Customer Reviews for U-Haul Moving & Storage of Vestavia

6,976 reviews

1024 Montgomery Hwy   Vestavia Hills, AL 35216
(Us Hwy 31)

(205) 822-4932

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(205) 822-4932

1024 Montgomery Hwy
Vestavia Hills, AL 35216
(Us Hwy 31)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Again, not where we made the drop off reservation. We had to go to three different places in order to find a location that accepted our return, and you charged extra mileage despite having to go to three different locations. I would definitely question the use of Uhaul ever again!

Stephanie C. 
Rating:
5.0

everyone was very helpful.

MArvin S. 
Rating:
3.0

Customer did not leave a comment.

Wilbert B. 
Rating:
4.0

Very convenient and efficient.

Craig W. 
Rating:
4.0

Staff was excellent

Feizal V. 
Rating:
5.0

Michael was very professional, helpful, and a pleasure to do business. He commented, "I love my job." It showed in the manner he provided great customer service. The equipment was great. I'll be back the next time I need to rent.

Charles R. 
Rating:
4.0

Easier access to hookup of trailers. Too congested.

Chuck S. 
Rating:
3.0

Customer did not leave a comment.

Wesley B. 
Rating:
3.0

Location was convenient and one of the few places that actually had equipment in stock. Mechanically the truck was in great shape. No issues at all. The cleanliness was a different issue. The truck had obviously not been cleaned or inspected. Cab was full of crushed potato chips and other food items. Cargo space had trash and a stack of used, unfolded blankets.

Fred M. 
Rating:
5.0

Clean out trailers before pickup.

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

Cassandra J. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Kristin V. 
Rating:
5.0

Came right out to meet me when I pulled in to the lot. They were friendly and helpful. I was dreading the experience but I turned out a lot easier than I was expecting due to the service I received.

Jason G. 
Rating:
4.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Grant W. 
Rating:
4.0

Customer did not leave a comment.

Wilbur A. 
Rating:
4.0

Customer did not leave a comment.

Carol G. 
Rating:
5.0

What a great experience (we had an experience 4 days prior that was horrific)! The lady who checked us in was very friendly, funny and personable. She answered all of our questions. TERRIFIC!!!!!!! Thank you!

Robert M. 
Rating:
5.0

Online ck in was messing up

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Carole M. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
1.0

3 of the four tires on my trailer blew. I made them change the fourth before it blew as well. The trailer leaf springs also broke while driving. I finally got a whole new trailer and never had any problems. They gave me a bad trailer. Not to mention I was exiting on the interstate and the trucks brakes/power steering went out. Luckily I was prepared and kept the truck from tipping.

TAYLOR P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca L. 
Rating:
5.0

Customer did not leave a comment.

Carole M. 
Rating:
5.0

Customer did not leave a comment.

Harlan W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER N. 
Rating:
1.0

uHaul in general has serious issues. Needed a touch to move my daughter from AL to NC. Truck needed at 8:00 am and the apartment should be clean and empty at 4:00 pm. But it was highly uncertain if you could have a truck available, despite reservation!! The pickup location did got fortunately a truck, but did not has the reserved moving supplies (blankets, dolly). They had dozens of truck on the premise and are a big facility. The guy who 'helped' had a name tag with "owner", but wasn't. Bad taste odd uHaul and bad, customer unfriendly facility.

Fred S. 
Rating:
3.0

No moving dolly or furniture pads even after reserving and paying for them a week in advance.

Lynch M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Natalie E. 
Rating:
5.0

The customer service phone line was very slow and I was cut off three different times the day before my rental while trying to make sure that my scheduled pick up time would still work after I received a test message saying they had moved my pickup time from 7 Am to 6PM. It finally got resolved so that my pick up time as reserved did work.

Clay R. 
Rating:
1.0

My experience with the Vestavia Uhaul was terrible. Truck was dirty, smelled like cigarettes and there were cigarette butts in the storage section. I prepaid for a truck only to be told when I arrived that the truck was at another location. Even worse, when I asked them to cancel the truck and give me another one they said they did not have the ability to cancel it. After I rented another truck, the previous reservation is still showing up and I have made several attempts to cancel it but NO ONE at Uhaul has a clue how to do it. I will likely have to have my credit card company refute the charge. What a mess!

ALTON I. 
Rating:
3.0

When I walked in I asked a question about the app the young man with a cap seemed irritated on answering my question he gave me the impression that he wasn't gonna help me until 7 am but I had gotten there ten minutes earlier. The vibe kind of turned me off but after wards he was okay just wasn't about greeting and owing a customers wishes I would rate this place a 5 star on everything else but the employee was a drag so at the beginning

Jorge L. 
Rating:
5.0

There was dried soda in the cup holders.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Jennings B. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Staff super nice and fast and easy to return

Troy S. 
Rating:
4.0

Customer did not leave a comment.

Barry G. 
Rating:
2.0

I viewed my receipt and found that I was overcharged for the gas. Brought the truck back at 1/2 tank and they marked it at 1/4 tank. I would like a refund for this overcharge. I don't usually have discrepancies like this with Uhaul so I just left the truck with the attendant will out verifying charges at his request.

Errick P. 
Rating:
5.0

Chairs for customers to sit

READER G. 
Rating:
1.0

the workers at the front desk were unprofessional and unhelpful. i will not be going back here ever. also the uhaul was disgusting and the light inside didn't work at all. very disappointed

Erin M. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
3.0

The steering on that particular truck was too loose, feeling somewhat unsafe at higher speeds

KEVIN T. 
Rating:
2.0

Dropped trailer at 4:00 PM Had to call to get it checked in at 6 PM to get my receipt of return. Bad business

Dan S. 
Rating:
4.0

Customer did not leave a comment.

Maleeka V. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
2.0

My pickup location was changed to this place without notice and no key told me

Seth H. 
Rating:
4.0

This location is better than most the only suggestion would be to train the staff to be a little friendlier if they are going to be dealing with the public. I got the feeling I was disturbing or interrupting their day, picking up the trailer. When I returned it they were very good and efficient. I am not looking for anything special just not an attitude that I am bothering them. Maybe hire ex-employees from Chick-fil-A.

Scott S. 
Rating:
5.0

Great customer service and right equipment and trucks/traulers

LeDerrius G. 
Rating:
5.0

The clerk who checked me in was very nice. She did a great job explaining everything to me. Highly recommend this location.

Lester B. 
Rating:
3.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Perry J. 
Rating:
2.0

Customer service wasn't great. Very disorganized. Drop off was not helpful.

Zachary C. 
Rating:
5.0

The counter agent was great. I didn't have a reservation, but was in and out in a snap. And it was a Saturday afternoon near closing time no less!

William W. 
Rating:
5.0

The facility was very clean. Employees were very professional and helpful.

RODNEY M. 
Rating:
5.0

Staff was helpful and efficient. Quick to get me my equipment for pick up and bringing it back was quick too. Ways to improve?... Apple Pay would be nice.

Michael S. 
Rating:
3.0

Personnel were friendly but had a hard time maneuvering trailer to hook up. Could not self return bc android app kept freezing so return took 30 minutes because so many people there.

Bobby S. 
Rating:
5.0

Lower your prices.

Larry L. 
Rating:
5.0

I have used this location several times and have had the best experience with each rental. I highly recommend for all rental and service needs!

BETTY H. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
4.0

I was surprised that the cashier/tech took a picture of my credit card with a phone. Normally, I take care of that with my phone or through the kiosk. I would like to know if this is standard practice?

Kirk P. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

JET D. 
Rating:
5.0

Appliance dolly not available as contracted. Everything else was great

John F. 
Rating:
3.0

Make sure all the truck are running properly and that it has good tires

carla H. 
Rating:
5.0

Customer did not leave a comment.

Lonnie D. 
Rating:
5.0

Keep the positive young service team and give them a raise. They were friendly, efficient, and professional.

Charlotte F. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
4.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

This is the best UHaul Location in Birmingham.

givon G. 
Rating:
4.0

Customer did not leave a comment.

Kim L. 
Rating:
5.0

Customer did not leave a comment.

Randal S. 
Rating:
5.0

Everything was just fine!

Corey D. 
Rating:
1.0

Need better customer service. The technician when I returned the truck 4 hours later never checked it back in nor walked with me to look at the mileage or at the truck. I never got a close out of charges.. Bad service and truck drove terrible. Fuel was at 1/4 tank. Worst experience with uhaul.

DORIS R. 
Rating:
5.0

Customer did not leave a comment.

Anthony J. 
Rating:
4.0

Customer did not leave a comment.

VENETIA M. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
Rating:
2.0

There were several bad leaks in the section of the truck closest to the cab and many of our items were damaged despite being packed well. Trucks should be checked for leaks!

Jolie T. 
Rating:
5.0

Customer did not leave a comment.

KATIE T. 
Rating:
5.0

New manager and staff. Very professional.

JIMMY H. 
Rating:
1.0

Check every truck before you rent it out so a customer is not broke down for 3 hours

Ayssha A. 
Rating:
5.0

Thank you for the replacement van when the first one had a nail in the tire. Good clean truck!

FRED I. 
Rating:
5.0

Customer did not leave a comment.

Ssang-Taek L. 
Rating:
4.0

Arrived Sunday morning at 9 to pick up truck. Beau (Bo) was a very polite curteous, and helpful young man. The truck had not been cleaned and it had several dents and bangs so we took pictures to verify and all went well. Will do it again soon! Thank you...Check in was a breeze. Beau (Bo) met us outside as we pulled in. Great service from that young man!! (both times)

Sharon H. 
Rating:
1.0

Did not have all the equipment requested.

Victoria H. 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
2.0

When I request an appliance dolly, actually have one and don't say I do, but the truck not have one in it.

Eric H. 
Rating:
1.0

WORST UHAUL EVER. This store is the very reason why I will never use.this company AGAIN!!! HORRIBLE SERVICE, HORRIBLE BUSINESS PRACTICES, and even worse is your Uhaul customer service line! I'll be contacting your corporate office!

Andre M. 
Rating:
5.0

Customer did not leave a comment.

Brian Y. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

Antonyah D. 
Rating:
5.0

Super friendly staff. Easy check in/ check out

Rogers A. 
Rating:
5.0

Customer did not leave a comment.

Randy D. 
Rating:
3.0

Customer did not leave a comment.

JUAN B. 
Rating:
3.0

Customer did not leave a comment.

Caraubra L. 
Rating:
5.0

Personnel were helpful and friendly. I will continue to give my business to this location.

carl C. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL G. 
Rating:
5.0

Customer did not leave a comment.

Clarence D. 
Rating:
3.0

Good customer service and they don't have enough equipment

Constantine R. 
Rating:
5.0

Customer did not leave a comment.

Jamilia R.  |  First Impressions 
Rating:
3.0

I would not recommend to a friend because the price should be prorated if moving out early. Customer service has always been exceptional.

Jessica O.  |  Overall Experience 
Rating:
1.0

The Store was supposed to open at 9. No one showed until 9:45. I had movers scheduled, so now we are out double the money for movers because of how long it took for the person who showed at 9:45 to help us. Both employees who came took personal phone calls on their cell phones while assisting customers who had been waiting an hour for the store to open up. My first month of storage was supposed to be free per the promo and the employee charged me and then informed me there was nothing she could ro and I would have to come back next month if I got billed then. When we came back in after unloading to return the truck, an employee was sitting behind the desk on a stool sleeping. My husband got a picture of this. Unprofessional, untimely, rude.

Hannah G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Waverly H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Waverly H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA O.  |  Overall Experience 
Rating:
5.0

Quick & Easy process!

Colyn F.  |  First Impressions 
Rating:
5.0

Great staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.

Joseph S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

Employees were extremely nice and helpful always.

ANTHONY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie B.  |  First Impressions 
Rating:
1.0

The customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,

Nilesha M.  |  First Impressions 
Rating:
5.0

Very friendly staff

Steve S.  |  First Impressions 
Rating:
5.0

courteous service always!!! I love Uhaul

JANINE C.  |  Overall Experience 
Rating:
5.0

No comment all excellent

Andrzej P.  |  Overall Experience 
Rating:
4.0

The facility was clean and easy to use.

Brian G.  |  Overall Experience 
Rating:
5.0

I had a great experience with this facility. The staff is very friendly and has clean facilities

Derek E.  |  Overall Experience 
Rating:
5.0

The staff was especially helpful and accommodating.

Otello A.  |  Overall Experience 
Rating:
5.0

Fantastic staff! Everyone was always so friendly and helpful.

Virgina S.  |  Overall Experience 
Rating:
5.0

The representatives were extremely helpful providing service

Adrienne B.  |  Overall Experience 
Rating:
5.0

I have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!

Vicki R.  |  Overall Experience 
Rating:
5.0

The staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!

Kyle C.  |  Overall Experience 
Rating:
4.0

Storage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit

JONATHAN G.  |  Overall Experience 
Rating:
5.0

Will use again.

ernestine r.  |  Overall Experience 
Rating:
4.0

Great storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.

Joseph W.  |  Overall Experience 
Rating:
5.0

The restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!

Courtney R.  |  First Impressions 
Rating:
1.0

Every time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.

Glenn A.  |  Overall Experience 
Rating:
1.0

Rented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.

Wendy S.  |  Overall Experience 
Rating:
3.0

Can be difficult to locate staff for assistance.

MELISA B.  |  Overall Experience 
Rating:
5.0

Thanks

PEDRO T.  |  Overall Experience 
Rating:
5.0

Great place

Amber a.  |  Overall Experience 
Rating:
2.0

Someone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box

Nico K.  |  Overall Experience 
Rating:
5.0

Everyone is very helpful and kind.

Pam C.  |  Reservation 
Rating:
5.0

I used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.

Danica W.  |  Overall Experience 
Rating:
5.0

The people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.

pam c.  |  Reservation 
Rating:
5.0

I have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!

Clark J.  |  Overall Experience 
Rating:
5.0

Nice storage.

Constance C.  |  Overall Experience 
Rating:
1.0

Just don’t. You can do better than this place.

James S.  |  Overall Experience 
No reviews have been submitted for this location.

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