Customer Reviews for U-Haul Moving & Storage of Twin City

2,274 reviews

541 Center St   Auburn, ME 04210
(Rt 4 & 11)

(207) 784-5706

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(207) 784-5706

541 Center St
Auburn, ME 04210
(Rt 4 & 11)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LORA L. 
Rating:
5.0

Continue with the superb rental equipment experience. When I have questions the hard working staff at Center Street U-Haul have the answers.

MICHAEL R. 
Rating:
4.0

I had to rearrange my reservation 3 times. I HAD RESERVATIONS FOR A WEEK AND YOU GUYS CALL ME THE DAY BEFORE MY MOVE TO TELL ME YOU DONT HAVE WHATS NEEDED FOR MY MOVE! You guys cost me so much more money and time and gas!!' Horrible fucking experience then the locker I had reserved you guys gave away YHE morning of my arrival!! I traveled two states with belongings to be told you guys JUST GAVE MY UNIT AWAY WITHOUT PERMISSION AND NO ONE CARED AT ALL ABOUT IT!!

ANGEL C. 
Rating:
3.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

NATALIE B. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
3.0

The truck wreaked of cigarette smoke. Also wish they had told me to do the online check in because the pictures on the inspection were not accurate on damage done before I got it but nothing was counted against me anyway. Hopefully next time I will remember to go over the vehicle BEFORE driving away with it.

Jennifer M. 
Rating:
3.0

I reserved a cargo van 8 days prior to needing it (rec'd confirmation) for my small business. When I called the day prior to pick up with questions, I was told there was no van available because the van wouldn't be returned in time for me to have it. None of the options given were acceptable to our schedule. I expressed disbelief that I could have confirmation and then denied the rental 18 hours prior to pick-up. Were they going to call me or just wait until we showed up to pick up the van? The state transportation manager called me to offer resolution, with extreme rudeness and when I asked his name, he hung up on me. Extremely poor customer service. If I ran my business that way, I'd be out of business quickly.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

KAYLA M. 
Rating:
2.0

I was told to unload it myself. I ended up scratching my bumper trying to use the big lever arm thing that he told me to try. Not a huge deal, but certainly not what I was hoping for.

CAROLYN L. 
Rating:
4.0

Well, from my own experience their should be someone at Uhaul to explain to the customer that the wiring from the vehicle to the trailer cannot run through the framing out the bumper because the wiring connections that are installed are wider then the holes provided in the vehicle, therefore the wiring is coiled up in the trunk inside the vehicle.

JAMES R. 
Rating:
5.0

The lady ( forgot her name) was very knowledgeable and super polite. Great moral, no "Debbie downer" about her.

JACOB D. 
Rating:
3.0

Location was kind of fur.

Greg P.  |  Overall Experience 
Rating:
4.0

Didn't seem to make sure that I had any questions or concerns about my return. ( just put the keys back in the truck ) was the only thing that was said.

Gaylen K. 
Rating:
4.0

Customer service at the desk was below average. The 2 people I interacted with barely made eye contact with me, spoke so quietly, and overall seemed disinterested.

MEGAN M. 
Rating:
5.0

Customer did not leave a comment.

Marc G. 
Rating:
3.0

Customer did not leave a comment.

Susan V T.  |  Overall Experience 
Rating:
1.0

I WILL NEVER USE UHAUL AGAIN!!

NATHAN V. 
Rating:
5.0

Customer did not leave a comment.

MARIE-ALEXANDRIA T. 
Rating:
5.0

Excellent staff!

BRENDEN M. 
Rating:
3.0

I have two debts one for the total amount other for 4.35 and can't get anyone to answer the phone

Chad C. 
Rating:
5.0

The windshield was quite dirty on the inside making it hard to see at night.

ALEXANDER C. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW G.  |  First Impressions 
Rating:
3.0

I booked well in advanced for a 10' truck and when I arrived they changed my truck to a 15' last min. I was not happy, truck was way to big for what I needed it for and the teller could of cared less. "That's all we have available" she said. If I booked something in advance I would like to have what I booked for!

Kyle V. 
Rating:
1.0

Trailer was beat to a pulp when I picked it up, when I questioned it he said “well what do you expect “.. the manager was rude and threw a hitch on my bumper that scratched my tailgate. I was told on the phone that they rent drop hitches but they do not so I had to buy one due to not knowing the height of the trailer.. Top it off, I dropped the trailer at 10 AM Monday the 4th and they charged me till the 6th. The Rude red head behind the counter did not check it in.. she just said I was all set.. guessing that's why I got charged an extra 2days.. I will never rent through auburn Maine again if I ever rent from u-haul again. Yes, I'm a very pleasant gentleman till I have to deal with petty shit like this!

TYLER A. 
Rating:
5.0

Customer did not leave a comment.

Lois D. 
Rating:
2.0

The general manager who helps customers is very grumpy and needs to have a more upbeat attitude. Does not listen to the customer instead cuts them off. That is not customer service.

NORMA C. 
Rating:
5.0

I rented a small pickup to pick up a stove I bought. it was a brand new truck less than 1000 miles. I even showed up a little early but it was not a a problem. I will definitely do this again , it was cheaper than the store was going to charge for deliver!

RITA M. 
Rating:
3.0

I did the mobile pick up and had to wait 10mins for someone to message me back on where to get the keys. That process could be faster.

Amanda A. 
Rating:
5.0

Getting the uhaul is a long process when you first pick up . But other than that it's fine 😊

Philona Molly E. 
Rating:
3.0

Trailer was so dirty and filled with cobwebs I had to clean it first

PAMELA S. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
2.0

I have three charges on my card totalling close to sixty dollars after being sent a receipt for 38 bucks for the truck and 8 bucks for the mattress cover. I apparently got charged extra for a reason that wasn't disclosed to me. I've used this location a lot over the last ten years but I'll probably go somewhere else next time. The rep was nice to my face but that doesn't mean much when extra charges are being tacked on with no explanation.

JARED H. 
Rating:
4.0

The people in Auburn were very friendly and I have nothing negative to say about them. However, I am EXTREMELY unhappy with your reservation policy. I booked my 10' one-way truck two months ahead of time for pickup in Brunswick. I was called the day before pickup and told I had to drive an extra hour round-trip to pickup my truck in Auburn. If it wasn't going to be available in Brunswick, your system should not have let me reserve it there. Otherwise, you don't seem to know what a reservation means (i.e. you have the truck available at the right place, right day)!!

REBECCA J. 
Rating:
4.0

Was beat uhaul truck to date clean comfortable

CRAIG F. 
Rating:
5.0

The only issue was when I got to our new home and parked the truck after drive I realized the front left tire was leaking oil on my brand new driveway from the hub seal I advised the employee at the drop off location in Auburn maine Was a little frustrated by this as of now I have a company coming in to clean the oil off the new driveway

Jen A. 
Rating:
5.0

Customer did not leave a comment.

Ida H. 
Rating:
4.0

Lower the mileage cost

ELIZABETH C. 
Rating:
3.0

…

ROY C. 
Rating:
4.0

PLEASE try to stop renters from SMOKING MARIJUANA in trucks!!!! That sickening stench lasts forever in truck cabs. I had to drive with windows open all the time (regardless of that blowing wind noise in my ears) due to nauseating MARIJUANA stench!!! OUTLAW MARIJUANA smoking in trucks. ALSO: Uhaul staff will have to add BOTH spraying cabs with Lysol as well as hanging those pine tree shaped "deodorizers" in trucks!!! But I bet neither will kill that forever lasting marijuana stench!!! IF you think Maine's "law" against smoking pot while driving, or even having that in their blood stream affecting their brains while driving, is stopping pothead people from smoking pot while driving YOU ARE IDIOTS!!!! 90% of cars that pass by bus stops (I use buses regularly) have MARIJUANA FUMES pouring out their windows!!!! Pot heads think since they cannot smell their own OVERWHELMING stench that non-users can't either!!!! Fact; that pot users sense of smell is permanently destroyed in their brains, so that they are incapable of smelling their own noxious odor!!! Not even when they aren't "using" they still cannot smell it left in the air by other potheads. The last 3 times I've rented, the trucks reeked of marijuana!!!!! NOTHING SMELLS WORSE than forever lasting marijuana STENCH!!!! Better to have a truck sprayed by a dozen skunks than just one pothead smoker in it!!!!

LORA L. 
Rating:
1.0

Both front tires on the 26 footer I rented weee so bald the steel belts were showing. Make sure you check your rental before you leave the facility on center street in auburn. Once you leave they could careless what happens.

PETER K. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Uhaul Auburn, Maine, went above and beyond in helping me. Excellent customer service

tammy g.  |  Overall Experience 
Rating:
5.0

Very positive experience. Made my reservation online. Equipment was ready when I arrived for pickup. Would definitely use this Uhaul location again!

WENDY W. 
Rating:
4.0

It was good to deal with

RICHARD R. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA D. 
Rating:
4.0

Customer did not leave a comment.

LINDSAY D. 
Rating:
5.0

Efficient and well run...

Alexander V. 
Rating:
2.0

The clerks were authoritarian and dictatorial. So were the corporate forms. Everything was geared to have the corporation have all the power and control. They didn't even want to give me a receipt for drop[ing off the equipment. I had to demand a receipt to be able to prove I did so if a proble appeared down the road. You even wanted to control the specific vehicle I would transport on the trailer. There was threatening language in the paperwork to intim midate me into buying the insurance. I have been renting from u-haul for over 40 years. Now I'm looking for other options.

ARMAND M. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

friendly fast service. no problems. staff very attentive and helpful

THOMAS D. 
Rating:
5.0

Remove the dolly and moving blankets from the truck. Was in the way!

NATHAN W. 
Rating:
1.0

Customer did not leave a comment.

DANNY C. 
Rating:
5.0

Great job. Friendly and professional.

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

CHERYL N. 
Rating:
1.0

The truck I got smelled really bad when I got in. And I'm gonna tell you right now I was not at all impressed I tried extending the vehicle they would not allow me to then I got rushed to the hospital by ambulance which scarred everyone cause my daughter found me unconscious on the floor and guy that called my phone when the vehicle was late and talked to my son is lucky I couldn't get a hold of him cause when my son told him I was in the hospital he said that he found that hard to believe because I lied on my last return and owed money. And that he needed the truck for someone else and had my son in tears cause I was in the hospital so I am not happy. And he's lucky I couldn't get through to him on my phone and my son don't remember his name. And he's gonna have a fit and say I lied about mileage and gas well he lied about needing the vehicle back as well because they returned it around 4 and we drove by there headed home around 730pm and it was still sitting where they left it. So how is needing it for someone else and I can send u proof I was in the hospital so ya I am not happy at all with the service of this uhaul

Keely C. 
Rating:
5.0

Center Street Uhaul in Auburn is excellent. When I had questions, they politely provided the answers. All the equipment I used was well maintained. I would recommend Uhaul on Center Street Auburn, ME for all your moving/storage needs.

MICHAEL R. 
Rating:
1.0

Terrible terrible terrible customer service at this location. For weeks leading up to my delivery I had to deal with a young woman who acted like an insolent child in each and every phone call. Furthermore, after taking an unpaid day off from work and hiring moving help, I was not notified that my delivery would be delayed to another day. I not only lost a day's pay, but lost the moving help and had great difficulty finding someone who could help me unload my pods. Luckily the company I hired were generous and understanding, and so did not charge me for cancelling at the very last minute.

MICHELLE D. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
1.0

I was told I drove 33 miles, with an estimate of 15. I went from Lewiston to Auburn with the gas gauge not moving but I put 33 miles on it? Does not make any sense. Trying to explain this to the worker who decided to tell me one thing and then say something different got the manager and he walked in all high and mighty didn't even want to hear what I had to say was extremely rude not even caring about the situation. I was completely beside myself to see how poorly I was treated! Not even and I'm sorry. If I ever need a U-Haul again I will never return to the Auburn location

MARIA V. 
Rating:
5.0

Give your people a raise. They deserve it.

ROBERT M. 
Rating:
4.0

the only problem i saw was that the truck that I rented was not serviced; meaning the indicator icon came on "service" and the truck was all over the road like it needs a new alignment- or balance- when ever going over 40mpgh

MARYELLEN C. 
Rating:
3.0

Customer did not leave a comment.

GEOFFREY G. 
Rating:
5.0

Customer did not leave a comment.

Pierson N. 
Rating:
5.0

Customer did not leave a comment.

Denise L. 
Rating:
2.0

I went in to rent a truck. I knew that some was available because I had tried to book one on the app but I was having issues with my card. I went in to rent a truck and was told "we don't have any trucks available." I tried explaining that I knew there was trucks available but I couldn't rent it from the app. She stood firm and said again that nothing was available. I went outside and was able to get my card figured out and guess what? A truck was available and able to rent. When I went back in I told her that I was back to pick up the truck you said was unavailable, she told me "well you'll have to get ahold of the traffic department because we don't have any 15ft trucks available." I told her I never asked for a 15ft truck I just wanted a smaller truck, either a pick-up, 10ft or 12ft truck but you said nothing was available. She processed the rental with as few words spoken to me as possible. When I returned the truck I spoke with a second employee and told him what happened upon pick-up and he said "that's weird because I saw her do that to a couple guys who came in around 1pm asking for a truck and I had just cleaned 3 trucks so I knew there was a couple available, I asked the guys if a pick-up would work for what they needed and they said yes that's what they looking for." This is the first time I have experienced that at this location but if it happens again I will never do business with this location again.

HENRY B. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA B. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Keep up the spectacular customer service and well maintained vehicles and equipment. When I haul, I go to U-Haul on Center Street in Auburn.

MICHAEL R. 
Rating:
5.0

The staff at Center Street U-haul in Auburn, ME are excellent. When I had questions about the rental, they had the answers I needed. The equipment I rented was well maintained. I would recomend Center Street U-Haul in Auburn, Maine.

Michael R. 
Rating:
5.0

The Staff at Center Street U-Haul in Auburn are Excellent. They had the answers to the questions I asked. The equipment I used was well maintained. I would rent from Center Street U-haul in Auburn again.

MICHAEL R. 
Rating:
5.0

Nothing to improve on. Excellent service. I rented the 4x8 enclosed trailer and it worked perfectly for me. Thank you U-Haul. I will definitely use your services again. Oh, and I meant to mention I loved the dropping off of the rental using my phone.

Lawrence B. 
Rating:
1.0

Rude, rude, rude from the beginning to the end of the rental process. Rude employees. Truck was out of alignment or balance made for a horrible driving experience. Employees not helpful - literally threw keys at me after giving me the wrong set first. Made a call and Wade answered who was also just rude on the phone. Never again.

CURTIS R. 
Rating:
5.0

Customer did not leave a comment.

BRENDAN E. 
Rating:
1.0

The representative was rude and I had to go and hunt to the parking lot to get the truck they didn't bring it up front I've been using the store for 25 years they gave my son a hard time a couple weeks ago and we will never be back

JOHN M. 
Rating:
1.0

The customer service here is absolutely terrible. The person completing my order was rude for no reason, spoke to me like I was incompetent, and demanded I pay before receiving my equipment. I expressed confusion because we paid after the rental was completed at the Portland store, and he got combative and aggressive when I explained this. I paid $30 for a 6x12 rental at the time of renting, and upon returning HOURS before my agreed upon time, and at the same location, they attempted to double charge me again. I id not get this associates name, however it's clear the workers there need more training on customer service, and anger management to tame their attitudes.

HOPE B. 
Rating:
4.0

Customer did not leave a comment.

JACK B. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

We had 2 flat tires at the same time on the same side. 2 hours and back on the road

Brian B. 
Rating:
2.0

Check in wasn't user friendly. I ended up being charged extra because the process wasn't explained well.

Jennifer L. 
Rating:
4.0

Staff person was helpful and professional.

NANCY S. 
Rating:
3.0

Customer did not leave a comment.

KAYLA J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
4.0

Customer did not leave a comment.

Eric C. 
Rating:
4.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Everything was easy!

Robert B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL L. 
Rating:
3.0

Customer did not leave a comment.

DANIEL K. 
Rating:
4.0

well for the first appointment, they claimed they had the right hitch in stock, but no go, so I had to come back the next day!! not really happy about that, but Becky service clerk was very very helpful and the service guy did a great job. When it was all done they made it right all the way around!

Melinda S. 
Rating:
5.0

Only took about 5 minutes to to turn in the trailer and we were on our way.

richard H. 
Rating:
4.0

Customer did not leave a comment.

Eric K. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
4.0

Rental truck did not have charging port for phone-safety issue these days.

DANNY Q. 
Rating:
5.0

Dropping off was simple and everyone was very helpful.

WIlliam M. 
Rating:
5.0

The staff were very friendly and professional.

Thomas L.  |  First Impressions 
Rating:
5.0

No hassle. Honest people. Was damage in the truck when I picked it up and didn't bring it up to them. Figured it was already noted. Worried about it after I saw it. Never was an issue. Glad to have rented from here. Good people

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
4.0

Bird poop on the hood. Not sure if other customers would like that.

FORREST H. 
Rating:
4.0

Customer did not leave a comment.

Dean S. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

MICHELE W. 
Rating:
4.0

Customer did not leave a comment.

Andrew H. 
Rating:
3.0

Customer did not leave a comment.

DEVIN H.  |  Overall Experience 
Rating:
3.0

I was there for six months instead of giving me a discount my price went up from my monthly payment I was never told how to use the key card but yet they kept complaining to me that the alarms was Going off but still never taught me how to use the key card

Xiomara S.  |  Overall Experience 
Rating:
5.0

Had a problem with the reservation for the one on Merrill rd lew and this store fixed it and got me in and out awesome job auburn store

DARNELL O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rodney R.  |  Overall Experience 
Rating:
1.0

I rented a storage unit and had nothing but terrible customer service. I emailed customer service and the corporate email with no responses. Finally on the day I decided to move my belongings to another company, there was a nice lady there and she actually listened to my complaints and took good care of me. The customer service was terrible, the storage unit did not seal well so my items were completely covered in road dirt and I could not access my unit at my leisure because they park their trucks in front of the units. They told me to give them notice. So I went all the way out of my way a few days before I would be there with movers and let them know the day and time I would be there. I was repeatedly promised the trucks would not be there. Sure enough the trucks were there. Went out of my way for nothing. The Manager at that location lacks any and all customer service skills. I have worked in customer service and as a customer service manager for 32 years and can feel confident in telling you he has no skills to be in that position working with your customers

Melissa W.  |  Overall Experience 
Rating:
1.0

When I went to my storage unit there were trucks lined up in front of the unit. The customer service rep gave us a hard time and just about refused to move the trucks. This happened twice. The customer service is very poor to the point almost everyone is rude. There is also something wrong with the mechanism on my unit we had to pry open the lock every time we went there. I advised the staff and was ignored every time. I also was not offered a refund on the time I have left not renting the unit when I payed until April 9th.

CHRISTINE S.  |  Overall Experience 
Rating:
3.0

Very long wait to get waited on. Both guys said I will be back in a second and went outside. I waited for quite a while and had to go out and get them. One was just smoking. I think he was the manager

Melissa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricia S.  |  Overall Experience 
Rating:
1.0

Ice is extremely bad, fell twice and have not received any follow up! Truck had problems and was huge hazard driving!

Jacob g.  |  First Impressions 
Rating:
1.0

They triple charged my credit card for one truck!! Didn’t check the truck in when I dropped it off and said “ we’ll take the keys and send you and email with the amount charged” I never got the email, only a triple charge for the truck In my bank account.

MONICA W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ervin L.  |  Overall Experience 
Rating:
5.0

I have had nothing but positive experiences with this facility. The staff including Josh, and the two younger gentlemen (didn't get their names) have been accommodating and pleasant each of the four times I've dealt with them. I even had someone back into my truck on accident (not staff), and they were quick to act, making sure if needed, a claim would be filed. Things must've changed there, since many past online reviews are negative. My only complaint is the lot is too small for all those trucks, it's a cluster f***.

Brandon Y.  |  Overall Experience 
Rating:
5.0

Tom went above and beyond to help me with my storage unit/situation when I could get noone else in the store to help me get things figured out.

Shannon G.  |  First Impressions 
Rating:
2.0

Unit was clean, prices are higher than others, the unit door was stuck, and it took me making 4 trips inside and getting "tips" from the staff on how to open it before anyone just came out to help.

Alex P.  |  Online Move In 
Rating:
5.0

Very helpful TEam

William E.  |  First Impressions 
No reviews have been submitted for this location.

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