Customer Reviews for U-Haul Moving & Storage of Vestavia

Rating:

5.0

Fast checking and checkout, equipment without any issue, very professional.

Rating:

3.0

I had to get a truck in Birmingham then pickup a tow dolly in Vestavia. It made no sense since I counted seven 10-foot trucks when I picked up the dolly in Vestavia.

Rating:

5.0

The staff was really nice and helpful

Rating:

5.0

The specific truck I used had a leak in the trailer and some boxes got wet. One box in particular and the items inside were soaked.

Rating:

5.0

It's all good and great store manager and his name is Antonio and it's the best location I been to!

Rating:

4.0

The unit I had was okay, but barely. It had 179,000 miles on it which I think is too high. Something like 150,000 would be better. There was too much pedal travel on the brakes. That means that you had to push them to the floor to stop the truck. A couple to three inches is preferred. I could just feel the truck struggling to tget along. I used to live in Vestavia and used this location many times in the past.

Rating:

4.0

Antonio and his staff were great

Rating:

5.0

Very prompt on returning equipment

Rating:

5.0

Nothing, everything was great

Rating:

1.0

Terrible customer service.

Rating:

5.0

Keep up the good work. Friendly, fast, best deal, and doing their best to give u the best deal. Thanks

Rating:

2.0

Arrived and requested a 10' van. Was told mileage for out of town would be $0.49/mile. Was then given keys for a cargo van - not what i requested and representative did not explain or ask which type of van i wanted (i guess they just assumed i wanted a cargo van?). Swapped for 10' van and it was fine, but bill showed what appears to be $0.99/mile charge - this was not explained. Poor customer service at this location with representatives who do not really explain anything. I would have agreed to the mileage charge, just seems like common sense to explain this prior

Rating:

4.0

I still disagree with the most recent rental charge. I picked up the trailer with the understanding it would be kept overnight. We were 3 hour late in the return, but were charged as if we kept it a second night, which is unreasonable. No one ever called to discuss the charge with us, even after we were told by customer service at the toll free number that we woulf be called by someone the following day when they come into the local store to settle the account. (They instructed us to dispute the charge and someone would call to discuss) However, no one did. We have a tremendous history with this store and rentals and beileved that we would be contacted.

Rating:

1.0

Replace management. They are incompetent and don’t take care of your customers

Rating:

5.0

Great job

Rating:

5.0

Nothing at all !! It’s running like a well oiled machine 😄. And I especially like the free 1 month rental. Thank you much!!

Rating:

4.0

Requested 12 blankets. Only 6 provided.

Rating:

5.0

Nice crew, they did a great job of getting me on the road with a safe trailer and correct hook up.

Rating:

5.0

Representatives were friendly and helpful . Only complaint I had was the gas level I inherited. Needle said I had just under a 1/4 of a tank and the rep told me I needed to get gas soon. But when I drove off the lot the onboard computer said I had 15 miles to empty. Not convenient considering the direction I was heading.

Rating:

4.0

Responsive despite being very busy location.

Rating:

5.0

More customer service to manage customer lines from forming.

Rating:

4.0

Use this site regularly for various needs. Good service, good people & good equipment when I need it

Rating:

1.0

truck wasn't ready at scheduled time. employees clearly hated their jobs

Rating:

1.0

The truck is in need of an alignment. When I arrived I was told they didn’t have a truck for me which they found one. I reserved a 1 way and was told that location owned the truck so I was forced to take it back there. They did not complete my close out until I called the following day

Rating:

5.0

Very friendly. They got me in and out in a timely manner.

Rating:

1.0

Relocate for work the 1st U-Haul was a mess so I return the U-Haul in got a up to date one , my job help me pay to move , so about 2 weeks ago I thought my U-Haul was stollen but it wasn’t yall got my tuff out in put in trash nobody called or texted

Rating:

5.0

Great Customer Service!!

Rating:

5.0

Great experience. Person helping me backed the trailer in for me bc I suck at it. Very fast and efficient drop off process.

Rating:

5.0

When we got out uhaul they told us it would be 1/4 a tank and there was less and we took a picture. That was the only complaint

Rating:

5.0

The Uhaul employee was very helpful.

Rating:

5.0

I don’t know. Everyone there is always helpful, friendly and they seem to balance the demands very well. This is a well run store.

Rating:

5.0

Vestavia was great but I didn’t hook thru that location. I reserved thru the 280 Mountain Brook location on line. I went into store week before and was told by guy there that I was in the system but the system. When I arrived on Monday, guy at the desk was most unhelpful. He said system down, did have reservation , didn’t have a one way trailer and didn’t know what trailers wrrr on back. Simple, he could have cared less being there. Asked if he could patch me to Vestavia, he says didn’t have number but finally he wrote down number and have me card for area presidents I had a problem. I went to Cestavia, talked to manager and couldn’t have been more helpful. Guy at 280 location had no reason to be employed there. I normally don’t do feedback but this experience was so bad I felt someone in the U-Haul organization shod know if you really read these replys.

Rating:

4.0

Pretty good overall.

Rating:

5.0

Somehow my reservation was canceled at the Pelham location. An employee reached into the computer on May 15 and selectively canceled the reservation and I was not notified. Upon contacting this employee at Pelham, he blamed the computer somehow canceling it. He the reinstated the reservation after it was too late. Fortunately Vestavia had a trailer and saved the day. Uhaul should investigate this near miss catastrophe. Many unanswered questions mar the rental experience.

Rating:

5.0

The agent that helped us was so great. Their system was down but he maintained wonderful customer service and was so helpful.

Rating:

3.0

I don’t like self service renting of a vehicle. My truck sounded like gears were slipping, engine making a racing sound on return (not when I left but when was coming back.) Seats were torn. Truck appeared to be well used. I needed a receipt but said was going to email me but never came. Had to call back to customer service to ask to send. Was not on website.

Rating:

5.0

U-Haul never lets me down. The staff is accommodating and helpful. U-Hauls return procedures are really good.

Rating:

1.0

If you don’t have a truck available even if you have a reservation, call the customer ahead of time.

Rating:

3.0

Make sure trailer bed is clean. There were a handful of roofing nails scattered on the floor of trailer bed from previous rental

Rating:

5.0

Good and prompt service.

Rating:

1.0

After UHaul wasted 2 hours of my time in Birmingham, changing my pickup location to an out of business location with a one hour round trip AND spending one hour changing fuses on your truck so I could pull a UHaul trailer, this location has the nerve to charge me for an extra day because I was 2 hours late. No discussion, didn't ask for a reason, they were so in a hurry to add the extra charge they just didn't care. And they had a yard full of 26 foot trucks. And they charged my card without my signature.

Rating:

2.0

We had a major schedule change and I called to request an earlier pick-up time two days before our scheduled pickup. The woman I spoke to was not customer-service oriented. She was actually pretty rude on the phone with me. I had asked her if we could pick up a day early at first, and she would not even check to see if that was possible. When I then asked what was the earliest time we could pick up our trailer on Sunday, she said, "At your reservation time," with no offer to check to see if we could get it even a couple hours earlier. We drove by the location that night, and there were plenty of 4x8 trailers available. We were more than happy to pay for the extra day, but the fact that she would not even check to see if that was possible meant we had to move everything out of a dorm room, making multiple trips to a hotel to store it until we were able to get the trailer.

Rating:

5.0

The guy I worked with was GREAT. He was VERY helpful and conscientious of everyone’s time. Workers came in and asked about keys and rentals and he knew all of what was going on. He seemed ON IT. No issues with your main office group.

Rating:

5.0

Good office staff.

Rating:

5.0

Opened Sunday (9:00-5:00) very convenient, staff was friendly and helpful, highly recommend.

Rating:

2.0

The girl at the check out register had some attitude, was rude and unwilling to be helpful. She was talking on a personal phone call before helping me, while I was filling out forms and was hurrying me to return to her phone call. I had to ask three times about the charges which she wouldn't answer directly only to say, ' it is right there on the cashier machine - just look at it. I was looking and didn't understand, I was looking for an explanation and she couldn't be bothered to explain. When finished, she carelessly handed me my papers flopping them onto the desk. The young man assisting outside with the trailer was excellent. He was courteous, prompt, friendly and helpful.

Rating:

5.0

I have rented several utility and boxed trailers from this location. The equipment is always clean and well maintained. I feel safe using U Haul equipment. The people working at this location are friendly and professional. This location also has a large inventory of equipment and supplies. I highly recommend this location!

Rating:

3.0

Clerk was distracted.

Rating:

4.0

Make sure that the truck reserved is available at the location that you show up to to pick it up. I’ve used U-Haul three times and twice I’ve had to drive out of my way to go to another location to get the truck that I reserved.

Rating:

5.0

I have had two different experiences with different staff at Uhaul and they have both been great. Highly recommend!

Rating:

3.0

The locations were nice but the experience was horrible!

Rating:

1.0

Made reservation a week prior, gave card info to hold the reservation, I was emailed a contract with the quoted amount and the card I used for the resrvation. When I went to pu the trailer the manager wanted about $90 more than on my contract. I had the contract with me but did not want to honor the agreed amount. There was a contract number on the paperwork, all she had to do was honor the contract I presented her from the previous week.

Rating:

5.0

Antonio went over and beyond to make sure I was taken care of. I would most definitely recommend!!

Rating:

5.0

Your staff is excellent and extremely helpful. I just wish I could have 24/7 access to my storage space. Otherwise I have nothing but the highest praise for the staff of that store. I give them a 100% recommendation to anyone who asks!

Rating:

4.0

Short in front of house staff, a long time in line waiting. Crew member was doing a great job even still.

Rating:

5.0

I usually go to this facility for propane refills but this time needed a truck for moving. Even without a reservation I was in and out quickly and the staff were very helpful.

Rating:

5.0

Would most definitely use them and recommend them to anyone!!

Rating:

3.0

I could smell marijuana on one of the employees

Rating:

5.0

Service was all that and some ill be back

Rating:

5.0

The staff was GREAT! Moving was really stressful for my wife and I as we were doing it on our own, but they helped us where they could which made a world of difference.

Rating:

5.0

General manager is awesome. Everybody was nice, place is super clean, highly recommend.

Rating:

5.0

Best U-Haul location ever! The people are always so nice & helpful. I won't use any other U-Haul.

Rating:

5.0

They was very helpful and friendly.

Rating:

5.0

The staff was very helpful and courteous. Spent time explaining the process and showing me the unit to make sure it was what I needed.

Rating:

4.0

Lights did not always work or there was a delay in the lights turning on. Would be helpful to have light in the unit since it is indoors.

Rating:

5.0

Everything was great!!! Thank you!!

Rating:

1.0

Staff was horrible. Storage was horrible. Layout was horrible. Will keep it stored until I have to but I will never use U-Haul again.

Rating:

3.0

I would not recommend to a friend because the price should be prorated if moving out early. Customer service has always been exceptional.

Rating:

1.0

The Store was supposed to open at 9. No one showed until 9:45. I had movers scheduled, so now we are out double the money for movers because of how long it took for the person who showed at 9:45 to help us. Both employees who came took personal phone calls on their cell phones while assisting customers who had been waiting an hour for the store to open up. My first month of storage was supposed to be free per the promo and the employee charged me and then informed me there was nothing she could ro and I would have to come back next month if I got billed then. When we came back in after unloading to return the truck, an employee was sitting behind the desk on a stool sleeping. My husband got a picture of this. Unprofessional, untimely, rude.

Rating:

5.0

Quick & Easy process!

Rating:

5.0

Great staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.

Rating:

5.0

Employees were extremely nice and helpful always.

Rating:

1.0

The customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,

Rating:

5.0

Very friendly staff

Rating:

5.0

courteous service always!!! I love Uhaul

Rating:

5.0

No comment all excellent

Rating:

4.0

The facility was clean and easy to use.

Rating:

5.0

I had a great experience with this facility. The staff is very friendly and has clean facilities

Rating:

5.0

The staff was especially helpful and accommodating.

Rating:

5.0

Fantastic staff! Everyone was always so friendly and helpful.

Rating:

5.0

The representatives were extremely helpful providing service

Rating:

5.0

I have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!

Rating:

5.0

The staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!

Rating:

4.0

Storage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit

Rating:

5.0

Will use again.

Rating:

4.0

Great storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.

Rating:

5.0

The restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!

Rating:

1.0

Every time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.

Rating:

1.0

Rented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.

Rating:

3.0

Can be difficult to locate staff for assistance.

Rating:

5.0

Thanks

Rating:

5.0

Great place

Rating:

2.0

Someone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box

Rating:

5.0

Everyone is very helpful and kind.

Rating:

5.0

I used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.

Rating:

5.0

The people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.

Rating:

5.0

I have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!

Rating:

5.0

Nice storage.