Customer Reviews for U-Haul Moving & Storage of Twin City

2,368 reviews

541 Center St   Auburn, ME 04210
(Rt 4 & 11)

(207) 784-5706

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(207) 784-5706

541 Center St
Auburn, ME 04210
(Rt 4 & 11)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick and easy rental and return. Very friendly staff. I will go here again the next time I need to rent a trailer.

Gregory H. 
Rating:
4.0

They were friendly and did their jobs !

DALE D. 
Rating:
5.0

Customer did not leave a comment.

DELBERT M. 
Rating:
3.0

Boxes say buy back brand new, wouldn't give me my money back.

sandra L. 
Rating:
4.0

Make sure the e-brake works before giving the vehicle to a customer. A friend was nearly runover as the uhaul began to roll and the vehicle nearly ended up down the driveway hill in active traffic.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
5.0

Nadda

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

KEITH G. 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
4.0

Everything about the "brick & mortar" location was great - but I tried the app check in and it was so slow, it took me much longer than just going in. Needs more development to be a truly feasible option.

Annika Z. 
Rating:
2.0

I received a text recommending the 24/7 truck share to check in due to covid. That was fine except I followed the instructions to share my location and it wouldn't work, the truck was not parked where the picture showed me (next to building A), drove around all of the storage units because there were trucks parked all over, it was parked and the end of building D, after following all the steps to get the key, the key was back at building A. For what was supposed to be a quick check in, took 29 minutes.

Kristine H. 
Rating:
5.0

Customer did not leave a comment.

Candace B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Great customer service process was painless.

Tim P. 
Rating:
5.0

Customer did not leave a comment.

Nicole R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
3.0

Customer did not leave a comment.

Seth J. 
Rating:
5.0

Scott, Ariel and Donnie were great. Few computer issues that were quickly resolved. All employees knowledgeable and informative. Great customer service. Highly recommend

NYLE S. 
Rating:
5.0

n/a

RAYMOND M. 
Rating:
2.0

Customer did not leave a comment.

JOHN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celina W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
3.0

Didn't like the price of mileage

VERONICA D.  |  First Impressions 
Rating:
5.0

Always helpful and courteous.

JOHN C. 
Rating:
5.0

Everything was fine. No issues.

DARIN S. 
Rating:
2.0

Customer did not leave a comment.

KAREN S. 
Rating:
1.0

I reserved a unit online almost a week in advance. When I got to the storage they said they didn't have the size I reserved... I was offered 2 smaller units for more money... if there was anywhere else with units I wouldn't not use uhaul again.

Stephaine H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dave H. 
Rating:
3.0

It would be nice if someone returns the truck within 24 hours, that the fee be adjusted. We paid for the two days, though we got the truck returned within 24 hours of the rental date. We only booked two days in case it took longer because of the weather.

Michael C. 
Rating:
5.0

A question I always forget to ask when I returned the truck. My question is whether it is a normal quirk of the model pickup truck I was driving that when I was getting on the Maine Turnpike I-95 heading back north and I put my foot down to accelerate quickly to 70MPH to merge left into traffic (Maine entry lanes end just after getting on turnpike so one must get left into driving lane immediately) the truck acted like a stubborn dog by giving a sudden hesitant jerk, almost a split second pause, before then speeding up quickly!!! The pickup trucks' slight jerk/pause before increasing speed made me wonder if it's going to stall. That acceleration jerk getting onto the turnpike was after a long period of driving 25 or 35MPH in the city. I have noticed that happen before with previous rental of a pickup truck, but I always forget to ask if it is normal for those model trucks to do that. In the city it starts up at stop lights just fine. The pickup argues only with the quick acceleration to get to 70 getting on the turnpike!!! Once on the turnpike it's fine; if I have to slow down for work zones or whatever it gets back to faster speed without any problem. Is that normal for those model pickup trucks? Note: I am comparing its response to my older model Ford Focus that loved to speed up super quickly with the slightest pressure on the accelerator.

LORA L. 
Rating:
1.0

I have been experiences very poor costumer services

JAMA M. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Helpful and friendly staff person!🤩

margo G. 
Rating:
4.0

I found the staff there to be extremely helpful. Which made the move easy for me.

Julie S.  |  First Impressions 
Rating:
5.0

Person met me out front as I pulled in. Entire checkout process was less than 5 min.

CHRISTIAN P. 
Rating:
1.0

Truck was clean, but needs an alignment, and the passenger door was bent as if someone had to pry themselves in, thus preventing the door to shut completely. These two items were things that were not noticed upon pick up. Passenger airbag case was also broken.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

GARY N. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

The cardboard advertisement was still in the truck windshield. We had to take it down and fold it up. Other than that it was good. It was nice that we got a truck that was up front and not out back.

DAVID K. 
Rating:
5.0

Nothing. Zero issues. Truck was actually a nice ride

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

The furniture dolly was not functional.

TAMMY C. 
Rating:
2.0

Truck initially wasn't there because it wasn't returned in time by previous customer. The truck was relatively clean but smelled strongly of cigarette smoke both in the cab and in the back. The Auburn location was not the problem

MATTHEW S. 
Rating:
5.0

Something was wrong with the trailer it felt like the brakes were stuck and I was almost dragging it. The people at the location were amazing!

SAMANTHA M. 
Rating:
5.0

Arial was fantastic!

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

RANDALL S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KHOR C. 
Rating:
5.0

Online check didn't work. It couldn't find my contract so I was charged an after hours fee of $20. People at the location were great but the after hours check in didn't work.

NELSON P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW F. 
Rating:
4.0

Customer did not leave a comment.

PETER F. 
Rating:
4.0

Customer did not leave a comment.

RICHARD D. 
Rating:
3.0

Way more money then it should have been.

JONATHON B. 
Rating:
5.0

Customer did not leave a comment.

Nova M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

DELBERT P. 
Rating:
2.0

Did not get the full “day” for which I paid. Was told when I picked it up at 8 that it had to be back by 2 o'clock. Very inconvenient. Staff seemed very unconcerned about my problems!

JOAN J. 
Rating:
5.0

The staff was extremely helpful. It was an awesome experience

Robert J. 
Rating:
5.0

Customer did not leave a comment.

ALICE A. 
Rating:
5.0

Customer did not leave a comment.

LORA L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

access to physical location is difficult. Not the best location for a Uhaul franchise.

David W. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
2.0

Buyer beware - if you aren't able to find equipment in your neighborhood, carefully evaluate whether U-haul is being kind or making a dollar off of you. We paid more than double by accepting the extra days, extra miles, and pick up location we were given. "Pick up 17 miles away but you can return it to your neighborhood dealer since we don't have any trucks available." Don't fall for it. If you don't return it to where you picked it up it is considered a one-way move. The site we picked up from never disclosed this and even filled out paperwork to say we refused to return it to the same location. So instead of costing the daily rate ($ 29.95) + safemove ($14.00) it cost us $108. Both the scheduling representative AND the representative where we picked up assured us that we would be credited the difference once we returned the truck. Wrong! Not the way to treat your once loyal customers.

DWIGHT LEE S. 
Rating:
2.0

The district manager was very difficult to deal with. Very rude and does not listen to what customers are trying to say.

NORMA C. 
Rating:
4.0

This location needs more parking and better outdoor lighting. I should not have to use my phone for a picture of the instrument screen

CAROL C. 
Rating:
1.0

Unreasonable prices. {Paid $350 when rented the uhaul, brought back a couple hours late because we were stuck.. had roadside assistance pull us out... so since we were late... they charged us $250 more dollars which is outrageous... and when we first picked up the truck we told the guy 100 miles, he put down 30... so of course we went over.. he even told us that although it said 30 miles on the sli[p he gave us.... that wasn't accurate and to not worry, it is in the system as 100....and we only did about 73. I guess he lied or was mistaken. we also stood around in the office for about 15 minutes before we had to walk around to find someone. and when we got the keys to our truck we had to walk around and find the truck.

RYAN K. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
3.0

Don't treat customers like idiots. Explain things in clear language. Don't be rude. Get some customer service skills.

William N. 
Rating:
4.0

I loved my experience at Uhaul. The only thing I didnt like was how much it is. The monthly storage is a little steep. But overall I liked it.

Jessica N.  |  First Impressions 
Rating:
1.0

I return the truck the same day I rent it and I was charged for 3 days.

GEOFFREY W. 
Rating:
2.0

employees being more respectful and not rude by walking away when talking to them

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

Mathew M. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
4.0

Customer did not leave a comment.

STEVEN L. 
Rating:
3.0

I reserved a uhaul at Steve's general store in Norway. It got changed to center street in auburn without my consent after I payed

ZEBULON C. 
Rating:
5.0

Customer did not leave a comment.

MYLES G. 
Rating:
5.0

Customer did not leave a comment.

DARLENE C. 
Rating:
4.0

Let people know what good, competitive pricing you offer for shipping related cartons and supplies.

SCOTT C. 
Rating:
5.0

My local U-Haul experience was excellent. However, my U-Haul customer service experience was disappointing. The rep was wonderful, pleasant, knowledgeable, but ended up booking me labor for moving day with a company that no longer exists! It made moving day an extremely stressful experience. I do not think U-Haul should associate with a service that they cannot guarantee.

LISA L. 
Rating:
5.0

Customer did not leave a comment.

LINDA N. 
Rating:
4.0

Customer did not leave a comment.

CAMERON R. 
Rating:
4.0

Reservation in Augusta was not honored and changed to Auburn at the last min 50 min away from my home. Very frustrated

LAURIE S. 
Rating:
4.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Keep up the good work!

William C. 
Rating:
5.0

Customer did not leave a comment.

WAGNER D. 
Rating:
4.0

Keep up a little more with maintenance, brakes needed replacing, and the dome light was out.

ELMER H. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
3.0

I returned the truck with gas above the mark it was asked for, and I was still charged an additional $19. When I called they stated there was nothing they could do. I will not be returning to use Uhaul again for my next move. Very disappointing.

LYNN G. 
Rating:
3.0

Truck was old and rickety.

Karen R. 
Rating:
5.0

Some chock blocks in the drop area for after hours would be helpful the lot slopes and the trailer rolled

ROBERT H. 
Rating:
5.0

The experts at the office were awesome. Great team.

DANIEL C. 
Rating:
5.0

Everything was great

LISA MARIE S. 
Rating:
5.0

Customer did not leave a comment.

ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

LORA L. 
Rating:
5.0

Continue with the superb rental equipment experience. When I have questions the hard working staff at Center Street U-Haul have the answers.

MICHAEL R. 
Rating:
4.0

I had to rearrange my reservation 3 times. I HAD RESERVATIONS FOR A WEEK AND YOU GUYS CALL ME THE DAY BEFORE MY MOVE TO TELL ME YOU DONT HAVE WHATS NEEDED FOR MY MOVE! You guys cost me so much more money and time and gas!!' Horrible fucking experience then the locker I had reserved you guys gave away YHE morning of my arrival!! I traveled two states with belongings to be told you guys JUST GAVE MY UNIT AWAY WITHOUT PERMISSION AND NO ONE CARED AT ALL ABOUT IT!!

ANGEL C. 
Rating:
3.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

NATALIE B. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
3.0

The truck wreaked of cigarette smoke. Also wish they had told me to do the online check in because the pictures on the inspection were not accurate on damage done before I got it but nothing was counted against me anyway. Hopefully next time I will remember to go over the vehicle BEFORE driving away with it.

Jennifer M. 
Rating:
3.0

I reserved a cargo van 8 days prior to needing it (rec'd confirmation) for my small business. When I called the day prior to pick up with questions, I was told there was no van available because the van wouldn't be returned in time for me to have it. None of the options given were acceptable to our schedule. I expressed disbelief that I could have confirmation and then denied the rental 18 hours prior to pick-up. Were they going to call me or just wait until we showed up to pick up the van? The state transportation manager called me to offer resolution, with extreme rudeness and when I asked his name, he hung up on me. Extremely poor customer service. If I ran my business that way, I'd be out of business quickly.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

KAYLA M. 
Rating:
2.0

I was told to unload it myself. I ended up scratching my bumper trying to use the big lever arm thing that he told me to try. Not a huge deal, but certainly not what I was hoping for.

CAROLYN L. 
Rating:
4.0

Well, from my own experience their should be someone at Uhaul to explain to the customer that the wiring from the vehicle to the trailer cannot run through the framing out the bumper because the wiring connections that are installed are wider then the holes provided in the vehicle, therefore the wiring is coiled up in the trunk inside the vehicle.

JAMES R. 
Rating:
5.0

The lady ( forgot her name) was very knowledgeable and super polite. Great moral, no "Debbie downer" about her.

JACOB D. 
Rating:
4.0

Didn't seem to make sure that I had any questions or concerns about my return. ( just put the keys back in the truck ) was the only thing that was said.

Gaylen K. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW G.  |  First Impressions 
Rating:
5.0

Everything was easy!

Robert B.  |  Online Move In 
Rating:
5.0

The staff were very friendly and professional.

Thomas L.  |  First Impressions 
Rating:
1.0

They triple charged my credit card for one truck!! Didn’t check the truck in when I dropped it off and said “ we’ll take the keys and send you and email with the amount charged” I never got the email, only a triple charge for the truck In my bank account.

MONICA W.  |  First Impressions 
Rating:
5.0

Very helpful TEam

William E.  |  First Impressions 
No reviews have been submitted for this location.

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