Customer Reviews for U-Haul Moving & Storage of Twin City

2,324 reviews

541 Center St   Auburn, ME 04210
(Rt 4 & 11)

(207) 784-5706

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(207) 784-5706

541 Center St
Auburn, ME 04210
(Rt 4 & 11)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Arial was fantastic!

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

RANDALL S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KHOR C. 
Rating:
5.0

Online check didn't work. It couldn't find my contract so I was charged an after hours fee of $20. People at the location were great but the after hours check in didn't work.

NELSON P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW F. 
Rating:
4.0

Customer did not leave a comment.

PETER F. 
Rating:
4.0

Customer did not leave a comment.

RICHARD D. 
Rating:
3.0

Way more money then it should have been.

JONATHON B. 
Rating:
5.0

Customer did not leave a comment.

Nova M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

DELBERT P. 
Rating:
2.0

Did not get the full “day” for which I paid. Was told when I picked it up at 8 that it had to be back by 2 o'clock. Very inconvenient. Staff seemed very unconcerned about my problems!

JOAN J. 
Rating:
5.0

The staff was extremely helpful. It was an awesome experience

Robert J. 
Rating:
5.0

Customer did not leave a comment.

ALICE A. 
Rating:
5.0

Customer did not leave a comment.

LORA L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

access to physical location is difficult. Not the best location for a Uhaul franchise.

David W. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
2.0

Buyer beware - if you aren't able to find equipment in your neighborhood, carefully evaluate whether U-haul is being kind or making a dollar off of you. We paid more than double by accepting the extra days, extra miles, and pick up location we were given. "Pick up 17 miles away but you can return it to your neighborhood dealer since we don't have any trucks available." Don't fall for it. If you don't return it to where you picked it up it is considered a one-way move. The site we picked up from never disclosed this and even filled out paperwork to say we refused to return it to the same location. So instead of costing the daily rate ($ 29.95) + safemove ($14.00) it cost us $108. Both the scheduling representative AND the representative where we picked up assured us that we would be credited the difference once we returned the truck. Wrong! Not the way to treat your once loyal customers.

DWIGHT LEE S. 
Rating:
2.0

The district manager was very difficult to deal with. Very rude and does not listen to what customers are trying to say.

NORMA C. 
Rating:
4.0

This location needs more parking and better outdoor lighting. I should not have to use my phone for a picture of the instrument screen

CAROL C. 
Rating:
1.0

Unreasonable prices. {Paid $350 when rented the uhaul, brought back a couple hours late because we were stuck.. had roadside assistance pull us out... so since we were late... they charged us $250 more dollars which is outrageous... and when we first picked up the truck we told the guy 100 miles, he put down 30... so of course we went over.. he even told us that although it said 30 miles on the sli[p he gave us.... that wasn't accurate and to not worry, it is in the system as 100....and we only did about 73. I guess he lied or was mistaken. we also stood around in the office for about 15 minutes before we had to walk around to find someone. and when we got the keys to our truck we had to walk around and find the truck.

RYAN K. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
3.0

Don't treat customers like idiots. Explain things in clear language. Don't be rude. Get some customer service skills.

William N. 
Rating:
4.0

I loved my experience at Uhaul. The only thing I didnt like was how much it is. The monthly storage is a little steep. But overall I liked it.

Jessica N.  |  First Impressions 
Rating:
1.0

I return the truck the same day I rent it and I was charged for 3 days.

GEOFFREY W. 
Rating:
2.0

employees being more respectful and not rude by walking away when talking to them

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

Mathew M. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
4.0

Customer did not leave a comment.

STEVEN L. 
Rating:
3.0

I reserved a uhaul at Steve's general store in Norway. It got changed to center street in auburn without my consent after I payed

ZEBULON C. 
Rating:
5.0

Customer did not leave a comment.

MYLES G. 
Rating:
5.0

Customer did not leave a comment.

DARLENE C. 
Rating:
4.0

Let people know what good, competitive pricing you offer for shipping related cartons and supplies.

SCOTT C. 
Rating:
5.0

My local U-Haul experience was excellent. However, my U-Haul customer service experience was disappointing. The rep was wonderful, pleasant, knowledgeable, but ended up booking me labor for moving day with a company that no longer exists! It made moving day an extremely stressful experience. I do not think U-Haul should associate with a service that they cannot guarantee.

LISA L. 
Rating:
5.0

Customer did not leave a comment.

LINDA N. 
Rating:
4.0

Customer did not leave a comment.

CAMERON R. 
Rating:
4.0

Reservation in Augusta was not honored and changed to Auburn at the last min 50 min away from my home. Very frustrated

LAURIE S. 
Rating:
4.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Keep up the good work!

William C. 
Rating:
5.0

Customer did not leave a comment.

WAGNER D. 
Rating:
4.0

Keep up a little more with maintenance, brakes needed replacing, and the dome light was out.

ELMER H. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
3.0

I returned the truck with gas above the mark it was asked for, and I was still charged an additional $19. When I called they stated there was nothing they could do. I will not be returning to use Uhaul again for my next move. Very disappointing.

LYNN G. 
Rating:
3.0

Truck was old and rickety.

Karen R. 
Rating:
5.0

Some chock blocks in the drop area for after hours would be helpful the lot slopes and the trailer rolled

ROBERT H. 
Rating:
5.0

The experts at the office were awesome. Great team.

DANIEL C. 
Rating:
5.0

Everything was great

LISA MARIE S. 
Rating:
5.0

Customer did not leave a comment.

ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

LORA L. 
Rating:
5.0

Continue with the superb rental equipment experience. When I have questions the hard working staff at Center Street U-Haul have the answers.

MICHAEL R. 
Rating:
4.0

I had to rearrange my reservation 3 times. I HAD RESERVATIONS FOR A WEEK AND YOU GUYS CALL ME THE DAY BEFORE MY MOVE TO TELL ME YOU DONT HAVE WHATS NEEDED FOR MY MOVE! You guys cost me so much more money and time and gas!!' Horrible fucking experience then the locker I had reserved you guys gave away YHE morning of my arrival!! I traveled two states with belongings to be told you guys JUST GAVE MY UNIT AWAY WITHOUT PERMISSION AND NO ONE CARED AT ALL ABOUT IT!!

ANGEL C. 
Rating:
3.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

NATALIE B. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
3.0

The truck wreaked of cigarette smoke. Also wish they had told me to do the online check in because the pictures on the inspection were not accurate on damage done before I got it but nothing was counted against me anyway. Hopefully next time I will remember to go over the vehicle BEFORE driving away with it.

Jennifer M. 
Rating:
3.0

I reserved a cargo van 8 days prior to needing it (rec'd confirmation) for my small business. When I called the day prior to pick up with questions, I was told there was no van available because the van wouldn't be returned in time for me to have it. None of the options given were acceptable to our schedule. I expressed disbelief that I could have confirmation and then denied the rental 18 hours prior to pick-up. Were they going to call me or just wait until we showed up to pick up the van? The state transportation manager called me to offer resolution, with extreme rudeness and when I asked his name, he hung up on me. Extremely poor customer service. If I ran my business that way, I'd be out of business quickly.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

KAYLA M. 
Rating:
2.0

I was told to unload it myself. I ended up scratching my bumper trying to use the big lever arm thing that he told me to try. Not a huge deal, but certainly not what I was hoping for.

CAROLYN L. 
Rating:
4.0

Well, from my own experience their should be someone at Uhaul to explain to the customer that the wiring from the vehicle to the trailer cannot run through the framing out the bumper because the wiring connections that are installed are wider then the holes provided in the vehicle, therefore the wiring is coiled up in the trunk inside the vehicle.

JAMES R. 
Rating:
5.0

The lady ( forgot her name) was very knowledgeable and super polite. Great moral, no "Debbie downer" about her.

JACOB D. 
Rating:
3.0

Location was kind of fur.

Greg P.  |  Overall Experience 
Rating:
4.0

Didn't seem to make sure that I had any questions or concerns about my return. ( just put the keys back in the truck ) was the only thing that was said.

Gaylen K. 
Rating:
4.0

Customer service at the desk was below average. The 2 people I interacted with barely made eye contact with me, spoke so quietly, and overall seemed disinterested.

MEGAN M. 
Rating:
5.0

Customer did not leave a comment.

Marc G. 
Rating:
3.0

Customer did not leave a comment.

Susan V T.  |  Overall Experience 
Rating:
1.0

I WILL NEVER USE UHAUL AGAIN!!

NATHAN V. 
Rating:
5.0

Customer did not leave a comment.

MARIE-ALEXANDRIA T. 
Rating:
5.0

Excellent staff!

BRENDEN M. 
Rating:
3.0

I have two debts one for the total amount other for 4.35 and can't get anyone to answer the phone

Chad C. 
Rating:
5.0

The windshield was quite dirty on the inside making it hard to see at night.

ALEXANDER C. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW G.  |  First Impressions 
Rating:
3.0

I booked well in advanced for a 10' truck and when I arrived they changed my truck to a 15' last min. I was not happy, truck was way to big for what I needed it for and the teller could of cared less. "That's all we have available" she said. If I booked something in advance I would like to have what I booked for!

Kyle V. 
Rating:
1.0

Trailer was beat to a pulp when I picked it up, when I questioned it he said “well what do you expect “.. the manager was rude and threw a hitch on my bumper that scratched my tailgate. I was told on the phone that they rent drop hitches but they do not so I had to buy one due to not knowing the height of the trailer.. Top it off, I dropped the trailer at 10 AM Monday the 4th and they charged me till the 6th. The Rude red head behind the counter did not check it in.. she just said I was all set.. guessing that's why I got charged an extra 2days.. I will never rent through auburn Maine again if I ever rent from u-haul again. Yes, I'm a very pleasant gentleman till I have to deal with petty shit like this!

TYLER A. 
Rating:
5.0

Customer did not leave a comment.

Lois D. 
Rating:
2.0

The general manager who helps customers is very grumpy and needs to have a more upbeat attitude. Does not listen to the customer instead cuts them off. That is not customer service.

NORMA C. 
Rating:
5.0

I rented a small pickup to pick up a stove I bought. it was a brand new truck less than 1000 miles. I even showed up a little early but it was not a a problem. I will definitely do this again , it was cheaper than the store was going to charge for deliver!

RITA M. 
Rating:
3.0

I did the mobile pick up and had to wait 10mins for someone to message me back on where to get the keys. That process could be faster.

Amanda A. 
Rating:
5.0

Getting the uhaul is a long process when you first pick up . But other than that it's fine 😊

Philona Molly E. 
Rating:
3.0

Trailer was so dirty and filled with cobwebs I had to clean it first

PAMELA S. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
2.0

I have three charges on my card totalling close to sixty dollars after being sent a receipt for 38 bucks for the truck and 8 bucks for the mattress cover. I apparently got charged extra for a reason that wasn't disclosed to me. I've used this location a lot over the last ten years but I'll probably go somewhere else next time. The rep was nice to my face but that doesn't mean much when extra charges are being tacked on with no explanation.

JARED H. 
Rating:
4.0

The people in Auburn were very friendly and I have nothing negative to say about them. However, I am EXTREMELY unhappy with your reservation policy. I booked my 10' one-way truck two months ahead of time for pickup in Brunswick. I was called the day before pickup and told I had to drive an extra hour round-trip to pickup my truck in Auburn. If it wasn't going to be available in Brunswick, your system should not have let me reserve it there. Otherwise, you don't seem to know what a reservation means (i.e. you have the truck available at the right place, right day)!!

REBECCA J. 
Rating:
4.0

Was beat uhaul truck to date clean comfortable

CRAIG F. 
Rating:
5.0

The only issue was when I got to our new home and parked the truck after drive I realized the front left tire was leaking oil on my brand new driveway from the hub seal I advised the employee at the drop off location in Auburn maine Was a little frustrated by this as of now I have a company coming in to clean the oil off the new driveway

Jen A. 
Rating:
5.0

Customer did not leave a comment.

Ida H. 
Rating:
4.0

Lower the mileage cost

ELIZABETH C. 
Rating:
3.0

…

ROY C. 
Rating:
4.0

PLEASE try to stop renters from SMOKING MARIJUANA in trucks!!!! That sickening stench lasts forever in truck cabs. I had to drive with windows open all the time (regardless of that blowing wind noise in my ears) due to nauseating MARIJUANA stench!!! OUTLAW MARIJUANA smoking in trucks. ALSO: Uhaul staff will have to add BOTH spraying cabs with Lysol as well as hanging those pine tree shaped "deodorizers" in trucks!!! But I bet neither will kill that forever lasting marijuana stench!!! IF you think Maine's "law" against smoking pot while driving, or even having that in their blood stream affecting their brains while driving, is stopping pothead people from smoking pot while driving YOU ARE IDIOTS!!!! 90% of cars that pass by bus stops (I use buses regularly) have MARIJUANA FUMES pouring out their windows!!!! Pot heads think since they cannot smell their own OVERWHELMING stench that non-users can't either!!!! Fact; that pot users sense of smell is permanently destroyed in their brains, so that they are incapable of smelling their own noxious odor!!! Not even when they aren't "using" they still cannot smell it left in the air by other potheads. The last 3 times I've rented, the trucks reeked of marijuana!!!!! NOTHING SMELLS WORSE than forever lasting marijuana STENCH!!!! Better to have a truck sprayed by a dozen skunks than just one pothead smoker in it!!!!

LORA L. 
Rating:
1.0

Both front tires on the 26 footer I rented weee so bald the steel belts were showing. Make sure you check your rental before you leave the facility on center street in auburn. Once you leave they could careless what happens.

PETER K. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Uhaul Auburn, Maine, went above and beyond in helping me. Excellent customer service

tammy g.  |  Overall Experience 
Rating:
5.0

Very positive experience. Made my reservation online. Equipment was ready when I arrived for pickup. Would definitely use this Uhaul location again!

WENDY W. 
Rating:
4.0

It was good to deal with

RICHARD R. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA D. 
Rating:
4.0

Customer did not leave a comment.

LINDSAY D. 
Rating:
5.0

Efficient and well run...

Alexander V. 
Rating:
2.0

The clerks were authoritarian and dictatorial. So were the corporate forms. Everything was geared to have the corporation have all the power and control. They didn't even want to give me a receipt for drop[ing off the equipment. I had to demand a receipt to be able to prove I did so if a proble appeared down the road. You even wanted to control the specific vehicle I would transport on the trailer. There was threatening language in the paperwork to intim midate me into buying the insurance. I have been renting from u-haul for over 40 years. Now I'm looking for other options.

ARMAND M. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

friendly fast service. no problems. staff very attentive and helpful

THOMAS D. 
Rating:
5.0

Remove the dolly and moving blankets from the truck. Was in the way!

NATHAN W. 
Rating:
1.0

Customer did not leave a comment.

DANNY C. 
Rating:
5.0

Great job. Friendly and professional.

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

CHERYL N. 
Rating:
5.0

Everything was easy!

Robert B.  |  Online Move In 
Rating:
5.0

The staff were very friendly and professional.

Thomas L.  |  First Impressions 
Rating:
5.0

Had a problem with the reservation for the one on Merrill rd lew and this store fixed it and got me in and out awesome job auburn store

DARNELL O.  |  First Impressions 
Rating:
1.0

They triple charged my credit card for one truck!! Didn’t check the truck in when I dropped it off and said “ we’ll take the keys and send you and email with the amount charged” I never got the email, only a triple charge for the truck In my bank account.

MONICA W.  |  First Impressions 
Rating:
5.0

Tom went above and beyond to help me with my storage unit/situation when I could get noone else in the store to help me get things figured out.

Shannon G.  |  First Impressions 
Rating:
2.0

Unit was clean, prices are higher than others, the unit door was stuck, and it took me making 4 trips inside and getting "tips" from the staff on how to open it before anyone just came out to help.

Alex P.  |  Online Move In 
Rating:
5.0

Very helpful TEam

William E.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top