I cannot log into my U-Haul account and I need to be able to contact someone. Now I'm canceling my unit and done with U-Haul until this issue is resolved.

Rating:

1.0

The U-Haul “System” seems to be pretty poor. When I reserved a trailer in Birmingham AL to move sone things to Grandview MO, they asked if I needed any storage. I reserved a storage space at Truman Corners in Grandview but when I arrived there to turn the trailer in, they said there were no unit’s available. It was only because of the General Manager’s efforts to work out a solution for me that it worked out at all. Great job by the manager but pretty poor job by U-Haul. The staff at U-Haul said this is not uncommon. The U-Haul reservation system seems to be the problem. That is not good customer service or good business practice. Great job by the GM and one other staff person at Truman Corners for finding me a storage solution.

Rating:

1.0

I think the staff could be more helpful.

Rating:

4.0

Truck needed swept. The repaying of the parking lot and getting the truck from another location and finding the poor guy roaming the parking lot was troublesome. Did not like that part. The gentlemen that checked me in and out were very nice and apologized for the situation.

Rating:

5.0

Owner was very nice and helpful, was having troubles with the app and he was able to assist me

Rating:

5.0

Friendly service

Rating:

1.0

Truck was given to me on empty. Was asked to bring it back with a 1/4 of a tank and would be credited 60-70 dollars for the inconvience and when I returned with a 1/4 tank was only credited 30.00. when asked I was told "I'm just doing my job, I dont know" Mind you this is the same kid that told me 60-70 dollars when I got the truck. Dont lie to your customers.

Rating:

5.0

Amazing service

Rating:

5.0

Steve was excellent

Rating:

5.0

Excellent, knowledgeable, friendly staff.

Rating:

5.0

Truck malfunctioned but still able to get finished.

Rating:

5.0

The entire staff was excellent! Steve and Kellie- thanks!

Rating:

5.0

The location was slammed. Steven kept things moving and the atmosphere light in the store. He got everyone on their way with a good attitude.

Rating:

1.0

We choose mobile pick up and nothing was ready. Took 45min to pick up truck. We had to pay our movers overtime. They were very unorganized and the gm never responded to our issues.

Rating:

5.0

Good service

Rating:

4.0

Everything was great. Met my expectations

Rating:

5.0

NOTHING

Rating:

5.0

Everyone was very kind and helpful.

Rating:

2.0

First I called to check on how I get the Uhaul after closing hours because I had a booking for 7:30 p.m. after closing hours. They sprung on me that my Uhaul had been cancelled somehow. So I had the lady on the phone set me up a new Uhaul from a different location for 7:15 p.m. I have the receipt with proof that it was set for 7:15 p.m. We show up and there was no keys there for us and I asked a worker that was leaving because they had just closed and he said they had no reservations even though I had the receipt and order number. So I had to call and RESCHEDULE again for the morning and when we showed up at opening at 9 a.m... the boss was running late and he didn't show up until 9:45 a.m. to unlock the place and get business started almost a hour late. By that time there was such a huge line of angry people and our 9 a.m. reservation didn't even get until almost 11 a.m. Really put us behind on our move and made the process so stressful and rushed. It just seemed like one thing after another. The return process was super quick and easy but everything before that was too much to where I would almost spend more somewhere else with a different company next time to try to hope for less stress and problems.

Rating:

3.0

Check in on my truck rental was not good. To much horse play.

Rating:

4.0

The wooden rails that run around the trailer were unreliable. They pulled out of the walls making it impossible to properly secure the load from shifting and blocking the roll-up door.

Rating:

3.0

I would suggest better customer service the day I had to pick up a rental I waited in line for 1.5 hours. Not one clerk greeted anyone in the facility or outside. Not one person said sorry for the wait we're moving as fast as we can or anything they avoided looking up when walking back and forth from getting the trucks. I'm just saying if you know you're going to be busy and short staffed at least have courtesy.

Rating:

2.0

I had scheduled online to pickup at 10am, there were 11 customers in front of me with one person working the counter he had to check people in and then had to go pull up the truck. I'm not blaming the help I'm blaming management for not having more one employee. I didn't leave there till 11:15 and had people waiting on me to help me move. Wasn't a good experience.

Rating:

5.0

Nothing really,I was totally happy with my experience.

Rating:

5.0

Miss Colleen Gadwood excellent customer service informal,professional ,friendly ect.Thanks Miss Colleen

Rating:

2.0

My reservation was for a 5x8 utility trailer. I got there and they had an open trailer for me. Told me that was what I reserved, I showed them my reservation and they agreed it was for the 5x8 but they couldn't do anything about it. I had no choice but to use the open trailer. I felt like I was bothering them.

Rating:

5.0

Great service

Rating:

2.0

I u haul App sent me to other location 40 min far away from the pick up location. Waiting in line around 30 min. I can not recognize and understand some of charge in my bill Thank you Thank

Rating:

5.0

I was very upset that I got "bumped" to this location because I am familiar with the area and not real thrilled about how sketchy it can be. However, we gave it a chance and it was GREAT! Store was clean, comfortable and secure. They got us in and out in 20 minutes even though there were 2 people ahead of us. EASY pickup!!!

Rating:

5.0

Everything went smoothly. Driving the cargo van was a bit nerve-wracking for someone not used to a large vehicle, but we had no problems.

Rating:

1.0

I was overcharged and waited over an hour past my original pick up time before I even thought I had a truck

Rating:

4.0

Fix the air conditioner

Rating:

4.0

Easy return website keep goes grey blank.

Rating:

5.0

Trucks need cruise control.

Rating:

1.0

They lost my original reservation at the place that was 2 miles from my house and where I was moving to. I had to drive 20 miles to the new location (my help was waiting for 2 hours at my house to move which cost me), stand in line for 45 minutes because there was only one person working. I was helped and ready to go drive the truck but the worker helped the next person behind me before going to get my truck which added an extra 10-15 minutes on my time. The app was very hard to use when returning the truck. Just not a good experience at all. I have to move the rest of my stuff now and while Uhaul is right next door to the location, I am inclined to go with another company.

Rating:

3.0

More desk staff... waited an hour plus just to obtain key even though I used online setup and reservation

Rating:

5.0

My experience with u-haul was Above Excellent the two persons that checked my truck in went way above Average to assist me in checking in my truck.. They was Very kind and compassionate! And Did an Excellent Job they went far and Above customer care!! Thank you for A excellent Experience sincerely Bishop rev RAYMARK Jenkins

Rating:

5.0

Fast and easy pickup and return. Everyone was very pleasant to deal with.

Rating:

5.0

Seemed short-handed with customers having to wait (only one rep to attend to customers)

Rating:

5.0

Make sure that previous users /staff sweep and clean out the box van before turning vehicle in. I had to clean it up before I could start loading. Was not happy about that. I couldn't understand why one of the U-Haul staff didn't clean at least sweep it out while they were talking about it??!

Rating:

1.0

I was overcharged for gas even after asking the guy if everything looked good. I'd literally just come from the gas station and even took pictures in case that happened.

Rating:

5.0

Great customer service. Maybe improve check in process. Did sit for a bit waiting for someone to check us in.

Rating:

5.0

When I arrived I was confused as to what I requested. The team there patiently helped me understand that I received exactly what I asked for. Really good guys.

Rating:

5.0

Steve and his employees are excellent. They went above and beyond to help me and I value their commitment and service. I don't rent anywhere else.

Rating:

5.0

No hassle or haggling great prices good customer service

Rating:

3.0

Every time we call no one answer the the phone. We also went and got stuff out of or storage one random day and it was a bunch of roaches in our storage other than that it was pretty good

Rating:

4.0

Thanks U Haul

Rating:

2.0

It was a hole in my storage and everything thing got wet and mildew a lot of spiders.

Rating:

4.0

Had problems reaching the office directly. I left several messages and made 2 calls to 800 # to inform them of my move out date. A few weeks later I received a notice telling me I defaulted and would lose my belongings. Not professional in my opinion. Still dealing with this situation 5 months later.

Rating:

3.0

High prices

Rating:

4.0

An available restroom was the only disappointment.

Rating:

3.0

I would say overall it's ok. I'm late paying I'm my storage and they are charging me 21.99 each month. Rip off. I can't wait to get my stuff out of that place!

Rating:

4.0

Only problem occurred at Kenesaw,GA where we stopped for a minor repair at a major dealer. When we arrived I was questioned why I was there. I said we had a problem with the trailer. He again asked why I was there. I said, because he was a U-Haul dealer and I had a problem. He said, do I look like a mechanic? He then walked off and got someone else.

Rating:

5.0

New management is wonderful

Rating:

3.0

A lot of my items were damaged from mice and mold and mildew. The people in the office and employees were always helpful and pleasant

Rating:

4.0

Moved because the rate went up twice in less than a year!!!!.

Rating:

5.0

The only inconvenience for me was that the clerk didn't enter into the system that I had moved out of the locker on 08/02/2021 (#1407) so I was charged again plus a late fee which hasn't been refunded to my account as of yet 🙀

Rating:

5.0

Steven was VERY helpful and accommodating. Kevin and Luke also helped me. I would definitely recommend this place to anyone!

Rating:

5.0

It was convenient and the nearby and close

Rating:

4.0

Everything went well and it worked out just fine I was very impressed with all the employees. Great job hats off to U-Haul.

Rating:

5.0

I felt very taken care of. And the little young guy was very helpful, I was very much satisfied.

Rating:

5.0

Always great and Pleasant!

Rating:

1.0

Worst experience ever! Lost my business over decade of utilizing for business! I’ll choose Penske from this time forward!

Rating:

1.0

Staff were rude. I was overcharged and still dealing with getting a refund.

Rating:

1.0

Rats got into my storage and ate through brand new couches and sofas. Also my clothing inventory. I have lost hundreds of merchandise due to this.

Rating:

5.0

Keep up the good work

Rating:

5.0

I am trying to get a hold of manager, or whomever to let them know that I am staying next door at the American Inn, and I will be returning the uhaul truck by 3-5-2030. Thank you for being understanding, and helpful.

Rating:

5.0

they was very helpful

Rating:

5.0

Can always count on uhaul to help out in a pinch. Needed truck to move daughter and also needed storage. I got a free storage unit for a month w truck rental! Thanks Billy and team!

Rating:

5.0

The staff was very helpful from the beginning to the end. We will use this location again if needed, thank you all.

Rating:

1.0

One of the employees were very rude and very dismissive. I will not recommend this location at all.

Rating:

4.0

I liked the alarm system

Rating:

3.0

No comment

Rating:

5.0

Clean and friendly

Rating:

4.0

great service

Rating:

5.0

Clean, easy access, very nice employees

Rating:

1.0

My card was charged $155 dollars but I was informed transaction only for $78

Rating:

5.0

Dropped off, however no check in to verify. Do online? Please advise. Martin Able 574-551-4656

Rating:

5.0

Great

Rating:

5.0

Really appreciated the professionalism and attention to detail the Uhaul staff and sites provided. Salute

Rating:

5.0

Very good customer service with Steven as associate

Rating:

4.0

My interaction with customer service whether on the phone or in the store was very pleasant. I rented a 17' truck and found it to be easy to drive and clean.

Rating:

4.0

U haul was very professional. I appreciated your service. Thank you you.

Rating:

5.0

I use the facility for four years and never had a problem

Rating:

5.0

The staff was very nice and accommodating when we realized we needed a larger storage space than originally expected. It was also refreshing to work with a human instead of the confusing website

Rating:

5.0

I forgot the two gentlmen name that helped me out that Saturday, but they went above and beyond to make my experience much better.

Rating:

5.0

Everyone was very helpful.